Avaya Test - 2S00020A

June 4, 2018 | Author: iamauti | Category: Telephone, Salesforce.Com, Voicemail, Mobile Phones, Software


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2S00020AAvaya Small and Midmarket Communications Online Test   1-­ Which  of  the  following  are  three  deployment  options  for  Avaya  IP   Office?  (Select  three)     On  a  Dedicated  Server   Inside  a  Virtual  Machine   On  an  Appliance     2-­ When  deployed  on  an  appliance,  which  of  the  following  Avaya  IP   Office  Editions  provide  the  customer  with  the  most  complete   features  and  capabilities  including  web  collaboration,  call  recording,   and  desktop  integration?  (select  one)     Preferred  Edition     3-­ If  a  customer  wants  to  standardize  on  Microsoft  Lync  at  their   desktops,  Avaya  provides  high  value  to  the  customer.  Which  three  of   the  following  features  can  Avaya  IP  Office  provide  regarding   Microsoft  Lync?  (Select  three)     Escalate  an  IM  to  an  Avaya  Phone  call   A  single  MS  Lync  sign  in   Integrated  capabilities  like  Click-­‐to-­‐Call  via  the  MS  Lync  Client     4-­ Avaya  IP  Office  Management  offers  different  management  tools   depending  on  whether  you  are  running  Preferred,  Server,  or  Select   Editions.  Select  the  tool  that  is  unique  to  Avaya  IP  Office  Select   Edition.  (Select  one)     LDAP  user  Synchronization     5-­ Avaya  IP  office  easily  and  securely  integrates  with  most  popular   smart  devices,  bringing  full  desktop  communication  capabilities  to   employees  no  matter  where  they’re  working.  Which  three  of  the   following  features  are  included  in  IP  Office?  (select  three)     Directory  Integration   IM  /  Presence  (supported  with  MS  Outlook  and  MS  Lync  integrations)   Click-­‐to-­‐Call     6-­ With  Avaya  Communicator  you  can  turn  your  tablet  into  your   business  phone.  Which  of  the  following  is  a  correct  statement  of   Avaya  Communicator?  (Select  one)     Enables  multiparty  Meet-­‐me  audio  conferencing  with  moderator  controls,   roster  of  participants.     7-­ Which  are  two  capabilities  of  Avaya  IP  Office?  (Select  two)     IP  Office  supports  web-­‐based  management.   IP  Office  supports  a  mixture  of  analog,  digital  and  IP  telephones.     8-­ Avaya  IP  Office  Basic  Edition  is  designed  for  small  businesses.  Basic   Edition  supports  up  to  _______  telephones.  (click  and  drag  the  correct   option  to  the  space  below)     100     9-­ Which  of  the  following  Avaya  IP  Office  Editions  allow  Basic   Messaging?  (Select  one).     Both  IP  Office  Basic  Edition  and  IP  Office  Essential  Edition     10-­  How  would  you  describe  the  steps  required  by  a  User  to   deploy  Avaya  one-­X  Mobile  Preferred?  (Select  one)     It  is  a  simple  one  step  process  to  click  a  link  in  an  email.     11-­ Avaya  has  a  wide  variety  of  desk  phones,  wireless  phones,  and   soft  phones  to  help  you  match  the  right  price/value  for  each  job  type   in  your  staff.  Match  the  phone  type  to  the  corresponding  feature  or   target  user.  (Click  and  drag  the  corresponding  features/target  users   on  the  right  to  the  type  endpoint  on  the  left).     IP  Desk  phones  -­‐  ……..  solution  for  remote  offices.   Wireless  telephones  –  for  employees  who  move…..   IP  Office  Video  softphones  –  Make  calls  from  your  PC……   SIP  Telephones  –  Support  for  Avaya  and  third-­‐party  SIP….   Standard  Analog  Telephone  sets  –  for  when  you  want  to  make  telephone   calls….     12-­ What  is  the  business  profile  of  the  Avaya  IP  Office  Essential   Edition  target  customer?  (Select  one).     Businesses  who  need  essential  team  and  mobile  engagement.     13-­ The  capabilities  associated  with  the  Avaya  one-­X  Preferred   application  allow  for  which  of  the  following  three?  (Select  three).     Add  multiple  users  to  a  conference  instantly.   Make/receive  calls,  multiple  calls  appearance.   Geo-­‐location  for  mobile  users.     14-­ Which  three  of  the  following  benefits  does  the  Avaya  IP  Office   Receptionist  Solution  provide  to  the  customer?  (Select  three)     Intuitive  call  handling  so  your  customers  will  be  ready  for  large  call   volumes.   Consolidated  reception  to  one  site.   Professional  service  without  complicated  systems.     15-­ Which  user  solutions  are  available  for  Avaya  IP  Office  Server   Edition?  (Select  two)     Power  User   Office  Worker     16-­ The  Avaya  IP  Office  Power  User  Solution  combines  the   productivity  solutions  of  which  of  the  following  user  solutions?   (Select  one)     Mobile  Worker,  Tele-­‐worker,  and  Office  Worker.     17-­ For  licensing  and  embedded  message  storage,  Avaya  IP  Office   500v2  requires  which  of  the  following?  (Select  one)     SD  Card     18-­ Which  three  Avaya  IP  Office  Editions  support  Avaya  Contact   Center  Solutions  for  IP  Office?  (Select  three).     Select  Edition   Preferred  Edition   Server  Edition     19-­ Which  the  Multi-­site  Option  of  Avaya  IP  Office,  which  are  three   options  for  networking  sites  together?  (Select  three).     For  a  total  of  2.000,  users  for  Server  Edition.   For  a  total  of  1.000  users  for  Essential,  Preferred,  or  Advanced  Editions.   Across  32  sites.     20-­ What  is  the  value  of  Avaya  IP  Office  Mobile  Worker  Solution?   (Select  one)     This  solution  enables  the  mobile  worker  to  never  miss  a  call  and  enables   them  find  and  reach  all  of  the  people  they  need  to  connect  with  no  matter   where  they  are  located.     21-­ With  regard  to  the  Receptionist  Solution  of  Avaya  IP  Office,   which  two  of  the  following  statement  are  correct?  (Select  two)     The  IP  Office-­‐Receptionist  Solution  supports  the  ability  to  see  who  is   available  to  chat  or  talk.   The  IP  Office-­‐Receptionist  Solution  supports  consolidated  reception  at   one  site.     22-­ When  deployed  on  an  appliance,  which  of  the  Avaya  IP  Office   Editions  provide  the  customer  with  the  most  complete  features  and   capabilities  including  web  collaboration,  call  recording,  and  desktop   integration?  (Select  one)     Preferred  Edition     23-­ Avaya  IP  Office  Essential  Edition  supports  how  many  ports   hours  of  voice  mail  storage?  (Select  three).     2  ports,  15  hours.   6  ports,  25  hours.   4  ports,  20  hours.     24-­ How  many  users  can  be  supported  on  Avaya  IP  Office  Server   Edition?  (Select  one)     Up  to  2500  at  single  site.     25-­ Which  are  two  correct  statements  about  Avaya  IP  Office   Communications  Server?  (Select  two)     IP  Office  500  Communications    Server  supports  up  to  32  sites  in  a  small   community  network.   IP  Office  500  Communications    Server  supports  up  to  384  users.     26-­ Which  of  the  Avaya  IP  Office  user  productivity  solutions  help   employees  who  work  from  home  fulltime?  (Select  two)     Power  User   Teleworker     27-­ Avaya  IP  Office  supports  which  of  the  following  conference   capabilities?  (Select  one)     Built-­‐in  support  for  up  to  64  parties  in  a  single  conference  and  up  to  128   parties  across  multiple  conferences  in  Essential  Edition.     28-­ True  or  False?  Customers  with  multiples  sites  can  ensure   business  continuity  by  using  Avaya  IP  Office  resilient  multi-­site   networking.     True     29-­ Avaya  IP  Office  Support  Services  (IPOSS)  are  consistent,   flexible  and  simple.  (Click  and  drag  the  statements  on  the  right  to   the  corresponding  key  words  on  the  left).     Consistent  –  Same  offer  elements…..   Flexible  –  Multiple  service  delivery  options…..   Simple  –  Industry  standard…..     30-­ Avaya  one-­X  Mobile  Preferred  for  Avaya  IP  Office  is  a  mobile   application  available  for  the  iPhone  and  Android-­based   smartphones.  The  application  provides  unified  communications   capabilities.  Which  four  of  the  following  capabilities  are  included?   (Select  four)     Presence  and  Instant  Messaging.   Advanced  user  presence  including  geo-­‐location  presence  and  tracking.   Click-­‐to-­‐Conference  and  manage  conference  participants.   Visual  Voicemail  and  Voicemail  Intercept.     31-­ There  are  some  differences  between  Avaya  IP  Office  Basic   Edition  and  Avaya  IP  Office  Essential  Edition.  Which  are  three   features  or  capabilities  that  are  only  available  with  Essential  Edition   and  not  with  Basic  Edition?  (Select  three).     128-­‐party  call  conference.   Hot  desking   Mobile  Twinning     32-­ When  selling  Avaya  IP  Office  to  a  Midmarket  customer,  which   of  the  following  can  help  you  qualify  the  prospect  when  speaking   with  a  LOB  Manager  or  IT  Manager?  (Select  one)     Tell  me  about  your  business.     33-­ How  does  Avaya  IP  Office  offer  value  from  an  integration   perspective?  (Select  three)     Avaya  IP  Office  provides  investment  protection,  for  example,  customers   may  be  able  to  reuse  existing  analog  and  digital  phones.   Avaya  IP  Office  offers  integration  with  many  common  desktops   application,  such  as  MS  Outlook  ,  MS  Lync  and  Salesforce.com.   Avaya  IP  Office  may  be  surrounded  by  Avaya  Contact  Center,  video,   networking  and  security  for  a  comprehensive  solution  that  is  easy  to   deploy.     34-­ How  can  Avaya  IP  Office  help  businesses  who  don’t  want  to   lose  the  investment  they  have  in  their  existing  analog  or  digital   phones?    (Select  one)     Offers  the  ability  to  re-­‐use  Avaya  legacy  phones  sets  (BCM,  Norstar,   PARTNER  ACS).     35-­ Which  statement  differentiates  Avaya  IP  Office  from   competitors?  (Select  one)     Lower  Total  Cost  of  Ownership  (TCO).     36-­ Which  are  three  values  of  Avaya  IP  Office  that  make  it  easy  to   use  and  easy  to  own?  Select  three)     Supports  the  broadest  range  of  endpoints  –  analog,  digital,  IP  phones,  and   mobile  devices.   Provides  centralized  licensing  and  management.   Offers  simplified  configuration  and  ongoing  maintenance.     37-­ How  does  Avaya  IP  Office  empower  employees  to  productively   and  efficiently  work  from  home?  (select  one)     Allows  remote  workers  to  have  the  same  collaborative  experience  out  of   the  office  as  they  do  in  office.     38-­ Which  of  the  following  are  true  about  Avaya  IP  Office  Support   Services  (IPOSS)?  (Select  three)     Flexible  coverage  options.   8x5  or  24-­‐7  support.   Delivered  by  the  Partner,  backed  by  Avaya.     39-­ Match  the  business  buying  behavior  to  the  appropriate   business  size.  (Click  and  drag  the  buying  behavior  on  the  right  to  the   corresponding  business  size  on  the  left)     Small  <100  employees  –  adopt  technology  reactively.   Lower  Midmarket  <100-­‐499  employees  –  Technology  aware   Uppder  Midmarket  >  500  employees  –  Apply  technology  to  solve   problems     40-­ Which  are  three  ways  that  Avaya  IP  Office  helps  businesses   improve  productivity  in  the  office?  (Select  three)     Provides  point-­‐and-­‐click  call  handling  for  receptionists.   Enables  employees  to  stay  connected  at  a  desk,  on  the  sales  floor,  and  in   the  warehouse.   Provides  business  communications  embedded  in  MS  Outlook,  Ms  Lync   and  Salesforce.com     41-­ Which  are  three  capabilities  of  Avaya  IP  Office  that  are  helpful   to  employees  that  work  from  home?  (Select  three)     Presence.   Instant  Messaging   Conference  calls  controls.     42-­     When  describing  how  the  Avaya  IP  Office  Platform  helps   organization  overcome  corns  of  their  business  challenges,  which  are   three  capabilities  that  you  could  point  out  to  your  customer?  (Select   three.)  Avaya  IP  Office  is  an  ideal  solution  because  it    _________.     integrates  with  common  desktop  applications  like  Microsoft  Outlook  or   Lync,  as  well  as  third-­‐party  applications  through  Avaya  DevConnect   partners.     Delivers  a  seamless  experience  for  voice,  video,  mobility,  conferencing,   and  collaboration.     Deploys  on  an  appliance,  a  dedicated  server,  as  a  virtual  instance  under   VMware,  or  any  combination.     43-­ An  IT  Director  is  concerned  about  Avaya  IP  Office  being   complex  and  difficult  to  deploy.  Which  value  statements  can  help   you  with  your  messaging?  (Select  one.)         Avaya  IP  Office  is  a  powerful  solution,  yet  has  been  designed  to  be  easy  to   deploy,  use,  and  manage     44-­ Which  of  the  following  Avaya  P  Office  Editions  would  be   appropriate  for  a  customer  who  just  needs  simple  telephony?  (Select   one.)       Basic  Edition     45-­ The  base  Avaya  IP  Office  Support  Services  (IPOSS)  offer  is  a   simple,  yet  flexible  offer  that  provides  critical  support  for   customers.  The  base  offer  includes  which  three  features?  (Select   three.)         Access  to  major  software  upgrades   Enhanced  secure  remote  connectivity,  SSL/VP   Remote  technical  support  for  both  hardware  and  software.     46-­ Which  three  of  the  following  benefits  are  offered  by  the  Avaya   IP  Office  Communication  Server?  (Select  three.)           Versatile  and  “Green”:  Go  pore  IP  or  the  right  mix  you  desire   Easy  to  Manage:  Administer  moves,  adds,  or  changes-­‐  locally  or  remotely   Modular,  Scalable,  Reliable:  Up  to  384  users  at  a  single  location  and  up  to   32  sites  in  a  network.     47-­ Avaya  IP  Office  enables  integration  with  Salesforce.com  for   business  users  and  with  R9  and  higher  enables  the  call  control   features  from  within  the  Salesforce  portal.  Which  four  features  are   included  in  "Out-­of-­the-­Box"  integration?  (Select  four.)           Instant  access  to  customer  information   Included  with  Office  Worker,  Teleworker  and  Power  Users   Simple  plug-­‐in  appears  in  side  bar  of  every  Salesforce.Corn  (SEDC)  page   Enables  your  customers  to  personalize  their  service     48-­ With  regard  to  the  capabilities  of  Avaya  one-­X.  Portal  for   Avaya  IP  Office,  which  two  of  the  following  are  correct  statements?   (Select  two.)     Avaya  one-­‐X.  Portal  for  IP  Office  can  be  used  to  send  instant  messages.   Avaya  one-­‐X.  Portal  for  IP  Office  can  be  used  to  manage  voice  messages.             49-­ Your  prospect  is  a  multi-­site  customer  with  a  requirement  for   a  solution  that  can  be  centrally  managed.  You  offer  Avaya  IP  Office   Server  Edition.  Which  three  capabilities  will  be  supported  with  this   solution?  (Select  three.)     Advanced  call  recording   Virtualization   Centralized  licensing     50-­ The  primary  reasons  for  supporting  legacy  phones  would  be   for  migration  and  investment  protection.  Avaya  IP  Office  supports   which  of  the  following  legacy  endpoints?  (Select  three.)     1100  and  1200  series  IP  telephones   Avaya  ETP  telephones   T7000  and  M7000  series  digital  telephones     51-­ When  pitching  Avaya  IP  Office,  it  is  important  to  include  the   fact  that  (Select  one.)     With  Avaya  IP  Office,  employees  have  access  to  the  same  powerful   communications  and  collaboration  capabilities  in  and  out  of  the  office,   and  on  virtually  any  device.     52-­ Which  are  three  capabilities  of  Avaya  IP  Office  that  are  helpful   to  employees  that  work  from  home?  (Select  three.)     Instant  Messaging     Conference  cell  controls   Presence    
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