EFQM Excellence Model Teaser

EFQM EXCELLENCE MODELExcellent Organisations achieve and sustain superior levels of performance that meet or exceed the expectations of all their stakeholders ® through photocopy or recording. or otherwise) without either the prior written permission of. the EFQM Excellence Model has been a blueprint for EFQM members and organisations across and beyond Europe to develop a culture of excellence. Those organisations have become more attentive to the needs of their stakeholders.Excellence Model . winning management practices have been re-used and adapted through EFQM “sharing what works”. Many of those organisations have acted as role models for other organisations. EFQM is now actively helping to prepare a new generation of business leaders by offering training and development opportunities built on practice-based learning and exchange between organisations. drive innovation and improve their results. sector or maturity. They have learned how to learn. access good practices. Our exchanges are underpinned by shared tools for assessment. a non-prescriptive framework that can be used to gain an holistic view of any organisation regardless of size. This has led to a significant reduction of waste. stored in a retrieval system or transmitted in any form or by any means (be this electronically. Europe’s most prestigious award for organisations. Through our network of members comprising private and public organisations of every size and sector. © 2009 EFQM No part of this publication may be reproduced. EFQM brings together organisations striving for Sustainable Excellence. calibrated during two decades of use within organisations and as the basis for discerning the recipients of the EFQM Excellence Award. many active around the world. mechanically. EFQM applies its know-how and extracts outstanding approaches by engaging with executives and front-line managers.EFQM 2010 EFQM SHARES WHAT WORKS EFQM is a not for profit membership foundation. or a license permitting restricted copying and use for a third party. Over the past 20 years. EFQM is the custodian of the EFQM Excellence Model. Look for the stamp to ensure you are using the present version of the the EFQM Excellence Model. innovate and improve their overall performance. Their leaders have increased their abilities to take informed decisions and to understand the drivers of their strategy. . from the publisher. For the past twenty years we have shared what works between our member organisations as a way to help them implement their strategies. increased economic efficiencies and improved societal relations. People 4. Society Results 9. Leadership 2. Inspiration & Integrity Managing by Processes Succeeding through People Nurturing Creativity & Innovation Building Partnerships Taking Responsibility for a Sustainable Future 02 04 04 05 05 06 06 07 07 08 09 10 12 13 14 16 17 18 19 20 21 22 26 27 28 31 32 1. People Results 8. Products and Services 6.Excellence Model . Strategy 3. Customer Results 7.EFQM 2010 1 Contents iNTrOducTiON ThE FuNdAMENTAL cONcEpTS OF ExcELLENcE Achieving Balanced Results Adding Value for Customers Leading with Vision. Processes. Key Results ThE EFQM ExcELLENcE MOdEL iNTEgrATiNg ThE MOdEL ANd ThE FuNdAMENTAL cONcEpTS rAdAr ScOriNg FOr ThE EFQM ExcELLENcE AwArd ScOriNg SuMMArY ShEET gLOSSArY OF TErMS FurThEr rEAdiNg AckNOwLEdgEMENTS . Partnerships & Resources 5. The EFQM was formed to recognise and promote sustainable success and to provide guidance to those seeking to achieve it. non-prescriptive framework that enables organisations to: Assess where they are on the path to excellence. organisations need to establish an appropriate management framework to be successful. some fail. The EFQM Excellence Model is a practical. helping them to understand their key strengths and potential gaps in relation to their stated Vision and Mission. . provide a basic structure for the organisation’s management system. size. gaining deserved respect and admiration. This is realised through a set of three integrated components: The Fundamental concepts of Excellence: The underlying principles which are the essential foundation of achieving sustainable excellence for any organisation. The Model can therefore be used in conjunction with any number of these tools. All organisations strive to be successful. integrate existing and planned initiatives. both within and outside the organisation. some achieve periods of success but ultimately fade from view. the EFQM Excellence Model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other. removing duplication and identifying gaps. structure or maturity. and a few achieve sustainable success. based on the needs and function of the organisation. Inspiration & Integrity Nurturing Creativity & Innovation Managing by Processes Succeeding through People The need for a Model regardless of sector.EFQM 2010 IntroductIon Taking Responsibility for a Sustainable Future Achieving Balanced Results Adding Value for Customers Building Partnerships Leading with Vision. whilst there are numerous management tools and techniques commonly used. provide a common vocabulary and way of thinking about the organisation that facilitates the effective communication of ideas. as an overarching framework for developing sustainable excellence. Excellent Organisations achieve and sustain superior levels of performance that meet or exceed the expectations of all their stakeholders.2 Excellence Model . The Fundamental Concepts of Excellence outline the essential foundation for achieving sustainable excellence for any organisation. access good practices. Inspiration & Integrity Nurturing Creativity & Innovation Managing by Processes Succeeding through People Enablers Leadership People Processes. rAdAr logic and Fundamental concepts builds on years of experience and takes into account the current and future challenges of an organisation. with the associated rAdAr logic and Fundamental concepts. used appropriately. The RADAR logic provides a structured approach to question the performance of an organisation. using these three integrated components has helped organisations of all sizes and from all sectors to compare themselves with the attributes. The EFQM Excellence Model allows Managers/Leaders to understand the cause and effect relationships between what their organisation does and the results it achieves. the EFQM Excellence Model. They can be used as the basis to describe the attributes of an excellent organisational culture. bring consistency to their management style. Taking Responsibility for a Sustainable Future Achieving Balanced Results Adding Value for Customers Building Partnerships Leading with Vision. They also serve as a common language for senior management. The 2010 version of the EFQM Model. drive innovation and improve their results. They can use them to develop a culture of excellence. with the support of rAdAr logic it is possible to make a robust assessment of the degree of excellence of any organisation.EFQM 2010 3 The EFQM Excellence Model: A framework to help organisations convert the Fundamental concepts and rAdAr logic into practice. Products & Services Results People Results Key Results Strategy Customer Results Partnerships & Resources Society Results Learning. qualities and achievements of sustainable organisations. it also supports the scoring mechanism behind the EFQM Excellence Award and other recognition or assessment schemes and can help to lead change and manage improvement projects in an organisation. ensures that all the management practices used by an organisation form a coherent system that is continually improved and delivers the intended strategy for the organisation. Creativity and Innovation Plan and develop APPROACHES Required RESULTS DEPLOY Approaches ASSESS AND REFINE Approaches and Deployment .Excellence Model . rAdAr logic: A dynamic assessment framework and powerful management tool that provides the backbone to support an organisation as it addresses the challenges it must overcome if it is to realise its aspiration to achieve sustainable excellence.