15 Minute Rule If a passenger fails to check in with an airline representative 15 minutes prior to scheduled departure, their confirmed reservationis subject to cancellation AAA/Triple A/ Agent Assembly Area Apollo entries and responses A triple A is a work area in Apollo that temporarily holds the AASRS/ Apollo Automated Sales Reporting System This is an accounting system in Apollo that programmatically tabulates and stores all ticketing transactions issued by anyone who accessed AASRS with a basic sign-in ABC Book A reference book that contains flight schedules, flight connections, and flight information for all U.S. and international carriers ABT/Automated Bag Tag Printer This printer is connected to Apollo via computer and issues destination bag tags for the customer's checked bag ACAA/Air Carrier Access Act Prohibits airlines from customer discrimination on the basis of disability ACARS Aircraft Communication Addressing & Reporting System. An aircraft system to communicate between an aircraft and computer system via radio. ACI/Automated Check In An automated system in Apollo used by CSR's at airports to assign or reconcile for a customer a seat on a flight Action/Status Codes Two letter codes that are used in Apollo to communicate within the united system or between United and other airlines regarding flight, car, and hotel reservations ADA Adult Americans with Disability Act A customer who had attained his or her twelfth birthday and is paying the full applicable fare Advance Check In A program in Apollo which allows the customer to completely check in up to 30 days prior to departure for a domestic flight anywhere in the U.S. Advance Seat Request A program in Apollo, also known as ASR, which allows the customer to select a specific seat assignment up to 331 days before departure for domestic/international travel AFT This represents the tail section of the aircraft AFTQ/Automated Ticketing And Fare Quote The system that quotes and stores the fare for a customer's itinerary in the Passenger Name Record Air Traffic Control ATC. A service provided by personnel certified by FAA to promote the safe, orderly, expeditious flow of air traffic within a controlled airspace Airborne The plane is entirely free from contact with the ground and is in the air Aircraft Doors The doors giving access to the airplane. Numbered from the nose to the tail (1 being the door closest to the nose). Designated left and right from the pilot's point of view Aircraft Fuel Servicing Tank Vehicle (Fueler) Any vehicle (tank truck, tank fuel trailer, tank semitrailer, tank vehicle) designed for or employed in the transportation and transfer of fuel into or from an aircraft Aircraft Left/Right Airspeed Direction on aircraft from captain's position The speed at which the aircraft moves through the air When an item or object is missing from the customer's bag, due to alleged theft Alleged Pilferage AOA Air Operations Area AOSSP Aircraft Operator Standard Security Program APEX/Advance Purchase Excursion Fare A fare that is applicable to an international destination or area APIS/Automated Passenger Information System A specialized application using hardware to emulate the keyboard. APIS collects specialized passport information from each customer and transmits it to U.S. Customs and Immigration at least two hours before flight arrival in the U.S. Apollo The automated travel services computer system used by the United Airlines, United Express, travel agencies, and commercial accounts for travel reservations, document pricing, and information systems Apollo Travel Services ATS has responsibility for marketing, sales, and support of Apollo system in the United States, Mexico, and Japan. Owned by United States, USAir, and Air Canada, Apollo Travel Services is an exclusive distributor for Galileo International, the first truly global CRS APU Auxiliary Power Unit. An onboard unit that provides electrical and pneumatic power to an aircraft ARNK/Arrival Not Known It's a way of accounting for an unflown portion of a trip. Arrival/Departure This is the scheduled time of a flights arrival/departure from a particular station according to the published schedule. ASC ASI Airport Security Coordinator Aircraft Security Inspector The card-type ticket/boarding pass produced by a ATB/Automated Ticket And Boarding Pass specialized printer. Auxiliary Services An optional itinerary segment which is used to record rental car, hotel, air taxi, surface transportation, and tour information. A sequence of characters (letters and numbers) unique to a customer's PNR. Booking Reference Also known as a record locator. Blackout Time when it travel is restricted for free or reduced fares. Baggage Also known as "luggage". date. mail) area on the aircraft. or file address. width. Baggage Dimensions The dimensions of a bag are its length. and using a portion of each ticket to avoid a higher unrestricted fare. and height in inches. BIC/Booking Identification Code A BIC allows an itinerary to be priced in booking code other than that in which it is booked. Baggage Allowance . cargo.Availability A detailed Apollo display of flight schedules which includes carrier. Back To Back Ticketing Booking two round-trip fares with Saturday night stopovers. The designation used by Customer Service to Determine order of passenger . It will never contain the number zero or one. Boarding Pass A document containing a specific seat assignment. where it will be claimed. Baggage Tag A serial numbered tag consisting of two (2) parts (strap and claim) which is used as the instrument to route the checked baggage on the same aircraft as the passenger and to facilitate the identification of such checked baggage by the passenger at any point.Free The amount if baggage that a carrier may check and/or carry on board an aircraft without an additional charge. Booking Accommodation held by a passenger on a given flight. flight number. which. Book To reserve accommodations. BP/Boarding Priority boarding. and departure and arrival times. when attached to the ticket. Bagmatch Program for making positive identification that the appropriate bags are on flight utilizing a hand held scanner. Generally includes all functions relating to making a reservation for a customer. Airlines may deny boarding for a traveler using such a procedure. confirmation number. Bank Belly See Hub Bin (baggage. Boarding Point The city airport where the passenger boards the aircraft (also known as the origin). allows the customer to board an aircraft. there are several types of meanings associated with this term. class of service. Buffer Row Seats Aircraft seats that are only available for assignment by the Customer Service Representative (CSR) . Bulkhead Seating Burn A seat directly behind a partition wall.S. markets. including passengers luggage. Amount of fuel in pounds the aircraft uses during a flight. Other pilots assisting with flight are the Co-Pilot (or second officer) and the Flight Engineers Cargo Freight that is carried on an aircraft. Buffer Zone An area on the ramp. which is used to service the aircraft. which is terminated at the origin or enroute due to weather. and mail Carrier Carrier is a term synonymous with airline. to attract business travelers to United flights instead of competitive airlines. This usually separates First Class passengers from general boarding passengers. Business One A marketing program used in selected U. lack of passengers Capacity The total number of passengers and cargo permitted on an aircraft CAPPS Computer Assisted Passenger Prescreening System Captain Pilot in command of a flight. mechanical problems. The main cabin is the passenger seating area CAGPT Check and Give Protection To CAI/Computer Assisted Instruction An interactive training system that is stored in Apollo which teaches students various computer apps in Apollo CAN Often used to refer to an LD-3 container Cancel Action taken in a PNR to cancel previously confirmed itinerary segments Canceled Flight A flight. small packages. Bulkhead A wall or divider in the cabin if the aircraft. or code-sharing partner flight will receive a connection check-in seat assignment for appropriate downline connections . United Express. Cabin Interior of the aircraft. often with more legroom. Each airline is a carrier of customers and cargo Carrier Code Carry-On A two (2) letter abbreviation that represents an airline (example: UA = United Airlines) A security-screened bag carried to an aircraft by passenger CBT/Computer Based Training CBT is an interactive training media that uses a personal computer CCI/Connection Check In A customer confirmed on more than one United. Such baggage must be tagged with a city code tag (passenger retains the claim stub) and an ID tag.CDC Center for Disease Control Center of Gravity/CG/COG A point on which the aircraft would balance. which contains the destination of the bag and a tag number for claiming and tracing purposes CLC Central Load Control. and wing tips Circle Trip Similar to a round trip except that the return trip may be a different route or on a different carrier Claim Check Receipt given to the customer checking luggage. This group is responsible for all final weight and balance information sent to an aircraft CLR Cargo Load Report Co-Terminals Cities in close enough proximity to one another to be considered a single city for purposes of pricing Coach Class A passenger section of an aircraft (the aft section of most aircrafts) Code Share This agreement enables customers to transfer easily between flights. wedge. promotions with other companies. The CG has to be within certain limits or the aircraft will not fly CERT/Certficate A document issued in the form of compensation to a customer who has earned a certificate because of enrollment or membership in one of United's programs. or to a customer who has been disserviced CFR Code of Federal Regulations Change of Gauge When the flight number of the operating flight remains the same from the origin city to the destination city. This baggage travels in the cargo bin of the passenger's aircraft Child An airline qualifies any person between the ages of 2 through 11. offering one-stop check-in and award participation in each frequent flyer program COMAT/COMAIL Company Material/Company Mail . tail. or other obstruction placed on both sides of an aircraft tire or ground vehicle wheel to prevent rolling Circle of Safety Imaginary circle around every aircraft that extends 25 feet beyond the nose. but the aircraft type changes at a scheduled en route stop Charter To hire the exclusive use of any aircraft Checked Baggage Baggage that is given to an airline for transportation to the passenger's destination. as a child Chock A block. which has 2-3-2 seat configurations Consulate city A branch office of an embassy which is located in a city other than the country's capital Consumer Affairs/WHQPW correspondence Contiguous Seating Continental USA CRC Department responsible for answering complaints and compliment Adjoining seats (seating of passengers side by side) The 48 adjoining states.Commuter Airline serve economically Airline that serves the many smaller communities that the large airlines cannot Compensated Passenger A passenger who is entitled to and receives payment. either of the airlines choosing or per the Department of Transportation (DOT) Concierge Employee group responsible for special handling services for First Class international passengers. System One. Cross-Reference CRS/ Computer Reservations Systems . does not include Alaska and Hawaii Central Revenue Control. Sabre. changing planes to continue on Connection A city in the itinerary where the customer changes planes enroute to their destination Connoisseur Class United's business-class product. with the exception of 777 aircraft. located at international gateway airports Configuration How the seats on an airplane are arranged Confirmed Passenger status in their PNR Connecting Flight intermediate stop A passenger who has an "OK" in the status box of their flight coupon. or an 'HK' A flight schedule requiring passengers to change aircraft and/or airlines at an Connecting Passenger A passenger whose plane makes and intermediate stop prior to their final destination.50 seat aircraft CRJ 700 Canadair Regional Jet-66 or 70 seat aircraft CRO Complaint Resolutions Official. Company seat pricing and availability CRJ 200 Canadair Regional Jet. etc. Handles disabled passenger concerns Way of showing that one PNR is related to another PNR Apollo. which offers two-abreast seating and upgraded meal service in domestic and international markets. in cargo. baggage. like a degree. when seats become available Departure Time The actual time the flight leaves the gate Deplane Term used to describe the passengers leaving the aircraft . given to travel agents who complete a rigorous study course by the Institute of Certified Travel Agents (ICTA) CTO/City Ticket Office A sales office of a carrier located other than at the terminal Currency Code The three letter code given to currency for fare purposes Cursor The symbol on a computer screen that identifies the location in which typed entries will display Customs The branch of the government in a country that is responsible for monitoring the entry of items. which occurs when a passenger is denied a seat on a flight for which he/she holds a confirmed reservation Departure Management A function of ACI that allows customers.CRT/Cathode Ray Tube Used to mean Apollo sets.) Deltamatic/Worldspan Computer system of Delta Airlines Denied Boarding A situation. to be placed on a list and then cleared from a list. (Irregular Ops. in priority order. The worksheet is also documentation for the FAA of compensation paid to passengers DEA Drug Enforcement Agency Deadheading Any flight personnel traveling to another point of origin as a passenger to begin a return flight for duty. for whom we do not have seating available. Delta freight checked for a specific flight DBC Worksheet A fact sheet used to record information needed for processing all passengers who have been denied boarding. They travel free of charge and boarded on "stand-by" status Denied-Boarding Compensation Money. or other compensation often given by airlines to passengers bumped from an overbooked flight Deice Process of removing all. Installed in in travel agencies CSR/Customer Service Reps CSS Ticket and gate agents Check-point Security Supervisor CTC/Certified Travel Consultant A certification. or mail at borders and airports in that country DASH Delta Airlines Special Handling. frozen contaminants from critical flight surfaces of an aircraft Delayed Flight A flight that departs or arrives later than scheduled. vouchers. or emergency medical reasons. Downtime That time when normal work duties have been completed. A customer having more than one reservation on the same date and the same Duplicate Booking flight. crews. flammable liquids and solids. i. and radioactive materials Direct Flight A flight that makes one or more intermediate stops between origin and destination. passport or visa.e. corrosive liquids. but an employee is still on the clock. Electronic Ticket (ETKT) A customer's ticket for travel that is retained in the computer. but the passenger does not change planes Dis Page An electronic message sent via Unimatic Dispatch/Flight Control The department that monitors weather. Duty free shopping is only available to those customers traveling internationally. Downgrades can occur on two or three cabin aircrafts Downline Description of the cities or stops of a flight route as they appear in chronological order from the point of origin. aircraft. and irregularities Diverted Flight An aircraft that lands at a destination other than its schedules one for reasons such as weather.Destination The final point of a passenger's itinerary or the final point of a scheduled flight DG/Dangerous Goods These include explosives. infectious materials. DOE DOT Department of Energy Department of Transportation Downgrade A voluntary or involuntary move to a lower case of service. EAP Employee Assistance Program Economy Class The seating section of an aircraft that accommodates customers with discounted and economy tickets. oxidizing materials. . compressed gases. Duty Code The two-letter code contained in employee's Apollo Computer Security profile. mechanical. Documentation The immigration requirements necessary for a customer to legally enter another country. Also refers to the amount of time equipment will be out of service Dupe An abbreviation for duplicate reservation or seating.. operations. poisons. Duty Free Merchandise that customers can purchase at reduced rates as a result of waivers on import duties. Exit Row Any row in an aircraft from which a customer may proceed directly to an exit door without enter an aisle. EXO . that is used to accommodate surplus passengers and cargo. The time at which it is expected that a flight be ready to depart the gate.Executive Services Director preferred customers. A CSR employee who provides special customer services to our Equipment ESD . .EMB 120 Embracer 'Brasilia' 30-seat turbo-prop aircraft. Excess Baggage Number of pieces or weight of baggage in excess of free baggage allowance. Expediate Delayed or misrouted bags . FAA Federal Aviation Administration is the agency charged with airline compliance for the safe operation of commercial and private aviation in the United States Failure to Comply (FTC) Passenger A passenger who fails to comply with the "15 minute rule" of airline regulations and is not entitled to denied boarding compensations. EnplaneA term used to denote passengers boarding that aircraft. Illinois. An embassy is usually located in the capital city and is where the Ambassador resides. The time at which it is expected that an inbound aircraft will arrive at the gate. Embassy The main representation of one country in another country.Also known as "Rush". End Transact The action that permanently stores PNR info in Apollo. Exchange The issuance of a new ticket to show changes in the customer's itinerary and the acceptance of the original ticket as a form of payment for the new ticket. ETA Estimated time of Arrival.Executive Offices Former name for United's Corporate Headquarters located near Chicago. in addition to the regularly scheduled one. The passenger must pay for an extra fee for this overage. Renamed WHQ. This is frequently used during holiday seasons. Endorsement Written authorization for a carrier to honor a flight coup0on that was made playable to another carrier. Extra Section An aircraft. ETD Estimated Time of Departure. EPA Environmental Protection Agency A term that refers to the type of aircraft being used. Flight coupon The portion of a ticket that represents a segment (or leg) of a flight. The fee is comprised of a customs fee and an immigration inspection fee. Fare Quote The statement made to a customer regarding the cost of a specific itinerary. such as hotel and meal vouchers and ground transportation. or sales territory depending on the context. A code that designates specific rules and restrictions under which a ticket may be Fare Basis issued. public relations representative for the airline. The fee is comprised of a customs fee and an immigration inspection fee.Separate contact companies hired to perform aircraft servicing Federal Air Marshall (FAM) A Federal Agent responsible for the protection of the cockpit and the safety of the aircraft on a given flight. Federal Flight Deck Officer First Flight of the Day FIC/Fare Identification Code Code used to identify what fare basis should be applied to an itinerary when asking Apollo to provide a fare quote. FBI FBO Federal Bureau of Investigation Fixed Based Operator . from one point to another. Federal Inspection Fee A fee assessed for each customer arriving from points outside the United States. Provides passenger's comfort and serves meals and beverages. Also. First available The closest accommodation that can be confirmed when a passenger's first choice is unavailable. . First class A passenger section of an aircraft (usually the first section of the aircraft) Flight Attendant (F/A) Person in charge of the inflight safety of the airline's passengers. any location other than WHQ. empty of passengers.FAR Fare Federal Aviation Regulations The price paid for transportation of the passenger and their respective baggage. Fast Forms Local level personal computer applications for automatic issuance of documents which were previously handwritten. FIM/Flight Interruption Manifest A fee assessed for each customer arriving from points outside the US. Fidscreen Flight Information Display (a TV monitor showing inbound/outbound flight information) Field May refer to an airport. Ferry Flight FFDO FFOD The transfer of an aircraft. origin and destination cities. This information is usually used to confirm and delays or to provide the latest arrival/departure information. FOP/Form of payment The specific method of payment used to purchase a ticket. Gateway The last city in a country from which the customer departs for an international destination. Flight information The status of an aircraft's performance during its scheduled flight (also known as FLIFO). date of travel. Flow FO An ATC delay . . or.Flight Deck Cockpit Aircraft control room (pilot area). and the number of seats confirmed or requested. Any information which is accepted by the computer in an unspecific format. etc. the body or hull of an airplane.000 terminals in 58 countries worldwide. Galileo Galileo International operates both the Apollo and Galileo Computer Reservations Systems (CRS). Foreign Object Debris refers to trash on the ramp. Any matter that is ingested into a jet engine. Gate Management The systematic process of preplanning for events that occur at the boarding ate. With over 32. Flight Leg The in-flight segment between stops. cash or credit card. and special customer requests.000 travel agency locations and more than 100. on the ground or in flight.. that results in damage to an aircraft or personnel. hours or indefinite. Flight Officer FOD Foreign Object Damage or Debris. Galileo is the world's largest CRS company. passengers. Federal Security Director Flight Standards District Office . Flight OPS/Flight Operations Flight Segment The portion of the itinerary that identifies the flight number. including customer loads. class of service.FAA Fuselage The main structure of central section of an airplane that houses the crew. connections.may be in minutes. for example. Galley Aircraft Kitchen Gate The area where passengers check-in for the flight and board the aircraft. The division which manages pilots and makes appropriate policies. Forward Free Form FSD FSDO The front portion of an aircraft. the first arrival city in a country from an international point. Hard Copy Apollo information reproduced in paper form by sending it to a printer. A GTR is a government form that is issued to authorize Guaranteed Air Fare A fare. GMT/Greenwich Mean Time GMT. etc. Someone trained in station security Ground time A term used to describe the amount of time an aircraft and crew spends on the ground between flights. That is. It can be mounted on a truck. Grounded Group desk An aircraft unable to take off due to weather or mechanical difficulties An airline's specific department responsible for group bookings. HazCom Hazardous Communications . Government Requisition of Space The situation occurs when a govenmental agency (Army. is the time used as a basis for calculating time throughout most of the world. GTR/Government Transportation Request people to travel at government expense. or on the jetway. etc. passengers. State police. they are all traveling together from point A to point B and return. cabs. Groups Ten or more passengers whose air itinerary is identical. A piece of equipment that provides electrical power to aircraft parked on the gate.Gemini The Covia dvision in Canada Global Indicatiors A two letter code used to identify the direction of travel.) Ground Power Unit GPU. charged for tickets purchased in advance. etc.) is in a state of emergency or in time of war. GSA's are used primarily in the International Divisions. The personnel of the agency are ordered to travel to a destination and airline space is required. guaranteed not to increase. Gross Weight The total weight of an aircraft prior to departure (includes cargo. The paper reproduction is called a hard copy. A cancellation or change may involve financial penalty. GSA/Gereal Sales Agent A customer agent working for an outside firm that cotracts employee's services to airlines. Navy. used to transport passengers from the airport to another location. supplies. also known as zulu Time. Ground Transportation A term used to describe shuttles.trailer. Representatives of that agency may board a flight and thus use space previously confirmed by passengers. buses. Ground Security Coordinator GSC. fuel. It is also the amount of time passengers must wait to check-in and board another flight at a connecting point. Person age 1 to 2 years Inflight The division involving Flight Attendants (inflight service) Interface Refers to a computer link. Canadian citizen.S. Headquarters in Geneva this organization supervises travel agencies. IATA Areas Geographical sections of the world. citizen. onboard international flights scheduled to arrive in the U. Flights are generally routed through this airport for connecting flights to the other cities served (spokes) I-94 Form U. Each airline has a "hub" or main city that is used to base its operations. revised quarterly. Each agency is given an IATA number. Immigration and Naturalization Service arrival and departure record.S.S.agency of the United Nations Ignore Action directing Apollo to disregard any changes or additions made to a file or record. Completed by anyone that is not a U. The major connecting cities for transfer flights Hub And Spoke This is a system that an airline used to move passengers and cargo between cities it serves. lawful permanent resident aliens of the U. which they use in order to collect commissions. usually between an agency's automated reservations system and a backroom or accounting system . and returning the file to its original condition Immigrations The branch of the government in a country that is responsible for monitoring persons entering that country at borders and airports In Aircraft in gate Passengers or flights coming into an airport Inbound Infant Also referred to as a lap child.. Also known as IATA ROE ICAO International Civil Aviation Organization . organized by IATA for administration purposes IATA Rates of Exchange A set rate of values established by IATA for converting Neutral Units of Construction (NUCs) into specific currencies.S.S. IATA International Air Transportation Association.HazMat Hazardous Materials HDQSS Group Sales located at the World Headquarters History An area of the PNR in which a record of reservation changes is filed Holding A "holding" flight is one that is waiting to take off or land from an airport HR Can be used for either Human Remains or Human Resources Department Hub One of the terms used to refer to a city where many aircraft are on the ground at the same period. and immigrants to the U. Pilot contacts gate control when approximately 10 minutes from arrival. Shown on FID screen Irregular Operations ISC A scheduled flight. Also referred to by the name boarding bridge Joint Fares JSA A fare agreed upon by two or more carriers to provide service from origin to destination Jumpseat Authority Jump Seat An extra crew seat on the flight deck of an airplane used by a flight crew member. or cancelled In-flight Security Coordinator-Captain of the aircraft A listing or summary of all portions of a passenger's trip Itinerary Jetbridge/Jetway Movable covered walkway that connects the airport terminal area directly to the aircraft for boarding and deplaning passengers. diverted. No other luggage will be received Bag that has been checked after the local cutoff time The truck used for servicing the lavatories on an aircraft from the outside Aircraft bathrooms. Other names include the biffy and the blue room Layover A stop at a connection point necessitated by the lack of immediate connecting service.Interline Agreements Agreements between airlines which allow (1) baggage to be transferred from one airline to another and (2) unrestricted tickets issued by one carrier to be accepted by another Interline Transfer Cargo or Passengers transferring from one airline to another airline in order to complete flight intinerary Intermediate Stop Inventory Any city where a flight stops between its originating and terminating point Refers to airline seats for sale Involuntary When a change is made to a customer's intinerary because of an irregularity. Leg A flight segment LEO A law enforcement officer that assits in enforcing rules and regulations in and around that airport . No passenger is permitted to sit in this seat Last Bag Late Bag Lav Truck Lavatory An all-clear bag. Not the decision of the customer IOR Irregualr Operations Report IR In Range. which is delayed. The least amount of time established by law required to change planes Minimum Connecting Time at any given airport.Liability Something for which one is responsible Limited Liability Release A form that the passenger or agent signs that indicates an airline is not liable for damage to the piece of luggage. Load Factor Loadind Bridge Another term for jetway. LTA/Lost Ticket Application lost ticket. Local Fare Fares for flights between city pairs all on the same airline Local passenger A passenger who boards a flight in his organization or own metropolitan area. A flight courpon that has been wrongfully detached by an authorized agent in . however that they are liable for loss Linear A detailed description of a fare calculation for an itinerary as shown on the ticket Linear Fare Ladder The computer response that breaks down the base price of an itinerary from point-to-point. aka Fare Calculation Linkage The computerized process of telling Apollo that it is connected to a printer List Reserving a space available seat on a flight for a non-revenue passenger The percentage of carrier capacity sould out of the available passenger's seat. Maintenence Log Book Aircraft discrepancy journal Manifest paperwork required for all flight departures Market Term used to refer to service between specific city pairs. Maximum Permitted Milleage Maximum amount of miles a customer is allowed to travel between two points at the published direct fare MBR/Mishandeled Baggage Report mishandeled Report filed by customers indicating their luggage has been Meter Message Electronically Transmitted Electronically Received. Lost Ticket Application is for required by airlines to initiate refund on a Magnetic Card Reader A specialized computer application that uses hardware to emulate the keyboard. Mileage Plus The frequent flt program of United Airlines. Mis-Pulled Ticket the departure city. Situation when a customer's record (reservation) cannot be located in the computer. MSDS Material Safety Data Sheets . Also refers to the forcing of a customer onto a flight when they do not have a record.SkyWest. NO-OP Not operating. . DC-9. Operations Control Center . NUC . and for airline business travel. Narrow Body No Go Item Commonly used to refer to A320. Flight Control located in St George.Neutral Unit Of Construction A pseufo currency established by IATA to be used as a common unit when combining international fare components. OA . Item preventing departure of aircraft until item has been repaired or replaced No REC/No Record Record discrepancy.Other Airline OCC A term that refers to an airline other than United or United Express. The item is not to be used by any person other than the one named on the Company employee or related personnel who are non-paying passenger on a Non-Stop Flight Aircraft goes from point A to point B without stopping Notice to law enforcement Document that must be filled out when an authorized customer carries a gun into the passenger cabin NRPS/Non Revenue Positive Space Used by employees for the initial leg of emergency travel. NTSB National Transportation Safety Board . and 757 aircraft. Non-Revenue NRSA flight. or the point furthest from the point origin.Contains information concerning chemicals. A319. Non Refunable Money cannot be refunded Non Transfereable document. for some pleasure travel. No Show An airline passenger who fails to use or to cancel a reservation. UT ODP .A DOT agency that conducts investigations of transportation accidents. MOC/MOD Maintenance Operations Center/Maintenance Operations Division.Miscellaneous Charge Order (MCO) A liable document is issued by a travel agent or an airline as proof of payment for specific charges.Outward Destination Point This is the point at which outward travel ends and return travel begins. On-the-Job-Training When an aircraft touches down after flight.class 9 hazardous material OSHA Occupational Safety and Health Administration OSI .Other Serving Info Message added to a reservation with additional info about the customer that could be helpful to the airline involved. but does not indicate the flight. Offline Connection When a passenger changes airlines as well as planes. list of airline and aircraft types. Offload The process of removing the customer's name from the departure management list when unable to accommodate the customer with a seat assignment. Origin The point at which a customer begins travel on a particular flight segment or itinerary. Onload The process of clearing the departure Management list by accommodating the customer with a seat assignment. Online Connection Changing planes on the same airline. and miscellaneous tavel information. Out When depating aircraft chocks are pulled . One Way Trip A trip from an origin to a destination with no return. Offpoint City OJT ON The city in which a passenger deplanes. so that the middle leg is traversed by rail. ship or car.OFF When an aircraft leaves the ground Off-Line Station A city not served by an airline on a scheduled basis Official Airline Guide (OAG) Reference guide containing airline schedules. date. Open Return . Operation A term used to describe the activities within the airport location. or time the customer is to travel. Open Ticket A Ticket that is valid for transportation between certain points but has no specific flight informaton. The passenger secures the reservation later. On-Line Station A city served by an airline on a regularly scheduled basis. Open-Jaw Ticket A round-trip itinerary in which you arrive in one city and depart from another.Open Segment The segment of itinerary on a ticket which has been paid for. ORM Other Regulated Material . Reservation contains passenger name.Passengers facility Charge The fee collected by airlines from customers for airport usage.United equivalent of a LEO Peak refers to the season. PARS Trans World Airline & Northwest Airlines' computer system. Blankets. Partner Carrier An airline that has an alliance with United. pillows. etc.Passenger Arriving Without Bag A term used when a customer files a mishandeled baggage report because his/her baggage did not arrive with the customer at the customer's destination. PASS Flight "ticket" for non-revenue passenger PAWOB . An enclosed area directly above a passenger's seat that is used to store Oversell An oversale exists when more passengers show up holding confirmed reservatioons that there are seats available on the aircraft.Passenger Identification Code a particular customer. PAX PCFA Passenger/Passengers Passengers Carrying Firearms . Overhead bins Bins located over the passenger's seats where passengers place their carry on items. Overhead Storage Or Bin carry-on items. . phone ticket arrangement.Outbound A flight leaving an airport Overbooking The practice of accepting more reservations than there are airline seats avaiable to insure against no-show. Phonetic Alphabet Words used to reference letters of the alphabet in order to confirm that the speaker and listened have heard the same thing. PAM . flight. PFC . PIC . A code used for fare quoting purposes to identify a discount for Pitottube Air speed indicator located foward of cockpit windows on DC-9s and located on sides of aircraft jsut below cockpit windows on wide bodies and 727s.Planning Alert Message Computer Hardware that automates passenger boarding by accepting the customer's ticket and boarding pass and returning only the boarding pass stub. or day of the week when the volume of travelers reachers its highest point. time of year. and other items are also stowed in overhead bins. PNR Passenger Name Record. Profile A permanent record or file in Apollo that serves as a storage bank of information on different subjects. Positive Passenger Bag Match (PPBM) This means that we must make sure that every customer who checks luggage on a NW international flight really boards the plane. Ramp The paved landing area on the field of the terminal building where the planes are parked to lead an unload passengers and cargo. stopover. Point to Point A term for using individual fares from city to city Port The left side of an aircraft. one who flies more miles that most Mileage Plus members. . Protection Confirming the customer on an alternate flgiht because the customer''s original flight status changed. PS Positive Space .non-public information obtained during a bomb threat or hijacking. or intermediate stop. Promotional Fare A fare designed to attract passengers who might not otherwise travel. connection point. If they don't board. Priority Pet Program Procedural System wide program to ensure the safe carriage of animals Certain specified practices that must be follwed for the completion of any given task. Push Out ( or Push Back) its own power Towing an airplane to a point on the ramp when it can begin to taxi on Queue A computer electronic file. their luggage isn't boarded.Point Any city on an itinerary which may be used as origin.Employe travel for company business PTI Positive target Identification . Prepaid Ticket Advice (PTA) A form used when an individual in one city wished to pay for an air ticket to be picked up in another city at the ticket counter. Premier Executive United Airlines Mileage Plus member who has reached the highest level of Premier status by flying a great many miles. destination. PPE Personal Protective Equipment PremierA united Airlines Mileage Plus preferred custimer. Reissue To write/generate new ticket because there are changes Remarks/Local Remarks Remarks (RMKS) is a notation added to a reservation that contains extra ticketing information or general remarks about the reservation. See "Booking".Regulations Series of regulations in which are found virtually all company rules. Revalidation A sticker or stamp placed on a flight coupon of the customer's ticket to show that the reservation informaton has bee officially changed by carrier Revenue income earned by selling a product or service. some customers with reserved seats have een assigned different seats. Reroute Reservation A voluntary/involuntary change to a completed itinerary. A flight late at night or during the early morning hours. REGS . . Refund The process of refunding the ticket price to the purchaser.Reaccomodation List Occassionally. using the same route and carrier in both directions. procedures. Record Locator A computer code or number that is unique to a customer's flight reservation. which is stored in Apollo. Round Trip Transportation between 2 points in both directions. (They have been reccommodated) Reconfirmation Particularly on international air itineraries. Red Carpet Club Redeye Flight Membership clubs located in major UA airport locations. Retrieve Action to bring informaton that is permanently stored in Apollo to the computer scree. RON An acronym for "Remains Over Night". passengers are required to indicate their intention of using the next leg of their itinerary by contracting the appropriate carrier at least 72 hours before their departure. This refers to an aircraft that will remain at a particular gate for a scheduled departure the next morning. and regulations for all departments. Baggage that may require special handling or could be Restricted Articles Also Known As DG/HM forbidden for safety or for security reasons. ReferralA term used by travel agents to indicate their intention of using the next leg of their itinerary by contracting the appropriate carrier at leaste 72 before departure. When this happens. policies. there mar be an equipment substitution to an aircraft with a different seating configuration. car. or tour reservation is a seperate segment. Segment Every component of a costumer's itinerary is considered a segment. Rush UA Employees whose responsibility it is to install and maintain A bag tag delayed/misrouted bags . Schedule Departure The published or posted time a flight should depart. Each flight. hotel. Schedule Carrier An airline that published its transportation services time table Schedule Change Any modification to the operation of a flight. Shoulder Season SIDA the travel season between peak and off peak. Some locations employ airline employees.Schedules Airline Ticket Office Ticket offices located at government and military locations. Safety Line The lines painted around each gate area where no equipment can be parked while the aircraft is arriving or departing. Sector Loading The specific loading of baggage onto an aircraft so that the downline transfer station can easily identify those bags requiring a transfer. and has an assigned two letter operation code.Routes Refers to an airline's route structure.Remote Terminal Maintainer Covia hardware. etc. Routing The passenger's itinerary on a reservation RTM . This may be a change in arrival or departure time. Also the system that Reno Air Utilizes. Sales and Ticket Indicators Designators showing where a ticket is sold and issued SATO . Seat Pitch The front-to-rear space between seats. frequency of operation or imports served. . others are staffed by government employees. This is a restricted area within airports for employees only.also known as an 'Expedite' tag Sabre American Airlines computer system. flight number or class of service. Schedule The planned or actual operating times and route pattern of flight or other means of transportation. Service Director CSR who leads and coordinate the activities of UA team members to give Best Airline Service to our customers. Scheduled Air Service Any airline company that is listed in the Official Airline Guide. which may require passenger notification. such as hotel accommodations. Spokes are used to feed customers to and from smaller cities into the hub in an effort to maximize service and increase customer loads.Special Service Request An SSR is a message that is added to a reservation requesting a service that requires advance preparation. age 62 or older. Stand-By Passenger A passenger who has no confirmed reservation. but goes to the airport in hopes of being accommodated at departure time. SKD Schedule Skycap The porter or baggage carrier at an airport. to receive discounts on airfares. Silver Wings A united program allowing customers. when an overnight layover is required. by a passenger. and then departs. agreed to in advance by the carrier.Start of Message A symbol on the Apollo screen that always precedes an entry. .Standard Interline Passenger Procedures SIPP is an industry-wide standard of communication between airlines and related travel industries.Small Package Dispatch A priority counter-to-counter service that allows a customer to bring a small package to United and have it shipped to a person in another city. Stored Pricing An Apollo program that creates and stores the fare quote or ticket price for a customer's itinerary in a PNR STPC .Services to be Provided By Carrier Provides service to international customers. Spur Tag A special bar-coded tag used to check baggage for an online itinerary through a major transfer point that is equipped with a laser-encoding bag room. Slot The time a plane lands.Sign-OffMeans of terminating communication with the computer. to a point between the place of origin and destination. rental cars. SOM . Spoke An airport or route which is served by a hub. Sign-On Means of identifying yourself and your job assignment in order to communicate with the computer. Space Available A reduced fare for travel industry people and airline employees allowing them to travel if there are empty seats. SPD . and tours. remains at a gate. SIPP . SSR . hotels. Status The most current information about a line of itinerary either a ticketed flight or a flight in progress Stopover A deliberate interruption of a journey. we now refer to them as TAMs. reduced. Teleticketing Teleticketing is a process for issuing tickets on a special teletype machine located in the office of a travel agency or commercial account. Ticket Counter Locations where a customer may check in for a flight. Tariff Display A list of fares between two cities. TCV Transportation Credit Voucher. or purchase tickets. Much like a store coupon that gives a discount for future travel. Through Flight (Thru Flight) A flight which lands at your station to deplane passengers and/or to be serviced and then departs to another airport with the same flight number that it had on arrival. Taxi The movement of an aircraft either proceeding to the runwat for take-off or proceeding to the terminal after landing. traces.Subcharge An additional assessment for travel or service in excess of those allowed by the published fare. Subfield A field or element that makes up part of a larger format. Since TBMs have been computerized. Through Passenger final destination. Termination Terminator Through Fare The area where a flight makes its last stop. and reports customer bag mishandling. Ticket The contract of carriage between a carrier and the passenger. TBM/TAM . A flight that originates at another station and then terminates at your station.Ticket By Mail/Ticket Arrangment Mailout The TBM the overall term used to describe United's service for mailing out tickets to customers. check baggage. . TABS . Timatic The Travel Information Manual available in Apollo that is used to access the documentation requirements for customers traveling to a foreign country.Ticket Identification Code A fare modifier used when a customer is purchasing a coupon or certified for free. A passenger that is continuing their trip through an intermediate stop to their TIC .Total Apollo Baggage System TABS is the computerized baggage service system in Apollo which stores. available in Apollo Tarrif A published fare or rate. A fare for tavel from point of origin to point to destination. The general terms of transportation applicable to transportation of passengers and their baggage on flight segments VIA a particular airline.a or upgraded travel. Unitel Directory Upgrade For a ticketed passenger to pay the difference to ravel in Business Class of first Class. Also. Travel Credit Compensation for customers who have been denied boarding on United/United Express flights due to oversales Travel Planner Publications that contain air and ground travel info for the nations small and large cities. TSA . Baggage carried aboard aircraft by the passenger. Reservation agents who book only tour packages. Also known as "carry-on Computer communication system used to transmit information throughout the UA United Express Carriers affliated with United which feed united's major routes. Travel Agent A person qualified to sell travel and transportation services and products to the public. Uncheaked Baggage luggage" Unimatic systems.Transportation Security Administration passengers and cargo at the airport. . colleges and universities.Universal Air Travel Plan An airline sponsored credit card.Transit Without Visa A SIPP code identifying a customer who enters a country without visa. Upline The point where a flight originates before boarding station. Individuals responsible for security screening of TWOV . resort areas. Located in DTWRR.Tour Sales the public. United Vacations United's leisure/tour sales department Unitel United's internal telephone system. national parks. while complying with conditions for visa exempt. Validate Validator To endorse a Ticket A machine used to imprint tickets or forms. VIP Program The program which provides highly personalized superior service to a designated group of customers. usually directly to Travel Agency An establishment that has normally met standards for accreditation by the airline Reporting Corporation (ARC) for the sale of Airline tickets and other travel services. and military installations. UATP . Unaccompanied Minor UMNR: Child ages 5 to 11 traveling without an adult. They share the same airline code as United (UA). then packages them for sale to individuals. WCHR Wheelchair Whale 747 Aircraft Wholesaler A company which purchases volumes of airline seats.World Headquarters united's Corporate Headquarters located near chicago. and sightseeing tours. ZULU Time Same as Greenwich Mean Time .S. Voluntary Passenger an oversold flight.VISA Entry in a passport or other travel document made by an government official to indicate that the bearer has been granted authority to enter/re-enter the country involved. hotel rooms. Water Truck The truck that pumps potable water into a passenger aircraft. Waitlist A list of passengers who are either seeking space on a flight that is sold out or desiring confirmed space in a booking class that is sold out. Voluntay Reroute A passenger with confirmed reservations that voluntarily give up their seat on A change in routing that was requested by the customer When customers voluntarily choose to travel seperately from their VS Voluntary Seperation luggage. Commonly used to refer to 747 and DC-10 XPDR Transponder XU TAX A code used to identify the dollar amount collected for the U. England. .Sola time at Greenwich. from which all other time zones are calculated. WHQ . IL Widebody Any aircraft that carries ULD's and the cabin configuration has two isles. Federal Inspection Fee.