Description
SSD SUPPORT SOLUTIONSbizhub C203 - ALL ACTIVE SOLUTIONS September 2008 This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us. Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT. Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. bizhub C203 Solution ID Abnormal noise or odor TAUS0800579EN* Solution Usage 1 Description Loud clicking noise coming from the machine. Solution CAUSE: The toner supply tube has become pack and clogged. SOLUTION: Clean out the toner supply tube. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD Solution ID TAUS0801209EN* Solution Usage Description Noise from the ADU. Solution CAUSE: There is a possibility that the ADU door and second roller touch. This is caused by malformation of the door. SOLUTION: Replace the ADU door (p/n A02E810202). Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 2 bizhub C203 Solution ID Breakage, damage, malformed, removed part TAUS0800902EN* Solution Usage 1 Description DF-610/DF-611, jamming on 2nd side. Solution CAUSE:Damaged mylar on the 2nd transport guide plate. SOLUTION: Replace the damaged mylar (p\n 9J07 4703 01). SPECIAL NOTE : Solution contribution by Gregg Gallant and Ian Lynch, Production Print/SSD Solution ID TAUS0801519EN* Solution Usage Description JS-504/JS-505, lower tray lever breakage. Solution Please refer toBulletin Number 6481for details. To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 3 enter theMFP original static TCP/IP address under the TCP\IP settings and reboot theit again. Select the "Service" link located on the top of the page.EXE or Select Color Products =>. scan failure.com/products/acrobat/readstep2.adobe. The Fiery® controller (IC-409) is only supported with the bizhub C353 and C253. Solution CAUSE: Firmware bug with the bizhub C203/C253/C353/C353P. MSDS)" link located on the left. 3. Login in via www. ESS/BSE Copyright 2008.no or slow print. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato. d/ i TAUS0801356EN* Solution Usage 2 Description Cannot print to the MFP after the TCP/IP address has been entered and theMFP was rebooted. c. The following are the posted files names for each model: C203_A02E0Y0-F000-GEU-J8. September 2008 4 .com 2. 5. Search for the firmware by file name. 4.S. SOLUTION: In the Admin mode under the TCP\IP settings. Select the "SSD (DNA.EXE C353P_A02E0Y0-F000-GCX-J8. set theMFP to DHCP and reboot it. garbled data. SOLUTION:New Printer firmware (G24-08) is available that corrects this issue. SPECIAL NOTE : Solution contribution by Gary Scimeca. Please refer to attachedfilesfor additional information. Konica Minolta Business Solutions U. Adobe Reader® must be installed. 6. Production Print/SSD Solution ID TAUS0802190EN* Solution Usage 0 Description Text characters do not print sharp and clear. Once the DHCP field is populated. also thin font text prints thicker than normal.bizhub C203 Solution ID Controller . Select the "Download MSDS.html . This will allow theMFP to browse the network. Special firmware. Drivers. b. Inc. To view a PDF. (C203 or C253 or C353 or C353P)=>. Testing has confirmed that the issue occurs when printing from both the Fiery® controller (IC-409) and from the standard controller. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.EXE C253_A02E0Y0-F000-GDU-J8. Notes : a.mykonicaminolta.EXE C353_A02E0Y0-F000-GCU-J8.A.The new printer firmwareis available for download via the Konica Minolta Download Selector: 1. Firmware and more" link located on the left. lockup. Drivers.. Select the "Continue on to the SSD Home Page" link located in the middle of the page. Solution CAUSE: Incorrect configuration. com/products/acrobat/readstep2. The problem appears on copies and internal test prints. To view a PDF. This causes toner on the paper to become smudged in the direction of paper transport. streaks. Due to this. Adobe Reader® must be installed. Please refer to the attached Parts Modification Notices for more detail.adobe. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Copyright 2008.MFP part numbers are as follows: bizhub C353: A02E H341 06 bizhub C203/C253: A02E H342 05 SPECIAL NOTE : Solution contribution by John Knowles. static electricity is generated at the Guide section of the Fusing Unit..bizhub C203 Solution ID Dirty image . SOLUTION: To prevent this.Spots.html . the Guide in the Fusing Unit has been changed to one having a conductive coating. Inc. the item code for the Fusing Unit has also been changed. smudged or background TAUS0801576EN* Solution Usage 2 Description Dashes are printed across pages. Solution ID TAUS0801533EN* Solution Usage Description Marks on copies. from the lead edge to the trail edge. Solution CAUSE: Due to lack of discharge after the 2nd transfer (insufficient grounding). SOLUTION: Replace the MFP board. Solution CAUSE: Failed MFP board.S. September 2008 5 . KMBS/San Diego.A. Konica Minolta Business Solutions U. banding. the output prints on multiple smaller pages.A. September 2008 6 .bizhub C203 Solution ID Image failure other than density/color .S. SOLUTION: When selecting banner printing.Page will print on size that is designated for page size and paper size should match. poor t f TAUS0802163EN* Solution Usage Description When printing banners. Konica Minolta Business Solutions U.magnification. blur. Solution CAUSE: Incorrect settings. Inc. SPECIAL NOTE : Solution contribution by Marge McLea.. select "Change Overlap" and click on radio button "Print on one sheet". Production Customer Support/SSD Copyright 2008. Solution CAUSE: First and second transfer is too low. dark. Blue will have a marble effect and banding is most likely in brown or green but may appear in other colors. Note : In this mode. SPECIAL NOTE : Solution contribution by Bill Hall. uneven or wrong color TAUS0800624EN* Solution Usage 2 Description Cyan is dropping out when making copies or prints. SOLUTION: To disable Color Management. DSM . Select Image Processing Adjustment.. In the Style drop-down list. SPECIAL NOTE : Solution contribution byJohn Sobala. Konica Minolta Business Solutions U.bizhub C203 Solution ID Image too light.A. Solution CAUSE: The print head assemblyhas failed. Output from other applications is normal. When the colors in a file or in the workspace color palette are not displaying as bright. To increase the transfer voltage perform the following: 1. vibrant colors this can be caused by the Color Management being enabled in CorelDRAW®. Repeat as needed. Color Management. Enter service mode. Production Print/SSD Solution ID TAUS0800826EN* Solution Usage 2 Description Poor blue reproduction or intermittent banding front to rear. SOLUTION: Replace the print head assembly (p/n A02ER70200 for the bizhub C203/C253 and p/n A02ER70100 for the bizhub C353). Click on Tools. Perform the same for 2nd transfer if needed. September 2008 7 . 4.perform the following: 1. 2. 2. Inc. 5.North Region Solution ID TAUS0801346EN* Solution Usage 0 Description Corel® documents print light.S. SOLUTION: Increase the first and second transfer slowly until the problem is resolved. Increase for each color under 1st transfer by 1 then test. 3. select "Color Management Off" and click OK. colors may not print as they are displayed on screen. SPECIAL NOTE : Solution contribution by Mark D'Attilio. The default setting in CorelDRAW® is Color Management enabled. Workgroup/SSD Copyright 2008. Solution CAUSE: Setting in Corel®. Select Transfer Output Fine Adjustment. 3.html . SMB. Access the Selector from the KMBS public site (http://www. Firmware and more'. and GROUP.adobe. perform the following: 1. Inc. Print if TX fails (forwards to E-mail and prints if the transmission to E-mail fails).html 4. Click on END. Enter the Service mode. For EFI legacy products that will not receive a Vista™-specific driver. these drivers will work on the 32-bit version of Windows Vista™ with minor issues.bizhub C203 Solution ID Miscellaneous TAUS0656768EN* Solution Usage 47 Description What Konica Minolta printer drivers will come bundled with Microsoft® Windows Vista™ and what is the release schedule for Vista™-compatible drivers? Solution Please refer to the Windows Vista™ Hardware Compatibility List for Printers &. Production Print/SSD Solution ID TAUS0800104EN* Description VoIP TX/RXsolutions. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. The Windows Vista™ Compatibility Legend can be viewed at: http://kmbs. SPECIAL NOTE : Solution contribution by Ed Bellone. Select the ADMINISTRATOR button and enter the password (12345678). EMAIL. 4. Print (prints out a copy). SPECIAL NOTE : Solution contribution by Bill Ehmke.kmbs. The latest print drivers are available via the Konica Minolta Download Selector. 3. refer to the following statement: "The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista™. 6. 4. September 2008 8 . Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Scanners. Drivers. 5. 2. Adobe Reader® must be installed. SPECIAL NOTE : Solution contribution by Mark D'Attilio. followed by selecting it from the Address Book." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly.us) Support &. However.A. Select OK and then close all the way out until back to the basic screen on the operation panel. Konica Minolta Business Solutions U. If a previous driver was Microsoft® Windows XP WHQL certified.S. Select Forward &. Notes : 1.com/products/acrobat/readstep2. 3. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft® Windows Vista™. Production Print/SSD Solution ID TAUS0646730EN* Solution Usage 16 Solution Usage 10 Description How to change the Administrator password? Solution To change the Administrator password. 7. Solution To use the Fax Forward TX setting. Select # 5 Forward TX Setting. 5. Select the one of the following. Microsoft® also honors the digital signature (CAT file) on Windows Vista™.konicaminolta. Select Administrator Password. Solution Copyright 2008. Production Print/SSD Solution ID TAUS0651653EN* Solution Usage 17 Description How to use the Fax Forward TX setting. 2. Press STOP-0-CLEAR to enter the Enhanced security mode.konicaminolta..us/content/support/vistasupport. FTP. ESS/SSD and Jim Behrends. Enter NEW Administrator password. Select # 5 Function Setting. Forward &. Press the UTILITY button. To view the PDF. Select #8 Fax Setting. 2. perform the following: 1. Due to the general incompatibility of fax and VoIP. Function Parameter ==>. b. SoftSwitch 21 Bit5=1 00100000 (HEX 20 = over 4. Performing these suggested settings may solve the problem. Communication ==>. Copyright 2008. Before performing the above mentioned settings it is recommended to upgrade the firmware to the latest version and to check if the FK-502 will have the latest available version. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Inc. FAX Settings ==>. Communication ==>.S.certain settings may not work. System 2 ==>.5 sec) (T4 Waiting time between start Identification) Notes: a. Drivers. (T1 Timer for Called) From Service Mode ==>. Function Parameter ==>. Workaround : If the aforementioned settingsdo not showan acceptable result. SPECIAL NOTE : Solution contribution by KM Europe (BEU) and Cesar Jimenez. Production Print/SSD. Konica Minolta Business Solutions U.offer as alternative: Unimessage Pro Fax Server Solution where Scan to E-mail with auto prefix-suffix setting is used (depending on the machine Series . but may work in some instances. butis caused by: the general design of VoIP using TCP/IP Packets VoIP PBX systems the general specification of VoIP and it's * Codecs * Coding an decoding timings * Fax fixed timings * LAN Packet losses * Quality of Services * ITU/RFC Specification implementation * Bugs * Interpretation of technical terms within the specifications of the ITU-T and RFC documents.Follow the operation made step-by-step: From Service Mode ==>. Solution ID TAUS0703092EN* Solution Usage 6 Description eCopy™ compatible machine models. VoIP is still not supported offically by Konica Minolta.Expect more communication problems than on anISDN or analog line (approximately 15% more).prefix-suffix will be added automatically or can be selected manually). FAX Settings ==>. Firmware and more'. September 2008 9 . FAX Settings ==>.A.bizhub C203 Miscellaneous More and more customers changing their PBX systems from analog or ISDN to VoIP-based PBX systems.29 EP Tone" Protocol and set "OFF" all other faster protocolls. From Service Mode ==>. FAX Settings ==>. The problem is not caused by the Fax Unit.. but Konica MInolta will not provide any support if there arephone/fax issues. Others we have set "OFF" the "ECM Function" From Service Mode ==>. The latest version firmware or system software is available via the Konica Minolta Download Selector. Note : A digital-to-analog converter can be usedand will work. Address "0e0012 = 01111000 (Hex 78 = 120 sec) (T1 Timer for Calling) From Service Mode ==>. Address "0e0013 = 01111000 (Hex 78 = 120 sec). firmware and TWAIN drivers list. Protocolset "ON" the "V. RightFax Server with "Setup Utility for RightFax" using OpenAPI. Software Switch ==>. 1. Power ON the MFP. Software Switch Setting (required for bizhub product only) * Switch Numbe 10 * Hex Assignment: 02 4.. Note : To viewa PDF. 3.A. Solution ID TAUS0702567EN* Solution Usage Copyright 2008. Production Print/SSD and Bill Hall. Please refer to attached documentation for details. 7165/7155/Di650/Di551 Please refer to attached documentation fordetails.S. Solution For NVRAM replacement. Workgroup/SSD Solution ID TAUS0801227EN* Solution Usage 5 Description NVRAM replacement. To viewthe PDF. HDD System2 =>. bizhub 500/420/360 Please refer to attached documentation fordetails. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. 7272/7255/Di7210/Di5510 Please refer to attached documentation fordetails. Adobe Reader® must be installed. Drivers.adobe. Inc. swapping a NVRAM between different MFPs is not allowed. NVRAM is initialized according to the model/firmware version of the MFP in which the NVRAM is installed. 4 September 2008 10 . The latest printer drivers are available via the Konica Minolta Download Selector. 7145/Di451 Please refer to attached documentation fordetails.Power OFF/ON the MFP. The latest version firmware is available via the Konica Minolta Download Selector. Notes : 1. SPECIAL NOTE : Solution contribution by Cesar Jimenez.com/products/acrobat/readstep2. Note : When installing new NVRAM and turning on MFP first time. As a general rule. Drivers. NEVER replace a NVRAM from a different model or from any model with a different firmware version. 2.bizhub C203 Miscellaneous Solution Please refer to attached documentation.html . System1 =>. 5. Option Board Status System2 =>. bizhub 750/600 Please refer to attached documentation fordetails.Do the setup procedure instructed in the Installation Manual.konicaminolta. please follow these instructions: CAUTION : Once a NVRAM is installed in an MFP and the MFP is powered up. Konica Minolta Business Solutions U. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Install new NVRAM in the MFP. Firmware and more'. Do not power OFF the MFP while the hourglass screen is indicated. Adobe Reader® must be installed.us ) Support &. Access the Selector from the the KMBS public site ( http://www. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.kmbs.html . Marketing Area System2 =>. a hourglass screen is displayed for about 90 seconds. bizhub C650/C550/C451/C353/C253/C203 To replace a NVRAM. Image Controller Setting System2 =>. Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SPECIAL NOTE : Solution contribution by KMBT (Japan). Firmware and more'. the NVRAM is no longer useful for any other MFP. While initializing.adobe.com/products/acrobat/readstep2.Make following setting correctly in Service Mode. 2. Production Print/SSD Solution ID TAUS0645779EN* Description How to capture a file on the color MFPs when printing using the Emperon controller. Konica Minolta Business Solutions U.bizhub C203 Miscellaneous Description Instead of 128MB CF cards to update thefirmware. FTP setting. perform the following: 1. Use the get command to retrieve the files (i. 11. 12. 0.5 drivers. Solution Please perform the step-by-step procedures mentioned on the attached PDF. 8. SPECIAL NOTE : Solution contribution by Bill Hall. enter Command prompt and run FTP client. Administrator Settings =>. 3. 2. Network Setting =>. In the meantime the 10. This will transfer the file tolocal c drive. Type set to I . Type exit to quit the command prompt.4 drivers may be used for basic printing but functionality issues may occur with advanced features. Issue OPEN ipaddress command and login as the following user capture sysadm 6. Production Print/SSD Solution ID TAUS0702913EN* Solution Usage 3 Solution Usage 2 Description How to set up LDAP. Copyright 2008. Production Print/SSD Solution ID TAUS0647606EN* Solution Usage 3 Description How to extend the life of the image units past end of life. Please see the attached Bulletin Number 5705. September 2008 11 . 5. Clear). Type lcd \ command to set the local directory to root of C drive. Production Print/SSD Solution ID TAUS0800642EN* Solution Usage 4 Description Release of Macintosh® 10.The response should be 200 .adobe. Solution The following must be set up in order to capture the files: 1. Adobe Reader® must be installed.com/products/acrobat/readstep2.. In Tech Rep Mode. Note : Be aware that copy quality can become poor.cpt). then End. select System2 and select Data Capture. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 4. Workgroup/SSD. Type binary to change the transfer mode to binary.S.5 drivers are not yet available for the Emperon controllers. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Print Data Capture must be set to Allow =>. Send print jobs. Solution Macintosh® 10. Adobe Reader® must be installed. SPECIAL NOTE : Solution contribution by Jim Behrends. get c741n.com/products/acrobat/readstep2.A. Press the utility button and select Administrator Settings. Inc. 10.adobe. 7.Ian Lynch and Cesar Jimenez. Note : To view a PDF.e. To viewthe PDF. After complete enter the bye command. 9. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Use the ls command to list the files. Select ON. Press IU Life Stop Setting and select Not Stop. Enter Security Mode (Stop.. Enter the Service Mode. 3. can1GB or 512MB CF cards be used to program the MFP? Solution Only the 128MB CF card (p/n 7660-4036-01) is compatible.html SPECIAL NOTE : Solution contribution by Cesar Jimenez. FTP Server must be set to ON. Select Security setting =>.html . Security Detail =>. When finished. 2. Solution To allow the machine to continue to operate after an image unit has reached end of life. Press Stop-0-0-Stop-0-1. ESS/SSD Copyright 2008. Touch [Cable EQL] on the touchscreen. 10.select administrator settings =>. Touch [Exit] on the touchscreen. 5. September 2008 12 . Select the desired halftone color. 8. Select Single. 8.. Press the Utility/Counter key. SPECIAL NOTE : Solution contribution by Mahen Shukla and Craig Blyther. Restrict. Press the START button to output the pattern.The above list was verified withFAT32 USB memory sticks. Enter Tech Rep mode. Touch [Details] on the touchscreen. The setting can be programmed to 0. Gradation. Select Halftone Pattern. Touch [END] on the touchscreen. 2. 7. Production Print/SSD Solution ID TAUS0703411EN* Description FK-502. or 12[dB]. 9. Production Print/SSD Solution ID TAUS0703224EN* Solution Usage 2 Solution Usage 2 Solution Usage 2 Description How to print halftone test patterns. Select Test Mode. Under the heading of TX touch [-] or [+] to change the EQL TX value. 6. or 12[dB]. 8. 3. 4. 7. remove this feature from the USB before trying to scan because this feature disables the scanning of files stored on the USB stick. Press C and enter the desired halftone density -1 (lightest)through 255 (darkest). 4.S. SPECIAL NOTE : Solution contribution by Gregg Gallant. Production Print/SSD Solution ID TAUS0800210EN* Description WhichUSB drives are approved for scan to USB? Solution Following are the USB drives tested and approved for the scan to USB function: Result Maker Model PassedBUFFALO RUF-C64M/U2(64MB) Passed RUF2-E128-B(128MB) Passed RUF2-S1G+C4-BK(1GB) Passed ELECOM MF-UU2512WH(512MB) Failed MF-AU201GGT(1GB) Passed GREEN HOUSE GH-UFD2GTB(2GB) Passed I-O DATA TB-M2/1GG(1GB) Failed TB-B2G(2GB) Passed TG256-NRX044(256MB) Passed SanDisk SDCZ6-1024-J65(1GB) Passed SONY USM512JX(512MB) Passed USM1GJ(1GB)Passed Note : Only USBsticksformattedwith FAT32 are supported as product specification. Hyper. perform the following: 1. Solution To adjust the cable EQL for TX and RX. Touch [Modem/NCU] on the touchscreen.bizhub C203 Miscellaneous To delete the jobs on the HDD. Security Detail =>. perform the following procedure: 1. CAUTION : If the USB drive has the U3 security option. 4. The setting can be programmed to 0. 6. The function will remove the files from the printer. 2. SPECIAL NOTE : Solution contribution by Jim Behrends and Ted Young. Touch [FAX] on the touchscreen.A. Solution To print halftone test patterns. SPECIAL NOTE : Solution contribution by Jim Behrends. 5. Inc. 3. 4. Konica Minolta Business Solutions U. Under the heading of RX touch [-] or [+] to change the EQL RX value. how to adjust the cable EQL for TX and RX. September 2008 13 . Secure print. SPECIAL NOTE : Solution contribution by Greg Lantowski. Note : To viewthe PDF. The attacheddocuments were sent to all the BSCs. and User authentication from Unix/Linux environments at this time.What "flavor" and version of Unix/Linux operating system." 3.adobe. Please be aware that the bizhub C203/C253/C353/C451/C550/C650 support one-way communication.A.. Adobe Reader® must be installed. Click on "Products. It can also be found on the MyKonicaMinolta. Production Print/SSD Copyright 2008. Adobe Reader® must be installed. Click on "Supported Models Library.com/products/acrobat/readstep2. Click on the link for "Support Materials" and scroll to the link for the Media Guide Office Workgroup Products. 1. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Solution Initial setup documents for vCare support are attached. 2. Select "Office Systems" in the pull down menu for Category and select the appropriate product. Secure print. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato. Workgroup/SSD Solution ID TAUS0801116EN* Solution Usage 2 Solution Usage 2 Solution Usage 2 Description Does the machine support the PC fax function from a Macintosh® environment? Solution The PC fax function is PCL-based and Macintosh® does not support it. Please attachticket to this solution and provide the following information. Now many products placed or being considered for placement. Notes : 1.S.html . ESS/SSD Solution ID TAUS0801324EN* Description Supporting bizhub vCare. Product model number(s). Log into the MyKonicaMinolta. Inc. Production Print/SSD Solution ID TAUS0800508EN* Description Where to find paper recommendations for specific models. and User authentication from Unix/Linux environments. 5.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio.com web site. SPECIAL NOTE : Solution contribution by Bill Hall.com web site by following the procedure below: 1. Workgroup/SSD Solution ID TAUS0801272EN* Description Support for Account track. It does not apply to dealers. Konica Minolta Business Solutions U.com/products/acrobat/readstep2. Solution Please refer to the attachedMedia Guide for the products listed. 2.bizhub C203 Solution ID Miscellaneous TAUS0800338EN* Solution Usage 2 Solution Usage 2 Description What port and protocol is used for the driver auto configuration feature? Solution The port number used for the driver auto configuration option is Port 161 and the protocol is SNMP. This information is for the BSCs only. To view a PDF. The availability of these options for Unix/Linux environments is being considered for future development. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www." 4. 3. 2. Solution Konica Minolta does not support Account track.adobe. SPECIAL NOTE : Solution contribution by David Silverstein. Inquiry by Broadcast. b. TCP/IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP/IP address from Domain name of Internet. higher-level protocol. Once the paper is received the Ticket is escalated toESS. 2. 6. 3.12 or higher protocol. Network beyond router. Production Print/SSD Solution ID TAUS0650393EN* Solution Usage 1 Description Is scan to PC (SMB) supported in a Novell® environment? Solution Scan to PC (SMB) in a Novell® environment is not supported as the necessary protocol is not installed on a Novell® Server or client. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. TCP/IP address can be obtained from NetBIOS name by following procedures: (H Node case) . -Inquiry to WINS server. Note :If a long delay is selected. SPECIAL NOTE : Solution contribution by Cesar Jimenez. 7145/7222/7228/7235 only support Inquiries by Broadcast. since these models support only LANMAN 2. NetBIOS Name Binding. 7145/7222/7228/7235 cannot connect to the server that requires NTLM 0.: SAMBA® on UNIX/LINUX. SMB other than TCP/IP (NetBEUI/IPX are not supported). On Microsoft® Windows OS.Cache in Local PC. Select System Auto Reset. this cannot be connected to a server beyond a router that cannot be reached by Broadcast. there are various version protocols for authentication. September 2008 14 . CIFS mounting of non-Windows OS (e. Direct Hosting SMB (mounted SMB on Microsoft® Windows 2000 or later). . .S. Inc. 4.bizhub C203 Solution ID Miscellaneous TAUS0801501EN* Solution Usage 2 Solution Usage 2 Description The Account Track screen resets and shortly after a copy job and the user is prompted to enter the password again. . On Microsoft® Windows network. 4. SMB (TCP/IP) shared folder of Microsoft® Windows. Therefore. Select System Settings. Sharing that needs authentication with Microsoft® Windows 2003 Domain. users can re-activate account track manually by pressing the Access key.Confirmation of host file in local PC. . 5. Select Reset Settings. 5. Non-accessible servers since they require NTLM 0. CIFS sharing on Novell® Netware®) Restrictions of mounting : 1. of host file in Domain). Solution 1.Inquiry to DNS. b.0. On Microsoft® Windows Network.Imhost in Local PC (NetBIOS ver. Connection to file sharing server in broadcast domain. Non-supported environment : 1. Press the Clear key and enter the desired time delay before the screen is reset. 2.. 2. Copyright 2008.g. a. Exit the Admin mode. 2. Enter the Admin mode. User Level sharing of Microsoft® Windows 98. For initial test the dealer/branch must supply 1000 sheets of the media paper. SPECIAL NOTE : Solution contribution by Bill Hall. Workgroup/SSD Solution ID TAUS0801706EN* Description Paper Test requirements. There is a charge involved to cover labor and supplies. 3. If the initial test does not have any issues then a second test can be done.12. The dealer/branch will be notified byESS before the test to communicate the charges. Solution Change the reset timing by performing the following: 1.A. Konica Minolta Business Solutions U. a. 6. The following information are the specifications (as of 9/08/04) for PC (SMB) scanning: Supported environment : 1. Restrictions of SMB Protocol : 1. SPECIAL NOTE : Solution contribution by Mark D'Attilio. setting on the fax screen. With the old FTP site. that the file being downloaded is the correct one.A.: SAMBA® on UNIX/LINUX. Below the top section. Enter the overseas international number in the DIRECT input starting with 011. there is an alternative search by Product group and Product. 3. 3. Copyright 2008. Below the text entry box. Solution To set the fax for international TX.When TROUBLE RESET appears on the touchscreen press STOP. MSDS) in the left frame. Restrictions of identification :It has been confirmed that mounting CIFS of non-Windows (e.bizhub C203 Miscellaneous c. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Press OVERSEAS. there is the first of three search options. such as driver.If prompted for a password enter 92729272 andtouch END.S. September 2008 15 . Press the fax button on the control panel. d. 5. Solution Service Mode can be accessed through the Trouble Reset screen using the below procedure: 1. Production Print/SSD Solution ID TAUS0657724EN* Solution Usage 1 Description How to access the Konica Minolta FTP site. Microsoft® Windows 98 User Level Sharing.. Inc. a text entry box that can be used to quickly find all downloads for a given product. select the Service tab then click on SSD (DNA. Konica Minolta Business Solutions U.com. Example: 9 + 011 + country code + city code + number. perform the following: 1. Microsoft® Windows 2003 Domain. and ensuring.g. Press COMM. Note : Make sure to use any prefix number (9) before the 011 in order to get an outside line. Continue to your Home Page by clicking on ‘Continue on to the SSD Home Page’ and select 'Download MSDS. many files were misplaced or nearly impossible to find with the hierarchical structure that a files system imposes. Access the Selector from MyKonicaMinolta. 4. perform the following: 1. OK to back out to the fax screen. Touch [Color] on the touchscreen. The latest version of firmware. 2. through details such as release notes. 0. For instance. Solution To default the color mode to B/W on the touchscreen. SPECIAL NOTE : Solution contribution by Bill Hall. The download search tool offers several methods of searching for files. TurnON the main power switch while holding the UTILITY/COUNTER key. CIFS sharing on Novell® Netware®) cannot be connected. Workgroup/SSD andIan Lynch. STOP. Workgroup/SSD Solution ID TAUS0701062EN* Solution Usage 1 Description How to access Service Mode when unable to use the normal procedure. Optionally. 6. These lists can be filtered by file type. Production Print/SSD Solution ID TAUS0702192EN* Solution Usage 1 Description How to default the color mode to B/W on the touchscreen. Production Print/SSD Solution ID TAUS0651795EN* Solution Usage 1 Description How to set the fax for international TX faxing. SPECIAL NOTE : Solution contribution by Ken Walker. 2. 0. 0. The top section of the page provides quick access to recently released files and the most popular downloads. Solution The Konica Minolta FTP site is no longer accessible. Drivers. Press LINE setting. system code. area code and then the telephone number. 1. firmware. enter ‘C500’ and the search results page will find all downloads for the bizhub PRO C500. Firmware and more'. system software or print drivers is available via the Konica Minolta Download Selector. Drivers. which provides search results for more complicated search scenarios. The major goal behind this Download Selector is to provide an easier method of finding files fast. the search results can be further narrowed by selecting a file type or operating system. etc. A third searching option is provided on the Advanced search page. Remember that this file is extracted from theGZ file and not renamed. select the Connect Proxy server button and select the ON button. 15. Tests show that firmware is still downloading even though programming of the firmware has begun. 10. 17. Select the Forwarding Access Setting button. Touch [OK] on the touchscreen. ESS/SSD Solution ID TAUS0703682EN* Solution Usage 1 Description eCopy™ ShareScan OP step-by-step installation instructions. check that the port number is set to 21. Touch [3 Copier Settings] on the touchscreen. Enter the address of the host server: If using an HTTP server type h ttp://ip _address/directory If using a FTP server type ftp://ip_address/directory 13.. 7. FTP or HTTP.The MFP will reboot. 10. If a proxy is required to access the server. connection timeout is set to 1 minute and PASV mode is set to OFF. Solution The Internet ISW function requires that the firmwareTAR file be extracted from theGZ file. IPv6 or FQDN (Fully Qualified Domain Name). ftp_server_1. Enter the password for the user. September 2008 16 . 4. This will not be the host server holding the firmware. 2.S. the following messages should be displayed: Now connecting to the firmware server Now getting information from the firmware server Now downloading program data from the firmware server IMPORTANT :The server hosting the firmware needs to be available even after the firmware starts and finishes.Select the address space size IPv4. Check the firmware versions. Touch [Close] on the touchscreen. When complete. 7. 5. and select the ON button =>. SPECIAL NOTE : Solution contribution by Ian Lynch. Touch [Current Settings] on the touchscreen. Konica Minolta Business Solutions U. Select the desired button protocol button. When complete. 8. 18. Press the END button..Determine if updating via FTP or HTTP. 6. Press the OK button to continue. Copyright 2008. message is indicated. 11. press the connection settings buttons. 11. Press the Utility/Counter key. Go to Tech Rep mode. 3. This can be done using WinZip® or WinRAR®.bizhub C203 Miscellaneous 2. Touch [OK] to use the device. Touch [OK] on the touchscreen. 4.Enter the User ID that the MFP will use to access the server. 16. Inc. 6. Select the appropriate settings button. This should end with a TAR extension. 14. There isone availablevia the Download Selectorunder Black and White Products =>. Solution Please refer to attached install documentation for the step-by-step procedure and theeCopy™ compatible machine models.0. Touch [Black] on the touchscreen. Use an FTP server utility to host the firmware. Press the END button. it will start automatically. 5. 12. 20. Select the Internet ISW button. 3. 8.Start rebooting. Utilities =>. To perform the update: 1.A. After the hourglass a message will be displayed: The version upgrade through the network download is complete. 21. Touch [OK] on the touchscreen. Enter the filenameof the firmware. Touch [2 User Settings] on the touchscreen. Then press the Proxy Server button and enter the TCP/IP address and the port number of the proxy server. recycle the MFP.exe. The instructions are the same from here on in. Production Print/SSD Solution ID TAUS0703516EN* Solution Usage 1 Description How to update firmware using Internet ISW. Set to ON =>. Select the Download button and then press the ISW Start button. 19. Press the END button. SPECIAL NOTE : Solution contribution by Paul Santangelo.Select the Internet ISW Set button =>. 12. The normal firmware update screen will be displayed andyou can press start or wait 30 seconds. 9. 9. Touch [Default Copier Settings] on the touchscreen. Touch [Close] on the touchscreen. firmware and TWAIN drivers list. After the hourglass.. A. Production Print/SSD Solution ID TAUS0800434EN* Description What is the proper size for the CF card used to upgrade the MFP? Solution According to the Service Manual the card specification is 128MB or above.adobe. 2. Solution CAUSE: Incorrect procedure. Solution Toadjust or disable the beep sound perform the following adjustment: 1.html . In the Field Service Manual for theMFP there are three compatible CF cards that can be ordered from Konica Minolta. 4.. Press the Accessibility key. Workgroup/SSD Solution ID TAUS0800820EN* Solution Usage 1 Description How to set up Scan-to-USB. Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. In the Parts Manual a recommended CF card is provided in the Wiring Accessories and Jigs section. SPECIAL NOTE : Solution contribution by Cesar Jimenez. Press Operation Confirm Sound. The part numbers are A02E R905 00. Select NO. SPECIAL NOTE : Solution contribution by Mark D'Attilio. SPECIAL NOTE : Solution contribution by Mark Kemp. then adding the device back through List Manager=>. When any device model is not displayed correctly through Net Care and the latest device plug-ins have been installed. ESS/SSD Solution ID TAUS0800380EN* Solution Usage 1 Solution Usage 1 Description How to adjust the beep sound volume. Add Device. Press the down arrow one time. 2. Solution MFPSettings : 1. pleaseutilize this method. Press System Settings. Solution Presently the NVRAM recovery procedure does not pertain to these models. Remove Device. High Medium or Low and press OK. Press Administrator Setting. SPECIAL NOTE : Solution contribution by Ken Walker. Note : Once the NVRAM is installed in the MFP and the MFP is started. CAUTION : Never replace the NVRAM from different models and differentfirmware versions. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. SOLUTION: After removing the bizhub C253/C353 from Net Care through List Manager =>. Production Print/SSD Solution ID TAUS0703749EN* Solution Usage 1 Description How to perform the NVRAM recovery procedure. A02E R906 00 and A02E R907 00. the NVRAM is no longer useful for other MFPs. Copyright 2008.S. PageScope Web Connection for these MFPs cannot be acccessed though Net Care when selecting the Device Server tab and the Counter Reader Function cannot be accessed. September 2008 17 .com/products/acrobat/readstep2. Select External Memory Function Settings. Workgroup/SSD Solution ID TAUS0703758EN* Solution Usage 1 Description "No items for this screen are supported" message is indicated on many of the tabs when accessing the device through Net Care. 3. 3.When installing a new NVRAM and powering on the MFP for the first time. the devicetabs for the bizhub C253/C353 willbe displayed properlyand the Enable the Counter Reader function for the device can be configured through Net Care. Konica Minolta Business Solutions U.bizhub C203 Miscellaneous To view a PDF. the NVRAM is initialized according to the model/firmware version of the MFP where the NVRAM is installed. scanning to a USB flash drive. Inc. Inc. 8. Solution 1. whydoes the document outputhave no center fold or staple? Solution Copyright 2008. 3. Press User Box. SOLUTION: Quick Fix 1. Press Close 4 times.S. Select Save Document . try sending an E-mail fromthe Drafts folder. Konica Minolta Business Solutions U. 9. In Microsoft® Outlook.. Selectthe account. Click "Finish". 5. Note : This procedure should be done by theonsite Network Administrator. Cannot view XML input using XSL style sheet.a Send/Receive will need to be forced beforethe outgoing mail can be sent. Press Start. 4. Solution CAUSE: The mail servers are set to POP before SMTP as a security measure to prevent SPAM. then click "Change". Select "My outgoing server (SMTP) requires authentication". Production Print/SSD Solution ID TAUS0800939EN* Solution Usage 1 Description The XML page cannot be displayed. Ifsettingan E-mail client (like Microsoft® Outlook) to checkmail regularly. 3. Click "More Settings". Click the tab labeled "Outgoing Server". 6. 8. SPECIAL NOTE : Solution contribution by Cesar Jimenez. or try again later" message. 6. go to "Tools" then "Email Accounts". SPECIAL NOTE : Solution contribution by Cesar Jimenez. 2. Press OK. Tryaccessing theMFP froma laptop first. Perform a Data Clear on the MFP. Click "OK". Inserting USB memory device : 1. 6. 7. making sure that the default setting like PSWCis ON. 7. Save Document.ON. Production Print/SSD Solution ID TAUS0800943EN* Solution Usage 1 Description SMTP error 554. 3. then select "Log on to incoming mail server before sending mail" at the bottom. September 2008 18 . Move anything inthe Outbox tothe Drafts folder. 2.an "Error 554: Relay Access Denied" error may be received. IfE-mail is not checked within 30 minutes."Please correct the error and then click the Refresh button. click Send/Receive. 2. Click "Next". 7. 4. External Memory. 9. 5. Note : Using IE7maypresent difficulties. 2. After a successful Send/Receive. The mail server collectsthe TCP/IP address during authenticationwith the POP server. System User Box. HTTP and PageScope Web Connection (PSWC)have to be ON all the time in order to have web access.A.bizhub C203 Miscellaneous 4. With nothing inOutbox. 5. Press OK. Production Print/SSD Solution ID TAUS0801327EN* Solution Usage 1 Description When choosing to make a legal booklet with the FS-609 installed. Reboot the MFP. Long Term Fix (in Microsoft® Outlook) 1. SelectFile Type. SelectScan Settings. Click "View or change existing E-mail account". Press OK. This means thatincoming mail MUST be checkedbeforemail is allowed to be sent. Use Microsoft® Windows Internet Explorer 6 or Firefox. then click "Next". 3.outgoing mail may sit inthe Outbox until the incoming mail is checked again. Ifonly checking mail wheninitially openingthe E-mail client. SPECIAL NOTE : Solution contribution by Cesar Jimenez. and then permits SMTP relaying from that TCP/IP address for a short period of time. Under Switch Number enter 21. 5. ESS/SSD Solution ID TAUS0801586EN* Description DF-611. Under Bit Assignment change Bit 0 to1.S.34 signal (High speed fax communication).bizhub C203 Miscellaneous In order for a legal booklet to be output with the center fold and staple when the FS-609 is installed. bit 0 must be changed to1. Workgroup/SSD Solution ID TAUS0801546EN* Solution Usage 1 Solution Usage 1 Solution Usage 1 Description FK-502.05 onwards. Switch 21. Konica Minolta Business Solutions U. Production Print/SSD Solution ID TAUS0801734EN* Description FK-502. SOLUTION: New time settings have been implemented from phase 3. 3. September 2008 19 . Enter Service Mode.To view jam code history. Exit Service Mode. 6. can the EEPROM (IC17) for the DFCB be ordered? Solution The EEPROM (IC17) has been made available to order as a field replaceable unit (p/n V864800079). 1. Touch Fix. 4. enter the Service Mode and select [Counter] then [JAM]. Copyright 2008. 7.. Solution CAUSE: No response to V. New ITU recommendations T.30 for Faxing over IP 450ms time windows between ANSam and DIS. Workgroup/SSD Solution ID TAUS0801452EN* Solution Usage 1 Solution Usage 1 Description Can the Fax/Scan function be accessed when Account Track is enabled? Solution The function is not possible when Account Track is enabled. Inc. fax communication time out errors. SPECIAL NOTE : Solution contribution by Bill Hall. SPECIAL NOTE : Solution contribution by Ian Lynch. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Solution It is not possible to insert a pauseafter the outside line access code in the PBX setting. how to insert a pause in the PBX setting. Confirm that the Hex Assignment now shows 01. Choose Software Switch Setting. SPECIAL NOTE : Solution contribution by Dave Bruni. 2. SPECIAL NOTE : Solution contribution by Clinton Marquardt. Choose System 2.Use the following steps to carry out the change: 1. Workgroup/SSD Solution ID TAUS0801493EN* Description Can jam codes be displayed to the user when they occur? Solution This machine cannot be set to display jam codes as they occur.A. 8. 2. 3.8s Strict: Check time: 1.when a V. When receiving a non-ECM Fax. September 2008 20 .34 device. press YES. 2. Report Settings. Function parameter: 0x0e000e Bit 7 = 0: Normal (default) 1: Strict ECM Normal: Check time: 0. the sequence ANSam to DISprogress was75ms. However. 6. 5. Utility/counter.1s Note : Theparameter does not work when using 2400bps SPECIAL NOTE : Solution contribution by Freddie Burnham. 3. Move arrow to ON and press YES. Select Current Settings.bizhub C203 Miscellaneous Formerly. SOLUTION: Change the default color setting from color to black or autoby performing the following: 1.30 will be revised).17 modulation is used without disabling echo cancellers. Change the color setting in scan settings. With this version. Inc. Administrator Settings. Select Scan/Fax settings. 3.. 4. Select Default Scan/Fax settings. 5. Select User Settings. Scroll down to Reports.5s Strict: Check time: 0. Solution CAUSE: The color setting in the scan settingsis defaulted to color. Select the Utility button.8s Non-ECM Normal: Check time: 0. Therefore. 6. Therefore. 4. if the V. Scroll down to TX reports. TX Result Report. to disable the echo cancellers. it will negatively impact the half-duplex sequence. Press Utility key. 2. Because of the fact that the called device cannot respond to ANSam this setting has been implemented. the time window between ANSam to DIS has been changed to 450ms ± 50ms (T. Production Customer Support/SSD Solution ID TAUS0801892EN* Description Unable to view scanned TIFF documents. SPECIAL NOTE : Solution contribution by Tom Kelly. Solution To print a TX report (confirmation page) after every fax sent: Di152/152f and Di183/183f 1. Function parameter: 0e004b Bit 1 = 0: 450ms (Default) 1: 75ms 2. it is possible select the time window with the function parameter setting as follows. Konica Minolta has modified the time of non-ECM. Production Print/SSD Solution ID TAUS0801842EN* Solution Usage 1 Solution Usage 1 Solution Usage 0 Description How to print aTX report (confirmation page) after every fax sent. Workgroup/SSD Solution ID TAUS0703286EN* Description Is Microsoft® Windows 98/ME supported? Copyright 2008. bizhub C203/C253/C353/C451/C550/C650 1. Konica Minolta Business Solutions U.34 device sent a fax to a non-V. On. press YES.S.A. 4. error lines may occur if noise is on the line. Fax Settings. SPECIAL NOTE : Solution contribution by Marge McLea. The recommended setting for Inactivity timer should be set at some value other than *NOMAX so that the connection will be closed during periods of no activity. If the Printer Error Message parameter in the Device Description for the writer was set to *INQ . in the case of a slow printer processor. September 2008 21 . If the Printer Error Message parameter was set to *INFO . System Settings =>. If the connection was eventually successful. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Even if not sharing on the network. SPECIAL NOTE : Solution contribution by Paul Santangelo.The "Document Hold Setting" is set to "OFF" and the scanned jobwill be deleted automatically.A. then the driver will continue to retry until the connection has been established or the TCP/IP has closed the socket or. the proper response is obtained which is either the printer is on-line or that the printer has received all the data. *NOMAX can cause problems with the writer connection. (At R370. Solution ID TAUS0800400EN* Solution Usage 0 Description Preventing the write from crashing on the AS/400®. Inc.S. SOLUTION: Set the "Document Hold Setting" to "ON" (Administrator Settings =>. Document Hold Setting). The followingare issuesaddressed in the guide. The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP/IP transmission delays and printer processing delays. the Printer Error message is not recognized on ASCII printers. User Box Settings =>. Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error. Solution In order to prevent the write from crashing on the AS/400® read the following IBM bulletin. Solution Attached is the Hardware Troubleshooting Guide provided by Konica Minolta in Japan. Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer. No. SPECIAL NOTE : Solution contribution by KMBT (Japan). the intervention message will be attempted to be removed from the message queue.. Change the User defined options parameter to ERRMSGINFO ). INDEX 1 The lower part of the touch panel shows no response 2 Noise when original glass moves (C8104) Copyright 2008. Please set the Printer Error Message to *INFO and the User Defined options to ERRMSGINFO. Production Print/SSD Solution ID TAUS0800137EN* Solution Usage 0 Description Ifa scanned job is storedto user box and then openedwith PageScope Box Operator (Box Operator Viewer). Note that intervention errors do not stop the print process. ESS/SSD Solution ID TAUS0800835EN* Solution Usage 0 Description Hardware Troubleshooting Guide. The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory. Solution CAUSE: This is specification. Konica Minolta Business Solutions U.bizhub C203 Miscellaneous Solution Microsoft® Windows 98/ME is not supported and there are no print drivers available. then the intervention will require an operator input to retry or to cancel the writer.the file is automatically deleted. and process will continue. Konica Minolta Business Solutions U.8) occurs (Part.S.4.. the cover can be not closed 10 C-8103 Lift-up mechanism trouble 11 Open indication in DF 12 C2152 Transfer Belt Pressure welding alienation 13 Frame edge of FS-519 went to rust 14 ”Set Imaging unit” is not disappeared 15 Two colors printing is light density 16 Sticky filament tape was left when unpacking 17 Bypass Size detection failure Copyright 2008.A.4. September 2008 22 . Inc.bizhub C203 Miscellaneous 3 MK711 cannot be set in the main body 4 Abnormally high toner density detected TCR sensor (C2552. 1) 5 Abnormally high toner density detected TCR sensor (C2552.6. 2) 6 Image failure with yellow bands during gradation correction 7 White dots 8 White lines image 9 If CSRC connector is connected.8) occurs (Part.6. SPECIAL NOTE : Solution contribution by KMBT (Japan). Inc.adobe. Konica Minolta Business Solutions U.bizhub C203 Miscellaneous 18 Toner is sprinkled (Fringe) 19 B4 is detected instead of A2 original 20 C2151 Secondary Transfer roller pressure welding alienation 21 The machine often freezes 22 “Set toner” indication appears in TN-213K 23 “Set Imaging Unit” appears even though it has already set 24 After KM logo appears..com/products/acrobat/readstep2. Solution ID TAUS0801235EN* Solution Usage Copyright 2008.S.html . Adobe Reader® must be installed. “CD00F” of trouble code occurs 25 Holder damage in DK-504 26 A4 paper is detected when there is no paper in DF-611 27 CB001 (Fax board error 1) 28 NVRAM malfunction 29 The start printing position of 1st tray leading edge does not fit that of the other tray. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.A. 0 September 2008 23 . 30 Main power cannot turn ON Note : To viewthe PDF. Press the UTILITY/COUNTER key. Solution To access Service Mode. Workgroup/SSD Solution ID TAUS0701038EN* Solution Usage Description What is the default Administrator Password? Solution The default Administrator Password is 12345678. perform the following: 1. 2.A. SPECIAL NOTE : Solution contribution by Ian Lynch.Select CHECK DETAILS on the touchscreen.com Supported Models Library or from the KMBS public site ( http://www. 0.Select METER COUNT on the touchscreen. Select Delete Job Log. Choose Security. Konica Minolta Business Solutions U. 5. 3. Choose Yes. STOP.kmbs. Production Print/SSD Solution ID TAUS0702361EN* Solution Usage Description Where to findmanuals and other product documentation.bizhub C203 Miscellaneous Description Can the machine Job History be cleared? Solution The Job History can be cleared using the following steps: 1.Press STOP. 0. Production Print/SSD Solution ID TAUS0701039EN* Solution Usage Description How to access Service Mode. 4.konicaminolta.us ) Support &. Inc. Choose Security Details. etc. Drivers tab. 2. September 2008 24 . Solution Most documentation (manuals.) can be downloaded from the MyKonicaMinolta.S. 4.. Solution ID TAUS0702779EN* Solution Usage Description Copyright 2008. SPECIAL NOTE : Solution contribution by Ian Lynch. SPECIAL NOTE : Solution contribution by Dave Bruni. Log into Admin Mode at the machine. 0. 3. 1. SOLUTION: After ARPing the LinkCom™ box. there are modified parts thatwill allow fora proper connection. As the Installation Manual and Imaging Unit replacement instructions mention. the connectorcannotalign properlywith the MFP board connector. SPECIAL NOTE : Solution contribution by KMBT (Japan).S. Production Print/SSD Solution ID TAUS0703033EN* Solution Usage Description When installing the MK-711.bizhub C203 Miscellaneous After ARPing LinkCom™ III. An ICP is IC protection and it works as fuse. Solution ID TAUS0703068EN* Solution Usage Description Installation procedure for the Imaging unit(s) to prevent "Abnormal high toner density" message. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.html .A. SPECIAL NOTE : Solution contribution by KMBT (Japan). ICPs are implemented. the LAN light still flashes and is not seen in PrintGuide™. Solution CAUSE: Incorrect procedure. Solution Please perfrom the step-by-step procedures mentioned in the attached PDF. PING the TCP/IP address in order to activate the ARP. Adobe Reader® must be installed. Adobe Reader® must be installed. the ICP is OPEN to protect circuitry. SOLUTION:Loosen screws of the Protective shield andalign the shield tothe right side. pay closeattention to shakingthe Imaging unit(s) properlyto level the tonerand also keeping theImaging unitlevelwheninstalling it into the machine. Solution Becausethe control programaffecting Toner density detection has been improved to be more sensitive thereisthe possibilitythata 'Abnormal high toner density' message may occur more frequently as well as errors C2552/ C2554/C2556/C2558 if there isno developer around the TCR sensor due to insufficient shaking of Imaging unit.adobe. The light will go solid and it will be seen in PrintGuide™. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Solution CAUSE: Thealignment of the Protective sheld/1on the MFPis incorrect. If you experience one of the listed symptoms.com/products/acrobat/readstep2.adobe. If current to a board.com/products/acrobat/readstep2. Note : To view a PDF. September 2008 25 . please check if the corresponding ICP is OPEN or not.html SPECIAL NOTE : Solution contribution by Cesar Jimenez. To view a PDF. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. motor or the other device exceeds the rated value.html .adobe.3. ESS Solution ID TAUS0702889EN* Solution Usage Description Printing to a printer on a Microsoft® Windows XP PC from a Macintosh® OS version 10. The attached documentation has the ICP list showing related device and different symptoms when each ICP is OPEN.. Adobe Reader® must be installed. Copyright 2008. Please refer to attached Parts Modification Notice and Modification Procedure. SPECIAL NOTE : Solution contribution by Paul Santangelo. Note : To viewthe PDF. Konica Minolta Business Solutions U. Note : If the above procedure does not resolve the problem.com/products/acrobat/readstep2. Solution ID TAUS0703160EN* Solution Usage Description ICP list Solution In order to enhance the safety of the product. Inc. ESS/SSD Solution ID TAUS0703207EN* Solution Usage Description Why only Black can be selected for Color Mode when Paper Type is set to Transparency. Production Print/SSD Solution ID TAUS0703212EN* Solution Usage Description What is the breakdown of space usage for the Hard Disk Drive? Solution Hard Disk Drive usage breakdown Item Capacity For electronic sort 10GB For box storage 32GB Misc. SPECIAL NOTE : Solution contribution by Ian Lynch. 18GB Number of original pages to be saved Item Copyright 2008.A. SPECIAL NOTE : Solution contribution by Ian Lynch..S. Production Print/SSD Solution ID TAUS0703204EN* Solution Usage Description Incorrect power requirements. Solution This is normal machine operation.The correct power requirement is the one listed in the Field Service Manual whichstates 12A. Konica Minolta Business Solutions U. Solution The bizhub C353 User Manual and Field Service Manual differ in the power requirements. September 2008 26 . SPECIAL NOTE : Solution contribution by Craig Blyther.bizhub C203 Solution ID Miscellaneous TAUS0703202EN* Solution Usage Description What is the maximum power consumption for the bizhub C353/C253/C203? Solution The maximum power consumption for the bizhub C353/C253/C203 is 1500W or less. Inc. Color printing of transparencies is not supported on the bizhub C353/C253/C203. SPECIAL NOTE : Solution contribution by Tom Kelly. which takes hours to complete the backup. print. except for the HDD Backup utility. 2. Konica Minolta Business Solutions U. SPECIAL NOTE : Solution contribution by Ian Lynch. there is no application or utility. perform the following: 1. Workgroup/SSD Solution ID TAUS0703733EN* Solution Usage Description How to program the touchscreen display language. Copyright 2008. Workgroup/SSD and Ian Lynch. and copy) 3000 pages Box storage 10000 pages Total number of documents stored in boxes 3000 documents Number of boxes 1000 Maximum number of documents saved in one box 200 documents SPECIAL NOTE : Solution contribution by Ian Lynch. September 2008 27 . Touch [1 System Settings] on the touchscreen. Production Print/SSD Solution ID TAUS0703584EN* Solution Usage Description Can transfer paper be used? Solution Transfer paper has not been testedand is currently not a recommended paper type. Press the Utility/Counter key. Inc. Note : At this present time.S. Touch [2 User Settings].. The Fax Kit consists of a FK-502 and a MK-711 Option Mount Kit. Production Print/SSD Solution ID TAUS0703363EN* Solution Usage Description Can PageScope Data Administrator export user boxes to another unit? Solution PageScope Data Administrator cannot export user boxes to another unit. Solution To program the touchscreen display language. Production Print/SSD Solution ID TAUS0703226EN* Solution Usage Description Is it necessary to install a speaker when installing the Fax Kit? Solution It is not necessary to install a speaker when installing the Fax Kit because the bizhub C353/C253/C203 comes with it already installed. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. 3.bizhub C203 Miscellaneous Number of pages to be saved Electronic sorting (including fax.A. press the Fax/Scan button and then press the Mode Memory. Input the System Auto Reset time desired by the customer using the numeric keypad. Touch [1 System Auto Reset] on the touchscreen.] and enter the intended switch number with the ten-key pad. 3.A.. touch [HEX Assignment] and use the ten-key pad and [A] to [F] keys to enter numbers and characters. Press the RESET key. Inc. To set the bit in hex. Touch [English]. Use [?] or [?] to select a bit. 5. 2. SOLUTION: ChangeSoftware Switch 64 to Hex Assignment 1: 1. 7. To set the bit. Solution To program the system auto reset time. Production Print/SSD Solution ID TAUS0703734EN* Solution Usage Description Where is the program key on the Fax/Scan menu? Solution To find the program key. Press the Utility/Counter key. Konica Minolta Business Solutions U. 5. Workgroup/SSD Solution ID TAUS0800103EN* Solution Usage Description External connector cover cannot be closed when connecting CS Remote Care (CSRC) cable. Touch [Software Switch Setting]. Solution CAUSE: Incorrect setting. Press the [C] key. 6. perform the following: 1. and the programmed keys are shown. SPECIAL NOTE : Solution contribution by Ted Young. SPECIAL NOTE : Solution contribution by KMBT (Japan). [Spanish]. 3. Solution ID TAUS0800207EN* Solution Usage Description How to program the System Auto Reset time. Touch [OK] on the touchscreen. SOLUTION:The size of the External connector cover has been improved. Solution ID TAUS0800138EN* cable which has the screw shorterthan Solution Usage Description When storing a PC print job to a public box andchecking the print settings of this job on the MFP panel.bizhub C203 Miscellaneous 4. Touch [OK] on the touchscreen. Enter the Administrator password (default password is 12345678). September 2008 28 . Touch [9 Reset Settings] on the touchscreen. SPECIAL NOTE : Solution contribution by KMBT (Japan). Touch [1 System Settings] on the touchscreen. 2. 4. or [Japanese] as desired by the customer.S. 5. Touch [3 Administrator Setting] on the touchscreen. [French]. 6. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. 6. 7. 8. Touch [Fix]. Touch [1 Language Selection] on the touchscreen. enter 0 or 1 with the ten-key pad. Touch [Bit Assignment]. The System Auto Reset time can be programmed within a range of 1 to 9 minutes. Copyright 2008. 9. 4. Solution CAUSE: It was designed based on the older type of CSRC cable used in theDomestic market. sothe covercannot be closed.use the 34mm orremovethe cover entirely. Touch [OK] on the touchscreen.print quantity (copies) is displayed as "1" even ifmultiple copies were selected. As a temporary countermeasure. Touch [Switch No. This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller. Nothing else will be required.These changes must be done for the other device on the AS/400®.html . 4.and XPS. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Requires installation of the EK-603 USB Host Board option (Item #A0DPWW0). SPECIAL NOTE : Solution contribution by Tom Kelly.A. 2.On the first screen look for the 'Printer error message' parameter and change it to '*INFO'.Pick one of the devices and end the writer and vary the device off. Adobe Reader® must be installed. SPECIAL NOTE : Solution contribution by Tom Kelly. To Purchase this device contactTypehaus at: http://typehaus. Production Print/SSD Solution ID TAUS0800329EN* Solution Usage Description Is Scan to USB supported? Solution Scan to USB is supported.Select the option that will allow you to 'Change Device Desc'. ESS/SSD Solution ID TAUS0800403EN* Solution Usage Description How to print SAP R/3barcodes. Press the Reset key. SOLUTION: The following changes to the device description will cause the writing to ignore the time out and just report the error.. SOLUTION: Please adjust the casters for the FS-519. Solution CAUSE: The writer on the AS/400® times outafter 170 seconds (by default)when MFP runs out of paper. September 2008 29 . SPECIAL NOTE : Solution contribution by Paul Santangelo. Please review the attached document for proper setup. Copyright 2008.adobe. please install the two spacers and protective film in the FS-519 KIT (p/n A0DARS0011). Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP.Supported file types are PDF.Start the writer and vary the device on and test. SPECIAL NOTE : Solution contribution by Paul Santangelo. it will assume the TCP/IP address of the MFP and intercept the font call for the barcode and replace the call with the actual barcode fonts. Inc. Solution CAUSE: Incorrect installation of finisher. 1. TIF. ESS/SSD Solution ID TAUS0800426EN* Solution Usage Description The front cover for the FS-519 interferes with the MFP cover.com/products/acrobat/readstep2. SPECIAL NOTE : Solution contribution by Ted Young. This device is so sophisticated that you need not configure it with an TCP/IP address. you need to have the barcode fonts installed on the MFP. Solution In order to print SAP barcodes. 5.html . Konica Minolta Business Solutions U. Note : To viewthe PDF.com . This device has been tested and it complete compatible with SAP barcodes. To view a PDF. If the casters cannot be adjusted. JPG. under thisadd ERRMSGINFO. Be sure to mention your affiliation with Konica Minolta.S. Adobe Reader® must be installed. Production Print/SSD Solution ID TAUS0800335EN* Solution Usage Description When the engine runs out of paper and is not addressed it will cause the writer on the AS/400® to stop. Workgroup/SSD Solution ID TAUS0800331EN* Solution Usage Description Is printing directly from a USB memory supported via the EK-603? Solution Printing directly from USB memory is supported. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.Page down twice and look for the 'User-defined options' parameter it should read '*IBMSHRCNN'.adobe.bizhub C203 Miscellaneous 10. Workgroup/SSD and Mark D'Attilio. 3.com/products/acrobat/readstep2. please refer the attached documentation. Regarding this issue and the KIT install instruction. Special Programs. SPECIAL NOTE : Solution contribution by Craig Blyther.bizhub C203 Miscellaneous FOC PART(S) ORDERING PROCEDURE (U. Service =>. Questions related to an FOC parts claims may be directed to KMBS Logistics Operations by calling 201-934-5339. Workgroup/SSD Solution ID TAUS0800524EN* Solution Usage Description How to create a color profile. Special Programs =>. Upon receipt and verification of the online claim information. Solution Color profiles are not supported without a Fiery® controller. Workgroup/SSD Solution ID TAUS0800548EN* Solution Usage Description When using the firmware imaging tool the computer gets a Read error 0003. Inc. IMPORTANT REMINDER :As mentioned above. Workgroup/SSD Solution ID TAUS0800576EN* Solution Usage Description How do you adjust button sound volumeon the machine? Solution Copyright 2008. SPECIAL NOTE : Solution contribution by David Silverstein. market only) : Free-of-Charge (FOC) part(s) can be ordered via the online KMBS Technical (FOC) &. SPECIAL NOTE : Solution contribution by Marge McLea. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. KMBS will ship all parts at no-charge.SSD Technical (FOC) &. is tri-folding supported? Solution Tri-folding is notan optionfor the FS-609. Special Programs order form which is accessible in MyKonicaMinolta. ESS/SSD Solution ID TAUS0800433EN* Solution Usage Description IsMagneCote® paper or magnetic backed paper supported? Solution MagneCote® paperor magnetic backed paper is not supported. KMBS Logistics Operations will process a Free-of-Charge parts order. the system cannot find the path specified.S.A. Create it if it is missing. Warranty Services &. SOLUTION: Check and make sure the temp folder is on the root of the C: drive. Konica Minolta Business Solutions U.p/nA02ER70200 and bizhub C353 -p/nA02ER7010).S. the FOC program will end either in 6 months or when the FOCFS-519 KITsare depleted. Repair&. Solution CAUSE: The temp folder may be missing from the root of the C: drive. Warranty.. All parts will be shipped via UPS Ground Service. ProductionCustomer Support/SSD Solution ID TAUS0800477EN* Solution Usage Description Is the part number the same for all four PH units? Solution The part number is for all four PH units (bizhub C203/C253 . Technical/FOC Programs =>. SPECIAL NOTE : Solution contribution by Tom Kelly. Workgroup/SSD Solution ID TAUS0800492EN* Solution Usage Description FS-609. September 2008 30 . no invoice will be generated.com =>. All Items means: "All processed documents." Individual Item means: "Fax. Production Print/SSD Solution ID TAUS0800933EN* Solution Usage Description LinkCom III items no longer available. Scan" or any combination can be selectedto store a copy of the processed document.adobe. Select "Forward". SPECIAL NOTE : Solution contribution by Cesar Jimenez. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 8. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Workgroup/SSD Solution ID TAUS0800701EN* Solution Usage Description Special switch for "Image Logging". 6. Adobe Reader® must be installed. User Name and Password". Inc. SPECIAL NOTE : Solution contribution by Tom Kelly.Store any processed document onan FTP Server. September 2008 31 . Press the Accessibility key. Adobe Reader® must be installed. 2. Select "Security Settings".Select Operation Confirmation Sound. Enter "Host Name. 6. Enter "Administrator Mode". 2. 10. received or send using any of the available functions of the machine will be stored.S. perform the following: 1. 4. Note : I386 files may be required. 8. 3. File Path. 4.html .adobe. Click on "Switch No. Fax Rx. Leave the Administrator Mode. 10. To viewthe PDF. depending of course. How to set the "Image Logging" function 1. 7. Solution How to enable the "Image Logging" function 1. To viewthe PDF. Enter "63".html .A. Press "OK". Select "All Items or Individual Item". 7. Konica Minolta Business Solutions U. Press "Image Log Transfer Settings". Select "ON". 9. Select "Hex Assignment".com/products/acrobat/readstep2." 11. 3. Depending onsettings. SPECIAL NOTE : Solution contribution by KM Europe (BEU). Enter Service Mode. 11. Scroll to page 2/2. Press "Exit". Change from "00" to "01". Solution Please refer to the attachedMarketing Bulletinfor details. In addition it is recommended to let the customer sign awaiver denotingthat this special function has been enabled and that this feature may have to be explained toother users. Press "Utility/Counter". IMPORTANT :Please do NOT enable this switch if the customeris notrequesting this feature.com/products/acrobat/readstep2. Select "End". onthebusiness and the provision ofnationallaw. 5.". 9. 2. Select "FTP Server". 3. Copyright 2008. all documents the machineprocesses will be stored on an FTP location. The instructions are for Microsoft® Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server. Press "Server Settings". Select Sound Setting.bizhub C203 Miscellaneous To adjust the button sound volume. Press "Fix"..Press "Software Switch Setting". Solution Please have the Network Administrator perform the setup procedures mentioned in the attached document. Select "System 2". 4. Solution ID TAUS0800742EN* Solution Usage Description How to enable FTP Publishing Services on Microsoft® Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server. 5. Solution The attached procedures are for Microsoft® Windows 98/NT/2000/2003/XP and DOS/Microsoft® Windows 3.adobe. duplex and full bleed with 100% coverage? Solution Printing or copying originals at 100% coverage/fill is not supported and willcause fuser jams. Adobe Reader® must be installed. 10. Inc.11/Microsoft® Windows for Workgroups. SPECIAL NOTE : Solution contribution by Chuck Tripp.A.html .adobe. 10. Adobe Reader® must be installed.X. Konica Minolta Business Solutions U.1.. Production Print/SSD Solution ID TAUS0800958EN* Solution Usage Description Why are there numerous fuser jams when running 11x17.All installed versions of Java will be listed.bizhub C203 Solution ID Miscellaneous TAUS0800946EN* Solution Usage Description How to find/display a MAC address. Solution Presentlythere is no way to backup any of the NVRAM data. select the base HD=>. September 2008 32 .html . Production Print/SSD Solution ID TAUS0801045EN* Solution Usage Description How to check Java version on a Macintosh® OS 10. 10. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. select Java.4. SPECIAL NOTE : Solution contribution by Cesar Jimenez. Production Print/SSD Copyright 2008.com/products/acrobat/readstep2. Note : Please see attachment for instructions.2. SPECIAL NOTE : Solution contribution by Cesar Jimenez. To viewthe PDF.5). select Utilities=>. SPECIAL NOTE : Solution contribution by Malcolm Hibbert.3. Production Print/SSD Solution ID TAUS0800968EN* Solution Usage Description How to backup the original NVRAM (data) counters to the new NVRAM. To viewthe PDF. Workgroup/SSD Solution ID TAUS0800992EN* Solution Usage Description Can incoming faxes be forwarded to multiple E-mail destinations? Solution When using forward TX in the Administrator settings of the machine only one E-mail destination may be selected for fax forwarding. Solution To check Java version on a Macintosh® OS 10.X: Open a Finder window=>.S. SPECIAL NOTE : Solution contribution by Mark D'Attilio. select Applications=>. Solution Please perform the procedures mentioned in the attached documentation.com/products/acrobat/readstep2. SPECIAL NOTE : Solution contribution by Dave Bruni. 10. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Workgroup/SSD Solution ID TAUS0801040EN* Solution Usage Description How to find/display the MAC address in a Macintosh® OS X environment (versions 10. 000 C203/C253/C353 180.037 C300 148. Production Print/SSD Solution ID TAUS0801071EN* Solution Usage Description Can version 88 firmware be downgraded? Solution The version 88 (i-Option) firmware cannot be downgraded to a lower level (Function Enhancement Level). Note :A downgrade cannot beforcedby exchanging the NVRAM. September 2008 33 . Solution Copyright 2008. Production Print/SSD Solution ID TAUS0801078EN* Solution Usage Description How to insert an image from a scanner into a Microsoft® Word 2007 document using a TWAIN driver. Konica Minolta Business Solutions U.S.bizhub C203 Solution ID Miscellaneous TAUS0801064EN* Solution Usage Description Will print be inhibited when transfer belt unit life is exceeded? Solution Printing will be inhibited when the maximum number of printed pages is reached for the transfer belt unit. See the table below for the maximum page count for each machine..386 C352 148.000 SPECIAL NOTE : Solution contribution by Ian Lynch.A. Machine Maximum number of printed pages C250/C252 151. Inc. SPECIAL NOTE : Solution contribution by Ian Lynch.000 C451/C550/C650 550.687 C351/C450 402. com/products/acrobat/readstep2. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Test Function. Solution Scan to Authorized Folder function is available. Create the Destination folder.Select Address Book List. 2. Select the folder for scanning 4. Reboot the Macintosh®. 3. Switch Settings =>. Inc. Production Print/SSD Solution ID TAUS0801154EN* Solution Usage Description Scan to Authorized Folder function availability. Write for Everyone. To viewthe PDF. 5. System 2 =>. the MFP can scan to that destination via SMB. 4.html . Firmware and more'. Production Print/SSD Solution ID TAUS0801301EN* Solution Usage Description How to insert an image from a scanner into a Microsoft® Word 2007 document. perform the following: 1.Enter Admin Mode. 5. Workgroup/SSD Solution ID TAUS0801241EN* Solution Usage Description How to print out an E-mail one-touch list.A. 3. Turn on Windows File Sharing.Select Address Reg List. perform the following: 1. 1. SPECIAL NOTE : Solution contribution by Tom Kelly. 4. ESS/SSD Solution ID TAUS0801194EN* Solution Usage Description How to set up Scan to SMB folder on Macintosh® OS 10. Konica Minolta Business Solutions U. SPECIAL NOTE : Solution contribution by Cesar Jimenez. Solution To print out an E-mail one-touch list.S.This function enables a user to scan to a network resource via SMB other than their Home directory. SPECIAL NOTE : Solution contribution by Paul Santangelo. Give the folderpermissionsof Read &. SPECIAL NOTE : Solution contribution by Mark D'Attilio.5.5. Solution To set up scan to SMB folder on a Macintosh® OS 10. bizhub C203(version GER-72) bizhub C253 (version GDR-72) bizhub C353 (version GCR-72) bizhub C451 (version GWK-6M) bizhub C550 (version GWK-6M) bizhub C650 (version GWK-6M) Overview steps to set it up . Turn of User Authentication function. 5. It can be set up in concert with User authentication so that when the user logs into the MFP.. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Hex assignment 0x01. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.Switch 26. September 2008 34 .Select One Touch User Box Reg. also set up Network time adjust.If the user has rights to a certain folder destination. 2. Adobe Reader® must be installed. Ensure that date and time is accurate.adobe. 2. In Tech Rep mode =>. Setup one-touch button leaving the User and Password is blank. the user credentials are passed from User Authentication function to Scan to SMB function without any other user interact other thanpushing a one-touch button.Select E-mail and then Print. Drivers. 3. Copyright 2008. The following MFP firmware is required for the Scan to Authorized Folder.bizhub C203 Miscellaneous Please perform the step-by-step procedure mentioned in the attached documentation. 9. SPECIAL NOTE : Solution contribution by Bill Hall. 7. OK or close out of all windows.com/products/acrobat/readstep2. Select Device from the Device List and select Connect . 5. 8. click Organize clips . Utility/Counter. 2. perform the following: 1. Installthe Konica Minolta TWAIN driver. 3. 6. 7.html . Theutility is available via the Konica Minolta Download Selector.A. Administrator Settings. 5. Please install the RightFax® utility version 1. 3. and then touch [Close]. Drivers. follow these steps: 1.adobe. 7. Enter the transmission start time using the keypad. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. September 2008 35 . Makea selection from this screen. Select the Device (current TWAIN driver). Touch [Timer TX].1. 5. Production Customer Support/SSD Solution ID TAUS0801352EN* Solution Usage Description Can the fax can be set to send at different times? Solution The fax unit can be programmed to transmit at a specified time. Touch [Communication Settings]. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.html. Load the original to be faxed. click Clip Art . Specify the destination.Timer TX is set. 2. 8. 4. 9. 4. Placethe document on the platen glass of theMFP or documentsin the document feeder. Press [Start] key. Press [Fax/Scan] key. Enter Password (12345678). Solution To get the TCP/IP address of the printer: 1. Touch [OK] twice.5. Note :The transmission start time should be in the 24-hour clock format. Start Microsoft® Word 2007.To send a fax at a specified time. 2.2 . SPECIAL NOTE : Solution contribution by Cesar Jimenez. and make the Fax/Scan screen display. In the Clip Art pane.adobe.455 to allow connection to the machine with version 88 firmware.bizhub C203 Miscellaneous Solution INTRODUCTION This document describes how to insert an image from a scanner into a Microsoft® Office Word 2007 document.S. MORE INFORMATION To insert an image from a scanner into a Microsoft® Word 2007 document. 4. Adobe Reader® must be installed. Note : Please see attachment for complete details. Select Scan from the TWAIN driver..455. TCP/IP Settings. On the Insert tab.1. Inc. Production Print/SSD Solution ID TAUS0801305EN* Solution Usage Description How to get the TCP/IP address of the printer. Network Settings. Workgroup/SSD Solution ID TAUS0801359EN* Solution Usage Description Why the RightFax® utility will not connect to the machine after updating to version 88 firmware.com/products/acrobat/readstep2. Konica Minolta Business Solutions U. 10. and the machine returns to the Fax/Scan screen. 6. Note :Please refer to the attached Release Notes. Adobe Reader® must be installed. 3.5. SPECIAL NOTE : Solution contribution by Marge McLea. Solution The RightFax® utility needs to be version 1. Copyright 2008. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. To viewthe PDF. 6. IP Settings. Firmware and more'. To viewthe PDF. Specify other settings if required. Touch [Communication Settings]. Production Print/SSD Solution ID TAUS0801456EN* Solution Usage Description User manually forwarding and intermittently the faxes are not being forwarded to the folder and faxes are lost. Inc. Enter the Admin. Mode. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Enter Tech. SPECIAL NOTE : Solution contribution by Jim Behrends. Forward TX Setting. SPECIAL NOTE : Solution contribution by Don St. 5. Print (If TX Fails) and pressOK and exit the mode. Solution CAUSE: Customer does not have a dedicated fax line for the machine andthe faxes are answered andmanually forwarded to the fax.S. Workgroup/SSD Solution ID TAUS0801411EN* Solution Usage Description Magnetic backed paper support.bizhub C203 Miscellaneous SPECIAL NOTE : Solution contribution by Dave Bruni. Mode and press Stop 9. Select Fax Settings. Workgroup/SSD Copyright 2008. 4. Workgroup/SSD Solution ID TAUS0801388EN* Solution Usage Description How to disable the print function when forwarding a fax.A. Onge. 3. End. Solution To disable the fax from printing out at the machine: 1. Note : Select Mode 2 for two counts. SOLUTION:SMB forwarding should function correctly all the time when set up correctly and intermittent receipt at the folder could be based on the way the fax is connected to the phone line and transferred. September 2008 36 . Rep. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Workgroup/SSD Solution ID TAUS0801368EN* Solution Usage Description Is it possible to perform (TWAIN) scanning while in vendor mode? Solution The unit will not (TWAIN) scan while in vendor mode. 3. Select [Counter Setting]. Function Settings. Select the Foward &.. Workgroup/SSD Solution ID TAUS0801387EN* Solution Usage Description How to change the count for 11x17 to one. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. and Exit. Connect the fax to a direct fax line with no rollover or forwarding line involved. Solution Magnetic backed paper is not a supported medium. Solution To enable one count on the total counter for 11x17 paper. perform the following: 1. Konica Minolta Business Solutions U. Press Mode 1. 2. 2. . C353. 181. standard and optional features. 750 and bizhub PRO C5500." message when copying from the platen glass. C203. Some of the topics covered are: Copyright 2008.Select E-mail and then Print. Solution ID TAUS0801640EN* Solution Usage Description How toprevent the "When scanning of current original is finished . C253. SPECIAL NOTE : Solution contribution by Chuck Tripp. C255x codewithina few hundred prints. 501.html .Select Address Book List..S.bizhub C203 Solution ID Miscellaneous TAUS0801462EN* Solution Usage Description How to print out an E-mail one-touch address list. Note : To viewthe PDF. C353P. C451.. SPECIAL NOTE : Solution contribution by Mark D'Attilio. C550. Solution CAUSE: Toner is not supplied due to abnormal position of coupling. print and scan PPM speeds. 1050e.Enter Admin Mode. 161f. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. This ‘at-a-glance’ chart will be helpful to determine product families.com/products/acrobat/readstep2. 350. 600. when multiple pages are feed through the ADF. the machine will still output as sorted sets. 920. Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print . local and network scanning destinations and lastly fax functionality.Select One Touch User Box Reg. Production Print/SSD Solution ID TAUS0801559EN* Solution Usage Description After toner installation. Solution In User settings.Push the couplinglightly and release it from the bracket. Solution To print out an E-mail one-touch address list. Models associated with the chart are: bizhub 160. 421. Konica Minolta Business Solutions U. Solution See attached LK-101/LK-102/LK-103 License Authentication Operation Guide. SPECIAL NOTE : Solution contribution by KMBT (Japan). Inc. This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta. set the default to Group. copy. 250. Adobe Reader® must be installed. 200.Select Address Reg List. It is advised to also set the Auto Sort/Group setting to YES to ensure that. perform the following: 1.Basic Functionality Chart (Marketing Bulletin 08_GB_024).A. Production Print/SSD Solution ID TAUS0801654EN* Solution Usage Description LK-101/LK-102/LK-103 License Authentication Operation Guide. C650. print controller. 3. C6500. 5. Normal condition The couplingis blocked by bracket SOLUTION. September 2008 37 . Solution ID TAUS0801567EN* Solution Usage Description Office Workgroup and Production Print .com.Basic Functionality Chart (see attachment).adobe. 4. This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems. 360. 2. Registration of Photo under the Store Address tab in PageScope Web Connection will not registerbitmap images that are 48x48 and 24-bit BMP.adobe. Adobe Reader® must be installed. Other features such as User Box and TWAIN scanning are restricted. Inc.com/products/acrobat/readstep2. Administrator.html . System settings. 5. 7. 2. Please refer to the Service Manual for a complete list of restrictions and see the attached Marketing Bulletin forItem Numbers and Requirements. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.W for both copy and print based on user login when connected to Equitrac© Professional. You can now track and differentiate between color and B&. SPECIAL NOTE : Solution contribution by John Miller. Solution ID TAUS0801717EN* Solution Usage Description "Could not execute because the size of file has reach its maximum" message. pleaseperform the following steps: 1. 4. 3. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. September 2008 38 . 6. To viewthe PDF. Select Utility mode.bizhub C203 Miscellaneous Input/ Display confirmation procedure when operation the license management Upgrade instructions when using functions added from i-Option Instructions for part replacement Activation Deactivation Repair Initialization Note : To viewthe PDF. Solution When a tray (select) output is preferred.S. ASG/SSD Solution ID TAUS0801731EN* Solution Usage Description Copyright 2008. Select (Fax or whatever the source).com/products/acrobat/readstep2. Duplex and Booklet that are not available with the Vendor 1 interface. Adobe Reader® must be installed. Workgroup/SSD Solution ID TAUS0801712EN* Solution Usage Description Equitrac© cables for the Vendor 2 interface. Solution ID TAUS0801666EN* Solution Usage Description How to select an output tray..adobe. Output settings. With the Vendor 2 interface you will have access to MFP features such as Auto Color. Konica Minolta Business Solutions U. Select Tray 1 or Tray 2. Equitrac© Express or Equitrac© Office. uncompressed Image Size: 48x48 pixels Data Size: 6966 bytes SPECIAL NOTE : Solution contribution by Ron Reed.html . Output tray settings. SOLUTION: The specification of acceptable photo data is as follows: File Type: BMP format. 24-bit color.W on a per page level.A. Solution CAUSE: Thedata size of the photo/bitmap is larger than the acceptable size. Solution The Vendor 2 interface offers the ability to differentiate between color and B&. Workgroup/SSD Solution ID TAUS0801836EN* Solution Usage Description Where is the SMPT E-mail server information located on the controller? Solution To locate the SMPT E-mail server information: Utility/Counter Adminstrator Settings Password Copyright 2008.subject of the E-mail will be blank. Inc. SPECIAL NOTE : Solution contribution by Gregg Gallant.An optional Vendor Kit is not needed for these models. VK-501 Interface Cable (p/n 7640005183) and for the Equitrac® (p/n CABX0805). Solution When forwarding to E-mail.8-pin Interface Cable (p/n7640005184). Solution bizhub C250/C252/C300/C351/C352/C450 and CF2002/CF3102 Equitrac® Vendor 2. Adobe Reader® must be installed. To viewthe PDF. Note :Please contact Konica Minolta for the parts information.html . Solution Special firmware is needed to print form a Jamex® coin-op device. SOLUTION: Enter the name of the server running Active Directory (primary domain controller). SPECIAL NOTE : Solution contribution by Ken Walker. SPECIAL NOTE : Solution contribution by Freddie Burnham. To use this cable the MFP (copier)must also have the Vendor Interface Kit. bizhub C203/C253/C353/C451/C550/C650 Equitrac® Vendor 2 . Production Print/SSD Solution ID TAUS0801738EN* Solution Usage Description FK-502. When nothing is registered as the sender. Production Print/SSD Solution ID TAUS0801799EN* Solution Usage Description Jamex® bulletin addressing printing with a coin-op device attached. September 2008 39 .S. the subject format can be selectedasfollows for Image Receiver Software. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. or the server is a secondary or from a trusted domain.bizhub C203 Miscellaneous Intermittently user authentication fails when authenticating with Active Directory. Note : Please see the attached Marketing Bulletinto obtain details concerning the special firmware needed for printing. Production Print/SSD Solution ID TAUS0801803EN* Solution Usage Description Part number for the cable used for the vending 2 mode when an Equitrac® device is connected to the MFP. subjuect change for fax forwarding. SPECIAL NOTE : Solution contribution by Mark D'Attilio. VK-501 (p/n 4599234) installed.com/products/acrobat/readstep2.adobe. **** represents the information of the fax sender..A. Do not call Equitrac® Customer Support. Solution CAUSE: Incorrect server name is entered for Active Directory authentication. Konica Minolta Business Solutions U. and for Equitrac® (p/n CABX0813). Soft Switch number 28 =00 (hex) FWD:[ @@@ ] :FAX image from [ **** :yyyy/mm/dd] Note : @@@ represents the sender name registered in the MFP forwarding the fax job. Konica Minolta Business Solutions U. Production Customer Support/SSD Solution ID TAUS0801837EN* Solution Usage Description How to change the E-mail Administrator. SPECIAL NOTE : Solution contribution by Dave Bruni. Follow the prompts to exit back to a normal panel. 6. Solution To change the E-mail Administrator. Please use the following steps to allow background colors to be printed: 1. or who the E-mail is from whenscanningto E-mail.Select OK.Select the check boxfor "Background colors and images"under the heading "Include with document".S. Production Customer Support/SSD Solution ID TAUS0801866EN* Solution Usage Description When printing from Microsoft® Word why does the background colorfor the page not print? Solution If desired. 2. choose the correct printer. Workgroup/SSD Solution ID TAUS0801882EN* Solution Usage Description How can the TX report be set to allow an image of the first page to be printed on the report? Solution Copyright 2008. In Word. Select Paper Tray Setting. 4. Select the paper tray from which the TX Report should print. 2. Select Print Lists. 5. Select System Setting.. SPECIAL NOTE : Solution contribution by Marge McLea. 3. September 2008 40 . Production Customer Support/SSD Solution ID TAUS0801844EN* Solution Usage Description How to setthe tray from which the TX Report prints. Choose Print. Inc. 7. Press the Utility/Counter Key. or who the E-mail is from whenscanningto E-mail: Utility Administrator Setting Password Administrator Machine Settings Administrator Registration Fill out Administrator Name (this will indicate who the E-mail is from) Fill out E-mail address of the Administrator SPECIAL NOTE : Solution contribution by Marge McLea.Select Options in the print window. select File from the toolbar. In the drop-down of the print window. 8. Solution To setthe tray from which the TX Report prints: 1.bizhub C203 Miscellaneous 12345678 Network E-mail SMPT SMPT server address SPECIAL NOTE : Solution contribution by Marge McLea. Press OK. 6. 5. Select User Setting. 4. 3. background colors must be selectedwhen printing.A. Solution Some reasons why the "Repair" procedure may be unsuccessful: When replacing the NVRAM or the EEPROM board. The "Initialization" code will be recorded in the ticket. Workgroup/SSD Solution ID TAUS0802039EN* Solution Usage Description Firmware J8 serial number break. If both the NVRAM and the EEPROM board are replaced. When the parts are replaced with used parts. Konica Minolta Business Solutions U.adobe. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Copyright 2008. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. the License Management error condition cannot be resolved by performing the Repair operation. Touch End 6. please contact your team leader. To viewthe PDF. it will be necessary to re-register and re-license the i-Option functions after Initialization is completed (see attached"i-Option Setup Instructions and License Activation"). If "Initialization" is required.. Inc.com/products/acrobat/readstep2. following theinstructions in the attached "Perform Initialize Procedure at MFP document.bizhub C203 Miscellaneous The TX report can be set to allow an image of the first page to be printed on the report by carrying out the following steps: 1. Choose List Output 4.S. Verify an acknowledgement E-mail has been sent back form the i-Option support team. Solution ID TAUS0802041EN* Solution Usage Description Why the "Repair" procedure is unsuccessful in resolving "License Management error occurred" message on the MFP. A screenshot of the message returned from the LMS if "Repair" was unsuccessful A "Request Code" from the MFP and theserial numbermust be obtained in order to start the "Initialization" procedure (see attached"Obtain Request Code") Note to SSD support :After all the necessary information has been collected.A.com/products/acrobat/readstep2. The i-Option support team then will obtain an "Initialization" code and then take ownership of the ticket.html . 2. the Emperon controller will not printany attachment from an E-mail. SPECIAL NOTE : Solution contribution by Mark Kemp. please replace them with new parts. Workgroup/SSD Solution ID TAUS0802009EN* Solution Usage Description Can the Emperon controller print an E-mail attachment? Solution Due to the specification of the unit not supporting the function. If an acknowledgement E-mail has not been sent back from the i-Option support team within 4 hours. The technicianwill then enter the Initialization code at the MFP. September 2008 41 . please send an E-mail with a Read receipt to the i-Option support team (MK and RR). Enter Service Mode. Under TX Result Report choose With Image. Choose Fax. 3.html . 5. SPECIAL NOTE : Solution contribution by Dave Bruni. Adobe Reader® must be installed. To viewthe PDF. Solution Please refer to attached Marketing Bulletin 08-GB-040 for details.adobe. please collect the following information before calling support: If i-Option ever was ever licensed on the MFP and if the additional 512MB of memory was ever installed at any time A history of recent NVRAM or EEPROM board replacement Obtain a machine Management List and have it ready to attach to the ticket. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Exit the Service Mode. Adobe Reader® must be installed. IMPORTANT: It may take from 1-3 days to receive an "Initialization" code from support If i-Option features had previously been registered on the MFP. ASG/SSD Solution ID TAUS0802054EN* Solution Usage Description SP-501 installation instructions. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Select the RX setting and change the speed to 14400 and exit the mode. 5. Solution To receive faxes from a computer fax server: 1. Adobe Reader® must be installed.Select 4) Caution Sound. Ifthis combination of output is attempted. Select 2) Sound Setting.bizhub C203 Miscellaneous Solution Please refer to the attached SP-501 (Stamp Unit) Installation Manual. Select page 2/2. ASG/SSD Solution ID TAUS0802137EN* Solution Usage Description How to receive faxes from a computer fax server. To view a PDF. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 7. September 2008 42 . Inc. 6. To viewthe PDF. Production Print/SSD Solution ID TAUS0802174EN* Solution Usage Description FS-508/FS-609. Press the Accessibility buton. 3.html . Press Reset to return to normal mode.. 2. Workgroup/SSD Solution ID TAUS0802178EN* Solution Usage Description Does the bizhub C203 support the Fiery® controller IC-409? Copyright 2008. Solution Please perform the procedures mentioned in the attached documentation.A. is it possible to do booklets with thick paper inserts?On someolder finishersplain paper with thick paper inserts totaling 16 sheets was allowed. Enter Tech Rep Mode. Note : If transmitting (TX) is the problem. 2. Workgroup/SSD Solution ID TAUS0802150EN* Solution Usage Description Setting up WebDAV on a Microsoft® Windows XP Pro workstation. then lower the speed to 14400. 3. perform the following: 1. SPECIAL NOTE : Solution contribution by Ken Walker. Konica Minolta Business Solutions U.adobe.S.com/products/acrobat/readstep2. SPECIAL NOTE : Solution contribution by Ron Reed. Select Simple Caution Sound (Level 2). the warning message “Thick Paper Cover Insertion is not allowed in Booklet Mode” will be indicated. Select Fax and then Modem/NCU. Solution To disable the Fax Incomplete Tone. Solution ID TAUS0802109EN* Solution Usage Description How to disable the beep sound when a fax tranmission does not complete. Set to NO and press OK. SPECIAL NOTE : Solution contribution by Cesar Jimenez. Solution According to the specification of the finisher FS-508/FS-609 the insertion of thick paper is not allowed. 4. Adobe Reader® must be installed.html . Note : FS-508 is installed on the bizhub 200/250/350 and FS-609 is installed on the bizhub C203/C253/C353. SPECIAL NOTE : Solution contribution by Malcolm Hibbert.com/products/acrobat/readstep2.adobe. . To viewthe PDF. wrinkled. curled. such as carbon-backed. Workgroup/SSD Solution ID TAUS0802186EN* Solution Usage Description Can pre-punched paper be used for copying/printing? What type of paper should not be used? Solution Do not use the following types of paper otherwise decreased print quality. Stop. Workgroup/SSD Solution ID TAUS0802204EN* Solution Usage Description Service Mode passwords. Konica Minolta Business Solutions U. 9 To access Date &. ESS/BSE Solution ID TAUS0802180EN* Solution Usage Description How to get rid of the End of life message for the IUs? Solution The message cannot be made to go away until the imaging units are replaced. SPECIAL NOTE : Solution contribution by Cesar Jimenez. 00. or paper with punched holes Extremely smooth or extremely rough paper.S. 4. Solution PROCEDURES: To access Service Mode : Stop. Adobe Reader® must be installed. 01 Then press 1. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 01 To access Enhanced Security Mode : Stop. paper misfeeds or damage may result. staples or paper clips Paper with labels attached Paper with ribbons. etc. 00. September 2008 43 . 1. 01 Then press Stop. Clear To access Billing Setting : Stop. attached SPECIAL NOTE : Solution contribution by David Silverstein. 4. buttons. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato. Stop. 00. Time Setting : Stop.adobe. perforated paper. 01 Then press Stop. 00. SPECIAL NOTE : Solution contribution by David Silverstein. OHP transparencies that have already been fed through the machine (even if the transparency is still blank) Paper that has been printed on with a heat-transfer printer or an inkjet printer Paper that is either extremely thick or extremely thin Folded.html . hooks. Clear. Stop.The Fiery® controller IC-409 supports the bizhub C650/C550/C451/C353/C253. 0.Please refer to the attached product brochure for complete detail on supported configurations. Inc. heat-sensitive or pressure-sensitive paper Paper that has been decorated with foil or embossing Paper of a non-standard shape (not rectangular) Paper that is bound with glue.bizhub C203 Miscellaneous Solution The bizhub C203 does NOT support the Fiery® controller IC-409. or torn paper Paper that has been left unwrapped for a long period of time Damp paper.com/products/acrobat/readstep2. or paper with an uneven surface Paper that has been treated. Production Print/SSD Solution ID TAUS0802220EN* Solution Usage Copyright 2008.A. Stop.. SPECIAL NOTE : Solution contribution by Gregg Gallant. Solution To default to Copy. Select Print. Solution Be sure that the latest version of firmware is installed in the machine. 3.To viewthe PDFs.5: 1. Press the Utility/Counter key. Inc. [Fax/Scan] or [User Box] depending on your selection. Enter [Administrator Settings]. Workgroup/SSD Solution ID TAUS0802261EN* Solution Usage Description How to change the Page Size in Adobe® InDesign® in Macintosh® OSX 10. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. On the Setup tab select the desired page size. Workgroup/SSD Solution ID TAUS0802224EN* Solution Usage Description Available settings for extending the life of imaging units. Touch [Reset Setting]. Touch [Auto Reset]. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Konica Minolta Business Solutions U.adobe. 3. 5. 4. Note :If PC-Fax RX Setting is set to Allow. faxes will be forwarded to a user box so the unit can properly process the data. Fax/Scan or User Box mode: 1. Select Print to print the job. Production Print/SSD Solution ID TAUS0802262EN* Solution Usage Description How to change the Page Size in Adobe® Acrobat® in Macintosh® OSX 10. then Memory RX Setting will be missing from the tabs. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Adobe Reader® must be installed. 6.5. Solution ID TAUS0802231EN* Solution Usage Description How to default to Copy. 4.com/products/acrobat/readstep2. On the General tab select the printer from the list. Touch [Copy]. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. 2.S. Notes : 1.A. With the document open. September 2008 44 . Fax/Scan or User Box mode. Solution To change the Page Size in Adobe® InDesign® in Macintosh® OSX 10. Then use the model-specific steps included in attached Bulletin Number 6525 and Bulletin Number 6105 to adjust the IU Life settings. 2. 2. Drivers. Solution Copyright 2008. Solution Due to the specificationof the Vending mode.bizhub C203 Miscellaneous Description Why faxes are forwarded to a user box when Vendor mode is enabled. Firmware and more'.html . select File. Touch [System Setting]..5. 5. 4. 2. 3. Konica Minolta Business Solutions U. Touch [Meter Count] on the touchscreen. Touch [System 1] on the touchscreen. 4.5: 1.Click on Firefox®. SPECIAL NOTE : Solution contribution by Ted Young. 4. Touch [Exit] on the touchscreen. 8. Inc. 5. Note :The duplex (2-Sided)option is not listed as a finishing function and can only be seen when the file/print is selected from the application. SelectOK.A.. 5. 6. If the issue persists. Production Print/SSD Solution ID TAUS0802299EN* Solution Usage Description Duplex option is not shown when printing from Macintosh® OS 10. Exit the service mode and power off the machine. replace the two memory chips (p/n v865300014). Workgroup/SSD Solution ID TAUS0802352EN* Solution Usage Description C-FC2B code at power up. 3. 9. Production Print/SSD Solution ID TAUS0802285EN* Solution Usage Description How to enable/disable sleep mode. SPECIAL NOTE : Solution contribution by Malcolm Hibbert.Page Size:Select the desired page size. With the document open. select File. 3. Solution To enable/disable sleep mode. Touch [Permit] or [Prohibit] on the touchscreen as desired by the customer. Press Stop-0-0-Stop-0-01. perform the following: 1. Solution CAUSE: Corrupt machine memory. Touch [END] on the touchscreen.S. Format For: Select the printer from the list. September 2008 45 . 5. Enter the service mode. 6. SOLUTION: To select the duplex option. Touch [Check Details] on the touchscreen. Select Software Switch Setting. 7. Select Page Setup. and enter 69. please select the following: 1. Touch [No Sleep] on the touchscreen. 2. 2. Select System 2. SPECIAL NOTE : Solution contribution by Gregg Gallant. Select Switch No. Copyright 2008. Press the Utility/Counter key. SOLUTION: First try reseatting the memory chips. Touch Fix. Solution ID TAUS0802380EN* Solution Usage Description How to program the machine so it displays a short cut key in User Box mode for secure printing. Select File/print from the application being used. and select Layout/Finish. Solution CAUSE: Incorrect settings. 3. Select Hex Assignment and enter 04.Click Print Type and choose 2-Sided. 7. 2.bizhub C203 Miscellaneous To change the Page Size in Adobe® Acrobat® in Macintosh® OSX 10.5. Solution SOLUTION: To display a short cut key in User Box mode for secure printing perform the following: 1. Konica Minolta Business Solutions U. September 2008 46 .A. Inc.S.. Copyright 2008.bizhub C203 Miscellaneous Note: This feature requires firmware version J8 or higher. .small/odd size originals will jam or a part of the image is missing. 6. Perform the following steps to run custom size paper from the RADF using a memory one-touch: 1. multi-feed. folding. li TAUS0800615EN* Solution Usage Description DF-601/DF-608/DF-610/DF-611. Konica Minolta Business Solutions U. SPECIAL NOTE : Solution contribution by Mark D'Attilio. September 2008 47 .Press the Application Icon. Note : The programmed memory one-touch will allow odd size originals to be run from the RADF without jamming or cutting off a part of the image. 4. 2. tearing.bizhub C203 Solution ID Original jam. SOLUTION:Set up a memory one-touch for small/odd size originals from the platen glass.S. Production Print/SSD Copyright 2008. Solution CAUSE: Incorrect settings. Inc.Press mode memory and store the settings. 5.Press the Image Adjustment Icon.A.Press the Standard Size Icon. skewing.Press the Custom Size Icon.Max out the X and Y coordinates. no-feed. 3. Solution PROBABLE CAUSES: 1. SPECIAL NOTE : Solution contribution by Chuck Tripp. The control panel indicates ??? instead of the actual paper size. Mahen Shukla.e.). Replace the DF control board (p/n A01H RA01 02). etc. Production Print/SSD Solution ID TAUS0801765EN* Solution Usage 2 Description FS-xxx. Replace the beveled gear with cam (p/n 4641 3417 02). Production Print/SSD Solution ID TAUS0802303EN* Solution Usage Description Other than PS4 what can cause the machine to show a jam at position 2 of the DF-611 at power onand increment a 6602 in the counters? Solution The machine will show a jam at position 2 of the DF-611 at power on if PS14 the paper empty sensor has failed or the actuator is not moving correctly.A.bizhub C203 Solution ID Paper Conveyance jams. Workgroup/SSD.com/products/acrobat/readstep2. Legal. Production Print/SSD Solution ID TAUS0802282EN* Solution Usage Description The paper tray does not detect the paper size. first page not aligned properly/not stapled in stapled sets. Fluctuations of sensor read signal. 2. Copyright 2008. li TAUS0702507EN* Solution Usage 41 Description DF-611. dryer sheet. To view the PDF. The DF lift plate lowers in the middle of a job due to a failed DF control board. SPECIAL NOTE : Solution contribution by Gary Scimeca. September 2008 48 . Konica Minolta Business Solutions U. tearing.. Inc. Pledge®. Solution CAUSE:Static build-up onalignment plate which causes the first page to stick. SPECIAL NOTE : Solution contribution by Bill Hall and David Silverstein. folding. Double\multi-feeding. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 3. Solution CAUSE: The paper in the tray may have been cut to size and the actual size of the paper is not recognized as a standard size by the MFP. Slightly raise the lift plate. Mark D'Attilio and Freddie Burnham. For more details see the attached file.html . Try trimming back the mylar on the Separator Pad Assembly (p/n A01H R704 00) to the glue line (approximately 3mm) exposing more of the rubber underneath which prevents multiple sheet paper feed.S. ESS/BSE. The spring pressure for the separation roller is too weak or too strong. 4. Ledger). SOLUTION:Wipe affected are with anti-static compound (Brillianize®. Adobe Reader® must be installed. no-feed.adobe. 5.. See the attached photo for reference. skewing. Worn or damaged beveled gear with cam that lifts the paper tray. If the actuator is moving freely please replace PS14 part number 9335-1300-61. Letter. Increase/decrease the spring pressure for the DF-611 separation roller to determine the best results. SOLUTION: Remove the paper from the tray and measure it to determine if it is a standard size (i. intermittent jamming with code J-6602 or possibly codeJ-6603. folding. Inc.S. September 2008 49 . skewing. li Copyright 2008.bizhub C203 Paper Conveyance jams. Konica Minolta Business Solutions U.. tearing. no-feed.A. Solution CAUSE: This is a known anomaly with Microsoft® applications. Production Print/SSD Solution ID TAUS0630339EN* Description Printing from Microsoft® Word. Select "Specify IP Address or Printer Name." 5.5x8. Please be aware thatKonica Minolta does not provide any support related to this software. The application does not recognize the type of file. JPEG compression format is utilized for TIFF on the bizhub C451/C550/C650.S.com/downloadreader. Solution CAUSE: In order to maintain a manageable scanned data file size of color images. Click the "Acquire Settings" button. Adobe Reader® must be installed. Click onthe Configure tab. 4.5. like Adobe® CS3 Suite applications and the Intel® versionMacintosh® OS 10. Workgroup/SSD Solution ID TAUS0800366EN* Solution Usage 2 Description When printing from Microsoft® Publisher andperforming a mail merge. ESS/SSD and Bill Hall. even though it affects printing using any print driver. The print job maycomplete quickly.5 booklet (onto 8." Solution CAUSE: Missing TCP/IP setting. Konica Minolta Business Solutions U. ESS/SSD Solution ID TAUS0800360EN* Solution Usage 2 Description When inserting a scanned image as a color TIFF in Microsoft® Office applications. set Scale to Paper Size to 5.bizhub C203 Solution ID Software/Driver related TAUS0702214EN* Solution Usage 4 Solution Usage 3 Solution Usage 2 Description When attempting to print with account track enabled.5x11R paper) the output is always on 11x17. Adobe Reader® can be downloaded for free from the Adobe® web site at: Copyright 2008. Inc. SPECIAL NOTE : Solution contribution by Mark D'Attilio. JPEG compression is not supported on Microsoft® Office applications.4x. an error will occur after the file is selected. SOLUTION: It is recommended to use the Gray Scale setting on the bizhub C451/C550/C650 when a TIFF image is to be imported into a Microsoft® Office document. However.5x8. Open the driver Printer Properties.bravaviewer. SPECIAL NOTE : Solution contribution by Ron Reed. but the application indicates that it is still printing for a long period after the actual completion. Note :Color TIF files can be read by theBrava! reader. the job log details indicate "No account set for group authentication. SPECIAL NOTE : Solution contribution by Bill Ehmke. The same file may be viewed with Office Document Imaging. The problem appears to be related to how the application interacts with the DOCK while it is visible. Solution CAUSE: A compatibility issue between a native Intel® application. SOLUTION: Please read the attached Microsoft® articleregarding a resolution for the problem with Microsoft® Publisher 2000 and 2003. 3. Auto-hiding theDOCK through preferences will correct this printing deficiency. SOLUTION:To allow printing with account track authentication enabled. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Enter the TCP/IP address of the MFP. Solution CAUSE: Scale to Paper Size is not set properly in Microsoft® Word. perform the following: 1.htm . September 2008 50 . The application is unavailable to perform any other tasks during this period.A. Office is not able to open 24-bit True Color TIFF.. Production Print/SSD Solution ID TAUS0703546EN* Description Printing from any driver using an Adobe® CS3 Suite application is very slow. when attempting to print a 5. whichis available at no charge from the following web site: http://www. Adobe® and Apple® have not officially acknowledged this problem. SOLUTION: From the Microsoft® Word print dialog box. 2. To viewthe PDF. thecopiesare all stapled together. SOLUTION: The best workaround for this issue is to hide the Macintosh® DOCK. NET Framework 2. reboot the PC. the application calls "pstops" filter (PostScript to PostScript filter) to reflect the print settings that were set within the printer driver. Drivers.0 SP1 (Microsoft® Windows XP) Microsoft® .NET Framework 2.bizhub C203 Software/Driver related http://www. However. The following version of the firmware of the product that connects to this application must be used. Firmware and more'.com/service/ . An error occurs to acquire the information of the account group box which does not support in OpenAPI version 2. This is a QuarkXPress® issue.html .NET Framework 3. Solution CAUSE: Updated version of PageScope Data Administrator is required. SPECIAL NOTE : Solution contribution by KMBT (Japan).A.0 (Card version 20 [57AA-0100-G00-20-***]) or later bizhub 500/420 Phase 2. driver settings are processed as a default settings.0 (Card version 88 [4038-0100-G00-75-***]) or later bizhub 750/600 Phase 2. bizhub C450/C351 Phase 2. Solution ID TAUS0800085EN* Solution Usage 1 Description Copyright 2008. When receiving a large JobTicket. This issue occurs with alldevices communicating using OpenAPI version 2. Additionally. Konica Minolta Business Solutions U. the Data Export completes. then install this current version.0 (Card version A7 [4037-0100-G00-B6-***]) or later bizhub C250 Phase 2. The bizhub C650/C353/magicolor 8650 series PPD creates a large JobTicket because these PPDs have many printer features.0 (Microsoft® Windows 2000) Microsoft® . when performing Settings for multiple devices (through the "Setting for multiple devices tab". SOLUTION: This is not a Konica Minolta printer or driver issue.S. when Editing or Adding accounts). Solution CAUSE: This issue occurs in relation to the QuarkXPress® 7 print process (a restriction of QuarkXPress®). September 2008 51 .X of the device. but with errors and no information can be written to other devices. ESS/SSD Solution ID TAUS0801613EN* Solution Usage 2 Description When printing the image/document from QuarkXPress® 7.5 (Microsoft® Windows Vista™) Network:Properly configured TCP/IP protocol. SOLUTION: These issues have been addressed with the release of PageScope Data Administrator 4. Please check the Quark support site at: http://www. SPECIAL NOTE : Solution contribution by Mark Kemp. "quarkpstops" filter cannot process it.4110 which is available for download via the Konica Minolta Download Selector. copies. SPECIAL NOTE : Solution contribution by Mark D'Attilio. IMPORTANT : It is necessary to first uninstall the existing version of PSDA version 4.0 (Card version 20 [50GA-0100-G00-20-***]) or later System Requirements Supported OS: Microsoft® Windows 2000 Professional (SP4 or later) Microsoft® Windows XP Professional/Professional x64 Edition (SP1 or later) Microsoft® Windows Vista™ Business/Enterprise/Business x64 Edition/Enterprise x64 Edition Microsoft® . At this time. QuarkXPress® calls the "quarkpstops" filter (original filter of Quark) instead of the "pstops" filter.) do not work.com/products/acrobat/readstep2.x and the Device setup utility from Add/Remove Programs. As a result. printer settings (e. In Macintosh® OS. Duplex. contact a service center or the dealer where you purchased the MFP product.x. Note : For information on the firmware version of your product and upgrades. The following have been changed from the previous version: Fixing the problem as follows: The permitted functions show as Japanese characters. Inc... The driver settings are converted to the PostScript command with this filter.g. QuarkXPress® stores the driver settings in "JobTicket" then this "JobTicket"is converted to the PostScript command by "quarkpstops". Booklet etc. driver settings do not work. Japanese characters appear in the "Permitted Functions" section when performing Settings for multiple devices (through the "Setting for multiple devices tab" when Editing or Adding account information).0. Production Print/SSD Solution ID TAUS0801522EN* Solution Usage 2 Description In PageScope Data Administrator (PSDA) version 4.adobe.quark. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Select File. Lake View Terrace. Solution CAUSE:Microsoft® Excel prints each worksheet as a seperate print job. Inc. follow this workaround: 1. Regarding the bizhub C353P/magicolor 8650. When printing a document with a paper size set in Print Server Properties under the Settings tab of the PCL driver. Solution CAUSE: Duplexing is being selected in the wrong location. a release date for a fix has not yet been finalized. Firmware and more'. This is forcing manual duplexing. a document is printedas default paper size (Letter). Select OK.A. system software or printer drivers is available via the Konica Minolta Download Selector. please registerthe paper size by using "Custom size"under "Original size" or "Paper size" of Printing Preferences. Solution ID TAUS0800367EN* Solution Usage 1 Solution Usage 1 Description When duplexing from Microsoft® Publisher 2007 there is a manual duplexing wizard that is opening. The latest version of firmware.2 or higher. SOLUTION: To print the entire Microsoft® Excel workbook duplexed.This issuehas beenfixed with i-Option 2 (except for the bizhub C353P/magicolor 8650). SelectPrint.bizhub C203 Software/Driver related When printing a document with a Custom paper sizeregisteredby "Save Custom Size"under the Settings tab of the PCL driver properties.konicaminolta. Select Properties. Access the Selector from the KMBS public site ( http://www. Solution CAUSE: Firmware and printer driver updates required. Drivers. Solution CAUSE: Outdated Microsoft® Windowsdriver. SOLUTION: Select duplexing under the Properties and select Single-sided in the initial print dialog window. 6. Printing Preferences setting requires a change.. 2. SOLUTION: Install driver version 5. Firmware and more'. Copyright 2008.us ) Support &. Drivers. SPECIAL NOTE : Solution contribution by Jim Behrends. a documentis also printedas default paper size (Letter). 4.1. Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Notes : 1. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. 3. September 2008 52 . SOLUTION: As a temporary countermeasure. 2. Production Print/SSD Solution ID TAUS0800518EN* Description Unable to print using Account Track.S. w hen printing a document with Custom paper size. Konica Minolta Business Solutions U. this is a limitation on Excel.kmbs. SPECIAL NOTE : Solution contribution by by Guy Hanou -Lance Allen Co. In the print driver select Duplex. CA Solution ID TAUS0800544EN* Solution Usage 1 Description Only the first worksheet of a workbook is duplexed when printing from Microsoft® Excel.. 5. 7. In Microsoft® Excel select the first worksheet. Note : The latest print drivers are available via the Konica Minolta Download Selector. Select Cancel in the print dialog box. SPECIAL NOTE : Solution contribution by KMBT (Japan). Konica Minolta Business Solutions U..bizhub C203 Software/Driver related Repeatsteps 1-7 for each worksheet in the workbook.com/downloads/details. SPECIAL NOTE : Solution contribution by KM Europe (BEU). Firmware and more'. This issue could be solved by enabling the compatibility mode "Windows XP SP2" for the application "bash.exe" located in the bin folder of Cygwin/bin folder of bizhub C550 firmware. SPECIAL NOTE : Solution contribution by Gregg Gallant.but reverts tothe default setting. 1.FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . The Imaging Toolkit 2006 needs to be extracted first. Note : Please refer to attached file for additional detail. Inc.0 is being used with the settings: . Drivers. Solution When testing Imaging ToolKit 2006 and Cygwin© (version based on the bizhub C550). Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS.1. Firmware and more'. Adobe Reader® must be installed.Combination (N-up) : 2 in 1 . September 2008 53 . Microsoft® Word® or Word® Viewer must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.kmbs.microsoft. Microsoft® Windows Vista™ reported some memory problems. Access the Selector from the KMBS public site ( http://www.0. Do not try to install it out of the archive otherwise there will be an error message about a missing file. Note : The latest version of Imaging ToolKit 2006 is available via the Konica Minolta Download Selector under Utilities. SOLUTION:Open printer driver Properties by clicking "Printer" button in Adobe® InDesign® CS2/Illustrator® CS2 print dialog. Word® Viewer 2003 (11. Solution CAUSE:Incorrectsettings or printer driver. SPECIAL NOTE : Solution contribution by KMBT (Japan). Embedded Cygwin © was not working "out of the box". http://www. two small problems appeared which can be both eliminated to get the tools working properly.kmbs. 8. Drivers. Solution ID TAUS0703425EN* Solution Usage Description When printing an Adobe® InDesign® CS2/Illustrator® CS2 document from the PostScript driver. The paper size setting of the original document does notremainin thePostScript printer driver.1. To view the document.0.com/products/acrobat/readstep2. Drivers. Solution ID TAUS0703480EN* Solution Usage Description PostScript error ("stackunderflow" with an "astore" Offending Command) when printing a multi-page PDF document with Combination (N-Up) selected in Adobe® Acrobat® versions 5/6/7.konicaminolta. 11.aspx?DisplayLang=en&. Select File.us ) Support &.S. SOLUTION: Use the bizhub C203/C253/C353/C451/C550/C650 PostScript driver version 5. This symptom does not occur with the PCL driver. Firmware and more'. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. To viewthe PDF. it is printed on a different paper size.0 or bizhub C451/C550/C650 PostScript driver version 2. 10. Solution CAUSE:The bizhub C203/C253/C353 PostScript driver version 2. Please refer to the attached Release Notes for additional detail. Production Print/SSD Solution ID TAUS0703029EN* Solution Usage Description CF card programming with Cygwin© and Imaging ToolKit 2006. Access the Selector from the KMBS public site ( http://www.If problem persists. then set correct document size.0 or later. Solution ID TAUS0703717EN* Solution Usage Description All duplex jobs spool completely before starting to print.7MB) can be obtained free from Microsoft® at the following URL. Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Select OK.2.konicaminolta. 9. Note : The latest print drivers are available via the Konica Minolta Download Selector. Note : The latest print drivers are available via the Konica Minolta Download Selector. Select Print.adobe.PostScript Pass through : Enable (Default) Driver update required.us ) Support &. Select Entire Workbook.please use the PCL driver.0.html 2.A. Copyright 2008. SOLUTION: Set the Paper Arrangement to Prioritize Productivity. Press the Decision button. Adobe Reader® must be installed. "Deleted due to error. Enter Tech Rep Mode. It should be correct now. On IE7 perform the following: 1. OK. Select Punch Option Setting. the configuration will not be saved. SOLUTION: Select PRINT ENTIRE WORKGROUP in the application dialog box. September 2008 54 . If speed is an issue this should be set as a default.html . Microsoft® Windows XPProfessional and Microsoft® Windows Server 2003. Select Finisher. 6. A message willindicate to powerOFF/ON the MFP. Tools. Select the Finisher and Select 2-hole/3-hole Button. 7.A. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Production Print/SSD Solution ID TAUS0800748EN* Solution Usage Description "Error on Page" displayed when selecting Network Tab using Microsoft® IE6 and IE7. 7. Please refer to the atached Banner Printing Manual. Inc. Reacquire Device information in the driver. Under 'Check for newer versions of stored pages'. Tools. 5.com/products/acrobat/readstep2. 3. Solution CAUSE: The Web Browser is not refreshing the pages fast enough. Workgroup/SSD Solution ID TAUS0800601EN* Solution Usage Description When printing from Microsoft® Office Excel using authentication and printng several spreadsheets within the same document. 5." is indicated on the machine.S.bizhub C203 Software/Driver related Solution CAUSE: Paper Arrangement is set to Prioritize Arranging Papers under the Finish tab in the driver. SOLUTION: Banner printing is not supported on Macintosh®. if the Decision button is not pressed. Solution CAUSE: Improper selection in the print driver. Microsoft® Windows XP Home Edition. Production Print/SSD Solution ID TAUS0800388EN* Solution Usage Description Driver is not reporting the correct punch kitinstalled in the MFP. Solution CAUSE: Unsupported operating system. SPECIAL NOTE : Solution contribution by Paul Santangelo. 3. SOLUTION:To change the setting: 1. To viewthe PDF. the authentication dialog box pops up for each spreadsheet page. Select the General Tab. 4. Copyright 2008. change to 'Every visit to page'. Banner active mode error. SPECIAL NOTE : Solution contribution by Jim Behrends. Click OK. 2. Internet Options. Konica Minolta Business Solutions U. ESS/SSD Solution ID TAUS0800445EN* Solution Usage Description When attempting to perform banner printing from Macintosh®. Select Settings. SOLUTION: On IE6 perform the following: 1. SPECIAL NOTE : Solution contribution by Bill Hall. Temporary Internet Files. Solution CAUSE:Incorrect setting on the MFP. 6.adobe. 2.. 4. It is supported in the following environments:Microsoft® Windows 2000 Professional. adobe.3. Konica Minolta Business Solutions U. 3. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Status of network packets: A large amount of SNMPpacketshave been generated.html . (SSL-VPN) was installed on a PC. Inc. To view a PDF. Solution Three cases based ontime explaning whythe Printer Properties window for the printer driveris slow to open.[Zoom] [Layout] tab .2.DLL" that Microsoft® Windows OS prepares.one minute to open the Properties screen or to release the applications of Microsoft® Excel orAdobe® Acrobat®. SPECIAL NOTE : Solution contribution by Cesar Jimenez.Case 2>.[Combination]. Tools =>.1. Please refer to attached documentation concerning Microsoft® Knowledgebase Article ID 883788. Under 'Check for newer versions of stored pages'.[Create Overlay File]. [Basic] tab . Environment: OS: Microsoft® Windows XP Driver: PCL/PostScript version 5. Status of network packets: The response has slowedabout 10-100 timeson the part of the SNMP communication (the communication does not stop). Acquire Settings key =>.three minutes to open the Properties screen or to release the applications when printing. [Rotate 180].Properties =>. OK.html .3. Notes : 1.2. IE =>. Adobe Reader® must be installed.1. The following settings of Microsoft® Internet Explorer 6 are related to the limitation of Microsoft® Windows OS. [Binding Margin] [Stamp/Composition] tab . Production Print/SSD Solution ID TAUS0800766EN* Solution Usage Description Whenusing the bizhub C353 series XPS+ driver. Sympton: It takes about 30 seconds . version 5. Internet Options. Click onblue-highlighted links within the PDF(s) to view additional details. SPECIAL NOTE : Solution contribution by KMBT (Japan).1. CAUSE:The limitation of Microsoft® Windows OS. 4.A. =>. select Settings. Printer driver two-way communication by OpenAPI uses "WinINet. To viewthe PDF. Auto: ON Environment: OS: Microsoft® Windows XP Driver: PCL/PostScript all versions SOLUTION: Change setting . 6. 5. <. Sympton: It takes about one . Solution ID TAUS0800777EN* Solution Usage Description Why the Printer Properties window for the printer driver is slow to open.com/products/acrobat/readstep2. "WinINet. Status of network packets: The network communication stops for about one minute at the OpenAPI communication using TCP (port number: 50001).bizhub C203 Software/Driver related 2.. SOLUTION:TheXPS+ driver thatsupportsMicrosoft® Windows Vista™ Service Pack 1 will be released in June 2008. etc.com/products/acrobat/readstep2. Environment: OS: Microsoft® Windows Server 2003 /Internet Explorer 6 Driver: PCL/PostScript all versions SOLUTION: Use Microsoft® Internet Explorer 7.Case 1>. Neoteris®. [Booklet]. when printing. Acquire Settings key =>. version 5. September 2008 55 .Properties =>. CAUSE: Incorrect setting . Select the General Tab. 2. <. Internet Options. Symptom: It takes about 1-3 seconds to open the Properties window. Note : Please refer to attached documentation for details.DLL" seems to be used generally by the network programming of the Microsoft® Windows application. [Print in Overlay] Solution CAUSE: The bizhubC353 series XPS+ driver.. Please refer to the attacheddocument to confirm whether Neoteris® is installed.0 does not support Microsoft® Windows Vista™ Service Pack 1.Case 3>. change to 'Every time I visit the webpage'. there was a problem in processing acquisition of device information. Click OK. Adobe Reader® must be installed.adobe. LAN settings Use automatic configuration script: ON. the following features do not work. CAUSE: In an environment that the secure application manager. Auto: OFF <. Connections tab =>.0 orearlier SOLUTION: Please use PCL/PostScript version 6.0 on Microsoft® Windows Vista™ Service Pack 1.S.1. Copyright 2008. Under Browsing History. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Configure tab =>. Configure tab =>.0 or later. SOLUTION: Pleasechoose one ofthe following countermeasures: Use the PCL driver.sit format) thefile is opened in Microsoft® Word instead of uncompressing it. Production Print/SSD Solution ID TAUS0801431EN* Solution Usage Description When too many users simultaneously attempt to perform PageScope Box Operator functions while accessing the same MFP. only one document can be downloaded at a time from the same device. Solution CAUSE: It is possible for multiple users to connect to the same MFP simultaneously through PSBO.5x14) are printing on one size paper. ESS/SSD Solution ID TAUS0801687EN* Solution Usage Description When printing a Microsoft® Excel 2003/2007 file with the PostScript driver. 3. After opening the properties of the PostScript driver with the printer folder of Microsoft® Windows and selecting "Manual" in Zoom. Print Criteria : OS: Microsoft® Windows 2K/XP/Vista Driver: All versions on bizhub C353/C253/C203/magicolor 8650 and all versions except Initial Function Version on bizhub C650/C550/C450 Procedure : 1. Select File ? Print ?Properties ?Advanced Properties ?PostScript Passthrough. Copyright 2008. 2. September 2008 56 . The PSBO application and/or the MFP may need to be restarted in order to resume using the PSBO application.. SPECIAL NOTE : Solution contribution byJohn Meyer. pleasesave it. either through PSBO or PageScope Web Connection (PSWC). Solution CAUSE:Incorrect setting within the driver. Konica Minolta Business Solutions U. Solution CAUSE: Stuffit® is not installed on the computer. Change to an arbitrary value for Zoom (Adjust to) by "File"=>. Change the value of Zoom in the properties of the PostScript driver. North Shore OfficeMachines. 4. Inc. "Page Setup" on the menu after opening Microsoft® Excel.bizhub C203 Software/Driver related SPECIAL NOTE : Solution contribution by KMBT (Japan). Open the driver properties after selecting the PostScript driver by "File"=>. it is printed with same size even though the Zoom value was changed ("Adjust to" via"Page Setup" on the menu). SOLUTION: Please download and install Stuffit® on the Macintosh®. However. Close the properties after clicking "OK" without changing anything.S. This symptom does not occur when printingwith thePCL driver orif usingthe PostScript driverafter changing the default value of Zoom in the printer folder. It is possible that this specification may be changed for future models. SOLUTION:If the lockup issue occurs. Solution ID TAUS0801342EN* Solution Usage Description PDF/Microsoft® Word mixed original sizes (8. SPECIAL NOTE : Solution contribution by Mark Kemp. "Print" on the menu. Solution ID TAUS0801330EN* Solution Usage Description When attempting to unpack the Macintosh® driver (a file in . 8. SOLUTION: Check and disable PostScript Passthrough within the driver. it is possible that the PageScope Box Operator (PSBO)application may lock up intermittently. SPECIAL NOTE : Solution contribution by Freddie Burnham.A. As a result.5x11. the number of simultaneous connections from PSBO to the same MFP will need to be reduced. Start the print operation. the second user will have to wait until the previous download is completed. Solution CAUSE:Anomaly with the PostScript driver. if two or more users attempt to download a document in a box by PSWC or PSBO simultaneously from the same MFP. the following features do not work: [Basic] tab=>. Solution CAUSE: Incorrect printer driver being used. [Print in Overlay] Solution CAUSE: The bizhub C353 series XPS+ driver version 5.Com.com/products/acrobat/readstep2.adobe. SPECIAL NOTE : Solution contribution by KMBT (Japan). [Create Overlay File]. SOLUTION: New firmware version J8 isavailable that corrects this issue. The latest print drivers are available via the Konica Minolta Download Selector. Solution ID TAUS0801980EN* Solution Usage Description "Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.0 on Microsoft® Windows Vista™ Service Pack 1. Access the Selector from the KMBS public site ( http://www. Print a document. This issue does not occurwith Microsoft® Windows XP Service Pack 2. Adobe Reader® must be installed.kmbs. To viewthe PDF.1. [Binding Margin] [Stamp/Composition] tab =>.1.bizhub C203 Software/Driver related SPECIAL NOTE : Solution contribution by KMBT (Japan).us ) Support &. September 2008 57 .0 does not support Microsoft® Windows Vista™ Service Pack 1 SOLUTION: Use the bizhub C353 series XPS+ driver version 6. SOLUTION: Please use PCL driver. Solution CAUSE: A bug with PCL5 interpreter. Firmware version J8canbe downloadedvia the Konica Minolta Download Selector. [Zoom] [Layout] tab =>.. Drivers. 2.konicaminolta.S. Open the driver Properties then change the Paper Type setting. Note : Please refer to the attached Release Notes prior to driver installation. Firmware and more'. 4. ESS/SSD Solution ID TAUS0801899EN* Solution Usage Description Whenusing the bizhub C353 series XPS+ driver version 5. Solution CAUSE: Driver incompatibility.3. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Konica Minolta Business Solutions U. [Booklet].0. [Combination]. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Result: The document is printedon Plain Paper setting.A. Firmware and more'. Reproduction Procedure 1.3. Copyright 2008.html . SPECIAL NOTE : Solution contribution by KMBT (Japan). Solution ID TAUS0801827EN* Solution Usage Description Print output from SAP using the HP® LaserJet 4000 device type does not match the output as compared to the HP® LaserJet 4000 printer. Inc.3.1. Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Open Photo Printing Wizard then select the PostScript driver. [Rotate 180]. Open a documentwith Microsoft® Windows Picture and FAX Viewer orMicrosoft® Office Picture Manager. 3. Solution ID TAUS0801730EN* Solution Usage Description When printing a document from Microsoft® Windows Picture and Fax Viewer or Microsoft® Office Picture Manager by using a PostScript driver on Microsoft® Windows XP Service Pack 3 thePaper Type setting cannot be changed. Drivers. A. DATASTREAM=HPPCL5 Replace the line with the following: DATASTREAM=HPPCL5I Thiswill tell HPT to image the form instead of rasterize it. Inc. Workgroup/SSD Solution ID TAUS0802083EN* Solution Usage Description PostScript or PCL driver will not hold the settings in Printing preferences/Printing defaults.The only thing they will do is print labels.bizhub C203 Software/Driver related SOLUTION: Stamps.Option Board Status and reboot the system. SPECIAL NOTE : Solution contribution by Paul Santangelo. ESS/BSE Solution ID TAUS0802061EN* Solution Usage Description Unable to locate the application registration option via PageScope Web when using the RightFax® utility. SOLUTION: This is the specification for the bizhub C353/C650 series printer drivers because the authentication settings and Account Track are stored in the Microsoft® Windows User registry key. the application does not appear on the touch panel.. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. SOLUTION: Remove the Fax Kitand disable the function. etc. Solution CAUSE: The Fax Kit (FK-502) is installed and conflicts with the RightFax® utility. end the writer.The margins are not set correctly and produces the offset. Application. Production Print/SSD Solution ID TAUS0802059EN* Solution Usage Description When registering application via RightFax® utility.com states that they will not work with Konica Minoltadrivers.S. the form should be inline with the text. Workgroup/SSD Solution ID TAUS0802060EN* Solution Usage Description When printing AS/400® forms. ASG/SSD Copyright 2008..com. Solution CAUSE: The registry records only one setting for each user logging into Microsoft® Windows. Even if the authentication settings and Account Track are changed for Printing preference. SPECIAL NOTE : Solution contribution by Chuck Tripp.System 2 =>. the print does not line up with the form. vary the device description OFF/ON and start the writer. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Printer default. When the job is sent. SOLUTION:Create or obtain a new WSCST (Workstation Customization Object)with the following keyword in it. Konica Minolta Business Solutions U. SOLUTION: Disable the FK-502 in Service mode =>. Solution CAUSE:The AS/400® is rasterizing the forms based on an HP® LaserJet 5si (this is by design). and you have to purchase the labels from Stamps. SPECIAL NOTE : Solution contribution by Craig Blyther.the datais stored in the User registry key which is always the same for your Microsoft® Windows user account. September 2008 58 . If this does not resolved the problem. Solution CAUSE: Conflict with the Fax Kit (FK-502). Recompile the WSCST. then remove theFax Kit. 2. some features (UserAuthentication. 7. Name the file and click Save. Select a job for downloading and click Download Setting button. Konica Minolta Business Solutions U. Therefore. To viewthe PDF. Click OK button.... File Download screen is displayed. September 2008 59 . please turn OFF/ON the MFP main power. Note : If clicking the “Back” button in the screen. IMPORTANT : Theseprinter drivers (printer drivers for Macintosh® OS X)do not support the printer sharing functionfor Macintosh® OS X. Please wait. [ Procedure ] 1. Open Box tab. 14. click “x” in upper-right corner of “Address Book registration is complete” screen. Click Download button.) do not work on client computers. 6.x). Open PageScope Web Connection.At this time.html . etc. 3. Open PageScope Web Connection. File List of selected Box is not displayed. Click “x”in upper-right corner of “Preparation for download has been completed. the client computer loads only the PPD fileof this printer (specification for Macintosh® OS X printer sharing). Plug-in)in all client Macintosh® computers with the driver installer beforehand. this problem occurs. [ Supplemental Information ] In Store Address operation.S. this problem does not occur. 12. 11. A Special Program that corrects this problem was recently released.” is displayed. 1.)which is provided by the PPD Plug-in do not worksince the clientMacintosh® computerdoes nothave PPD plug-in file. Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Click Close button on Download complete screen.” is displayed. 3. it is impossible to open the Box. When repeating the following procedure. If repeating this operation around 35 times.adobe. Adobe Reader® must be installed. when this problem occurs. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.kmbs. if repeating the above procedure. SPECIAL NOTE : Solution contribution by KMBT (Japan). The problem will be resolved. Drivers.” screen.us ) Support &. etc.A. SPECIAL NOTE : Solution contribution by KMBT (Japan). The latest printer drivers are available via the Konica Minolta Download Selector. 8. 4. Solution CAUSE: When you share the driver on Macintosh® OS X (printer server). 13. 2. Click Save. some printer features (User Authentication. Copyright 2008. SOLUTION: If you install the driver files (PPD. “Now exporting.. “Preparation for download has been completed. 9. Inc. However. Solution ID TAUS0802291EN* Solution Usage Description When clicking individual Box from PageScope Web Connection. 5... Open Box tab.konicaminolta. Access the Selector from the the KMBS public site ( http://www. Select any Box from User Box List. Note :For details. Perform the Download to PC operation according to the above procedure and click “x” button in Step 13.com/products/acrobat/readstep2. Firmware and more'. thisissue does not occur. Solution CAUSE: Failure of PageScope Web Connection.if you have anissuewith Macintosh® OS X printer sharing.bizhub C203 Solution ID Software/Driver related TAUS0802290EN* Solution Usage Description When sharing the printer driver on Macintosh® OS X (version 10. please refer to the attached file. Note :If repeating this operation around 35 times. Select Download to PC. 4. you cannot open the Box. Please be aware that it may not immediately be available via the Konica Minolta Download Selector. this problem occurs. this problem reoccurs. Konica Minoltais not responsible tosupport it. SOLUTION: As atemporary countermeasure. Select any Box from User Box List. 10. Display File List of selected Box. Production Print/SSD Solution ID TAUS0703679EN* Solution Usage 16 Description C-4551 (C4551). wrong display. Select NVRAM/BRU Replacement Program. If the bracket is tilted.com/products/acrobat/readstep2. Konica Minolta Business Solutions U. 3. the sensor cannot detect the Transfer Belt position properly. &. b. Inc. Adobe Reader® must be installed. Click on Warranty Services &.A02E011005566 and onward bizhub C353P .Transfer Belt Retraction Sensor (PS31) mounting bracket (p/n A02E112100) is fixed with a screw and it can be tilted while assembling.A02E012005777 and onward bizhub C253 .A02E013000060 and onward 2. The NVRAM can be ordered via the Online Technical &. the shape of the bracket has been changed. lock-up TAUS0703444EN* Solution Usage 25 Description C2152 (C-2152) at power up. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.com: 1. Select Warranty. The following serial number cut-ins have the modified write units installed.current Actuator A02E112212 . To viewthe PDF.adobe. In order to avoid tilting the bracket.adobe. September 2008 60 . Production Print/SSD Solution ID TAUS0702927EN* Solution Usage 17 Description Network menu button is missing from Admin Mode. C-4552 (C4552).S. Please refer to attached documentation for additional detail.A02E010005899 and onward bizhub C203 .modified Actuator Notes : a. 2. Special Programs (menu at left side of screen). If a request is received without an established problem ticket number the request will be denied. Select the Service tab. 5.Detecting Plate not positioned properly.When at the machine.. SOLUTION: To receive a replacement NVRAM. Solution PROBABLE CAUSES: 1. Ensure that allpacking material has been removed before the Transfer belt is installed. To viewthe PDF. SOLUTION: Replace the write unit (p/n A02ER70200 for the bizhub C203/C253 and p/n A02ER70100 for the bizhub C353). Solution CAUSE: Corrupt NVRAM. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. ESS/SSD and Freddie Burnham.bizhub C203 Solution ID Warm-up. SPECIAL NOTE :Solution contribution by Rich Raynor. C-4553 (C4553)or C-4554 (C4554) error codes during setup. Machine Serial Number bizhub C353 A02E010001515 and onward bizhub C353P A02E013000006 and onward Copyright 2008. Install the modified Detecting Plate (p/n A02E503301).html .Somepacking material was not removed froma new Transfer belt before installation. pleaseutilize the online ordering form. Technical/FOC Programs (in center of screen).com.html . 4. PARTS A02E112100 -current Bracket A02E112111 -modified Bracket A02E112201 . Special Program order form located within MyKonicaMinolta. Please refer to the attached procedure for instructions on how to install the modified bracket. Shape of the detecting plate has been modified. Repair. SPECIAL NOTE : Solution contribution by Cesar Jimenez.A. IMPORTANT : All 4 write units must be replaced as a set. incorrect operation. Adobe Reader® must be installed. And shape of the sensor actuator has also been changed because the actuator could touch the other parts.com/products/acrobat/readstep2. Note :The following are the serial number cut-inshaving themodified Detecting Plate: bizhub C353 . Solution CAUSE: Failed write unit. Note : IMPORTANT: All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. please check the condition of Sensor Bracket and change the Sensor Bracket and Actuator if necessary. 3. Login to MKM. collect the following information before calling support: If i-Option ever was ever licensed on the MFP and if the additional 512MB of memory was ever installed at any time The firmware level prior to the machine being upgraded to version 88 If the machine ever had firmware version 85 or 86 A history of recent NVRAM or EEPROM borad replacement Obtain a machine Management List and have it ready to attach to the ticket. ESS/SSD Solution ID TAUS0657405EN* Solution Usage 12 Description Anhourglass is displayed on the operation panel at power up. which requires contacting support.S.A. SOLUTION: When the Repair procedure is unsuccessful. Konica Minolta Business Solutions U. lock-up bizhub C253 A02E011001168 and onward bizhub C203 A02E012001535 and onward SPECIAL NOTE : Solution contribution by Rich Raynor. SSD Hotline advisor : Please contact your team leader after collecting all the necessary information. The Initialization procedure cannot be performed by technician access to the LMS (License Management Server). unable to transmit faxes. Inc. Solution ID TAUS0801179EN* Solution Usage 9 Description "Repair" procedure is unsuccessful in resolving "License Management error occurred" message on the MFP. the default display will list Fax numbers instead of E-mail addresses. Solution CAUSE: Some reasons why the "Repair" procedure may be unsuccessful: When replacing the NVRAM or the EEPROM board. Firmware and more'. Solution CAUSE: The firmware is corrupt. If both the NVRAM and the EEPROM board are replaced. September 2008 61 .html .bizhub C203 Warm-up. SOLUTION:Re-flash the machine to the latest firmware.adobe. Note : Please refer to attached remaining documentation for more details. To view a PDF. ESS/SSD Solution ID TAUS0703449EN* Solution Usage 8 Description If a Fax board is installed and a user performs an LDAP search. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. [Initialization] would then be necessary. the License Management error condition cannot be resolved by performing the Repair operation. When the parts are replaced with used parts.The latest version firmware or system software is available via the Konica Minolta Download Selector. Drivers. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SPECIAL NOTE : Solution contribution by Mark Kemp. SSD Solution ID TAUS0648761EN* Solution Usage 5 Description FK-502.com/products/acrobat/readstep2.Onge. If Initialization is required. Solution CAUSE: Firmware update required. A screenshot of the message returned from the LMS if "Repair" was unsuccessful A "Request Code" from the MFP and the S/N must be obtained in order to start the "Initialization" procedure (see attached"Obtain Request Code") IMPORTANT : If i-Option features had previously been registered on the MFP. please replace them with new parts. Copyright 2008.. SPECIAL NOTE : Solution contribution by Don St. it will be necessary to re-register and re-license the i-Option functions after Initialization is completed (see attached"i-Option Setup Instructions and License Activation"). wrong display. incorrect operation. Adobe Reader® must be installed. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Firmware and more'. Drivers. SOLUTION: Upgrade firmware to version 88 or greater for bizhub C203/C253/C353 and version 6M or greater for bizhub C451/C550/C650. Select [8. 3. Production Print/SSD Solution ID TAUS0703575EN* Solution Usage 5 Description FS-517/FS-519/FS-608. Please refer to attachments for supporting information. bizhub C203/C252/C353/C451 with FS-519 CAUSE: SW2 under the shutter drive assembly of the finisher is in the incorrect position. Notes : a. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Select [Telephone Line Settings].Please refer to theattached document for additional information. ESS/SSD Solution ID TAUS0703210EN* Solution Usage 4 Description C-4551 code at startup. 6.. Select [PB]. The MFP administrator E-mail address will be listed in the FROM field on the E-mail client entry list. 4 September 2008 62 . 1. Inc. Change the ‘From’ Access to Restrict. incorrect operation. 5. SPECIAL NOTE : Solution contribution by Rick Veale. lock-up Solution CAUSE: The Fax is set for Pulse dialing. Adobe Reader® must be installed.” message. 4. To view a PDF.html . Fax Setting]. SPECIAL NOTE : Solution contribution by Mark D'Attilio.A. Solution bizhub C451/C550/C650 with FS-517/FS-608 CAUSE: SW1 settings on the Transfer control board (p/n A07R H090 12) are incorrect. SOLUTION: Reposition the SW2(Microswitch. Power the copier OFF/ON. b.S. Access the Administrator mode. “The part indicated by arrow is open. 7.adobe. 2. wrong display.com/products/acrobat/readstep2. Press ‘Restrict Job Setting Access. SPECIAL NOTE : Solution contribution by Cesar Jimenez. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Solution To restrict changing MFP 'FROM' E-mail address field. To viewthe PDF.com/products/acrobat/readstep2. SW1-2OFF ? ON). SOLUTION: Replace the PH Unit Assembly (p/n A02E R701 00 for the bizhub C353 and p/n A02E R702 00 for the bizhub C203/C253).html . p/n 9331 2200 31) actuator under the tab as illustrated in the attached documention. To change the setting perform the following. 2. SPECIAL NOTE : Solution contribution by Tom Kelly. 5. Press ‘Restrict User Access’.adobe. Workgroup/SSD Solution ID TAUS0703663EN* Solution Usage Copyright 2008. SOLUTION: Please setSW1-1 and SW1-2 from OFF to ON (SW1-1:OFF ? ON. 3. 4. Solution CAUSE: The Cyan PH unit has failed. Press Utility\Counter button. Enter Administrator password. c. This is current specification recceived from Konica Minolta Business Technologies in Japan. Konica Minolta Business Solutions U. Adobe Reader® must be installed. Production Print/SSD Solution ID TAUS0800115EN* Solution Usage 5 Description How to prevent changing MFP 'FROM' E-mail address field for Scan to E-mail when logged into MFP with User Authentication\Active Directory enabled. Press System Setting.bizhub C203 Warm-up. SOLUTION: Change the Pulse dialing to PB dialing. Ensure that it is properly closed. Press Administrator Setting. perform the following: 1. bizhub C203 Warm-up, wrong display, incorrect operation, lock-up Description FK-502, unable to receive or transmit. Solution CAUSE: Corrupt firmware, hard drive or memory. SOLUTION: Format the hard drive and re-flash the machine if needed. To format the hard drive perform the following: 1. Enter the Tech Rep mode. 2. Select State Confirmation. 3. Select Memory/HDD Adj. 4. Press the down arrow and select HDD Format. 5. Press the Start key, format the hard drive Physical and then Logical. Notes : a. Perform a data clear if needed. b. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD Solution ID TAUS0801291EN* Solution Usage 4 Description FS-609, "Right front door is open" messageafter the finisher begins to cycle at power up and is unable to be cleared. Solution CAUSE: The finisher up/down motor (M6) causesthe loss of24V DC on the DCPS at CN7, pin 5 (fuse F501)to be lost. SOLUTION: Inspect the FS-609 up/down drive for binding and replace the up/down motor (p/n 4583 5064 01) and the DCPS (p/n A02E M400 01) as a set. Note : The serial number cut-infor the FS-609 which is modified to improve M6/DCPS reliability: <FS-609-0Y0> A0D60Y0002632 and after <FS-609-WY0> A0D6WY0004214 and after <FS-609-210> 8060001 and after <FS-609-320> A0D6320000107 and after <FS-603-4583-712> 71235687 and after SPECIAL NOTE : Solution contribution by KMBT (Japan) and Tom Kelly, Workgroup/SSD Solution ID TAUS0701505EN* Solution Usage 3 Solution Usage 3 Description Machine beeps when the Fax/Scan button is pressed and fails to display the fax/scan screen. Solution CAUSE: The HDD is not enabled. SOLUTION: To enable the HDD, perform the following: 1. Press the Utility/Counter key. 2. Touch [Meter Count] on the touchscreen. 3. Touch [Check Details] on the touchscreen. 4. Press Stop, 0, 0, Stop, 0, 1 on the touchscreen. 5. Touch [System 2] on the touchscreen. 6. Touch [HDD] on the touchscreen. 7. Touch [Installed] on the touchscreen. 8. Touch [End] on the touchscreen. 9. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD Solution ID TAUS0703093EN* Description Recovery procedure for CF cards. Solution Beforethe Recovery Procedure: Download the firmware file again and verify that the same problem reoccurs. Download the firmware file from another computer using a LAN line. Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 63 bizhub C203 Warm-up, wrong display, incorrect operation, lock-up If a CF card was accidentally or otherwise formatted for use with Microsoft® Windows, it is no longer useful as a device for installing firmware to the MFP. Attached,is a recovery procedure to fix this issue.The procedure uses a diskHEX editor toremove the data which prevents the MFP from loading the firmware. CAUTION : It has been tested by the field successfully, however, if the procedure is not followedcompletely, damagecan result in the CF card, which may also damage the MFP. SSD and KMBS holds no responsibility for the use or misuse of the procedure and the software that it references. Note : The attached file will extract the PDF procedure and the Disk HEX editor files. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/BSE and Cesar Jimenez, Production Print/SSD Solution ID TAUS0703094EN* Solution Usage 3 Description Unable to select Booklet feature when using Freeform™. Solution CAUSE: FreeForm™ does not support the booklet feature. SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm™. It is recommendend to first have document imposed as needed and then utilize FreeForm™. The IC-303/IC-305 does have an Impose™ module option available that can be used to impose the file prior to utlizing FreeForm™. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD andChuck Tripp, Production Print/SSD Solution ID TAUS0703506EN* Solution Usage 3 Description The machine is indicating “Please close this section properly” and the arrow is pointing to the top tray of the finisher. Solution CAUSE: Malfunction or improper installation of the Shutter Detect Switch (SW2). SOLUTION: Please Check the Shutter detect switch (p/n 9331 2200 31)and verify that it is installed properly and functioning properly. Please see the attached image for details on the switch location. SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD Solution ID TAUS0800043EN* Solution Usage 3 Solution Usage 3 Description Missing the Forward TX Setting tab. Solution CAUSE: Incorrect setting. SOLUTION: To have the Forward TX Setting tab indicated: 1. Enter the administrator mode. 2. Select Fax Settings. 3. Select Function Settings. 4. Select PC-Fax RX Setting, select Restrict and exit the mode. SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD Solution ID TAUS0800047EN* Description FK-502, intermittent T81 and T82 errors when faxing. Solution CAUSE: The fax target area is set to 'Japan'. SOLUTION: Set the fax target to 'U.S.' by performing the following procedure: 1. Enter Tech Rep mode. 2. Press System 1. 3. Press Marketing Area. 4. In the lower right hand corner of the touchscreen, press Fax Target and scroll to 'U.S.'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 64 bizhub C203 Solution ID Warm-up, wrong display, incorrect operation, lock-up TAUS0801278EN* Solution Usage 3 Solution Usage 3 Description Cannot access Admin mode and cannot reset Admin password in Service mode. Solution CAUSE: Data Clear required. SOLUTION: To resolve this problem, please perform the following procedure: 1. Enter Service mode. 2. Select System 1. 3.Select Initialization. 4.Select Data Clear, press blue Start button, wait for instructions on LCD. 5.The Admin password will now be reset to thedefault 12345678. 6.Network settingsand HDD is returned to an Unset default values, this information will need to be reprogrammed into the machine. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD andBill Hall, Workgroup/SSD Solution ID TAUS0801696EN* Description "Please close right door" message. Message appears when right door is openor thefront door is open and right door is closed. Solution CAUSE: A failed DCPU. SOLUTION: To verify a failed DCPU, test continuity across both S5 and S4 is good and PRCB CN31 has 24V DC present. If DCPU CN7, pin 5 does not have 24V DC replace DCPU (p/n A02EM40001). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD Solution ID TAUS0702225EN* Solution Usage 2 Description Error scanning to SMB and FTP; changing the file name allows the file to transfer. Solution CAUSE: Invalid character in the default naming convention of the file name. SOLUTION: The default naming convention is based on the machine name. Rename the machine and remove the invalid character. To change the machine name perform the following: 1. Press the Utility key. 2. Select Administrator Setting. 3. Select Administrator/Machine Setting. 4. Select Input Machine Address. 5. Rename the machine to remove the invalid character. 6. Exit to normal operating screen. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD Solution ID TAUS0703422EN* Solution Usage 2 Description C-C164 (CC164) error. Solution CAUSE: The wrong model firmware was installed. SOLUTION: The firmware versions for the bizhub C203/C253/C353/C451/C550/C650 are not interchangeable and must be installed on the correct model. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD and Ian Lynch, Production Print/SSD Solution ID TAUS0703698EN* Solution Usage 2 Description FK-502, unable to transmit or receive and an error R09 is indicated. Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 65 Power machine OFF/ON using the main power switch.Select [State Confirmation] on the touchscreen. Press HDD. Production Print/SSD Solution ID TAUS0800274EN* Description The Fax/Scan button does not light. 2 September 2008 66 . 4. 4.bizhub C203 Warm-up. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Production Print/SSD Solution ID TAUS0800575EN* Solution Usage Copyright 2008. Select HDD and press Installed. and then turn it back ON. SPECIAL NOTE : Solution contribution by Mark D'Attilio and Chuck Tripp. 2. 10. Workgroup/SSD Solution ID TAUS0800556EN* Description C-D010 (CD010)after replacing the hard disk drive (HDD). 5. Press End and then Exit. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Solution To have the button light: 1. Konica Minolta Business Solutions U. only beeps.Ignore the malfunction code and access Service Mode again.Select [Logical Format] on the touchscreen.Press User Settings. When the machine powers up again it will still indicate “C-D010”. 3. 3.A. SOLUTION: The enable the job display feature perform the following procedure: 1. Press Installed. SOLUTION: Re-install the hard drive by performing the following: 1. Enter the Sevice Mode. SPECIAL NOTE : Solution contribution by Ian Lynch.. 4.Press the Utility key. 2.] on the touchscreen. Touch System 2. 12. Enter the Tech Rep mode.Press Job List and then OK. and then turn it back ON. When formatting result displays “OK” turnOFF the main power switch. 6. incorrect operation. 11. 2. 8. When formatting result displays “OK” turnOFF the Main Power Switch. wait for 10 seconds.Select [State Confirmation] on the touchscreen. 4.] on the touchscreen. wait for 10 seconds. 5.Select [HDD Format] on the touchscreen. 3. 9. Solution CAUSE: Hard disk drive not formatted.Press the Start button on the control panel. 2.S.Press Sub Screen Display.Access Service Mode.Select [Memory/HDD Adj. Inc.Select [Memory/HDD Adj. 3.Press the Start button on the control panel. SOLUTION: Perform the below procedure to format the HDD: 1.Select [HDD Format] on the touchscreen. Production Print/SSD Solution ID TAUS0800016EN* Solution Usage 2 Solution Usage 2 Solution Usage 2 Description The job list is not displayed on the operation panel. 5. Solution CAUSE: The job list is not enabled to display on the operation panel.Select [Physical Format] on the touchscreen.Press Display Settings. 7. Press System 2. wrong display. lock-up Solution CAUSE: The hard drive is not installed. Note : The HDD must be installed and functioning properly. Hard disk drives do not come pre-formatted. Note :Please push "Name Dest. C1183 (C-1183) error code when outputting paper to Tray 3.com/products/acrobat/readstep2. Note : To view a PDF.C-255B (C255B). September 2008 67 .0. Solution CAUSE: The lower adjust plate is not in the correct position. incorrect operation. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.0. Drivers. Reseat thecolor IUandif the problem persists. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SPECIAL NOTE : Solution contribution by Paul Santangelo." button to change the E-mail addresses display. SOLUTION: There is no way to change the display list. ESS/SSD Copyright 2008. replace it.124.0) Solution CAUSE: Firmware update required. SOLUTION: Please upgrade the MFP firmware to version J8 (i-Option 2) for bizhub C451/C550/C650/C203/C253/C353. The file can either be saved to disk or opened. This occurs when the FS-519 is configured with an OT-602 (Additional Output Tray) installed inconjunction with an MT-502 (Mailbin Kit) or a SD-505 (Saddle Stitcher Kit). SPECIAL NOTE : Solution contribution by Mark Kemp. The proper placement of the adjust plate is shown on page E-3. WinZip®should be installed. lock-up Description C-255A (C255A). Item #Color IU Model A0DE0CF Magenta bizhub C203/C253 A0DE0DF Magenta bizhub C353 A0DE06F Yellow bizhub C203/C253 A0DE07F Yellow bizhub C353 A0DE0HF Cyan bizhub C203/C253 A0DE0JF Cyan bizhub C353 SPECIAL NOTE : Solution contribution by Tom Kelly.S. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Konica Minolta Business Solutions U.115. It is recommended to download the ZIP and open from the local computer to view or run. Adobe Reader® must be installed.bizhub C203 Warm-up. Adobe Reader® must be installed. C-2559 (C2559)or C-255C (C255C)at power up. This problem does not occur on Adobe® Flash Player(Version 9.0) is installed. WinZip® can be downloaded from the WinZip® website: http://www.Konica Minolta.com/products/acrobat/readstep2.The latest version firmware or system software is available via the Konica Minolta Download Selector.adobe.winzip. Solution CAUSE: Fax option is installed and thefax phone numbers list takes precedence over E-mail addresses. ASG/SSD Solution ID TAUS0703217EN* Solution Usage 1 Description Display listing for LDAP search default to fax numbers instead of E-mail addresses.html . TheM (Magenta) IU(C-255A). Production Print/SSD Solution ID TAUS0801652EN* Solution Usage 2 Description TCP socket error occurs when using PageScope Web Connection if latest Adobe® Flash Player (Version 9..A. SPECIAL NOTE : Solution contribution by Ian Lynch. step IV Installation procedures (if mailbin/saddle stitcher is mounted) in figure (9J06IXC129DB).adobe. Firmware and more'. SOLUTION: Position the lower adjust plate in the correct position according to the attached OT-602 Installation Manual.html . versionGWJ-K1 for bizhub C252/C252P/C300/C351 and version GWJ-K0 for bizhub C352/C352P/C450/C450P. Please make sure to read the attached zipped Release Notes for other enhancements.htm . SOLUTION: Replace the K (black) IU (Item#A0DE02F for the bizhub C203/C253 and Item #A0DE03F for the bizhub C353). Inc. Solution CAUSE: The K (black) IU(C-255C)has failed.com/ddchomea. Workgroup/SSD Solution ID TAUS0801113EN* Solution Usage 2 Description FS-519. To open the ZIP file. wrong display. To viewthe zipped PDFs. Y (Yellow) IU(C-255B) orC (Cyan) IU(C-2559)is not fully seated or has failed. Japanstates that this is specification. SPECIAL NOTE : Solution contribution by Tom Kelly. Press System Error Clear and press the Start Key. 2. is a CC165 (C-C165)indicated? Solution The errorcode will be displayed after the firmware update is complete when there is a model mismatch between themachineand document feeder.bizhub C203 Solution ID Warm-up. 3. Copyright 2008. incorrect operation. Production Print/SSD Solution ID TAUS0800391EN* Solution Usage 1 Solution Usage 1 Description MEMORY OVERFLOW is indicated when printing a 19-page PDF document from Adobe Reader® 8 and only when selecting booklets. lock-up TAUS0703371EN* Solution Usage 1 Solution Usage 1 Description C-4553(C4553) when the image stablization is being performed by the machine. Enter the Tech Rep mode. SPECIAL NOTE : Solution contribution by Tom Kelly. The bizhub C650 should be installed with the DF-610. Solution CAUSE: The file path contains spaces. Production Print/SSD Solution ID TAUS0703850EN* Description Why. September 2008 68 . wrong display. Solution CAUSE: The PWB PH assembly hadfailed. Workgroup/SSD Solution ID TAUS0703699EN* Solution Usage 1 Solution Usage 1 Description SERVER CONNECT ERROR message and unable to scan to SMB. Remove all spaces in the file path. SOLUTION: Replace the PWB PH assembly (p/n A02E H003 00). Solution CAUSE: The (K) toner auger gear (p/n A02E 3676 00) that turns the auger screw (p/n A02E 3674 01) in the toner transport pipe (p/n A02E 3673 00)has shifted away (de-coupled) due to a missing C-clip. SOLUTION: Perform a System Error Clear: 1. after updating the firmware on the machine. Press System 1. SOLUTION: Replace the missing C-clip (p/n 4106 2063 01 )that holds the (K) toner auger gear in place. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Press Initialize.S. 4. SOLUTION: The file path cannot contain spaces. Workgroup/SSD Solution ID TAUS0703626EN* Description C-2557 (C2557)code intermittently. Workgroup/SSD and Jim Behrends. Konica Minolta Business Solutions U. Inc. SPECIAL NOTE : Solution contribution by Dave Bruni. Power the unit OFF/ON using the main power switch.. The DF-611 is for use with bizhub C550/C451/C353/C253/C203. 5. Production Print/SSD Solution ID TAUS0800440EN* Description Cannot print meter count list with ‘Vendor 2' mode external device connected to engine.A. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Solution CAUSE: The memory on the main body is scrambled. Loose connection between CCD board (CCDB) and Image processing board (IPB/PWB-C). Set value cannot be reflected if the procedure is not performed. 1. c. Adjust the original detection timing from 20 to 16 degrees so as to blockoutside light by the document feeder. Move the machine toa place not influenced byany outside light. outside light may be reachingthe CCD. The functions of Scan. Set the corresponding function (fax. the value is sure to be under +4. Scanner and mirror unit position adjustment failure. "Function Management Settings" =>.1mm.bizhub C203 Warm-up. Incorrect original sizesmay be detected even though originals other than those sizes are set on theplaten glass. September 2008 69 . print) to OFF so that Vendor mode will ignore that function. as well as the settings of ON. Print and Fax. on the catch claw of the document feeder actuator in order to extend the height of it and change the original detecting angleto approximately16 degrees. Scan area adjustment failure. wrong display. ESS/SSD Solution ID TAUS0800452EN* Solution Usage 1 Description When using Vendor mode. Access Tech Rep Mode (Service Mode) for the appropriate engine. Press [Print] to print to the meter count list. Solution CAUSE: Different situations may cause the problem: a. To Access the settings. Note : Whenthe adjustment of Scanner and the position of its components are proper. copy jobs print out but print jobs do not.1mm and then turn OFF/ON the main power.set the security settings for the function of Vendor mode. Note : Print the meter count list from bypass tray. Copyright 2008. SOLUTION: Reseat the connections between the IPB and the MFPB boards. and tighten both ends of the connectors. If so. Set the value under +4. SOLUTION: Afterenabling Vendor mode. SPECIAL NOTE : Solution contribution by Rick Veale. SPECIAL NOTE : Solution contribution by Paul Santangelo. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. "Security Settings" =>. CCD may misdetect outside light such as fluorescent lamp as an original. Konica Minolta Business Solutions U.Refer to the photo in the attached Technical Notice. approximately 4. Access engine’s meter counts screen. Inc. misdetection may also occur. Check set value of side edge of image position under Scan area adjustment. Solution CAUSE: There is no communication between the IPB and the MFPB boards. ESS/SSD Solution ID TAUS0800475EN* Solution Usage 1 Solution Usage 1 Description C-FA14 (CFA14) code. OFF and Disabledwill be presented. Workgroup/SSD Solution ID TAUS0800720EN* Description When loading originals on the original tray of Document Feeder. SOLUTION: CCD may misdetect outside light such as fluorescent lamp as an original. 4. Misdetection may occur when the value is over + 4.1mm. incorrect operation. d. "Administrator Settings" =>. Press [STOP] and [9] to access Management Mode. Set the machine to [Unset]. lock-up Solution CAUSE: The engine specification does not allow meter count list to be printed with ‘Vendor 2’ mode enabled. Note : If extremely decreasing the original detecting angle. Copy withone of the misdetected paper sizes and check if the output imageis blank or very has low image density areas corresponding tothe front side of the original glass.5mm in length. 7. “Original left on original glass” message may appear on the control panel even though there is no original on the original glass. Scan area adjustment failure. Attach/glue adequate plastic plate.A. In other words. perform the following: 1. 3. such as acrylic. Solution CAUSE: Incorrect setings. SOLUTION: To print the meter count list. Exit Tech Rep Mode. 2. b. use the following instructions.. "Usage Settings". set Print to OFF so that print jobs will be output by the MFP. 2. Reconfigure engine for [Vendor 2] mode.S. Lowerthe document feeder at20 degree angle (Exposure lamp lights up at this point) and hold it. 6. 5. Note : To viewthe attached Technical Notice. SPECIAL NOTE : Solution contribution by Dave Bruni. The latest version firmware or system software is available via the Konica Minolta Download Selector. System 2 =>. Please upgrade the machine firmware to version 88 or above. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Workgroup/SSD Solution ID TAUS0801111EN* Solution Usage 1 Solution Usage 1 Description OFF-hook does not work.LCC Paper Size.A. in the case of NVRAM replacement or a new installation.com/products/acrobat/readstep2.S.bizhub C203 Warm-up. 2. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Drivers. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. September 2008 70 . The paper size indicated in the LCD is stated as a “X” and “Y” instead of the actual paper size. Solution CAUSE: The LCC Paper Size setting is not being entered forTray 3/Tray 4. SOLUTION: To set the LCC Paper Size: 1.adobe. Item #7640X023 for bizhub C352. Perform Focus positioning of the scanner and mirrors unit adjustment and Scanner position adjustment. Solution CAUSE: Corrupted orfailed Fax Board/Fax Kit. Please enter the Service mode =>.html . SOLUTION: To change: 1. Workgroup/SSD Solution ID TAUS0801290EN* Description CB116 (C-B116)/CB003 (C-B003). when the Fax/Scan button is pressed has been addressed with the release of version 88 firmware. Note : This only happens if the paper size has never been set.Item #7640X029 for bizhub C203/C253/C352/C353. Touch Network and select Network 2. Remove both connectors mounted on the CCDB and IPB and then securely reseat them. If this setting is not made the paper sizeindicated isX and Y instead of the actual paper size. Adobe Reader® must be installed. Firmware and more'. Loose connection between CCD board (CCDB) and Image processing board (IPB/PWB-C). Drivers. wrong display. Inc.. but ON-hook does. Note : Make sure to flash the Fax Board to current firmware levels matching the main body. Production Print/SSD Solution ID TAUS0801382EN* Solution Usage 1 Description Tray 3/Tray 4 is not indicating the proper paper size. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Item #15LBX001 for bizhub C351/C450) or Fax Board(Item #15LB for bizhub C451/C550/C650). Firmware and more'. SPECIAL NOTE : Solution contribution by Cesar Jimenez. 3. lock-up Scanner and mirrors unit position adjustment failure. 2. Konica Minolta Business Solutions U. Enter the Service Mode.Set the paper size for the desired tray (Tray 3 or Tray 4). Copyright 2008. Set Dial Toner Detection to OFF and DC-Loop Check to OFF. 4. SOLUTION: Replace eitherMK-706 (Mount Kit) orFK-502 (Fax Kit). Select Fax. incorrect operation. Solution ID TAUS0800840EN* Solution Usage 1 Description Why is the Scan Settings selection intermittently not available when the Fax/Scan button is pressed? Solution The failure of the Scan Settings selection to be displayed. Solution CAUSE: Incorrect setting(s). SPECIAL NOTE : Solution contribution by KMBT (Japan).It will be necessary to order an Enhanced Option Kit (Item #15LBX002 for bizhub C250/C252/C300. The latest version firmware or system software is available via the Konica Minolta Download Selector. Also check the connector for the paper feed tray 2 upper lift sensor (PS15).html . SPECIAL NOTE : Solution contribution by Mark D'Attilio. Reseat all connectors on the PRCB. Workgroup/SSD Solution ID TAUS0801814EN* Solution Usage 1 Description C0204 (C-0204) shortly after power ON. Ensure that all pins for CN7 and CN9 of the PRCB are properly aligned and securely attached. Konica Minolta Business Solutions U. Warranty\Program\Return Authorization form.A. SOLUTION:Perform the procedures mention in the attached documentation.com/products/acrobat/readstep2. Adobe Reader® must be installed.Please go to: www.S. Solution CAUSE: Manual Destination is set to Restrict. SOLUTION: Thoroughly inspect the paper feed tray 2 lift-up motor (M9) connectors. Production Print/SSD Solution ID TAUS0800860EN* Solution Usage 0 Description When in the Fax/Scan mode the Direct Input tab is not displayed on the touchscreen.Access Administrator Mode. 3.Select Security Details on the touchscreen. SPECIAL NOTE : Solution contribution by Ted Young. Inc.adobe. Production Print/SSD and Dave Bruni. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Firmware and more'. Solution CAUSE: Poorly seated connectors or failed PRCB. 1. Production Print/SSD Solution ID TAUS0703671EN* Solution Usage 0 Description Network Button is missing. SPECIAL NOTE : Solution contribution by Cesar Jimenez. Replace the NVRAM. lock-up SPECIAL NOTE : Solution contribution by Ken Walker. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. 2. Service =>. system software or print drivers is available via the Konica Minolta Download Selector. September 2008 71 . SOLUTION: Perform the below steps to set Manual Destination to Allow. The I/O mode can be used to confirm the functionality of PS15.com =>. wrong display. SPECIAL NOTE : Solution contribution by Ian Lynch.mykonicaminolta. The latest version of firmware.Set Manual Destination to Allow. Drivers. Note : To viewthe PDF. Solution CAUSE:The firmware on the machine does not support Macintosh® Preview. SOLUTION:Upgrade the machine firmware to version J8 or greater which supports Macintosh® Preview.bizhub C203 Warm-up. Solution CAUSE: Corrupted NVRAM. Replace the PRCB (p/n A02E H001 06) as necessary. 4..Select Security Settings on the touchscreen. Workgroup/SSD Solution ID TAUS0801802EN* Solution Usage 1 Description Unable to print PDF documents fromPreview on a Macintosh®. Production Print/SSD Copyright 2008. incorrect operation. Workgroup/SSD Solution ID TAUS0703065EN* Solution Usage Description Unresponsive area on the touch panel. SOLUTION: The two 512MB memory modules (p/n V865-3000-12) must be installed in the middle and lower slot of the MFP board. Inc. Workgroup/SSD Solution ID TAUS0801983EN* Solution Usage 0 Description No display after replacing the MFP board or the memory modules.A. SPECIAL NOTE : Solution contribution by Malcolm Hibbert. Firmware and more'. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. the middle memory module can be swapped with the lower one for troubleshooting. The latest version firmware or system software is available via the Konica Minolta Download Selector. The firmwareis designed for the bizhub C253 Touch Panel. lock-up TAUS0801693EN* Solution Usage 0 Description Why is the message "The job has been deleted due to insufficient memory" displayed when printing PDF documents with booklet selected? Solution The incorrect display of the message "The job has been deleted due to insufficient memory" when printing PDF documents with booklet selected has been addressed with the release of version J8 firmware (i-Option 2). SPECIAL NOTE : Solution contribution by Dave Bruni. please adjust the Touch panel as follows: In the Touch panel adjustment mode. However. Note : The memory modules are interchangeable and only the lower memory module is required for the unit to start up. Solution CAUSE: There are two different manufacturer's Touch Panelsused for the bizhub C353/C203/C253 andthe panels have small differenenceswith valid pixels. Konica Minolta Business Solutions U. Please install version J8 firmware or later. Firmware and more'. Note : Thefirmware will be improved to facilitate theadjustment method for matching the response area and the screen image even if valid pixels are different onbothtypes of panels.bizhub C203 Solution ID Warm-up.. The latest version firmware or system software is available via the Konica Minolta Download Selector. creating thesegment between the response area and screen imagefor thebizhub C353/C203 panel. therefore. Workgroup/SSD Solution ID TAUS0801881EN* Solution Usage 0 Description What can cause the machine to erroneously display a R29 error? Solution The erroneous display of a R29 error by the machine has been addressed with version J8 firmware. Therefore. if machine operationis affected by this .S. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Drivers. Copyright 2008. wrong display. Drivers. The standard required memory is 1024MB. The gap is approximately (maximum) 3-4mm and isespecially noticeable for the OK key area at the bottom of screen. September 2008 72 . SOLUTION:The Touch panel is normally operated by fingers and this issue may not be noticeable by the end user. SPECIAL NOTE : Solution contribution by Dave Bruni. One is used for the bizhub C353/C203 and another one for the bizhub C253. incorrect operation. The top slot is empty. Please install firmware version J8 or later to correct this issue. click the lowest position of [+] markwith thepen as a temporary solution. Solution CAUSE: Incorrect memory replacement procedure. Konica Minolta Business Solutions U. Solution ID TAUS0703752EN* Solution Usage Description Diagonal void lines on CMY test prints. Press System 1.adobe. SOLUTION:Thishas beenfixed with i-Option 2 firmware. Adobe Reader® must be installed. Select Table 1 and press End. Inc.Authentication Device 2. when Authentication Device is set to BIO. Note :See attached sample image.In Tech Rep.(Stop. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Production Print/SSD Solution ID TAUS0800090EN* Solution Usage Description No Konica Minolta logo at power up and Configuration Page header is printing as Generic 20C-4. Production Print/SSD Solution ID TAUS0703728EN* Solution Usage Description There is a spelling error in Service Mode. Solution CAUSE: The applicableimaging unit has failed.5x14 original on the platen glass. SOLUTION: Replace the laser/print head unit (p/n A02E R702 00).Billing Settings =>. Solution CAUSE: The Original Size Detect for the Platen glass is set to Table 2. Press Original Size Detect.Please refer to the attached file.A. Solution CAUSE: Incorrect settings. To viewthe PDF. Drivers. SOLUTION: To change the Configuration Page header to Konica Minolta bizhub C203/C253/C353 perform the following: 1.Management Function Choice =>. Solution CAUSE: The laser unit has failed. 4. Although the word ismisspelled. 9) =>. Solution CAUSE: Firmware update required. SPECIAL NOTE : Solution contribution by Mark D'Attilio. Note : This applies to all existing firmware versions. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS.bizhub C203 Warm-up. Mode =>. Enter the Tech Rep mode. Solution ID TAUS0703310EN* Solution Usage Description MATCHING PAPER SIZE IS NOT AVAILABLE message when placing an 8. Production Print/SSD Solution ID TAUS0800037EN* Solution Usage Description C4551 (C-4551) when copying or printing. scanning timeout shouldindicate ' Scanning Time-out' but insteadindicates ' Sacanning Time-out'. Generic 25C-4 or Generic 35C-4.. Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio. 2. Access the Service Mode. SPECIAL NOTE : Solution contribution by Gary Scimeca. the function can still be operated correctly. 3.html . September 2008 73 . wrong display. lock-up SPECIAL NOTE : Solution contribution by KMBT (Japan).com/products/acrobat/readstep2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Copyright 2008. SOLUTION: Replace the applicable imaging unit.S. incorrect operation. SOLUTION: Set the Original Size Detect for the Platen glass to Table 1 by performing the following procedure: 1. Press System 1. SOLUTION: Access the Tech Rep mode =>. SPECIAL NOTE : Solution contribution by Ian Lynch. Note : Typical settings for Key Counter Only are Color Mode/Mode 1 and Message/Type 1. ESS/SSD Solution ID TAUS0800305EN* Solution Usage Description C-5370 (C5370) code at machine power up. 3. 4. Note : Header Information: Generic 20C-4 = bizhub C203. incorrect operation. lock-up 2. Press Initial. SPECIAL NOTE : Solution contribution by Bill Hall. Solution CAUSE: Incorrect setting.Item 7 in the Parts Manual). 9. SPECIAL NOTE : Solution contribution by Tom Kelly.. replace it(p/n 9313 1400 31 . Konica Minolta Business Solutions U. Production Print/SSD Solution ID TAUS0800450EN* Solution Usage Description With a key counter installed print jobs do not print. Select System 2. SPECIAL NOTE : Solution contribution by Rich Raynor. Click on End. System2 =>. Solution CAUSE: The PRCB has failed and/or possible MFP Controller Board Cooling Fan (FM6) failure. SOLUTION: The packet size can not be changed on the MFP. Power the copier OFF/ON. 2. September 2008 74 . Click on Fix. SPECIAL NOTE : Solution contribution by Mark D'Attilio. "10".S. 3. SOLUTION: Replace the PRCB (p/n A02E H001 06) andif FM6is suspect.A. Enter the Tech Rep mode. SOLUTION: To enable print jobs with a key counter. Image Controller Setting and select either Controller 0 or Controller 1 depending on the type of controller (i. 7. Generic 35C-4 = bizhub C353. 3.. Select Management Function Choice. Page Header should now be changed. Solution CAUSE: Controller 2. Select Software Switch Setting. Workgroup/SSD Solution ID TAUS0800491EN* Solution Usage Copyright 2008. 4. 4. 8.e. Production Print/SSD Solution ID TAUS0800141EN* Solution Usage Description CC172 (C-C172) error code at power up or after flashing firmware. Enter the Service mode. Press Stop 9 to enter the Billing Setting mode. 5. Workgroup/SSD and Cesar Jimenez. Production Print/SSD Solution ID TAUS0800350EN* Solution Usage Description When scanning to E-mail the packet size is ballooning. Press System Clear and then press the Start key. perform the following: 1. 2. 3 or others is set under Image controller setting in the Tech Rep mode. Controller 0 Emperon controller or Controller 1 is the IC-409). Change the Hex Assignment to "02". 6. wrong display. Inc. In order to resolve the problem perform the following procedure: 1. 5. Enter Switch No.Select Key Counter Only.bizhub C203 Warm-up. Power the machine OFF/ON using the main power switch. Generic 25C-4 = bizhub C253. Print another Configuration Page. Solution CAUSE: Corrupt memory. Pleaseupdate themachine firmware version 78 or later. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. incorrect operation. why is the FS-609 not acquired as being installed using both the PCL and PostScript drivers? Solution The FS-609 not being shown as installed when using the Acquire Device Information selection in the printer properties of the PCL and PostScript drivershas been addressed with version 78 firmware. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Workgroup/SSD Solution ID TAUS0800496EN* Solution Usage Description Why. SPECIAL NOTE : Solution contribution by Dave Bruni. Please update the machine firmware to version 78 or later. why does the transmission not stop? Solution The failure of the machine to stop during a Fax Broadcast Transmission after the Stop key has been pressed has been addressed with version 78 firmware. September 2008 75 . Drivers. Workgroup/SSD Solution ID TAUS0800494EN* Solution Usage Description Why does the machine intermittently takemore than3 minutes to warm-up after the main power switch is turned ON? Solution The machine intermittently taking over 3 minutes to warm-up has been addressed with version 78 firmware. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SPECIAL NOTE : Solution contribution by Dave Bruni. Drivers. does it not fuse correctly but the second print job is fused properly? Solution The improper fusing of the first print job output by the machine after the unit has been poweredON has been addressed with version 78 firmware. Drivers. when a print job is sent to the machine first thing after the unit has been powered ON. Please upgrade the machine firmware to version 78 or later. Please upgrade the machine firmware to version 78 or above. Drivers. Firmware and more'. wrong display. SPECIAL NOTE : Solution contribution by Dave Bruni. Firmware and more'.S. Drivers. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SPECIAL NOTE : Solution contribution by Dave Bruni.bizhub C203 Warm-up. SPECIAL NOTE : Solution contribution by Dave Bruni.A. if the Stop key is pressed before the last page is scanned. Firmware and more'.. Firmware and more'. Workgroup/SSD Solution ID TAUS0800499EN* Solution Usage Description When trying to access the Properties of the PostScript driver that is installed on Microsoft® Windows 2003 Server R2 why is an error displayed? Solution Copyright 2008. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Workgroup/SSD Solution ID TAUS0800498EN* Solution Usage Description When using the Acquire Device Information selection in the printer Properties. Workgroup/SSD Solution ID TAUS0800493EN* Solution Usage Description Why is the Color Management tab not available in the driver Properties for the PCL and PostScript drivers? Solution The Color Management tab not being displayed in the driver Properties of the PCL and PostScript drivers has been addressed with version 78 firmware. lock-up Description During a Fax Broadcast Transmission. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Please upgrade the machine firmware to version 78 or later. Inc. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Konica Minolta Business Solutions U. Firmware and more'. . September 2008 76 . Please upgrade the main body firmware to version 88 or above.A. Drivers.C-2652 (C2652). C-2653 (C2653)or C-2654 (C2654)at power up. Please upgrade the machine firmware to version 88 or later. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. incorrect operation.bizhub C203 Warm-up. C-265x Code Failed Imaging Unit bizhub C203/C253 Item # bizhub C353 Item # C-2651 Cyan LPH Unit A0DE0HF A0DE0JF C-2652 Magenta LPH Unit A0DE0CF Copyright 2008. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.S. Konica Minolta Business Solutions U. Drivers. Firmware and more'. Workgroup/SSD Solution ID TAUS0800500EN* Solution Usage Description When the machine is set for Forward TX why does the machine hang-up only when the file format is set to Compact PDF? Solution The incorrect operation of Forward TX only when the file format has been set to Compact PDF has been addressed with version 88 firmware. Workgroup/SSD Solution ID TAUS0800584EN* Solution Usage Description C-2651 (C2651). Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Drivers. SPECIAL NOTE : Solution contribution by Dave Bruni. SPECIAL NOTE : Solution contribution by Dave Bruni. Solution CAUSE: EEPROM access error for the associatedIU. SPECIAL NOTE : Solution contribution by Dave Bruni. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. wrong display. Workgroup/SSD Solution ID TAUS0800514EN* Solution Usage Description Why is a preview of the document not available for a document stored in the Memory RX User Box? Solution The failure to display a preview of a document stored in the Memory RX User Box has been addressed with version 88 firmware. replace it. Firmware and more'. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. lock-up The incorrect display of an error when trying toaccess the Properties of the PostScript driver that is installed on Microsoft® Windows 2003 Server R2 has been addressed with version 88 firmware. Inc. SOLUTION: Reseat theIUand if the problem persists. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Firmware and more'. Please upgrade the main body firmware to version 88 or above. Solution CAUSE: The suction fan motor (M8) has failed. replace Printer Control Board (PRCB -p/n A02E H001 06 for bizhub C203/C253/C353 or p/n A00J H001 06 for bizhub C451/C550/C650).. Workgroup/SSD and Cesar Jimenez. Solution CAUSE: Thecolor PC motor has failed. Workgroup/SSD TAUS0800588EN* Solution Usage Description C-2253(C2253) at power up. SOLUTION: Replace the color PC motor(M2 . SPECIAL NOTE : Solution contribution by Tom Kelly.html . wrong display. September 2008 77 .bizhub C203 Warm-up.A. Workgroup/SSD Solution ID TAUS0800691EN* Solution Usage Description The blank page removal feature fails to remove blank pages. Solution CAUSE: The document was scanned in color. SPECIAL NOTE : Solution contribution by Bill Hall. Workgroup/SSD Solution ID TAUS0800702EN* Solution Usage Description T09 error. regardless of the threshold setting. Note : Please see attachments for motor (M2 and M16) locations.p/n 9314 2300 21 for bizhub C451/C550/C650). Production Print/SSD Solution ID TAUS0800591EN* Solution Usage Description C-0301 (C0301) code at power up.S.p/n A02E M103 00 for bizhub C203/C253/C353 or M16 . To view a PDF. incorrect operation. SPECIAL NOTE : Solution contribution by Tom Kelly. SOLUTION: Blank page removal is only supported for black &. lock-up A0DE0DF C-2653 Yellow LPH Unit A0DE06F A0DE07F C-2654 Black LPH Unit A0DE02F A0DE03F Solution ID SPECIAL NOTE : Solution contribution by Tom Kelly. Copyright 2008. white documents. Konica Minolta Business Solutions U. If the problem persists. Inc. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Adobe Reader® must be installed.com/products/acrobat/readstep2. SOLUTION: Replace theVertical Conveyance Assembly (p/n A02E R722 00).adobe. . SPECIAL NOTE : Solution contribution by Malcolm Hibbert. 2. is not being flipped so that the punches align with the rest of the pages. with an odd number of pages. 4. 3. SPECIAL NOTE : Solution contribution by Cesar Jimenez. Production Print/SSD Solution ID TAUS0800814EN* Solution Usage Description "Only one external memory can be used. SOLUTION: Re-flash the machine.bizhub C203 Warm-up.S. Press the Fax/Scan button. 2.34 protocol. Touch Communication Settings. the paper tray must be designated as Letterhead. Firmware and more'. 4. Inc. SPECIAL NOTE : Solution contribution by Bill Hall. lock-up Solution CAUSE: The V. Workgroup/SSD Solution ID TAUS0800858EN* Solution Usage Description C-C153 (CC153) is displayed at power ON. If the problem is not resolved.34 protocol is set to ON. Production Print/SSD Solution ID TAUS0800838EN* Solution Usage Description Why does the machine intermittently display a C-B167 when the Fax button is selected? Solution The incorrect display of the C-B167 when the Fax button is pressed has been corrected with version 88 firmware. 3. SOLUTION: To properly duplex print onto pre-punched paper.A. SOLUTION:Use a non-U3 USB flash drive. wrong display. Drivers. Select User Settings. Select Line Settings. Using a flash memory drive with U3 software will corrupt theMFP firmware and will not allowopening ofthe flash drive nor any other flash drive thereafter. SPECIAL NOTE : Solution contribution by Dave Bruni. The latest version firmware or system software is available via the Konica Minolta Download Selector. Press Utility/Counter button. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Touch Current Setting. Solution CAUSE: Firmware problem on PRCB. Solution CAUSE: Flash memory drives with U3 software are not supported. SPECIAL NOTE : Solution contribution by Ian Lynch. Highlight the V. Touch Scan/Fax Settings. Drivers.Re-install theMFP firmware using themost current version. press OK and exit. please perform the following: 1. Workgroup/SSD Copyright 2008. The print driver (PCL or PostScript) must also be set with the paper tray as Letterhead. replace the PRCB (p/n A02E H001 06) and flash the machine again. Konica Minolta Business Solutions U. SOLUTION: To set the protocol to OFF: 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Workgroup/SSD Solution ID TAUS0800756EN* Solution Usage Description The last page of a duplexed print job. Solution CAUSE: The paper type is designated as Plain Paper."This message appears when inserting a USB U3 flash drive. Re-install the external memory. To store the settings as default. September 2008 78 . incorrect operation. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Please upgrade the machine firmware to version 88 or above. Firmware and more'. pressOK and exit. SPECIAL NOTE : Solution contribution by Dave Bruni. Workgroup/SSD Solution ID TAUS0800913EN* Solution Usage Description Intermittently why do reports created in Microsoft® Access 2000 not print? Solution The intermittent failure of reports to print from Microsoft® Access 2000 has been addressed with the release of version 88 firmware. Workgroup/SSD Solution ID TAUS0801066EN* Solution Usage Description Copyright 2008.S. 9. 7. Please upgrade the machine firmware to version 88 or above. Width]. 6.Load the bypass tray with paper having a width of 100mm. Firmware and more'. 4. Drivers. Please upgrade the machine firmware to version 88 or above.bizhub C203 Solution ID Warm-up. SPECIAL NOTE : Solution contribution by Ian Lynch. SPECIAL NOTE : Solution contribution by Dave Bruni. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SOLUTION: Perform the Manual Bypass Tray Adjustment using the below procedure: 1. September 2008 79 . Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS.The latest version firmware or system software is available via the Konica Minolta Download Selector.. 8. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. lock-up TAUS0800861EN* Solution Usage Description The manual bypass tray is recognizing paper size incorrectly. Konica Minolta Business Solutions U. Inc. Solution CAUSE: Manual Bypass Tray is not properly adjusted. SPECIAL NOTE : Solution contribution by Dave Bruni. Drivers. Firmware and more'. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Production Print/SSD Solution ID TAUS0800896EN* Solution Usage Description Why is a PCL XL error displayed when printing from Microsoft® PowerPoint 2003? Solution The incorrect display of a PCL XL error when printing from Microsoft® PowerPoint 2003 has been addressed with version 88 firmware.Select [Min. Workgroup/SSD Solution ID TAUS0800909EN* Solution Usage Description Why does it take awhile for the properties of the print driver to open? Solution The delay in the opening of the print driver properties has been addressed with the release of version 88 firmware.Enter Service Mode. Firmware and more'. The latest version firmware or system software is available via the Konica Minolta Download Selector.Press the start Key and verify that the result is [OK] on the display. The latest version firmware or system software is available via the Konica Minolta Download Selector. 2. Workgroup/SSD Solution ID TAUS0800897EN* Solution Usage Description Intermittently when printing a PDF file why is the job not output? Solution The intermittent failure of a PDF file to print has been addressed with version 88 firmware.Press the Start key on the control panel and verify that the result is [OK] on the display. 5. incorrect operation.Load the bypass tray with paper having a width of 297mm.Select [Machine] on the touchscreen. 3. The latest version firmware or system software is available via the Konica Minolta Download Selector. Please upgrade the machine firmware to version 88 or above. SPECIAL NOTE : Solution contribution by Dave Bruni. Width] on the touchscreen.Select [Max. Drivers. Please upgrade the machine firmware to version 88 or above.A. Drivers.Select [Manual Bypass Tray Adjustment] on the touchscreen. Firmware and more'. wrong display. bizhub C203 Warm-up.com Web Site: www. Set Dial Tone Detection to OFF and exit the mode. Copyright 2008. 4. Box 7654 Rocky Mount. Worldwide High Tech Accessory Items P. Switch connectors. Information on HECON® Copy Control Products can be found on their web sites below. Solution CAUSE: Incorrect setting(s).com SPECIAL NOTE : Solution contribution by Chuck Tripp. Enter the Service Mode. wrong display. lock-up "Insert plug-in key counter" message after key counter is installed and enabled in billing management. Select Fax.com Support: support@hightech-ai. SPECIAL NOTE : Solution contribution by Tom Kelly.com Web Site: www. Workgroup/SSD Solution ID TAUS0801192EN* Solution Usage Description C-FC23 (CFC23) code at power up.O. If this does not resolve issue. Suite 6 Mississauga.S.densi. Production Print/SSD Solution ID TAUS0801110EN* Solution Usage Description Unable to transmit. contact HECON® for assitance in obtaining correct connector for specific device. 2. HECON® Copy Control Products are now handled exclusively bythe worldwidedistributor. Densigraphix Kopi.hightech-ai. Solution CAUSE:Change the "from" address settingis set incorrectly. Konica Minolta Business Solutions U. September 2008 80 . 3. the start button remains amber when an E-mail one-touch is selected. Touch Network and select Network 2. High Tech Accessory Items. NC 27804 Phone: 800-541-9079 Phone: 252-937-4991 Fax: 252-937-3847 Sales: sales@hightech-ai. 370 Britannia Road East.A. incorrect operation. Solution CAUSE: The MFPB board has failed. Solution CAUSE: The wrong connector has been used to connect counter to main body. Ontario L4Z 1X9 Phone: 888-364-6273 Fax: 800-563-3192 Sales: sales@densi. SOLUTION: HECON® device may arrive withtwo connector types. and bythe Canadian distributor. SPECIAL NOTE : Solution contribution by Malcolm Hibbert.. Workgroup/SSD Solution ID TAUS0801196EN* Solution Usage Description When trying to scan to E-mail. SOLUTION: Replace the MFPB board (p/n A02E H341 05) for the bizhub C353 and (p/n A02E H342 05) for the bizhub C253/C203.com Support: service@densi. Inc. SOLUTION: To transmit: 1.com In Canada Densigraphix Kopi Inc. it takes about 20 seconds until returning to "Ready to copy" even though the toner cartridge is correctly installed and the front cover is closed. Pleaserelate this to the end userso that there will be an understandingof the above control system. Access the Administrator Mode. Go intoSystem 1/initialization and perform a data clear. Solution When displaying the warning message "Set the toner Cartridge". In the meantime. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Select Restrict User Access. Drivers. 3. perform the following: 1. Production Print/SSD Copyright 2008. It may be neccesary to re-download firmware. TheMFP does may not start withthe message"Set the toner Cartridge": When changing the installation condition of toner cartridge. Inc. 4. SOLUTION:Re-flash machine.. SPECIAL NOTE : Solution contribution by Gregg Gallant. Production Print/SSD Solution ID TAUS0801256EN* Solution Usage Description User aunthentication and account track not working. Konica Minolta Business Solutions U. this now indicates that the transfer belt unit is used. Workgroup/SSD Solution ID TAUS0801233EN* Solution Usage Description Why the MFP appears to be "locked up" or in a "frozen" state for a period of time. Firmware and more'. Solution CAUSE: The replacement transfer belt unit is used andwas previously installed in another machine. Select Restrict Access to Job Settings. Set (example: when installing the toner cartridge and closing the front cover). Change "from" address settingto "restrict". SPECIAL NOTE : Solution contribution by Tom Kelly. Production Print/SSD Solution ID TAUS0801245EN* Solution Usage Description Start button stays Amber when trying to perform HDD conversion up after firmware flash. lock-up SOLUTION: To correct this issue. 5. this is correct control behavior. SPECIAL NOTE : Solution contribution by Greg Lantowski and Mark D'Attilio. Unset (example: uninstalling the toner cartridge and closing the front cover).S.A. When the toner cartridge is Unset =>. however. incorrect operation.If thetoner cartridge is Set =>. Solution CAUSE: Corrupted data. theop panel can indicate a particular condition just before opening the front cover. There needs tobe about 20 secondsfor the MFPto recognizea certaincondition after opening/closing the front cover. wrong display. the MFP startsby displaying "Warming up (Stabilizing image)" after displaying "Set the toner cartridge" for about 20 seconds. 2. September 2008 81 . this will reset the life counter for this unit. "Set the toner cartridge" is displayed after displaying "Warming up (Stabilizing image)" for about 20 seconds . SOLUTION: Print out a management and adjustment list thencopy all one-touch and E-mail information (which may have to be exported). Select System Settings. SPECIAL NOTE : Solution contribution by Chuck Tripp. The latest version firmware or system software is available via the Konica Minolta Download Selector. SOLUTION: A brand new transfer belt unit must be installed. SPECIAL NOTE : Solution contribution by KMBT (Japan). Solution CAUSE:Firmware flash was corrupted or incomplete.bizhub C203 Warm-up.Sometimes thismay appearlike the MFP is "freezing" or "locking up". When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state. Solution ID TAUS0801239EN* Solution Usage Description Life counter does not reset after replacing the transfer belt unit. carry out the following steps: 1. Enter Service mode. Enter the Administrator Mode. c. Other things to take into consideration when faxing that will affect the transmission speed are the Scan Settings and the Communication Settings of the operation control panel of the MFP. 6. Choose Security Settings. b. Konica Minolta Business Solutions U.If the levels are too high. Production Print/SSD Solution ID TAUS0801392EN* Solution Usage Description Why is the E-mail selection not available when the Fax/Scan key is pressed? Solution The E-mail selection will not be available under the Fax/Scan key if the Manual Destination Input has been set to Restrict. The machine is coding out with a CFA14 (C-FA14). Select the Protocol. Original type text/picture. SPECIAL NOTE : Solution contribution by Dave Bruni. To change the setting for the Manual Destination Input to Allow. Workgroup/SSD Solution ID TAUS0801434EN* Solution Usage Description The machine indicates"Please power the machine off and on" during the High Compression mode during the gradation adjustment.bizhub C203 Solution ID Warm-up.A. 4. 1. Copyright 2008.S. The TCR levels should be between 6% and 7.. Inc. Choose Security Details. a. Select Communication button. Solution CAUSE: The Magenta IU is being overtoned. Also select the OTHERS button and make sure that MH/MR/MMR/JBIG is selected. a. Solution CAUSE:Failed IPB. wrong display. Exit the Administrator Mode. Check to make sure that the fax protocols are set correctly in Tech Rep Mode. 5. c. 2. Select State confirmation.5%. and set all the following to on: V8/V34 V17 EP Tone V29 EP Tone V17 Selection Mode “_” d. In service mode select the Fax button. SOLUTION: Compare to another similar machine using the same document that is being faxed. Select Level History 1. incorrect operation. SOLUTION:Please check the TCR levels in the Service mode. Touch the OK key. Workgroup/SSD Solution ID TAUS0801400EN* Solution Usage Description C2554 (C-2554). Communication Settings V34 off/on. picture. Select Manual Destination Input and change the setting to Allow. September 2008 82 . Check the following and try different settings. 3. 2. SPECIAL NOTE : Solution contribution by Freddie Burnham. Scan settings normal or standard are 200x100 but can go up to 600x600. please replace the PRCB (p/n A02E H001 06) also listed as the PWB assembly (PWB-MC ASSY). Solution CAUSE: Incorrect settings/configuration. b. SPECIAL NOTE : Solution contribution by David Silverstein. lock-up TAUS0801285EN* Solution Usage Description Slow fax transmission (TX). Solution CAUSE: Failed DF control board. Press Machine button on the LCD. SOLUTION: Disable and re-enable the HDD and perform an HDD format by performing the following: 1. If not. Interface setting and then Network Timeout. Enter Tech Rep mode. when is Tech Rep mode. Enter Tech Rep mode and select State Confirmation. SPECIAL NOTE : Solution contribution by Bill Hall.Please replace the IPB (p/n A02E H311 00) if necessary.A. wrong display. the writer fails when printer runs out of paper.Size detection is normal from the platen glass. Clear and reenter the admin password.bizhub C203 Warm-up. Note :The "restriction" sensor readings in the ADF sensor check areOK. SPECIAL NOTE : Solution contribution by David Silverstein. Go to Printer settings and then Network timeout set it to 300 seconds. SPECIAL NOTE : Solution contribution by Mark D'Attilio. SPECIAL NOTE : Solution contribution by Paul Santangelo. Press System 2. Production Print/SSD Solution ID TAUS0801539EN* Solution Usage Description Letter paper in the DF is recognized as 8. 5. Solution CAUSE:The writer on the AS/400® will stop the print job when it receives a paper out signal. Press Unset and power the machine OFF/ON. then the Controller button =>. ESS/SSD Solution ID TAUS0801466EN* Solution Usage Description The Admin password will not work after upgrading firmware. Press Memory/HDD Adj.S. 2. legal. Press Stop 0. Press the utility button and then the controller button on the LCD. Press the down arrow and select HDD Format. bizhub PRO 1050: 1. 2. 3. SOLUTION:Increasing the Network timeout on the MFP corrects the issue. Solution CAUSE: The HDD is corrupt. Konica Minolta Business Solutions U. Network setting. if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP.5x5.Select the Interface setting =>. 2. SOLUTION: Replace the DFCB (p/n A01H RA01 02). 8.5. although letter-R. incorrect operation. The Admin password should now function properly. 10.. Re-enable the hard drive in system 2 and rest the machine power. 6. bizhub PRO 920: 1. Enter 300 seconds and press the SET button.Set 300 seconds and press the SET button. Workgroup/SSD Solution ID TAUS0801645EN* Solution Usage Description Copyright 2008. enter the password. Perform a Physical and logical format. 4. Workgroup/SSD Solution ID TAUS0801457EN* Solution Usage Description When printing from AS/400®. Press HDD. lock-up SOLUTION:Check the harness connection between the MFP and the IPB. 9. Inc. 7. 3. 2. Press the utility button and go into Administrator settings =>.To set the Network timeout use the following procedure: Most MFPs: 1. and 11x17 are recognized correctly by the document feeder. September 2008 83 . 6. Remove the cable for HDD. 4. 2. 2. Adobe Reader® must be installed. Reseat CN30 on the PRCB. Inspect the fan housing for dust or other obstructions that restrict the fans rotation. IMPORTANT : Prior to updating the firmware. This format will run about 40 minutes or so.to recover the MFP on which the problem is occurring: 1. Solution CAUSE: Corrupt HDD (Hard Disk Drive). Solution CAUSE: Dirty or failed black toner suction fan (FM3).Enter Service mode. wrong display.Press the Start key.Select Hard drive format and touch Physical. September 2008 84 . Turn main switch OFF. SOLUTION: Please upgrade the MFP firmware to version J8 (i-Option 2). FAX/Net FAX addresses remain in the broadcast destinations after being edited. 1. ESS/SSD Solution ID TAUS0801682EN* Solution Usage Description The fax kit (FK-502) will not transmit or receive. 5.bizhub C203 Warm-up. When "Please Wait" is displayed and the MFPhangs up again. lock-up C2351 (C-2351) shortly after power ON. 5. Turn main switch ON andconfirm the jobs are deleted in Job History.html . Firmware and more'. Problem happens when: Selecting program FAX key with group addressregistered in and deleting any of broadcast destinations from the group address displayed on the left area of the panel/one touch list. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. C-D004 will be displayed. perform the following: 1.. 8. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 4. Turn main switch ON. SPECIAL NOTE : Solution contribution by Mahen Shukla. Check the FM3 connector for proper contact. Please make sure to read the attached Release Notes for other enhancements. Copy function works after cycling main switch OFF/ON. Note :The problem will not occur when sending afax to group address without using program FAX key. Set FAX board "Set" in Service mode.adobe. 6. 3.Select State confirmation.Press the down arrow to go to the next screen. 4. 9.A. 7. SPECIAL NOTE : Solution contribution by Ted Young. Inc. To view a PDF. Solution CAUSE:Firmware upgradeis required. Konica Minolta Business Solutions U. Production Print/SSD Solution ID TAUS0801646EN* Solution Usage Description The MFP will display "Please Wait" and any key operations will not be possible when sending fax to group address registered in the FAX program. Set FAX board "Unset" in Service mode. Connect HDD cable.Select Mem/HDD adj. 2. 7. when switching to FAX/Scan screen. SPECIAL NOTE : Solution contribution by David Silverstein.com/products/acrobat/readstep2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Workgroup/SSD Copyright 2008. SOLUTION: Please perform a physical format and then a logical format.Repeat procedure for logical format. 3.S.The problem will also not occur on scan to E-mail/BOX/FTP/SMB/WebDAV. incorrect operation. Drivers. SOLUTION: Prior to replacing the toner suction fan (FM3). Replace the black toner suction fan (p/n 9313 1000 72) as necessary. However. "Please Wait" is indicated and the MFP will hang up again.turn main switch OFF. 3. Please install firmware version J8 or later on the machine to correct this issue. The latest version firmware or system software is available via the Konica Minolta Download Selector. Production Print/SSD Solution ID TAUS0801764EN* Solution Usage Description C-3302 (C3302) code. Please install firmware version J8 or latter to correct this issue. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Production Print/SSD Solution ID TAUS0801875EN* Solution Usage Description When the machine is set for Vendor 2 mode why can Fax one-touch destinations not be deleted. September 2008 85 . Konica Minolta Business Solutions U. lock-up TAUS0801691EN* Solution Usage Description Why is the message "The output tray has reached its capacity" intermittently displayed for the JS-504/JS-505 even though the paper has been removed? Solution The incorrect display ofthe message "The output tray has reached its capacity"for the JS-504 (bizhub C451) or JS-505 (bizhub C203/C253/C353) has been addressed with the release of firmware version J8 (i-Option 2). Inc. Drivers. Drivers.bizhub C203 Solution ID Warm-up. Workgroup/SSD Solution ID TAUS0801733EN* Solution Usage Description After disabling the HDD in Service mode the error code for the HDD does not clear.. SOLUTION: Cycle power OFF\ON with the main power switch. SOLUTION:Make sure that the following fans are working: Fusing cooling fan motor/2 (FM10) Fusing cooling fan motor/3 (FM11) Check the following voltages: 5V DCbeing input to CN31PRCB-3 on the printer control board 5V DCbeing input to CN5DCPU-1 on DCPU Replace Fusing Unit (p/n 9J06R70611) if necessary. edit or create a Fax one-touch destination has been addressed with version J8 firmware. Solution CAUSE: Fusing Cooling Fan Motor not turning or not turning within a specific time frame. Workgroup/SSD Copyright 2008. SPECIAL NOTE : Solution contribution by Gregg Gallant. SPECIAL NOTE : Solution contribution by Cesar Jimenez. SPECIAL NOTE : Solution contribution by Dave Bruni. Firmware and more'.S. Firmware and more'. wrong display.A. edited or created? Solution The inability to delete. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SPECIAL NOTE : Solution contribution by Dave Bruni. incorrect operation. Solution CAUSE: Power was cycled OFF\ON with the sub power switch. The latest version firmware or system software is available via the Konica Minolta Download Selector. bizhub C203 Solution ID Warm-up, wrong display, incorrect operation, lock-up TAUS0801896EN* Solution Usage Description FK-502, unable to transmit or receive faxes after initial setup. Solution CAUSE: The HDD has never been formatted. SOLUTION: Reformat the HDD by performing the following: 1. Enter the service mode (utility, check details, stop-0-0-stop-0-1). 2. Select State Confirmation. 3. Select Memory/HDD Adjust. 4. Scroll to Page 2/2. 5. Select HDD Format. 6. Select Logical Format. 7. Press the Start Button. 8. Cycle machine power when prompted. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD Solution ID TAUS0801954EN* Solution Usage Description Intermittently getting fax TX deleted due to error: Protocol error. Solution CAUSE: Incorrect type of connection to phone line. A 4-conductor wire was used to connect the machine to the phone jack. SOLUTION: Use a 2-wire line to connect the machine to the phone jack. SPECIAL NOTE : Solution contribution by Bill Berkhahn -Central Office Systems. Solution ID TAUS0801993EN* Solution Usage Description Unable toselect Compact XPS as file type of Scan toxx even after upgrading to i-Option firmware (version 88). Solution CAUSE: Incorrect setting. SOLUTION: Please change the setting of dipswitch as follows in order to use Compact XPS. SW No.78: 0x00 => 0x01 Note : Please be sure to use version 3.1.030000 or later when using PageScope Box Operator. SPECIAL NOTE : Solution contribution by KMBT (Japan). Solution ID TAUS0802056EN* Solution Usage Description Unable to access the administrator mode. Passcode will not work and machine locks up when trying to reset the paasword in the security mode. Solution CAUSE:Corupt machine memory. SOLUTION: Perform a Data Clear in the service mode under: System1 =>Initialization. Be sure to backup all one-touch information since it is possible that it could be lost during the Data Clear. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD Solution ID TAUS0802058EN* Solution Usage Description FAX/SCAN button is not responding; it just beeps. Solution CAUSE: The HDD has either become corrupt or has failed. SOLUTION: Reformat the HDD. If the issue persists or unable to reformat HDD, replace the HDD (p/n A00J M721 00). SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 86 bizhub C203 Solution ID Warm-up, wrong display, incorrect operation, lock-up TAUS0802102EN* Solution Usage Description When printing PCL files from the AS/400®, part of image may not be printed. Solution CAUSE: Firmware update required. SOLUTION: Please update the firmware to version GE2-J8 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : Please refer to the attached Release Notes for additional information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Solution ID TAUS0802195EN* Solution Usage Description Fax cannot betaken out ofmemory RX mode. Solution CAUSE: A key counter is installed on the machine. SOLUTION: Memory RX is normal operation when a key counter is installed. Incoming fax messages must be printed out from memory. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD Solution ID TAUS0802277EN* Solution Usage Description C-3821 (C3821) may be indicated when recovering from the Sleep mode. Solution CAUSE: Firmware update required. SOLUTION: Pleaseinstall thespecial firmware listed in the attached Release Notes. GEU-J8 for bizhub C203 GDU-J8 for bizhub C253 GCU-J8 for bizhub C353 GCX-72 for bizhub C353P IMPORTANT : These programs are the firmware which contains only the printer module program for bizhub C203/C253/C353/C353P. These programs can be installed to all versions of firmware. After installing the firmware, please make sure to do Stabilizer (Stabilization Only or Initialize + Image Stabilization). If the Alert Code (P-Code) is displayed, please do Stabilizer again. Notes : 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Solution ID TAUS0802278EN* Solution Usage Description C-3723 (C3723) if the sleep mode does not start after more than 12 hours. Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 87 bizhub C203 Warm-up, wrong display, incorrect operation, lock-up Solution CAUSE: Firmware update required. SOLUTION: Pleaseinstall thespecial firmware listed in the attached Release Notes. GEU-J8 for bizhub C203 GDU-J8 for bizhub C253 GCU-J8 for bizhub C353 GCX-72 for bizhub C353P IMPORTANT : These programs are the firmware which contains only the printer module program for bizhub C203/C253/C353/C353P. These programs can be installed to all versions of firmware. After installing the firmware, please make sure to do Stabilizer (Stabilization Only or Initialize + Image Stabilization). If the Alert Code (P-Code) is displayed, please do Stabilizer again. Notes : 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Solution ID TAUS0802355EN* Solution Usage Description C2650 code at power up. Solution CAUSE: Service EEPROM board (SV ERB) has failed. SOLUTION: Replace the Service EEPROM board (SV ERB) (p/n A02E H002 01). Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc. September 2008 88 Solution ID TAUS0648861EN* Solution Usage 10 Description How to set up Microsoft® Windows 2000/XP for SMB scanning. Right click the newly created folder and select properties. If the PC is in a workgroup. If the PC is a member of a domain. If the folder is located on the root drive. Click the Sharing Tab. Click the Share this folder radio button and enter a Share name. At the bizhub : 1. Select and enable SMB. will not allow scanning. 5. 4. Press administrator and enter password. Select the Network Tab. 2. Input Machine address. Note : The SMB protocol uses TCP/IP. 10. Select Scan. and select a reference in the index. NetBIOS and ARP broadcasts to communicate with the host PC.. Note : To view the document(s). If the folder is not located on the root drive. Inc. Add the desired User or Group and assign the appropriate permissions. Solution CAUSE: The Administrator E-mail Address field has not been filled out.microsoft. Word® Viewer 2003 (11. Ensure that TCP/IP is enabled. Connect to the bizhub using PageScope Web connection. Enter the name of the SMB registration being created. Select administrator machine setting. Access the Network Setup Wizard from: Start/All Programs/Accessories/Communications/Network Set Up Wizard. Log out of the Admin mode. Enter the PC NetBIOS name (uppercase) or TCP/IP address in the Host Address field.S.bizhub C203 Solution ID TAUS0647697EN* Solution Usage 16 Description How to set up Microsoft® Windows® 2003 Server for Scan to SMB. 4. 3. ensure that file and print sharing are a selected exception in the Windows Firewall settings. 7.7MB) can be obtained free from Microsoft® at the following URL. 5. Select OK andPower the machine OFF/ON. 2. Copyright 2008. 7. 6. September 2008 89 . Enter the Admin mode. b. Press utility. 9. When a sheet is placed in the document feeder it will not feed. 6. Microsoft® Word® or Word® Viewer must be installed. 4. With Microsoft® Windows XP SP2. With Microsoft® Windows XP Home edition. 8.FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . Create a folder on the root drive. Enter the User ID and Password in their respective fields. 6.A. 2. 3. enter the User name and Password of a valid domain user account. Select New Registration. Select SMB and click next.aspx?DisplayLang=en&. 13. Enter the folder name in the File Path field. Device Name and E-mail address 8. 11. The Windows Firewall applet can be accessed from: Start/Control Panel/Windows Firewall/Exceptions. 5. 7. Notes : a. Solution ID TAUS0701317EN* Solution Usage 15 Description The Start button is amber when attempting to scan to E-mail. Enter administrative name and E-mail address.com/downloads/details. Administrator Registration. 12. http://www. Solution How to set up Microsoft® Windows® 2003 Server for Scan to SMB . SOLUTION: From the control Panel of the machine follow the procedure below: 1. Solution At the PC : 1. Solution ID TAUS0800065EN* Solution Usage 4 Description FS-609 Booklet Finisher and IC-409 Fiery® Image Controller. enter only the folder name. enter the path to the folder. 3. Ensure that the Read Only and Hidden attributes are not checked. the Network Setup Wizard will need to be run to enable file and print sharing. Click the Permissions tab. The User ID and password are case-sensitive. enter the User name and Password of the local user account. Konica Minolta Business Solutions U. It is critical thatthe correct controller be ordered.bizhub C203 Solution These functional enhancements are made available through the support of firmware upgrade version 62.S. Like the IC-409 Fiery® Image Controller for the bizhub C650/C550/C451 (as explained in attachedMarketing Bulletin #07-GB-035).A. Note : To viewthe PDF. the IC-409 for the bizhub C353/C253 can be used simultaneously with the standard Emperon Print System. Inc. IMPORTANT :The IC-409 Fiery® Image Controller for the bizhub C353/C253 isnot the same asthe IC-409 for the bizhub C650/C550/C451 series. Although both controllers have a similar description. not available for the bizhub C203 The FS-609 Booklet Finisher supports the PK-501 Punch Kit (Item #4614452) and the MS-5D Staples (Item #4623361). Adobe Reader® must be installed. Item # C353 C253 C203 Notes FS-609 A0D60Y0 Supported Supported Supported Requires Firmware Upgrade Version 62 IC-409 for bizhub C353/C253 A074WY1 Supported Supported Not Supported Requires Firmware Upgrade Version 62. Konica Minolta Business Solutions U..the VI-504 (Item #A091WW0). September 2008 90 . they have two different and distinct item numbers. Description Item Number IC-409 for C353/C253 A074WY 1 IC-409 for C650/C550/C451 A074WY 0 Both versions of the IC-409 Fiery® Image Controller do share the same interface to connect to their respective devices . Adobe Reader® can be downloaded for free from the Adobe® web site at: Copyright 2008. This firmware upgrade supports the FS-609 as well as the IC-409 Fiery® Image Controller. 1. Solution ID TAUS0701618EN* Description PostScript printer driver for Microsoft® Windows Vista™. perform the following: 1. 4. Press STOP. SOLUTION: Enter the Administrator E-mail Address using the below procedure: 1. One is required for the Fiery® Controller and one for the device itself. Select CHECK DETAILS on the touchscreen.Press the UTILITY/COUNTER key.com/products/acrobat/readstep2. CLEAR. 0. Solution Please see attached Product &. 0. Press the UTILITY/COUNTER key. Select METER COUNT on the touchscreen.Press STOP. Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016. Solution ID TAUS0701041EN* Description How to access Billing Setting Mode.Select METER COUNT on the touchscreen. 3. Enter the Admin E-mail Address. Solution ID TAUS0701040EN* Solution Usage 1 Solution Usage 1 Solution Usage 1 Description How to access Enhanced Security Mode. 5. From PageScope Web Connection.two (2) TCP/IP addresses are required. Solution To access Billing Setting Mode. Inc. 0. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 0. 2.html Solution ID TAUS0701318EN* Description Unable to enter the Administrator E-mail Address in the E-mail TX tab of PageScope Web Connection. Konica Minolta Business Solutions U. 2. STOP.com/products/acrobat/readstep2.adobe. 5. Select Machine Setting.Press OK. STOP. Solution Copyright 2008. Solution CAUSE: The Administrator E-mail Address is only displayed in the E-mail TX Tab of PageScope Web Connection and must be entered in the Maintenance Tab. 2. 5. perform the following: 1. 1. Select Maintenance.adobe.A. With two TCP/IP addresses the Emperon Print System can be used in conjunction with the IC-409 Fiery® Image Controller.. 0. 0. Adobe Reader® must be installed. Note : To view a PDF.Press STOP. enter the Administrator mode.Select CHECK DETAILS on the touchscreen. 3.S. 0. 9. Press STOP. September 2008 91 . In order to connect the IC-409 on the bizhub C353/C253.bizhub C203 http://www. 4. This connection method will enable users to perform the following functions: Printing to the Emperon Print System as well as the Fiery® Image Controller using the two separate TCP/IP addresses User Box functionality is still available with the Fiery® Image Controller attached PC-Faxing is possible using the PC-Fax Driver available with the Emperon Print System Solution ID TAUS0634060EN* Solution Usage 2 Solution Usage 2 Description List of equipment that is no longer being supported. Solution To access Enhanced Security Mode. 3.html . 4. html Solution ID TAUS0703005EN* Solution Usage Description MSDS information. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.bizhub C203 The latest printer drivers are available via the Konica Minolta Download Selector. Firmware and more'. Solution Please perfrom the step-by-step procedure mentioned in the attached document.us ). WinZip® must be installed.S. Solution ID TAUS0702890EN* Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh®. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Solution See attachments (bizhub_C353_C253_C203_Config_Sheet_V2.com/products/acrobat/readstep2. September 2008 92 .A. Note: To open the file(s) using WinZip®.x. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. market.kmbs. Adobe Reader® must be installed. The Windows Vista™ Compatibility Legend can be viewed at: http://kmbs.konicaminolta.pdf) for information.html Solution ID TAUS0701577EN* Solution Usage Description Is SIP fax supported? Solution SIP fax is currently not supported in the U.com/products/acrobat/readstep2.4. Solution See attachment (c203c253msds.konicaminolta.html Solution ID TAUS0702888EN* Solution Usage 1 Description How to print to a printer on a Microsoft® Windows XP PC from a Macintosh® running OS version 10.adobe.. Support &.adobe. Adobe Reader® must be installed. Access the Selector from the the KMBS public site ( http://www. Drivers tab. Adobe Reader® must be installed. Drivers. To viewthe PDF.com/products/acrobat/readstep2. Solution Konica Minolta bizhub C353/C253/C203 Specification &. Inc. Note : To view a PDF.zip) for MSDS information.adobe. Konica Minolta Business Solutions U. Adobe Reader® must be installed. WinZip® can be downloaded from the WinZip® website: Copyright 2008.com/products/acrobat/readstep2.us/content/support/vistasupport. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Installation Guide bizhub 353 Specification Sheet bizhub 253 Specification Sheet bizhub 203 Specification Sheet Note : To view a PDF. Solution ID TAUS0702921EN* Solution Usage Description Specifications and Installation Guide. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.S. or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS.html Note : Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft® Windows Vista™. Note : To view a PDF.adobe.html Solution ID TAUS0702920EN* Solution Usage Description Configuration information. *. Solution ID TAUS0800980EN* Solution Usage Description Copy Protection Utility and device setup. The attached Copy Protection Utility User's Guide covers the following: Specifying and editing copy protection settings . .bizhub C203 http://www. Printer_Total_Black: This count increases even when copying Black/White.Copy protection patterns used by a device (multifunctional product) can be specified and changed. Inc.S.com/ddchomea.cpf. Note : The counter data exported in version 3. Copy_Total_Full Color: This count increases even when printing Color. *.Specified data can be exported as palette files (*. Konica Minolta Business Solutions U. Printer_Total_Full Color: This count increases even when copying Color. .. New packing position of shoulder screw and mounting screw >. which is scheduled to be releasedJanuary 2008. September 2008 93 . A01H0W0023004 and onwards DF-611(WY0)=>. It is recommended to download the ZIP and open from the local computer to view. Copy_Total_Total: This count increases even when pinting.xml).A.Stamp patterns used by a device (multifunctional product) can be specified and changed.Specified data can be imported as palette files (*.cpf. Solution The packing position of shoulder screws and mounting screws has beenmodified to attach them to the Instruction Manual. Firmware and more'.htm . Modified from: DF-611(0W0)=>. SOLUTION: This issue will be fixed in PageScope Data Administrator version 4. however incorrect counter data is exported.xml).TXT file. A07HWY0000336 and onwards <. . A01HWY0011298 and onwards DF-610(WY0)=>. Solution The latest Copy Protection Utility can be downloaded viathe Konica Minolta Download Selector.xml).1. The file can either be saved to disk or opened.ctf) created with Copy Protection Utility version 1 can also be imported.Character settings files (*.winzip.Asa result.x can export counter data of each user from the user list into a .itshould beeasier to find those screws when opening the box andpreventsthem frombeingdiscarded with the packing material. Solution ID TAUS0703032EN* Solution Usage Description DF-610/DF-611. Specifying and editing stamp settings .0. Also attached is the Device Set-Up User's Guide which covers the following: Copyright 2008.Specified data can be exported as palette files (*. Drivers. .1.0.Specified data can be imported as palette files (*. Printer_Total_Total: This count also increases when copying.x: Copy_Total_Black: This count increases even when printing Black/White. Solution CAUSE: PageScope Data Administrator requires an update. SPECIAL NOTE : Solution contribution by KMBT (Japan). Solution ID TAUS0703044EN* Solution Usage Description PageScope Data Administrator version 3. packing position ofmounting screws. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Pleaserefer to the attached ReadMe files prior to installation and use. .xml). Konica Minolta Business Solutions U. September 2008 94 .com/products/acrobat/readstep2. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Copyright 2008.S.adobe.bizhub C203 Device Registration Network Initial Setting Export/Import of the Device list Function Access Restriction File Settings Group Settings LDAP Server Access Settings Display Option Settings Displaying the Help Displaying the version information Note : To viewa PDF. Adobe Reader® must be installed.A.html . Inc..
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