Audiocodes MP11xFXS SIP v5.2 OmniPCXOfficeR7.0 IWR Ed01

Alcatel Applications Partner Program Inter-Working ReportPartner: AudioCodes Application type: Analog equipements SIP Gateway Application name: MP-112 FXS The product and version listed have been tested with the Alcatel Communication Server and the version specified hereinafter. The tests concern only the inter-working between the Application Partner product and the Alcatel Communication platforms. The inter-working report is valid until the Application Partner issues a new version of such product (incorporating new features or functionality), or until Alcatel issues a new version of such Alcatel product (incorporating new features or functionality), whichever first occurs. ALCATEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALCATEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE APPLICATION PARTNER PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALCATEL FURTHER SHALL HAVE NO LIABILITY TO APPLICATION PARTNER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel, All rights reserved Edition 1 – Page 1 Tests identification Date of the tests Alcatel’s representative Partner’s representative Alcatel Communication Platform (OmniPCX 4400/Enterprise, OmniTouch, OmniPCX Office, ...) Alcatel compatibility release Partner’s application version Environment (if it has a sense) Author(s): Reviewer(s): Historic Edition 1: creation of the document - 12-14-2007 R. Baumert E.Denis, R.Himmi December 2007 Roland Baumert OmniPCX Office R7.0 / 005.001 F5.20A.025-002 ACD Business Test results Passed Passed with restrictions Refused Postponed Refer to the section 4 for a summary of the test results. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel, All rights reserved Edition 1 – Page 2 Company Contact Information (Information provided by the partner) Contact name: Title: Address 1: City: Zip: Country: Phone: Fax: Web address: E-mail: Bertrand Goldfarb Sales Director 3, Avenue de la Source BOUGIVAL 78380 France +33 1 39 18 29 57 +33 1 30 82 20 12 http://www.audiocodes.com [email protected] Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel, All rights reserved Edition 1 – Page 3 TABLE OF CONTENTS 1 2 3 4 INTRODUCTION.................................................................................................................................... 6 GLOSSARY ......................................................................................................................................... 6 1.1 APPLICATION INFORMATION .......................................................................................................... 7 TESTS ENVIRONMENT ....................................................................................................................... 8 GENERAL ARCHITECTURE .................................................................................................................. 8 3.1 5 4.1 4.2 4.3 4.4 4.5 SUMMARY OF TEST RESULTS ........................................................................................................ 9 5.1 5.2 TEST SCENARIOS ............................................................................................................................. 11 IMPORTANT REMARK:........................................................................................................................ 9 SUMMARY OF MAIN FUNCTIONS SUPPORTED ...................................................................................... 9 SUMMARY OF PROBLEMS ................................................................................................................... 9 SUMMARY OF LIMITATIONS ............................................................................................................. 10 NOTES, REMARKS ............................................................................................................................ 10 TEST PROCEDURE............................................................................................................................. 11 RESULT TEMPLATE .......................................................................................................................... 11 6 6.1 CONFIGURATIONS ASPECTS.............................................................................................................. 12 6.1.1 Objective ................................................................................................................................. 12 6.2 SET-UP AND ACCEPTANCE TESTS...................................................................................................... 13 6.2.1 Test objectives......................................................................................................................... 13 6.2.2 Test procedure ........................................................................................................................ 13 6.3 FAX ................................................................................................................................................ 14 6.4 DEFENCE AND PERTURBATION ......................................................................................................... 15 6.4.1 Test objectives......................................................................................................................... 15 6.5 MEDIA SPECIFICATION..................................................................................................................... 16 6.5.1 Test objectives......................................................................................................................... 16 6.6 BASIC CALLS ................................................................................................................................... 17 6.6.1 Test objectives......................................................................................................................... 17 6.6.2 Test procedure ........................................................................................................................ 17 6.7 TELEPHONIC SERVICES..................................................................................................................... 18 PROBLEM REPORTS ........................................................................................................................ 22 APPENDIX A: TESTDIRECTOR TEST LIST................................................................................. 24 APPENDIX B : APPLICATION DESCRIPTION ............................................................................ 30 10.1 10.2 10.3 10.4 10.5 11.1 11.2 APPENDIX C: AUDICODE CONFIGURATION ........................................................................ 37 IP SETTINGS .................................................................................................................................... 37 GENERAL PARAMETERS ................................................................................................................... 37 PROXY AND REGISTRATION.............................................................................................................. 38 AC SETS DIRECTORY NUMBERS ....................................................................................................... 38 SUPPLEMENTARY SERVICES ............................................................................................................. 39 SIP CONFIGURATION ....................................................................................................................... 40 ARS................................................................................................................................................. 41 Edition 1 – Page 4 TESTING............................................................................................................................................... 12 7 8 9 10 11 APPENDIX D: OMNIPCX ENTERPRISE CONFIGURATION............................................... 40 Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel, All rights reserved ............12 13 APPENDIX D: PARTNER ESCALATION PROCESS ............... 42 APPENDIX E: AAPP PROGRAM............ All rights reserved Edition 1 – Page 5 .................... 47 Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel....... DOCUMENTATION AND TECHNICAL ASSISTANCE43 14 APPENDIX F: ALCATEL-LUCENT ESCALATION PROCESS IN CASE OF PROBLEM WITH A CERTIFIED EXTERNAL APPLICATION (REFERENCED IN THE AAPP) .................... 1 Introduction The goal of these tests is to qualify an external application as an Alcatel Applications Partner Program solution for the Alcatel Communication Platform. These tests do not verify the functional achievement of the application as well as they do not cover load capacity checks.38: ITU standard for sending FAX across IP networks in a real-time mode Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. It covers a basic or complex inter-working to ensure that services requested by the application and provided by the Communication Platform (and/or conversely) are properly completed. All rights reserved Edition 1 – Page 6 .0. The scope of the tests is the interoperability of the application with the Alcatel Communication Platform. race conditions and generally speaking any real customer's site conditions. 1.. The objective of these tests is mainly to validate the interworking with Fax machines in T38 and transparent mode connected behind AudioCodes MP112/FXS gateway that uses SIP protocol to work with OXO PBX R7.1 Glossary MF : Multifrequency numbering SIP : Session Initiation Protocol CLIP : Calling Line Identification Presentation CLIR : Calling Line Identification Restriction IP: Internet Protocol VoIP: Voice over IP FoIP: Fax over IP RTP: Real –time Transport Protocol PSTN: Public switched telephone network T. Internal Firewall / Qos handling / SNMP supported / Management of several AC boxes using a unique management application: AudioCodes EMS server. The AudioCodes MediaPack series (AC MP-xxx) for analog user/station interfaces (FXS – Foreign Exchange Station) support 2 to 24 analog port connections allowing up to 24 simultaneous Voip communications.2 Application information Application type: SIP Gateway for Analog equipments as Sets. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. also no Modem tests have been done). This product also supports following features (out of this tests scope) as: Call reports / Security using IPSec and IKE. Radius authentication. This solution allows in our business context a remote connectivity for such equipments working logically as “local” sets for the PBXs via the IP/Internet world. Faxes or Modems equipments allowing them to access to IP based telephony networks accessed using SIP or H323 IP protocols (only SIP is concerned by this campaign report.002) SIP Brief application description: AudioCodes box plays as a gateway for Analog sets. Application commercial name: AC MP-112/FXS Application version: Interface type: 5. NAT. SSL/TLS for SIPS and HTTPS.20A.025. All rights reserved Edition 1 – Page 7 .20 (F5. Faxes or Modems. 1 General architecture Figure 1 Tests environment PSTN Fax OXO1 OXO2 L AN G711 Private SIP trunk PrivateSIP PrivateSIP L AN Fax Analog Set AudiCodes MP112 AudiCodes MP112 Analog Set Fax The objective of the tests was mainly to use one OXO node and one AudioCodes gateway playing with it’s analog sets/Faxes trough the Private SIP Trunking connectivity to OXO.3 Tests environment 3. Some tests have also been done using the full connectivity of this platform (ie both OXO and Both AudioCodes equipments) mainly for simple calls. also to test Breakin and out with equipments behind PublicSTNetwork. All rights reserved Edition 1 – Page 8 . Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. Forwarded and some Transfer calls. Forwards with internal and/or external correspondents). OXO doesn’t accept no transparent Fax requests (No adaptation to T38).1 Important Remark: Concerning this campaign. when an AudioCodes FAX is forwarded to another one. Same default occurs with analog sets. • Supports all kind of numbering Abbreviated Number. The other tests concerned mainly FAX communications. Several points are related again in this report giving the current whole status of the subject. • Fax G3 and SuperG3 Check. G723. • Access to the OXO Voice mail boxes and MF dialling for navigation • Multi Frequency sending in conversation/connected state • Different kind of Codec compressions can be used: G711. -> It seems to be an AudioCodes problem. All rights reserved Edition 1 – Page 9 . the waiting Fax communication cannot be established. -> This is an OXO problem Transparent FAX communication: If configured so. internal and external numbers) • DDI number can be used for the AC Analog equipments. G729. • • • Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. functional feature tests concerning telephonic services that AudioCode’s analog sets could activate (broker and corresponding situations. OXO doesn’t accept the AudioCodes Fallback T38/G711 negotiation feature. for incoming and outgoing calls. FAX communication: In the architecture implying 2 OXO PBX.4 Summary of test results 4. Conferences) have actually not been tested because: . Transfer. (Enhancement request) Transparent FAX communication: If configured so.these features are also actually not supported by OXO Product (R&D) when activated by AudioCode’s analog sets. For these features the tests concerned the situation where the AudioCodes set are implied in (and not where these sets are activating services). Transfers. the caller Fax communication stays in a permanent Progress state.existing anomalies (the already found/known have not yet been corrected (It concerns Transfer problems) . At the end of the current comm. 4. Broker call. 4. Conference.3 Summary of problems Problems found during this campaign • FAX communication: Problem when a Fax is in a Queued situation.2 Summary of main functions supported The main supported functions implied in the test campaign are: • Installation and configuration of the AudioCodes gateway • Compatibility with OXO SIP Private Trunking • Basic communications (internal and external) • Check telephonic features (Basic Call. • An AudioCodes set (through SIP trunk) calls an ISDN destination with CLIR. • Still Open Problems found during previous campaign: • • Unsuccessful transfer from the Audiocode device if attribute ‘Hold Format’ is ‘0000’ ( default value ) Transfer failure when transferor is the called set and an Audiocode device 4. A call back cann’t be requested after calling an AC set which doesn’t answer. and the AC set cann’t activate a Callback request. . . • • • Successful transfer from the Audiocode device if parameter ‘Hold Format’ is ‘send only’ Conf call initiated by Audiocode not possible Call Back feature is not working/not possible. For Transfer features if more than 2 nodes or gateways are implied within. => a Caller number is nevertheless generated to ISDN. remarks • • • Anomalies crms1968 and 2211 are Closed / NTIA after meeting decisions Anomaly crms1916 concerning MF transmission has been corrected and validated Anomalies crms1861(Voip board reste) and 2026 Transfer Pb with Refer) are still open: “In treatment” Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.4 Summary of limitations Found during this campaign • Limitations due to previous problems paragraph Found during previous campaign. only OXO Heterogeneous SIP mode is supported (=> it is not working in Homogeneous mode) • 4. An AudioCodes Forward to ISDN leads to an inaccessible call that can never be established => This is an OXO problem. No Call Back is registered by OXO if an AC set calls an OXO set which doesn’t answer. even if Private trunking. All rights reserved Edition 1 – Page 10 .5 Notes. => This is an OXO problem. -> It is a normal limitation on SIP trunking. : service not supported). it is not intended during this test session to debug and fix problems. N/A: the step within this test is not applicable to this application. Step 0 when present represents the initial state for all the following steps. If it is positive. Origin of the problem: this column has to be filled in when a problem occurs during the test. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.5 Test Scenarios 5. 5. action 3 . Result: describes the result of the test from an external point of view. action 2 Action N/A Result OK OK OK X 5 … . it describes as precisely as possible the problem. it describes which application's trigger was checked. no error message 3 4 . If it is negative.2 Result template The results table must be formatted as indicated in the example below: Step 1 2 . It must contain a high level evaluation of the localization of the responsibility: Alcatel or the Partner. Each step has to be completed successfully in order to conform to the test. the column comment must indicate the reason of the non-applicability (e. This has to be filled in only if the test is checked as mandatory in the applicability box.1 Test procedure Step Action N/A Result Origin of the problem Comment Step: a test may comprise multiple steps depending on its complexity. In that case. action 4 NOK it is not intended in this session to mention any Anomaly Report (the anomaly report will be mentioned in Paragraph 8 & Appendix A). All rights reserved Edition 1 – Page 11 .g. action 1 . action 5 … Origin of the problem Comment The application waits for PBX timer or phone set hangs up Relevant only if the CTI interface is a direct CSTA link No indication. Action: describes which action to realize in order to set-up the conditions of the test. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. The Private Numbering Plan is used and has to be configured for the numbers the AC sets will have to dial. Protocol and Codec configurations. “AC set2”. Barring and Link category have to be checked to allow the connectivity between the SIP end equipments and the trunk they use.1 Configurations aspects 6. Prefix. 6. An ARS Prefix has to be defined for the Dialing numbers range. Private configuration of the ARS entry is used in this topology. or “AC fax” for a Fax machine.1 Objective This chapter gives principle information on configuration aspects and summaries the minimum well configurations on OXO and AC sides to be able for the AC sets to work well and easily for the EndUser. All rights reserved Edition 1 – Page 12 . The ARS (Automatic Routing Selection) mechanism is used to access to such sets. and the other sets or trunks of the installation.6 Testing Convention: In the following chapters: • • • AC may be used in place of “AudioCodes” The Analog set(s) connected to the AudioCodes gateway will be named “AC set” or “AC set1”. “OXO Fax” is a directly connected Fax to the OXO PBX.1. Configuration details examples are given in the Annexes. This implies the Internal Numbering Plan configuration for the AC sets Directory Numbers declared with use of “ARS” function. The End of Numbering policy may to be adapted for trunk connectivity dialings. a corresponding VoIP Trunk and Access have to be configured and trunk channels to be defined. Transfer from External to External may be set in the System Particularities configuration. OXO Aspects: The VoIP feature is subject to Licenses. To configure analog sets to be working behind the AudioCodes gateway. Gateway address. Both Simple call between OXO and AC Release before answering Calling Line Presentation to the analog AC sets in incoming ringing phase N/A Result OK Origin of the problem Comment OK 1 1 1 OK OK OK Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.2. OXO -> AC.1 Test objectives Check the installations and configuration aspects to bring the platform working.2 Set-up and acceptance tests 6. Check the acceptance through simple incoming and outgoing calls 6.2 Test procedure Step 1 1 Action OXO configuration checks for SIP trunk and AC gateway configuration Configuration with Option mechanism AC -> OXO.6. All rights reserved Edition 1 – Page 13 .2. Test objectives • • • • • Step 1 1 1 1 1 6.3) Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.3 FAX Fax transmission in T. also in the full config AC1 – OX1 – OX2 – AC2 Action N/A Result OK OK OK OK Simple G3 fax transmission Transmission with fax super G3 Transmission of complex sheets (6) Origin of the problem Comment 1 1 1 1 1 1 1 1 1 1 Simple Transparant G711 Fax / both ways / between 1OXO and 1AC Faxes Simple Transparant G711 Fax / both ways / in more complex architectures: 1 or 2 OXO and/or 1 or 2 AC Faxes OXOTransparant G711 Fax receiving a T38 request Transparant Fax with AC Fallback Call a Busy Fax . both ways Waiting Fax on a current fax comm Call a Forwarded Fax Call a Fax through ISDN Break-in in T38 Call a Fax through ISDN Break-in in Transparant Call a Fax through ISDN Break-out in T38 Call a Fax through ISDN Break-out in Transparant Redundancy Check OXO and AC with values 0 to 2 OK but NOK NOK OK NOK NOK OK OK OK OK OK OXO OXO AC All the systems have to be configured coherently to be working Call failure (1) Call failure (1) Call failure (1) OXO Call failure (1) (1) See the Summary of Problems for details (chap 4. also using 1 AC and 2 OXO. All rights reserved Edition 1 – Page 14 .38 mode with G3 and Super G3 fax machines Fax transmission in Transparant mode (G711) Fax In waiting situation Fax forwarding All communications mainly between 1 OXO and 1 AC. 4 Defence and perturbation 6.4. All rights reserved Edition 1 – Page 15 .6.1 Test objectives • Step 1 1 1 1 1 1 Check the behaviour in case of perturbation Action SIP out of order Trunk busy Trunk not available IP link failure IP link rerouting No distant resources available N/A Result OK OK OK OK OK OK Origin of the problem Comment Not tested in this campaign Not tested in this campaign Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. Supported or Required Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. 40ms … ) Signaling TCP-UDP SIP Signaling only transmitted in UDP mode by OXO Forced Prack ( Compliance with RFC 3262 ) Trunk authentication x N/A Result OK OK Origin of the problem Comment NOK Crms 20876 In Trtmt 1 OK 1 OK 1 Configurable in AC gateway only: Disabled.5 Media Specification 6.5.6.1 Test objectives Check the different cases of negotiation regarding the communication establishment and the impact of some configuration parameters • • • • Step 1 1 1 Codec Framing VAD Signalling TCP / UDP Action Codec Negotiation VAD Check the case of VAD negotiation Framing Use Case of different packet size for voice ( 20ms. All rights reserved Edition 1 – Page 16 . 30ms. ua set ( 4035 ). All rights reserved Edition 1 – Page 17 . During the call.6. some points are checked : • • • • • • tones display before and after the conversation release the called / calling party at first type of the device : analog set.6.1 Test objectives Check the difference cases of simple incoming and outgoing call. IP Phone ( 4038/ 4068 ).2 Test procedure Remark: All tests made in both ways / mainly between 1AC – 1OXO / but also with 1 and 2 AC – 2OXO /. Step 1 3 4 5 Basic call Action N/A Result OK OK Origin of the problem Comment Release before answer Basic call with Authentication Call an unregistered set and busy set OXO set in Do not disturb / AC set in DND PSTN break-in call PSTN incoming call to a AC set PSTN break-out call Call from a AC set to an external PSTN party Call with attendant The second party is an attendant x OK but if queued 6 7 8 9 ???? Pb si attente sur AC : pas de tona sur PS OXO OK OK OK OK Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.6 Basic Calls 6. SIP set CLIP / CLIR Call back 6.6. They mainly consist • • • • • • • • • Forwarding Put on hold Call parked This feature is only activated from a non SIP set ( by prefix code ) Broker call Early attended transfer and attended transfer DTMF transmission Voice Mail handling Conference Pre announcement 6. Out Of service. also features that AC sets can activate in OXO (be in comm with the voice mail of an OXO set. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.).10 11 CLIP / CLIR Check the display with / without Identity secret Call Back on no reply Check the notification on non reply call and call back the sender Call Back on busy Check the notification on non reply call and call back the sender OK But Problem for break out to ISDN X 12 X Check the features available in local mode and during the conversation..7 Telephonic services Difference has been done between : 1) the features the AC sets can be implied in (all the telephonic features that have been activated by OXO sets) 2) and the features the AC sets can activate themselves (note that these cases are not actually supported by OXO product (R&D) . send DTMF. in DND. 1) Features the AC sets can be implied in (all the telephonic features that are activable by OXO sets) and AC sets situation cases (Busy.. Forwarded . All rights reserved Edition 1 – Page 18 . and so on . Forwarded Unconditional .to an ISDN destination .to another OXO set .on Busy .to another AC set .on No Answer ISDN DDI access to an AC set or Fax Operator calls AC sets AC set calls OXO sets on OXO1. All rights reserved Edition 1 – Page 19 .Step 1 1 1 1 1 1 Action AC set suffers a Hold AC set suffers a Retrieve AC set suffers a Hold followed by a Release AC set makes a call and suffers a Transfer while in Conversation AC set suffers a Transfer as Called set in ringing state AC set suffers a Transfer as Called set in Conversation state AC set suffers Transfers for comms routing through both OXO and/or another AC set AC set suffers a Conference on 1 OXO node AC set suffers a Conference on 2 OXO nodes OXO set calls a Busy AC set without waiting OXO set calls a Busy AC set with waiting OXO set calls an OOS AC set OXO set calls an AC set in DND state OXO set calls a Forwarded AC set . on OXO2 through OXO1 connectivity AC set calls the operator AC set with DDI number calls an external telephonic destination through ISDN (Break out) AC set calls a Forwarded OXO set to the Voice mail N/A Result OK OK OK OK OK Origin of the problem Comment CLIP & CLIR OK CLIP & CLIR OK CLIP & CLIR OK OK But 1 1 CLIP & CLIR OK Test Only OK in Heterogeneous OXO SIP mode Only OK in Heterogeneous OXO SIP mode OK OK but 1 1 1 1 1 OK NOK OK OK Xxxx PBPB OK 1 1 1 1 1 1 OK OK CLIP to the AC set OK OK OK OK But CLIP OK CLIR Pb for break out 1 OK Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 20 .0. the transfer fails and the call is released 1st case: The transferor is the calling set Transferor MP AC Transferee UA IP Phone MP AC Transfer target UA IP Phone MP AC UA IP Phone MP AC UA Result OK OK OK OK OK OK Origin of the problem Comment OK Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.2 1 1 AC set sends DTMF to the OXO Voice Mail and navigate within AC set sends DTMF to an ISDN destination AC set calls Oos. unavailable destinations OK OK OK CLIP OK => call back from VM possible 2) Features the AC sets can activate themselves (note that these cases are not actually supported by OXO product (R&D) : REMARK: This test Reporting is a simple copy of the preceeding Report of Document [3].0:” with MP112.0. DND. No new investigation has been done in this last campaign due to the fact that the known anomalies have not been corrected. Step 4 6 7 Action AC set puts an OXO set on Hold / Resume Broker call N/A Result NOK NOK Origin of the problem OXO Comment Attended Transfer (**) Early attended transfer (**) Conference OK (*) 8 11 OK (*) NOK Only if attribute sendonly configured on MP112 Feature OK but no MOH on OXO side No compliance MP112 and OXO between both products ( * ) If parameter “Hold Format = 0. UA or IP Phone UA IP Phone MP AC IP Phone MP AC MP AC UA IP Phone MP AC OK OK OK OK OK OK 2nd case: The transferor is the called set Transferor MP AC Transferee UA IP Phone MP AC UA or IP Phone UA IP Phone MP AC Transfer target UA IP Phone MP AC UA IP Phone MP AC UA IP Phone MP AC MP AC UA IP Phone MP AC Result OK OK OK OK OK NOK NOK OK OK OK OK OK Origin of the problem Comment MP112 MP112 No REFER emitted Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 21 . project. rejects AudioCodes Fax codec negociation.7 Problem Reports This paragraph lists at least the main problem reports still open on the subject (severity Critical. state. OXO doesn' t accept any T38 Fax communication => limited working: Enhancenment Request OXO Config. severity. These anomalies may be found by other teams than Validation. All rights reserved Edition 1 – Page 22 . Major) with the following fields : Identifier. New Anomalies : Identifier crms00099735 Severity Project Headline Pb for Fax in waiting position at end of current Fax call. priority and eventually system and some descriptions can be added. => Fax transm fails OXO: Bad SIP Media attribute in case of Hold feature: sendreceive instead of receiveonly OXO: Forward to ISDN State InAnalysis By AC : System AC 4_minor alz crms00099749 3_major alz InAnalysis OXO crms00099786 3_major alz InAnalysis OXO crms00100280 4_minor alz InAnalysis OXO crms00100211 4_minor alz InAnalysis OXO crms00103546 4_minor alz InAnalysis OXO crms00104805 3_major alz InAnalysis OXO Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. but it is important to list them here to be as exhaustive as possible on anomalies information. with Fax in G711. The waiting call fails Bad SIP field contents in case of Forwarding => Bad caller ID display and callback not possible Problem in case of Forwarding using SIP links: The caller stays "In Progress" forever ! Working in G711 Fax mode. headline. OXO Older anomalies satus: Identifier Crms00020876 Severity Project Headline call released when no matching between framings from OXO and MP112 No moh when MP112 set on hold with sendonly attribut MP112-SIP-OXO : VOIP reset after second hookflash code on analog set behind MP112 Transfer failure with MP112 in SIP trunking when transferor is the called set State In Treatment System OXO 4 alz Crms00021750 alz Corrected / Closed In Treatment OXO Crms00001861 3 alz OXO Crms00002026 4 oem In Treatment OXO Ignored anomalies: Identifier crms00001968 Severity Project Headline MP112-SIP-OXO : no Codec send in ACK after second hook-flash an analog set on MP112 MP112-SIP-OXO : communication is broken with set on MP112 on forward on busy/no answer State NTIA System AC 3_major alz crms00002211 4_minor alz NTIA AC Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 23 .leads to an Inaccessible call (done by an AudioCodes set in SIP trunking) crms00104816 4_minor alz OXO: An AudioCodes set New (trough SIP trunk) calls an ISDN desti with CLIR => A caller N* is generated to ISDN. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. This extract must list the following Test-Director fields per Test-Director campaign in testlab : One table per Plan-subject with Plan-Test Name. Plan-Level. Topo_version. NotCompleted). Plan-Description. the list of the tests_name. Postponed. NoRun. FR_id_list.8 Appendix A: TestDirector test list This appendix will give an extract of Test-director with the campaigns related to the test report. System_config. their level and their status (Failed. Passed. PlanPriority. Feature_target.Status. The listed tests can be limited to the failed one according to the information needed by the test report recipient and the visible fields must contain at least the Plan-test Name and their Status. All rights reserved Edition 1 – Page 24 . The aim of this set is to make calls from a set belonging to PSTN to a SIP set Passed Recom Failed mended Mandat ory Passed The aim of this set is to make calls from a set belonging Recom Passed mended to PSTN to a SIP set The calling set is in secret identity mode Objective is to analyze the codec negotiation with different compression algorithms during a call with a SIP device. The aim of this test is to see the behavior of a call when the called is busy Objective is to make calls with different framing values between the SIp set and the system Objective is to acknowledge the message 1xx for safety exchange on the SIP device Objective is to test the behavior of the system when a SIP phone has activated the do not disturb feature Objective is to test the authentification mecanism during the registration process Check SIP call with access to an attendant Recom Passed mended Recom Passed mended Recom Passed mended Mandat ory Mandat ory Failed Passed Recom Passed mended Recom N/A mended Mandat ory Passed Check SIP call with access to attendant followed by an Recom Postpo immediate transfer without monitoring mended ned Check SIP call with access to an attendant. ory The aim of this set is to make calls from a SIP set with secret identity enabled to a set belonging to the PSTN network. All rights reserved . The transfer is done in supervised mode Recom Postpo mended ned Edition 1 – Page 25 Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.Plan: Test Name B_08_01_ACC_0 05_sip_gen -Basic Call B_08_01_ACC_0 06_voip_gen -Release call before answer B_08_01_ACC_0 10_sip_gen -PSTN break-out call B_08_01_ACC_0 10x1_sip_gen -PSTN break-out CLIR call B_08_01_ACC_0 11_sip_gen -PSTN break-in call B_08_01_ACC_0 11x1_sip_gen -PSTN CLIR break-in call B_08_01_ACC_0 60_voip_gen -codec negotiation B_08_01_ACC_0 61_sip_gen -VAD negotiation B_08_01_PERT_ 013_sip_gen -busy Set B_08_01_ACC_0 63_voip_gen -set framing B_08_01_ACC_0 81_voip_gen -forced prack SIP set B_08_01_ACC_0 22_voip_gen -basic VoIP do not disturb B_08_01_ACC_0 50_voip_gen -Authentication B_08_01_ACC_0 12_sip_gen--Call with OP B_08_01_ACC_0 13_sip_gen --Call with OP and immediate transfer B_08_01_ACC_0 14_sip_gen --Call with OP and Plan: Description Check the basic call from a SIP set towards a non SIP set Reverse flow is performed as well It is to check the basic call from a SIP set towards a non SIP set but the callee does not reply Reverse flow is performed as well Plan: Level Mandat ory Mandat ory Status Passed Passed The aim of this set is to make calls from a SIP set to a Mandat set belonging to the PSTN network. The VAD negotiation is analyzed independently of the codec used. Plan: Test Name supervised transfer B_08_01_PERT_ 010_sip_gen -out of order SIP set B_08_01_ACC_0 43_voip_gen -Voice -Mail B_08_01_ACC_0 20_voip_gen -internal immediate forwarding B_08_01_ACC_0 25_voip_gen-basic VoIP put on hold B_08_01_ACC_0 19x1_sip_gen -Call with progress B_08_01_ACC_0 35_voip_gen -basic VoIP SIP conference B_08_01_ACC_0 07_sip_gen -. Recom Postpo mended ned Mandat ory No Run Passed Check the recall feature after a non reply call This test is used to check the right transmission of DTMF Mandat ory in the SIP signaling. All rights reserved Edition 1 – Page 26 . An other set calls the SIP forwarded set. A SIP set is forwarded to another extension on an other system. Objective is to test the behavior of the system when the non SIP phone is on hold state and the call is resuming Objective is to test the behavior of the system during a Recom Failed mended Mandat ory Mandat Inconcl usive Inconcl Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. Objective is to test the behavior of the system when a SIP phone is on hold state and the call is resuming Postpo ned Postpo ned Supple No Run The aim is to check a call toward specific equipment mentary with switching before connection (ie. speaking clock. the sender of the message is called back by the Voice mail Supple Passed mentary A SIP set is forwarded to another extension on the same Recom Passed mended System. Forwarding mode: forwarding on no reply forwarding on busy An other set calls the SIP forwarded set. One of the device is a sip set This test is used to check the Voice mail notification on Recom N/A a SIP device mended After a Voice message deposit on a SIP set. An other set calls the SIP forwarded set.Call back B_08_01_ACC_0 42_voip_gen -basic VoIP DTMF B_08_01_ACC_0 44_voip_gen -Message notification B_08_01_ACC_0 45_voip_gen -Voice -Mail_recall B_08_01_ACC_0 20x1_voip_gen -internal no-reply and busy forwarding B_08_01_ACC_0 21_voip_gen -external immediate forwarding B_08_01_ACC_0 25x1_voip_gen-basic VoIP called put on hold B_08_01_ACC_0 Plan: Description Plan: Level Status A set makes a call with a SIP set "out of order" Recom Passed mended Mandat ory Mandat ory Mandat ory Passed This test is used to check access to a Voice Mail from a SIP Device with message deposit by using DTMF signaling A SIP set is forwarded to another extension on the same System. Voice guide when busy Mobile ) A SIP set makes a conference with 2 other parties. 3010 call-card service. 38 protocol A complex multi pages fax including images is sent by using the T.ua set . All rights reserved Edition 1 – Page 27 . Both calling and called sets are sip sets Plan: Level ory Status usive Objective is to test transfer between a non SIP extension Recom Inconcl mended usive in conversation mode and an other user. The type of the 1st called set may be of any type: .ip phone . One of the set is a SIP set Check the end-to-end Secret Identity feature with a SIP set Objective is to test transfer between a SIP extension in conversation mode and an other user. The type of ory the 2nd called set may be of any type: .ua set . The transfer is initiated by the called party and performed with an external party Mandat ory Passed Recom Postpo mended ned C_04_01_ACC_0 01_foip_gen -single fax C_04_01_PERF_ 002_foip_gen -long and complex fax B_08_01_ACC_0 31x1_voip_gen -basic VoIP ext called transfer Mandat ory Passed Recom Passed mended Recom Postpo mended ned Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.sip set At least one of the called party is a SIP device Transfer is performed in both unsupervised and supervised mode Objective is to test the behavior of the system during a broker call The sip set is called but it starts the inquiry call and the broker call This test aims at checking the voice quality between 2 set and one of them is a SIP set Mandat ory Inconcl usive B_08_01_ACC_0 30x1_voip_gen -basic VoIP non sip transfer B_08_01_ACC_0 27_voip_gen-basic VoIP called broker call B_08_01_QOV_0 01_voip_gen -Voice quality B_08_01_QOV_0 02_voip_gen -Voice Mail quality B_08_01_ACC_0 15_sip_gen -CLIR over IP B_08_01_ACC_0 31x1_voip_gen -basic VoIP ext called transfer Inconcl usive Recom Passed mended This test aims at checking the voice quality during a call Recom Passed mended with a Voice mail.38 protocol Objective is to test transfer between a SIP extension in conversation mode and an other user. The transfer is initiated by the called party and performed with an external party Transfer is performed in both unsupervised and supervised mode A simple fax is sent by using the T.ip phone .sip set At least one of the called party is a SIP device Transfer is performed in both unsupervised and supervised mode Objective is to test transfer between a non SIP extension Mandat in conversation mode and an otherSIP user.Plan: Test Name 26_voip_gen-basic sip VoIP broker call B_08_01_ACC_0 30x2_voip_gen -basic VoIP sip transfer Plan: Description broker call. Faxlab tool is used to simulate different type of faxes Check the basic call from a set towards an other set located on an other system through a SIP trunk This test is used to check the right PSTN incoming transmission of DTMF through the SIP trunk Mandat ory Mandat ory Mandat ory Mandat ory Failed C_09_01_ACC_0 09_foip_gen -immediate forwarding over IP Failed C_09_01_ACC_0 01x1_foip_gen -super G3 trunk public C_09_01_ACC_0 03_foip_gen -trunk . A setB of system B then calls the diverted set on System A over IP. A fax is sending between 2 systems connected through a Sip trunk FAX machines are of type super G3 Some faxes are sending between 2 systems connected with a Sip trunk. Objective is to check the right functionning of diversion.multi-fax B_09_01_ACC_0 05_sip_gen -trunk-Basic Call B_09_01_ACC_0 42x3_voip_gen -trunk--VoIP DTMF_Break-in from PSTN B_09_01_ACC_0 42x4_voip_gen -trunk--VoIP DTMF_Break-out on PSTN E_10_50_ACC_0 01_foip_fax call in G711Transparant FAX C_04_01_ACC_0 Passed Passed Passed Passed This test is used to check the right PSTN outgoing transmission of DTMF through the SIP trunk Mandat ory Passed A fax is sending through the AudioCodes box with the protocol G711. Mandat Objective : ory ========= A setA on System A is diverted to a systemB setB through an IP link.Plan: Test Name Plan: Description Transfer is performed in both unsupervised and supervised mode Plan: Level Status B_08_01_ACC_0 55_voip_gen -Signalling TCPUDP C_09_01_ACC_0 04_foip_gen -trunk private_break-in C_09_01_ACC_0 05_foip_gen -trunk private_break-out C_09_01_ACC_0 08_foip_gen -immediate forwarding over IP_2 ways Objective is to test the SIP signalling on UDP and TCP A fax is sending from PSTN between 2 systems connected through a Sip trunk A fax is sending on PSTN between 2 systems connected through a Sip trunk. Objective is to check the right functionning of diversion. Recom N/A mended Mandat ory Mandat ory Passed Passed Mandat Objective : ory ========= A setA on System A is diverted to a systemB setB through an IP link. A fax on system A is forwarded to another fax Mandat ory Recom Passed Inconcl Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. A setB of system B then calls the diverted set on System A over IP. All rights reserved Edition 1 – Page 28 . All rights reserved Edition 1 – Page 29 .g. A fax of System B sends then a fax to the forwarded fax machine on System A. Mandat ory Plan: Status Level mended usive Passed N/A N/A Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. RadCom) on IP network is needed to monitor the IP traffic. Net Disturb) is also needed to steal some IP packets during fax transmission between Office and system B Mandat SIP-Calls Authentication check. Goal is to see the impact of the redundancy Mandat parameter on the fax transmission and the possibility ory to receive a fax even if some packets were lost thanks to T4 redundancy Tools ==== A spy tool (e.g.Plan: Test Name 08_foip_gen -Fax local forwarding C_03_01_PERT_ 006_foip_gen -Redundancy handling Plan: Description A_13_01_015_SI P-Calls Authentication A_13_01_016_SI P-Calls & Reg different Authentications machine on system A. An other tool (e. We aim at checking the good reception of the fax. ory SIP-Calls & Reg different Authentications check. These are examples. so the displayed information are not exhaustive or/and other manner to configure the systems may exist. General AudioCodes configurations: AudioCodes IP configuration in Quick Setup: Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 30 .9 Appendix B : Application description The following screen shots give information on the used AudioCodes configurations.1 where configurations principles are discussed. Refer to chapter 6. All rights reserved Edition 1 – Page 31 .AudioCodes Endpoints configuration in Protocol Management/Endpoint Phone Numbers : Routing Table in Quick Setup/Tel to IP Routing Table : Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 32 .General configuration in Protocol Management : Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. FAX configurations in Advanced Configuration/Media Settings : Coders configuration in Quick Setup Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 33 . All rights reserved Edition 1 – Page 34 .DTMF Configuration in Protocol Management/Protocol Definition Services configuration in Protocol Management/Advanced Parameters : Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. Other services configuration in Protocol Management/Advanced Parameters : Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 35 . Tel IP Source Numbers in Protocol Management/Manipulation Tables : Note : for sending NDS number when AC set call an external prefixe Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 36 . 38 Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.2 General parameters Fax Signaling method : T38 relay <--.1 IP Settings 10. All rights reserved Edition 1 – Page 37 .For fax transfer in T. 10.10 Appendix C: Audicode Configuration REMARK : These configurations examples are copies of the previous Report of same subject. no specifiic evolution has been added. All rights reserved Edition 1 – Page 38 .10.3 Proxy and registration Proxy IP address : Call server address Proxy name: domain name 10.4 AC sets Directory numbers Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. 10.to allow the transfer cases with OXO Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 39 .5 Supplementary services Hold format: Send Only <-. 11.1 SIP Configuration No registration required and no authentication Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.11 Appendix D: OmniPCX Enterprise Configuration This part is a description of the configuration requirements for OXO REMARK : These configurations examples are copies of the previous Report of same subject. All rights reserved Edition 1 – Page 40 . no specific evolution has been added. All rights reserved Edition 1 – Page 41 .2 ARS Calling and Called attribute in private mode Trunk Voip is declared as a private trunk Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.11. 12 Appendix D: Partner escalation process In case you would need technical assistance. They have been trained on the products to give you 1st and 2nd levels of support. please contact the reseller/distributor where you purchased your AudioCodes products. They are in plus in direct relation with 3rd level AudioCodes support in case an escalation would be needed Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 42 . platforms and software suites. these enable third-party applications to benefit fully from the potential of Alcatel-Lucent products.com You can access the Alcatel-Lucent website at this URL: http://www.alcatel-Lucent.Alcatel-Lucent. The program provides tools and support for developing. Alcatel-Lucent tests and verifies selected third-party applications that complement its portfolio. Alcatel-Lucent facilitates market access for compliant applications. come from every area of voice and data communications. To ensure easy integration.applicationpartner.13 Appendix E: AAPP program. based on Alcatel-Lucent's Omni product family.com/ Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. which are labelled Alcatel-Lucent Compliant Applications. verifying and promoting compliant thirdparty applications that complement Alcatel-Lucent's Omni-based products. management. mobility. All rights reserved Edition 1 – Page 43 . including terminals. Test and verify a comprehensive range of third-party applications: to ensure proper inter-working. • The Alcatel-Lucent Applications Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market.com/ Alcatel-Lucent. Successful candidates. The Alcatel-Lucent Applications Partner Program (AAPP) has two main objectives: • Provide easy interfacing for Alcatel-Lucent communication products: Alcatel-Lucent's communication products for the enterprise market include infrastructure elements. communication applications. security. documentation and technical assistance Alcatel-Lucent Applications Partner Program (AAPP) Complete e-business solutions at your disposal The Alcatel-Lucent Applications Partner Program is designed to support companies that develop communication applications for the enterprise market. you can access the AAPP website at this URL: http://www. Together. the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. … Web site If registered Alcatel-Lucent Application Partners. depending on your specific requirements you can quickly become a 'Certified'. and support of the very best solutions for your customers. Alcatel-Lucent Business Partner Program (ABPP) The Alcatel-Lucent Business Partner Program is designed to empower and maximize the business of the Partners. So.Alcatel-Lucent documentation Alcatel-Lucent Applications Partner Program (AAPP) If registered Alcatel-Lucent Application Partners. 'Expert' or 'Premium' Business Partner with one of the world leaders in the communications industry. highly qualified service and support as well as world class training.businesspartner. delivery.applicationpartner.com/ and then click the Partner Center link. All rights reserved Edition 1 – Page 44 .Alcatel-Lucent. If registered Alcatel-Lucent Business Partners. you can access to an exciting on-line resource centre with a wealth of information on all product lines at this URL: http://www. In addition. Alcatel-Lucent Partners also receive the added benefit of rapid.com Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. it enables them to help their customers successfully maximize their telecom investment through optimum deployment and proper configuration of Alcatel-Lucent's solutions. Alcatel-Lucent will work closely with Business Partners to provide top quality design. you can access the current AAPP documentation at this URL: http://www.alcatel-lucent. The Business Partner Program is designed around a flexible and scalable framework so each Partner can identify the exact support they need. com/ click the Partner Center link and then Support e-Support from the Alcatel-Lucent Business Partners Web site (if registered Alcatel-Lucent Business Partners): http://www.businesspartner.fr Fax number: +33 (0) 3 90 67 73 45 Telephone numbers: Alcatel-Lucent Business Partners Contact Center: France : Austria : Denmark : Germany : Ireland : Italy : UK : Spain : Switzerland : For other countries: English answer : French answer : + 33 (0)3 88 55 69 04 + 33 (0)3 88 55 69 02 0 811 900 110 0 810 810 012 70 11 21 09 0 1 803 000 680 1 890 925 039 848 800 389 0 845 601 4101 901 120 085 0 844 850 588 French agent German agent English agent German agent English agent Italian agent English agent Spanish agent German agent Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. 000 requests per month.Alcatel-Lucent. 7 days a week and is available in 5 languages. • • • • • e-Support from the Alcatel-Lucent Application Partners Web site (if registered AlcatelLucent Application Partners): http://www.applicationpartner. Alcatel-Lucent has created the SUPPORT CENTER.alcatel-lucent. This Call Centre has a team of 15 people and handles 10.Center@Alcatel-Lucent. All rights reserved Edition 1 – Page 45 .com click the e-Support link and then e-Service Request e-mail: Support. It includes e-Support and a Contact Centre reserved for registered Alcatel-Lucent Application Partners and Alcatel-Lucent Business Partners.Technical assistance In order to guide you in your purchasing decisions and provide you with assistance for updating our Communication Server and Networking Infrastructure products and for commercial development. The SUPPORT CENTER is responsible for the management and routing of all your requests. The Contact Centre is open 24 hours a day. The How to Enrol section provides you with the registration procedure and the Alcatel-Lucent University Customer Service list of contacts world wide. you have to invest in skills: a key success factor for services. In order to meet these requirements.Alcatel-Lucent. you can access to the training part at this URL: http://www. The Certification section gives you some statistics and details on how training curricula are designed to match certification levels. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. All rights reserved Edition 1 – Page 46 . All updated training curricula and assessment tools are available in the Curricula & Catalogues section. Last but not least. Our vision of learning services is described in the Services Portfolio section.Alcatel-Lucent training Technological innovative cycles are quickening and your customers are more and more demanding regarding the quality of services.businesspartner. find statistics and reports of what you think about our training services in the Customer Satisfaction section. If registered Alcatel-Lucent Business Partners. The Alcatel-Lucent commitment : enabling you to optimise your training investments.com and then click the Training link. The Schedule section is regularly updated to show forthcoming training sessions over the world. 14 Appendix F: Alcatel-Lucent escalation process in case of problem with a certified external application (referenced in the AAPP) Introduction The purpose of this document is to define the split of responsibilities and the escalation process to be applied by the Business Partners when facing a problem with a solution involving an AlcatelLucent platform and an external application with a valid Alcatel-Lucent Inter-working report. The Business partner will open cases (service request) either on Alcatel-Lucent side or on Application Partner side depending on the nature of the issue. the Alcatel-Lucent business partner is the only one facing the end-customer for support or maintenance. Expert from both companies will collaborate to provide the best and quickest correction. Alcatel Technical Support Business Partner Answer In cases of the problem has not been sent to the right organization: “Please open a SR into our partner database by mentioning our SR number” SR Answer SR Technical Issues Partner’s answers Customer Experts Exchanges Application Partner Support SR = Service Request Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. As for other Alcatel-Lucent equipment. All rights reserved Edition 1 – Page 47 . The IWR is available on the AAPP Web site. is not a guarantee of the availability of the solution. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel. • • any • • parties Warning: The possibility to configure the Alcatel-Lucent PBX with ACTIS quotation tool in order to interwork with an external application. please contact the central Pre-Sales team. In that case. Certification tests are usually not performed for intermediate versions. not exclusively Alcatel-Lucent (see the section escalation process). Both are engaged. If the IWR for the Alcatel-Lucent release is not available. Alcatel-Lucent doesn’t engage responsibility. Please check the availability of the Inter-Working Report on AAPP web site.General Rules The following general rules are applied: • • Only certified AAPP applications are officially supported by Alcatel-Lucent The certification is based on tests suite passed by Alcatel-Lucent and the Application Partner and the result is consigned into an Inter-Working Report (IWR) validated by the two parties. All rights reserved Edition 1 – Page 48 . Only the existence of the IWR in the AAPP Web site for the right Alcatel-Lucent release is the guarantee that the application has been certified with this Alcatel-Lucent release. The existence of the IWR engages Alcatel-Lucent and the Application Partner. Only the major releases of both parties are certified. In case of problem. are engaged: Case 1: the responsibility can be established 100% on Alcatel-Lucent side In that case. Alcatel-Lucent and the Application Partner. the two parties. Case 3 : the responsibility can not be established In that case the following process applies: 1) The Application Partner shall be contacted first by the Business Partner or the party responsible for that Application for an analysis of the problem. the problem must be escalated by the Business Partner to the Alcatel-Lucent Hot-line via the standard process: open a ticket (Service Request –SR) Case 2 : the responsibility can be established 100% on Application Partner side In that case. In general. the problem must be escalated directly to the partner by opening a ticket trough the Partner Hotline. Known problems or remarks mentioned in the IWR will not be taken into account. that the defect which has generated the end-user’s demand of support is coming from the equipment provided by Alcatel-Lucent or if he needs support of Alcatel-Lucent. 2) The Business partner will escalate the problem to the Alcatel-Lucent Hot-line if the Application Partner has demonstrated a problem on Alcatel-Lucent side or if the Application Partner (not the Business Partner) needs the involvement of Alcatel-Lucent. The Application Partner must provide to Alcatel-Lucent the results of its investigations. Note: Involvement of the Business Partner is mandatory because the access to the Alcatel-Lucent Platform (remote access. Alcatel Applications Partner Program – Inter-working report Copyright © 2008 Alcatel.The escalation process As stated above. In that case. with traces. related to this Case Number. the Business Partner must provide the reference of the Case Number on Application Partner side. Alcatel-Lucent reserves the right to close the case opened on his side if the investigations made on Application Partner side are insufficient or do no exist. traces. Alcatel-Lucent has to be involved solely if the application partner demonstrate. etc. the process to be applied for the partner side is described in the IWR. after reproduction of the problem. All rights reserved Edition 1 – Page 49 . login/password) is under the Business Partner responsibility. the Alcatel-Lucent support will be limited to applications with a valid inter-working report.