Ashish Jaiman Mobile: +919971038899 Email:
[email protected] To seek an active participation in planning progressive IT / Cloud related initiatives & implementation of projects to meet world class support system, technical excellence, customer satisfaction & delight. Synopsis Result-driven professional with over 17 years of qualitative experience in Cloud and IT Operations, Service Delivery, Architecture and design at major Telecom, Cloud, IT, Finance, Healthcare & Insurance industries. Currently associated with Oracle India Pvt. Ltd. as Sr. Manager Cloud Technical Ops – Oracle Cloud for Industry Completed Executive MBA from IIM Lucknow. (Ranked one of the Best B-School in India) Successfully assisted top enterprises in planning IT strategies, IT Operations, Service Support and Service Delivery. Skilled in managing Global IT, Cloud, Engineering, Support and NOC operations, developing teams having specific focus on operating systems (all), virtualization products, storages and datacenter infrastructure. Skilled in people management globally “onsite, offsite, third party teams. Teams at India, Philippines, Europe & US. Successfully assisted the top management in effectively and efficiently deploying and managing solutions based on Cloud (Oracle, Azure, Amazon), All Unix/Linux flavors, Microsoft, VMware, Xen, Citrix Technologies and open source products. Adept in IT Infrastructure Management, Technology Resource Administration with experience of establishing vendor networks, forging strategic alliances & partnerships. Excellent skills in Account planning, Account management, developing and maintaining strong working relationship with strategic customers at operations and management levels. Exposure in modern concepts of end-to-end program & project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management. Significant experience working with customers, Support Delivery managers, Operations Managers, Data center Manager, project managers and technical teams for securing & executing concurrent projects. Onsite hands-on experience at Colt London Datacenters. Successfully assisted large orgs in achieving Industry leading Certifications like BCM - BS25999 & ISMS - ISO27001 Skilled in analyzing & evaluating end-user requirements, troubleshooting of complex IT issues. Seasoned IT Professional specialized in L3/L4 Tech Support of Cloud, Windows, Linux, Storage, Citrix and Virtualization. Hands on experience in managing the Data Centre operations, consolidation and uptime. Core Technical Competencies Systems Administration Cloud operations (IaaS and SaaS) support on Oracle Cloud, OVM, VMware, Zen, Nimbula, Microsoft Azure, IBM Softlayer, Rackspace and Amazon Cloud EC2 Expert knowledge of Operating systems, servers, data center infrastructure and supporting applications Linux/ UNIX / Windows 2000 /2003 /2008 /2008 R2 /2012 Architecture, Active Directory/ LDAP, advanced troubleshooting. Configuring & maintaining Clusters for SQL & Exchange. NLB for Webservers. Storages, ZFS, NFS shares and DFS, TMG, UAG, SCCM, SCOM, Patch management of Windows and linux servers through Tivoli/ Oracle enterprise manager / WSUS / Shavlik / SCCM / TEM. VMware vSphere 5.0 /4.1 / 3.5, VMware View 5.0 Adept in installing, configuring & maintaining VMware ESX 3.5/ VSphere 4.x, 5.x and handed VMs, P2V, clones, templates, VMware High availability, vMotion, DRS, Storage vMotion, Update manager, server consolidation, Resource management, Ensuring Backups and capacity, Proficient in VMware View Centralized Desktop (VDI) provisioning and managing. Citrix Presentation server 4.5, Experienced in Managing resources on Citrix Servers, Publishing applications & desktops Via Citrix web interface, Managing Citrix Licensing. Troubleshooting problems related to Core OS, Active Directory, and its sub components like DNS, DHCP, DFS and GPO. Excellent understanding & hands-on of Server / Datacenter hardware from major vendors (SUN, HP, IBM, Dell) Scripting batch tasks with error handling & good knowledge of PowerShell. Technical Operations support: Excellent skills in trending and analysis on ITSM (Incidents, Service requests, Change and Problem Management) Conducting Periodic reviews to take proactive measures to reduce known issues. Worked on Ticket based Incident Management systems (Remedy, CX, SupportNow, Clarify, ManageNow & Siebel). 1 | Resume – Ashish Jaiman - 9971038899 setting and monitoring of annual performance plans. Storage. goals. Team installs and builds hundreds of production VMs and deploy SaaS platform solutions for customers with stringent SLAs. Providing overall people-care management for direct reports. Managing migrations and upgradations of Infrastructure (products. Provisioning and Decommissioning. process improvements. including hiring. coaching. Datacenter Operations. documentation. Global Business units. and costs. outsourced partners and suppliers. and career development. 2 | Resume – Ashish Jaiman . and priorities for the organization based on business and technology roadmap and Cloud engineering objectives Managing headcount. Ltd. utilizing multiple engineering disciplines for products. COE teams. reduction in incidents and outages by 65% running many preventive and corrective action programs post trending and analytics. for reducing provisioning times by over 20%. schedules. including setting expectations regarding deliverables. designing and developing engineering solutions. across the engineering / outside engineering function. Micros Opera and Argus Safety and are in thousands in numbers running on different Operating System flavors (Linux . software.9971038899 . and practices to support ongoing team member and process development. software. driving organizational initiatives and programs to support engineering process improvements and cost reductions. Datacenter Operations. deliverables. and solutions) Helping setting up bigger Global Network Operating Centers based at India. Managing Cloud Provisioning and Decommissioning function. expectations. Managing multiple subordinate managers and high-level individual contributors supporting. Identifying opportunities. Responsible for all support operations of Customer and Infrastructure Servers (dedicated or multitenant) which are hosting more than 65 World top ranked SaaS applications like Primavera. Building a data-driven culture that uses real service data to influence IT and business priorities and decisions Awards: Most Valuable Person Award – Was awarded with Oracle’s top and prestigious award within first six months of association with Oracle Cloud division. objectives. Virtualization. Managing OS (both Windows and Linux).Cloud infrastructure. Cloud Engineering. Manages senior relationships and escalated issues with Delivery teams. OPower. Creating strategic and tactical operations and resource plans. knowledge transitions and sharing. systems. ensures that organization is effectively leveraging outsourced resources and vendors. stability programs on Storage / ZFS appliances. ensuring that resources are appropriately allocated and that goals. tweaking monitoring and alerting. Working actively on global mergers and accusations with Oracle Cloud ( Micros. Textura …) Providing direct and ongoing strategic leadership for Oracle Cloud Engineering and Infra division. Unix and Windows) at many datacenters across globe. Senior Manager – Oracle Cloud for Industry Key Deliverables: Managing Oracle’s . Responsible for creating and communicating technical strategy within the organization. systems. drives and fosters organization-wide performance standards. and budgets are met in accordance with organizational metrics and business plans. spread across multiple countries and regions. Virtualization. schedules. Storage and Backup and teams. product quality. timelines. and solutions.Employment Summary Nov 2015 – Till date Oracle India Pvt. and costs for the organization. Ltd. Designed and reviewed SOP’s. Similar methodologies were implemented on some other big projects globally. Active-Active SQL Clustering) Gold Shine Award for provisioning new Colt office in Bangalore. Gurgaon Sr. SCCM.0 VSphere on a Boot from san configuration. Managing Severity 1 incidents. RES Workspace Manager. EC2 cloud. Architecture & Projects: VDI Solution (VMware ESXi. monitoring. RFP & RFQs. Upgrade to 64 Bit. 4600+ (Colt Internal & Managed Customer Servers). SQL server High availability: Tasks included creation of new two node clusters (Active.9971038899 . India. Infra Architect: Lead a team of 6 Architects directly and 55+ technical L2. 38000 Users. Full Service Delivery Band 8 Managing Windows. Leader – FSD: Technical head for a team of 55 L3 Engineers supporting 7800+ Windows Servers. http://www. Administered File servers. Awards: Customer Excellence Award 2014 for achieving ~65% reduction in Sev3/ Sev4 incidents using automation & ~70% reduction in Sev1 / Sev2 incidents by running Corrective and preventive actions program. Deployed Tivoli Endpoint manager with IPTools to automate patching & Automation Successfully ran project on Risk and Health Assessment on 280+ MS Clusters with MS TAM & PFE. Created & Designed SOP’s. Champion Award for outstanding performance shown in consolidating servers. IIS servers. Coordinated with Network. BS 25999). Implementer & auditor of different Security.Sr. Configuring the server using the Host profiles & Installing. automation & driving many projects / initiatives successfully. Upgrade / Replacement of Server Hardware. backup and Datacenter Infrastructure team.5 Billion USD. Detail Level Designs & Low Level Designs. Working closely with Quality team on DPP’s (defect prevention program) & other innovation centers Evaluated (Weekly) high impact changes in CAB for critical accounts served from IBM Delhi RDC. Managed Inventory. TMG. BCP Standards (ISO 27001. Worked on design phase of Tivoli endpoint manager deployment. Deployed ISA2006.5 ESX server Upgrade Project: Upgraded ESX infrastructure from 3. Detail Level Designs & Low Level Designs. Development & UAT Servers. Team Lead/Consultant – Datacenter Operations Key Deliverables Operations Support: Managed Wintel /SQL /VMware /Citrix and End user computing operations (Team of 12+ L3/L4 FTE at Europe & India) Supported 5500+ Users. Microsoft APPv. 3 | Resume – Ashish Jaiman .5 to 4. reviewed and implemented Infrastructure solutions per RFI. VMware & Citrix projects & operations per IT roadmap. related RCA.5 presentation infrastructure for Indian Users. Around 25% of Production servers were also virtualized using Platespin on ESX 3. Print servers. Worked closely with some Sr. Customer Excellence Award 2015 for stabilizing Storage environments. Nov 2007 – May 2013 Colt Technologies Services. Tasks included rebuilding the server. Symantec Vault for File & Email archiving.0. Architects on design. Managed Incidents. Migration of standalone Databases and decommissioning old servers. Ensured best in class datacenter support using ITSM and ITSR ticketing tools (Remedy and Siebel). Infrastructure Architect & Leader Full Service Delivery Key Deliverables Lead & Managed Wintel /VMware /Citrix operations for Anthem Inc. Closed High/ Medium risk vulnerabilities reported in Nessus Scans (Penetration testing). (P2V of many servers. POC & Implementation of VDI Solution for Colt & partners. Cross Function Team work Award for Colt’s BS 25999 certification.AnthemInc. is IBM India’s biggest account in terms of revenue & operations. Worked on SaaS & PaaS solutions on IBM Softlayer & Amazon AWS.Passive & Active Active).com/ Anthem Inc. Presenting many Weekly/Monthly Dashboards to the US clients. 400+ Virtual Servers on vSphere 4. Service requests & Work Order queues for Wintel.e. Storage. configuring EMC PowerPath. Microsoft Unified Access Gateway. ~1. View & ThinApp. Citrix 4. SCOM 2007 R2 & UAG2010 with DA. Prevention plans & Escalations. AMC & PO for New & existing Hardware. Delhi RDC .1 / 5. I helped PMO in project management of many System Center products i. Project Management: Certified Prince 2 PM. Cross Function Team work Award for getting all server patched every month within SLA. along with Sharepoint TMG & UAG Infrastructure: Managed and coordinated Hardware failures with Vendor and Data Centre Support technicians. Created. Sr. Awards: Management Award for implementing and achieving Colt ISO 27001 certification.May 2013 – Nov 2015 IBM India Pvt. L3 and SMEs through First line managers. Installed & managed SQL 2005 /2008 windows clusters. SPOC. Designed. 3000+ Users Server Consolidation: Done Physical to virtual migration of 95% of Colts Non-Prod. SCOM 2007 R2. External & Corporate) Audits. Providing Data & required reports to perform different (Internal. Inventory management at the OS/hardware/patch/User level. Datacenter Migration – Migrated Bharti Airtel’s (Biggest telecom operator in India) central Datacenter from Okhla facility in New Delhi to new bigger Datacenter in Noida UP. Managed Call Center & Service Desk of 50 Seats. Co-ordination with Billing. Designed & Planned implementation of (Point to Point) Outdoor Wi-Fi Solutions for Branch office / MCN (Telco Nodes) to Web stores Connectivity. CRM & MIS teams for their application uptime. Engineer – IT / ISP Key Deliverables: Built. Remote administration & support of Remote. Installed & managed routers & switches (Cisco. I was involved actively since early planning till final migration. Worked on Network Security on Lucent Brick Firewall. SunOne & HP IDM). Troubleshooting. Aug’ 06 – Nov ’07 IBM India Pvt. Telindus). July' 04 – Aug’ 06 Reliance Communications Ltd. Automation of tasks and functions using schedulers & scripting. E1 to Ethernet & media Converters. Installation. installed & configured IT. Capacity planning. Server hardware firmware. Mumbai L3 – IT & New Initiatives (CIO Office) Key Deliverables Projects. Storage etc. 2k3 32/64 Bit. Coordinated with various FMS & Network product vendors of RIC. I was responsible for all Windows & Citrix servers. RAID. Badge awards and many appreciations. Managed ISP servers on UNIX and Linux with Squid.–(Bharti Airtel Project) System Admin/Team Lead – Datacenter Ops Key Deliverables Operations Support Physical & Remote L2/L3 Support for 300+ Windows servers with AD at Airtel’s Central Data Center. troubleshooting & Maintenance of Windows 2k. Awards Awarded for implementing Point to Point outdoor Wifi Connectivity to connect Webworlds over conventional dial-up connectivity increasing productivity. configuration. ISP & Datacenter infrastructure from scratch. Maharashtra & Goa). Upgrade & Procurement of IBM X-Series Servers. Projects Server Hardware refresh – Critical servers running on EOL Hardware were identified & were upgraded to IBM x Series servers & Blades from old Compaq / Dell tower servers. IT Infrastructure Provided Infrastructure & IT support for Reliance WW.9971038899 . DNS for 5000+ Reliance internal users. Worked on Identity (User) Management & Single Sign-on Project (POC phase on IBM Tivoli & CA eTrust. performance and scheduled activities. Patch/revision management at the OS software level. Preparing SOPs. Circle & DR servers. BIOS. Adhering ITIL Processes like Change Management & Incident Management. Ltd. Upgrade. 4 | Resume – Ashish Jaiman . (Now MTS mobile) Sr. Implemented Dialup to customers using Lucent Max 6000 RAS. Technical Papers & Diagrams. Aug 2000 – July ’04 Shyam Telelink Ltd. Was involved in initial phase of Remedy upgrade & integration for IT-NOC. CRM and other application experience. Operations Support Provided support for Wintel infrastructure with AD. Suggested. Awards Bravo Award Winner for automation of GSD 331 (IT Security standard) using scripts. Managed Audio & Video Conferencing (Philips Vcon) Managed ISDN / Lease Lines (More than 50) & fiber with media converters. Radius etc. Installed & given support to more than 50 Internet Lease lines to customers. Performance tuning and assessment of performance issues. Maintained & Administrated Win 2000 domain infrastructure of over 450+ PC’s & entire LAN/WAN. DAKC. WWE and Distributors Project to three telecom circles (Rajasthan. Performed SPOC role between local IT of various telecom circles and Central IT at Headquarters. Security implementation along with GSD 331 & Basic hygiene. Installed & Maintained LAN Extenders. Participated actively in rollout of retail outlets for products and services of the Reliance communications (Webworld & Webworld Express). IT Infrastructure & software/ Application support to various telecom circles. Storage management. Ashoka Enclave Part 3. Windows NT. Faridabad.9971038899 . Haryana 121001 Nationality : Indian Language : Hindi & English Passport # : F4820762 5 | Resume – Ashish Jaiman .0. Certified BS27001 (ISMS) IT Security Management System – Obtained both Implementer and Lead Auditor Certificates. Analytics. Print Server) All Taj Group of Hotels. Intermediate GSM/CDMA Networks (Telecom) – Reliance Communications. Networking. board) Certifications (Technology) Microsoft Certified Professional Microsoft Certified Technology Specialist VMware Certified Professional – VCP 4 & VCP 5 VMware Certified Professional – Desktop Technologies (Vmware View) – VCP-DT 5. Windows 95 Clients. Framework & Management) Prince2 Certified Project Manager. SCOM 2007 R2 & SCCM 2007 R3. Jaipur : (Novell Intranet Ware.0 – VDI Vmware VSphere 3.Professionals – Jaipur (HP Service Provider) Sr.1 Advanced Trainings Attended Advance training on Oracle Public Cloud (IaaS) and Oracle Cloud for Industry (SaaS) Oracle / SUN ZFS Oracle Linux 7. 4. Rajasthan Circle: (Novell Netware 5. Achieved both Foundation & Practitioner levels Certified ITIL V3 Certified BS25999 BCP (Business continuity Program) . (Received Management Award) TOGAF 9. Mobile and Social platforms on Cloud.Obtained both Implementer and Lead Auditor Certificates. Wires & Fabrics. New Delhi Certificate in Computing From IGNOU. Personal details Date of Birth : 31 July 1979 Permanent Address : 352. Sector 35.1 Microsoft Exchange 2010. 10 Secondary from KV (C. Academic Qualification Executive MBA Executive MBA from IIM Lucknow in General management MBA Masters in Business Administration (Finance) from SMU MCA Masters in Computer Application from SMU BCA Bachelor in Computer Applications from IGNOU.5 & 5. Advance Telecom Billing process flow – Reliance Communications. Customer Engineer Key Deliverables: FMS – Server and IT support as Senior Customer Engineer: Regional Vocational Training Institute for Women: (Windows NT Server. Windows 95 & 98. Microsoft Office SharePoint Server 2007 HP Diagnostics & HP BAC (Business Availability Centre) from HP. Gulmohar Residency. May ’99 – Aug 2000 B. other than Jaipur. UAG.0.0 Citrix Certified Administrator in Presentation Server / XenApp Cisco Certified Network Associate Certified Novell Engineer Certifications (Quality.x Advance training on CAMS – Cloud. New Delhi Diploma in Communication Aptech Jaipur 10 + 2 Senior Secondary from Board of Secondary Education.B.5. Awards Awarded for setting up IT at two Telecom sub circles (Jodhpur and Udaipur).E. Windows 95 Clients). VMware View 4. Rajasthan.B. 4.S. All Mahindra Group offices (Rajasthan Circle). 9971038899 .VISA : Valid US B1/B2 Visa until 2026 6 | Resume – Ashish Jaiman .