Bartending Services NC II Edit 0 0 15… Bartending Services - NC II Focal Instructor : Mr. Dante G.Acera NC - II BASIC COMPETENCIES Participate in workplace communication - 6 hrs. Work in a team environment - 4 hrs. Effective Teamwork Teams in the workplace In the workplace teams are formed to: a.) communicate information b.) share ideas c.) develop options d.) solve problems e.) make decisions f.) coordinate work/tasks g.) encourage team spirit Activity 1 1. What other reasons can you think of for work teams to meet in the workplace? 2. Who decides to organize work teams in your organization? 3. Who usually leads work teams in your organization? 4. Who organized your allocation of duties in your work team? 5. How would you set about changing your daily responsibilities? 6. Does this need to be negotiated with someone? Who? 7. Have you ever re-negotiated your daily work responsibilities? Explain Effective Teamwork Operating as a Team When setting up a team the following need to be taken into account: Time A team needs enough time for the team to meet, discuss and resolve issues. Time of day A team needs to meet at an appropriate time of day for meetings so that the individuals are able to attend and participate effectively. Procedure A team should make a set of rules, which guide how the team works. Location A team should be able to meet in a place that provides the opportunity to work without distractions or interruptions. Comfort The comfort of individuals should be considered when finding a place. Temperature, personal space and appropriate seating should be considered. Activity 2 1. What time of the day do you think team meetings should be organised? Why? Activity 3 1. What else makes a team effective? 2. How effective is the team you are working in? Case Study - The team meeting Each morning the Front of House department holds its team meeting at 6am. Helen the team leader likes having an informal team meeting with her team members in the staff canteen. There she outlines their daily duties and responsibilities. Each team member is given the opportunity to discuss issues of concern and the team then discusses possible solutions. At today's meeting Helen tells the team of the airline crew that is arriving just after lunch. The airline is a new customer of the hotel and she wishes that the crew is treated exceptionally well as this could mean further business. unity b. priorities d. arguing c. In union there is (a. Who's the team leader? 2. keep silent c. Team Goal can only be achieve if there is (a. Effective teamwork commonly observed in the work place except one (a. In a team it is necessary to established (a. except one. COMPETENCY : TOOL COMPETENCY UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT MODULE TITLE : WORKING IN A TEAM ENVIRONMENT LEARNING OUTCOME : Describe/Identify Team role and responsibility 1. 8. There was a saying goes to say. behavior d. 9. Commitment c. The team agrees that the crew should be allocated rooms on levels 20 and above overlooking the river front. Leader) is the one who decides to organize work team and usually leads work teams. communicate information b. 6. _ 10. Honesty b. products b. The role of each team members is expected to performed quality (a. 1. Loving our work with commitment and dedication. The (a. member b. receiving Certificate of Competency. goals c. _ 2. _ 6. rather than overlooking the construction site. Lets celebrate for the job well-done! _ Sheet for Observation and questioning checklist || || || Candidate’s Name Assessor’s Name Hilario S. ROLE. Group conflict should be (a. Remuneration and awards. 2. _ 7. Aims to produce highly competitive middle-level manpower. money) for the team to meet. tolerated b. _ 9. task b. building d. president c. conflict). Result. time d. Who is coming to the hotel? Why are they important? Explain. mates). service}. members b. friendship) before working and assigning each specific responsibilities. 7. left behind) so that the spirit of teamwork and its goal will not be affected. And write the correct answer at the space provided either it is GOAL. A team needs enough (a. check the box . Flexibility) among team members. Satisfied with today's meeting. To (a. Serving foods to guest or clients in a decent manner. Abecia QUALIFICATION Certificate of Competency WORK IN A TEAM ENVIRONMENT Instructions for the Assessor: __ __ __ __ Date of Observation Description of Assessment activity Location of assessment activity The candidate… If yes. 1. accepted d. 5. Laziness d. general manager d. 4. _ 4. She doesn't want the aircrew to complain because it might mean losing the deal for the hotel. clarify b. share ideas d. Role and its responsibilities among each team members can be determine by establishing team (a. analyze problem) are the keys in solving team problem except one. structure c. Calling for a meeting to resolve team problem . II – Identify the following situations below. suggest d. to discuss and resolve issues. TASK. time c. Doing action with authority to come up positive results. skills c. 3. How often does this team meet? 3. Helen closes it and wishes her team members a great day. _ 5. Why has this team meeting been held? 4. resolved c. and TEAMWORK. _ 3. Being a leader or a member of the team. solved problems).oriented in serving our clients and partners _ 8. To satisfactorily serve our clients efficiently and effectively.Just before she closes the meeting she reminds the team about room allocation for the aircrew and hopes that they allocate rooms on the riverfront. strength d. trouble b. 10. progress c. § Worked in a team to complete workplace activity. § Worked effectively with others. § Conveyed information in written or oral form. § Reported outcomes. § Made effective and appropriate contributions to complement team activities and objectives. § Communicated appropriately consistent with the culture of the workplace. § Identified and recognized the roles and responsibilities of other team members. What is the purpose of teamwork? 4. What do you understand of the word team? 3. § Observed protocols in reporting using standard operating procedures. § Followed designated work plan for the job. reporting relationships and responsibilities. § Identified reporting relationships within team and external to team. What is the chief distinguishing feature of a team? Satisfactory Response . § Identified team parameters. What do you understand of the word—group mission statement? 5. Can you describe the team role and scope? 2. § Used effective and appropriate forms of communication with team members. § Contributed to the development of teamwork plans. Did the candidate’s overall performance meet the standard? Yes No Rating Sheet for Observation and questioning checklist || || || || || || || || || || || || || || || || QUESTIONS The candidate should answer the following questions: Yes No 1. § Selected and used appropriate workplace language.§ Identified the role and objective of the team from available sources of information. § Identified individual role and responsibilities within the team environment. who ensures that everyone’s views are taken into account? Why? 9.6. As a (course) student. What are the elements that constitute of an effective team? 8. What are the different activities in your (course) that relates directly to teamwork? 7. What are the possible contributions that you can share as a team member? 10. relevant workplace where assessment can take place # Materials relevant to the proposed activity or tasks. OBSERVATION ü To show if evidence is demonstrated . In a team. WORK IN A TEAM ENVIRONMENT # Materials and equipment # Simulated environment. Is teamwork relevant to a group of (course)? Why? The candidate’s underpinning knowledge was: Satisfactory: □ Not Satisfactory: □ Feedback to candidate: The candidate’s overall performance was: Satisfactory: □ Not Satisfactory: □ ===Assessor Signature=== Date Rating Sheet for Demonstration || || || || || || || || || || || || || || || || || || || || || || Candidate’s Name Assessor’s Name QUALIFICATION Certificate of Competency Instructions for demonstration Be sure to use effective communication upon demonstration. If by chance you happen to discover that a fellow worker is damaging your refutation as an employee. what will you do? 5. How do you handle put-down-artist in a group? 3.During the demonstration of skills. How do you see to it that a team objective is achieved effectively and efficiently? 4. How do you handle conflict in a group? 2. did the candidate: Yes No N/A Participated actively within a team?? Expressed opinions diplomatically and effectively? Listened to the opinions of others emphatically? The candidate’s demonstration was: Satisfactory: □ Not Satisfactory: □ QUESTIONS The candidate should answer the following questions: Yes No 1. How do you handle a situation if the customer requirement is in conflict with the team group mission statement? The candidate’s underpinning knowledge was: Satisfactory: □ Not Satisfactory: □ Feedback to candidate: The candidate’s overall performance was: Satisfactory: □ Not Satisfactory: □ Candidate Signature Date Assessor Signature Date Satisfactory Response Competency Assessment Results Summary || || || || || || || || || || || || || || || Candidate’s Name Assessor’s Name Qualification Applied for: Certificate of Competency Date of Assessment WORK IN A TEAM ENVIRONMENT . To prepare inventory and damage report. Pls. CORE COMPETENCIES Module 1: Clean Bar Areas Learning Outcomes: 1. Specify (Portfolio Document) □ for issuance of Certificate.3 hrs.4 hrs. Perform effective customer service . Specify (Qualification. 4. 6.4 hrs. To store stock bar tools. Perform workplace and safety practices . To observe safety measures in cleaning bar areas. To identify and sort different types of glasses and other utensils according to shapes and usage. Pls. To demonstrate proper segregation/disposal system scheme in accordance with environmental standards.4 hrs. To identify and use the different cleaning material and detergents. To keep bar stocks and displayed stocks free from dust. NC Level) General Comments [Strengths / Improvements needed] Candidate’s Signature Date: Assessor’s Signature Date: || Practice career professionalism .3 hrs. equipment and glassware according to establishment. 3. Learning Summary Learning Presentation Learning Activities Learning Reference Topic Assessment Module 2: Operate Bar Module 3: Prepare and Mix Cocktails and Non-alcoholic drinks .Camiguin School of Arts and Trades Assessment Center The performance of the candidate in the following assessment methods for—Research Information Relevant to the Tour Itinerary [Please tick (∕) appropriate box] Not Satisfactory · Demonstration · Observation with Questioning · Portfolio Note: Satisfactory Performance Rating shall only be given to candidate who demonstrated successfully all the competencies identified in the above task of the Unit of Competency Note: Satisfactory Rating shall only be given to candidates who presented valid and sufficient documents as required in the Portfolio Assessment Did the candidate’s overall performance meet the required evidences / standards? Recommendations □ for re-assessment □ for submission of document.4 hrs. glassware and equipment clean and dry all the times. Perform computer operation . 7. COMMON COMPETENCIES Develop and update industry knowledge . 9. Observe workplace hygiene procedures . cabinet and stockroom according to establishment standard procedure. 8. To clean areas. 2. To apply proper closing procedure according to establishment standards. To keep bar tools. 5. Practice occupational health and safety procedures .4 hrs. 10.