A101 Management and Ethics.pdf

Management and Ethics_Demoversionhttp://127.0.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M... Carolus Magnus University A 101 - Management and Ethics - Study Guide Welcome to "Management and Ethics" - What do you have to expect In this document (Study Guide) I want to offer a brief overview about the content, the structure and the learning objectives of this "Management und Ethics"-course. When ever you will feel or get lost in the next weeks, just take again a look at this overview. Its nothing else than a kind of a guidepost in the virtual environment. 1 of 71 14.04.2011 13:01 Management and Ethics_Demoversion http://127.0.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M... 2 of 71 14.04.2011 13:01 Management and Ethics_Demoversion http://127.0.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M... 1. Introduction Basic facts about the course This course will introduce you to the theoretical approaches, dimensions and practical oriented techniques of Business Ethics. You will be engaged in discussions and exercises reflecting the theory and requiring the application of theory to practical problems. Ultimately, the course will position you to provide additional value to your individual management style and/or to your capability to realize a different, more sustainable management style. In short words, the subject of Management and Ethics addresses what can be considered morally right and wrong in the way businesses make decisions and conduct their activities. The course covers the foundations of business ethics and applying these theories, concepts and tools to each of the corporation's major stakeholders. It considers the implications of three major challenges facing the corporation: corporate citizenship, globalization and sustainability. The purpose of this Study Guide is to provide you with all the rules and requirements of this course, with selected additional material beyond what is provided in the textbook and supplementary materials to make the study of Management and Ethics more relevant, interesting, and valuable to you. As the main literature base I will use the textbook "Business Ethics" from Crane and Matten (see below). Since you will need the textbook from the first until the last day of the course, I request you to borrow a copy of the textbook at the Wolframstrasse-library. There are round about 40 copies available. Crane, A., Matten, D.: Business Ethics, 2th ed., Oxford, 2007. The course material is written to link with and supplement this textbook. The textbook will be a valuable resource not only for this course, but also for your future work. Since there are additional resources to the text book online, please take a look at the page: Oxford Press; Online Resource Center Table of contents of this Study Guide 1. Introduction to Management and Ethics and to the course About Management and Ethics 3 of 71 14.04.2011 13:01 Learning Objectives Course Overview 2.. Course Planning Study and Work Plan Final Grades Weekly Discussions Case Work Major Individual Assignment 3.. Lessons Introduction to Management and Ethics Theoretical framework and Business Ethics management tools Employees and Business Ethics Consumers and Business Ethics Shareholder and Business Ethics Suppliers and competitors and Business Ethics Civil society.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.Management and Ethics_Demoversion http://127.0. NGO's and governments and Business Ethics Future perspectives of Business Ethics 4 of 71 14.2011 13:01 .0.04. " "don't lie. policies and procedures. As commerce became more complicated and dynamic. codes of conduct. responsibility. Values.0." only asserts the obvious ("be good.Management and Ethics_Demoversion http://127. organizations realized they needed more guidance to ensure their dealings supported the common good and did not harm others -. Note that many people react that business ethics. In that decade. there is no clear moral compass to guide leaders through complex dilemmas about what is right or wrong. regulation or rule tomorrow.. For many of us.e. ethics involves learning what is right or wrong. Statements around how these values are applied are sometimes called moral or ethical principles.and so business ethics was born. and so these people don't take business ethics seriously.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. environmental protection.04. The concept has come to mean various things to various people.. there are other types of benefits. e. with its continuing attention to "doing the right thing. and then doing the right thing -.but "the right thing" is not nearly as straightforward as conveyed in a great deal of business ethics literature. public health and improving education. as well.0. The emergence of business ethics is similar to other management disciplines. The following list describes various types of benefits from managing ethics in the workplace.g. Many people are used to reading or hearing of the moral benefits of attention to business ethics. which guide how we ought to behave.. Ethics programs cultivate strong teamwork and productivity. ethics training. etc. values such as respect. ethics in the workplace can be managed through use of codes of ethics. fairness. About Management and Business Ethics A short summary of the topic Simply put. Consequently. procedures to resolve ethical dilemmas. are considered moral values. i. these principles of the obvious can go right out the door during times of stress. what becomes an ethical guideline today is often translated to a law.. roles of ethicists and ethics committees. social awareness movement raised expectations of businesses to use their massive financial and social influence to address social problems such as poverty. honesty. Today." etc. but generally it's coming to know what it right or wrong in the workplace and doing what's right -. especially since the birth of the social responsibility movement in the 1960s.this is in regard to effects of products / services and in relationships with stakeholders. etc. However. Attention to business ethics has substantially improved society. crime. Business ethics has come to be considered a management discipline. 5 of 71 14. Ethics programs help maintain a moral course in turbulent times.). equal rights.2011 13:01 . Most ethical dilemmas in the workplace are not simply a matter of "Should Bob steal from Jack?" or "Should Jack lie to his boss?" Many ethicists consider emerging ethical beliefs to be "state of the art" legal matters. Management and Ethics_Demoversion http://127.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.04. Ethics programs help manage values associated with quality management. 6 of 71 14..2011 13:01 . Ethics programs support employee growth and meaning. Ethics programs help avoid criminal acts "of omission" and can lower fines..they help ensure that policies are legal.0. Ethics programs are an insurance policy -.0. Ethics programs promote a strong public image. strategic planning and diversity Management. 04.2011 13:01 .0.Management and Ethics_Demoversion http://127.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. completed the assessments and undertaken the recommended amount of independent study . Learning Objectives What you will learn in the course By the end of this course -assuming you have attended classes.. undertake a thorough investigation of an area of ethical concern in the realm of business.0. discuss the extent and nature of ethical problems and concerns as they face business decision makers.you should be able to: describe. understand the social and environmental demands that impinge on business decision makers. explain and apply concepts relating to ethical reasoning and frameworks for ethical analysis in a business context.. 7 of 71 14. discuss issues pertinent to business from an ethical perspective. It will give you an understanding of the main issues of the topic and it will provide a frameworks that have proven useful to putting ethics into corporate action (Chapters 1-2 of the textbook).2011 13:01 ... Course Overview Content oriented structure of the course The course is structured in 8 lessons. Based on the specific stake that consumers have in corporate activities consumer related issues in context of globalization will be discussed. It will be started with a discussion of ethical theories. Secondly the decision-making process in order to find out about organisational settings that accommodate ethical virtue will be analysed. Employees' rights will be assessed carefully and the issues of employment ethics will be put under the light of globalization and sustainability (Chapter 7). Lesson 4 Lesson 4 outlines the ethical issues and problems faced in business-consumer relations.Management and Ethics_Demoversion http://127. Finely arguments for more responsible marketing practices and notions of corporate citizenship in relation to consumers will be presented (Chapter 8).0. Each of the lessons contain a different subject and/or a different perspective of the overall topic Business Ethics: Lesson 1 Lesson 1 provides an introduction to Business Ethics. Finally tools and techniques of ethics management within a business corporation will be demonstrated (Chapters 3-5) Lesson 3 Lesson 3 examines ethical issues in the employee-employer relationship.04.0. 8 of 71 14.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Lesson 2 Lesson 2 introduces the theoretical fundament of business ethics. Furthermore the challenges posed by sustainable consumption will be examined. It will be discussed whether corporations should assume some degree of responsibility for the ethics of their suppliers. Lesson 8 Lesson 8 summarises the entire content with a future oriented perspective. the challenges posed by sustainability to business-government relations and the importance of strong governmental regulation for achieving potentially sustainable solutions will be outlined (Chapters 10-11). meaning. Lesson 7 Lesson 7 deals with the role played by various types of civil society organisations in society as important stakeholders of corporations.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. I hope you will enjoy the course! 9 of 71 14.. recapitulate the role and significance of stakeholders as a whole for ethical management and reviews the implications of corporate citizenship thinking for business ethics (Chapter 12).0. As an addition it will be examined which tactics such groups might employ towards corporations to achieve their purposes. Considering the global reality of business activities its also necessary to discuss the differences in shareholder roles and corporate governance in various parts of the world (Chapter 6).. Furthermore the specific stake that governments have in corporate activities.Management and Ethics_Demoversion http://127.2011 13:01 .0. Lesson 5 Lesson 5 discuss the nature of shareholder relations to the corporation and analyses the rights and the duties of shareholders. Lesson 6 Based on the fact that suppliers and competitors exist in mutual interdependence with a given organisation the ethical issues and problems that arise in an organisation’s dealings with its suppliers and competitors are examined in Lesson 6. assess the value of the notion of sustainability. It reiterates the role. and importance of business ethics. summarises the influence of globalisation on business ethics. Furthermore the arguments suggesting that attention to business interrelationships and the network economy may contribute to more sustainable business models will be assessed (Chapter 9).04. The appropriate relationships between business and civil society and the role of civil society in providing for enhanced corporate sustainability will be discussed. Several of the specific ethical problems and dilemmas arising in the relation between companies and their shareholders will be analysed and it will be presented how shareholders can influence corporations towards ethical behaviour and sustainability. 0.Management and Ethics_Demoversion http://127.04..2011 13:01 . 10 of 71 14.0..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Make note of the course assignments and their timing. Case Work: In two of the eight weeks I will post a business case instead of a "normal" discussion question. that you are not very familiar with E-Learning lectures at the Carolus Magnus University Brussel. you must pass its participation components. Before you begin to study a course.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.Management and Ethics_Demoversion http://127.04. assumptions. The second case is a group work activity. Be aware. that means every student will develop an individual case which will be graded. begin to work through the lessons in the textbook and the Study Guide.2011 13:01 . when ever you need some further clarification or when ever a problem will raise. the quality of the case solution (similar grades for all group members) and the individual contribution to this solution (different grades for each student). it is my firm conviction that working with your fellow students is as important as working with the learning resources provided. Of course its always possible to ask me directly or to send me a mail. and skills. The grades for each student will cover both. and submit assignments as required. take some time to read the entire Study Guide. 2. understandings. The case work tasks will be offered in two different ways: The first case is just an individual task. Once the course starts. and pay particular attention to the section "Final Grade". complete the interactive activities as directed. that means all the members of a group will participate in the development of one single group solution. As a general rule.. That mean you will not be "teached" in any way. For details and for a more meaningful description of the elements take a look at the according subsections in this Study Guide: Weekly Discussions: The main element of this course are discussions and/or learning conversations. Therefore a big portion of your final grades will be derived from your participation in the interactive activities of the course. In the first place students will learn from the course material and from each other and not from the Professor. but you have to work out the content presented in the textbook for your own and you have to expand your knowledge through a dialogue with your fellow students. you should study one lesson every week. Let me offer a rough overview about the main structural elements of the course. following the instructions therein for completion of assignments and interactive activities. 11 of 71 14. The Professor's role is to enable and to moderate your discussions. So please don't hesitate to contact me.. The key to your success in this course will be the development of learning conversations with your fellow students. teaching the basics as in a traditional classroom is not part of his job. To get pass in the course.0.0. Therefore I integrated a detailed description of the main elements and tasks within this course. This means engaging with them in a dialogue that will illuminate key ideas. Course Planning Formal information I am working on the assumption. 0.0.04.Management and Ethics_Demoversion http://127.2011 13:01 ..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.. 12 of 71 14. It will be started with a discussion of (Evaluating ethical theories. Lesson 3 examines ethical issues in the employee-employer Week Lesson 3: relationship..0.04.2011 13:01 . Finally tools Managing and techniques of ethics Business management within a Ethics) business corporation will be demonstrated. Making Lesson 2: Week order to find out about Discussion Decisions in Theoretical 2 organisational settings that (Lesson 2 Business framework accommodate ethical virtue topic) Ethics. Secondly the Business decision-making process in Weekly Ethics. It will give you an Week Lesson 1: understanding of the main 1 Introduction issues of the topic and it will provide a frameworks that have proven useful to putting ethics into corporate action.. In the following table you will find a detailed description of the week-lesson correlation. Study and Work Plan The weekly structure in detail In addition to the lesson-based structure the course is also characterized by a strict weekly-based structure.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Chapters 1 and 2 Weekly (Introducing Discussion Business (Lesson 1 Ethics. Framing topic) Business Ethics) Lesson 2 introduces the theoretical fundament of Chapters 3-5 business ethics. eek Topic Content Chapters in the textbook Weeks's activities Lesson 1 provides an introduction to Management and Ethics. Employees' 3 Employees rights will be assessed carefully and the issues of employment ethics will be put under the light of globalization Chapter 7 (Employees and Business Ethics) Case Exercise 1 13 of 71 14.0. Furthermore the table contains the corresponding readings and the main tasks for each of the sections. Each lesson has a duration of one week or the other way round each week covers one of the lessons.Management and Ethics_Demoversion http://127. will be analysed. Weekly (Consumers Discussion and Business (Lesson 4 topic) Ethics) Chapter 8 Week Lesson 5: 5 Shareholder Weekly Discussion (Shareholders and Business (Lesson 5 topic) Ethics) Chapters 6 Chapter 9 Weekly (Suppliers. Lesson 5 discuss the nature of shareholder relations to the corporation and analyses the rights and the duties of shareholders. Furthermore the 4 Customers challenges posed by sustainable consumption will be examined.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. and sustainability.0.04. Based on the specific stake that consumers have in corporate activities consumer related issues in context of globalization will be Week Lesson 4: discussed. Furthermore the arguments suggesting that attention to business interrelationships and the network economy may contribute to more sustainable business models will be assessed. Several of the specific ethical problems and dilemmas arising in the relation between companies and their shareholders will be analysed and it will be presented how shareholders can influence corporations towards ethical behaviour and sustainability. Finely arguments for more responsible marketing practices and notions of corporate citizenship in relation to consumers will be presented.0.Management and Ethics_Demoversion http://127.2011 13:01 .. It will be discussed whether corporations should assume some degree of responsibility for the ethics of their suppliers. Lesson 4 outlines the ethical issues and problems faced in business-consumer relations. Discussion Competitors (Lesson 6 and Business topic) Ethics) Lesson 6: Suppliers eek 6 and competitors 14 of 71 14. Based on the fact that suppliers and competitors exist in mutual interdependence with a given organisation the ethical issues and problems that arise in an organisation’s dealings with its suppliers and competitors are examined in Lesson 6.. Considering the global reality of business activities its also necessary to discuss the differences in shareholder roles and corporate governance in various parts of the world. As an addition it will be examined which tactics such groups might employ towards corporations to achieve their purposes.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Furthermore the specific stake that governments have in corporate activities. Chapters 10 and 11 (Civil Society Weekly and Business Discussion Ethics. The appropriate relationships between business and civil society and the role of civil society in providing for enhanced corporate sustainability will be discussed. (Lesson 7 Government.04. topic) Regulation.0.0.. 7 NGO's and government Lesson 7 deals with the role played by various types of civil society organisations in society as important stakeholders of corporations. meaning. summarises the influence of globalisation on business ethics.. assess the value of the notion of sustainability.2011 13:01 . and Business Ethics) Lesson 8: Week Future 8 perspectives Case (Conclusions Exercise 2 or a similar and Future Perspectives) group task Chapter 12 Week 9 --- --- --- Continuation Case Exercise 2 or a similar group task 15 of 71 14. It reiterates the role. Lesson 8 summarises the entire content with a future oriented perspective. Lesson 7: Week Civil society.Management and Ethics_Demoversion http://127. and importance of business ethics. recapitulate the role and significance of stakeholders as a whole for ethical management and reviews the implications of corporate citizenship thinking for business ethics. the challenges posed by sustainability to business-government relations and the importance of strong governmental regulation for achieving potentially sustainable solutions will be outlined. Grading Schema Grading Schema 16 of 71 14.2011 13:01 .Management and Ethics_Demoversion http://127.04.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.0... .. Your final grade will be determined as outlined below.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. For more information on what is required for each component of your grade. Major Individual Assignment) will be graded separately on a mark based grading schema. To keep you updated as much as possible about your performance level during the course you will get a performance feedback after each week. click on the according section at the right.2011 13:01 . Assignment Weekly Discussions Case work Total Marks (Grade Distribution) 60 (60%) 40 (40%) 100 (100%) To be successful and/or to get a "pass" in this course you have to reach a performance level of at least 60%. 17 of 71 14. Final Grades How you will be graded In this Management and Ethics course you will be graded in several different ways. Please ensure that you plan your time accordingly.0.Management and Ethics_Demoversion http://127. Each task within the course (Weekly Discussions. Cases.04.0. Although the main idea of both cases is similar the case work progress will be different.2011 13:01 . Therefore the grades for case 1 are assessed on an individual basis. Recognize opportunities to apply course concepts to your professional life. The feedback you will get here applies directly to your work and you will have an opportunity to address your weaknesses and build on your strengths in further case exercises. You will complete two cases during Week 3 (case 1) and Weeks 7 and 8 (case 2). and 18 of 71 14. The entire group has to develop one single case solution or a similar group task. you will be able to do the following: Understand and appreciate the course concepts from the experience of application and discussion. Case 2 will be a group task. The grades will be based on a group grade (weight: 50%) which considers the quality of the solution and an individual grade (weight: 50%) which will consider the contribution of each group member to this solution...0. Work effectively as a member of an ad hoc group. Each student will develop an individual case solution. Learning Objectives After completing the required cases. The intention of this approach is to give you good practice with case methods. there are no group grades. Write complete and persuasive analyses independently. The specific parameters of the assigned cases will be posted in Weekly Discussion & Case Exercise forum during the case exercise weeks.04. The cases will put you in the position of a manager who must make decisions within complex and uncertain environments. Philosophy of the case exercise The case exercise (individual submissions) resembles a typical exam format insofar as you will read the case and write your answer in a short period of time. Case Work Guidelines for the case work General statements with respect to case work activities Case work is included in this course for several reasons: To give students the experience of working in a group to discuss a typical work problem.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. To encourage the application of a variety of course concepts to operational situations. Effectively plan and execute your Major Individual Assignment.0. The statements below provide important information concerning the case work process and the timing of the case exercises.Management and Ethics_Demoversion http://127. Critically evaluate proposals posted by your group members. To provide experience in using a rigorous approach to the analysis of an issue. Case 1 will be solely an individual task. assumptions (making good assumptions is a skill in itself). would I feel comfortable proceeding as this paper recommends?” 19 of 71 14. questioning the input for consistency and completeness..There is no “right answer” to a case. As a final check on your comfort level. weaknesses with respect to references issues could be interpreted as "Plagarism" and therefore could easily lead to a fail of the entire course. Presentation Guidelines for the Case Exercise The following guidelines apply to the case studies and are meant to address such common problems as poor writing. inconsistent suggestions. My role as the coach I will provide feedback and guidance as necessary during case work. General Guidelines Each case presentation must be no more than 1. This process helps to ensure that your response is not influenced by a response from another student. Your writing must. and recommendations. ask yourself.0. You should provide a managerial writing piece that shows you have made an informed decision: one made after taking into account all the relevant known and assumed elements in the environments facing the organization.2011 13:01 . Ensure that you follow proper referencing as well. It takes a lot of time to pull things together as a final version. be clear and concise. Since team work cases are much more tricky than individual cases I strongly suggest to keep the timeline in mind. In the second case you (as a group) will be required to work together to develop a case solution. “If I were in the position of the decision maker. calling on a particular group to discuss specific issues. This might include calling on individuals to complete their initial case responses on time. The idea of this collaborative task is to offer you the chance to get to know the special requirements of team work in a virtual environment and to practice this special kind of team work. although there may be a large number of unsatisfactory answers consisting of off-the-wall.Management and Ethics_Demoversion http://127.0.000 words in length and contain no more than three appendices. For example I suggest to put together a draft presentation for the case 3-4 days prior to the Case Presentation date (end of week 8). analyses. poor analysis. Your submission should be uploaded with the special link "Case 1 solutions" at the main page of the course. to help you independently think about objectives. therefore.04. and misunderstanding of expectations.. However. This means that the reader has to understand what it is you want to do and why you want to do it. or suggesting further areas to be discussed.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. At the end of the case weeks I will provide general as well as individual feedback on the case and the group's participation during the case work. I will not provide solutions. Management and Ethics_Demoversion http://127. These may be used for detailed calculations or other material that would otherwise interrupt the flow of your analysis.04. the date of submission. Confine yourself to those that are significant or potentially significant.2011 13:01 .1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Reports over 1. the coach’s name. Executive Summary Nothing that follows in the body of the presentation should be a surprise to the reader.000 words will be penalized (I will just grade the first 1. Any factors outside your analysis that could impact its applicability and resulting recommendations should be listed here. What is recommended to resolve the situation – the plan of action. state here what is outside of your analysis. The executive summary can be considered analogous to the abstract of an academic paper.0.0. and the word count. Bulleted lists are fine. You may have a maximum of three appendices. Somewhere between zero and six assumptions and scope statements should suffice. Use the Word Count facility under the Tools menu in MS Word to calculate the word count. How the problem was investigated – the methodology.. Remember that the body of the report itself should stand alone. What the objectives and perspective(s) are (issues or criteria may be included). Size and Submission Each case study is limited to 1.. Scope is likely to be well defined by the case and the questions set.000 words). but assumptions and scope 20 of 71 14.000 words exclusive of the Executive Summary and Appendices. Appendices with paragraphs in them will be included in the word count. Elements of the Paper These elements need to be covered in your case presentation: This contains the name of the case. A detailed Table of Content is absolutely necessary! Title Page Table of Contents Having read the executive summary. the reader will know: Why the report is needed – the situation. the course title. state an interpretation here as an assumption. If not. your name. Remember that you may be challenged on your assumptions. the appendices provide supporting information only. Assumptions and Scope If something in the case is unclear or contradictory. whereas scope provides focus. Assumptions provide context for the analysis. Justification in the presentation is not required. and their significance made clear. are weighted according to their relative importance. There should be no hint of assumptions or recommendations in objectives. not just those in your paper..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. authority. or certification. inventory turns. finish. The preferred recommendation (or set of recommendations) is the one that best satisfies these objectives. will be evaluated against these desired outcomes.2011 13:01 . If issues are not provided in the case questions.Any recommendation. A bulleted list of no more than six items is fine. Major Issues Issues are what you’re going to address in your analysis and recommendations.Management and Ethics_Demoversion http://127. or throughput. Thus.. recommendations are assessed against the objectives. consistent with the information in the case. Measurable – usually a numeric indicator of progress toward the objective. Objectives are the results your recommendations are designed to positively influence. the resolution of which will have the most impact on the organization.04. or even the most important. From a consumer perspective. The quality of the recommendations is determined by their impact on these key results areas. Managerial objectives might be cost. but state each issue succinctly first. What are they and why are they important? Issues may be problems or opportunities. select two to five. Do not assume that all. Achievable – will reasonable effort. or frequency. occupancy. Objectives Examples of operational objectives might be ROI. and skill? Time bound – start. objectives often transcend issues and survive the implementation of recommendations as ongoing organizational concerns. realistic. or lead time. 21 of 71 14. Write a paragraph or two of explanation. collectively represent operational success. quality.0. if required. objectives might be price. Issues are explored in the analysis. availability. The form of outcomes must be SMART: Specific – an observable behaviour or outcome which is linked to a rate. produce the desired result? Relevant – do those charged with the objective have the necessary knowledge. reflect the interests of all major stakeholders. staff turnover. percentage. A balanced set of objectives are mutually exclusive.0. or milestone date(s). They are the key result areas of the organization or operation under study. issues have been identified in the case questions. statements should be necessary. properly directed. Label opinion as such. Your reader should be left convinced that your Recommendations and Plan of Action 22 of 71 14.. Make the rigour of your thinking evident.' or 'perhaps. Do these steps collectively address the issues? Do they positively influence the objectives? Are they justified by the facts of the case in the analysis? State each recommendation as the first sentence of a paragraph. identify chains of causality. Avoid multiple recommendations in a single statement. so logical ordering and clarity are important. There is no need to reproduce case data.” statements.. Avoid weasel words such as 'could. Every issue you identify should be carefully explored in light of the qualitative and quantitative data you have marshalled. while avoiding overwhelming your reader with pages of unrelieved. when and how they are to be completed... Often. then . creativity. flow charts. and insight..Management and Ethics_Demoversion http://127. It is looking into an issue deeply enough that your reader is assured you have gotten to the heart of the matter. Tables.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Each of your recommendations must be thoroughly supported by this analysis. but may be incorporated by reference. Previous exposition need not be repeated. as well as appropriate use of the tools provided in the text or in previous courses.. The analysis is likely to be the major portion of your paper.' The rest of the paragraph is supportive explanation: key data. and definitive. and by whom. Here you demonstrate your critical thinking ability. or graphs may be used to display your data. and show costs and benefits. alternatives considered.. Analysis is not an exercise in coming to a consensus of opinions. charts. Use diagrams. Outline the specific steps to be taken. contrast and compare perspectives." Be decisive.' 'might... simply incorporate it by reference. Often you will evaluate alternative courses of action. Avoid recommendations suggesting further study. Base your arguments on data in the case. dense text.2011 13:01 . declarative. you will get no credit for them. fewer recommendations have more impact than many.0. Analysis This is the statement of your results.04. Avoid depicting the same data in both a table and a graph. This is where you apply rigorous analysis to the issues you have raised. If there are contingencies or uncertainties beyond the scope of your analysis.0. impact on objectives. "I recommend .. address them in “If . and so on as required. The overall impact of the recommendations on the objectives should be stated and balanced against the cost of implementation. It pulls the paper’s arguments together and defines their impacts. Make sure that the conclusion leads the reader to confidence in the paper’s scope. A review of the assumptions and scope chosen may prompt some specific cautions.0.04. Additional issues may have surfaced or areas for further investigation have become apparent. it should provide closure. recommendations. The conclusion does three things. At a minimum. Many times. leaving the reader satisfied that the paper explored a situation that led to a meaningful conclusion. all the data and quotations in your presentation must be referenced.Management and Ethics_Demoversion http://127. as a group. The methodology of the analysis or the extent of the recommendations in a paper of this length may have introduced some limitations. 23 of 71 14.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. balance. creativity. What additional data would strengthen the analysis? Are there directions for further research? Third.. Conclusion Second. methods. and recommendations. One page is sufficient. it states what the paper has demonstrated. Breadth. it highlights the major conclusions of the paper and their significance. that is. Hypertext links are a nice touch. searched the library.0. Furthermore list the references at the end of the paper.. and diversity are advantageous. References Use footnotes for the references and for offering additional explanations of the matter in the text. readers will skim the executive summary and conclusion to determine whether or not to read the entire paper. represent the best course of action. currency. Aim for one to three paragraphs. First. and networked to find original sources. it points out the limitations of the paper.2011 13:01 . Provide evidence that you combed the Internet. 0.04.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Weekly Discussions Guidelines for the weekly discussions 24 of 71 14.Management and Ethics_Demoversion http://127...2011 13:01 . Therefore it is important that you 25 of 71 14. Therefore the objective of each discussion is to share ideas and resources. contain no new observations. or worse. stimulate application thinking that relates to issues from your own experience. That is. not an assignment forum. insights will emerge that no individual (including me) held before the discussion began. and skills to actual experiences. challenge or question prevailing ideas and assumptions with new evidence or alternative perspectives that are well argued and substantiated. constructs. comments. challenge convention. that is. a rich discussion will create knowledge. We can only develop insightful discussion threads if we have time for interaction. perspectives.Management and Ethics_Demoversion http://127. support the development of one another’s thinking through questions. seek a particular piece of information out of curiosity. If I'll be travelling that day or otherwise engaged. explaining the connection between what is observed and what is inferred..2011 13:01 . add experiential value: connect or contrast ideas. see a variety of applications and to hear various perspectives on the material. I am looking for postings which: add to the academic value of the conversation by presenting new information. demean them. or references. In any event.0. insights. General statements with respect to the discussion part of the course The purpose of the weekly discussions is to: help you engage with the material from the textbook and Study Guide. Generally. Time Frame for Posting Responses: This is a discussion. you'll have the question in time so that on a given weekend you can wrap up one week and get started on the upcoming week's question if that's the way you want to organize your work. and responses. or experiential value. try new ideas. arbitrarily reject other points of view. make connections so that synergies are created. and recognize each other’s contributions. substantiate generalizations by using specific observations and/or data. Discussions are a way to link your life experiences to the course material for the benefit of everyone in your group. merely regurgitate materials found in the textbook or Study Guide.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. concepts. Ideally.. connect contributions made by other students in a way that is more than summarizing. arguments. echo contributions made by other students without adding something to the exchange. insights. are primarily speculative or judgmental.0.04. I may post it earlier. uncritically accept conventional wisdom. acknowledge the influence of personal feelings or biases on the reasoning process. Postings seldom add value when they: are not relevant to the questions or discussion or are difficult to interpret or understand. information. concepts. Guidelines for the Weekly Discussion Posting the Weekly Discussion Question: I will post the Weekly Discussion question by Saturday afternoon. In each discussion week (week 1.2011 13:01 . having the ensuing dialogue carry on through Sunday. I am convinced.04. comparisons. or challenges.Management and Ethics_Demoversion http://127.. Here’s how I calculate the marks.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. 6 and 7) you get: 4 points (maximum) for answering the weekly question fully – data. I would like to see a summary of the discussions during the week from each one of you. 4 points (maximum) for insightful questions and/or responses in the discussion – probing. 26 of 71 14. Over the 8 weeks of the course I do make a concerted effort to respond to each of you as often as possible. towards the end of the week. please let me know as soon as possible. While I read all the postings. The discussion does not work if people sit back and wait to dump their thoughts in batch mode at the end of the week.2. I will create a discussion thread in the forums each week under which learning postings will be made. Problems: If you have problems responding to the Weekly Discussion question (travel. This provides a chance to enter into a dialogue with one another for the balance of the week. Discussion Cutoff: There's another question in the wings. references. Please post your individual summary (weekly learning posting) until Sunday midnight each week. I would like each group member to post their learning of the week. Weekly Learning Posting: Towards the end of the week. as per the schedule of placing initial responses by Wednesday.0. post your initial response to the Weekly Discussion question no later than mid-day Wednesday. and posting a Weekly Learning by Sunday evening. Keep us all informed! Marking your contribution to the Weekly Discussions As mentioned above the objective of the weekly discussion is to widen your appreciation of the possible applications of the course material as well as to ground the theory in your own experience. professional or personal. that this will result in "value addition" for all of us. I do not need to know the details of your situation.e.0. 4. 5. Your participation in the weekly discussion represents 60 out of 100 marks or 60% of your final grades. in a given week I will not necessarily directly respond to everyone in the discussion. My Participation: I definitely will participate in the Weekly Discussions. Each week I monitor and record your participation on a spreadsheet. technical problems. personal problems). Therefore. Also my marking will be based on postings within the assigned week – i.. and this course moves fast. when discussions are wrapping up. You’ll get one point for less complete answers. applications. but I and your team-mates do ask that you let us know if you will have trouble participating in a given week and/or if your participation has to lapse for a few days. adding information or perspective . keeps the discussion on topic as opposed to "drifting off" Proactive in pushing the dialogue along & responding to follow-up questions asked of you. providing data.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.Management and Ethics_Demoversion http://127. Everyone can get this 100 points! Initial postings need to be received by mid-day Wednesday for full credit. responses & questions posed to others that further the dialogue Make a conscious attempt to have your comments / questions of others "dig deeper" re: the week’s topic & the intended focus of the question. comparisons. adding information or perspective..0. Synthesis. wrap-up / weekly learning Depth of thought. Please contact me with any questions. Grading of a week’s discussion ends on Sunday evening.04. Relevant and accurate interpretation of the issues as they relate to your experiences / industry practice Quality of Interaction. supportive.e. (10 x 6 weeks = 60) 20 case points per case (20 x 2 cases = 40) 100 points maximum total.. In total: 10 discussion points maximum per week. answered the weekly question fully. examples.2011 13:01 . a "well considered” reflection of the week’s readings & discussion Does in fact synthesize the lesson and the personal "take-aways" from the readings & dialogue (not simply summarizing) 27 of 71 14. and references. i. supporting.not solely expressing interest or agreement with someone else’s posting. My expectations Initial Posting / Response to Question Using the concepts and issues discussed in the reading to frame your analysis Depth of thought. 2 point for an insightful weekly learning posting. not just interest or approval.0. Again … use concepts and issues discussed in readings to frame your questions and responses Probing. We’ll know we’re on the right track when the discussions are both exciting and challenging. Maintains focus. 28 of 71 14.Management and Ethics_Demoversion http://127.0. Your participation in the group is crucial to the success of the other group members. Lack of participation is unfair to those who are actively participating...04.2011 13:01 . you will not receive a pass or credit for that course in its entirety.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Participation in your group is crucial to your own success as well. because without a passing grade in the participation component of each course.0. 04.: Business Ethics. If you are traveling or if you will not work at a fix place (home office. The idea of this summary is to offer a bit more flexibility. 2th ed. Its absolutely not sufficient to reduce the required reading just to the Study Guide. Matten. concepts.. Since the content of this summary is solely based on the textbook I decided to abstain from individual references but to make a general reference. Lessons Summary of the course content With the following sections (Lesson 1.. university and so on) you could always take a quick look at the main issues. You should keep in mind. 3. You definitely have to read the textbook itself. A.0.0. D. The entire content and all the figures are taken from Crane.2011 13:01 . Oxford.8) I want to offer you a short summary of the main facts presented in the textbook. 29 of 71 14. mentioned in the textbook. 2006..Management and Ethics_Demoversion http://127..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. tools and so on. that this Study Guide is just a short summary of and not a substitute for the textbook. . Objectives At the conclusion of this chapter you will be able to Define business ethics and argue for its relevance. 5.04. 6. 3.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Outline globalization as a major context for business ethics. Examine the meaning of Corporate Citizenship. namely globalization and sustainability. Required Readings Please read chapters 1 and 2 of your textbook (Crane and Matten) and explore the 30 of 71 14.. 2.2011 13:01 . Lesson 1 Introduction to Business Ethics Overview and objectives What is Business Ethics Why are Business Ethics importan? Globalization and Sustainability Framing Business Ethics Weekly Discussion 1.Management and Ethics_Demoversion http://127. Some intuitive questions arising from the topic's nature shall be discussed more directly. Present the 'triple bottom line' of sustainability as a potential goal for business ethics. we will set the base for understanding business ethics.0. Hence. Overview and objectives Overview In this Lesson we take a first broad look at what business ethics are and what they are concerned with. Analyze the responsibilities corporations have towards society and their nature. 4.0. and provide typical frameworks that have proven useful to putting ethics into corporate action. We will point at two major phenomena that have been challenging the business world demanding ethical response. Provide differentiated views on the scope and variety of a firm's stakeholders. There will. or right or wrong and why such decisions get made and to try and discover whether more acceptable business decisions and approaches can be developed. one has to admit that these 'bad' ethics still are ethics of a kind and that business activities would hardly be possible if every businessman always lied. inevitably be disagreements about what exactly constitutes 'ethical' business.0. What is Business Ethics Business Ethics Defined Is there an ethical sphere in business? Business sometimes is called a game equal to poker. activities. if buyers and sellers never trusted each other. 31 of 71 14... however.0.Management and Ethics_Demoversion http://127. where deception and lying are perfectly permissible.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.1 depicts why ethics have become an important part of business and lists some of its benefits.2011 13:01 . That's how business ethics appear as a phenomenon and as a subject of studies. Why are Business Ethics important Figure 1. and decisions where issues of morally right and wrong are involved and addressed. Here is a definition of the subject itself: Business Ethics is the study of business situations. It thus makes sense to try and understand why certain decisions should be evaluated as ethical or unethical. online resources related to those chapters.04. But. 2011 13:01 .and thus responsible for its actions. In recent times and thus most relevant for today's businesses. Figure 1-1: Why Business Ethics are important Globalisation and sustainability Business ethics have been constantly changing their focus since its expressive occurrence. globalisation and sustainability can be seen as the two major challenges that businesses face in ethical perspective.0. broadly spoken. Figure 1-2: Globalisation and sustainability as key contexts of Business Ethics Framing Business Ethics Numerous approaches have been undertaken aiming at bringing business ethics into corporate practice. The most fundamental question in doing so is whether a corporation can be moral .1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Corporations itself are.0.. artificial persons in terms of the law that are owned by 32 of 71 14.Management and Ethics_Demoversion http://127..04. Management and Ethics_Demoversion http://127. Figure 1. Corporate Citizienship I Weekly Discussion Weekly Discussion & Case Exercise Weekly question(s) of week 1 Follow take a look at the review of the book “The Corporation” by Joel Bakan..0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.3 discusses some of the most common ways of the integration of corporate responsibilities. Figure 1-3: Framing Business Ethics: Corporate Social Responsibility.0.2011 13:01 . But as any corporation. After your review please answer the following question (until Wednesday) and discuss the answer of the other goup members (between Thurday and Sunday). Stakeholder Theory. has an internal decision making structure and a set of beliefs and values (organizational culture). just as an individual. 33 of 71 14.04. shareholders but exist independently of them.. The corporation's decisions are made by managers that must protect the investments of the shareholders. the corporation itself can thus been seen to be as moral as their managers and employees. 1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.0.04. You are not expected to start Week 1 discussions before Monday.Management and Ethics_Demoversion http://127.. Weeks run Monday to Sunday and only your responses which fall between this period are graded.. Do you agree or disagree to the statement (of course you should explain/justify your position!) Please consider the following notes: Please use the forum below for your initial posting and for your discussion contributions.0. Set out your position on Bakan’s description of the corporation’s nature as psychopathic. I 34 of 71 14. Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 1 question(s) or participate in the Case Exercise.2011 13:01 . Management and Ethics_Demoversion http://127..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M..0.04.0. Lesson 2 Theoretical Framework 35 of 71 14.2011 13:01 . 0. 5. Overview and objectives Normative ethical theories Decision-making in Business Ethics Tools of Business Ethics management Weekly Discussion Overview and objectives Overview In this lesson we will assess the more theoretical fundament of business ethics.. Last. 2. 4.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M..Management and Ethics_Demoversion http://127. 4 and 5 of your textbook (Crane and Matten) and explore the online resources related to those chapters. Examine different ways of organising for the management of business ethics. Delineate key individual and situational influences on ethical decision-making. 1. showing us the broad range of thoughts on how we can find out about what is right and wrong. Examine why ethical and unethical decisions are being made in the workplace.0. Critically assess the relevance of organisation culture and leadership for business ethics. Secondly we look at what influences the decision-making process in order to find out about organisational settings that accommodate ethical virtue.04. we take a quick glance on tools and techniques of ethics management within a business corporation. We start over with an approach to traditional and contemporary ethical theories. 3.2011 13:01 . Provide an overview and explore the potential of traditional and contemporary ethical theory. 36 of 71 14. Objectives At the conclusion of this chapter you will be able to Locate the role of normative ethical theory within the ethical decision-making. Required Readings Please read chapters 3. It as well takes a look to some major ethical theories that have shaped our understanding of right and wrong during past millennia.04.0. That's where ethical theories come into play and help to understand and explain different normative settings.2011 13:01 .Management and Ethics_Demoversion http://127. This internal knowledge is rarely reflected upon and often uncommon with others.0. Figure 2-1: Perspectives on ethics: Extreme positions and the middle way Figure 2.. however. Figure 2.1 gives a general overview of how ethical theory can be systematized and briefly explains each of the main positions found. Normative ethical theories Business Ethics Defined Ethical theories are the rules and principles that determine right and wrong for a given situation. of what is right and wrong. Wherever values come in conflict (which is what primarily happens in any conflict).2 consequentially shades some light on what is known as traditional ethical theory. 37 of 71 14.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. In a business setting.. rational and widely understandable and thus efficient decision-making is indispensable. we all have some prior knowledge of what is right or wrong that helps us to decide. a systematic. Figure 2-2: A system of traditional ethical theory with example In contrast to traditional ethic theories. integrative solutions in order to make ethical decisions. the contemporary ethical theories suggest less imposing and more intuitive..04.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.0.2011 13:01 .Management and Ethics_Demoversion http://127.0. Figure 2-3: Overview of contemporary ethical theories 38 of 71 14.. Thus. Both. After making a moral judgement. most people are easily influenced by the situation that they are exposed to. Figure 2. a moral intent can be established that might be followed by a moral decision. Examples can be found in the textbook pages 149-162. in this process of ethical decision-making individuals are influenced by a number of factors. the issue in question and the context of the decision play important roles.04.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. 39 of 71 14.0. Decision-making in Business Ethics Whenever decisions are likely to have significant effects on others and/or leave different courses of action open to decide for or against.. However. awareness is a crucial factor for ethical behaviour. Recognizing the morality of an issue is the first step in taking a moral decision. Figure 2-4: Individual factors of influence on ethical decision-making Beside individual characteristics. Both are shortly listed and explained below (Figure 2.2011 13:01 ..0.4 lists the most significant individual influence factors.Management and Ethics_Demoversion http://127.5). individual and situational ones. it is likely to be a question of moral status. 0.. communication channels for reporting and advice for transparency. ethics training for staff and some kind of reporting. ethics officers and committees.Management and Ethics_Demoversion http://127. It typically contains mission/values statements..04. risk analysis and management. Figure 2-5: Situational factors of influence on ethical decision-making Tools of Business Ethics management Business ethics management is the direct attempt to formally or informally manage ethical issues or problems through specific policies.0.2011 13:01 .6.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. practices or programmes. the involvement of external ethics consultants. Weekly Discussion Weekly Discussion & Case Exercise Weekly question(s) of week 2 Theoretical Framework: 40 of 71 14. Two main topics from a broader range outlined in chapter 5 of the textbook are depicted in Figure 2. codes of ethics. Management and Ethics_Demoversion http://127. this could provide a good chance to play off the main competitor. Christina and her husband invited his sister to dinner. Christina is the CVO in an IT consulting company.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Part2: To which degree do you think are ethical and legal behavior compatible in general? Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 2 question(s) or participate in the Case Exercise. The discussion for Week 2 or the Case Exercise will focus on topics covered in Lesson 2. As a counterperformance.. She claimed that this is just a pretense from her bosses to begrudge her the bonuses due to the fact that she’s a woman. There have been hard times for the company because they had financial problems and lost many customers to their main competitor so that they already had to decruite several employees. Earlier she has always been at the clients and was able to invoice much money to become bonuses. 41 of 71 14. she wants to apply in the company of Christina and expects to get a good job there with her support. Because of her annoyance.2011 13:01 . so that she’s too occupied with minor tasks and can’t receive premiums through customer-related projects. her bosses are always giving her internal things to do. But since the management of the company changed. the sister offers her a paper with confidential details about the business strategies including the financial investments of the company and the previously undisclosed annual report. After another exhausting working day.04.. Should Christina accept this proposal and use the business documents from the competition for her own purpose? Which options of acting does she have? Evaluate them by reference to the ethical theories from the coursebook. Usually they’re not speaking about business because the sister’s working for the competitor but at this day she told that she’s very dissatisfied with her job. Due to the fact that the company is at a risk to become insolvent.0.0. Part1: Please outline the ethical wrongdoings for Christina and her sister-in-law. Overview and objectives Overview In this week's lesson we examine ethical issues in the employee-employer relationship... 3.0.as well as duties .Management and Ethics_Demoversion http://127. that he pays. Objectives At the conclusion of this chapter you will be able to discuss the role of employees among the various stakeholder groups.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. 42 of 71 14. 6. Required Readings Please read chapters 7 of your textbook (Crane and Matten) and explore the online resources related to this chapter. workers have rights . Even if one can argue for the employer to deserve control and set the rules how people. explain basic issues of managing employees in a globalised world as well as in terms of sustainability. 2.04. 5. Lesson 3 Employees perspective Overview and objectives Employees as stakeholders Ethical issues in Human Resource Management (HRM) Ways of tackling discrimination: Affirmative Action (AA) Employing people in the context of globalisation and sustainability Weekly Discussion 1. We will assess these employees' rights carefully and put the issues of employment ethics under the light of globalization and sustainability. shall behave. explore the employers' involvement in enabling employees to live up to their duties.that have to be discussed and respected and nevertheless are often compromised. identify core ethical issues of employees' rights and duties.2011 13:01 . 4.0. Many of them can be legally fixed through regulations and contracts. which. Be it a question of fair wages and conditions. costs and dependencies for both sides. Employee-related ethical issues are very likely to be present wherever managers work. in Kantian terms. Employees as stakeholders Dealing with employees is probably one of the areas where most of us are the most likely to encounter ethical issues and dilemmas. Figure 3. not be treated as 'a means only'. But it must.2011 13:01 . They mean investments. for a means.Management and Ethics_Demoversion http://127. most notably new technology and cheaper (labour) resources overseas. So.1 gives an overview of such 'hidden' costs that lead to what is called 'moral hazards'. Figure 3-1: Hidden costs and moral hazards of work relationships Ethical issues in Human Resource Management (HRM) The first potentially ethical issue within HRM that catches one's eye is the term itself.0.2. however.0. Others lay more in the surrounding of a work relationship. From such a view point people primarily are an expensive resource that competes with other resources.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Both shall be briefly outlined in Figure 3. 43 of 71 14.04.. that aren't mentioned in any contract but can lead to reflexive compensation behaviours. they deserve mutual respect and are entitled to certain rights and duties. Staff of course is employed for a special purpose. discrimination in the workplace or simply taking advantage of company resources for private purposes like using the phone or internet. can be regarded unethical.. since employers and employees both are human beings. To make employees out to be just one of the resources within the black-box of value adding systems is close to treating them as a means only. .0. theft and embezzlement.Management and Ethics_Demoversion http://127.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.04. The main duties of the employee are To comply with the labour contract. Figure 3-2: Rights of the employee Typically. That's why the duties of the employee have to be discussed.2011 13:01 .0. too. However. To respect the property of the employer. It thus remains the responsibility of the employer to ensure that employees can live up to their duties. To make appropriate use of the company time and resources. To refrain from illegal activities such as fraud. duties belong to every right. To provide an acceptable level of performance.. Ways of tackling discrimination: Affirmative Action (AA) 44 of 71 14. research has shown that employee behaviour heavily depends on the organizational climate. 'Affirmative action' means special efforts to tackle shortcomings or defects like underrepresentation of a minority group in employment or universities.3 shows several AA-strategies. In the context of sustainability.2011 13:01 . too. values and understandings. Figure 3-4: Employment in the contexts of globalization and sustainability Weekly Discussion 45 of 71 14. we shall shade some light on how this in interconnected with the topic of employment (Figure 3.0.Management and Ethics_Demoversion http://127. This leads to a number of ethical challenges.4)..0.. Figure 3-3: Ways of fighting discrimination in the working place Employing people in the context of globalisation and sustainability Globalisation entails the mobility of people.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Figure 3. the mixture of cultures.04. You should manage to deal with the resource “employee” to prevent that your employees are used. Weekly Discussion & Case Exercise Weekly question of week 3 (Case 1) Within the last years..Management and Ethics_Demoversion http://127. The competition of young high potential working forces from abroad (like China or India) and increasingly tight time schedules are just examples for the occurring change.04.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Please write a Case Study about the topic from the perspective of a responsible Human Relation manager within a company.0. Use the Case Presentation Guidelines provided in the Study Guide (section Case Work) as a guide for the design and the structure of your report.. The fear of being decruited or replaced is leading many employees to work more actively. The discussion for Week 3 or the Case Exercise will focus on topics covered in Lesson 3. a great transformation of working environments came up. Once you have developed your written report make sure you follow the specific instructions in terms of when and how to upload your individual case solution.0.2011 13:01 . 46 of 71 14. unmotivated and burned-out after a few years. Over 60 working hours per week and 24/7 availability for customers is "the order of the day" for many employees. Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 3 question(s) or participate in the Case Exercise. 04..Management and Ethics_Demoversion http://127.2011 13:01 .0. Lesson 4 Consumers perspective 47 of 71 14..0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. 1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.04. We outline ethical problems that can arise from advertising and other marketing practices and strive towards solutions and approaches of ethical and sustainable ways of dealing with consumers in the local and global marketplace.1 offers an intuitive view. critically assess the risks and opportunities of consumer relations in the contexts of globalisation and sustainability. provide an overview of and explore ethical issues within marketing management. explain consumer sovereignty as a goal for ethical marketing. Overview and objectives Consumers as stakeholders Ethical issues within the marketing mix The consumer in the context of globalisation and sustainability Weekly Discussion Overview and objectives Overview In this week's lesson we will assess the specific stake that consumers have in corporate activity. 5. 1.Management and Ethics_Demoversion http://127.0. 4.0. figure 4.2011 13:01 . 2. Objectives At the conclusion of this chapter you will be able to specifically delineate key ethical threats towards consumers. the 48 of 71 14.. Consumers as stakeholders The question of dealing ethically with consumers crosses a wide range of problems. Required Readings Please read chapters 8 of your textbook (Crane and Matten) and explore the online resources related to this chapter. 3.. marketing strategy and market research. explore the notion of consumer rights. In order to start looking at them. Management and Ethics_Demoversion http://127.0.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M... Figure 4-1: Approach to the consumers' stake in the corporation Ethical issues within the marketing mix Most ethical issues concerning business-consumer relations refer to the main tools of marketing management, commonly known as the 'marketing mix' - product policies, marketing communications, pricing approaches and distribution practices. Others appear in marketing strategies, that companies employ in order to attain their goals, as well as in market research, which has come under closer scrutiny due to modern information technology. Figure 4.2 provides with a briefly explained overview of at least potential ethical problems in marketing practice. Figure 4-2: Ethical issues in marketing management, marketing strategy and market research 49 of 71 14.04.2011 13:01 Management and Ethics_Demoversion http://127.0.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M... The consumer in the context of globalisation and sustainability Business ethics management is the direct attempt to formally or informally manage ethical issues or problems through specific policies, practices or programmes. It typically contains mission/values statements, codes of ethics, communication channels for reporting and advice for transparency, risk analysis and management, ethics officers and committees, the involvement of external ethics consultants, ethics training for staff and some kind of reporting. Two main topics from a broader range outlined in chapter 5 of the textbook are depicted in Figure 2.6. Figure 4-3: Consumers in the contexts of globalization and sustainability Weekly Discussion Weekly Discussion & Case Exercise Weekly question(s) of week 4 Consumers and Business Ethics Nowadays the virtual world offers consumers not only the possibility to do bank transfers and online shopping, but also booking of business travels and e-government services like requesting a new passport. For operators of websites and advertising agencies this implies an increasingly relocation of marketing and ad campaigns to the internet. Currently not only the general problem of manipulation through advertising is something to question. Especially the form of personalized and behavioral advertising causes the persuasion to 50 of 71 14.04.2011 13:01 Management and Ethics_Demoversion http://127.0.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M... be a vitreously customer within the internet. This leads to concerns about the record, storage and use of personal data. Users are having a lack of transparency and feeling discomfort about the fact that they couldn’t do something against it. To prevent an introduction of governmental adjustment of personalized ad and to counteract the suspect of users, the “Future of Privacy Forum” in Washington tries to build more trust for users by launching a symbol for personalized advertisements on websites. It gives more information about the coherence between ads and user behavior and provides an insight into the responsible control and use of personal data (see: Future of privacy). Critically evaluate this form of communication with consumers in the virtual environment. In how far could it provide a way to more ethical conduct? Can you imagine other ways to establish a more trust based relationship that ensures autonomy and a reasonable handling with customers and their data for the future? Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 4 question(s) or participate in the Case Exercise. The discussion for Week 4 or the Case Exercise will focus on topics covered in Lesson 4. 51 of 71 14.04.2011 13:01 0.. perhaps because they already play a substantial enough role in business.04. We will. We will look at ethical issues in share trading and accounting as we will explore shareholding in the contexts of globalisation and sustainability. explore. 5.0. insider trading and accounting practices. Objectives At the conclusion of this chapter you will be able to define the notion of corporate governance.2011 13:01 . Shareholders are largely excluded from the ethics literature and subject. 2. outline the ethical content of mergers and acquisitions. however. Overview and objectives Overview In this week's lesson we set out the ethical stake of the stockholder and those with a financial interest in the firm. in what ways shareholders really get involved in the firm (corporate governance) and how and why their interests and rights can get undermined. 3. explore ethical issues in corporate governance. generally. 4. Lesson 5 Shareholders perspective Overview and objectives The shareholder as stakeholder Ethical issues in coporate governance Shareholders in the context of globalisation and sustainability Weekly Discussion 1. specifically delineate approaches to sustainable stockholding. discuss shareholder rights and manager duties. Required Readings Please read chapters 6 of your textbook (Crane and Matten) and explore the 52 of 71 14. provide an overview of ethical problems of shareholders in a globalised environment.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. financial markets..Management and Ethics_Demoversion http://127. 0. This separation introduces the need of some kind of management of interest. The shareholder as stakeholder In former times companies were typically managed by their owners. Managers want high salaries and might pursue power and prestige to the possible shortcoming of the shareholder.2).. Ethical issues in corporate governance Ethical dilemmas may always arise when personal and someone else's interests collide. this is rarely still the case. The probability therefore is especially high for those. These structures and policies are called corporate governance.3 outlines four more business areas where financial interests and their management are likely to face ethical content.04. Today. Corporate governance seeks to set structures that assert shareholders interests and control managers. communication and control between those who own and those who run the companies. Most large corporations are shareholder owned and experience a separation of management and ownership.Management and Ethics_Demoversion http://127.2011 13:01 .1). 53 of 71 14. Shareholders want profits and share price rises. Corporate governance describes whom the organization is there to serve and the way in which the purposes and priorities of the organization should be decided.0. which include hard efforts from managers and may suggest low incomes. The relation of owners and managers is basically defined through a set of rights for the shareholders and duties of management (Figure 5. Figure 5-1: Shareholder rights and manager duties to define their relationship Consequentially there is an inherent conflict of interest between shareholders and managers. the shareholder-manager-relation can broadly be regarded as a prime host for ethical problems in a business environment. online resources related to this chapter.. Figure 5. who survey (supervisory board) and for those who act (executives) within a corporation (Figure 5. Corporate Governance of course experiences different approaches in different cultural districts (read further on pages 222-225 in your textbook).1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. However. 1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M..2011 13:01 .Management and Ethics_Demoversion http://127.. Figure 5-2: Ethical problems in the corporate governance body Figure 5-3: Ethical contents of shareholding and share trading Shareholders in the context of globalisation and sustainability 54 of 71 14.0.04.0. not knowing how to get off without being eaten”. Weekly Discussion Weekly Discussion & Case Exercise Weekly questions of week 5 Corporate Governance Have a look at the scandal of the Indian software and consulting company Satyam (see Business Week)..2011 13:01 .Management and Ethics_Demoversion http://127. Part 1: After the scandal became public. What are your personal expectations of Corporate Goverance and which possibilities do you see to prevent such cases in the future? 55 of 71 14.. Ramalinga Raju expressed himself in the following way: “It was like riding a tiger. Evaluate the significance of Corporate Governance based on the incidence and the relationship between Raju and the shareholders of Satyam.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.04.0.0. Management and Ethics_Demoversion http://127. Corporate Citizenship and ethical values (see Satyam).0.04.. Satyam published its new presence as “Mahindra Satyam” with a focus on customers and a high standard of Corporate Governance.2011 13:01 ..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. 56 of 71 14. Part 2: In June 2009.0. What do you think about this out warded change of image and stakeholder focus? Which impact does the factor globalization has within this context? Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 5 question(s) or participate in the Case Exercise. The discussion for Week 5 or the Case Exercise will focus on topics covered in Lesson 5. there is substantial terrain for unethical behaviours. Overview and objectives Overview Most commonly.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. provide an overview of ethical issues with suppliers. outline how globalisation reframes these problems. discuss whether corporations should assume some degree of responsibility for the ethics of their suppliers. That might be why they tend to be overlooked in ethics consideration. Lesson 6 Suppliers and competitors perspective Overview and objectives Suppliers and competitors as stakeholders Ethical issues with suppliers and stakeholders Suppliers and competitors in the context of globalisation and sustainability Weekly Discussion 1. Objectives At the conclusion of this chapter you will be able to define the stake of suppliers and competitors in the corporation. 2.04. Then finally we put suppliers and competitors into the context of globalisation and sustainability. Required Readings Please read chapters 9 of your textbook (Crane and Matten) and explore the online resources related to this chapter..2011 13:01 .0.. point out ethical issues with competitors in the marketplace. 4.Management and Ethics_Demoversion http://127. 5. 57 of 71 14. the supplier and competitor business relations of companies do not enjoy the spotlight of media attention. However.0. In this week's lesson we examine suppliers and competitors as legitimate stakeholders of the firm. 3. We assess ethical issues that arise in dealing with both of them. Management and Ethics_Demoversion http://127.0. Formulations tend to include suppliers and most.2 provides with an examination of typical ethical problems occurring in supplier relations. Many conceptualizations distinguish between primary (mainly economic) and secondary (non-economic) stakeholders.0..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. if not all..04.2011 13:01 . 58 of 71 14.1 seeks to explore some of the arguments why competitors should of course be considered a stakeholder. A base of analysis is provided by our earlier provided definition of stakeholders. Figure 6. Suppliers and competitors as stakeholders Models of organizational stakeholders have tended to vary somewhat on their definitions of what constitutes them. tend to exclude competitors. Figure 6-1: Suppliers and competitors as stakeholders Ethical issues with suppliers and competitors Purchasing and sales staff is often confronted with a whole host of ethical dilemmas on a day-to-day level. Figure 6. 0.0.04. Instead of profiting from the offer. Cases like the one described on page 376 of our textbook show. refers to the ethical problems with competitors. PepsiCo gave a tip-off to the FBI. 59 of 71 14. it's more than likely that the following ethical issues in dealing with competitors play a considerable role in business reality. Figure 6-2: Ethical issues with suppliers Figure 6.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Competitors are generally seen rather pessimistic.if it is 'fair and legal' is quite wanted. however. either wanting to undermine its ones' practices or colliding with us for an advantage.. that competition .Management and Ethics_Demoversion http://127.3.. However. now. The case is about three Coca-Cola members trying to sell trading secrets to PepsiCo.2011 13:01 . 2011 13:01 .Management and Ethics_Demoversion http://127... Figure 6-3: Ethical issues with competitors Suppliers and competitors in the contexts of globalization and sustainability Figure 6-4: Suppliers and competitors in the contexts of globalisation and sustainability Weekly Discussion Weekly Discussion & Case Exercise 60 of 71 14.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.0.04. or is it just a means to greenwashing the company? Please answer the question particularized covering supporting factors of the idea and also possible conflicts of interests that might be affected.. Weekly questions of week 6 Ethical sourcing within the IT sector Could “Green IT” as a transfer of the fair trade concept to the IT sector represent a sustainable business model.0.0.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.Management and Ethics_Demoversion http://127.2011 13:01 . The discussion for Week 6 or the Case Exercise will focus on topics covered in Lesson 6. Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 6 question(s) or participate in the Case Exercise.04. 61 of 71 14.. 2011 13:01 .04.0.0..Management and Ethics_Demoversion http://127. Lesson 7 Public.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.. government and NGO's perspective 62 of 71 14. g. that civil society organisations like e. We will define the exact meanings of what we mean by the terms of civil society organisations.0. 5. Objectives At the conclusion of this chapter you will be able to define what is meant by the terms civil society.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. NGOs and governments hold in the firm. government and regulation 63 of 71 14. Overview and objectives Defining civil society. 6. Required Readings Please read chapters 10 and 11 of your textbook (Crane and Matten) and explore the online resources related to those chapters. government and regulation The stake of CSOs and governments in the firm Ethical issues in the raltions between business with CSOs and governments CSOs and governments in the context of globalisation and sustainability Weekly Discussion Overview and objectives Overview In this week's lesson we discuss the stakeholders outside of the immediate economic realm of the corporation: the civil society and the government. government and regulation.. set out the specific stake. 2. government and regulation and examine the specific stakes of each of these groups and outline the ethical issues arising. Finally we will look at them from the perspectives of globalisation and sustainability. also have important stakes in the firm.Management and Ethics_Demoversion http://127.0. and various ethical problems and issues can arise in the company's dealing with such actors. 1. These constituencies.. Defining civil society. 4. as we shall see. explore main ethical issues of CSOs and governments in dealing with business organisations.04.2011 13:01 . outline the way in which globalisation and sustainability reframe these stakeholders. 3. Figure 7. They all seek to set norms apart from the law. This goal-achievement depends on business a lot of the times. That for they need to achieve goals. They are empowered by democratic votes and have the power to make legally binding rules and to enforce them. comprising pressure groups.04. It presents them once as a representative of the citizen's interests that maintains the framework in which business shall work. They receive donations.. Amnesty International). settings of activities and their issue focus. But apart from law. They mainly represent the interests of individual stakeholders from the society or of non-human stakeholders such as animals or the environment. Greenpeace.0. organise employee resistance to labour practices. represent a whole society. Another way governments and business are interconnected is by having own economic entities running that compete with private owned firms.2011 13:01 . religious groups and other groups that are neither business nor governmental in origin. 64 of 71 14. Civil society has made itself meaningful for corporations through specific civil society organisations (CSOs).. or be affected by. But governments also have the interest of staying in power. NGOs (among the most famous are Red Cross. strategies etc. the performance of businesses. or as the EU-government. CSOs vary in constitutional type. in contrast. such as policies. structure. lead consumer boycotts or force corporations towards taking or refraining from a certain action. goals.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. charities. even a whole continent.0. WWF. The stake of CSOs and governments in the firm CSOs can certainly affect. Governments. there are many more kinds of regulation that direct business behaviour. scope.1 explains the government as a stakeholder of the firm.Management and Ethics_Demoversion http://127. directives. 2011 13:01 .0..Management and Ethics_Demoversion http://127. Figure 7-1: Government as a stakeholder Ethical issues in the relations between business with CSOs and governments Figure 7-2: Ethical issues in business-CSO and business-government relations CSOs and governments in the contexts of globalization and sustainability 65 of 71 14.04..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.0. Especially the lately withdrawal of Google’s services in China after the hacker attack allowed discussions to develop. some students and programmer decided to launch a pirate edition of Google.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.. After that. Figure 7-3: CSOs and governments in the contexts of globalisation and sustainability Weekly Discussion Weekly Discussion & Case Exercise Weekly questions of week 7 Part 1: Relationships between governments and companies Google’s self-censorship in China arose many questions about governmental regulations of companies. How do you judge the taken decisions? Keep in mind the main ethical concerns and interests of the respective stakeholders in this case.2011 13:01 ..04.0. called “Goojje”.Management and Ethics_Demoversion http://127. 66 of 71 14.0. 2011 13:01 . Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 7 question(s) or participate in the Case Exercise. really seriously!!! Of course I will not grade the content of the Code of Conduct. Therefore I strongly recommend to take this task really. Please keep in mind. I will just grade the overall engagement of the group and your individual contribution to develop such a group code.Management and Ethics_Demoversion http://127. 67 of 71 14. the Code of Conduct you will develop this week will or should be the base for your peer evaluation of the group work in week 8 and 9.0.. Please post your final Code of conduct in a seperate task of the according discussion forum.0. The discussion for Week 7 or the Case Exercise will focus on topics covered in Lesson 7.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Which impacts could a participation in initiatives like the Global Compact have related to this context? Part 2: In preparation for the final group work in the upcoming weeks each group has to develop a Code of Conduct (follow the link below for additional information about the term and the content of such a Code of Conduct).04. so that its easy to find it again in the coming weeks.. We will do so mainly by asking challenging questions on the lesson learned and the understanding that has been built up so far. In this finalizing chapter of the course we mainly want to discuss our ideas and reconcile conflicting topics and issues in business ethics. Overview and objectives Overview In this last week's lesson we will seek to reiterate and summarize the topics studied during this course. 5. We want to round up the course and take an overall perspective to revise the work done. Lesson 8 Future perspective Overview and objectives The nature of business ethics Globalisation as a new context for business ethics Sustainability as a new goal for business ethic The contribution of normative ethical theories to business ethics Influences on ethical decision-making The role of management tools in business ethic Weekly Discussion 1. 3. 6.1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. 68 of 71 14.Management and Ethics_Demoversion http://127.0. Required Readings Please read chapters 12 of your textbook (Crane and Matten) and explore the online resources related to this chapter. apply issues surrounding business ethics in current and future situations of your personal working field.2011 13:01 . 7. Objectives At the conclusion of this chapter you will be able to find out some details about your personal skills of ethical reflection.04. comprising the changed. or at least influenced. 2. 4.0. mindset on business ethics.. 8.. couldn't be framed in a stable. namely the global financial markets. The contribution of normative ethical theories to business ethics In the beginning of the course. however. we have quite extensively discussed ethical issues in the context of developing countries.2011 13:01 . Secondly. The nature of business ethics. Existing problems go away or become matter of legislation while new problems arise and new possibilities of ethical abuse do not cede to crop up in the ever globalising business world. Globalisation as a new context for business ethics Throughout the course.. starting with what business ethics actually are.Management and Ethics_Demoversion http://127. industrial ecosystems. sustainability share indexes. work-life balance etc. sustainability has made quite significant progress in terms of reporting. the triple bottom line of sustainability seems to remain a hard one to elaborate.0. Secondly..0. lawful sense. In filling this 'transnational gap of regulation'.Eine Bestandsaufnahme theoretischer Konzepte.04. Argumentationsmuster und Erklärungsansätze' by Mildenberger and Thiede (see the copy in the Downloadcenter). we outlined that globalisation creates a social space beyond the governing influence of single national states. self-regulation and initiatives by CSOs have been mentioned. look at the pyramid of corporate social responsibility as represented on page 49 in your textbook and in the article 'Corporate Social Responsibility .1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Sustainability as a new goal for business ethics As we have seen. and it is fairly reasonable to expect them to remain on the top of the business ethics agenda for the foreseeable decades. The nature of business ethics Business Ethics Defined During the course we have been discussing a broad range of issues. However. providing the theoretical fundament of ethical 69 of 71 14. I will grade the quality of the group solution (10 out of 20 points) and the group members of each 70 of 71 14. The role of management tools in business ethics The tools of ethics management are far less 'ready-to-use' ones than instrument sets in other business disciplines as finance or marketing. To see. 6th edition. like organisational norms. ranging from the very traditional ones to more intuitive modern answers. work roles and value settings deeply influence the ethical decision-making as we saw earlier in the course. M. try to outline a short but pregnant approach on the following task.. how much of the presented ways you adher to. we provided quite a broad range of theories.: Business Ethics – Case Studies and selected readings.0. Your group members have been appointed to the new ethic commissioners for the company and have to write a study that implies possible courses of actions for Mark Hurd how to proceed with the situation after the scandal became public. How to prevent such debacles? As mentioned in the Study Guide the group task (Case 2) will be graded in a different manner in comparison to all other tasks of the Management and Ethics course.0. Please also cover the factors that lead to the pretexting and furthermore the judicial perspective of this occurrence. In many cases and features that the textbook provides.04. considerations.Management and Ethics_Demoversion http://127. Influences on ethical decision-making The moral framing of ethical issues in the work place..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M. Weekly Discussion Weekly Discussion & Case Exercise Weekly questions of week 8/9 Please have a look at the pretexting scandal from Hewlett Packard in 2006 (published in: Jennings. see the link below t a copy of te case text). we tried to make ethical dilemmas most vivid possible for the mind to think about. 2009.2011 13:01 . The scale for the Peer Evaluation is between -10 and +10.2011 13:01 . Please turn to the Weekly Discussion & Case Exercise forum and discuss the Week 8 question(s) or participate in the Case Exercise.0. If the average result of the Peer Evaluation will be +9 your final grades for case 2 will be 19 out of 20. your final grades for case 2 will be 5 out of 20.. The discussion for Week 8 or the Case Exercise will focus on topics covered in Lesson 8. group will grade the participation level of all other group members within the group (Peer Evaluation). For example: If your group solution will be scored with 10 and the average results of the Peer Evaluation will be -5.04..1:51235/temp_print_dirs/eXeTempPrintDir_c1qjxo/M.Management and Ethics_Demoversion http://127.0. 71 of 71 14. -10 means that the group member did not participate at all and +10 means that the participation level of the group member was excellent.