INFORMATION FOR BRITISH NATIONALSHOSPITALISED OR IN NEED OF MEDICAL HELP IN BULGARIA BRITISH EMBASSY SOFIA CONSULAR SECTION 9 MOSKOVSKA STREET SOFIA 1000 BULGARIA Tel: (00 359) 2 933 92 22 Fax: (00 359) 2 933 92 50 Web: https://www.gov.uk/world/bulgaria E-mail:
[email protected] INTRODUCTION This guide aims to provide some general information and advice to British Citizens who are hospitalised or need medical help in Bulgaria so that they may better understand the role and responsibilities of the British Embassy, as well as to provide some useful contacts in the country. Please note that whilst we will make every attempt to keep the information up-todate, the system or contacts may be subject to change at any time, and we cannot be held responsible for any inaccuracies that may occur as a result. Who can help? The Foreign and Commonwealth Office (FCO): The FCO is represented overseas by its Embassies (High Commissions in Commonwealth countries). Both employ consular officers part of whose jobs is to provide help and advice to any Briton who gets into difficulty in a foreign country. Who are the Consular Representatives in Bulgaria? SOFIA Simon Tucker HM Consul Teodora Maneva Vice Consul Dilyana Momchilova Pro-Consul Ralitsa Doudekova Pro-Consul Contact Information British Embassy Sofia Consular Section 9 Moskovska Street Sofia 1000 Tel: (00 359) (2) 933 92 22 Fax: (00 359) (2) 933 92 50 E-mail:
[email protected] Web: https://www.gov.uk/world/bulgaria Opening Hours: Monday to Friday: 09:30 – 12:00 / 14:00 – 16:30 2 British Embassy Sofia December 2014 Out-of-hours For consular emergencies please ring +359 2 9339 222 (covered 24 hrs) and choose option 2 for consular assistance. What will the Consulate do? We aim to contact you within 24 hours of being told that you have been hospitalised. We do not usually contact or visit people who have travelled out specifically for medical treatment. If you are in hospital as a result of an assault or other crime, we will visit you as soon as possible. In all other cases, we will take account of factors such as your condition, your ability to speak on the phone, whether you have relatives or friends with you, whether you have a tour company representative and the standard of medical facilities, before deciding whether a visit is appropriate. If we believe that there is a need for us to visit and there is a British Embassy in the same city as the hospital you are in, we will aim to visit you within 48 hours of being told that you have been admitted to hospital. We can contact your family or friends to inform them that you have been hospitalised if you want us to. We can help you consult your insurance company or medical evacuation company. Please remember to keep all receipts and medical reports in case you need them to make a claim at a later stage. Provided that we have resources in place, we may also be able to help you communicate with hospital staff if they do not speak English. If you are travelling within the European Economic Area (see note 2 on page 10) or Switzerland, you should have a European Health Insurance Card (EHIC) which entitles you to emergency medical treatment at a reduced cost or, in some cases, free of charge. If your usual place of residence is the UK, you can apply for an EHIC at any point, even after medical treatment has become necessary or has been started (see www.ehic.org.uk). We cannot pay your medical bills. 3 British Embassy Sofia December 2014 FIRST STEPS Who will know that I have been hospitalised? If a British citizen is hospitalised in Bulgaria, hospitals sometimes notify the British Embassy in Sofia. Some hospitals only contact us if the British citizen wishes so or if there are issues with the payment. Therefore, we are frequently not informed immediately, if at all. What will my family be told? We cannot tell anyone that you have been hospitalised or provide details about your condition without your permission. However, if you wish us to inform your family or friends, we will contact them. We can provide for them advice on healthcare in Bulgaria, a list of English speaking doctors, contacts for specialists or details of accommodation if they plan to travel to Bulgaria and visit you. We can also pass on messages between you and them. If you are a dual national and you are hospitalised in the country of your other nationality, the British Consulate cannot assist you formally. HEALTHCARE IN BULGARIA: CONDITIONS AND SERVICES General Standards of primary/emergency medical care are good, physicians are well trained but hospital and nursing staff rarely speak English. Conditions in state hospitals vary and specialised equipment may not be available everywhere. Private hospitals are usually well-equipped but some will not accept a European Health Insurance Card (EHIC). The EHIC is not a substitute for medical and travel insurance but provides entitlement to emergency medical treatment. It will not cover for medical repatriation, on-going or nonurgent medical treatment. 4 British Embassy Sofia December 2014 What about money? The British Embassy cannot provide financial assistance to British nationals who have been hospitalised in Bulgaria. The cost of treatment received abroad by UK citizens is normally the responsibility of the individual and cannot be claimed from the British National Health Service. If you have been hospitalised, you may be asked to pay your medical bills. There are several ways to do this: - A valid insurance policy: If you are hospitalised for a condition which does not pre-date the insurance policy, the insurance should cover the costs for treatment and possibly for medical repatriation. If you are treated for a pre-existing condition your insurance policy is likely to be void. Your insurance may also become void if you have acted in an irresponsible manner that has contributed to the injuries suffered, e.g. taking drugs or drinking excessively. Some insurance policies do not cover for sexually-transmitted deceases including HIV and AIDS-related conditions. - EHIC (European Health Insurance Card) - Own funds - Help from family, friends or employer EHIC (European Health Insurance Card) Bulgaria is within the European Economic Area (EEA) and an EHIC entitles you to emergency medical treatment at a reduced cost or sometimes for free. The EHIC is usually valid for 3 - 5 years and covers for urgent medical treatment that becomes necessary during a trip overseas due to a sudden illness or an accident. You will be treated on the same basis as a health insured resident of the country you are visiting. The EHIC may not cover everything that the NHS would cover in the UK and you might have to contribute to the costs of your treatment. The EHIC covers treatment needed for chronic or pre-existing conditions but it will not cover for treatment you have specifically travelled for. People whose usual residence is in the UK are entitled to an EHIC issued in the UK. You are not entitled to one if you are resident overseas. For more detailed information on the EHIC, please visit the NHS website http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/Introduction.aspx. If your usual country of residence is the UK you can apply for an EHIC at any point, even after being admitted to a hospital. 5 British Embassy Sofia December 2014 Even if your hospital treatment is covered by an EHIC, you may have to pay a patient contribution towards your hospital stay, also known as a co-payment. Since July 1 2014, you can no longer be reimbursed for co-payments once you go back to the UK. For further advice, please contact the Overseas Healthcare Team at the Department of Work and Pensions: Overseas Healthcare Team Room MO601, Durham House Washington Tyne & Wear NE38 7SF Telephone: 0191 218 1999 Monday to Friday, 8am-5pm UK time. The helpline for the Bulgarian National (http://www.en.nhif.bg/web/guest/home) is (+359) 2 965 9116. Health Insurance Fund Complaints If you are not happy with the service provided by a medical establishment which is a partner of the Bulgarian National Health Insurance Fund (NHIF) you can file a complaint with the Director of the regional office of the NHIF. If you think that you have been charged inappropriately you must attach the invoice issued by the medical establishment to you complaint. The controlling body will investigate and reply in writing. Alternatively you can complain to the Bulgarian Ombudsman: Address: 22 George Washington Street, Sofia 1202 Telephone: 00359 2 8106955; 00359 2 9809510 E-mail:
[email protected] Web site: www.ombudsman.bg The complaint can be submitted in English. You should provide your full name, postal address and contact number and a brief, factual description of the situation including the date and time it happened. Again, you should attach any paperwork you might have, such as medical reports or invoices. There is an option for submitting the complaint online at http://www.ombudsman.bg/form but the website is available only in Bulgarian language. 6 British Embassy Sofia December 2014 VISITS Consular Visits A member of the consular team will try to visit you in hospital if you wish so, as soon as possible after we have been notified of your hospitalisation. We can assist you with hospital arrangements and notify your family and friends if you wish so. Visits by Family, Next-of-Kin or Friends If family members or friends wish to visit you in hospital, they should arrange this in line with the specific requirements and visiting policy of the hospital. The Consular team can assist with finding information about the visiting policy of the hospital. 7 British Embassy Sofia December 2014 HOSPITALS FOR ACTIVE TREATMENT IN BULGARIA Managing Director/ Senior Doctors Hospitals Address MBAL Blagoevgrad 60 Slavianska Street, Blagoevgrad Dr. Krasimir Mihailov 073/ 829 23 29 MBAL- Bourgas 73 Stefan Stambolov Blvd., Bourgas Dr.Georgi Matev 056/ 810 547 director MBAL ‘St. Anna’ 100 Tsar Osvoboditel – Varna Street, Varna Dr Veselin Nikolov UMBAL “St. Marina” Varna 1, Hristo Smirnenski blvd, Varna Dr. Zhaneta Georgieva MBAL ‘ Dr. St. Cherkezov – Veliko Turnovo MBAL ‘St. Petka’ – Vidin 1 Nish Street, Veliko Turnovo Dr. Lyudmil Getsov 052/ 655 911 Registry: 052/64 82 30; 052/64 82 31 052/30-28-51 switchboard (priority, 24/7) 052/30 2852/53/54/55 052/ 978-211 switchboard 24/7 052/30 28 74 fax (director’s PA) 062/ 62 68 41 – registry 119 Tsar Simeon Veliki Street, Vidin Dr. Tsvetan Vasilev MBAL ‘Hristo Botev’ – Vratsa MBAL ‘Tota Venkova’ – Gabrovo MBAL – ‘’Dobrich’’ 66 Vtori Yuni Blvd, Vratsa 1 Dr. Iliev – Detskiya Street, Gabrovo Orlin Tzvetkov 24 Panayot Hitov Street, Dobrich Dr. Marian Ananiev MBAL ‘Dr.Nikola Vasilev’– Kyustendil MBAL ‘Dr. 1, 17 Januari Square, Kyustendil Dr. Alexander Velichkov 53 Belomorski Blvd, Dr. Todor Cherkezov Dr. Neli Savcheva 8 Telephone 094/ 602 131 – registry 088 791 26 62 - registry 094/ 606025 – Director 092/ 66 51 10 066/808 911 – registry 066/800 243 – registry 066/800 253 - registry 058/ 600 488 – switchboard 058/600 160 – director 058/600 414 - fax 078/ 55 02 61/62/63 switchboard 078/55 02 41 – director 078/55 02 31 - fax 0361/ 68 348 - registry British Embassy Sofia December 2014 Atanas Dafovski’Kurdzhali MBAL ‘Prof. Dr. Paraskev Stoyanov’ – Lovech MBAL ‘Dr. St.Iliev’ – Montana MBAL Pazardzik Kardzali 0361/ 680295 – fax (administration) 0361/68 383 - director 068/ 603 381/382 switchboard 27 Dr. Suiko Suev Street, Lovech Dr. Tihomir Benev 2 Sirma Voivoda Street, Montana Dr. Tsvetan Georgiev 096/ 306 881 – switchboard Todorov 096/ 30 51 50 - director 15 Bolnichna Street, Pazardzik Dr. Penko Stefanov Katsarski Deputy director Dr Savov MBAL ‘Rahila Angelova’ Pernik 2 Breznik Street, Pernik Dr. Vyara Tserovska MBAL - Plovdiv 234 Bulgaria Blvd., Plovdiv Dr. Argir Argirov MBAL ‘St. Ivan Rilski’ - Razgrad 2 Kosta Petrov Street, Razgrad Dr. Ivan Petrov MBAL - Rousse 2 Nezavisimost Street, Rousse Dr. Nelly Stefanova Petrova 082/887 223-MD Secretary 082/887 351 – switchboard 082/887 292 head nurse 082/82 10 11- Director/Fax MBAL – ‘Dr.Ivan Seliminski’ – Sliven 1 Hristo Botev Street, Sliven Dr. Vasislav Petrov 044/ 611 700 – switchboard from 7.30 h – 16.00 h 044/ 611 701 – Director 044/ 62 43 26 fax 9 034/ 408 600 –switchboard 034/ 408 666 - MD 034/4080601 – PA of director 034/ 408 766 – fax 034/408 602 deputy director 076/ 688 210 – switchboard 076/ 601 360 – fax secretary 076/ 688 211 secretary director 032/ 961 813secretary director 032/905 184-Director Tel/Fax: 032/959 221 – Registry 084/ 62 43 21/22/23/24 switchboard 084/ 62 43 51/52/53/54 switchboard 084/ 62 97 65 – Fax 084/ 62 45 54 - Director British Embassy Sofia December 2014 MBAL - Silistra 80, Petar Mutafchiev Dr. Daniela Street, Silistra Kostadinova UMBAL ‘Alexandrovska’ – Sofia MBAL ‘Tsaritsa Ioanna’ – Sofia (ISUL) 1 St. Georgi Sofiyski Street, Sofia Dr Kostadin Angelov 8 Byalo more Street, Sofia Associate Professor Boiko Korukov MBAL for emergency medical care ‘N. I. Pirogov’ Sofia MBAL – ‘Bratan Shukerov’ – Smolyan MBAL ‘Prof. Dr. St. Kirkovich’ – Stara Zagora MBAL Turgovishte 21 Totleben Blvd, Sofia Associate Professor Stoyan Milanov 02/ 915 4411 switchboard (24/7) 02/ 952 11 61 switchboard 2 Bulgaria Blvd., Smolyan Dr. Marin Darakchiev 0301/ 626 666 switchboard 0301/ 623 95 director’s PA 2 Gen. Stoletov Street, Stara Zagora Dr. Petar Atanasov Zapad District, bul. Syuren, Targovishte Dr. Ivan Svetulkov MBAL - Haskovo 49 Saedinenie Blvd., Haskovo Dr. Slavcho Bliznakov MBAL - Shumen 63 Vasil Aprilov Street, Shumen 30 Panayot Hitov Street, Yambol Dr. Yulia Dimitrova 042/ 698 210 switchboard 042/ 601 125 – fax 042/698 433 - Emergencies 0601/ 688 88 – switchboard 0601/68 494 - Registry 0601/ 64 864 - Fax 038/ 606 700/ 800 /900 switchboard 088 29 83 170 038/ 606 722 - fax 054/ 855 755 switchboard 054/ 800 751 fax 046/ 682 210 - switchboard 046/ 661 521 - registry 046/ 661 530 - Director 046/ 661 541 - fax MBAL ‘St. Pantaleimon’ Yambol Dr. Panayot Dimanov 086/ 818 444 - MD 086/ 818 446 – Secretary 086/818 499 – Registry 086/ 823 917 - Fax 02/ 92 301 – switchboard 02/92 303 Registry 24/7 02/ 92 303 811 director 02/ 943 2170 - switchboard 02/ 943 2316 – MD *MBAL – Hospital for Active Treatment * UMBAL – University Hospital for Active Treatment 10 British Embassy Sofia December 2014 LIST OF ENGLISH SPEAKING DOCTORS IN BULGARIA DISCLAIMER: The following list of medical facilities/practitioners has been prepared by the British Embassy in Sofia for the convenience of British Nationals who may require these services and assistance in Bulgaria. It is provided on the understanding that we (the British Embassy) do not assume or undertake any legal responsibility, to you, or those affected, if you choose to take it into account when instructing a medical facility or practitioner. Further and alternatively, we cannot accept any liability to any person or company for any financial loss or damage arising from the use of this information or from any failure to give information. Our aim is to provide our customers with as much relevant information to enable them to make better informed decisions but our lists are not recommendations and should not be treated as such. SOFIA International Medical Centre 28 N. V. Gogol Street, Sofia 1124 Tel: +359 2 944 93 26 Fax: +359 2 944 93 17 Mobile: +359 886 532 551 (24/7) E-mail:
[email protected] Greenberg Medical Centre 80 Alexander Malinov Blvd, Mladost 2, Sofia Tel: +359 2 974-4933 Mobile: 00359 898 776 800, 00359 898 776 824 Vita Hospital 9 Dragovitsa Street, Sofia 1505 Tel: 00359 2 943-4398, 00359 2 960-4951, 00359 2 960-4950 Fax: 00359 2 944-1343 E-mail:
[email protected],
[email protected] Tokuda Hospital 51B Nikola Vaptsarov Blvd, Sofia 1407 Tel: 00359 2 403-4000 Emergency Tel: 00359 2 403-4112 City Clinic (Sofia and Varna) 11 British Embassy Sofia December 2014 127 Okolovrasten Pat, Sofia 1407 Tel: (00359) 0700 13 127, (00359) 0800 12 127 Emergency Heart and Vascular Care: (00359) 0700 13 112 E-mail:
[email protected] “Zdravei” General Medical Practice Studentski Grad, block 11 (lower building), Sofia 1700 Mobile: +359 887 525176 (Dr. Zahari Petrov? German/Austrian/Swiss Embassy Surgery Dr. Kurkchiev and Dr. Temelkova – Kurkchieva (endocrinology) Sofia, Joliot Curie St. 25-A Tel: 00359 2 9632067 Tel: 00359 2 9670165 (Medical Centre Robert CO) Mobile: +359 889509970 (Dr. Kurkchiev) Eye Clinic “Den” 21 Rositsa Street, Sofia Tel: 00359 2 983-2028, 00359 2 983 3800 Mobile: 00359 885 747 325 E-mail:
[email protected] Psychiatrists and Psychologists Mental Health Center “Adaptatsia” 13 Tsar Simeon Street, Sofia Tel: 00359 2 983 6023 Mobile: 00359 889 475 927, 0878 826 213, Director: 0888 359 392 - Dr. Vladimir Sotirov Eirene Counselling and Coaching Gisli Jonsson: 00359 884 378847 Nora Jonsson: 00359 884378852 E-mail:
[email protected] 12 British Embassy Sofia December 2014 Dr. Diana Indjova, US Mental Health Departments licensed Clinical Counsellor 10 Lavele Street, Sofia 1000; G. Rakovski Blvd 112, 2nd floor Tel: 00359 2 981 7855, 00359 2 987 3002 Mobile: 0888 619 226 E-mail:
[email protected] Dental Clinics and Dentists Art Dental Studio Sharl Shampo Street, Block 86 (ground floor), Sofia Mobile: 00359 899 862968, 00359 884 836 360 (Dr. Robert Tsonin) E-mail:
[email protected];
[email protected] Medstom Dental Clinics 26a Dondoukov Blvd. (adjacent to the junction with Rakovski) Tel: 00359 2 981 0000 Mobile: 00359 896 693 220 E-mail:
[email protected] Orthodontic Clinic “Valor” 54 Pliska Street, Sofia 1612 Tel: 00359 2 955 2319, 00359 2 952 6125 Mobile: 00359 887 971 207 Email:
[email protected] Dr. Dean Mihailoff, Swedent Dental Centre 100 James Boucher Blvd, Hotel Kempinski-Zografski, Room 114 Tel: 00359 2 969 2273, 00359 2 969-2272 Mobile: 00359 888 703 821, 00359 895 744 573 Email:
[email protected] Dr. Nikolay Genchevski, Dr. Ivo Dimitrov 14 Smurch Street, Sofia Tel: 00359 2 958 1511 13 British Embassy Sofia December 2014 Mobile: 00359 889 137 466 Dr. Krassimira Ribagina 1, Han Pagan Street, Sofia 1680 Tel: 00359 2 850 5812 Mobile: 00359 888 982 195 E-mail:
[email protected] Dr. Ivaylo Ribagin 23 Tvardishki Prohod, Sofia 1404 Tel: 00359 2 958 9145 Mobile: 00359 889 299 289 E-mail:
[email protected] OUTSIDE SOFIA Viva Clinic 8240 Sunny Beach Tel: 00359 554 950 95 Mobile: +359 899 99 58 60 E-mail:
[email protected] Eurohospital 2A Nayden Raikov Street, Vinitsa, Varna 9022 Tel: 00359 52 387900 switchboard; 00359 52 387916 switchboard Fax: 00359 52 387915; 00359 52 387 917 Mobile: + 359 899 982 777 Dr. Dobrev Mobile: +359 899 982 727 Dr. Avramova Mobile: +359 899 982 772 Dr. Marinov
[email protected] Dr. Lyudmil Dimov – GP 1st Diagnostic and Consultation Centre Hristo Botev Str 2-A, floor 4, room 80, Sliven 8800 Tel: 00359 44589 468 14 British Embassy Sofia December 2014 Mobile: 00359 899414232 E-mail:
[email protected] Life Hospital Dimitar Dimov Blvd. Izgrev, Bourgas Tel: 00359 56 875050 E-mail:
[email protected] Virgin Mary Hospital Alexander Stamboliyski Street, Vetren, Bourgas Tel : 00359 56 89 62 / 00359 56 89 62 72 Fax: 00359 56 89 62 82 Mobile: 00359 888 97 67 67 E-mail:
[email protected] Akta Medica Clinic 60 Nikola Petkov Street, Sevlievo Tel: 00359 67534502 Fax: 003596753-3468 Mobile: 00359 885 203011 E-mail:
[email protected] 15 British Embassy Sofia December 2014 TRAVEL ASSISTANCE COMPANIES IN THE UK NB: This list is provided by the FCO for the convenience of enquirers, but neither Her Britannic Majesty's Government nor any official of the British Embassy Sofia can take responsibility for the competence and level of service of the companies listed or for the consequences or costs of any service provided. Company’s name Address Contact Details Aeromedical Ltd. P.O Box 106 Bridgewater, TA7 9JE Tel: +44 (0)1278 723330 Fax: +44 (0)1278 723188 E-mail:
[email protected] Website: www.aeromedicalint.com AIG Assist The AIG Building 58 Fenchurch Street London EC3M 4AB Tel: +44 (0)20 8762 8326 Website: www.aigassist.co.uk Air Medical Ltd Oxford Airport, Tel: +44 (0)1865 842 887 Kidlington, Oxfordshire, Fax: +44 (0)1865 370 642 OX5 1QX Email:
[email protected] Website: www.airmed.co.uk Airtime Charters Tel: +44 (0)1202 579949 Fax: +44 (0)1202 572907 Email:
[email protected] Website: www.airtimecharters.com Alert Assistance Wings Wings Medical Centre, 238 Broomhill Rd, Brislington, Bristol BS4 5RG Tel: +44 (0)117 9719333 Fax: +44 (0)117 3007000 E-mail:
[email protected] Website: www.wingsmedical.com Assistance Fortis House, Tollgate. Eastleigh. Hampshire Tel: +44 (0)2380 644633 Fax: +44 (0)2380 644616 16 British Embassy Sofia December 2014 International SO53 3YA E-mail:
[email protected] AXA Assistance (UK) The Quadrangle, 106-118 Tel: +44 (0)870 6090023 Ltd Station Rd, Redhill, Fax: +44 (0)870 6090024 Surrey, RH1 1PX Website: www.ip-assistance.co.uk CEGA Group Services Limited Funtington Park, Cheesmans Lane, Funtington, Chichester PO18 8UE Tel: +44 (0)1243 621000 Fax: +44 (0)1243 621006 Website: www.cegagroup.com CEGA Air Ambulance UK Limited Hangar No.5, Aviation Park East, Bournemouth Airport, Christchurch, Dorset BH23 6NE Tel: +44 (0)1202 592592 Fax: +44 (0)1202 592593 Email:
[email protected] Website: www.cega-air-ambulance.com Club Direct Club Direct Ltd, Southgate Place, 41-42 Southgate, Chichester, W Sussex , PO19 IET Tel: +44 (0)1243 817700 Fax: +44 (0)1243 217716 E-mail:
[email protected] Website: www.clubdirect.com Europ Assistance Sussex House, Perrymount Rd, Haywards Heath, W. Sussex, RH16 1DN Tel: +44 (0)870 7375900 Fax: +44 (0)1444 459292 Website: www.europ-assistance.co.uk First Assist Group Ltd 32 High Street, Purley, Surrey, CR8 2PP Tel: +44 (0)20 8763 3333 Fax: +44 (0)20 8763 3035 Global Response 6 Regents Court, Tel: +44 (0)870 6061581 Nettleford Road, Fax: +44(0)870 6061583 Ocean Way, Cardiff, CF24 5HF Healix International 15 Castle Mews Ltd High Street Tel: +44 (0)20 841 7777 Fax: +44 (0)20 841 7778 17 British Embassy Sofia December 2014 Hampton Specialise in people TW12 2NP who do NOT have travel insurance E-mail:
[email protected] Website: http://www.internationalmedicalrescue.com/h ow-healix-can-help/ Inter Group Lumbry Park, Selborne Tel: +44 (0)1420 566130 Assistance Services Road, Alton, Hampshire, Fax: +44 (0)1420 566121 GU34 3HF E-mail:
[email protected] International Green View House, 5 Medical Rescue Ltd Manor Rd, Wallington, Surrey, SM6 0UX Tel: +44 (0)20 8669 9292 Fax: +44 (0)20 8669 3442 International SOS 6th Floor, Landmark House, Hammersmith Bridge Rd, London, W6 9DP Tel: +44 (0)20 8762 8008 Fax: +44 (0)20 8748 7744 E-mail:
[email protected] Kingfisher Assistance Ltd Kingfisher House, Portland Place, Halifax, HX1 2QN Tel: +44 (0)1422 355553 Fax: +44 (0)1422 357476 E-mail:
[email protected] Website: www.kingfisherinsurance.com/KFAssFram.html Lifeline PLC 20 The Park, London, N11 Tel: +44 (0)870 2401800 7SU Fax: +44 (0)870 2401600 E-mail:
[email protected] Medex Assistance Corporation Victoria House, 125 Queens Rd, Brighton, BN1 3WB Tel: +44 (0)1273 223000 Fax: +44 (0)1273 327848 E-mail:
[email protected] Website: www.medexassist.com Medi-Aviation Popeshead Court Offices Peter Lane York YO1 8SU Tel: +44 (0) 845 094 8408 (Mon - Fri 09:00-17:30 GMT) +44 (0) 7932 358520 (out-of-office hours) Fax: +44 (0) 845 094 8409 E-mail:
[email protected] Website: www.mediaviation.com Website: www.internationalsos.com 18 British Embassy Sofia December 2014 Medicar European Hinxhill Estate, Hinxhill, Ashford TN25 5NR Tel: +44 (0)1233 660999 Fax: +44 (0)1233 610721 Email:
[email protected] Website: www.medicareuropean.co.uk Mondial Assistance Mondial House 102 Tel: +44 (0)20 8686 1666 (UK) Ltd George Street, Croydon, Fax: +44 (0)20 8603 0204 Surrey, CR9 1AJ E-mail:
[email protected] Website: www.mondial-assistance.co.uk Primary Group Services 80 Leadenhall St, London, EC3A 3HA Tel: +44 (0)20 7743 0200 Fax: +44 (0)20 7743 0201 Website: www.primarygroup.co.uk Travel Assistance Services P.O.Box 1616, Billericay, Tel: +44 (0)1277 634699 Essex, CM12 0AS Fax: +44 (0)1277 634545 Voyagers 34 The Mall, Bromley, Kent, BR11TS Tel: +44 (0)20 8466 9191 Fax: +44 (0)20 8313 9062 E-mail:
[email protected] Website: www.vanameyde.co.uk 19 British Embassy Sofia December 2014 LIST OF BULGARIAN COMPANIES PROVIDING AMBULANCE TRANSPORT TO THE UK NB: This list is provided by the Consular Section at the British Embassy in Sofia for the convenience of enquirers, but neither Her Britannic Majesty's Government nor any official of the Embassy can take responsibility for the competence and level of service of the companies listed or for the consequences or costs of any service provided. First Private Ambulance Telephone: Price: 0877/569780 1.00 BGN/km (return trip included) + 100 euro for a doctor/every 24 hours Conditions of payment: A deposit payment should be made. They are ready to negotiate a small discount. Driving: non-stop (two drivers) Additional info: Have previous experience in transporting a patient to France which took them around 26 hours. Second Private Ambulance Telephone: Price: 0878/726372 without a doctor accompanying - 1.00BGN/km (both ways) with an accompanying doctor - 1,50BGN/km (both ways) Conditions of payment: after arriving in the UK Driving: non-stop (two drivers) Medical team: doctor (English speaking) TOKUDA hospital Sofia Telephone: Price per km: Medical team: 02/403 4150; 0884 993 001 – Dr Voyskov (doesn’t speak English) 1.80 BGN/km (return trip included) doctor and nurse (English speaking teams available) 20 British Embassy Sofia December 2014 TRANSLATION/INTERPRETATION SERVICES https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/142189/Bulg aria_Lawyers_Translators.pdf FCO LEAFLETS Victims of crime abroad https://www.gov.uk/victim-crime-abroad Rape and sexual assault overseas https://www.gov.uk/report-rape-sexual-assault USEFUL WEBSITES FOR YOUR OWN RESEARCH AND INFORMATION: http://www.nhif.bg http://www.nssi.bg/ www.nap.bg National Health Insurance Fund – general information for foreigners in Bulgaria http://www.en.nhif.bg/web/guest/home This booklet is compiled by the Consular Section, British Embassy, Sofia (2014). If any of the information contained in this booklet is incorrect, please draw inaccuracies to our attention so that we can make amendments. Thank you! 21 British Embassy Sofia December 2014