Chapter 1 Business View of IT Applications“Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Ltd. All rights reserved. Learning Objectives and Learning Outcomes Learning Objectives Business View of IT Applications 1. Business functions in a company – (A Management Perspective) 2. Key purpose for using IT – (Transaction Automation, Office Productivity, Business Innovation and Decision support) IT Application in the Internet era – The Connected World Need for industry-specific applications Information Users and their Needs “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Ltd. All rights reserved. Learning Outcomes (a) To be able to identify the core business processes (b) To appreciate the need for industry-specific applications 3. 4. 5. All rights reserved. Ltd. .Session Plan Lecture time Q/A : 45 to 60 minutes : 15 minutes “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. All rights reserved. .Agenda • • • • • • • • A typical enterprise Core Business Functions Malcolm Baldrige Criteria for Performance Excellence Framework Types of IT applications Characteristics of Internet-ready IT applications Technology centric applications – from 1965 to 2000 and future Typical enterprise application architecture Few information users and their requirements “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Ltd. Ltd. . All rights reserved.A Typical Enterprise “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. . All rights reserved. Ltd.Core Business Functions Given below is the list of a few common core business functions: • • • • • • • • • • • Sales and Marketing Product/Service Delivery Quality Product Development Accounting Technology Human Resource Management Supplier Management Legal and Compliance Corporate Planning Procurement (Purchases) “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Training. Performance management. All rights reserved. Hire to Retire An end-to-end process adopted by the HR unit/function of enterprises. Asset Utilization Enhancement. It includes processes such as Recruitment. “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Compensation management. and Asset Retirement. Transfer.Core Business Functions Business functions design core business processes that are practiced within the function or cut across several business and support functions. . Asset Acquisition. and Retire. Hire. Promotion. Asset Depreciation. Few of the common core business processes are as follows: Resource Management: Acquire to Retire (Fixed Assets) This end-to-end scenario includes processes such as Asset Requisition. Ltd. Ltd.Core Business Functions Business Process Management: Process Idea to Offering Explanation This entails research concept. validate ramp-up. . concept commit. monitor improve. All rights reserved. improve end of life cycle The basic steps here are: detection of an issue identification of the problem development of solution return/replace closed loop feedback Issue to Resolution “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. design prototype. .Can we represent all businesses in some common model? The answer is YES! “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. All rights reserved. Ltd. Ltd.Malcolm Baldrige Performance Excellence Framework Organizational Profile: Environment. Analysis. Process Management 4. . Workforce Focus 1. Results 3. Measurement. All rights reserved. and Knowledge Management “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Strategic Planning 5. Customer and Market Focus 6. Relationships and Challenges 2. Leadership 7. Ltd. . All rights reserved.Do It Exercise Surf the net to read about the case study on Texas Nameplate Company (TNC) (Two time winner of the Malcolm Baldrige National Quality Award) “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. .Answer a Quick Question Why is “Measurement. Ltd. Analysis. All rights reserved. and Knowledge Management” so important for any enterprise? “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. speed. mileage. “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. All rights reserved. Ltd.Types of IT Applications • Department IT applications – Payroll processing applications • Online Transaction Processing Systems – Train/Air reservation application • Business Process/Model Innovation – Amazon book store – The ability to transfer money across the globe to any bank account from home is a new innovation • Decision Support Systems – Example: A system that supports a user’s decision of buying a vehicle by providing a range of options to choose from based on the users specified input of budget. etc. . Answer a Few Quick Questions • Cite a few examples of Department IT applications • Cite a few examples of OLTP applications • Cite a few examples of Business Process/Model Innovation • Cite a couple of examples of Decision Support Systems “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Ltd. . All rights reserved. All rights reserved. what are the chief characteristics of Internet-ready IT applications “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Ltd. .Answer a Quick Question According to your understanding. All rights reserved.. .Characteristics of Internet-ready IT Applications • • • • • • • • • • Support large number of users of different interests and abilities Provides display on multiple devices and formats Deployed on large secure servers through license management software Support single sign-on and support special authentication & authorization requirements Ability to run on any operating system Ability to use/connect to any RDBMS for data storage Could be implemented in multiple programming languages or combinations as well Leverages enterprise storage capabilities and back-up systems Supports extensive connectivity to different types of networks and Internet services And many more.. “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Ltd. All rights reserved. . Ltd.Technology Centric Applications – From 1965 to 2000 to Future “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. . business logic associated with the areas of business operation and a data store that holds master and transaction data of the applications.Typical Enterprise Application Architecture Almost all IT applications will invariably have application-specific user interface. • Multi-device access users who sometimes work in office. . certain level of classified information. • Administrative users who configure IT environment. All rights reserved. use different devices ranging from desk top system to hand held smartphone to connect to enterprise IT applications. • Knowledge workers/analytical users who discover new patterns in enterprise data to help businesses make innovative moves in the market place for competitive advantage. move in the field. Ltd. install updates/upgrades and back-up enterprise data and restore in the event of data corruption. “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. perform anti-theft checks. access to specific systems & even specific operations they are allowed to perform. anti-virus. manage users. access control.Few Information Users and their Requirements • Role-based users who have access to certain category of IT application. . All rights reserved.Summary please… Ask a few participants of the learning program to summarize the lecture. “Fundamentals of Business Analytics” RN Prasad and Seema Acharya Copyright 2011 Wiley India Pvt. Ltd.