Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & PeterStimpson Notes Chapter 6: Motivating Workers More resources from: www.myBusinessStudies.com 1 Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter Stimpson Why People Work Most people work because they need to earn money to buy food and basic necessities for life. But some work Advantages of an Organisational Chart - Shows how everyone is linked together in the organisation. - Everyone can see their position in the organisation. They can identify who they are accountable to and who they have authority over. - Shows the relationship between different departments of the organisation. - Everyone is in a department and this gives a sense of belonging. Chain of Command and Span of Control A chain of command refers to how many layers there are between the lowest and highest layer of management. Span of Control refers to the number of people a manager has to manage. Advantages of a Short Chain of Command - Communication is quicker and more accurate. - Top managers are easier to reach. More resources from: www.myBusinessStudies.com 2 Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter Stimpson - Spans of control are wider, meaning each manager has more subordinates to manage. - There will be less direct control of each worker, making them feel more trusted, and giving them more job satisfaction. The Role of Management Managers have many things to attend to, and there are several things a manager has to juggle, such as: - Planning. Managers have to set aims and targets for the future, for them to work towards. These objectives will give the organisation a sense of purpose. - Organising. Managers must delegate work out to subordinates in the organisations. The manager must organize his people and resources carefully for maximum efficiency. - Coordinating. Different departments must coordinate with each other in order to have the same goal and must work together to achieve said goals in the shortest time possible. - Commanding. Managers have to make sure all workers and subordinates are keeping to deadlines and performing on target. - Controlling. Managers must measure and evaluate the work of all individuals to make sure they are on target. Because of the nature of this part, controlling is a duty that never really ends. It is the manager’s job to find out why targets are not being met and then go remedy the situation. More resources from: www.myBusinessStudies.com 3 Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter Stimpson Delegation (Advantages for the manager) - Managers cannot do every job themselves. - Managers are less likely to make mistakes if they are not trying to do everything at the same time. - Giving workers work allows the manager to evaluate the worker. (Advantages for the subordinate) - Work becomes more interesting and rewarding. - The employee feels more important and trusted. - Giving them different types of work trains them to handle any task, giving them further career opportunities. Leadership There are 3 main leadership styles currently in existence. They are: - Autocratic Leadership - Democratic Leadership - Laissez-faire Leadership Autocratic Leadership More resources from: www.myBusinessStudies.com 4 Source: Cambridge IGCSE Business Studies, 4th edition, Karen Borrington & Peter Stimpson This is where the manager expects to be in charge of the business and to have their orders followed. They keep themselves separate from the employees, and make virtually all the decisions and keep information to themselves, and tell employees only what they need to know. Laissez-faire Leadership French for “leave-to-do”, this leadership style makes the broad objectives of the business known to employees, but they are left to make their own decisions and do their own work. Democratic Leadership This will get employees involved in the decision-making process. Discussions will be had before a conclusion is made and a decision reached. More resources from: www.myBusinessStudies.com 5