ARCEFOODS CORPORATIONS 1PRODUCTIONS AND OPERATIONS MANAGEMENT CHAPTER ONE INTRODUCTION I. THE COMPANY PROFILE The Arce Family business started in 1935 when Don Ramon Arce, Sr., father of Don Mauro, established the Ice Cream Business. Since then, Don Ramon has espoused the policy that THERE IS NO COMPROMISE FOR QUALITY. Don Mauro not only handed this philosophy down to the third generation of Arces running the business, but added his own principle as well. MACHINES DON'T MAKE MIRACLES, WHAT YOU PUT IN THE MACHINES IS WHAT COMES OUT. It is therefore guaranteed that all the ingredients that go into each and every product of the ARCE GROUP OF COMPANIES are very well chosen. Unlike other manufacturers who sacrifice the quality of their products when prices of raw materials increase, the Arce Family rejects delivery of ingredients that do not pass high quality standards, no matter how inexpensive. The Arce Family's unyielding passion to produce only high quality products is such a remarkable achievement because it bestows the consuming public only the best and also forces competitors to raise their standards as well. The fourth generation of Arces remains steadfast to their belief and training in these two guiding principles: THERE IS NO COMPROMISE FOR QUALITY and MACHINES DONT MAKE MIRACLES. To the Arces, QUALITY IS NOT JUST A VIRTUE BUT A LEGACY. ARCEFOODS CORPORATIONS 2 PRODUCTIONS AND OPERATIONS MANAGEMENT II. CORPORATE MISSION, VISION AND VALUES To provide the best all-natural ice cream products to consumers both here and abroad. To promote health consciousness by providing quality all-natural products thereby improving the quality of life. To encourage fellow Filipinos to patronize Filipino-made products by manufacturing and marketing consistently high quality ice cream, thus, giving consumers added value for their money. III. HISTORY The Arce Dairy Ice Cream Story The manufacture of ice cream from fresh carabao’s milk and fruits was originally conceptualized by Don Ramon Arce, Sr. and Doña Carmen Arce in 1930. Its first plant, established in 1935, was situated in Novaliches, Quezon City. In 1938, demand for the ice cream was so high that the plant had to be moved to Lepanto St. in Manila, making it more accessible to the consumers. The existing plant at Selecta Drive in Balintawak, Quezon City under the stewardship of Mauro C. Arce, Sr. was established in 1952. In January 1990, the third generation of Arces outvoted the family of Mauro C. Arce, Sr., and the brand name Selecta Dairy Product was sold to RFM Corp.. However, the ice cream business and the dairy plant were retained by the family of Mauro C. Arce, Sr. lock, stock, and barrel. The Arce Dairy type of ice cream, the “all-natural” ice cream, has captured the hearts of Manilanians through the decades of its uniqueness and its old fashioned renamed the product “Arce Dairy Ice Cream”. On top of this. Arcecon Dairy Products. While the way of making this gourmet type of ice cream remains almost unchanged for 7 decades. Arce Sons & Co. Sr. Arcefoods Corporation has been honoured the Hall of Fame Award as “Outstanding Ice Cream Manufacturer” by the Consumers Union of the Philippines while ArceDairy Ice Cream has been awarded the 1999 Dangal Ng Bayan “Outstanding Ice Cream Product” and the New Millennium Excellence Award “Most Outstanding Ice Cream Brand” by the Parangal ng Bayan Awards Foundation. IV. demand for its return. captive loyal followers and food connoisseurs. and the family of Mauro C. the machines used in the plant at Selecta Drive allow the use of solid chunks of fresh fruits for flavouring the old fashioned way. This name was so chosen because no other company can just call their product “dairy ice cream” unless the butter fat content comes from milk. the dairy plant resumed operations. and now the present being the “Arcefoods Corporation” under the chairmanship of Mauro C. Arce. till 1990. Tenacious requests from prominent clients.. ORGANIZATIONAL CHART . unlike the mass production machines which use puree. the corporate name has had several changes to wit. till 1949. Arce. till 1977. Only carabao’s milk can pass the butter fat content requirement for ice cream naturally. without any add-ons. Sr.ARCEFOODS CORPORATIONS 3 PRODUCTIONS AND OPERATIONS MANAGEMENT manufacturing process. Arce and Sons Co. In January of 1995. Inc. ORGANIZATIONAL CHART – PRODUCTION DEPARTMENT .ARCEFOODS CORPORATIONS 4 PRODUCTIONS AND OPERATIONS MANAGEMENT V. To the Arces. The fourth generation of Arces remain steadfast to their belief and training in these two guiding principles: THERE IS NO COMPROMISE FOR QUALITY and MACHINES DONT MAKE MIRACLES. CHAPTER TWO NATURE OF PRODUCTS . QUALITY IS NOT JUST A VIRTUE BUT A LEGACY.ARCEFOODS CORPORATIONS 5 PRODUCTIONS AND OPERATIONS MANAGEMENT The Arce Family's unyielding passion to produce only high quality products is such a remarkable achievement because it bestows the consuming public only the best and also forces competitors to raise their standards as well. Philippines.ARCEFOODS CORPORATIONS 6 PRODUCTIONS AND OPERATIONS MANAGEMENT Arce Dairy Ice Cream Quality is not just a virtue. you’ll know nothing extraneous comes between you and pureness of fresh carabao’s milk. but amazingly light. The added chunky and tender strips of macapuno that roll around one’s mouth heighten the pleasure.yummy! Atis Delight . In the end. The first spoonful is a millisecond’s journey to a gentler era that our grandparents still speak about in tones of nostalgia. There is no mistaking the purity of ingredients. rich.Nibble into roasted almonds and crisp caramel chips in every bite of this all-new creation from Arce Dairy: Almond ‘N Chips . This is the ice cream you’ll crave for as you have more and more of it! This is what Arce Dairy Ice Cream is all about! Products SUPREME Almonds ‘N Chips . Sweetness was never this subtle! The over-all texture is liquid silk. Your taste buds rejoice in the natural flavor and goodness of fresh carabao’s milk. but a legacy! Made from Fresh Carabao's Milk! “A rich creamy experience…” Feel the heavenly taste of natural carabao milk brought to you by Arce Dairy Ice Cream. Nothing but fresh carabao’s milk loaded with honest to goodness of chunk of real cheese Arce Dairy’s Cheese ice cream.Bite into crumbs of cashew nuts as you gobble up this all-time chocolate hit. Guaranteed to outshine any other coffee concoctions anywhere in the world.ARCEFOODS CORPORATIONS 7 PRODUCTIONS AND OPERATIONS MANAGEMENT - Ever fancied seedless Atis? Savour the freshness of Atis (Sugar Apple) without the hassle of extracting the seeds. It will make you smile! Choco Orange Peel . Cookies N’ Cream . It boasts of genuine coffee with cashew nuts and chocolate chips. Devour a scoop of Arce Dairy’s Chocolate Cashew. Simply luscious. Give in to temptation. Arce Dairy Atis delight! Blueberry Cheesecake . Chocolate Cashew .Crazy for coffee? Grab a scoop of Arce Dairy’s Coffee Crumble.Savour the richness of Arce Dairy’s classic chocolate ice cream with the goodness of oranges and bits orange peel sprinkled throughout in the new ice cream flavour Choco Orange Peel. Coffee Crumble . in one of the exceptional ice cream flavour ever created.Experience the passion of a bite of this immortal cake in ice cream. all year round. Discover the difference! Arce Dairy’s Blueberry Cheesecake is a must try! Cheese . Healthy. Macapuno .Arce Dairy’s Durian ice cream is a heavenly concoction of the freshest and purest carabao’s milk in the land and the tastiest and most exotic fruit from the south. Add zest to your life by devouring this natural form of aphrodisiac.Macapuno (Coconut Sport) ice cream. It’s all in here! Arce Dairy’s Cookies and Cream is one healthy snack the whole family will surely get pleasure from. Green Tea .ARCEFOODS CORPORATIONS 8 PRODUCTIONS AND OPERATIONS MANAGEMENT - Hey ya. a soft gelatinous meat of coconut blended with the freshest and purest carabao’s milk. Absolute must for chocolate lovers! Durian . Nothing compares to Arce Dairy’s Macapuno ice cream! Macapuno con Nanca . Dark Chocolate .When chocolate cravings cannot be soothed savour Arce Dairy’s Dark Chocolate ice cream! A bitter-sweet blend that would satisfy any chocoholic’s taste-buds. has been Arce Dairy’s best seller for the longest time. cookie monsters out there! No need to grab a cookie and dip it in milk.Tastes like the store-bought frozen shake but creamier and better! This unexpected combination of green tea and ice cream has unbelievably sumptuous results. Imagine a mixture of mandarin orange and fresh milk. Mouthwatering! Mint Choco Chip . Yes.Reach the summit of a connoisseur’s dream in a perfect fusion of the most sumptuous chocolate ice cream.Perk up and satisfy your palate in the comfort of your own home with another sweet treat called Salted Caramel. Arce Dairy’s Pistachio Ice cream… truly a gourmet’s selection! Rocky Road .ARCEFOODS CORPORATIONS 9 PRODUCTIONS AND OPERATIONS MANAGEMENT - Appreciate this connoisseur’s dream made perfect with supreme macapuno ice cream and fresh langka (jackfruit). Arce Dairy’s mandarin orange flavour is extraordinary. Arce Dairy’s Macapuno con Nanca ice cream… a perfect meal ender. Mandarin Orange . intense pepper-mint flavor & gobs of the choco chips in every bite! Pistaschio .Sink your teeth into irresistible Arce Dairy’s Pistachio flavoured ice cream with real chunks of Pistachio nuts as you savour the creaminess of fresh carabao’s milk in one of Arce Dairy’s runaway successes.A novelty for choco-lovers is the luscious mint choco chip ice cream. Arce Dairy’s creamy Caramel . Salted Caramel . spongy marshmallows and crispy peanuts: Arce Dairy’s Rocky Road ice cream. This soon-to-be-bestseller is a refreshing mix of carabao’s milk. So give in and indulge in Arce Dairy’s Strawberry Banana ice cream. reminiscent of the popular square caramel candy. Chocolate . Strawberry Banana .ARCEFOODS CORPORATIONS 10 PRODUCTIONS AND OPERATIONS MANAGEMENT ice cream enhanced with a hint of salt. Sink your teeth in chunks of strawberries with Arce Dairy’s popular strawberry ice cream perfectly blended with real bananas for a summer dream experience all year round. combining it with the freshest carabao’s milk to give you the best Avocado ice cream.Arce Dairy takes pride in picking out the freshest avocados in the land.Get a whiff of the invigorating aroma of choice coffee beans in a mouthful that will perk you up the healthy way. Clamor for the finest. Coffee .Everyone loves chocolates so come on. A dreamy combination! CLASSIC Avocado .Arce Dairy’s Ube Macapuno boasts of a rich and creamy lip-smacking goodness of Ube (purple yam) and Macapuno (Coconut). take a lick of this sinfully delicious dessert! Not just any chocolate. Arce Dairy coffee ice cream…simply the finest! Mango . Ube Macapuno . It’s a must for the young and the young at heart.Tutti Frutti ice cream. Strawberry .ARCEFOODS CORPORATIONS 11 PRODUCTIONS AND OPERATIONS MANAGEMENT - Have a dose of summer all-year-round with the Philippine’s national fruit. Sweet Corn . Tutti Frutti . Discover why Arce Dairy Sweet Corn ice cream is one of the manufacturer’s favorites. Arce Dairy’s version of the fruit cocktail ice cream is a delicious play on textures and flavors. Its distinctive zest will absolutely leave you craving for more. Imagine the freshest carabao’s mangoes peeled and tossed in the freshest carabao’s milk. Refreshing! Ube . exceptional and tremendously gratifying. Arce Dairy mango ice cream…the most delicious mango ice cream here and around the world! Nanca .Savour luscious bits and pieces of fresh Langka (jackfruit) as you gobble up a tin of Arce Dairy Nanca ice cream.Give in to this sumptuous serving of fresh strawberries preserved and melanged with creamy carabao’s milk to dream up the best tasting Strawberry Ice Cream in the land.Underrated but incomparable. be it an ala mode. an old-time favourite.Arce Dairy takes pride in this bittersweet perfection of burnt sugar called Caramel Ice Cream. is a perfect combination to whatever ice cream-based dessert you have in mind.Explore the dreamy combination of mangoes and coconut milk. Arce Dairy’s Manga…lip-smacking! Quezo Real .Have a satisfying serving of Avocado with coconut milk. an ice cream cake. Mantecado .ARCEFOODS CORPORATIONS 12 PRODUCTIONS AND OPERATIONS MANAGEMENT - Dig into morsels and morsels of ube (purple yam) with every scoop of the Filipino favorite ice cream that is taking the world by storm. a crepe. Arce Dairy’s Avocado de Caro…heavenly! Manga . a shake or what have you! SORBETE DE CARO Avocado .Experience the indisputably creamy fusion of arce dairy’s carabao’s milk and eggs plus more egg in a custard-like flavor. It is not only an ideal meal ender. it is also just the thing for smoothies and gourmet potions.Vanilla Ice cream. Vanilla . REGULAR Caramel . This refreshing twist of the old-time favourite Spanish vanilla is the only one of its kind in the market today. a float. An absolute must for chocolate lovers! Mantecado Lite .Nothing but fresh carabao’s milk loaded with honest to goodness chunks of real cheese. It will make you smile! Dark Chocolate Lite . cheese and more cheese plus coconuts! Arce Dairy’s Quezo Real delectable! SHERBET Buko .Weight watchers may gobble this up guilt free. ArceDairy’s Cheese ice cream. An invigorating mix of fresh buco (young coconut) juice and meat. Arce Dairy’s Buco Sherbet…thirstquenching! Buko Lechias . ArceDairy’s Calamansi Lemon Sherbet…unique and truly gratifying! SUGAR-FREE Cheese Lite .Tickle your taste buds in the stimulating mixture of lemon and fresh calamansi. Healthy.Indulge to your heart’s delight in the terrific blend of buco (fresh young coconut) and lechias (lychee) in a light dessert with a distinct tropical experience: Arce Dairy’s Buco Lechias Sherbet.ARCEFOODS CORPORATIONS 13 PRODUCTIONS AND OPERATIONS MANAGEMENT - Cheese.A bitter-sweet blend that would satisfy any chocoholic’s taste buds. Simply luscious. Calamansi Lemon . Vanilla ice cream. This refreshing twist of the old time favorite Spanish vanilla is the only one of its kind in the market today.Dig into morsels and morsels of ube (purple yam) with every scoop of the Filipino favorite ice cream that is taking the world by storm. .ARCEFOODS CORPORATIONS 14 PRODUCTIONS AND OPERATIONS MANAGEMENT - Experience the indisputably creamy fusion of ArceDairy’s carabao’s milk and eggs plus more eggs. is a perfect combination to whatever ice cream-based dessert you have in mind. be it an a la mode. an old-time favorite. or what have you! What makes it special? It is ArceDairy! PINIPIG CRUNCH Chocolate Vanilla CHAPTER THREE TOTAL QUALITY MANAGEMENT Arcefoods Corporation has been honoured the Hall of Fame Award as “Outstanding Ice Cream Manufacturer” by the Consumers Union of the Philippines while ArceDairy Ice Cream has been awarded the 1999 Dangalng Bayan “Outstanding Ice Cream Product” and the New Millennium Excellence Award “Most Outstanding Ice Cream Brand” by the Parangal ng Bayan Awards Foundation. Ube Lite . Find out for yourself why ArceDairy Vanilla Lite . a crepe. in a custard-like flavor. involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. The milk. improving raw milk quality. The purchasing department is the one who is in charge of ensuring and checking the freshness of the fruits delivered by the different suppliers from other parts of the Philippines. The bacteria levels are measured. Every mixture is randomly tested during the production process. pasteurized and homogenized to ensure the cleanliness and freshness of the main ingredient. TQM is a comprehensive management approach that works horizontally across an organization. as it arrives in the production plant is carefully blended. It also passed numerous screening processes before proceeding to the next stage of the cycle. They strive to achieve this by. Butterfat and solid levels are tested.ARCEFOODS CORPORATIONS 15 PRODUCTIONS AND OPERATIONS MANAGEMENT Quality Control Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. ensuring fruits’ . The Ice Cream is put into an Ice cream can to ensure its freshness. The production department also carefully monitor the ingredients that they use in the production process. Arce Dairy ensures that their product is unique in their own way. Each mixture is also taste-tested. Up to its packaging technique. The fruits and other flavourings which are added to the ice cream are also checked as the supplier delivers it to the company. Food Safety Policy Arce Dairy committed to produce safe and wholesome food to continually remain as the market leader by providing food products delighting customer expectations and bestow safety. unlike other ice cream manufacturing companies in the Philippines. Arce Dairy Ice Cream maintains its good taste by implementing their best quality control. you’ll know nothing extraneous comes between you and pureness of fresh carabao’s milk. through keeping the air in composition. In the end. cooling. Effectively communicate and constantly improve professional skills of employees emphasizing continuous improvement of quality and food safety issues. On this sheet one can find all the ingredients used. applying innovative technology for manufacturing food products. Meeting applicable statutory and regulatory requirements. processed through pasteurization. the evaluation and the measures applied to prevent and control these critical points. As Good As Fresh Policy Ice cream is a product obtained from controlled raw materials. This method is applied to all the technological processes for obtaining the ice cream based on milk and fruits. manufacture food products in a ecofriendly environment. The first spoonful is a millisecond’s journey to a gentler era that their grandparents still speak about in tones of nostalgia. and sell in different casseroles or waffle. Arce Dairy is truly a Heavenly Goodness! . the quality control rules applied and the particular analytical methods used for every product. freezing. Your taste buds rejoice in the natural flavor and goodness of fresh carabao’s milk. the physical-chemical and microbiological characteristics of the final product. Sweetness was never this subtle! The over-all texture is liquid silk. The added chunky and tender strips of macapuno that roll around one’s mouth heighten the pleasure. The purpose of this paper is to describe the critical points in which hazard can intervene in the production process. maturation. In summary. For every product of ice cream a technical description is made.ARCEFOODS CORPORATIONS 16 PRODUCTIONS AND OPERATIONS MANAGEMENT freshness. homogenization. with or without glazer. Rich but amazingly light. There is no mistaking the purity of ingredients. employing quality and food safety management practices to. The raw materials are received in the receiving department to check if the goods are in good quality. PROCESS CHART Receiving The milk arrives at the ice cream plant in their dairy farm.ARCEFOODS CORPORATIONS 17 PRODUCTIONS AND OPERATIONS MANAGEMENT CHAPTER FOUR PROCESS & CAPACITY DESIGN I. . Freeze The raw materials are then mixed. Therefore.ARCEFOODS CORPORATIONS 18 PRODUCTIONS AND OPERATIONS MANAGEMENT Pasteurize The blended mixture is piped to the pasteurization machine. the mixture is cooled to 2°C in the batch freezers. it has a production capacity of a minimum of 80 batches per day and a maximum of 100 batches. Arce Dairy Ice Cream manufactures its ice cream depending on the purchase orders (P. Wash The fruits are then washed to assure cleanliness on it.O. one batch of production contains 10 gallons of flavoured ice cream with its special ingredients. CAPACITY DESIGN Harden Before storage and shipping. Moreover. II.) from its customers that the company received. Cool The milk will be cooled immediately to prevent bacteria that causes spoilage of the carabao’s milk Sticker The labelled cans are then tagged with expiration dates and barcodes. the ice cream must be hardened to a temperature of -23°C. The cartons are then stored in refrigerated warehouses until they are shipped to retail outlets. approximately 1°C. Sort The fruits coming from washing department will now be sorted out to pick only those in good quality Label The dry containers will undergo labelling according to flavors. flows on one side of the plates as the mixture passes on the opposite side. which is composed of a series of thin stainless steel plates. In this manner. Homogenize a process in which the fat droplets are emulsified and the cream does not separate.000 gallons of ice cream produced each day . The mixture is piped back to the pasteurizer where cold water. the total production capacity of the Arce Dairy’s Ice Cream production per day is summarized below: Minimum of 80 batches: 80 batches × 10 gallons = 800 gallons of ice cream produced each day Maximum of 100 batches: 100 batches × 10 gallons = 1. Generally. Wash The ice cream cans are then washed to assure cleanliness on it. ARCEFOODS CORPORATIONS 19 PRODUCTIONS AND OPERATIONS MANAGEMENT CHAPTER FIVE LOCATION & LAYOUT STRATEGY I. Quezon City. Bonifacio. Balintawak. PLANT LAYOUT . LOCATION LAYOUT The Arce Dairy Ice Cream manufacturing plant is located at 100 Selecta Drive. II. A. The layout map of Arce Dairy Ice Cream manufacturing plant at 100 Selecta Dr. Quezon City . Bonifacio.ARCEFOODS CORPORATIONS 20 PRODUCTIONS AND OPERATIONS MANAGEMENT The Arce Dairy Ice Cream manufacturing plant outside front view. Balintawak.. A. ARCEFOODS CORPORATIONS 21 PRODUCTIONS AND OPERATIONS MANAGEMENT CHAPTER FIVE HUMAN RESOURCES & JOB DESIGN The company’s adapted standard work schedule is 8 hours a day. This means that they do not keep labour costs in direct proportion with production. Arce Dairy has 7 people working in its Mixing Department. 3 in the Labelling Department and ultimately 7 people in the Freezing Department. As for Arce Dairy it is to hold employment constant. Employment-Stability Policies deals with the number of employees maintained by an organization at any given time. one is when demand is low . Such design is beneficial to the company for it promotes faster frequency of production because employees are already very skilled in doing their jobs due to constant repetition. 2 in the Washing Department. The job design of Arce Dairy is job specialization. And there are 1 or 2 operators per department that oversee the efficiency and behaviour of each employee during work. there are two drawbacks with this kind of policy. 7:00am to 4:00pm from Monday to Saturday. However. They could also save some time because employees will no longer be changing their jobs anymore. Fruit Department has 4 workers. This is because operators have larger scope of responsibility in the workplace for they are the one to be first held responsible if ever their department caused a delay in the entire production. Employees at Arce Dairy are Minimum Wage Earners.ARCEFOODS CORPORATIONS 22 PRODUCTIONS AND OPERATIONS MANAGEMENT where human resources are not fully utilized and the other is when the demand is high and workers will have to extend their working hours. The procedures needed are far more advanced systems for products like ice cream that requires careful handling. To wit. Arce Dairy also has its own strategy to contribute job satisfaction and employee motivation. FMCG are purchased in large quantities. to achieve higher operational efficiencies and reduce inventory carrying cost. Indeed. operators receive higher bonuses during December and are allowed to live inside the compound without being required to pay the rental fee. have short shelf lives and/or for which demand changes rapidly. First they have bonuses in the form of cash. The degree to which supply chain management is used depends largely on the company. required over a large geographic area Supply Chain Management The company has adopted the End-of-Month system. frequently replenished. To achieve this. highly perishable. such products are often called Fast Moving Consumer Goods (FMCG) because of their special characteristics. CHAPTER SEVEN SUPPLY CHAIN MANAGEMENT The aim of the company is to facilitate the movement of goods in a manner that is appropriate to their industry. They also adapted an incentive system usually applied to the operators assigned in each department. the company has given . Food like fresh ice cream are particularly challenging in this regard. On the other hand. Over 75% of the company's suppliers are located within reach. If ever there are orders. Arce Dairy distributes their finished products (ICE CREAM) every day except on Sundays. the stocks are used for the production and the new supplies are being stored (FILO). MATERIAL REQUIREMENTS PLANNING (MRP) & JUST-IN-TIME (JIT) Arce Dairy uses Material Requirements Planning for their inventory control. they make sure that they can deliver on the same day. . However. CHAPTER EIGHT INVENTORY. they stock raw materials good for their one day production.ARCEFOODS CORPORATIONS 23 PRODUCTIONS AND OPERATIONS MANAGEMENT preference to locally based suppliers. there is nothing to worry about the raw materials being spoiled because they make sure that whenever new supplies come. They make at least 800 gallons of ice cream a day which are all distributed to their clients once produced. Its purpose is to ensure that their production will still continue in case their suppliers fail to deliver on time. 04:00 pm Everyday orders from suppliers CHAPTER TEN .01:00 pm (break) Everyday orders to month customers Part-timers (Weekly) 01:00 .ARCEFOODS CORPORATIONS 24 PRODUCTIONS AND OPERATIONS MANAGEMENT CHAPTER NINE INTERMEDIATE & SHORT-TERM SCHEDULING Working Hours 07:00 .12:00 pm Working Days Monday to Saturday Wage Every 5th & 20th of the 12:00 . Unlike other manufacturers who sacrifice the quality of their products when prices of raw materials increase. the Arce Family rejects delivery of ingredients that do not pass high quality standards. Sr. homogenizing. The process in doing their main product includes blending. They accept extra people when they are in need. adding the flavour and freezing. They provide every day check-up for machineries. But the Arces defends their product as they say that it is delicious and high quality even though it is expensive. established the Ice Cream Business. pasteurizing. father of Don Mauro. It is therefore guaranteed that all the ingredients that go into each and every product of the Arce Dairy Ice Cream is very well chosen. though it is not that popular as Nestle. Since then. They say that it is not so popular because of its price. Arce Dairy Ice Cream is known to be the oldest Ice Cream Manufacturing here in the Philippines. no matter how inexpensive. Selecta and Magnolia. CHAPTER ELEVEN SUMMARY The Arce Family business started in 1935 when Don Ramon Arce..ARCEFOODS CORPORATIONS 25 PRODUCTIONS AND OPERATIONS MANAGEMENT MAINTENANCE They provide training & development for their employees. A simple and same as the general . Don Ramon has espoused the policy that THERE IS NO COMPROMISE FOR QUALITY. The Arce Family's unyielding passion to produce only high quality products is such a remarkable achievement because it bestows the consuming public only the best and also the fourth generation of Arces remain steadfast to their belief and training in these two guiding principles: “there is no compromise for quality” and “machines dont make miracles. In addition.” The Arces believe that QUALITY IS NOT JUST A VIRTUE BUT A LEGACY. They provide some quality control which is important in the company’s day-to-day operation.ARCEFOODS CORPORATIONS 26 PRODUCTIONS AND OPERATIONS MANAGEMENT manufacturing of ice cream but as according to them. the quality control of the company in their production is the secret of the Arces’ success. . every step that the milk undergoes has its own uniqueness which brought it out to be the best ice cream in the Philippines. ARCEFOODS CORPORATIONS 27 PRODUCTIONS AND OPERATIONS MANAGEMENT CHAPTER TWELVE REFERENCES Cayme.com/arcedairyph https://www. Rolando.zomato. April 23). Personal interview.com/manila/arce-dairy-icecream-ortigas-mandaluyong-city/menu . http://arcedairy.facebook.slideshare.net/christinecruz31/ad-campaign-for-arce-dairy https://www. (2015.com/ https://www. ARCEFOODS CORPORATIONS 28 PRODUCTIONS AND OPERATIONS MANAGEMENT CHAPTER THIRTEEN GALLERY Tasting their products @ ArceDairy’s Ice Cream Parlor . ARCEFOODS CORPORATIONS 29 PRODUCTIONS AND OPERATIONS MANAGEMENT @ ArceDairy’s Plant Main Gate .