Citizen's Charter With Flowchart

March 24, 2018 | Author: Tin Din | Category: Partnership, U.S. Securities And Exchange Commission, Banks, Business, Franchising


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CALOOCAN CITY GOVERNMENTOFFICE OF THE CITY MAYOR BUSINESS PERMITS AND LICENSING OFFICE OUR VISION To become a model of excellence among the departments of the City Government widely recognized for its dedication and commitment to public service through a dedicated, highly trained and motivated workforce that promotes integrity and professionalism. OUR MISSION To provide the public with the highest level of service in an efficient, courteous, and competent manner in order to create an environment that encourages economic development and promotes investment in the City of Caloocan. FUNCTIONAL STATEMENT: Regulate and monitor all business establishments operating in the City to ensure their compliance with applicable laws, standards, issuances, laws and regulations. 00 For Private Companies or Individuals: Php 100.FRONTLINE SERVICES: ISSUANCE OF BUSINESS STATUS CERTIFICATION Who may avail of the service?      Taxpayers Applicants for Social Services National Government Agencies Local Government Offices Private Companies What are the requirements?   Letter-Request addressed to the Chief of Office Official Receipt of Payment for Certification Duration: 17 Minutes DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE File letter-request with Business Permits and Licensing Office (BPLO) 1 minute Felman V.00. Pagtalunan Alan Bartolome Roderick Pablo Collection Clerk ISSUANCE OF TRUE COPY OF BUSINESS / MAYOR'S PERMIT Who may avail of the service?  Taxpayers of Caloocan City What are the requirements?   Official Receipt of Payment for a Certified True Copy Original/Xerox copy of Business/Mayor’s Permit Duration: 5 Minutes STEP APPLICANT SERVICE PROVID ER DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE .00 Order of Payment Form FEES FORM Florante Enriquez Catherine Ann Torres STEP 3 Payment of Fees STEP 4 Preparation and Printing of Certification 6 minutes Ma. Ethel Christine S. For National and Local Government Offices: Php 20. Pagtalunan Alan Bartolome Roderick Pablo Verification of Records 5 minutes STEP APPLICANT STEP 1 STEP 2 SERVICE PROVID ER City Treasurer’s Office FEES FORM For Patient: Php 20. Din STEP 5 Releasing of Certification 6 minutes Felman V. Pagtalunan Alan Bartolome Roderick Pablo STEP 1 Submission of Documents STEP 2 Payment of Fees STEP 3 Verification/Counter Checking of Documents 2 minutes Michelle T.00 Order of Payment Form ISSUANCE OF MAYOR'S PERMIT ON OCCUPATION Who may avail of the service?  Employees of Registered Establishments in the City of Caloocan What are the requirements?     Birth Certificate Photo Copy of any of the following: Police / NBI Clearance Health Certificate issued by the City Health Office 1x1 Picture Duration: 25 Minutes SERVICE PROVID ER DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE 5 minutes Marichu Tan STEP APPLICANT STEP 1 Filling up of Application Form and issuance of Order of Payment STEP 2 Payment of Fees for Mayor’s Permit on Occupation STEP 3 Encoding of Information of the applicant 10 minutes STEP 4 Printing of Mayor’s Permit on Occupation 5 minutes Marichu Tan STEP 5 Releasing of Mayor’s Permit on Occupation 5 minutes Marichu Tan City Treasurer’s Office Collection Clerk Marichu Tan ISSUANCE OF BUSINESS/MAYOR'S PERMIT New Application (Low Risk) Who may avail of the service?  Entrepreneurs / Business Organizations who wish to put up business in the City of Caloocan What are the requirements? 1. Emmanuel Emilio P. Pagtalunan Alan Bartolome Roderick Pablo 1 minute City Treasurer’s Office Collection Clerk Php 20. Esmao STEP 5 Releasing of Certified True Copy 1 minute Felman V.Felman V. Esmao STEP 4 Certification of True Copy of Business/Mayor’s Permit 1 minute Atty. Required documents for: A. Vergara Michelle T. SINGLE PROPRIETORSHIP Department of Trade & Industry (DTI) Registratio .00/certified true copy Order of Payment Form FEES FORM Php 100. Application Forma and other documents s Business/Mayor’s Permit. If Place of Business is OWNED – Xerox copy of Original / Transfer Certificate of Title (OCT/TCT) B. Michelle Esmao. Ma. COOPERATIVE Cooperative Development Authority (CDA) Registration 2. Official Receipt. type of business.POEA Registration Security Agency: PNP License to Operate Water Station  Potability Test  Physico-Chemical  Permit to Operate from DOH Drugstore  BFAD License to Operate  PRC Certificate of Pharmacist Repair Shop  DTI Accreditation Birthing House/ Maternity  Philhealth Accreditation Warehouse  Main Office Permit Franchised Business: Franchise Agreement *Order of payment. Application Form and other documents stated above Duration: 50 minutes STEP APPLICANT SERVICE PROVID ER DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE FEES FORM Felman V. Corazon Arcadio. number of employees and area of business Tax Assessment / Billing Form . Maria Jean Sanchez. Sanitary Permit. Asistio. Community Tax Certificate (Cedula) 4. 25 Minutes City Treasurer’s Office Application Form Leonila D. Picture of Establishment with sketch of location -outside view with SIGNBOARD .00) Employment Agency / Manpower / Recruitment  For Local Employment only – DOLE Registration  For Overseas Employment . Sanitary Permit. Pagtalunan Alan Bartolome Roderick Pablo STEP 1 ASSESSME NT STEP 2 Payment of Assessed Fees PAYMENT Florante Enriquez Catherine Ann Torres Receiving of verified and duly accomplished application form and other required documents for Encoding and Assessment/Computation of tax and regulatory fees. Adelina Cano. If place of business is RENTED – Xerox copy of Contract of Lease 5. Application Form and other documents stated above Official Receipt. Application Forms and other documents stated above Official Receipt. Barangay Clearance 3.000. Public Legal Liability Insurance 6. Florecita Crudo. Marelyn Galing. CORPORATION / PARTNERSHIP / FOUNDATION Securities & Exchange Commission (SEC) Registration Articles of Incorporation / Partnership C. Sanitary Permit. Gloria Sibal Collection Clerk Variable based on capital. A. Ma.Inside view SPECIAL REQUIREMENTS: Financial Institutions (Banks / Pawnshops / Foreign Exchange Dealer / Money Changer / Lending / Remittance Agents)  BSP Certificate of Registration or Authority to Operate  Bank Deposit Certificate (P 500. Teresita Pulmano. Verena Mendoza.B. If place of business is RENTED – Xerox copy of Contract of Lease Public Legal Liability Insurance Picture of Establishment with sketch of location -outside view with SIGNBOARD . Internet Café / Computer Rental 3. Malls / Commercial Complex 10.National Grains Authority Chemical Mfg. Slaughter House . Required documents for: 2. LPG Retailer/Dealer 6. Gas Station 5.Fertilizer and Pesticides Authority General Contractor ./Dealer .Standard Compliance Cert. SINGLE PROPRIETORSHIP Department of Trade & Industry (DTI) Registratio B. Ethel Christine S. Manufacturing 2. Occupational Permit Learning Institution . Din Noel Sanchez New Application (High Risk) Who may avail of the service?  Entrepreneurs / Business Organizations who wish to put up business in the City of Caloocan What are the requirements? 1. (SCC).PCAB License Car Washing . 6.Health Certificate. 4.Clearance / Permits from Laguna Lake Development Authority (LLDA) Rice Dealer .DOTC Permit Telecommunications Services .Videogram Permit Real Estate Lessor .DENR Clearance Messengerial and Courier Services . of Energy Guns & Ammunition .Bureau of Customs License Video Rental Services . 5. Cemetery / Columbarium / Mortuary 11.Building Permit Videoke Bars/Clubs ./Dealer/Storage .National Telecommunications Commissions Clearance (NTCC) SUBJECT TO LOCATIONAL CLEARANCE 1.Certificate of Product Registration Customs Brokerage .Occupancy Permit Mining Industry . If Place of Business is OWNED – Xerox copy of Original / Transfer Certificate of Title (OCT/TCT) B. Lotto 7. Billiard Halls 4. KTV / Bars 9.PNP Clearance Advertising .Department of Education Registration Transport Service . of Compliance (COC) Dept. CORPORATION / PARTNERSHIP / FOUNDATION Securities & Exchange Commission (SEC) Registration Articles of Incorporation / Partnership C. 3. A.LTFRB Franchise Pest Control .BFAD License to Operate . Dept. COOPERATIVE Cooperative Development Authority (CDA) Registration Barangay Clearance Community Tax Certificate (Cedula) A.PDEA License to Handle Controlled Precursors and Essential Chemicals Soap/Cosmetics Mfg.Inside view ADDITIONAL REQUIREMENTS:                    Mfg/Dealer/Importer of TOYS License to Operate from Bureau of Health Devices & Technology (BHDT) of DOH Gasoline Station Cert.STEP 3 Receiving of Application with complete requirements for Printing and Releasing of Mayor’s Permit on Business RELEASIN G OF BUSINESS / MAYOR’S PERMIT Carmenlina F. of Energy LPG Dealer/Retailer . OTB 8. Espiritu 25 minutes Ma. Verena Mendoza. Ma. type of business. 14. Cesar Estrella and Roxanne Iglesia Application Form Encoders: Florante Enriquez Catherine Ann Torres ASSESSMEN T Assessors: Leonila D. 22. Renato Dela Cruz. 21. De Regla. 16. Roderick Pablo. Florecita Crudo. Ma. Corazon Arcadio. number of employees and area of business Tax Assessment / Billing Form . Emmanuel C. 17. Pagtalunan Alan Bartolome Roderick Pablo Receiving of verified and duly accomplished application form and other required documents for Inspection. 13. Encoding and Assessment of Tax and Regulatory Fees 1-2 days STEP 1 Inspectors: Ryan T. Ethel Christine S. 20. 19. 18. Maria Jean Sanchez. Joselito Alcaraz. Raul Gonzales. Espiritu Ma. Alan Bartolome. Bayani Yang. Jr. Santos. Michelle Esmao. Din Noel Sanchez RENEWAL OF BUSINESS/MAYOR’S PERMIT Who may avail of the service?  Registered Business Taxpayers What are the requirements?     Business Permit of the preceding year Tax Bill and Official Receipt of the preceding year Barangay Clearance for the current year Fire Safe Inspection Certificate Variable based on capital. Adelina Cano. Marelyn Galing. Gloria Sibal STEP 2 Payment of Assessed Fees City Treasurer ’s Office Collection Clerk PAYMENT STEP 3 Receiving of Application with complete requirements for Printing and Releasing of Mayor’s Permit on Business RELEASING OF BUSINESS / MAYOR’S PERMIT 25 Minutes Carmenlina F.12. Asistio. 15. Teresita Pulmano.. Rene Ontimare. Bus / Jeepney Terminal with DPSTM Clearance Junkshop / Scrap material with DPSTM Clearance Trucking Service with DPSTM Clearance Vulcanizing / Galvanizing with DPSTM Clearance Auto / Truck Repair Shop with DPSTM Clearance Machine Shop Cell Site Funeral Parlor Car Wash Schools Silkscreen Printing Duration: 1-3 days STEP APPLICANT SERVICE PROVID ER DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE FEES FORM Felman V. Ma. Corazon Arcadio.Barangay Clearance and Contract of Lease For Change of Business Organization .DTI Registration For Change of Address . Espiritu Receiving of Application with complete requirements for Printing and Releasing of Mayor’s Permit on Business RELEASING OF BUSINESS / MAYOR’S PERMIT Application Form Leonila D. Pagtalunan Alan Bartolome Roderick Pablo FEES FORM . Asistio. Michelle Esmao. Din Noel Sanchez AMENDMENT OF BUSINESS/MAYOR’S PERMIT Who may avail of the service?  Registered Business Taxpayers What are the requirements?       Letter-Request Original Business/Mayor’s Permit Deed of Sale or Transfer of Rights for Change of Ownership For Change of Business Name . Marelyn Galing Ma. Florecita Crudo. Gloria Sibal 23 minutes Ma. Adelina Cano. Maria Jean Sanchez. Teresita Pulmano. Verena Mendoza.SEC Registration (from Single to Corp.     Locational Clearance Public Liability Insurance Community Tax Certificate (Cedula) Authorization Letter to act on behalf of the owner Other requirement as required per nature of business Duration: 39 minutes STEP APPLICANT SERVICE PROVID ER DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE FEES FORM Felman V. Pagtalunan Alan Bartolome Roderick Pablo STEP 1 Receiving of duly accomplished application form and other required documents for Encoding and Assessment/Computation of tax and regulatory fees ASSESSME NT STEP 2 Payment of Assessed Fees PAYMENT STEP 3 Florante Enriquez Catherine Ann Torres 16 minutes City Treasurer’s Office Collection Clerk Variable based on gross receipts Tax Assessment / Billing Form Carmenlina F. Ethel Christine S.) Duration: 20 minutes STEP APPLICANT STEP 1 File letter-request with the Business Permits and Licensing Office (BPLO) SERVICE PROVID ER DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE 2 minutes Felman V. Emmanuel C. Joselito Alcaraz. Roderick Pablo. Jr. De Regla. Renato Dela Cruz. Santos.00 Order of Payment Form FEES FORM RECEIVING OF COMPLAINTS IN CONNECTION OF BUSINESS/MAYOR’S PERMIT Who may avail of the service?   Concerned Citizens Taxpayers What are the requirements?   Complaint Form Inspection Report on the part of Field Inspectors Duration: 20 minutes STEP APPLICANT STEP 1 Filling up of Complaint Form SERVICE PROVID ER DURATIO N OF ACTIVITY PERSON(S) IN-CHARGE 2 minutes Felman V. Bayani Yang and Cesar Estrella . Rene Ontimare. Pagtalunan Alan Bartolome Roderick Pablo Catherine Ann C.Payment of Fees STEP 2 City Treasurer’s Office Collection Clerk STEP 3 Updating/Encoding of the necessary information to amend/change 3 minutes Florante Enriquez Catherine Ann Torres STEP 4 Recording and Releasing of Amended Business Permit 15 minutes Noel Sanchez Php 100.. Torres STEP 2 Verification of Records 3 minutes STEP 3 Inspection of the Nature of Complaint 1 day STEP 4 Delivering of the Notice of Assessment 1 day Ryan T. Raul Gonzales. Alan Bartolome.
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