ATC00838VEN_Day1

Day 1Avaya Servers and Gateways Implementation Workshop Course Code: ATC00838VEN Module 01 Welcome Introduction ©2010. All rights reserved. 2 Familiar with uConnect? Is everyone familiar with uConnect? – Yes – No ©2010. All rights reserved. 3 or click the Hands-free button • The Instructor must activate your microphone before you can talk. – If you are having audio difficulties. – Verify that your microphone is in the ON position. in the lower right corner of your window. All rights reserved. follow the directions on the Audio Technical Check slides.Technical checks Technical Checks include: – Can you hear me? – Can you see the slides? – Can you speak into your microphone? – Can the class hear you? Remember to do the following when trying to speak: – Press down on the Talk button the entire time. ©2010. – Verify that your microphone is not on mute. 4 . 2. 3. ©2010.Technical checks (cont. All rights reserved.) Having problems with Audio? – Follow the Audio Setup for Participants 1. Click Audio Setup Wizard. 4. 5 . Click Manage My Settings. Click Meeting on the navigation bar across the top. Complete all steps in the Audio Setup Wizard. 6 . – Complete all steps in the Audio Setup Wizard • Ensure your headset/microphone is plugged in before beginning.) Audio Setup for Participants cont. ©2010.Technical checks (cont. All rights reserved. – Click Next on the Welcome screen. – Test sound output by clicking Test. 7 .Technical checks (cont. If you hear a sound. ©2010.) Audio Setup for Participants cont. proceed by clicking Next. All rights reserved. ©2010.Technical checks (cont. click Next. – On the Select Microphone screen. 8 .) Audio Setup for Participants cont. select your microphone. If you are not sure which device to pick. and Connect Pro will choose for you. All rights reserved. – On the Tune Microphone Volume screen.Technical checks (cont. 9 . ©2010.microphone. click Allow on the Adobe Flash Player Settings to begin tuning your . All rights reserved.) Audio Setup for Participants cont. ) Audio Setup for Participants cont. ©2010.Technical checks (cont. All rights reserved. Click Stop once you are done. Read the sentence into the microphone. Then click Play to hear the recording. 10 . – Ensure that your microphone is not muted and click Record. Technical checks (cont. ©2010. 11 . All rights reserved. – On the Tune Silence Level screen. to detect the amount of background noise around you. click Test Silence.) Audio Setup for Participants cont. ) Audio Setup for Participants cont.Technical checks (cont. – The Finished! Screen appears. ©2010. 12 . click Help or manually set your audio settings by clicking Advanced Settings. All rights reserved. If you are still having problems. e. 13 .uConnect Status Attendee list allows you to view who is in the classroom – Host – Presenter – Participant Observe each attendee’s role and status (i. raise hand) ©2010. All rights reserved. computer microphone. use the raise hand status change and wait for the instructor to prompt you to ask your question via chat. or audio bridge ©2010.uConnect Status (cont.) Change status using the Menu Bar or the My Status icon For questions. All rights reserved. 14 . ©2010. All rights reserved. let‘s discuss some ground rules and uConnect protocols for our session: – Relax and be yourself. 15 .Ground Rules? Before we begin. – Participate actively. – Keep our discussions on task. All rights reserved. 16 .Getting to Know You? Introduce yourself – Name – Experience – What would you like to get out of this course? ©2010. All rights reserved.Questions Before We Begin ? ©2010. 17 . Module 02 Course Objectives and Schedule ©2010. All rights reserved. 18 . The course has been prepared for customers.Course Objectives This module will provide you with an agenda for the seminar and information on the associated learning objectives. 19 . All rights reserved. You will learn how to configure the current server and gateway hardware by doing practical virtual exercises. business partners. ©2010. and Avaya employees that are responsible for configuring the Avaya Aura™ Communication Manager. ) After participating in this course. you will be able to Configure a solution comprising a S8300D Server and G450 Gateway Configure a solution comprising a S8800 Simplex Server acting in Processor Ethernet mode and a G450 Gateway Configure a solution comprising a S8800 Duplex Server and G650 Gateway Implement Communication Manager (CM) Messaging Configure a local survivable processor (LSP) Discuss new software for IP phones Use the official Avaya documentation to gather more information ©2010. 20 . All rights reserved.Course Objectives (cont. ©2010. – – – Installation of Communication Manager Installation of Communication Manager Messaging Discussion of various Avaya Aura™ components The scope does NOT include a discussion of other Aura™ components including: – – – – – – SIP Enablement Server Application Enablement Server Session Manager System Manager SIP Phones etc. All rights reserved.Course Scope The scope for this workshop includes. 21 . Schedule Day 1 Technical check uConnect Course Introduction Overview of Avaya servers Overview of Avaya gateways Overview of the solution using the S8300D Server and the G450 Gateway How to access the Virtual Lab Exercise: Accessing the Virtual Lab ©2010. All rights reserved. 22 . Schedule (cont.) Day 2 Configuring the G450 Gateway Installing Communication Manager on the S8300D Server Configuring the S8300D Server Overview of Avaya Site Administration Configuring Softphones Exercise: Configuring S8300D with G450 in all lab systems Discuss IP phones with HTTP(S) server ©2010. All rights reserved. 23 . Schedule (cont. 24 . High Reliability ©2010. All rights reserved.) Day 3 Installing G650 Gateway and Control Circuit Packs Installing Communication Manager on the S8800 Simplex and S8800 Duplex Server Configuring Communication Manager on the S8800 Simplex and S8800 Duplex server Configuring High Reliability on the S8800 Duplex Server Configuring CM Messaging Exercises in rotating system labs: Lab 1 to 3 S8800 Simplex / G450 CM Messaging on S8800 Simplex Lab 4 to 6 S8800 Duplex / G650. ) Day 4 Exercises in rotating system labs: Lab 1 to 3 S8800 Simplex / G450 CM Messaging on S8800 Simplex Lab 4 to 6 S8800 Duplex / G650. 25 . High Reliability Installing and configuring S8700-series Server Updating Communication Manager Updating G450 Gateway firmware Updating Control Circuit Packs ©2010. All rights reserved.Schedule (cont. ) Day 5 Configuring Local Survivable Processor (LSP) Overview of Standard Local Survivability (SLS) Exercise: Configuring S8300D in G450 Gateway as LSP in all lab systems Course summary and final discussion ©2010.Schedule (cont. All rights reserved. 26 . 27 .Lab setup system 1 to 3 S8300D Lab 1 G450 ICC/LSP S8800 Switch G450 S8300D Lab 2 G450 ICC/LSP S8800 Switch G450 ICC/LSP S8300D Lab 3 G450 S8800 Switch G450 ©2010. All rights reserved. All rights reserved. PN2 Switch G650 PN2 S8300D Lab 5 G450 ICC/LSP Switch Switch PN1 (TDM Cabled) G650 G650 S8800 S8800 Switch G650 S8300D Lab 6 G450 ICC/LSP Main /w SW-Dupl. Switch Switch PN1 (TDM Cabled) G650 G650 Switch G650 PN2 ©2010. Switch Switch G650 G650 S8800 S8800 Main /w SW-Dupl. 28 .Lab setup system 4 to 6 S8300D Lab 4 G450 PN1 (TDM Cabled) ICC/LSP S8800 S8800 Main /w SW-Dupl. System setup for lab 1 to 6 S8300D as LSP ©2010.System setup for lab 4 to 6 S8800 Simplex/G450 S8800 Simplex with CM Messaging S8800 Duplex/G650 High Reliability Section 3 . 29 . All rights reserved.System setup for lab 1 to 6 S8300D/G450 Section 2 (with rotation) .System setup for lab 1 to 3 .Lab Setup Section 1 . All rights reserved. 30 .Lab Setup (cont. The worksheet includes IP addresses for the systems below: – S8300D with G450 (Lab 1-6) – S8800 with G450 (Lab 1-3) – S8800 with G650 (Lab 4-6) ©2010.) IP addresses in the lab In this learning module the instructor will discuss which IP addresses can be used in the virtual lab environment. All rights reserved.Module 03 Avaya Aura™ Overview Lecture ©2010. 31 . 32 .Distinguish between the different core components of Avaya Aura™ server ©2010. you should be able to: - Describe the advantages of Avaya Aura™ S8500C .Avaya Server Overview Upon successful completion of this module. All rights reserved. access device or network is. easy access to the applications they need whatever their location. Avaya Aura™ eliminates the complexity and cost of integrating and managing devices. All rights reserved. applications and infrastructure from many vendors. 33 . ©2010.What is Avaya Aura™ ? Avaya Aura™ is a next-generation unified communications solution introduced by Avaya in March 2009. systems. Avaya Aura™ gives business users rapid. Avaya Aura™ Core Components Avaya Aura™ Session Manager Avaya Aura™ Presence Services Avaya Aura™ System Manager Provides a comprehensive set of applications designed to simplify system management. Orchestrates all sessions The latest release of our across the network. All rights reserved. Avaya Aura™ Application Enablement Services Provides the interfaces and administrative features to integrate with thousands of applications. ©2010. open standards based allowing for centralized presence aggregation application and platform. Packaged for the Needs of Enterprises Available in Standard Edition for single locations. or Enterprise Edition for large multi-site enterprises and Branch Edition. Avaya Aura™ Communication Manager The latest release of our industry leading voice and video control platform. 34 . management in a multivendor environment. 35 . session border controllers Avaya servers as well as non-Avaya servers are supported Session border controllers provide security for networks A terminal adapter is planned to translate native communication into SIP ©2010.Avaya Aura™ Next Generation Communications End to End Management Security and Serviceability Intelligent Access and Enterprise Application Integration Multivendor Integration Performance Analytics Collaboration and Interaction Solutions Core Communication Services Communication Infrastructure Communication Infrastructure Phones. servers. gateways. All rights reserved. All rights reserved.Avaya Aura™ Next Generation Communications End to End Management Security and Serviceability Intelligent Access and Enterprise Application Integration Multivendor Integration Scalable voice & video foundation SIP + Presence + Web Services Open multi-vendor integration Midsize to largest enterprise Single-site. install and manage holistically Evolutionary path protecting existing investments Comprehensive support and remote management services ©2010. multi-site Performance Analytics Collaboration and Interaction Solutions Core Communication Services Communication Manager Application Enablement Session Manager Presence System Manager Communication Infrastructure Avaya <New Name> Avaya Aura™ Easy to purchase. branches. 36 . 37 .Module 04 Avaya Server Overview Lecture ©2010. All rights reserved. Distinguish between an Internal Call Controller and an External Call Controller ©2010. All rights reserved. . you should be able to: - Describe the key functionalities of the different servers of Avaya Aura™ Communication S8500C server Manager.List the different types of Avaya Servers . 38 .Avaya Server Overview Upon successful completion of this module. multinational. the possible combinations are almost limitless.000 voice and data users with several servers. in any combination. the server and gateway components of the Communication Manager applications family can be used modularly. from a single site to a complex. and communication devices. In order to provide companies with the highest degree of flexibility. convergent network that is able to support more than 100. ©2010. media gateways. A number of user-defined configurations can be deployed to fulfill a wide range of company requirements. 39 .Avaya Server Overview (cont. Ethernet switches. With Avaya’s flexible.) Avaya IP telephone solutions consist of Avaya servers. All rights reserved. modular architecture and the use of standards-based hardware S8500C server and software. Standards-based computing supports the Linux operating systems and Avaya Aura™ Communication Manager. These servers are available with other servers as integrated solutions but can also work independently. survivable call processing and media processing contribute to crucial business continuity.Avaya Server Overview (Cont. 40 . ©2010.) Avaya’s range of servers provide a robust application platform that works with operating systems based on industry standards to support distributed IP S8500C server networking and centralized call handling in multi-protocol networks.Distributed failsafe IP networking supports campus. All rights reserved. global multi-site. Avaya servers offer the following features: - Redundant. . and branch environments. . Avaya Server Overview (Cont. S8730 server - S8800 Simplex.S8400 server . S8800 Duplex server Additional documentation: - Avaya Aura™ Communication Manager Hardware Description and Reference .Latest Communication Manager Software & Firmware Compatibility Matrix ©2010. All rights reserved. 41 .S8710 with DAL2.S8500-series server .) Servers that support Avaya telephony solutions include: - S8300B/C/D server . S8720. Avaya Servers are sometimes characterized by their type of chassis: Internal Call Controller (ICC) - ICC servers are designed to fit within a gateway. - S8300 servers slip into a H.248 media gateway. S8400 servers slide into an IPSI controlled gateway such as G650. External Call Controllers (ECC) - ECC servers are self-contained within their own cabinet. S8800, S8700-, and S8500-series servers are considered to be ECCs. ©2010. All rights reserved. 42 Avaya Server S8300 Slot-in PC for media gateway G250, G350, G430, G450, G700* Linux operating system Scaled for up to 450 subscribers and 450 trunks per system (IP and/or TDM) Supports up to 50 media gateways On Board Voice Mail, CTI and announcement memory Optional use as standby processor for distributed solutions (LSP) •G250, G350, G700 are already End of Sale, but they are still supported in CM 5.2.1 ©2010. All rights reserved. 43 Avaya Server S8300D Intel 1.06-GHz Core 2 Duo processor RAM 8 GB (DDR2) SSD 8 GB 250-GB hard disk Gigabit NIC connector for use with G450 gateway S8300B/C servers are supported in CM 5.2.1, but they are already End of Sale ©2010. All rights reserved. 44 Avaya Server S8400B (TN8400BP Circuit Pack) Slot-in PC for IPSI controlled gateway such as G650. CTI and announcement memory Optional use as Enterprise Survivable Server (ESS) * G600. CMC1 and G600 Linux operating system Slot-in server for G650. 45 . CMC are already End of Sale ©2010. All rights reserved. CMC1 * Scaled for up to 900 subscribers and 400 trunks per system (IP and/or TDM) Supports up to 1 port network and 5 media gateways On-board voice mail. G600. 46 . All rights reserved.Avaya Server S8400B The S8400B Server is composed of: - TN8400BP Server circuit pack TN8412AP S8400 IP Interface (SIPI) circuit pack Intel Celeron M (600 MHz) processor 1 GB RAM 30 GB hard disk The S8400A server (TN8400AP) is supported in CM 5. but it is already End of Sale ©2010.2.1. Avaya Server S8800 Avaya Server S8800 1U-Height Linux operating system Scaled for up to 36.000 stations and 12.000 trunks per system Supports up to 64 port networks and 250 media gateways S8800 servers will be utilized by not only CM but also by 22 other Avaya application configurations Same S8800 1U server configuration is used by both CM simplex and duplex configurations Duplex servers will utilize software duplication Optional use as Enterprise Survivable Server (ESS) Avaya Server S8800 2U-Height Note: CM supports only the 1U box ©2010. All rights reserved. 47 . 2 each Gigabit Ethernet NICs on daughterboard (if needed).) S8800 for CM Simplex Configuration 1U Quad core Intel I7 “Nehalem” Processor. 2. 48 .26 GHz 4 GB of DRAM Utilizes a RAID 1 disk array consisting of 2 each SAS 10K 146-GB disk drives (RAID 5 and RAID 10 configurable) 2 each Gigabit Ethernet NICs on motherboard. 2 additional Gigabit Ethernet NICs on PCI board if needed Optional: Redundant power supply S8800 for CM Duplex Configuration Software Duplication 1U 1U ©2010.Avaya Server S8800 (cont. All rights reserved. 5-inch hot-swap SAS or hot-swap SATA hard disk drive bays Supports two PCI risers: - Slot 1 supports low-profile cards (PCI Express Gen2 x16 or PCI-X 1.0a 64-bit/133 MHz).3" x 28. Slot 2 supports half-length. Form Factor: 1U Height x length x depth: 1. Six dual-motor hot-swap fans.S8800 1U Unique Configuration IBM x3550m2 platform All standard S8800 features previously listed Six 2. All rights reserved.0a 64-bit/133 MHz ).7" x 17. 49 .4 kg ) when fully configured ©2010.0" (43 mm x 440 mm x 711 mm) Weight: 34 lbs (15. full-height cards (PCI Express Gen2 x16 or PCI-X 1. 6 mm x 729 mm) Weight: 64 lbs. Form factor: 2U Height x length x depth: 3.5-inch hot-swap SAS or hot-swap SATA hard disk drive bays Supports two PCI riser slots: - Each riser supports: . 50 .One PCI Express x16 (x16 lanes) Three hot-swap fans.346" x 17.465" x 28.03 kg. All rights reserved.5 mm x 443.701" (82. (29.S8800 2U Unique Configuration IBM x3650m2 platform All standard S8800 features previously listed Eight 2. ) when fully configured ©2010.Two 133 MHz/64-bit PCI-X 1.0a slots . 51 .S8800 Application Configurations ©2010. All rights reserved. ) ©2010.S8800 Application Configurations (cont. 52 . All rights reserved. Avaya Server S8510 Linux server (Redhat) Minimum software release CM 5. ESS. or LSP End of Sale ©2010. it is always used in the simplex configuration. All rights reserved.1 Server in 19" rack environment Scaled for up to 2400 subscribers and 800 trunks per system (IP and/or TDM) Note: In the CM environment. Can be used as main server. 53 . expandable to 32 GB (4 GB RAM needed for Communication Manager Express) 2 X 250GB SATA HDD Redundant Hot-Pluggable HDD RAID-1 4 X Intel 5335 2GHz (Quad-Core) Controls up to 64 port networks Controls up to 250 H. All rights reserved. and G250 media gateways Supports G600. 54 . G450. G430. CMC1. SCC1. G350.Avaya Server S8510 (cont. 1 height unit 2 GB RAM. and MCC1 media gateways in migrations Optional Ethernet processor End of Sale ©2010.248 media gateways or 250 LSP Supports G650. G700.) S8500C server Simplex server – 19" construction. All rights reserved.Avaya Server S8510 (cont. but optional Dual gigabit Ethernet 10/100/1000 Redundant fans Dual NIC PCI-e card (100/1000) End of Sale ©2010.) S8500C server Redundant power supply is supported. 55 . it is always used in the simplex configuration.Avaya Server S8500C Linux server (Redhat) Server in 19" rack environment Linux server (Redhat) Scaled for up to 2400 subscribers and 800 trunks Server in 19" rack environment per system (IP and/or TDM) 100.000 busy hour call Scaled for up to 2400 subscribers and 800 trunks per completions (BHCC) system (IP and/or TDM) Can be used as main server. 56 . or LSP Note: In the CM environment. Avaya Server S8500C End of Sale ©2010. All rights reserved. ESS. 1 height unit 1 GB RAM 80 GB hard disk Pentium IV 3. CMC1. G430. SCC1 and MCC1 media gateways in migrations Optional Ethernet processor End of Sale ©2010.Avaya Server S8500C (cont. G350 and G250 media gateways Supports G600.248 media gateways or 250 LSP Supports G650.) S8500C server Simplex server – 19" construction. G450.0 GHz processor Controls up to 64 port networks Controls up to 250 H. 57 . G700. All rights reserved. All rights reserved.000 IP terminals) on a single server Up to 64 interconnected port networks possible Up to 250 gateways per server Can be used as main server or ESS End of Sale ©2010. it is always used in the duplex configuration. 58 .000 subscribers (12. Duplicated (fault tolerant) signaling server on Linux 19" technology Scaled for up to 36.Avaya Server S8730 Note: In the CM environment. G350 and G250 media gateways Supports G600.248 media gateways or 250 LSP Supports G650. All rights reserved.) Server pair 4 GB RAM 72 GB hard disk (optional second hard disk with RAID 1) Dual Core AMD 2. CMC1. G430.4 GHz processor redundant power supply (optional) needs at least CM 5. G450.0 Controls up to 64 port networks Controls up to 250 H. G700. SCC1 and MCC1 media gateways in migrations S8730 End of Sale ©2010. 59 .Avaya Server S8730 (cont. III.000 12. 3. All rights reserved.000 8.000 64 250 36. 60 .000 375.000 ©2010.000 8. stations Max.000 8.000 (600.Avaya S8700-series Server S8700 Processor Pent. RAID1) Duplication card DAJ1 (33 MHz) X DAL1 (33 MHz) X DAL1 (33 MHz) DAL2 (100 MHz) X X DAL2 (100 MHz) HW duplication SW duplication Max.000 12.000 12.4 GHz 1GB+256 MB DAL1 (512MB DAL2) S8730 AMD Dual Core 2.000 (12.000) 600.000 64 250 36.000 64 250 36.000) 64 250 BHCC 300.06 GHz 512 MB + 256 MB DAL1 S8720 (XL) AMD Opteron 2.000 12.000 12.000 375.248 gateways/LSPs X X 36. IP devices Max. 850 MHz 256 MB + 256 MB DAJ1 S8710 Intel Xeon.4 GHz 4GB + 512MB DAL2 RAM Hard disk 40 GB 72 GB SCSI 72 GB SCSI 72 GB SAS (opt. trunks Port networks H. All rights reserved.1 CM 5.5 CM 5.0.2.0 CM 5.2.2 CM 3.1 CM 4. CM 2.1 Notes End of Sale End of Sale End of Sale End of Sale End of Sale End of Sale End of Sale ©2010.1 CM 5.5 CM 5.2 CM 3.2.2.1 MV 1.0.2.1 CM 2.1 CM 2.1 CM 3.Avaya Servers – Minimum/ Maximum software version Date Launched S8300 S8300B S8300C S8300D S8400 S8500A S8500B S8500C S8510 S8700 S8710 S8720 S8730 S8800 May 2002 Dec 2003 Mar 2007 Nov 2009 May 2006 Dec 2003 Mar 2005 Jun 2006 Jun 2008 May 2002 Jan 2005 Feb 2006 Jan 2008 Nov 2009 Minimum CM Rel.1 CM 5.1 End of Sale End of Sale End of Sale End of Sale Maximum CM Rel. MV 1.2.2.2 CM 5.1 CM 4.1 CM 5.2.0 CM 4.0 CM 5.1 CM 2.1 CM 5.0 CM 5.2.2.0 CM 2. 61 .1.1 CM 5. 62 .Module 05 Avaya Gateway Overview Lecture ©2010. All rights reserved. Describe the key functionalities of the different gateways of Avaya Aura™ Communication Manager. you should be able to: . .Media Gateway Overview Upon successful completion of this module. All rights reserved. 63 .List the different types of Avaya Media Gateways ©2010. voice. which are transmitted between packet-switched and circuit-switched networks. modular hardware elements. 64 . and messaging functionalities to your network. Avaya media gateways support both bearer and signaling traffic. All rights reserved. ©2010.) Avaya media gateways connect to an Avaya server.Media Gateway Overview (cont. They deliver data. in 100% IP environments or in mixed setups with IP and TDM. Avaya media gateways can be used very flexibly. Avaya media gateways are stackable. fax. These gateways are optimized for corporate telephony applications. either directly or indirectly through other media gateways. video. which is a unique Avaya capability that can provide announcements and music on hold The important survivability differentiator is that all the gateway functions are still available if a branch or office becomes isolated from the network. A Survivable Server must be reachable to provide this functionality.Media Gateway Overview (Cont. ©2010.) Avaya gateways provide several functions: Connectivity between the IP network and non-packetized devices and interfaces. 65 . All rights reserved. supporting a variety of trunks and analog/digital endpoints Conferencing capabilities Call treatments on the edge. the IP network is used to support the voice network along with the data. 66 . ©2010. All rights reserved.IP-Based Enterprise Telephony In converged telephony. 67 .Economic Benefits with IP-Based Network Model Need to maintain only "one" converged IP-based network - Less equipment is required Less training (due to less equipment) Less expensive to provide IP WAN trunks than dedicated PSTN leased trunks Easy to provide a simple dial plan across the distributed enterprise Supports flexible mobility of extensions: - IP softphones Ethernet wired H. All rights reserved.323 and SIP phones ©2010. Proprietary Relay) ©2010.711.726. All rights reserved.) Fax-over-IP (T. 68 .38 Relay. G. G. Proprietary Pass-Thru.Media Services Provided over IP Networks Voice-over-IP (supported by codecs for G. etc. Proprietary Relay) Modem-over-IP (Proprietary Pass-Thru.729. All rights reserved.Headquarters Communication Functionality Primary (main) server supports Avaya Aura Communication Manager (CM) to provide voice feature management Messaging server Conference server Call Center application server(s) Larger Gateway (may support a few hundred to several thousand calls) - Serve HQ stations (both legacy and IP) Provide PSTN trunk access Manage signaling and VOIP bearer stream conversion for traffic to branch office gateways Survivability Options: - ESS LSP SLS ©2010. 69 . Branch Office Communication Functionality Typical size is bounded by less than 400 clients Served by a product called a gateway A gateway provides the following services: – – – – Direct support of legacy (analog and DCP) stations Indirect support of co-located IP phones (see DSP resources) Direct support of trunks for local PSTN access DSP (Digital Signal Processing) resources provided for: • • • • • Generation of call progress tones (dial tone. intercept.) Detection of tones Music-On-Hold Announcements Conferencing – Survivability options: • • • ESS LSP server blade SLS (built-in software) ©2010. All rights reserved. ringing. 70 . etc. busy. 248 gateways IPSI controlled media gateway SIP gateways ©2010. All rights reserved. 71 .Gateway Functionality Gateways are divided based on their functionality: H. All rights reserved. 72 .Examples of each gateway type are: H.248 Gateways IPSI controlled Media Gateways G650 G600 * Multi Carrier Cabinets * (MCC) Single Carrier Cabinets * (SCC) Prologix/Definity 1 * SIP Gateway G430 G450 G150 * G250 * G350* G700 * G150 * G860 AudioCodes SIP Media Gateway * Already End of Sale ©2010. All rights reserved.Gateway Protocols Avaya has certain protocols based on the gateway configuration: Time Division Multiplexing (TDM) Analog protocol Avaya proprietary Digital Communications Protocol (DCP) Transmission Control Protocol/Internet Protocol (TCP/IP) Session Initiation Protocol (SIP) ©2010. 73 . All rights reserved.New Generation Gateways Avaya’s new generation gateways are: G450 G430 G450 G430 ©2010. 74 . All rights reserved.G450 Gateways G450 From CM 5. 75 .0 and upwards Integrated H.248 Gateway for medium to large subsidiary companies up to 450 stations with S8300 deployed up to 2400 stations with S8800 Simplex deployed 1 slot for main board 8 media module slots VoIP resources via child-boards on motherboard Integrated routing feature (WAN port) Standard Local Survivability (SLS) ©2010. 76 . and telephones S8300D server as ICC or LSP The G450 also supports Avaya servers as ECCs: S8800 S8730 / S8720 / S8710 S8510 S8500 S8400 ©2010.) The G450 supports: Avaya IP and digital telephones Analog devices such as modems.G450 Gateways (cont. fax machines. All rights reserved. All rights reserved. 77 .G450 Release Overview G450 Release 1: 45-minute total storage (motherboard flash) 256 total announcements G450 Release 2: Up to 4 hours of storage in G450 memory 1024 announcements Supports an interface to a future replaceable security accelerator Battery replaces the capacitor ©2010. 78 . ©2010.G430 Overview The Avaya G430: Is a multipurpose gateway Delivers intelligent communications to enterprises of all sizes Supports one S8300D server in slot V1 Useful for small and medium branches of 2 to 150 users Hardware – – G430 MG 1 main chassis (G430) Up to 2 expansion chassis (EM 200) 25 DSP resources (expandable to 100) with Communication Manager Release 5.2.1 or later. All rights reserved. G430 Overview (cont.) ©2010. All rights reserved. 79 Media Modules Media modules can be installed in only H.248 Gateways. Media module LEDs: Although some media modules contain additional LEDs, each media module faceplate has a standard pattern of three LEDs that indicate the following conditions: – ALM - Red indicates a fault condition - This LED is also ON when the media module is physically inserted, and should turn OFF when the board initializes. – TST - Green indicates a test condition. – ACT - Amber indicates an in-use condition. The T1/E1 media module (MM710) has an additional LED: – SIG - indicates the MM710 is receiving a valid signal ©2010. All rights reserved. 80 Media Modules (cont.) MM712 The MM712 DCP media module provides eight DCP telephone ports. These ports support 2-wire DCP telephones. The MM712 can be exchanged while in operation. The media module shown here is only an example. All available media modules are in the hardware manual. ©2010. All rights reserved. 81 Avaya Gateway G650 16 slots in all: 2 slots for power supplies (PS 655A), therefore redundant operation possible 14 slots for circuit packs PS 655A provides DC and AC voltage inputs. Power supply on left is standard, on right is optional The power supply should always be installed first. Caution: Voltage is also present at the power supply connection in the backplane. All slot terminal strips have longer connection contacts for the power supply in the backplane. When extracting and plugging in circuit packs, a wrist strap should be worn. ©2010. All rights reserved. 82 Avaya Gateway G650 (cont.) Optionally redundant power supply IP Server interface IPSI (duplication is an option) Carrier 1A CLAN Media processor (DSP resource) 14 universal slots for almost all conventional Avaya TN XXXX circuit packs Power supply ©2010. All rights reserved. 83 All rights reserved. 84 . A PN uses combinations of gateways to provide physical ports and interfaces for handling calls.What is a Port Network? The architectures for the S8800 server use an entity called a port network (PN). ©2010. A port network can be one of the following: – One single-carrier G650 Gateway – A stack of single-carrier G650 Gateways that are connected with a TDM bus cable and share connections to the server or port circuit packs The G450 and G430 Gateways are controlled by a Communication Manager server via H.248 and are not considered port networks. TN2305B or TN2306B is required. Duplicated TN2312BP IPSIs. – IP-PNC TN2302AP or TN2602AP is required. * Already End of Sale ©2010. Connectivity between PNs: Fiber-PNC* TN570D. – Connectivity between Server and PN – – – Control network between PNs and server. a dedicated extended TDM/LAN cable is required. All rights reserved. another in Carrier B. Carrier address range from A to E.G650 connections Connectivity between G650s: – – – A maximum of five G650 can be stacked per port network. One in Carrier A. 85 . To connect G650s. Optionally control network can be duplicated. All rights reserved. They have connectors attached at one end to tie the circuit packs to the backplane.TNxxxx Circuit Packs The TNxxxx circuit pack is a circuit card in which electrical circuits are printed. 86 . It contains the electronic circuitry that enables the switch to function. The circuit pack faceplate has: – A metal latch for electrostatic discharge (ESD) protection – A label displaying the type and vintage – LEDs that indicate status – A barcode identifying the comcode of the circuit pack ©2010. (8" x 13"). and Integrated Circuit (IC) chips and electrical components are installed. Circuit packs contain solid-state circuits mounted on printed wiring boards and are approximately 20 cm. x 33 cm. The TNxxxx circuit pack can be installed only in gateways that are components of port network (G650 Gateway). All rights reserved. 87 . – Green – Test: The system is running a test on the pack. removal will cause services interruption.LEDs LEDs on the circuit pack faceplate indicate the following conditions: – Red – Alarm: A failure has been detected on the pack. ©2010.TNxxxx Circuit Packs . – Amber – Busy: The circuit pack is in use. trunks. recorded announcements. TN2214CP DCP digital line Control circuit packs – Control circuit packs provide processing for the system. – Control circuit packs provide tone production and detection.Type of TN Circuit Packs Line and Trunk circuit packs – Line and Trunk circuit packs provide links between analog lines. digital lines. call classification. TN2312BP IP server interface – Note: Some of the control circuit packs install in dedicated slots. All rights reserved. external communications devices. 88 . and the TDM bus and the packet bus. TN2602 IP Media Resource 320. – For example: TN799DP Control LAN (C-LAN). For example: TN2312BP IP server interface ©2010. – For example: TN2464CP DS1 interface. and speech synthesis. – These circuit packs install in any universal slots. VoIP media gateway. OC3. High density interfaces – DS3. STM-1 Small footprint (5U) and lower cost - Reduction of carrier access charges Lower costs associated with acquiring and maintaining data center floor space Operational and maintenance cost savings by eliminating a large number of G650 gateways (less power. standards-compliant. All rights reserved. 89 . UPS. cooling needs) SIP connectivity to Communication Manager Carrier-grade reliability Works with the S8800 server Works in conjunction with G650s Targeted to large IP-based contact centers and campuses Installed and supported by Avaya Global Services ©2010.G860 SIP Gateway Overview The G860 SIP Gateway is a high channel density. All rights reserved.248 gateway Consists of the TGM550 Telephony Gateway Module (TGM550) and Telephony Interface Modules (TIMs) Telephony Gateway Module (TGM550) – Targets 2 to 100 users – Local survivability (SLS) – Analog. and BRI options ©2010. 90 .Juniper Gateway Overview J-4350 J-2350 J-2320 J-6350 Combines Avaya’s high-performance telephony and VoIP communications with the sophisticated routing capabilities of the Juniper J-Series services routers H. T1/E1. PRI. General Integrated H. All rights reserved.248 gateway for small branch locations 2 – 12 subscribers Integrated VoIP resource Integrated DHCP server Integrated TFTP server Integrated routing feature (WAN port) Standard Local Survivability (SLS) Gateway is not stackable ©2010. 91 .G250 . 729.MM 342 USP data WAN Integrated VoIP module with 10 resources (G.723) Contact Closure Adjunct (CCA) for potential-free contact Console port for programming via V. All rights reserved. G. G.G250 Analog 4 analog trunk ports 2 analog lines 8 PoE LAN ports for IP telephones Support for 2 media modules: . 92 .MM 340 T1/E1 data WAN .24 ©2010.711. G.24 ©2010.723) Contact Closure Adjunct (CCA) for potential-free contact Console port for programming via V.729. G. All rights reserved.MM 340 T1/E1 data WAN .MM 342 USP data WAN Integrated VoIP module with 10 resources (G.G250 BRI 2 ISDN exchange line ports (BRI) 1 analog trunk port 2 analog lines 8 PoE LAN ports for IP telephones Support for 2 media modules: .711. 93 . All rights reserved.G250 DCP 12 DCP ports (digital subscribers) 4 analog trunk ports 2 analog lines 2 LAN ports (no PoE support) Support for 2 media modules: .MM 342 USP data WAN Integrated VoIP module with 16 resources Contact Closure Adjunct (CCA) for potential-free contact Console port for programming via V.24 ©2010.MM 340 T1/E1 data WAN . 94 . MM 340 T1/E1 data WAN . All rights reserved.24 ©2010. 95 .MM 342 USP data WAN Integrated VoIP module with 16 resources Contact Closure Adjunct (CCA) for potential-free contact Console port for programming via V.G250 DS1 1 T1/E1 port (PRI) 1 analog trunk port 2 analog lines 8 PoE LAN ports for IP telephones Support for 2 media modules: . All rights reserved.G350 General Integrated H. 96 .248 gateway for small branch locations Up to 72 users in enhanced mode 6 media module slots (5 MM slots and 1 HDMM slot) Integrated VoIP engine with up to 32 resources Integrated DHCP server Integrated TFTP server Integrated routing feature (WAN port) Standard Local Survivability (SLS) supported in certain vintage VPN supported Gateway is not stackable ©2010. G350 Integrated Ports 1 analog trunk 2 analog lines Contact Closure Adjunct (CCA) for potential-free contact WAN port for routing LAN port (no PoE) Console port for programming via V. 97 . All rights reserved.24 USB port ©2010. Media Modules for G350 MM314 The MM314 is permitted only for the media gateway G350 (V6 slot). All rights reserved. The media module shown here is only an example. The MM314 LAN media module has 24 Ethernet 10/100 base-T access ports with in-line PoE (Power over Ethernet). The MM314 CANNOT be exchanged while in operation. 98 . ©2010. All available media modules are in the hardware manual. All rights reserved. .Current Gateways G430 G650 G450 IG550 G860 99 ©2010. All rights reserved. 100 .Gateways which are already End of Sale G150 G250 G350 G600 G700 SCC MCC ©2010. Module 06 S8300D Server with G450 Media Gateway Lecture ©2010. 101 . All rights reserved. S8500C media server Replace a Field Replaceable Unit of the G450 Gateway. you should be able to: Mount the G450 Gateway in a rack. 102 . All rights reserved.S8300D with G450 (all labs) Upon successful completion of this module. see the following Englishlanguage documentation: Installing and Upgrading the Avaya G450 Media Gateway Avaya Aura™ Communication Manager Hardware Description and Reference Avaya G450 CLI Reference Replacing the Field Replaceable Units (FRUs) for the Avaya G450 Media Gateway ©2010. Describe the Port Addressing of the G450 Gateway. For more information on programming the G450 Media Gateway. Components of G450 G450 main board Server Media Module slots V2 to V8 ©2010. 103 . All rights reserved. Compact flash slot 6. V2 — standard media module slot 14. ETH WAN ports 9. V6 — standard media module slot 18. V7 — standard media module slot 19. Console port 4. ETR (Emergency Transfer Relay) port 7. 104 . Reset button 1. V3 — standard media module slot 15. V1 — slot for standard media module or S8300 Server 13. CCA (Contact Closure Adjunct) port 8. All rights reserved. ETH LAN ports 10. V5 — standard media module slot 17. USB ports 3. Alternate software bank button 12. V4 — standard media module slot 16. 11.G450 main board Figure notes: System LEDs 2. Services port 5. V8 — standard media module slot ©2010. 105 .Bracket Placement Front mounting bracket placement Middle mounting bracket placement ©2010. All rights reserved. Bracket Placement (cont. 106 . All rights reserved.) Front mounting bracket with cable guides Wall mounting bracket placement ©2010. 107 . All rights reserved.Permitted slots for media modules ©2010. Each slot can accommodate either of the two media processors: .An MP80 (Media Processor 80) module which provides 80 VoIP channel resources. * The MP20 module is End of Sale ©2010.2. This limitation is obtained from 8 media module slots containing an MM710 T1/E1 Media Module provisioned each as an E1 with 30DS0 channels.An MP20 (Media Processor 20) module which provides 25 VoIP channel resources. Each motherboard can have a maximum of four childboards.Media Resources on G450 main board The G450 main board has four slots as shown in the image.1 or later). 108 DSP Slot 1 DSP Slot 4 DSP Slot 2 DSP Slot 3 Memory SIMMs . Each G450 device supports a maximum of 320 VoIP channels (with CM 5. All rights reserved. * . 109 .Field Replaceable Units (FRUs) for G450 G450 Main Board G450 MG Power Supply Unit G450 MG Fans G450 main board (Replacing a G450 main board does not require a new license file) A G450 MG power supply unit provides fully redundant and load sharing power supply units. G450 MG fan offers one-minute replacement window after the fan unit is pulled out. 1+1. All rights reserved. ©2010. .250 MG 001 v4 05 gateway module circuit 110 ©2010.G450 Port Addressing 001 v4 1. All rights reserved. .. All rights reserved. 111 .Functionality of the G450 S8300D G450 Analog Trunk Network DCP IP phones ©2010. ) S8300D Telephony Network G450 SLS (Survivability ‚Telephony part‘ Analog Network Trunk Network DCP IP phones Telephony Network Programming required in this area ©2010. All rights reserved. 112 .Functionality of the G450 (cont. All rights reserved.Communication between S8300D and G450 Lecture ©2010. 113 . Primary Management Interface .MGP and PMI G450 Main Board Con sole Serv ices ETR CCA ETH WAN ETH WAN ETH LAN ETH LAN V1 V2 V3 V7 V4 S8300D Internal Switch V5 V6 V7 V8 MGP: .Control of internal VoIP resource ."IP address of gateway" ©2010.Media Gateway Processor .Communication with server (Media Gateway Controller) via H. 114 CPU Contains: MGP PMI VoIP Switching PMI: Fan unit .Control of media module slots .248 . All rights reserved. All rights reserved.Max.711 only .729.Codec G. 16 VoIP channels when using G.ETH LAN and ETH WAN sockets .723 only Fan unit ©2010. G.711.723 .Max. G. 115 CPU Contains: MGP PMI VoIP Switching Switching: .Integrated media resource for voice compression .729.VoIP and Router G450 Main Board Con sole Serv ices ETR CCA ETH WAN ETH WAN ETH LAN ETH LAN V1 V2 V3 V7 V4 S8300D Internal Switch V5 V6 V7 V8 VoIP: .Integrated layer 2 and 3 switching . 32 VoIP channels when using G. G. 116 CPU Contains: MGP 1x network config. All rights reserved.G450 Configuration G450 Main Board Con sole Serv ices ETR CCA ETH WAN ETH WAN ETH LAN ETH LAN V1 V2 V3 V7 V4 S8300D Internal Switch V5 V6 V7 V8 Fan unit ©2010. PMI for gateway VoIP Switching Programming via Console or Services Port . e.S8300D plug-in server requires separate network configuration (IP address. S8800) . G450 Main Board for server via Services Con sole Port of S8300D Serv ices ETR CCA ETH WAN ETH WAN ETH LAN ETH LAN V1 V2 V3 V7 V4 S8300D Internal Switch V5 V6 V7 V8 Fan unit ©2010. S8300D plug-in server functions as media gateway controller (MGC) (MGC could also be a remote server in the network.S8300D Configuration 1x network config. 117 CPU . subnet mask) program using server's System Management Interface (SMI) .Here.g. All rights reserved. All rights reserved. 118 .MGC and MGP G450 Main Board Con sole Serv ices ETR CCA ETH WAN ETH WAN ETH LAN ETH LAN V1 V2 V3 V7 V4 S8300D Internal Switch V5 V6 V7 V8 Fan unit CPU Contains: MGP PMI VoIP Switching MGP MGC list in gateway: 1: "IP-Addr Server" 2: 3: … MGC list is programmed in the gateway using Console/Services: “To which IP address does the gateway look for its control instance?" (S8300D server or CLAN) ©2010. VLAN Internal Call Controller ICC-VLAN is programmed in the gateway using Console or Services port: “To which VLAN does the S8300D (ICC) belong?" (default ICC-VLAN = 1) . G450 Main Board for server via Services Port of S8300D Con sole Serv ices ETR CCA ETH WAN ETH WAN ETH LAN ETH LAN VLAN 1 V1 V2 V3 V7 V4 S8300D VLAN 1 Internal Switch V5 V6 V7 V8 Fan unit ©2010.VLAN Settings 1x network config. 119 CPU ICC ICC-VLAN . All rights reserved. Module 07 Accessing the Virtual Lab Lecture / Exercise ©2010. All rights reserved. 120 . Note: The information on all slides with the title red colored are for Toolwire environment only! ©2010. Ensure that you have performed the Network Check.vLab Checklist Go to https://dcm. 121 . Ensure that you have performed the Connection Test. All rights reserved.jsp?RID=avaya to access the Web portal for the vLab.com/login_pro/login_ pro.toolwire. working from home). All rights reserved. . 122 .vLab Checklist (cont.g.Click Automatic Proxy Detection if your company uses a Proxy server (e.Password is assigned by your instructor. Log into Toolwire: . ! ©2010. you are behind the Avaya firewall).User name is assigned by your Instructor. Use caution enabling/disabling network interfaces.Click No Proxy (Default) if you do not need to use a Proxy server (e.) Do not use VPN to access the vLab. . Always exit out of servers gracefully. Your instructor will provide you the appropriate logins for your lab session.g. Select the appropriate proxy option: . toolwire. Notes: I. All rights reserved.Click on Before You Begin to find information on the supported platforms and browsers III.Click this link to install the Citrix ICA client https://dcm.Participant Login Log in using 5 easy steps: 1. if needed. 5.Go to URL: https://dcm.com/download/ica32web.Select Automatic Proxy Detection.msi II.Click Login.First-time users must install Citrix ICA Client.Click Connection Test or Having Problems? for self-help or to locate Toolwire customer support contact information.toolwire. if you are having problems logging into the Virtual Lab. 123 .jsp?RI D=avaya 2. 3. ©2010. 4.Enter user name and password as provided by instructor.com/login_pro/login_pro. Participant Login (cont. All rights reserved. ©2010. 124 .) The Citrix client connects you with the remote PC. 125 . enter administrator for User name and admin for Password. All rights reserved. If it does not.) The system should automatically log you on to Windows. ©2010.Participant Login (cont. 126 . All rights reserved. NOTE: You have logged on to the remote PC that is controlling the Toolwire Labs.Remote Desktop The TOOLBAR – The Citrix online plug-in screen displays the desktop of the remote PC that controls the Toolwire session. ©2010. G450 Gateway with S8800 ©2010.Remote Desktop (cont. All rights reserved.) Notice that each desktop icon has been labeled appropriately to help identify the lab environment. G450 Gateway with S8300D Lab 1. 127 . The screen on the left shows the desktop icons of the remote PCs in Lab 1 as an example. Lab 1. Enabling/Disabling Network Connections Right-click My Network Places and select Properties to see the configured Network Connections ©2010. All rights reserved. 128 . ©2010.) The Network Connections box displays with all the available virtual servers. 129 . and Toolwire labs in Lab 1 through 3. customer network.Enabling/Disabling Network Connections (cont. gateways. All rights reserved. ©2010.) The Network Connections box displays with all the available virtual servers. and Toolwire labs in lab 4 through 6. customer networks. gateways.Enabling/Disabling Network Connections (cont. 130 . All rights reserved. ©2010.Enable only one network connection of a server or gateway at time. Notes: . All rights reserved.Do not disable the “toolwire_lab” network connection. . 131 .) Right-click on the network connection you would like to configure and select Enable.Enabling/Disabling Network Connections (cont. Do not disable the “toolwire_lab” network connection. Notes: . 132 . ©2010.Enabling/Disabling Network Connections (cont.) After you have finished your work on a component. right-click on the appropriate network connection and select Disable. All rights reserved. Shadowing Instructor or Participant Shadowing Shadow screen of user ipt50001 An instructor or student can shadow another account on Toolwire. When done. ©2010. All rights reserved. 133 . press Control+Tab to stop shadowing. Simply click on the Shadow User drop-down menu and select the username of the person you wish to shadow. All rights reserved. ©2010. You have the option of displaying an On-Screen Keyboard if you are not familiar with the English-based keyboard.On-screen Keyboard The vLab PC uses an English-based keyboard emulation. 134 . ©2010. All rights reserved. 135 .Clear Console connections Double-click the clear_console icon to clear a specific console port in the lab environment (in case of malfunction). Log in to Toolwire and familiarize yourself with the remote PC (slides 122-135). Perform a Toolwire network check (slide 121). 136 136 . ©2010. Note The instructor will provide the necessary login credentials.Lab Exercises Accessing the Virtual Lab Lab 1 to 6: Perform a Toolwire connection test (slide 121). All rights reserved. End of Day 1 ©2010. All rights reserved. 137 .