Campus - JD for Technology Graduates(1).pdf

ITS Campus hireRole Description Costa Rica. the Philippines. Mexico.S.000 hours training worldwide. consulting. Completed 100 process management and improvement engagements with business partners. chat. and reporting Technology: Development. Governs suppliers in India. voice Operational Excellence: Six Sigma & BPM coaching. 2 . and the U. China and Argentina  Strong Operating Performance & Risk Management practices  Consistent high levels of business performance measures achieved  Achieved satisfactory Regulatory reviews  Financial performance goals consistently achieved and exceeded financial performance goals in 2012  Scored 4. the U. exceeding the target  Key Activities Across Businesses: Operations: Transaction processing. GDCE acts as a natural extension of the lines of businesses global operations. fulfillment. Fast Facts:  Operates in India. Mexico. infrastructure support/controls. credit support. training and tools.2 on the Voice of Partner survey. and testing Customer Support: eMail. Provided 65. front office. Philippines. Delivered over $28MM in project benefits in 2012. As part of GDCE.Business Overview Global Delivery Center of Expertise (GDCE) facilitates Bank of America’s enterprise global delivery model across all lines of business including Enterprise functions.S. analytics. Bank of America’s subsidiary BA Continuum employees deliver around-the-clock technology and processing support via a network of global delivery sites and strategic vendors. Triage Level 4  High Level Design  Performance Testing  Environments Support  Product Engineering  Production Support – Triage  Problem Management  Operating Systems Support  Infrastructure Support  Product Support Complexity Level 3  Build/Construction  Component Integration Testing  Low Level Design  Configuration Management  Maintenance -Break fix  Systems Integration Testing Level 2  Software packaging  Distribution & Monitoring  Help desk support Level 1 Infrastructure Capabilities Low Application Capabilities 3 .GDCE – IT Capabilities High Skill Levels  Architecture/Integration  Maintenance . Development Develops technical solutions (initiative or base) to support customer requirements Assist with technical design deliverables required to build the application or service. Conduct the feasibility study of the current system. 24/7 Production control to ensure applications are available and running at peak efficiency All work required to process batch production within application services Proactively monitor application availability. Conduct unit tests on individual components. exceptions. Document functional and operational impacts to associates and customers. rules. response time. and resolve incidents and issues. and regulations. Assist in completion and documentation of designs (functional and technical). Identify.Role Description Associates will be part of technology projects which may cover areas such as Application development/Business analysis/Architecture/Testing/Production support/Infrastructure operations etc.. faults and failures using a variety of proprietary as well as third party monitoring tools Provide usage trend analysis and status reports *Data as on 31st July’13* 4 . Prepare analysis schedule. Provide expert knowledge on assigned application(s). performance. Participate in peer technical reviews. Document the interaction of data. Develop expert knowledge on business processes. Develop system components and deliverable documents. Track issues / reporting Production Support Provide application support to the production environment Maintain detailed support processes and operations frameworks to make sure the application availability. Business Analysis Analyze business and functional requirements provided from the business. functionality and associate/customer processes. escalate. functions and business processes for selected functionality. fail-over/recoverability and operational testing. regression testing approach. Coordinate the migration of configuration changes across environments. In some systems will also monitor. hardware and software configuration.Role Description Testing Functional & Technical Verify that the application meets all functional business requirements. Fail-over and Recoverability Tests and Operational Tests Execute Test Scripts Infrastructure Operations Support the efforts of development teams through development and testing environment creation. measure and optimize individual and combined hardware and/or software components for optimal performance. Configure software for supporting specific developer applications. Design and Develop Technical Test Approach. and work plan. environment requirements. risks. Install and configure server applications. Confirm the architectural stability of the system with a focus on load testing. build and migration coordination and technical support. Track issues 5 . metrics. Develop test conditions and build test scripts based on functional design specifications and the test approach. Perform unit testing and component integration testing. data requirements. Handle escalated production support issues. Include the scope. Load Tests. Migrate code from component integration test to systems integration test. test cycles. Ensure that all component changes are tested against areas impacted and that solutions work from an integrate/operate perspective.