Saudi Mobily AA.14 RESTRICTED RAEX-AA.14 3.0 Annex I.0 Revision Sheet for Individual Annexes Saudi Mobily (SAUET) Individual Annex no I.1 Tadig Code Annex Name SAUET I.2 SAUET I.3 SAUET I.4 SAUET I.5 SAUET I.6 I.7 I.8 I.9 SAUET SAUET SAUET SAUET Contact Points for Agreement Management International Roaming Contact List 2011-12-01 GSM CS and/or 3GSM CS services 2004-10-01 provided for Roaming Subscribers GPRS and/or 3GSM PS Services and 2004-10-01 Applications provided for Roaming Subscribers Additional Services provided for Roaming 2006-08-12 Subscribers International Roaming Inter Operator 2012-05-21 Tariffs Mailing list for TAP and Bulk SMS Data 2012-05-21 Mailing list for Inter PMN Invoices 2012-01-30 Application of Taxes 2005-11-15 Inter Operator Customer Care Contact 2011-01-09 Customer Services Numbers 2004-10-01 Customer Care Contact Numbers 2005-05-03 General Customer Care Information 2005-02-01 Contact Points for Handling Test SIM and/ 2011-01-09 or USIM Cards Security 2004-10-01 Relevant Miscellaneous Technical Details 2007-03-15 National Requirements Impacting 2004-10-01 Subscribers Information on Fraud Prevention 2009-06-20 Procedures Billing and Transfer Information 2005-02-01 Biliing Identifier Information 2005-02-01 Revision Status (YYYY-MM-DD) 2011-01-09 Version: 5.1 Page 1/35 Saudi Mobily AA.14 RESTRICTED RAEX-AA.14 3.0 I.0.1 Changes Since Last Version Individual Tadig Annex no Code I.1 SAUET Annex Name Changes Effected I.2 SAUET I.3 SAUET I.4 SAUET I.5 SAUET I.6 I.7 I.8 I.9 SAUET SAUET SAUET SAUET Contact Points for Agreement No Management International Roaming Contact No List GSM CS and/or 3GSM CS No services provided for Roaming Subscribers GPRS and/or 3GSM PS Services No and Applications provided for Roaming Subscribers Additional Services provided for No Roaming Subscribers International Roaming Inter Yes Operator Tariffs Mailing list for TAP and Bulk Yes SMS Data Mailing list for Inter PMN Invoices No Application of Taxes No Inter Operator Customer Care No Contact Customer Services Numbers No Customer Care Contact Numbers No General Customer Care No Information Contact Points for Handling Test No SIM and/or USIM Cards Security No Relevant Miscellaneous No Technical Details National Requirements Impacting No Subscribers Information on Fraud Prevention No Procedures Billing and Transfer Information No Biliing Identifier Information No Version: 5.1 Page 2/35 Saudi Mobily AA.14 RESTRICTED RAEX-AA.14 3.0 Annex I.1 Agreement Management Principles (Operator Confidential) SAUET I.1.1 Contact Points for Agreement Management (Operator Confidential) Postal and delivery address Etihad Etisalat Company Mobily - Mobily C4 , Al-Haqbani Building, 2nd Floor King Fahad Road, Near to Kingdom Tower P.O.Box 9979 Riyadh, 11423 Kingdom Saudi Arabia For Generalqueries, updates of AA14,IR 21,B&T Information use the followingemail: Email Address:
[email protected] CAMEL Contact Executive Manager-International Roaming Mr. Khaled H. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected] GPRS Contact Executive Manager-International Roaming Mr. Khaled H. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected] GSM3G Contact Executive Manager-International Roaming Mr. Khaled H. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected] Version: 5.1 Page 3/35 Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected] Mobily AA. 11423 Kingdom Saudi Arabia International Roaming Contact Executive Manager-International Roaming Mr.sa IREG Testing Contact Version: 5.1 Page 4/35 .Box 9979 Riyadh. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address: Roaming@mobily. 2nd Floor King Fahad Road.2 International Roaming Contact List (Operator Confidential) General Contact Postal and delivery address Etihad Etisalat Company Mobily .com. Wonayyan Abo Nayyan Phone Fix: 966560314312 Phone Mobile: 966542929229 Fax: 966560316637 Email Address:
[email protected] C4 .com.sa Fraud Prevention Aspect Contact Mr.14 RESTRICTED RAEX-AA.com. Khaled H. Sameh Hamouda Phone Fix: 966560423604 Fax: 966560316613 Email Address: fraud@mobily. Hael Al-Aghbari Phone Fix: 966560312382 Phone Mobile: 966566644520 Email Address: h.sa SIM Card Expert Contact Mr.0 I.com. Near to Kingdom Tower P.com.14 3.sa Marketing Aspects Contact Mr.sa Customer Care Aspects Contact Executive Manager-International Roaming Mr. Khaled H. Al-Haqbani Building.O.alaghbari@mobily. Syed Phone Fix: 966560312128 Phone Mobile: 966569383973 Fax: 966560316637 Email Address:
[email protected]. Adnan S. Syed Phone Fix: 966560312128 Phone Mobile: 966569383973 Fax: 966560316637 Email Address: IREG@mobily. Khaled H.0 Mr.sa MAP Signaling SS7 Routing ISC Contact Executive Manager-International Roaming Mr.sa Version: 5.1 Page 5/35 .14 RESTRICTED RAEX-AA. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected] TADIG Testing Contact Mr.com.com.Saudi Mobily AA.com.sa Public Network Faults Contact Mr.14 3. Adnan S. Ayman Saleh Al Zahrani Phone Fix: 966560314526 Phone Mobile: 966540200111 Fax: 966560316637 Email Address: Roaming@mobily. 2.Saudi Mobily AA.0 Annex I.14 3.2 Services (Operator Confidential) SAUET I.14 RESTRICTED RAEX-AA.1 Service Authentication SIM USIM EAPSIM X X X X N/A N/A N/A N/A N/A N/A N/A N/A X RAN GSM UTRAN WLAN Circuit Switch Services Telephony Emergency Calls SMSMT SMSMO Voice Messaging Alternate Speech And Facsimile Gr3 Automatic Facsimile Gr3 Asynchronous Data Synchronous Data Packet Switch Services Supplementary Services X X X X N/A X N/A X N/A N/A N/A N/A N/A N/A N/A N/A N/A X X X X X Version: 5.3.1 Services Supported Supported services provided as per: 2004-10-01 The IOT is indicated in Annex I.1 Page 6/35 . 14 RESTRICTED RAEX-AA.1 Page 7/35 .0 Service Authentication SIM USIM EAPSIM X RAN GSM UTRAN WLAN X N/A N/A N/A N/A N/A Calling Line Identification Presentation Calling Line Identification Restriction Connected Line Identification Presentation Connected Line Identification Restriction Calling Name Presentation Call Forwarding Unconditional Call Forwarding On Mobile Subscriber Busy Call Forwarding On No Reply Call Forwarding On Mobile Subscriber Not Reacheable Call Waiting Call Hold Multi Party Closed User Group Completion Of Call Busy Subscribers Call Deflection Explicit Call Transfer Barring Of All Outgoing Calls Barring Of All Outgoing International Calls Barring Of All Outgoing International Calls Except Barring Of All Incoming Calls Barring Of All Incoming Calls When Roaming Outside HPMN Operator User To User Signalling USSDMO USSDMT EMLPP X X X X X X X X X X X X N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A X X X X X X X X X X N/A N/A N/A N/A Frequency Bands Available technologies 4 5 0 7 0 0 7 1 0 8 5 0 9 0 0 X 1 7 0 0 1 8 0 0 1 9 0 0 2 1 0 0 2 4 0 0 5 0 0 0 GSM Version: 5.14 3.Saudi Mobily AA. 14 3.Saudi Mobily AA.14 RESTRICTED RAEX-AA.0 Frequency Bands Available technologies 4 5 0 7 0 0 7 1 0 8 5 0 9 0 0 1 7 0 0 1 8 0 0 1 9 0 0 2 1 0 0 2 4 0 0 5 0 0 0 UTRAN Frequency Bands Available technologies 4 5 0 7 0 0 7 1 0 8 5 0 9 0 0 1 7 0 0 1 8 0 0 1 9 0 0 2 1 0 0 2 4 0 0 5 0 0 0 WLAN Version: 5.1 Page 8/35 . 2 Services Requested Services requested as per: 2004-10-01 Service Authentication SIM USIM EAPSIM RAN GSM UTRAN WLAN Circuit Switched Traffic Packet Switch Services Camel Camel Phase1 Camel Phase2 Camel Phase3 Camel Phase4 X X N/A N/A N/A N/A Version: 5.14 3.2.Saudi Mobily AA.14 RESTRICTED RAEX-AA.1 Page 9/35 .0 I. 3 Billing and Accounting (Operator Confidential) SAUET I.1 Page 10/35 .14 RESTRICTED RAEX-AA.1 International Roaming Inter Operator Tariffs Does a regulated roaming IOT apply to all roaming partners: No Does a regulated roaming IOT apply to some roaming partners: No I.1 IOT for Circuit Switched Traffic Standard Standard IOT Version: Applicable as from: Updated on: Currency: 2012-05-21 2012-05-15 SAR List of all applicable UTC Time Offsets UTC Offset of the billing system: +03:00 TimeBands Default From 00:00:00 to 23:59:59 all week and all special days Version: 5.0 Annex I.3.1.Saudi Mobily AA.14 3.3. call forwarding.Saudi Mobily AA.Fax.14 RESTRICTED RAEX-AA.14 3.Call waiting and Call Hold (TS.1 Page 11/35 .0 MOC Calls National Calls incl.00) Any From: Any Any (Any) Version: 5. of Data. 14 3.7 3.0 Call Type Level 1 2 Within the Etihad Etisalat GSM 1 0 network (Own) To other Public Mobile 1 0 Networks (Other Mobile) To PSTN (Fixed) 1 0 Water & Sewage (939) 1 0 SCECO Electricity (933) 1 0 Riyadh Municipality Reporting 1 0 (940) Directory Enquiry (905) 1 0 Speaking Clock (1460) 1 0 Illegal Overstay (992) 1 0 Border Security (994) 1 0 Narcotics Control (995) 1 0 Highway Security (996) 1 0 MOI Temporary Short Code 1 0 (982) National Environment (988) 1 0 Human Rights Watch Society 1 0 (1919) Ministry of interior (Security 1 0 Reporting) (980) Ministry of interior (Security 1 0 Reporting) 989 (989) Diplomatic security (986) 1 0 Hajj Emergency Number (987) 1 0 Security Complaints General 1 0 Investigation (990) Military Police (991) 1 0 Public Intelligence (985) 1 0 Customer Care (1100) 1 0 2 * To Time Band 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default Default * Charge Type Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Duration Tax Rate 3.14 RESTRICTED RAEX-AA.4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 Interval per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec Rate ending with is tax included. Rate not ending with is tax excluded Version: 5.5 3.5 3.5 3.3 4.Saudi Mobily AA.7 1.9 1.1 Page 12/35 . of Data.00) Any From: Any Any (Any) To Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 2 * Call Type Level 1 2 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 Time Band 3 0 0 0 0 0 0 0 0 0 Default Default Default Default Default Default Default Default Default * Charge Type Duration Duration Duration Duration Duration Duration Duration Duration Duration Tax Rate 2 Interval per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec 4.Voice Calls incl.15 7.99 13.0 MOC Calls Emergency Calls (TS.89 9.84 14 16.14 3.Saudi Mobily AA.8 7.14 RESTRICTED RAEX-AA.5 11.12) Any From: Any Any (Any) To Emergency (112) Traffic Police (993) Ambulance (997) Fire (998) Police (999) 2 1 * 1 1 1 1 1 Call Type Level 1 2 1 0 1 1 1 1 0 0 0 0 Time Band 3 0 0 0 0 0 Default Default Default Default Default * Charge Type Duration Duration Duration Duration Duration Tax Rate 0 0 0 0 0 2 Interval per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec Rate ending with is tax included.5 30 Rate ending with is tax included.Fax. MOC Calls International .Call waiting and Call Hold (TS. Rate not ending with is tax excluded Version: 5. Rate not ending with is tax excluded Represents an Emergency number.1 Page 13/35 .call forwarding. 75 45 Rate ending with is tax included. Rate not ending with is tax excluded MOC Calls SMSMO (TS.22) Any From: Any Any (Any) To SMSMO .National (Any) SMSMO .00) Any From: Any Any (Any) To Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 2 * Call Type Level 1 2 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 Time Band 3 0 0 0 0 0 0 0 0 0 Default Default Default Default Default Default Default Default Default * Charge Type Duration Duration Duration Duration Duration Duration Duration Duration Duration Tax Rate 2 Interval per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec 7.Call waiting and Call Hold Calls (BS.985 20.0 MOC Calls International .Fax. Rate not ending with is tax excluded MOC Calls National .Saudi Mobily AA.14 3.6 2 Interval per event per event Rate ending with is tax included.14 RESTRICTED RAEX-AA.725 11.1 Page 14/35 .International (Any) 2 * Call Type Level 1 2 1 0 2 0 Time Band 3 0 0 Default Default * Charge Type Event Event Tax Rate 1.25 17.835 14.6 1.2 10.call forwarding.Video Telephony (BS.76 21 24.Video Calls incl.37) Any From: Any Any (Any) Version: 5. of Data. 8 7.5 3.8 6.14 RESTRICTED RAEX-AA.20 2 Interval per 60 sec Rate ending with is tax included.14 3.21) Any From: Any Any (Any) To SMSMT (Any) 2 * Call Type Level 1 2 3 na na na Time Band Default * Charge Type Event Tax Rate 0 2 Interval per event Rate ending with is tax included.8 5.8 9. Rate not ending with is tax excluded MOC Calls 700 Numbers (TS.1 Page 15/35 .Saudi Mobily AA.Video Telephony (Any) 2 * Call Type Level 1 2 1 0 Time Band 3 0 Default * Charge Type Duration Tax Rate 6. Rate not ending with is tax excluded MTC Calls SMSMT (TS.8 8. Rate not ending with is tax excluded Version: 5.8 3.11) Any From: Any Any (Any) To 700-numbers (7000) (7000) 700-numbers (7002) (7002) 700-numbers (7003) (7003) 700-numbers (7004) (7004) 700-numbers (7005) (7005) 700-numbers (7006) (7006) 700-numbers (7007) (7007) 700-numbers (7008) (7008) 700-numbers (7009) (7009) 2 * Call Type Level 1 2 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 Time Band 3 0 0 0 0 0 0 0 0 0 Default Default Default Default Default Default Default Default Default * Charge Type Duration Duration Duration Duration Duration Duration Duration Duration Duration Tax Rate 10.0 To National .8 2 Interval per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec per 60 sec Rate ending with is tax included.8 4. 11) Any From: Any Any (Any) To Universal Access Service (9200) 2 * Call Type Level 1 2 1 0 Time Band 3 0 Default * Charge Type Duration Tax Rate 3.5 2 Interval per 60 sec Rate ending with is tax included.0 MOC Calls Free Toll Phone access service (TS. Rate not ending with is tax excluded MOC Calls Universal Access Service (TS.14 3.14 RESTRICTED RAEX-AA.5 2 Interval per 60 sec Rate ending with is tax included.Saudi Mobily AA. Rate not ending with is tax excluded Version: 5.11) Any From: Any Any (Any) To Free Toll phone Access Service (800) 2 * Call Type Level 1 2 1 0 Time Band 3 0 Default * Charge Type Duration Tax Rate 3.1 Page 16/35 . Mauritania (MRT. 233). San Marino (SMR. Japan (JPN. Latvia (LVA. 354). Central African Republic (CAF. Monaco (MCO. 591). 963). Barbados (BRB. Georgia (GEO. Moldova (MDA. Democratic Peoples Republic of Korea (PRK. Hong Kong Special Administrative Region of China (HKG. 57). Comoros (COM.14 3. Burkina Faso (BFA. MADERIA (351291). Jordan (JOR. Bolivia (BOL. 373). Liberia (LBR. 81). 240). 1345). 1441). 962). 351). Equatorial Guinea (GNQ. 996). 32). Guadeloupe (GLP. 211) Zone 3 Afghanistan (AFG. 264). 46). Fiji (FJI. Colombia (COL. China (CHN. Burundi (BDI. 41). 371). 372). Anguilla (AIA. 228). 231). 855). India (IND. Kenya (KEN. Benin (BEN. Turkmenistan (TKM. Bangladesh (BGD. R?union (REU. 95). Niger (NER. Armenia (ARM. Dominica (DMA. Costa Rica (CRI. 34). Dominican Republic (DOM. Belgium (BEL. Yemen (YEM. South Africa (ZAF. 1780). Cyprus (CYP. 258). 213). 350). French Polynesia (PYF. 423). Belize (BLZ. French Guiana (GUF. Brunei Darussalam (BRN. 229). Slovenia (SVN. 254). 232). 221). Nigeria (NGA. 509). 45). 353). Cameroon (CMR. 222).14 RESTRICTED RAEX-AA. 965). Botswana (BWA. 299). Pakistan (PAK. Spain (ESP. Gabon (GAB.1 Page 17/35 . 245). Sweden (SWE. Lebanon (LBN. 960). Sudan (SDN. Luxembourg (LUX. 43). 44). 1684). Senegal (SEN. Syrian Arab Republic (SYR. 242). 375). Malta (MLT. 73). 673). Chile (CHL. 975). Democratic Republic of the Congo (COD. 970). 220). 850). France (FRA. 39). 31). Kyrgyzstan (KGZ. 224). Myanmar (MMR. 500). Russian Federation (RUS. Maldives (MDV. 236). Guam (GUM. 506). Lesotho (LSO. 374). 61). Guinea-Bissau (GNB.Saudi Mobily AA. 251). South Sudan (SSD. 378). Qatar (QAT. Sri Lanka (LKA. 856). United Arab Emirates (ARE. 227). Portugal (PRT. British Virgin Islands (VGB. 250). Switzerland (CHE. 218). 995). Aruba (ABW. 98). 226). 91). Version: 5. 964). Togo (TGO. 269). Grenada (GRD. 968). 1809). 241). 92). 223). Guyana (GUY. Iraq (IRQ. Serbia (SRB. Jamaica (JAM. 352). Uzbekistan (UZB. Gibraltar (GIB. 593). Greenland (GRL. 47). Islamic Republic of Iran (IRN. Tunisia (TUN. United Republic of Tanzania (TZA. Estonia (EST. 1876). Iceland (ISL. 1284). Liechtenstein (LIE. Haiti (HTI. 48). Poland (POL. 356). 40). 370). 420). Canada (CAN. Oman (OMN. 268). Argentina (ARG. Azerbaijan (AZE. 20). Mozambique (MOZ. 501). Seychelles (SYC. 235). 252). Gambia (GMB. 234). 30). 385). 993). Malawi (MWI. Cuba (CUB. Eritrea (ERI. Libyan Arab Jamahiriya (LBY. 49). Croatia (HRV. Cape Verde (CPV. 594). 376). 90). Denmark (DNK. 93). 260). 1268). Australia (AUS. 62). Kuwait (KWT. 27). 357). 238). Cook Islands (COK. 265). Czech Republic (CZE. Morocco (MAR. Cayman Islands (CYM. 257). 267). 262). Ireland (IRL. 266). Zimbabwe (ZWE. MAYOTTE-1 (262639). 54). 380). 256). Egypt (EGY. 852). Palestine (PSE. Nepal (NPL. DIAGO GARCIA (246). 255). Kiribati (KIR. 53). 686). Hungary (HUN. Bhutan (BTN. 961). Lithuania (LTU. 1767). 248). Djibouti (DJI. Slovakia (SVK. 679). Malaysia (MYS. 358). Uganda (UGA. 212). 421). Indonesia (IDN. Faeroe Islands (FRO. 689). Bahamas (BHS. Greece (GRC. Ivory coast (CIV. Andorra (AND. Sierra Leone (SLE. Somalia (SOM. Italy (ITA. 381). Netherlands (NLD. Zambia (ZMB. Belarus (BLR. 263) Zone 5 Albania (ALB. 244). Honduras (HND. 1242). 60). 994). Falkland Islands (Malvinas) (FLK. 261). 355). Ecuador (ECU. 977). Ukraine (UKR. 33). 382). 1473). MADAGASCAR (MDG. HAWAII (USA) (USA. 216). 387). 243). 377). 297). 237). 291). Cambodia (KHM. Finland (FIN. 1671). 249). 389). 974). Montenegro (MNE. Rwanda (RWA. 55). Guinea (GIN. 225). 502). 7). 298). 1264). 359). American Samoa (ASM. Austria (AUT. 94) Zone 4 Angola (AGO. Namibia (NAM. 56). Romania (ROU. 682). 1808). Congo (COG. The former Yugoslav Republic of Macedonia (MKD. Ethiopia (ETH. Ghana (GHA. Guatemala (GTM. 590). 504). Swaziland (SWZ. Kazakhstan (KAZ. Bermuda (BMU. Chad (TCD. 253). Bosnia and Herzegovina (BIH. 967). Brazil (BRA. Lao Peoples Democratic Republic (LAO. Turkey (TUR. 971) Zone 2 Algeria (DZA. 998) Zone 6 ASCENSION ISLANDS (ASC. Bulgaria (BGR. El Salvador (SLV. Germany (DEU. 386). Mali (MLI. 247). 503). 592). Antigua and Barbuda (ATG. 880). 36). 973). Norway (NOR.0 Zones: Zone 1 Bahrain (BHR. United Kingdom of Great Britain and Northern Ireland (GBR. 86). 1246). 52). INMARSAT M4 (HSD) INDIAN (87360). 1758). INMARSAT INDIAN . INMARSAT SNAC . 677). INMARSAT INDIAN . INMARSAT SNAC . Papua New Guinea (PNG. Panama (PAN. Turks and Caicos Islands (TCA. INMARSAT PACIFIC . New Zealand (NZL. United States of America (USA. 63).MINI M (87076). INMARSAT ATLANTIC WEST B-HSD (87439). INMARSAT ATLANTIC EAST . Peru (PER. 692). 688).M (8746).A (8721). INMARSAT INDIAN . New Caledonia (NCL. Palau (PLW. 82).A (8701). INMARSAT ATLANTIC WEST . 1). Philippines (PHL. Venezuela (Bolivarian Republic of) (VEN.B (8703). INMARSAT ATLANTIC EAST . 595). Australian Satellite Service (61145) 1 Represents an Emergency number. Netherlands Antilles (ANT. 599). Mauritius (MUS. INMARSAT ATLANTIC WEST . 84). INMARSAT PACIFIC B-HSD (87239). 992). 676). 597). 598). INMARSAT M4 (HSD) PACIFIC OCEAN (87260). INMARSAT ATLANTIC EAST -B (8713).A (8741). 886). Mongolia (MNG. 1787). Tuvalu (TUV.MINI M (87476).M (8736). Montserrat (MSR. INMARSAT M4 (HSD) ATLANTIC EAST (87160). Martinique (MTQ.14 RESTRICTED RAEX-AA. INMARSAT M4 (HSD) ATLANTIC WEST (87460).1 Page 18/35 . Vanuatu (VUT. Tonga (TON. Version: 5. 670). 230). WESTERN SAMOA (685). INMARSAT ATLANTIC EAST B-HSD (87139). Saint Kitts and Nevis (KNA. Timor-Leste (TLS. Trinidad and Tobago (TTO. INMARSAT SNAC . 58). 239). 1869). Singapore (SGP. Solomon Islands (SLB.Saudi Mobily AA. Northern Mariana Islands (MNP.M (8726). 687). Niue (NIU. Marshall Islands (MHL. 1784). Saint Pierre and Miquelon (SPM. Republic of Korea (KOR. GLOBSTAR 2 (8819) Zone 9 INMARSAT ATLANTIC EAST (SKY) (8715).(AERO) (8705). 853). INMARSAT ATLANTIC WEST (SKY) (8745). 6723). MARITIME COMMUNICATION PARTNER (MCP) (88232) Zone 8 GLOBSTAR 1 (8818).A (8711). United States Virgin Islands (VIR. Norfolk Island (NFK. 675). Saint Helena (SHN.0 Macao Special Administrative Region of China (MAC. Puerto Rico (PRI.A (8731). 64). INMARSAT ATLANTIC WEST . 65). 681) Zone 7 INMARSAT ATLANTIC EAST . 596). INMARSAT PACIFIC (SKYPHONE) (8725). INMARSAT ATLANTIC WEST . INMARSAT SNAC . Tajikistan (TJK. 680). Mexico (MEX. Viet Nam (VNM. INMARSAT INDIAN . 508). 976). INMARSAT INDIAN (SKYPHONE) (8735).MINI M (87176). 1649). 290).M (8716). Micronesia (FSM. 66). Uruguay (URY. THURAYA (882). Saint Vincent and the Grenadines (VCT. Wallis and Futuna Islands (WLF. 1664). Saint Lucia (LCA. Suriname (SUR. 1868). TAIWAN (TWN. INMARSAT INDIAN B-HSD (87339). INMARSAT PACIFIC . 691). 674).14 3. 678). 507). Nauru (NRU. Thailand (THA. 505). 51). INMARSAT PACIFIC . INMARSAT PACIFIC .MINI M (87276). 683).B (8723).B (8743). Paraguay (PRY. Sao Tome and Principe (STP.B (8733). 1340). 1670).MINI M (87376). Nicaragua (NIC. 2 IOT FOR GPRS.14 RESTRICTED RAEX-AA.1 Page 19/35 .53) Any From: Any Any (Any) To GPRS (Any) 2 * Call Type Level 1 2 10 0 Time Band 3 0 Default * Charge Type Vol.14 3.Standard IOT Version: Applicable as from: Updated on: Currency: 2008-08-01 2008-06-01 SAR GPRS Calls GPRS (TS. Rate not ending with is tax excluded Version: 5. WLAN AND/OR 3GSM PS TRAFFIC .0 I.1.3.06/kbyte Rate ending with is tax included.Saudi Mobily AA. Total Tax Rate 2 Interval per 10 kbyte 0. 14 RESTRICTED RAEX-AA. If RP's MTC charge is equal to or less than SAR 3 (Tax Included) then Mobily MTC rate is SAR 3 (for both Voice and Video Telephony). If RP's MTC charge is more than SAR 9 (Tax Included) then Mobily MTC rate is SAR 25 (for both Voice and Video Telephony).3.1.1 Page 20/35 .14 3. Version: 5. If RP's MTC charge is equal to or less than SAR 9 (Tax Included) then Mobily MTC rate is SAR 9 (for both Voice and Video Telephony).0 I.3 IOT for Reciprocating Charging Standard (Operator Confidential) Version: Applicable as from: Updated on: Currency: 2012-05-21 2012-05-15 SAR Additional Reciprocating Charging Information If RP's MTC charge is zero then Mobily MTC rate is also zero (for both Voice and Video Telephony). If RP's MTC charge is equal to or less than SAR 6 (Tax Included) then Mobily MTC rate is SAR 6 (for both Voice and Video Telephony).Saudi Mobily AA. E.alammar@mobily. AL BATEEN TOWERS C-2. 3838 UAE Attn: EDCH Network Operations Department Email Address: noc@edch. Al Ammar Phone Fix: 966560313258 Phone Mobile: 966566620303 Email Address: m.com Fax: 97126354663 Phone (fix): 97124999310 Phone (fix): 97124999320 Contact Person at Mobily Premises Mr.14 3. AL BATEEN Abudhabi.com.com.2 Mailing List (Operator Confidential) EDI Contact ETIHAD ETISALAT COMPANY .A.alammar@mobily. AL BATEEN Abudhabi. Majid A.3. Majid A. Al Ammar Phone Fix: 966560313258 Phone Mobile: 966566620303 Email Address: m. AL BATEEN TOWERS C-2.Saudi Mobily AA.A.E.sa Version: 5.MOBILY C/o EMIRATES DATA CLEARING HOUSE (EDCH) 13TH FL.0 I.14 RESTRICTED RAEX-AA.sa Fallback Contact ETIHAD ETISALAT COMPANY .NEAR CENTRAL BANK of U.MOBILY C/o EMIRATES DATA CLEARING HOUSE (EDCH) 13TH FL.1 Page 21/35 . 3838 UAE Attn: EDCH Network Operations Department Email Address:
[email protected] CENTRAL BANK of U.com Fax: 97126354663 Phone (fix): 97124999310 Phone (fix): 97124999320 Contact Person at Mobily Premises Mr. NEAR CENTRAL BANK of U. Email Address:
[email protected] Phone (fix): 97124999322 Phone (fix): 97124999357 Phone (fix): 97124999466 For Escalation (Invoices.0 I. Email Address: creditcontrol@edch. 3838 UAE To send your GSM invoices and missing invoices requests. missing invoices requests (SMS) and related disputes.3 Mailing List for Inter PMN Operator Invoices (Operator Confidential) ETIHAD ETISALAT COMPANY . Email Address:
[email protected] Phone (fix): 97124999324 Phone (fix): 97124999325 Phone (fix): 97124999422 To send your payment reminders and all payment related issues.MOBILY C/o EMIRATES DATA CLEARING HOUSE (EDCH) 13TH FL.com Phone (fix): 97124999325 Phone (fix): 97124999324 Phone (fix): 97124999422 To send your SMS invoices.14 3.14 RESTRICTED RAEX-AA. Note requests and reply to our Cr.3.Saudi Mobily AA.com Phone (fix): 97124999323 Phone (fix): 97124999340 Phone (fix): 97124999329 Phone (fix): 97124999466 To send your payment notifications for your remittances and reconciliation related issues.Note requests.Disputes and SMS) Phone (fix): 97124999422 Version: 5.1 Page 22/35 .E.A.com Phone (fix): 97124999321 Phone (fix): 97124999341 Phone (fix): 97124999466 For issues related to receivables to EDCH clients (Follow Up). AL BATEEN Abudhabi. Email Address: sms@edch. Email Address: collections@edch. Email Address: payments@edch. AL BATEEN TOWERS C-2.com Phone (fix): 97124999325 Phone (fix): 97124999324 Phone (fix): 97124999422 To send your Cr. Saudi Mobily AA.0 For Escalation (Payments.1 Page 23/35 .14 3.Collections and Credit Control) Phone (fix): 97124999466 Version: 5.14 RESTRICTED RAEX-AA. 1.4 Application of Taxes (Operator Confidential) APPLICATION OF TAXES FOR Saudi Mobily Please refer to I.0 I.Saudi Mobily AA.14 3. Version: 5.14 RESTRICTED RAEX-AA.1 Page 24/35 . It is the responsibility of the HPMN Operator to confirm directly with the tax authority in the VPMN Operator's Country that all the requirements for recovery of Tax or other tax are satisfied.1 for tax information.3. Note: The details provided above regarding recovery of Tax or other tax are given for information only.3. 14 RESTRICTED RAEX-AA.14 3.0 I.) Bank Code: NBAD AE AA Bank Account Name: ETISALAT ETIHAD MOBILY-KSA-0034 Main Bank Account: 18 48 060 764 (Other) Alternate Bank Account: AE350350000001848060764 (IBAN) Currency: USD Version: 5.Saudi Mobily AA.3.5 Payment Information (Operator Confidential) Bank Account Information: NATIONAL BANK OF ABU DHABI KHALIDIYA BRANCH ABU DHABI UNITED ARAB EMIRATES (U.1 Page 25/35 .A.E. sa Packet Switch Contact Executive Manager-International Roaming Mr. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected]. Khaled H.sa SMSIW Contact Executive Manager-International Roaming Mr.14 RESTRICTED RAEX-AA. 2nd Floor King Fahad Road. 11423 Kingdom Saudi Arabia Executive Manager-International Roaming Mr.4 Customer Care (Operator Confidential) SAUET I.1 Page 26/35 .1 Inter Operator Customer Care Contact (Operator Confidential) General Contact Postal and delivery address Etihad Etisalat Company Mobily .sa Version: 5.com.0 Annex I. Khaled H.Saudi Mobily AA.com. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected] Service Hours: From 08:00:00 to 17:00:00 Network Faults Contact Executive Manager-International Roaming Mr. Near to Kingdom Tower P. Al-Haqbani Building. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address: Roaming@mobily. Khaled H.com.14 3.Mobily C4 . Khaled H.Box 9979 Riyadh.4. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address: Roaming@mobily. 2 Customer Service Numbers (Public Domain) Emergency Ambulance Emergency Fire Police Traffic Police 997 112 998 999 993 Other customer service numbers including value added service numbers Version: 5.4.0 I.Saudi Mobily AA.14 3.1 Page 27/35 .14 RESTRICTED RAEX-AA. Saudi Mobily AA.14 3.1 Page 28/35 .14 RESTRICTED RAEX-AA.4.0 I.3 Customer Care Contact Numbers (Public Domain) Inbound Roamers Contact From GSM (National) Short Code: 1100 From PSTN (National) Phone (fix): 08001200000 International Phone (fix): 966560101100 Service Hours: From 08:00:00 to 17:00:00 Outbound Roamers Contact From GSM (National) Short Code: 1100 From PSTN (National) Phone (fix): 08001200000 International Phone (fix): 966560101100 Service Hours: From 08:00:00 to 17:00:00 Version: 5. 1 Website (Public Domain) Content URL Language www.3 International SMS (Operator Confidential) EN Permission to create link No Sending of SMS to other PMN Operator's subscribers: Allowed Reception of SMS from other PMN Operator's SMSCs: Allowed Version: 5.4.4 General Customer Care Information (Public Domain) I.Saudi Mobily AA.4.0 I.14 RESTRICTED RAEX-AA.2 Handset Display (Public Domain) I.4.4.4.4.com.14 3.4.sa I.mobily.1 Page 29/35 . the following security functions are implemented.2 Security (Operator Confidential) In the Public Mobile Network of Saudi Mobily.Saudi Mobily AA. Authentication Technology GSM UTRAN WLAN SECURITY FUNCTIONS 'X' indicatess what Security Functions are supported.sa I.15 Enabled but not compliant with PRD SG. Enabled and fully compliant with PRD SG.0 Annex I. Near to Kingdom Tower P. Al Otaibi Phone Fix: 966560312125 Phone Mobile: 966569266994 Fax: 966560316637 Email Address:
[email protected]. Khaled H. Al-Haqbani Building. 11423 Kingdom Saudi Arabia Executive Manager-International Roaming Mr.14 3.1 Contact Points for Handling Test SIM and/or USIM Cards (Operator Confidential) Postal and delivery address Etihad Etisalat Company Mobily .5 Technical Aspects (Operator Confidential) SAUET I.1 Page 30/35 .O.com.14 RESTRICTED RAEX-AA.15 COMP128-1 COMP128-2 COMP128-3 G-Milenage Milenage Version: 5.5.Mobily C4 . 2nd Floor King Fahad Road.Box 9979 Riyadh. Saudi Mobily AA.1 Page 31/35 .15 Enabled but not compliant with PRD SG.14 3.14 RESTRICTED RAEX-AA.0 Ciphering SECURITY FUNCTIONS 'X' indicatess what Security Functions are supported.15 A5/1 A5/2 A5/3 GEA/1 GEA/2 GEA/3 Kasumi Technology GSM UTRAN WLAN Version: 5. Enabled and fully compliant with PRD SG. TAP procedure or Services offered) shall be listed.1 Page 32/35 .Saudi Mobily AA.6.0 Annex I.14 RESTRICTED RAEX-AA.1 National Requirements NATION AL REQUIREM ENTS FOR DAT A PRIVACY FOR HPMN OPERATOR SUBSCRIBERS AND HPMN OPERATOR SUBSCRIBERS Sending of SMS messages on home short codes allowed Sending of SMS messages on local services allowed Sending of SMS messages on commercial services allowed OTHER NATIONAL REQUIREMENTS Other National requirements which have impact on International Roaming (e. NA Version: 5.6 Data Privacy (Operator Confidential) SAUET I.14 3.g. 7 Fraud Prevention Procedures(Operator Confidential) SAUET I. Content Transactions: 50 SDR *Applicable only where APMN and HPMN have signed and executed Annexes 2 and 3 of an SMS Interworking Addendum
[email protected] 9979 Riyadh.7. Sending High Usage Reports: Email:
[email protected]. Al-Haqbani Building.sa Receiving High Usage Reports: Email: fraud@mobily. 11423 Kingdom Saudi Arabia For HUR Email Address:
[email protected] C4 .sa Receivable Supervisor-Business.19.sa Fallback Fax: 99626615011 Inter Operator Contact Point for combating fraudulent use of GSM services Postal and delivery address Etihad Etisalat Company Mobily . Mohammed Gamal El-Din Phone Mobile: 966567101033 Email Address: m. Customer Care Mr.O.14 RESTRICTED RAEX-AA.1 Page 33/35 .1 Information on Fraud Prevention Procedures (Operator Confidential) Definition of criteria of suspected fraud: Circuit Switched Traffic.SMS traffic*. Packet Switched
[email protected] Annex I. Ahmed Samir Phone Mobile: 966569336110 Email Address: a.14 3.sa Phone (fix): 96626615011 Head of Department Life Cycle Management & Collection.com.Collection Department Mr.com. Near to Kingdom Tower P. 2nd Floor King Fahad Road. Customer Relations .sa Version: 5.Saudi Mobily AA. AL BATEEN ABU DHABI.E.com Mr.A. 3838 U.A. Ghulam Mustafa Phone Fix: 97124999420 Email Address:
[email protected]. Rahil Javaid Phone Fix: 97124999406 Email Address: NRT-support@edch. Email Address:
[email protected] Information on NRTRDE procedures (Operator Confidential) Authorised Receipt Point for NRTRDE Files and Reports: EMIRATES DATA CLEARING HOUSE (EDCH) 13TH FL.com Mr.com Version: 5.14 RESTRICTED RAEX-AA.Saudi Mobily AA.14 3.7. AL BATEEN TOWERS C-2 NEAR CENTRAL BANK of U.0 I.1 Page 34/35 . 1 starting on 2008-01-01 AREED Emirates Data Clearing House AREED Emirates Data Clearing House AREED Emirates Data Clearing House 50 SDR Default +03:00 2.Mobily Etihad Etisalat Company .1 starting on 2008-01-01 2.0 starting on 2008-01-01 3.1 Page 35/35 .1 Billing and Transfer SAUET PMN Operator's Name Public Mobile Network Name Country Abbreviation Mobile Country Code/Mobile Network Code(s) Country Code (ITU E.1 starting on 2008-01-01 3.11 SDR Whenever necessary Yes Yes USD Yes Yes Yes1.11 SDR Whenever necessary 3.13) TAP version(s) able to send Preferred TAP Currency to send Preferred TAP Transfer frequency to send TAP version(s) able to receive Preferred TAP Currency to receive Preferred TAP Transfer frequency to receive Receipt of SMS MT TAP records required Receipt of SMS MT NRTRDE records required Preferred Settlement Currency on Invoices Receipt of Paper Invoices required Different Invoices Required for each recipient TADIG Code Electronic Invoicing able to send Electronic Invoicing able to receive TADIG Code for Financial Clearing Agent Financial Clearing Agent TADIG Code for Data Clearing Agent Data Clearing Agent TADIG Code for NRTRDE Agent NRTRDE Agent Definition of Criteria for Suspected Fraud International Direct Dialing Access Code Old Data (non-MTC) acceptable days without contact Old Data (MTC) acceptable days without contact Old Data (non-MTC) maximum acceptable days with contact Old Data (MTC) maximum acceptable days with contact UTC Information in list format NRTRDE version(s) able to send NRTRDE version(s) able to receive RAEX AA.Saudi Mobily AA.0 Annex I.14 RESTRICTED RAEX-AA.Mobily KSA SAUET : 420 03 96 SAUET 3.8 Billing Annexes(Operator Confidential) I.14 3.14 version(s) able to receive Etihad Etisalat Company .1 starting on 2008-01-01 Yes1.0 starting on 2008-01-01 Version: 5.8. 164) TAP Source Code(s) (TD.14 version(s) able to send RAEX AA.