Product information& MORE Customer Solutions Distribution & Content Sales & e-Commerce Business Management Service & Consulting << << << << Amadeus Remote Ticketing Solution Product Overview (subagent and consolidator) November 2008 Amadeus Remote Ticketing Solution v.2.0 Confidentiality and Rights of Use These materials cannot be used for any commercial purposes. In case of any disputes and claims, these materials may not be used as a legal document. Actuality of the information corresponds only to the specified period. In connection with development of AMADEUS system, changes are possible. Document control Security level Company Department Author Reviewed by Approved by Version 1.0 1.1 1.2 1.3 In commercial confidence: Amadeus + ACOs + Customers Amadeus Ukraine & Moldova Product & Solution Oksana Lyubich & Alexander Pavlov Alexander Pavlov Alexander Pavlov Date 24/10/2008 12/10/2008 23/11/2008 06/01/2009 Change New Update Update Update Date Date Comment 12/10/2008 12/10/2008 By O.Lyubich & A.Pavlov A.Pavlov O.Lyubich A.Pavlov Product Overview for Subagent and Consolidator Page 2 of 27 ............................................................................................................................................................................................. 10 Changes in Electronic Documents. 21 Balance ............................................................................................................................................................................................................................................................................................................................................ 13 System Exit ............................................ 9 Electronic Ticket and VMCO Issue ........................................................................................................................................................................ 23 Requirements to the solution installation in the Subagent office ............................................................................... 14 Users and Company’s Profile Management ................................................................................................................................................................................................................................... 8 Requirements to PNR preparation to electronic ticket issue............................................................................................................................................ 5 Ticketing Robot........................................................................................................ 16 Reports ............................. 14 Main Modules of the System .................................................................................................................................................................. 6 Operation Start .............................................. 22 Settlement Management for Consolidator ......................................................... 14 Subagents Management......................................................................................................... 11 Cancellation .......................... 27 Product Overview for Subagent and Consolidator Page 3 of 27 ..................................................... 4 Introductory Statement ............ 19 Settlements ............. 11 Electronic Air Tickets Reissue and Revalidation............................................ 26 For Air Agent:.......................................... 18 Filters and Sorting............................................................................................................................................. 27 Help Information ........................................................... 8 Ticket Issue............................................................................................................................................................................................................................................... 6 Ticketing Robot functionality ......2......................................................... 6 Startup and Authorization ......................................................................................0 Table of Contents Confidentiality and Rights of Use........................................................ 26 Additional Information ........................................................ 21 Tickets and VMCOs ................. 18 Customer’s Accounting System Integration ...................................................... 13 Operation Start ................................................................... 11 Refund .......................................................................................... 27 Contact Information ................................................................................................................................................................................................................................................................................................................................................................................. 3 Introduction ..................................................................... 4 Description of the Solution............................................................................................ 9 Failed Issue ......................................................................................... 4 Terms and Definitions........................................Amadeus Remote Ticketing Solution v............................................... 13 Program access levels................................................ 12 Ticketing Management – Management and Reporting Module ....................................... 26 Technical requirements to sales outlet ..................................................................... 2 Table of Contents ....... 13 Entering the System ............................................................................... 8 Main Operation Conditions ................................................................................................................................................................... Consolidators thus increase their sales due to engaging large number of agents throughout the country both at the expense of own nonaccredited locations. all agents may issue tickets in the real-time mode.0 Introduction Introductory Statement Since June 01. The solution of Amadeus Remote Ticketing Solution is advantageous both for subagents and consolidators. The Consolidator establishes the amount of the credit limit and keeps accounting of payments received from the subagent.2. The solution of Amadeus Remote Ticketing Solution (RTS) was introduced to provide an opportunity of legal issue of electronic tickets in non-accredited offices of tourism agencies by way of cooperation with partners having accreditation with IATA. The operation principle of the solution consists in an accredited agency’s acting as a consolidator working with the network of subagents and giving them an opportunity to issue electronic tickets remotely. As a result. RTS allowed performing full automation of the process previously made manually: using the phone. Credit limit restricts a subagent in the amount of air tickets issue and provides actual balance between paid and issued tickets. and with the option of printing out the electronic ticket. the world (Ukraine inclusively) passed to 100% electronic ticketing. the entire process is performed in full compliance with IATA directives and instructions. throughout the world. Description of the Solution Amadeus Remote Ticketing Solution is a brand new solution developed by Amadeus specialists taking into consideration the experience of using the previous solution of eTicketing Robot.Amadeus Remote Ticketing Solution v. which for various reasons do not cooperate with IATA. booking. What is important. From the functional point of view. However. other means of communication. route selection. electronic mail. and at the expense of subagent partners. preparation of a booking for issue of an air ticket and the sales are made by subagents. remote issue of an electronic document is performed by an agent using the automated remote transactions processing system integrated in the AMADEUS system. vast majority of airline carriers issue all documents for air transportation of passengers and accompanying services (air tickets and МСО) only in the electronic form. For working with such form of air tickets. which passes the booking locator and the command for issue of a ticket to the Ticketing Robot installed in the accredited office of the consolidator. The Solution consists of 2 connected components: Product Overview for Subagent and Consolidator Page 4 of 27 . Operation principles changed. At the time of a ticket issue. with full analysis of errors arising at the time of ticket issue. there are many tourism agencies. and if required. fax. as RTS is actually the only opportunity to sell electronic air tickets and get income from this type of operation without IATA accreditation. Due to this solution. and functionality of the solution grew considerably. It allows issue of electronic tickets and VMCO in non-accredited IATA sales outlets or by subagents through consolidators’ offices. tourism companies must have compulsory accreditation with IATA. or get accreditation not for all of their offices. instant accounting and control of the credit limit is performed. Actual issue of an electronic air ticket takes place in an accredited office of the consolidator. by IATA resolution. Subagents continue their operation in the market of air transportations. Consequently. 2008. Working with a customer. the Consolidator may activate or block an opportunity of remote issue of tickets by subagents through their office. Tickets are issued instantly at the time of the command transfer. 7 days a week (24/7).Amadeus Remote Ticketing Solution v. Terms and Definitions Amadeus Remote Ticketing Solution (RTS) – fully automated solution created to provide remote electronic ticketing at a non-accredited location of a travel agency. preparing statements and exporting data to the accounting systems of the agency. for example. may use it. Each user has own terminal. as tickets/VMCO always appear to be in BSP statements of IATA location May be used between 2 partner IATA agencies Represents the method of automation of the manual ticket issue process Consolidator IATA accredited office (tourism agency having its affiliates or subagents working under contract) Subagent IATA non-accredited office (affiliate of the head office of a tourism agency or a subagent office working under contract with Consolidator) Product Overview for Subagent and Consolidator Page 5 of 27 . own unique code controlled by the system administrator and the agency's administrator. the safety level considerably increased. any travel agency office working at night. both consolidators and their subagents may get data on performed sales in the XML or Excel format. we will study functional properties of the first component of the Ticketing Robot (TR).2. Using it. at the airport. which: Is used by Consolidators and GSA for sale both through own offices and through other Sales outlets Is entirely compliant with the rules of IATA. status of accounts receivable.0 The first component is Ticketing Robot (RT) managing booking processing and analysis of arising errors. with distribution of access rights by their personal settings. The Solution is operated in the real-time mode. As the solution functions round-the-clock. This part of the solution is a binding module and it keeps accounting of all data on sales. refund) and VMCO by Sale Outlet (non-IATA office or subagent) in the office of IATA Consolidator Ticketing Management (TM) Provides web-access to the sales data through RTS Provides an opportunity of credit limits management Provides an opportunity of preparing statements and data uploading In this document. Amadeus RTS consists of 2 components: Ticketing Robot (TR) Automates the process of electronic tickets and VMCO issue (cancellation. and allows managing the credit limits. Due to control by Amadeus Office ID at the time of entering and online authentication of users. The second component is the system of Ticketing Management (TM). link. cancellation.php Product Overview for Subagent and Consolidator Page 6 of 27 . reinstate and refund of VMCO simultaneous work with several Consolidators accounting of credit limits printing (repeated printing at any time) ITINERARY RECEIPT The product is integrated in the system. The current working url: http://webservices. Operation Start Startup and Authorization Ticketing Robot allows a subagent office to perform the following procedures: Issue.viaamadeus. for him to have a fully notion about system facilities. The correct path to the server of transactions processing is prescribed on default. username and password.0 Ticketing Robot Attention! This chapter is wholly devoted to the description of the subagent work with Ticketing Robot.com/etr-service. To start working with it. don’t change this Server url address without need.2.Amadeus Remote Ticketing Solution v. cancellation and refund of an electronic ticket Issue. Please. a user shall enter personal data: Terminal Number. but it is also recommended for Consolidators Administrator. you need to clock the icon in the bookmark Scripts Amadeus Selling Platform (Basic): In the popup window of the Ticketing Robot. (See the chapter Requirements to the solution installation in the Subagent office) Product Overview for Subagent and Consolidator Page 7 of 27 .2. a subagent shall know and follow all rules of working with central ticketing in the AMADEUS booking system.0 After pressing “Sign in” button. the agent gets to the operation window of the product.Amadeus Remote Ticketing Solution v. To the attention of agents Before issuing documents using the Ticketing Robot. the following conditions shall be observed: An office shall have authorization for issue of an electronic ticket (office profile shall be set up by Help-desk of Amadeus Ukraine).«Details» button is used for 2 purposes: receipt of error description and itinerary of issued air ticket (8) – in the result window. TRDR. the agent enters the required command (available commands: TTP. Booking availability Product Overview for Subagent and Consolidator Page 8 of 27 . TWD. TRDC. TFR with association variants) (4) – in the PNR RL field. AMADEUS booking locator is downloaded automatically at the time of working with issue of documents. air ticket or VMCO issue process is displayed along with the result obtained in the AMADEUS system with Consolidator (9) . TTM.Amadeus Remote Ticketing Solution v.2.0 Ticketing Robot functionality 1 2 3 5 6 8 7 4 9 In the «Ticketing» bookmark. (5) .Help reference provides user instruction and other necessary documents (7) . the main operational fields are represented: (1) – list of Consolidators the subagent cooperates with (2) – amount of available credit for issue of an air ticket (dynamically updated after each issue of a ticket or MCO) for each Consolidator (3) – in the «Command» field.«Retrieve PNR» button is for downloading the locator «manually» in order to display and print the itinerary on previously issued documents (6) .«Send» button sends a command entered by the agent in the «Command» field Ticket Issue Main Operation Conditions For issue of electronic tickets. After performing the “Sale” transaction.ticket issue indicator in the time limit field .Amadeus Remote Ticketing Solution v. Requirements to PNR preparation to electronic ticket issue 1. 3. this request is used if more than one TST mask is contained in PNR TTP/S3-4 TTP/P1-2 Issue of an electronic ticket for specific segment Issue of an electronic ticket for specific passenger In case of using ТТР command. In this case. as an electronic ticket record. Consolidator’s system sends flight coupons to the airline carrier as a message. ‘E’ indicator shall be available (electronic ticketing function indicator). In case of successful issue of an electronic ticket.70/07OCT08/IEV1A0915/00345100/s2-3 For reissue of an electronic ticket. If the airline carrier accepts the electronic ticket request.FA PAX057-5211112872/ETAF/UAH10616. FP) shall be entered in PNR.TK OK . FV. At the time of sales of an electronic ticket.0 Temporary mode off (TY mode) In most cases. 4. 2. TTP (TTM) command is used.2. Electronic ticket may be issued only for one TST mask. If segments of different airline carriers are available in the booking. segment or passenger number shall be specified in the ТТР request. Transaction entitled «Sale» of an electronic ticket for the purposes of this document means a set of actions to be performed by the subagent to issue an electronic ticket based on the existing PNR. TGAD request is used to check the information on interline agreements. the subagent shall have an opportunity to perform «Sale» transaction from the work place. To issue an electronic ticket. the following elements appear in the booking: . Electronic Ticket and VMCO Issue To issue an electronic ticket (MCO). all air segments of the route belong to one and the same airline carrier. Availability of a return locator of airline carrier RL is required All air segments in TST shall support the electronic ticketing function In each booking segment. the information is kept in the AMADEUS system or in the system of the airline carrier. This airline carrier is a validating carrier. and an opportunity of its further cancellation. the following options may be added: Command Definition TTP/T1 Issue of an electronic ticket for specific TST mask. if required. the agent having issued the ticket shall have an opportunity to review the number assigned to the electronic ticket. In case of using ТТР (TTM) request. availability of open PNR in AMADEUS system is compulsory. Formats for entering the elements are represented on pages of HELP Amadeus. compulsory elements of ticketing (FM. Product Overview for Subagent and Consolidator Page 9 of 27 . Amadeus Remote Ticketing Solution v. the Details button shall be pressed: In this bookmark. In case of any error at the time of ticket issue. description of the problem and recommendations on its removal can be found here. the date and time of issue are specified. In order to find out the reason for such error. Product Overview for Subagent and Consolidator Page 10 of 27 . the operation zone of the Ticketing Robot becomes inactive. Failed Issue In case of failed issue of a ticket or MC. an error notice shall be displayed in the result window. Air tickets and МСО cannot be issued before the Consolidator receives payment for previously issued tickets or increases the amount of your credit limit. If the subagent’s credit exceeded the limit. and find a solution. request used for AIR generation. all information on issue of tickets for the specific office is contained.0 FB – order number of AIR. and segment or passenger association.2. and it shall be combined with the cancellation command TWX. Due to the fact that only Consolidator may display the electronic record in the screen and check the segments status. where 3 – number of PNR line of MCO element. the record of the electronic ticket shall be displayed using TWD command with the Consolidator. Refund On the next day after issue of the electronic ticket. To cancel an electronic ticket. Product Overview for Subagent and Consolidator Page 11 of 27 . Functional opportunity is available only for refund of all flight tickets. the subagent may cancel the electronic ticket within the current day. To cancel VMCO. For MCO. Entering format is the following: TWD/L6+TWX where 6 – number of PNR line of FA element containing the ticket number in question. TRDC/L3 command shall be performed. there is also an opportunity to restore sale after cancellation within the current day using TRDR/L3 command. the Consolidator may perform refund for all flight coupons with O status (open for use) or A status (airport control). where 3 – number of PNR line of MCO element.2.0 Changes in Electronic Documents Cancellation After issue of an electronic ticket. the procedure of electronic air tickets refund is not recommended to be performed by the subagent.Amadeus Remote Ticketing Solution v. For example. Reissue of electronic tickets is made in the following cases: rerouting changes in the booking class changes in the fare. subagents may perform the VMCO refund procedure without the Consolidator's help. the command of revalidation of specific segments: TWD/L6+TTP/ETRV/L6/S5-6/E3-4 (Will be available in the next RTS version) where 6 – number of PNR line of FA element containing the ticket number in question S5-6 –number of segments. Reissue of an electronic air ticket is also performed after opening the electronic record TWD. Product Overview for Subagent and Consolidator Page 12 of 27 . E3-4 – number of electronic coupons Due to the fact that only Consolidator may display the electronic record in the screen and find out the number of coupons corresponding to the changed segments.0 TRF/L6/FULL TRF/L6/FULL/CP250A (Will be available in the next RTS version) where 6 – number of PNR line of FA element containing the ticket number in question. for example. As VMCO is virtual and has no electronic record. In case of reissue of an electronic ticket. and TST mask is changed (see documents on central ticketing or Amadeus Help (HE) page for more detailed information).Amadeus Remote Ticketing Solution v. For example. Electronic Air Tickets Reissue and Revalidation An electronic ticket may be revalidated in connection with changes in the departure date. the command of reissue of the air ticket with association to the passenger: TWD/L6+TTP/P1 PNR preparation for reissue and the procedure may be individually performed by a subagent. Partial returns are performed only by Consolidators.2. the procedure of electronic air tickets revalidation is not recommended to be performed by the subagent. PNR is supplemented with 2 required elements FO. stopover in rare cases of inconsiderable changes in the family name of the passenger (upon prior consent of the airline carrier). TRF/L3/FULL where 3 – number of VMCO line in PNR. 250 A – amount of penalty. if the following conditions remain unchanged: Family name of the passenger Route Fare Booking class Taxes amount Revalidation is made after opening of the electronic record TWD. fare upgrade changes in the taxes amount. FPO. Product Overview for Subagent and Consolidator Page 13 of 27 . initially. Program access levels Amadeus RTS provides 3 levels of TM access for subagents: Supervisor receives full access rights. open Internet Explorer and go to http://link. then Login and Password may be changed by the agent at own discretion in accordance with the practices of their company.com. Then select the system interface language and enter data for entering the system: terminal: XXX. login: XXX.Amadeus Remote Ticketing Solution v. users get into the RTS system work space individually provided for them. password: XXXX For authorized users.viaamadeus.2. these data are provided by AMADEUS. Agent receives access only to TR (issue of tickets and VМСО. ITR printout) The Consolidator user may have one of two possible access levels: Supervisor receives full access rights. Depending on the Terminal of entering the system. Accountant has access only to settlements and accounting modules. Accountant has access only to settlements and accounting modules.0 Ticketing Management – Management and Reporting Module Operation Start Entering the System To enter the Ticketing management module. Amadeus Remote Ticketing Solution v.0 System Exit To exit the system or sign in with another login.2. For this he should enter the user profile Users/Terminals/Editing (1) and change the terminal status to the “Disabled” (2). Main Modules of the System Users and Company’s Profile Management The agency supervisor may at any time edit the company’s profile or suspend operation of any company’s user be making them inactive. The agency supervisor may also change login and password of any system user and make analysis of their activity in the system. «EXIT» button in the upper right corner of the screen shall be pressed. 1 Product Overview for Subagent and Consolidator Page 14 of 27 . 2. On the indicated e-mail you will receive system messages that will inform you about active steps that you need to perform. While performing this operation we recommend checking the filling of the form e-mail.0 2 To change the company profile. Product Overview for Subagent and Consolidator Page 15 of 27 .Amadeus Remote Ticketing Solution v. if Subagent overdrafts his credit limit. the bookmark “Profile” shall be entered. As example. Consolidator can work only with Subagents. It is available for Consolidator to see the list of its Subagents.Amadeus Remote Ticketing Solution v.2. Firstly.0 Subagents Management This chapter is wholly oriented to Consolidators. we recommend to create Subagent group and to set management parameters. Product Overview for Subagent and Consolidator Page 16 of 27 . current settlement status and Subagent status on the “Users/Subagents” bookmark. access to which is activated by Amadeus Administrator. Amadeus Remote Ticketing Solution v.0 For Subagents. we recommend to create the necessary number of typical groups. against of different parameters. we recommend you to create one group without accounting . it is necessary to enter Subagents profile and set the appropriate group for each of them. After the creation of the appropriate credit groups.2. for which the credit limits control is not necessary.For the rest of Subagents. Product Overview for Subagent and Consolidator Page 17 of 27 . Amadeus Remote Ticketing Solution v.0 If it is necessary to disconnect Subagent you should change his status to “Deactivated”. Reports Filters and Sorting For report generation. the agent may use main filters by period and tickets or VMCO. Product Overview for Subagent and Consolidator Page 18 of 27 . In such a case Subagent will lose the opportunity to issue tickets by means of RTS. any selection may also be sorted by sequence of analyzed data required by the agent. by pressing . but if report generation is required by specific selection with complex search criteria. the agent will have additional search criteria available: In addition.2. 0 Customer’s Accounting System Integration Export of detailed information on issued policies for any period to external accounting systems may be performed: 1. Export in XML format Product Overview for Subagent and Consolidator Page 19 of 27 . Manually through the graphic user interface in the section «Statements».Amadeus Remote Ticketing Solution v.2. 2. Automatically from the accounting system through web-services in the XML format. Amadeus Remote Ticketing Solution v.0 Export to Excel file Product Overview for Subagent and Consolidator Page 20 of 27 .2. may also review and reprint the ticket itinerary Product Overview for Subagent and Consolidator Page 21 of 27 . By entering any specific element (ticket or VMCO) .Amadeus Remote Ticketing Solution v. a user may review transaction log of ticket issue.2. The user .0 Settlements Tickets and VMCOs This section is used for review of all tickets issued by the subagent. Received and credited payments may be also traced. Product Overview for Subagent and Consolidator Page 22 of 27 .Amadeus Remote Ticketing Solution v.2. the subagent may review the status of their settlements with any Consolidator.0 Balance At any time. Product Overview for Subagent and Consolidator Page 23 of 27 . Settlement Management for Consolidator Consolidator can review the status of current balance of all his Subagents on the “Settlements/ Balance Adjustment” bookmark.0 After a period set by the Consolidator and the subagent.2. This moment is a starting point for balance counting till the next verification. If it is necessary to fill in the current payments. you should choose the specific Subagent and pass to its balance editing. received from the Subagents.Amadeus Remote Ticketing Solution v. debts are verified and balance is adjusted by way of period end closing. 0 The “Add” bottom allows entering the necessary payment amount.2. Product Overview for Subagent and Consolidator Page 24 of 27 . have an influence on the current status of available credit limit.Amadeus Remote Ticketing Solution v. The function “Close the period” serves during the verification of received payments and setting up the current value of the balance. It also allows to set up the current value of the balance and to bring it into general denomination the current status on the specific date. The payment that is already entered. Product Overview for Subagent and Consolidator Page 25 of 27 . debt accounting will be calculated of this sum and in the balance tickets and MCO issued only after this date will be taken into account.2.0 As a result.Amadeus Remote Ticketing Solution v. starting with this date. XP. Vista Amadeus Selling Platform 3.browser MS Internet Explorer >v. (044) 490 22 33).1 or more Memory (RAM) minimum 256Mb Web.6 on-line Internet access Product Overview for Subagent and Consolidator Page 26 of 27 .0 Requirements to the solution installation in the Subagent office For Air Agent: • “TEST” course passing – basic information about the air agents training (tel. Technical requirements to sales outlet OS MS Windows 2000.2.Amadeus Remote Ticketing Solution v. (044) 278 07 63) o Passing the Amadeus reservation system course (tel. : +380 44 4902235. e-mail: [email protected] www.amadeus.ua Product Overview for Subagent and Consolidator Page 27 of 27 .2.Amadeus Remote Ticketing Solution v. In the upper right corner there is HELP reference.. please refer to Help Desk or Products and Solutions Department of AMADEUS Ukraine and Moldova.com. depending on the user’s role in the system. We will appreciate. Our address: 45а Nizhneyurkovskaya St. Kyiv 04080 Tel. Contact Information For any questions related to adjustment and operation of Amadeus Remote Ticketing Solution system.0 Additional Information Help Information After entering the system. 1A Que: IEV1A0982. the user has access only to some set of help documents and user manual. if you direct your suggestions on improvement of these materials to the Habitation Department of AMADEUS Ukraine.amadeus.