CRJ100/200ISAR 2005-05 ISAR ATA-Numbered Articles 123 Garratt Blvd. Downsview, Ontario, Canada M3K 1Y5 Telephone 1(416) 633-7310 http://www.aerospace.bombardier.com IN-SERVICE ACTIVITIES REPORT MAY 26, 2005 2005-05-0001: REMINDER : CRJ Series Operators’ Conference & Trade Show ......................................4 2005-05-0002: Training News - TC Acknowledgement of Same Type Rating for All CRJ Models ........5 2005-05-0003: SpotLight Awards, SpotLight First, and Other News ......................................................6 2005-05-0004: SpotLight Tip: Session Closing ......................................................................................7 2005-05-0005: Supplier Performance Metrics Now Available on RACS ................................................8 2005-05-0006: Vendor Backstop Claims - Process Information .............................................................8 2005-05-2210: Autopilot System Operation - Clarification ....................................................................10 2005-05-2720: Rudder Control System Front Pivot - Different Configurations.....................................11 2005-05-2811: Fuel Collector Tank Check Valve Functional Check ....................................................12 2005-05-3830: Toilet Fill/Rinse Shutoff Valve - STC Availability ..........................................................13 Quality Corner .......................................................................................................................................................................13 Technical Publications News Maintenance & Flight Manual Revision Schedule .................................................................................14 Maintenance Engineering News 2005-05-0007: Continuing Maintenance Requirements for Aging Aircraft - Part III .............................15 2005-05-0008: DREAM File Now Available on RACS Website ...........................................................17 2005-05-0009: Maintenance Task Optimization Initiatives ..................................................................18 All Operator Messages (AOM) Recently Issued ........................................................................... 19 Service Letters (SL) Recently Issued ........................................................................................... 19 Generic Reference Instruction Letter (RIL) Update ...................................................................... 19 Generic Repair Engineering Orders (REO) Recently Issued........................................................ 19 Generic In-Service Modsums Recently Issued............................................................................. 19 Bombardier Contacts (FSR/CSAM/Fleet Services) ..................................................................... 20 Readers are requested to please distribute this newsletter within their organizations. THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY The ISAR is published by Customer Support. Please address inquiries to the Editor (1-416-373-7887; e-mail:
[email protected]). All published ISARs are available in the Technical Help Desk Library section of the RACS website: www.racs.bombardier.com CRJ100/200 ISAR 2005-05 INTENT OF ISAR The In-Service Activities Report is a technical newsletter which provides a forum for sharing in-service experiences. The document includes reports of problems and resolutions, as well as other noteworthy maintenance tips. It also provides a periodic update of customer support initiatives within Bombardier. The ISAR is intended to be read by all in the Operator’s organization who are concerned with maintenance support of the aircraft. In-Service Activities Reports are intended to provide routine notification of: Major items of interest and significance which have occurred during a specified period (e.g., since the previous edition of the ISAR). Discrepancies that have been experienced and reported by Operators. Action being taken to rectify discrepancies. Important Note: Material appearing in this ISAR is to be considered valid as of the date of publication. Operators concerned with the current validity and possible implications of a specific article in the ISAR should contact the Technical Help Desk (e-mail:
[email protected] ; telephone: 1-514-855-8500). HOW TO FIND ISARs ON RACS WEBSITE - http://www.racs.bombardier.com/ - Customer Login (enter username and password) - select “Technical Help Desk Library” - select CRJ - select CRJ 100/200/440 - select “In-Service Activities Report (ISAR)” PROPRIETARY NOTICE This document is for information purposes only and is not part of any proposal and creates no contractual commitment. Information in this report is Proprietary to Bombardier Inc. and Bombardier Aerospace Regional Aircraft. This report must not be reproduced or distributed in whole or in part to a third party without prior express permission in writing from Bombardier Inc. TECHNICAL CONTACT GUIDE TCG2005A, the latest edition of the Bombardier/Operator contact booklet, was published on February 24, 2004. Available in PDF format only, TCG copies can be obtained by contacting
[email protected] . The TCG can also be viewed on RACS (www.racs.bombardier.com ): select Technical Help Desk Library, select the appropriate aircraft category, click on FAD Most Frequently Accessed Documents, then click on Technical Contact Guide (this will take you to the PDF file). For additional information on any of the in-service items covered in the ISAR, please contact your local Bombardier Aerospace Regional Aircraft Field Service Representative or the appropriate staff member noted below: Bob Duffield Martin Elliott Simon Heaton Jeffrey MacDavid Andy Nureddin Maurice Clark Dave Grant Dario Leone Robert Jacques Andrew Jones Tracy Lloyd Vasil Rambi Emily Holding Lorne Bromley Director, Maintenance Engineering Director, In-Service Engineering & Technical Support Director, Customer Support Director, Technical Publications Director, Customer Services Chief, Structures, Regional Aircraft Manager, In-Service Systems Engineering (Hydro-Mechanical/GSE) Manager, Field & Fleet Services Manager, Technical Help Desk Manager, In-Service Structures Engineering Manager, In-Service Systems Engineering (Avionics/Electrical/Propulsion) Manager, Maintenance Engineering Event & Conference Coordinator Customer Support Documentation Editor 1-416-375-3538 1-416-375-3177 1-416-373-3034 1-514-855-7308 1-416-373-5138 1-416-375-3092 1-514-855-7789 1-416-373-5295 1-514-855-7837 1-514-855-7054 1-450-476-7633 1-416-373-5529 1-514-855-8296 1-416-373-7887 2 1997. Oklahoma. Pinnacle flies in the colours of Northwest AIRLINK .C. flying from Memphis to Greenville-Spartanburg. and Minneapolis. After the CRJ deliveries are completed. In order to concentrate on flying from the Memphis Hub. Northwest Airlines. S. The first Northwest CRJ lifted into the sky on June 1. major airline’s hub. Stock is traded on the NASDAQ Market as “PNCL”. 2002. The airline currently employs approximately 3. until then. and Canada from its hubs in Detroit. Memphis. Internal Communications at Pinnacle and Gilles Potvin for the material for this feature. Pinnacle Airlines. and South Bend and Fort Wayne in Indiana. and convenient airline service to 56 cities in the southeast and upper mid-west USA. It began flying as Republic Express in August of the same year. In 1997. Field Service Representatives. and Gilles Potvin and Mike Dornenburg. Effective April 1. Pinnacle Airlines maintains Maintenance. on May 8.nwairlink. Tennessee is the featured Operator for this edition of the ISAR. comfortable. Express I provided safe. Inc.CRJ100/200 ISAR 2005-05 From the Editor Pinnacle Airlines. Customer Support Account Manager. These locations are designed to perform preventative maintenance on the CRJs. Repair. which. of Memphis. Pinnacle operates 123 CRJs and 712 daily flights in the U.com 3 . was founded in 1985 with the intent of offering regional airline passenger feed to a code sharing. 2001.400 people. Pinnacle is now a publicly held company. Tulsa. In addition to its hubs. Manager. For more information on this Operator. 2005. the company was awarded 42 CRJs designated to operate as Northwest Jet Airlink. Pinnacle will operate 139 CRJs. and Overhaul (MRO) facilities located in Knoxville. Over the next decade. creating many job opportunities and relocating several people to the area. Express I’s new code share partner. formerly Express Airlines I. Shortly after relocating to Memphis. As of May 9. Express I became a wholly-owned subsidiary of Northwest Airlines. officially changed its name to Pinnacle Airlines. Tennessee. Our thanks to Kristen Loughman. To more accurately reflect our objectives as an airline. Delivery of the CRJs began in April 2000. Inc. Express I moved its headquarters to Memphis. Tennessee.S. Express Airlines I. had been privately held. visit the website: www. Bombardier staff assigned to support Pinnacle includes Sandra Tymchuk. elected to make changes in the structure of the company. Inc. The Trade Show runs from Tuesday evening until 5 p.CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability 2005-05-0001 CRJ100/200/440/700/900 contributed by Emily Holding. Delta Centre-Ville is the perfect base from which to explore North America’s largest French-speaking city during your free time. Join us on Tuesday. June 21st to open the Trade Show with a Cocktail Reception starting at 7 p.m. To register for the conference and find further information. and linked to the world’s largest indoor/underground pedestrian network. The workshops include Avionics. Aircraft Economics. Enjoy Montréal’s world-famous joie de vivre at Delta Centre-Ville. 2005 in Montréal. we have added several workshops on Wednesday.qc. Don’t forget your “passport” to the show and visit all our suppliers for the chance to win a prize. “Shows & Events”.bombardier. and a Flight Operations Performance Review. the Delta Centre-Ville. In addition.deltacentreville. Event & Conference Coordinator (emily. It is near our preferred hotel. you can enjoy the view as you indulge in the Chef’s inspired breakfasts.ca/english/metro/a-mapmet. a versatile conference centre in the heart of Montréal’s international district.holding@aero. Customer Services REMINDER: CRJ Series Operators’ Conference and Trade Show We would like to encourage you to attend the 1st CRJ Series Operators’ Conference & Trade Show to be held June 20-24. Technical Publications. Québec. Spares.com . ATTENTION ! Deadline for registration and to book hotel accommodations: MAY 27 4 . provided just for Bombardier guests. The following link will provide direct access to the Bombardier rate reservations at the Delta Centre-Ville: http://www.ca/CRJO . June 22nd. Lightning Strike. our preferred hotel for the conference. This year. or contact Emily Holding. SFAR88. The meetings will be held at the Palais de Congrès. All week long.m.com . see the helpful website: http://www. on Wednesday. The Delta Centre-Ville boasts Montréal’s only revolving rooftop restaurant. Ideally situated where Old Montréal and the new international business district meet near the Montréal World Trade Centre.stcum.htm . visit our website at www. phone: 1-514-855-8296). If you are planning on exploring the city. and Programs. a PPG session. The main conference forum will provide Operators with the latest updates from In-Service Engineering. connected to the metro (subway). we have combined the CRJ products into one conference which we hope will appeal to both our Operators and suppliers.bombardier. Canada. Aging Aircraft.racs. CRJ100/200. no formal training program is required for a CRJ900 pilot to fly the CRJ705.. only a handout describing the differences between the two variants is needed. however. CL-600-2C10. CRJ900. The FAA and EASA are in accord with the TC findings. The latest operational evaluation determined that the earlier training. In the case of the CRJ705. Same type rating allows pilots to fly all variants of the CRJ with minimal additional training. 5 .. The CRJ705/900 is the third successful CRJ Operational Evaluation / Flight Standards Board managed by the Montréal-based Aircraft Services Instructional Systems department. and CRJ705) variants of the CRJ. Transport Canada formally acknowledged the same type rating between the CL600-2D15. and currency requirements are unchanged. CL-600-2B19. only a handout is required for training. Training Centre Site Mgr. their results will only be published towards the end of June 2005.CRJ100/200 ISAR 2005-05 ISAR Article Subject 2005-05-0002 contributed by Edgar Guntermann. The Operational Evaluation / Flight Standards Board activities determine the training/checking and currency requirements for an aircraft variant in comparison to the base aircraft. 2005.in other words. Training News: Transport Canada Acknowledgement of Same Type Rating for All CRJ Models CRJ100/200/700/705/900 Applicability On May 3. and the CL-600-2D24 (i. CRJ700. Instructional Systems. Mgr. A three-day differences course is sufficient for a CRJ200 pilot to become qualified on the CRJ900 or CRJ705. The benefits of same type rating for an Operator flying a mixed fleet are obvious in terms of reducing training and operating costs by having pilots qualified to fly multiple variants.e. and those between the CRJ900 and CRJ705 are “A/A/A” . checking. CaseBank Technologies .2MP Camera Amazon Gift Certificate For more contest information. CRJ700/900.2MP Digital Camera. Q400 Monthly Awards We are proud to announce that our monthly SpotLight awards are back. Note that Practice Sessions will not be considered in this contest. Q400).) 6 . SpotLight users will be eligible to win based on the following criteria: Highest Number of Closed Sessions: This category is open to Operators and their registered SpotLight users. Canon 3. our seasonal SpotLight First awards program that was announced in last month’s ISAR is running until midnight July 31. Note that Practice Sessions will not be considered in this contest. Amazon Gift Certificate (valued at $300 US or equivalent local currency).Awards. please log onto SpotLight and click the “SpotLight First” link on your homepage. [NOTE: PRIZE MODEL NUMBERS MAY CHANGE DEPENDING ON CURRENT PRODUCT AVAILABILITY AT CLOSE OF CONTEST] Apple iPod 20 Palm 32 MG Handheld Canon 3. Palm 32 MG Handheld. and Other News CRJ100/200/700/900. SpotLight First. Prizes Winners will have their choice from the following prize list: Apple iPod 20. (Note: the SpotLight login can be accessed through the Bombardier RACS website. Best Suggestion to Enhance SpotLight: Open to all registered SpotLight users (Operators and Bombardier staff) across all three Bombardier knowledgebases (CRJ100/200/440. and are pleased to recognize the following individuals for their use of SpotLight during April: CRJ200: CRJ700: Q400: Bombardier: Sam Otero Christopher Kohr Maurice Takahashi (Tak) Bruce Chown SkyWest Airlines SkyWest Airlines Horizon Air FSR (at American Eagle) Awards Program Remember.CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability 2005-04-0003 contributed by Robin Clark & Dena Porter. Highest Number of New Valid Sessions: Open to all registered Bombardier FSRs and THD SpotLight users. 2005. and reopen existing sessions if a problem repeats. you have a record of previous activities thereby continuing the troubleshooting. indicating what the corrective action was. then you should also close-out the SpotLight session. if you worked on a SpotLight session and the aircraft is flying to another station with a deferred maintenance item. If you initiate a session on a particular aircraft and are signing off the defect in the log book. and to improve their first-time-fix rate by properly implementing and using SpotLight. The goal of SpotLight is to ease your workload by sharing information. Its intent is to inform Operators of their opportunity to save $34. Many users believe they should leave their SpotLight sessions open until they know for sure that the action they performed was the correct fix. Q400 User feedback suggests that there is a perception that SpotLight places an extra workload on anyone creating a session. We invite you to stop by the CaseBank booth at the upcoming CRJ Series Operators’ Conference & Trade Show and let SpotLight “shine some light” on the potential effect on your bottom line. rather than starting all over and repeating past fix attempts. by anyone. Also.800 to $52. not the users. This white paper is a collaborative effort between CaseBank and Bombardier. 7 . From your problem notes. you can recall what was done previously. if the problem repeats or new information becomes available. Any SpotLight session may be reopened and troubleshooting continued. your session can be forwarded to that station for any continued action that might be required. This places a burden on users when they return to work after vacation or days off. Users should always review recent problems before starting a new session. If the problem repeats on the same aircraft.CRJ100/200 ISAR 2005-05 Other News “An Analysis of Current Troubleshooting Practices in the Regional Airline Community” has recently been published. SpotLight sessions should follow the aircraft. trying to close-out SpotLight sessions on aircraft with which they are no longer working. ISAR Article Subject Applicability 2005-04-0004 contributed by Robin Clark. anywhere in your organization.500 US per aircraft per year. Open sessions should reflect what is open in the aircraft logs. CaseBank Technologies User Tip: Session Closing CRJ100/200/700/900. Bombardier covers warranty on Bombardier proprietary and manufactured parts only for Regional Aircraft customers. Contractually. Operators should login to RACS and go to the News Update section. The attached template is to be used for all VBS claim submittals. VBS provides the means by which customers of Bombardier Aerospace may claim warranty for vendor parts. The title of the release is “Supplier Performance” and the subject is identified as “Supplier’s Key Performance Indicators”. it is expected that the customer will contact the vendor for coverage. The aircraft was delivered with a component that has a significant portion of its warranty period expired at the time of delivery. When VBS claims are submitted after the contracted time limits. along with all related documents. Supplier Liaison. Customer Services Vendor Backstop Claims .Process Information CRJ100/200/700/900. and the customer is forced to contact the Bombardier AOG team for support. on-time delivery performance and repair turnaround times) in regard to Operator purchase and repair orders.e..CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability 2005-05-0005 contributed by Denis Murphy. ISAR Article Subject Applicability 2005-05-0006 contributed by Denis Murphy. For vendor part warranty. Customer Services Supplier Performance Metrics Now Available on RACS CRJ100/200/700/900. Q100/200/300/400 Supplier Liaison and Warranty have revised the Vendor BackStop (VBS) process to reflect the relaunch of the Supplier Liaison department and to provide further clarification of the process. 5. Non-support from the vendor for warranty consideration.bombardier. Operator feedback on the suitability of these metrics is encouraged. True “vendor backstops” are: 1. Interface issues between the aircraft and a vendor part. 2. Q100/200/300/400 As part of a continuing effort to increase Bombardier Aerospace’s awareness and to monitor the performance of suppliers. Customers must submit claims to Bombardier when vendors deny warranty coverage within the contractually stipulated time period. Supplier Liaison. The attachment on the following page shows the specific requirements and obligations for the VBS process. To view the Key Performance Indicators sample. the Supplier Liaison group is currently measuring supplier performance (i. 3. The VBS process is used when customers do not receive the expected warranty coverage from the vendor. 6.com ). 8 . To assist in the measurement of supplier performance. a sample of certain Key Performance Indicators from specific suppliers has been posted on the Regional Aircraft Customer Services website (www. The Warranty group will work with Supplier Liaison to research and negotiate a resolution with the vendor.racs. neither Bombardier or its vendors will be able to accept these claims. The vendor part does not have PMA approval. Part repair turn-around time does not meet contractual agreements and the vendor does not or will not provide a free-of-charge exchange or loaner. Important Note: VBS claims must be submitted to the Bombardier Aerospace Warranty Administrator within contractual terms and conditions in order to be accepted for consideration by Bombardier. The vendor does not offer warranty. 4. 9 .CRJ100/200 ISAR 2005-05 To: SUPPLIER LIAISON ISSUE CENTER Telephone: 416 375 3100 Fax: 416 375 4551 Email:
[email protected] DATE: ______________________________ VENDOR BACKSTOP REQUEST FORM – SUPPLIER LIAISON DEPARTMENT Name of Operator Name of Contact at Operator: Aircraft Serial Number of AOG: Date of AOG: PO Number (AOG Order with Bombardier): Supplier Name: Date and Time Operator Contacted for AOG Support: Supplier Telephone Number Dialed: Supplier Response to AOG Request: PO Placed with Supplier (if applicable): Part Number of AOG: Part Description: Number of Spares Owned for AOG Part Number: Number of Repairs at Supplier for AOG Part Number: Number of Repairs at Supplier for AOG Part Number over 30 Days: PLEASE INCLUDE ANY ADDITIONAL NOTES WHICH MAY BE RELEVANT TO YOUR VENDOR BACKSTOP REQUEST: ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ____________________________________________ PLEASE NOTE: ALL VENDOR BACKSTOP REQUESTS SHOULD BE SUBMITTED TO THE SUPPLIER LIAISON CALL CENTER WITHIN 24 HOURS.bombardier. in basic pitch and roll mode. the EICAS caution message “AP TRIM IS RWD” will be displayed. using the pitch and roll data from the AHRS/IRS.Clarification CRJ100/200/700/900 AMM Chapter 22 The flight crew can engage the autopilot system of the CRJ aircraft by pressing the AP ENG button on the Flight Control Panel (FCP). as the autopilot seeks to bring the aircraft back to level … even though it is on the ground and not in motion. On the ground. 10 . Depending on the attitude of the aircraft. in basic pitch and roll mode. the Aircraft Maintenance Manual should always be the first point of reference for complete system tests. the pitch and roll servos will move the flight controls (elevators and ailerons) in order to make the appropriate corrections to maintain level flight. In summary. when maintenance personnel engage the autopilot in basic pitch and roll mode.autopilot trim is nose down For example. If any ambiguity exists in the mechanic’s mind. In basic pitch and roll mode. if the aircraft is standing on the ramp or hangar floor that is not exactly level. the same logic applies to the system operation. the autopilot enters into what is referred to as the “basic pitch and roll mode”. After a while.autopilot trim is right wing down . As the aircraft is on the ground and will not move as expected towards a resolution of the attitude error. the handwheel will slowly rotate clockwise. The caution messages can be one of the following. whenever the autopilot is engaged on the ground. When engaged without selecting any other lateral or vertical mode on the FCP. However.autopilot trim is nose up . depending on the position of the aircraft: Message AP AP AP AP TRIM TRIM TRIM TRIM IS IS IS IS LWD RWD NU ND Meaning .autopilot trim is left wing down . This situation is normal. the servos will command the flight controls to move towards a resolution of the error that exists between the present attitude of the aircraft and the perfectly level state. maintenance personnel should expect such EICAS messages and not interpret them as system malfunctions. whichever option is installed. Upon engagement of the autopilot. Technical Help Desk Autopilot System Operation . When the basic pitch and roll mode is active. the Flight Control Computers (FCC) use the pitch and roll information transmitted by the Attitude/Heading Reference System (AHRS) or the Inertial Reference System (IRS). the primary function of the autopilot is to keep the aircraft flying perfectly level. in a case where the aircraft is sitting on the ground with the right wing slightly higher than the left. an EICAS caution message (see below) will appear after a certain time delay to warn the crew that the aircraft is not responding to a pitch or roll change commanded by the autopilot.CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability Reference 2005-05-2210 contributed by Allen Firth. to control the aircraft. CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability Reference 2005-05-2720 contributed by Jean-Francois Tremblay. This new washer permitted the removal of spacer p/n 600-90265-1.080/0.180 to 0.100 in.081 in.080/0. thickness) to eliminate fouling on the assembly and to create a total thickness of 0. thickness) was added aft of washer p/n 600-90221-1 (0. except for the following exceptions: Assembly -955 and -956 Modifications of assembly -7 and -10 were provided under Non-Incorporated Engineering Order (NIEO) 1000 to create the -955 and -956 assemblies.0181 in. it was determined that the rudder control system front pivot installation p/n 600-90202-955 (L/H) and p/n 600-90202-956 (R/H) were created the same as p/n 600-90202-7 (L/H) and p/n 600-90202-10 (R/H).0181 in. and the engineering drawings. thickness). Spacer p/n 600-90265-1 (0.081 in. After this investigation. The Bombardier Technical Help Desk researched this issue and found different configurations in the Aircraft Illustrated Parts Catalogue (AIPC).180/0. Bolt p/n NAS1204-23D was replaced by NAS1204-21D. Technical Help Desk Rudder Control System Front Pivot . Bolt p/n NAS1204-21D was replaced by bolt p/n NAS1204-23D to permit installation of the spacer on the assembly. 11 . Assembly -7 and -10 Washer p/n 600-90221-1 (0. NIEO 1000 An Operator reported a different configuration for the left-hand rudder control system front pivot installation.Different Configurations CRJ100/200 AIPC. AMM. Aircraft Maintenance Manual (AMM). thickness) was replaced by washer p/n 600-90221-3 (0. fill it with fuel. CHECK VALVE P/N 111-548393 COLLECTOR TANK As the valves are not spring-loaded (“flapper” type) and are closed by fuel pressure only. up the gravity inlet lines.1. if fuel is not poured into the tank quickly enough. Item 60) An Operator reported that both fuel collector tank check valves (p/n 1111-548393 . pouring fuel into the collector tank outside the wingbox required less protective gear. left side shown) were found faulty while performing the functional test. in the Operator’s opinion. there will not be sufficient pressure to close the valves. When performing AMM Task 28-11-05-720-801. In this particular case. and into the wing tanks. Technical Help Desk Fuel Collector Tank Check Valve Functional Check CRJ100/200 AMM Task 28-11-05-720-801. as the collector tank removal was almost complete and. Using this method. These valves prevent fuel from flowing out of the collector tank. 12 . the Operator elected to remove the remaining tank and test it off-wing.CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability Reference 2005-05-2811 contributed by Andrew Field. the valves operated satisfactorily. It was determined that the dihedral of the wing results in the flapper valves resting partly open with no fuel in the collector tank. AIPC 28-11-03 (Fig.see illustration below. it was suggested that the Operator should block all collector tank exits. and then see if the valves stopped the outflow. or the issues were considered invalid. Operators should e-mail all information to: ra. Florida.com ) CORRECTIVE ACTIONS No corrective actions were implemented on the production line relative to the QIRs closed in April.STC Availability CRJ100/200/440/700/900 Shaw Aero Devices has developed a toilet fill/rinse ShutOff Valve (SOV) kit that provides automatic shut-off capability during the servicing of p/n 14350 toilets installed in Bombardier aircraft models CRJ100/200/440/700/900.st-onge@aero. The SOV kit assembly p/n 307-0103-02 is identified by FAA Supplemental Type Certificate number ST02638AT. It is also designed to be easily installed in the existing toilet system and requires no wiring. Technical Help Desk (e-mail: danny. Naples.com QUALITY CORNER contributed by Danny St-Onge. 3580 Shaw Boulevard. In-Service Engineering (Hydro-Mechanical) Toilet Fill/Rinse Shutoff Valve . 34117 USA telephone: 1-239-304-1000 fax: 1-239-304-1088 website: www. Operators must directly contact the supplier for technical discussion. cables or other controls for its
[email protected] 13 . The system is entirely mechanical. To report a Quality nonconformance. and the affected employees were debriefed. Inc. The investigations concluded that the issues were either considered isolated cases. The new Shaw SOV will prevent overflowing of the toilet tank after the desired pre-charge fluid level is reached.CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability 2005-05-3830 contributed by Christian Holzl.canadair. Richard Crouse Director of Aftermarket Sales & Customer Support Shaw Aero Devices. Bombardier Aerospace makes no representations as to the suitability of the Shaw SOV for use in service and will not be stocking the part in Spares or incorporating the part in Production. and warranty issues: M.shawaero. repair. purchase.bombardier. 22 -R33* ------R9 -ISS.FAA DDG .26 -R23 ----------R25 -R8 ------------R27 ------RELEASE ‘J’ NOV DEC ISS.33 FOR S/N 8051 (LATEST AIRCRAFT S/N COVERAGE FOR MANUAL REVISION) ABBREVIATIONS AFM AIPC AMM APM CMM DDG FCOM FIM ITEM MPM MRM MTCM Airplane Flight Manual Aircraft Illustrated Parts Catalogue Aircraft Maintenance Manual Airport Planning Manual Component Maintenance Manual Dispatch Deviation Guide Flight Crew Operating Manual Fault Isolation Manual Illustrated Tools & Equipment Manual Maintenance Planning Manual Maintenance Requirements Manual Maintenance Task Card Manual MFEPM NDT PPBM PPGRM QRH SDIR SGREOM SRM SSM WBM WDM Maintenance Facilities Equipment Planning Manual Non-Destructive Testing (Manual) PowerPlant Buildup Manual PowerPlant Ground Run Manual Quick Reference Handbook Structural Deviation Inspection Repair Structural Generic Repair Engineering Order Manual Structural Repair Manual Systems Schematic Manual Weight & Balance Manual Wiring Diagram Manual 14 .24 ----R24 R10 --------------- DEPENDENT ON AIRCRAFT DELIVERIES BUILT TO SPECIFIC AIRCRAFT S/N (DELIVERED WITH AIRCRAFT) SHIPPED: R PLANNED: R AIPC R32* FOR S/N 8038.21 ---R21 R23 R9 R34 ----------------MAY ------------------------R24 ----R24 ------R27 R15 ----R26 ---R57 R57 R57 RELEASE ‘H’ JUN JUL ISS.28 --R32 -R25 R11 --- ISS.CRJ100/200 ISAR 2005-05 TECHNICAL PUBLICATIONS NEWS Maintenance & Flight Manual Revision Schedule DOCUMENT Digital ManualsDVD AMM AIPC WDM SSM SRM SGREOM FIM CMM MRM Part 1 MRM Part 2 MTCM MPM NDT ITEM WBM APM MFEPM PPGRM PPBM DDG . WDM R30* FOR S/N 8034.18 ---R20 --R33* ---R26 R14 -----------FEB RELEASE ‘G’ MAR APR ISS.TC AFM FCOM QRH SDIR LEGEND: *NOTES: ‘F’ JAN ISS.27 R36 ------R20 R10 R6 R28 R16 -----R25 -----ISS. FIM R33* FOR S/N 8023.19 --R30* ---------R23 ----------- ISS.23 R35 -R31 -----AUG Antonia Iagallo & Gina Badanac RELEASE ‘I’ SEP OCT ISS. REV.20 R34 R32* -----------R14 -R5 --R5 R5 ---ISS.25 ---R22 --R35 ----------------ISS. The rationale for developing the EZI concept is that each wire or wire bundle or connector (i. and other physical damage over an internal area of the fuselage defined as being between two adjacent frames (usually 20 inches apart) and between specified stringers.com ). ISAR 2005-040003 (Part II) Applicability Reference Editorial Note: This article does not imply any direct relationship to Bombardier Aerospace products. Aircraft Certification.Part I). and recommendations made by the Aging Transport Systems Rulemaking Advisory Committee (ATSRAC) to address aircraft wiring concerns. Hence. particularly those related to the rationale for an Enhanced Zonal Analysis Procedure (EZAP).aero. a zonal inspection typically could entail a visual inspection for corrosion. can potentially reduce the number of fire-related incidents and nuisance circuit breaker trips. Q100/200/300/400 Ray Raoux. The latest Maintenance Engineering initiatives can be viewed on: http://mainteng. plus a cleaning task to remove any combustible material such as lint or chemical contaminants. etc. Maintenance Engineering (MPP) Continuing Maintenance Requirements for Aging Aircraft Part III CRJ100/200/700/900.bombardier. spilled fluids.CRJ100/200 ISAR 2005-05 MAINTENANCE ENGINEERING NEWS Maintenance Engineering News items originate from Bombardier’s Maintenance Programs & Planning. and areas accessible at access panels. which has been noticed by the various investigations under the auspices of ATSRAC. It should also reduce the number of frustrating maintenance actions whereby replacing an electrical component returns a system to a serviceable state.com . Aircraft Zones Transport category aircraft can be defined by a common series of zones that can be used to assist in maintenance planning and work-card production by specifying work areas and components.e. but also include inspecting any system components such as wires and hydraulic lines in the same area.) or potentially contributing to combustion (fuel/oxygen/hot air lines). An "Enhanced" Zonal Inspection (EZI) would include inspecting for the structural concerns just mentioned. Transport Canada. the workings of. Implementation of the recommendations. Senior Technical Specialist (telephone: 1-416-373-5210. A zone can be defined by physical boundaries such as wing ribs. ISAR 2005-03-0002 (Continuing Maintenance Requirements for Aging Aircraft . Background Briefly described in previous editions of the ISAR were the rationale for. missing/loose fasteners. was the need to recognize wire systems as a system that requires periodic inspection and cleaning. fuselage frames. wire system) in the zone is treated as a potential ignition source. Inquiries regarding this information should be addressed to Alex Brytak. Continuing Airworthiness. e-mail: alex. and the other contents of the zone are considered as being potentially combustible material (lint. control surfaces. Maintenance Data Analysis. ISAR Article Subject 2005-05-0007 contributed by Alex Brytak.. Corrective Action Support. but no fault is subsequently found with the removed electrical component when sent for repair or overhaul. and is provided solely for technical information purposes. It was not surprising that perhaps the most important finding.bombardier. 15 .brytak@aero. and Aircraft Economics groups. is the need to recognize wire systems as a system that requires periodic cleaning and inspection. The rear side of circuit breaker panels are seldom accessed. Damage to and contamination of wiring caused by maintenance activity or by cargo and baggage handling. and incorrect sized clamps and missing ties.CRJ100/200 ISAR 2005-05 Wiring Concerns Perhaps the most important finding. Chafing of wires on structure. Some of the following wiring concerns to inspect for. yet they can accumulate a significant build-up of flammable lint. it is not necessary to wait for regulatory action to address concerns with wiring systems. Swarf and metal filings can become lodged in a wire bundle and eventually cut or wear through the insulation. the area should be thoroughly cleaned. fuselage-to-wing and fuselage-to-wheel well etc. and any wiring in the area should be protected to ensure it does not become damaged or contaminated by the planned work. Sharp bend radius causing mechanical strain. Fluid stains. Missing or broken bonding jumper cables. 16 . not only will the bare metal underneath be exposed and create a potential ignition source. Wire bundle breakout joints. as the inspection portion of an EZI would include: • • • • • • • • • • • • • • Wire clearance from fuel and oxygen lines. missing. and fluid residue. Localized heat damage. Broken. If electrical connectors have to be removed to facilitate access. Missing sleeving and grommets. the area affected should be inspected. The presence of any sticky fluids on the wire will help to ensure that these metallic residues do not fall off the wire into a benign location. After completing the work. they should be blanked-off. the concept of "Clean as You Go" is being promoted. which has been noticed by the various investigations under the auspices of ATSRAC. and damage where wires enter or exit a metal conduit. Loss of wire segregation. Presence of combustible material including lint. particularly in transition zones such as engine nacelle-tofuselage. and flight controls. A cultural change such as the "Clean as You Go" concept can be implemented and the benefits enjoyed today. hydraulic lines. Absence of drip loops. Missing or damaged heat or drip shields. whether it be the largest multi-engine transport category or the smallest single-engine general aviation category aircraft. This means that before any planned maintenance action is started. paper. Clean as You Go In an initial step towards addressing wiring systems. Contaminants such as lint and grease are flammable and need to be removed to eliminate a potential combustion source. bleed air ducts. The benefits of a clean wiring system are applicable to all sizes of aircraft. but the conductive metallic residue can bridge the gap between the wire surface and an adjacent metal surface. both to the fleet and to other Operators. Additionally. or the subject of aircraft economics in general. not just on the DIR.bombardier.racs. the file has been structured to place more emphasis.CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability 2005-05-0008 contributed by Chris Kostakis. Click on the category “RACS TO RICHES”. but from last year to see if there are any significant improvements or degradations. should be addressed to: Chris Kostakis Maintenance Analyst Maintenance Engineering Bombardier Aerospace Regional Aircraft telephone: 1-416-373-7768 e-mail: chris. The data is displayed in three ways: • • • For the latest 12-month period. but also on the cost effect of such disruptions.com ) that allows Operators to view and compare their Dispatch Reliability Rate (DIR). For the latest 3-month period.bombardier. The file will be updated on a regular basis. Maintenance Analyst DREAM File Now Available on RACS Website CRJ100/200 The Aircraft Economics section of Maintenance Engineering has recently posted a new document on the Regional Aircraft Customer Services website (www. To access the file: Click on the “Maintenance Cost Working Group” link. Click on the “CRJ100/200 DREAM” link to view the latest CRJ100/200 Dispatch Reliability Economic Assessment Model (DREAM). For a similar 3-month period. An icon will appear while downloading the file. Note: Allow some time for the file to download. as well as in terms of DIR. Any questions or comments regarding the DREAM file in
[email protected] 17 . This is accomplished by allowing Operators to enter an average cost of a delay and an average cost of a cancellation to determine which ATA subsystems are drivers in terms of cost. Click on “Enable Macros”. Operators are encouraged to take a moment to review the new posting on RACS.
[email protected] return check valve discard of hydraulic system No.000 flt-hrs 24.000 flt-hrs The following information also needs to be provided to Maintenance Planning: • • • • Manufacturer’s serial number (S/N) Airframe time (flight-hours) when the Task was completed and the last compliance of this Task.bombardier. Operators are asked to forward the information to Maintenance Planning as soon as the Task is completed. Operator assistance is highly appreciated.3 return manifold return fitting check valve operational check of each individual thermal switch in wing leading edge zonal inspection of internal left-hand pylon trailing edge zonal inspection of internal right-hand pylon trailing edge zonal inspection of internal left and right-hand horizontal stabilizer tips 53-300-06 29-11-30-01 29-11-30-03 29-12-30-01 29-12-30-03 36-21-07-01 54-400-04 54-400-08 55-300-10 16.000 flt-hrs 24. If any of these Tasks will be performed anytime during the remaining months of 2005. MRB Task 49-14-19-01 Interval 12.1 and No. if any.1 and No. Operator support is requested in providing Bombardier with any further information on any of the following Tasks that were accomplished on aircraft during 2004 or 2005. The date the Task was completed and the last compliance date. if applicable.000 flt-hrs 24. integrity and security of installation of attaching hardware zonal inspection of internal tailcone discard of hydraulic system No.2 reservoirmounted check valves discard of hydraulic system No.com 18 .CRJ100/200 ISAR 2005-05 ISAR Article Subject Applicability 2005-05-0009 contributed by Alex Lazaro. Maintenance Engineering (Planning) Maintenance Task Optimization Initiatives CRJ100/200 In an effort to pursue the goal to further escalate some of the remaining “C” Check Tasks that stayed at their current interval. Maintenance Planning will again attempt to present these Task escalations at the next CRJ100/200 ISC/MRB meeting to be held in 1Q06.000 flt-hrs 24.000 flt-hrs 24. e-mail: alexander.000 flt-hrs Task Description detailed inspection of APU air intake assembly door mechanism for cracks.3 return manifold check valve discard of hydraulic system No.000 flt-hrs 24. Maintenance findings.000 flt-hrs 24. if applicable. All information and questions regarding the subject Tasks should be addressed to: Alex Lazaro telephone: 1-416-375-3221.000 flt-hrs 24. Cracking of Aft Pressure Bulkhead Web ISSUED 2005-04-18 2005-04-19 2005-04-19 2005-04-25 2005-05-03 2005-03-09 SERVICE LETTERS (SL) RECENTLY ISSUED All SLs are available on the RACS website (www.Blocker Doors. REV SUBJECT 601R-25-50-0001 -.Main Fitting Inspections TC AD CF-2005-13. REO No. Fuel System FAA AD 2005-07-15. and Link Arms .CRJ100/200 ISAR 2005-05 ALL OPERATOR MESSAGES (AOM) RECENTLY ISSUED All AOMs are available on the RACS website (www.racs. A RIL remains valid until it is either incorporated into the appropriate manual or cancelled.Application of Ceram-Kote 54 to Prevent Further Erosion to Leading Edge of Nose Cowl Outer Skin 601R-78-11-2520 A Crack Damage to Exhaust Nozzle Fairing Skin Splice Plates 601R-78-30-2504 -.Bond Repair for Migrated Bushings ISSUED 2005-05-11 2005-04-22 2005-03-30 2005-05-02 2005-04-20 2005-05-11 2005-05-11 2005-04-27 19 .bombardier.Special Detailed Inspection of ADG Strut Bombardier Aerospace (Shorts) Service Information Letters Available on RACS Website Main Landing Gear .bombardier. Cancelled RILs are kept on the RACS website.Blocker Door Hinge Support Brackets on Thrust Reverser . RILs are cancelled within 3 months after being added to technical publications.racs.Allowable Damage for Cargo Net 601R45310-5 601R-51-23-0010 -.com ). SL No. Emergency AC Power Generation System .racs. The RILs in the table below have been issued/closed subsequent to the list published in the previous ISAR. and Operational Test of Relay K10PA in Junction Box 5 2005-05-16 Passenger Door Lock Pawl Rework (as per RNIEO 606) CLOSED BY ---------- GENERIC REPAIR ENGINEERING ORDERS (REO) RECENTLY ISSUED All generic REOs are available on the RACS website (www.bombardier.com ).bombardier. Installation.com ). APU Cooling Air Exhaust ASB A601R-24-120. AOM 885 886 887 888 889 890 ATA 2800 4900 2423 7800 3210 5361 SUBJECT ASB A601R-28-064. RIL ISS 348 -358 -359 366 367 370 373 377 379 -------- ATA 3443 3341 7110 4981 3041 5270 3411 2400 5211 ISSUED SUBJECT 2005-04-13 AIPC Effectivity for TCAS 622-8971-022 2005-04-21 Adjustment of Wing Landing and Taxi/Recognition Lights Using Production Tool S6003008TFIX-1A 2005-04-21 Removal of Bracket CVC496-261-3 From Right-Hand Fixed Core Cowl 2005-05-01 Interchangeability of APU Shield 601R35261-3 and -3A 2005-05-02 AIPC Effectivity for Left-Hand Window 2005-05-06 Operational Test of Passenger Door Warning System 2005-05-10 Alternate Procedure to Plug Standby Pitot Head Drain Hole at Base of Head 2005-05-13 Instructions for Removal.Fastener Replacement 601R-78-34-2491 -.Repair for Passenger Door Forward and Aft Side Panel 601R-52-11-0722 -. The “CLOSED BY” TR or Rev. number refers to the AMM (unless otherwise specified). Hinge Support.racs.Cabin Window Sealant 09-027 601R-52-11-0702 -.Alternate Fasteners for Handrail Installation 601R-71-61-2862 -. REV 71-005 -- ATA 7130 Engine Fuel Manifold Chafing SUBJECT ISSUED 2005-04-25 GENERIC REFERENCE INSTRUCTION LETTER (RIL) UPDATE Generic RILs are posted on the RACS website (www.com ). MGR. Tom McHale. Haile 1-514-855-7857 1-514-855-9452 1-514-855-7857 1-416-375-4552 1-416-373-7783 1-416-375-4552 1-416-375-4552 1-416-375-4552 1-416-375-4552 1-416-375-3833 1-416-373-7767 1-416-373-7767 1-416-373-7767 20 . Christophe Hughes.MGR. Haile Derso. Robin REG. Robin Hutchins. Ray Davey. Davies. Barbara Lee. Carol Basile. Ross Dorrans. Dario Ritchie.
[email protected] OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM FIELD SERVICE REPRESENTATIVES & CUSTOMER SUPPORT ACCOUNT MANAGERS TELEPHONE Abu Dhabi Aviation Adria Airways Aerographics Air Canada Air Canada Jazz Q200 CRJ200 Q100 CRJ200 Q100/200 CRJ100/200 Air Creebec Air Dolomiti Lufthansa Regional Air Inuit Air Jamaica Express Air Labrador Air Marshall Islands Air National Air Nelson Air New Zealand Link Air Niugini Air Nostrum Air Senegal International Air Service Gabon Air Southwest Q100 CRJ200 Q100 Q100 Q100 Q100 Q100/200 Q300 Q200 Q300. Hal Gagnon. Fax: 1-416-373-5308 1-703-906-7889 1-407-873-3309 61-418-987-153 44-777-199-3866 1-520-471-3771 86-1391-1190-8632 81-90-4695-1582 44-777-199-3866 -1-416-951-8404 Notes: “C” indicates cell phone. Davey.MGR. Dmitri 1-416-373-5295 1-514-855-7446 1-416-375-3089 1-416-375-3982 1-703-650-1629 1-407-825-3863 61-2-9531-6009 44-1758-535767 -86-6276-8888 81-56-839-2391 44-1758-535767 1-416-375-3982 1-905-676-4762 ---Dept. Chris Mitchell. Haile Derso. Roger * contact THD Davies.MGR.bombardier. Spencer Fernandez. Robert Mitchell. CRJ200 Q300 Q100/300 Q300 Davies. Robin Schweiger. Mike Mitchell. Jelley.Training FSR . Lori Lee. * contact THD * contact THD Hitchins. Robin
[email protected]/Pacific FS Area Representative . Mark Prokopenko.Americas FS Area Representative . Joe Godon. 44-777-199-3866 C 44-777-199-3866 C 1-416-375-4000 1-514-855-8500 1-905-330-0587 1-403-607-2860 C 1-416-357-7129 C 1-514-705-9174 C 1-778-233-2765 C 1-630-639-2495 C 1-416-375-4000 44-777-199-3866 C 1-416-375-4000 1-416-375-4000 1-416-375-4000 61-418-987-153 C 61-418-987-153 C 64-21-99-44-10 C 61-418-987-153 C 34-60-056-1237 C 44-777-199-3866 C 44-777-199-3866 C 44-777-199-3866 C Derso. Rosa. Robert Anderson. Robert Lyndsay Lentine Derso.America East FS Regional Manager .MGR.Europe/Int’l FSR .com / CRJ thd. Chris REG. Kevin Davey.com FIELD SERVICE ADMINISTRATION POSITION NAME TELEPHONE CELL PHONE C Field & Fleet Services Manager Business Aircraft FSR Manager Field Service Administration Manager Field Service Coordinator FS Regional Manager . 24-hr Technical Help Desk (THD): Q Series thd.MGR.Asia/Pacific FS Regional Manager . John Davies. 2005 Note Regarding e-mail Addresses: Addresses for all Bombardier Aerospace personnel are as such: firstname.bombardier. Michel Savard.Asia/Pacific FS Area Representative . Michael Taylor. Chris REG. Chris REG. Tim Knox. Maureen Nicolucci. Serge Davies. Davies.Training Leone. Robert Mitchell. Robert Mitchell.America West FS Regional Manager . Hal Panasiuk. Robin REG. Lori 1-416-373-7767 1-514-855-9452 1-416-375-3028 1-416-375-3139 1-416-375-3139 Panasiuk. Chris Davies. Robin REG.qseries@aero. Haile Dumbrille.CRJ100/200 ISAR 2005-05 BOMBARDIER CONTACTS INFORMATION CURRENT AS OF: MAY 26. Robin REG.bombardier.Europe/Int’l FS Area Representative . Robin REG. * contact THD * contact THD * contact THD Davey.MGR. Hal Healey. Mike Dumbrille.MGR. Q300/400 Davies. Dick * contact THD Q300 * contact THD Q100/300 * contact THD Q100/300 CRJ700 Kirstuik. Mike 1-514-855-7857 Anderson. John AREA REP * contact THD Q300 * contact THD Q100 CT142 * contact THD Q100 CRJ200 Davies. Rutherford. Robert 1-416-375-4552 Mitchell. Lori 1-416-375-3139 Anderson. Robert 1-416-375-4552 Mitchell. Robert 1-416-375-4552 Mitchell.MGR.MGR. Ryan 1-416-375-3234 Healey. Chris 1-416-373-7783 Mitchell. Tim AREA REP CRJ200 McHale. Yong Yi 86-1391-736-7221C Mitchell. Haile 1-416-373-7767 Anderson. Robert 1-416-375-4552 Dumbrille. Lori 1-416-375-3139 Lee. Mike CRJ200/700 Rosso. Lori 1-416-375-3139 Mitchell. Q300 Davies. Joe REG. Chris 1-416-373-7783 Mitchell. John CRJ200/700 Barr. CRJ700 Godon. Haile 1-416-373-7767 Derso. Mike 1-514-855-7857 Mitchell.MGR. Chris 1-416-373-7783 Anderson. Robin REG. CRJ200 Roy. CRJ100/200 Davies. René CRJ100/200 CORP Roy. Robert 1-416-375-4552 Dumbrille.MGR. Peter CRJ100/200 Knox. Robin REG. CRJ200 Letter. Don CRJ700 Davies. Q100/300 Davies.CRJ100/200 ISAR 2005-05 OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM TELEPHONE Air Wisconsin United Express AIRES Airlines PNG Alberta Government Amakusa Airlines American Eagle Airlines ANA (A-net) ANA (Nakanihon Airlines) Arctic Sunwest Charters Atlantic Coast Airlines flyI Atlantic Southeast A/L Delta Atlantic Southeast Airlines Atlantic Southeast Airlines Atlasjet International Airways Augsburg Airways Lufthansa Reg. Peter * contact THD Q100/200 * contact THD Q100 Q100/200/400. Chris 1-416-373-7783 Panasiuk. Peter Q100 McHale.MGR. Tim AREA REP CRJ700 Karlovcec. Ray REG. CRJ200/700 DeAbreu. Peter * contact THD Q100 CRJ200 Basile. Hal 1-514-855-9452 Derso. Chris 1-416-373-7783 Dumbrille. Robert 1-416-375-4552 Derso. Robin REG. Robin REG. Ryan 1-416-375-3234 Derso.MGR. Robin REG. Austrian arrows Bahamasair Banco de Mexico / SETRA BP Exploration BritAir Air France British Airways CitiExpress Burrell Aviation BWIA West Indies Airways Caribbean Star Airlines Caribbean Sun Airlines CASC Chang’An Airlines Hainan China Eastern Yunnan A/L China Ocean Aviation PTI China United Airlines PTI China United Airlines PTI Cimber Air Cirrus Airlines Citelynx Eurolynx Club Challenger / Skyservice Comair Delta Comair Delta Comair Delta Comair Delta Consolidated Contractors CR Airways Denim Air DND 402 Squadron Era Aviation Eurowings Lufthansa Regional Flybaboo flybe British European Gaughan Flying Global Jet Luxembourg GMG Airlines GoJet Airlines Hawaii Island Air Hawkair Aviation Services Horizon Air Godon. Peter Q400 de Graaf. Dwayne CRJ200/700 Robinson. CRJ100/200 Rutherford. David CRJ200 Davies. CORP.MGR. Robert 1-416-375-4552 Anderson. CORP. Tim AREA REP CORP.MGR. CRJ200 1-407-873-3309 C 1-847-636-9280 C 1-416-375-4000 61-418-987-153 C 1-416-375-4000 81-90-4695-1582 C 1-972-877-2590 C 81-80-5676-1953 C 81-80-5676-1953 C 1-416-375-4000 1-703-906-7889 C 1-678-438-4311 C 1-678-938-0071 C 1-503-784-2984 C 44-777-199-3866 C 44-777-199-3866 C 44-777-199-3866 C 1-416-375-4000 1-416-375-4000 1-416-375-4000 44-777-199-3866 C 44-777-199-3866 C 1-847-840-8865 C 1-416-375-4000 1-416-375-4000 1-416-375-4000 86-139-1082-5753 C 86-139-1190-8632 C 86-139-1190-8632 C 86-139-0102-2466 C 86-139-0102-2466 C 86-139-1082-5753 C 44-777-199-3866 C 44-777-199-3866 C 44-7770-312385 C 1-416-375-4000 1-407-873-3309 C 1-859-801-9554 C 1-859-380-1328 C 1-407-460-2246 C 44-7770-312385 C 81-90-4695-1582 C 1-416-375-4000 1-416-375-4000 1-416-375-4000 44-777-199-3866 C 44-777-199-3866 C 44-07785-317754 C 1-408-483-8433 C 44-7770-312385 C 86-139-1190-8632 C 1-314-707-1377 C 1-416-375-4000 1-416-375-4000 1-407-873-3309 C Panasiuk. Rutherford. Sandra 1-514-855-6543 Anderson. Haile 1-416-373-7767 Anderson. Mike 1-514-855-7857 Panasiuk. Ray REG. Chris 1-416-373-7783 Dumbrille. Matthew CRJ100 CORP. Dan CRJ200 CORP. Merz. Chris 1-416-373-7783 Anderson. Robert 1-416-375-4552 Mitchell. Lyndsay 1-416-375-3833 Anderson. Robin REG. Robert 1-416-375-4552 Lentine. Haile 1-416-373-7767 Mitchell. Robert 1-416-375-4552 Mitchell. Ryan 1-416-375-3234 Healey. Chris 1-416-373-7783 Anderson. Mike 1-514-855-7857 Panasiuk. Barbara 1-416-375-3028 DeBrusk. Chris REG. Ryan 1-416-375-3234 DeBrusk. Robert 1-416-375-4552 Lu. Haile 1-416-373-7767 Tymchuk. Chris 1-416-373-7783 DeBrusk. Hal 1-514-855-9452 Lentine. Robert 1-416-375-4552 Anderson. LeBlanc. Robin REG. Maurice * contact THD Q100/300 Q100 Davey. Lyndsay 1-416-375-3833 Derso.MGR. René CRJ700 CORP Kirstuik. Chris 1-416-373-7783 DeBrusk. Robin REG. Chris 1-416-373-7783 Anderson. Q300 Davies.MGR. CRJ200/700 Reynolds. Hal 1-514-855-9452 Lee. David Q400 McHale. Peter * contact THD Q200 CRJ200/700 Godon.MGR.MGR.MGR. Robert 1-416-375-4552 Mitchell. Hal 1-514-855-9452 Lee. * contact THD Q100 Q100 Knox. Mike 1-514-855-7857 Panasiuk. Chris 1-416-373-7783 Anderson. Ray REG. Q300/400 Armstrong. Bruce Q300/400 de Graaf. Robin REG. Chris 1-416-373-7783 21 . Mike 1-514-855-7857 Panasiuk. * contact THD Q300 * contact THD Q200 * contact THD Q200 CRJ100/700 Davies. Mike CRJ200 CORP.MGR. Kevin CRJ200/700 Chalmers. John AREA REP CRJ700 Chown. Barbara 1-416-375-3028 Mitchell. MGR. Mark Davies. Burrowes. Hal 1-514-855-9452 Anderson. Haile 1-416-373-7767 Dumbrille. Barbara 1-416-375-3028 Tymchuk.CRJ200/700/900 CRJ200 Q200 Q100/200/300 Q100 Q100/200 Q200 Q300 Q300 CRJ200 CORP. Sandra 1-514-855-6543 Tymchuk. Yong Yi 86-1391-736-7221C Lu. Sandra 1-514-855-6543 Glover.MGR. Robert 1-416-375-4552 Derso.MGR. Sandra 1-514-855-6543 Mitchell. Chris REG. John AREA REP Foo. Q300 CRJ200/700 CRJ100 CORP. Kelly Davies. Lori 1-416-375-3139 DeBrusk. Robin REG. Barbara 1-416-375-3028 22 . Tim AREA REP Knox. Davey. John AREA REP Doles. Chris 1-416-373-7783 Derso. Ryan 1-416-375-3234 Derso. Peter Buth. Lori 1-416-375-3139 DeBrusk. Robin REG. Gilles * contact THD DelVecchio. Barbara 1-416-375-3028 Lee.MGR. Chris REG. Robert 1-416-375-4552 Panasiuk. Penske Jet Petroleum Air Services Piedmont Airlines Inc. Steve Perron. US Airways Pinnacle Airlines Northwest Airlink Pinnacle Airlines Northwest Airlink Provincial Airlines Limited PSA Airlines US Airways PSA Airlines QANTASLink Eastern Australia A/L QANTASLink Sunstate Airlines Quebec Government Regional 1 Airlines Ltd. Sandra 1-514-855-6543 Tymchuk. Chris 1-416-373-7783 Mitchell. * contact THD Davies. Sandra 1-514-855-6543 Derso. Douglas Sciscoe. CRJ100/200/700 CRJ200 Q200. * contact THD Block.MGR. Mike 1-514-855-7857 Anderson. WahLiang Knox. Ryan 1-416-375-3234 Derso.MGR. * contact THD * 1-416-375-4000 81-90-4695-1582 C 1-812-459-7428 C 44-777-199-3866 C 86-139-1190-8632 C 81-90-4695-1582 C 81-90-5742-7080 C 44-777-199-3866 C 44-777-199-3866 C 1-416-375-4000 1-513-260-2688 C 49-171-4648-153 C 44-777-199-3866 C 1-480-227-6226 C 1-602-614-2072 C 1-514-855-8500 1-416-375-4000 61-418-987-153 C 1-416-375-4000 44-777-199-3866 C 81-90-4695-1582 C 1-416-375-4000 1-416-375-4000 1-443-553-9871 C 44-777-199-3866 C 1-416-375-4000 1-734-564-3651 C 1-901-508-2667 C 1-416-375-4000 1-610-664-2007 C 1-937-681-5304 C 61-418-987-153 C 61-418-987-153 C 1-416-375-4000 1-416-375-4000 44-777-199-3866 C 81-90-4695-1582 C 91-98-990-03811 C 81-90-4695-1582 C 44-777-199-3866 C 44-777-199-3866 C 44-777-199-3866 C 86-139-1190-8632 C 86-139-1190-8632 C 61-418-987-153 C 1-801-870-4784 C 1-303-829-1958 C 44-777-199-3866 C 44-777-199-3866 C 49-171-320-8870 C 1-940-206-0345 C 61-418-987-153 C 1-416-375-4000 44-777-199-3866 C 1-416-375-4000 Panasiuk. Haile 1-416-373-7767 DeBrusk. Robert 1-416-375-4552 Anderson. Scott Conley. Sandra 1-514-855-6543 Tymchuk.MGR. Tim AREA REP Davey. Q200 Q300 Q200 Q100 contact THD Knox. McHale. Chris REG. Chris 1-416-373-7783 Lee. McHale. Robin REG. * contact THD * contact THD Davies. John AREA REP Webb. Davies. Barbara 1-416-375-3028 Healey. Baker.MGR. Chris 1-416-373-7783 Derso.MGR. Haile 1-416-373-7767 Lee. Q300 Q200 CRJ200 Q400 Q100 Q100 Q100/300 CRJ100 CORP. Robin REG. Robin REG. Lori 1-416-375-3139 Lu. Chris 1-514-855-7297 Anderson. Robin REG. William Davey. CRJ100 CORP.MGR. Haile 1-416-373-7767 Healey. Chris 1-416-373-7783 Anderson. Otto Davies. Tim AREA REP McHale. John * contact THD * contact THD Davey.MGR. * contact THD Dornenburg.MGR. Claude Davies. Robin REG. Ryan 1-416-375-3234 Anderson. Robert 1-416-375-4552 Mitchell. Robert 1-416-375-4552 Mitchell. Robert 1-416-375-4552 Tymchuk. Robert 1-416-375-4552 Healey. John AREA REP * contact THD * contact THD Kermode. Tom Davies. Hal 1-514-855-9452 Dumbrille. Ryan 1-416-375-3234 DeBrusk. Robin REG. Chris REG.MGR. Robert 1-416-375-4552 Mitchell. Lyndsay 1-416-375-3833 Derso. Davies. Yong Yi 86-1391-736-7221C Mitchell. Martin Davey. Haile 1-416-373-7767 Derso. Barbara 1-416-375-3028 Mitchell. Robin REG. Mike 1-514-855-7857 DeBrusk. Davies. Robin REG.MGR. Robin REG. Hal 1-514-855-9452 Tymchuk. Royal Wings Arab Wings Ryukyu Air Commuter Sahara Airlines Air Sahara Sakhalinskie Aviatrassy SAT SAS Saudi Aramco Schreiner Airways Shandong Airlines Shanghai Airlines Skippers Aviation SkyWest Airlines Delta/United SkyWest Airlines Delta/United South African Express Styrian Airways Styrian Spirit TAG Aviation TAG Aviation USA Tenix LADS Tobago Express Limited Trans Nation Airways (Midroc) Transport Canada Q300/400 CRJ200 CRJ700 CORP. Ryan 1-416-375-3234 DeBrusk. Chris 1-416-373-7783 Healey. Robin REG. Robin REG.MGR.MGR. Chris 1-416-373-7783 Dumbrille. Knox. Nick Tremblay.MGR. Haile 1-416-373-7767 Healey. Knox. Barbara 1-416-375-3028 Anderson. Carruthers.CRJ100/200 ISAR 2005-05 OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM TELEPHONE Hydro-Québec IBEX Airlines ANA Connection (Fair) IndyCar Aviation InterSky Island Aviation Services J-AIR JAL Japan Air Commuter JAL Kahama Mining Kenya Air Force LIAT Limited Brands Lufthansa CityLine Malév Hungarian Airlines Mesa Airlines Mesaba Airlines Northwest Airlink Mexican Navy National Jet Systems NAV Canada Olympic Aviation Oriental Air Bridge Palestinian Airlines Pegasus Technologies Inc. * contact THD Davies. Mike Potvin. Ryan 1-416-375-3234 Lentine. Haile 1-416-373-7767 Mitchell. John AREA REP Davies. Ryan 1-416-375-3234 DeBrusk. Q300 Q100/200/300 CRJ200 CRJ200 Q100 CRJ200/700 CRJ200/700 Q100/200/300 Q100/200/300 Q100 Q100 Q300 Q100 CRJ200 Q100 Q400 Q200 Q100/300 CRJ200/700 CRJ200 Q100 CRJ200/700 CRJ200/700 CRJ200.MGR. Ryan 1-416-375-3234 DeBrusk. Davies. Haile 1-416-373-7767 Healey. Chris REG. John AREA REP * contact THD Irvine.bombardier.bombardier. Robin REG.lukacs@aero. Lori Mitchell.bombardier.vassilakis@aero. Andy * contact THD
[email protected] clare. Haile Anderson. Doug Knox. CRJ200 Q300 Q100 E-9A Q200 Q300 Q100/300/400 Q300 Caldwell. Fleet Services TORONTO Project Manager. Chris Lentine. Mike
[email protected]. Fleet Services Customer Request Transmittal (CRT) Project Manager.com marc. Trevor Kassoulides. Clare Vassilakis. Fleet Services TORONTO Project Manager.lapointe@aero. Field & Fleet Services Supervisor.com john. 1-514-855-7708 MONTREAL 23 . John Lapointe.com FLEET SERVICES FAX NUMBERS: 1-416-375-4512 & 1-416-375-4445 TORONTO. Tim AREA REP 43-664-641-1207 C 81-90-4695-1582 C 1-416-375-4000 1-586-202-7339 C 1-416-375-4000 44-777-199-3866 C 86-139-1190-8632 C Lee. Fleet Services MONTREAL 1-416-373-5295 1-416-373-5307 1-416-373-5151 1-416-375-3601 1-416-373-5296 1-514-855-8273 1-416-375-3638 1-514-855-7869 dario. Tim Burns. Fleet Services MONTREAL Project Manager.com timothy. Andrew De Mello. Barbara Derso. Marc Lukacs.MGR. Dario Tibbles.com mike. Robert
[email protected] trevor.bombardier. McHale.CRJ100/200 ISAR 2005-05 OPERATOR AIRCRAFT TYPE FSR TELEPHONE CSAM TELEPHONE Tyrolean Airways Austrian arrows UNI Airways USAF / King Aerospace USCBP Voyageur Airways Widerøe’s Flyveselskap Wings Air Lion Airlines Q300/
[email protected] andrew.kassoulides@aero. Lyndsay Mitchell. Robert 1-416-375-3139 1-416-375-4552 1-416-375-3028 1-416-373-7767 1-416-373-7783 1-416-375-3833 1-416-375-4552 FLEET SERVICES CONTACT POSITION TELEPHONE E-MAIL Leone.bombardier. Fleet Services TORONTO Project Manager.