2S00020AAvaya Small and Midmarket Communications Online Test 1- Which of the following are three deployment options for Avaya IP Office? (Select three) On a Dedicated Server Inside a Virtual Machine On an Appliance 2- When deployed on an appliance, which of the following Avaya IP Office Editions provide the customer with the most complete features and capabilities including web collaboration, call recording, and desktop integration? (select one) Preferred Edition 3- If a customer wants to standardize on Microsoft Lync at their desktops, Avaya provides high value to the customer. Which three of the following features can Avaya IP Office provide regarding Microsoft Lync? (Select three) Escalate an IM to an Avaya Phone call A single MS Lync sign in Integrated capabilities like Click-‐to-‐Call via the MS Lync Client 4- Avaya IP Office Management offers different management tools depending on whether you are running Preferred, Server, or Select Editions. Select the tool that is unique to Avaya IP Office Select Edition. (Select one) LDAP user Synchronization 5- Avaya IP office easily and securely integrates with most popular smart devices, bringing full desktop communication capabilities to employees no matter where they’re working. Which three of the following features are included in IP Office? (select three) Directory Integration IM / Presence (supported with MS Outlook and MS Lync integrations) Click-‐to-‐Call 6- With Avaya Communicator you can turn your tablet into your business phone. Which of the following is a correct statement of Avaya Communicator? (Select one) Enables multiparty Meet-‐me audio conferencing with moderator controls, roster of participants. 7- Which are two capabilities of Avaya IP Office? (Select two) IP Office supports web-‐based management. IP Office supports a mixture of analog, digital and IP telephones. 8- Avaya IP Office Basic Edition is designed for small businesses. Basic Edition supports up to _______ telephones. (click and drag the correct option to the space below) 100 9- Which of the following Avaya IP Office Editions allow Basic Messaging? (Select one). Both IP Office Basic Edition and IP Office Essential Edition 10- How would you describe the steps required by a User to deploy Avaya one-X Mobile Preferred? (Select one) It is a simple one step process to click a link in an email. 11- Avaya has a wide variety of desk phones, wireless phones, and soft phones to help you match the right price/value for each job type in your staff. Match the phone type to the corresponding feature or target user. (Click and drag the corresponding features/target users on the right to the type endpoint on the left). IP Desk phones -‐ …….. solution for remote offices. Wireless telephones – for employees who move….. IP Office Video softphones – Make calls from your PC…… SIP Telephones – Support for Avaya and third-‐party SIP…. Standard Analog Telephone sets – for when you want to make telephone calls…. 12- What is the business profile of the Avaya IP Office Essential Edition target customer? (Select one). Businesses who need essential team and mobile engagement. 13- The capabilities associated with the Avaya one-X Preferred application allow for which of the following three? (Select three). Add multiple users to a conference instantly. Make/receive calls, multiple calls appearance. Geo-‐location for mobile users. 14- Which three of the following benefits does the Avaya IP Office Receptionist Solution provide to the customer? (Select three) Intuitive call handling so your customers will be ready for large call volumes. Consolidated reception to one site. Professional service without complicated systems. 15- Which user solutions are available for Avaya IP Office Server Edition? (Select two) Power User Office Worker 16- The Avaya IP Office Power User Solution combines the productivity solutions of which of the following user solutions? (Select one) Mobile Worker, Tele-‐worker, and Office Worker. 17- For licensing and embedded message storage, Avaya IP Office 500v2 requires which of the following? (Select one) SD Card 18- Which three Avaya IP Office Editions support Avaya Contact Center Solutions for IP Office? (Select three). Select Edition Preferred Edition Server Edition 19- Which the Multi-site Option of Avaya IP Office, which are three options for networking sites together? (Select three). For a total of 2.000, users for Server Edition. For a total of 1.000 users for Essential, Preferred, or Advanced Editions. Across 32 sites. 20- What is the value of Avaya IP Office Mobile Worker Solution? (Select one) This solution enables the mobile worker to never miss a call and enables them find and reach all of the people they need to connect with no matter where they are located. 21- With regard to the Receptionist Solution of Avaya IP Office, which two of the following statement are correct? (Select two) The IP Office-‐Receptionist Solution supports the ability to see who is available to chat or talk. The IP Office-‐Receptionist Solution supports consolidated reception at one site. 22- When deployed on an appliance, which of the Avaya IP Office Editions provide the customer with the most complete features and capabilities including web collaboration, call recording, and desktop integration? (Select one) Preferred Edition 23- Avaya IP Office Essential Edition supports how many ports hours of voice mail storage? (Select three). 2 ports, 15 hours. 6 ports, 25 hours. 4 ports, 20 hours. 24- How many users can be supported on Avaya IP Office Server Edition? (Select one) Up to 2500 at single site. 25- Which are two correct statements about Avaya IP Office Communications Server? (Select two) IP Office 500 Communications Server supports up to 32 sites in a small community network. IP Office 500 Communications Server supports up to 384 users. 26- Which of the Avaya IP Office user productivity solutions help employees who work from home fulltime? (Select two) Power User Teleworker 27- Avaya IP Office supports which of the following conference capabilities? (Select one) Built-‐in support for up to 64 parties in a single conference and up to 128 parties across multiple conferences in Essential Edition. 28- True or False? Customers with multiples sites can ensure business continuity by using Avaya IP Office resilient multi-site networking. True 29- Avaya IP Office Support Services (IPOSS) are consistent, flexible and simple. (Click and drag the statements on the right to the corresponding key words on the left). Consistent – Same offer elements….. Flexible – Multiple service delivery options….. Simple – Industry standard….. 30- Avaya one-X Mobile Preferred for Avaya IP Office is a mobile application available for the iPhone and Android-based smartphones. The application provides unified communications capabilities. Which four of the following capabilities are included? (Select four) Presence and Instant Messaging. Advanced user presence including geo-‐location presence and tracking. Click-‐to-‐Conference and manage conference participants. Visual Voicemail and Voicemail Intercept. 31- There are some differences between Avaya IP Office Basic Edition and Avaya IP Office Essential Edition. Which are three features or capabilities that are only available with Essential Edition and not with Basic Edition? (Select three). 128-‐party call conference. Hot desking Mobile Twinning 32- When selling Avaya IP Office to a Midmarket customer, which of the following can help you qualify the prospect when speaking with a LOB Manager or IT Manager? (Select one) Tell me about your business. 33- How does Avaya IP Office offer value from an integration perspective? (Select three) Avaya IP Office provides investment protection, for example, customers may be able to reuse existing analog and digital phones. Avaya IP Office offers integration with many common desktops application, such as MS Outlook , MS Lync and Salesforce.com. Avaya IP Office may be surrounded by Avaya Contact Center, video, networking and security for a comprehensive solution that is easy to deploy. 34- How can Avaya IP Office help businesses who don’t want to lose the investment they have in their existing analog or digital phones? (Select one) Offers the ability to re-‐use Avaya legacy phones sets (BCM, Norstar, PARTNER ACS). 35- Which statement differentiates Avaya IP Office from competitors? (Select one) Lower Total Cost of Ownership (TCO). 36- Which are three values of Avaya IP Office that make it easy to use and easy to own? Select three) Supports the broadest range of endpoints – analog, digital, IP phones, and mobile devices. Provides centralized licensing and management. Offers simplified configuration and ongoing maintenance. 37- How does Avaya IP Office empower employees to productively and efficiently work from home? (select one) Allows remote workers to have the same collaborative experience out of the office as they do in office. 38- Which of the following are true about Avaya IP Office Support Services (IPOSS)? (Select three) Flexible coverage options. 8x5 or 24-‐7 support. Delivered by the Partner, backed by Avaya. 39- Match the business buying behavior to the appropriate business size. (Click and drag the buying behavior on the right to the corresponding business size on the left) Small <100 employees – adopt technology reactively. Lower Midmarket <100-‐499 employees – Technology aware Uppder Midmarket > 500 employees – Apply technology to solve problems 40- Which are three ways that Avaya IP Office helps businesses improve productivity in the office? (Select three) Provides point-‐and-‐click call handling for receptionists. Enables employees to stay connected at a desk, on the sales floor, and in the warehouse. Provides business communications embedded in MS Outlook, Ms Lync and Salesforce.com 41- Which are three capabilities of Avaya IP Office that are helpful to employees that work from home? (Select three) Presence. Instant Messaging Conference calls controls. 42- When describing how the Avaya IP Office Platform helps organization overcome corns of their business challenges, which are three capabilities that you could point out to your customer? (Select three.) Avaya IP Office is an ideal solution because it _________. integrates with common desktop applications like Microsoft Outlook or Lync, as well as third-‐party applications through Avaya DevConnect partners. Delivers a seamless experience for voice, video, mobility, conferencing, and collaboration. Deploys on an appliance, a dedicated server, as a virtual instance under VMware, or any combination. 43- An IT Director is concerned about Avaya IP Office being complex and difficult to deploy. Which value statements can help you with your messaging? (Select one.) Avaya IP Office is a powerful solution, yet has been designed to be easy to deploy, use, and manage 44- Which of the following Avaya P Office Editions would be appropriate for a customer who just needs simple telephony? (Select one.) Basic Edition 45- The base Avaya IP Office Support Services (IPOSS) offer is a simple, yet flexible offer that provides critical support for customers. The base offer includes which three features? (Select three.) Access to major software upgrades Enhanced secure remote connectivity, SSL/VP Remote technical support for both hardware and software. 46- Which three of the following benefits are offered by the Avaya IP Office Communication Server? (Select three.) Versatile and “Green”: Go pore IP or the right mix you desire Easy to Manage: Administer moves, adds, or changes-‐ locally or remotely Modular, Scalable, Reliable: Up to 384 users at a single location and up to 32 sites in a network. 47- Avaya IP Office enables integration with Salesforce.com for business users and with R9 and higher enables the call control features from within the Salesforce portal. Which four features are included in "Out-of-the-Box" integration? (Select four.) Instant access to customer information Included with Office Worker, Teleworker and Power Users Simple plug-‐in appears in side bar of every Salesforce.Corn (SEDC) page Enables your customers to personalize their service 48- With regard to the capabilities of Avaya one-X. Portal for Avaya IP Office, which two of the following are correct statements? (Select two.) Avaya one-‐X. Portal for IP Office can be used to send instant messages. Avaya one-‐X. Portal for IP Office can be used to manage voice messages. 49- Your prospect is a multi-site customer with a requirement for a solution that can be centrally managed. You offer Avaya IP Office Server Edition. Which three capabilities will be supported with this solution? (Select three.) Advanced call recording Virtualization Centralized licensing 50- The primary reasons for supporting legacy phones would be for migration and investment protection. Avaya IP Office supports which of the following legacy endpoints? (Select three.) 1100 and 1200 series IP telephones Avaya ETP telephones T7000 and M7000 series digital telephones 51- When pitching Avaya IP Office, it is important to include the fact that (Select one.) With Avaya IP Office, employees have access to the same powerful communications and collaboration capabilities in and out of the office, and on virtually any device. 52- Which are three capabilities of Avaya IP Office that are helpful to employees that work from home? (Select three.) Instant Messaging Conference cell controls Presence