5. Standards and Quality Practices in Production, Construction, Maintenance and Services

ESE 2017UPSC ENGINEERING SERVICES EXAMINATION Preliminary Examination Paper I General Studies and Engineering Aptitude 5 Standards and Quality Practices in Production, Construction, Maintenance and Services Comprehensive Theory with Practice Questions As per new syllabus of ESE 2017 Publications www.madeeasypublications.org before publishing this book. Inspite of this. without the prior written permission of the above mentioned publisher of this book. recording or otherwise). All rights are reserved. photo-copying. Kalu Sarai (Near Hauz Khas Metro Station). 08860378007 Visit us at: www. MADE EASY PUBLICATIONS will be grateful if you could point out any such error.Publications MADE EASY Publications Corporate Office: 44-A/4. No part of this book may be reproduced or utilized in any form without the written permission from the publisher. .madeeasypublications. Your suggestions will be appreciated. Construction. if any inaccuracy or printing error occurs then MADE EASY PUBLICATIONS owes no responsibility. stored in or introduced into a retrieval system. mechanical. or transmitted in any form or by any means (electronic. No part of this publication may be reproduced. 1st Edition : 2016 MADE EASY PUBLICATIONS has taken due care in collecting the data and providing the solutions. New Delhi-110016 E-mail: infomep@madeeasy. Maintenance and Services © Copyright.in Contact: 011-45124660. © All rights reserved by MADE EASY PUBLICATIONS.org ESE-2017 : Preliminary Examination Paper-I : General Studies and Engineering Aptitude  Standards and Quality Practices in Production. by MADE EASY Publications. Construction. With Best Wishes B. Quality in Construction and Services. that will allow the readers to evaluate their understanding of the topics and sharper their question solving skills. do you know and interesting facts are given in the comprehensive manner.e. Maintenance and Non-Destructive Examination’ are given full emphasis.Preface The compilation of this book Standards and Quality Practices in Production. Nonetheless. Inventory Control. we would highly appreciate and acknowledge if you find and share with us any printing and conceptual errors. but we would like to sincerely thank all the authors. This book not only covers the syllabus of ESE but also addresses the need of many other competitive examinations. Maintenance and Services was motivated by the desire to provide a concise book which can benefit students to understand the concepts of its topics. Six Sigma. Objectives Brain Teasers are given with their keys. i. Topics like ‘Quality. Quality Control Tools. editors and reviewers for putting in their efforts to publish this book. MADE EASY . We have put in our sincere efforts to present detailed theory and MCQs without compromising the accuracy of answers. Singh CMD. ISO Standards. some notes. Sampling. At the end of each chapter. The concise presentation will help the readers grasp the theory of this subject with clarity and apply them with ease to solve objective questions quickly. This textbook provides all the requirements of the students. Our team has made their best efforts to remove all possible errors of any kind. keeping in mind of our research on their importance in competitive examinations. Total Quality Management. For the interest of the readers. It is impossible to thank all the individuals who helped us. fundamental concepts and objective type questions articulated in a lucid language. comprehensive coverage of theory. ......9 2......... 40 Variables..........................................................4 3......3............1 Sampling.......................................3 Taguchi Approaches in TQM.............1.......5..............2 Principles of TQM.......5............ 22 3..........................2......1......3 Defects Per Million Opportunities (DPMO)....1 TQM Approach in Competitive Positioning.................................... 21 (iv) 5.................2............. 13 Objective Brain Teasers................................2................................................1 3............................................5...... 24 1....... 33 4.......................................2.................. 10 4..............................................................1 OC Curve Interpretation............2 Six Sigma Methodology......................... 21 1..4 Quality Process ................1 Single Sampling Plan................................... 33 Chapter 2 4..........1 What is Quality?......6 4.............................1..............1 Introduction.............................. 11 4......................3 Multiple Sampling Plan............1.....5 Other Methods Utilizes along TQM to Increase Quality Control Tools��������������������������������9 2....................................2...............9 2................................................................................................................ 46 ...................... 22 1................................... 21 3.....................................................5...................3 Dimensions of Quality.... 44 Variation.............. 36 4.5....................... 12 Chapter 5 Six Sigma .....2 Benefit of Quality.2........................ 29 1.............3......................................General Studies and Engineering Aptitude Contents Standards and Quality Practices in Production.......2.............2 Obstacles while Implementing TQM..................2.............. 42 Objective Brain Teasers.......3 Sampling Plan........3............1...............1 Acceptance Sampling by Attributes..............1.............................. Construction.............. 46 5.........5 1......6 Cause and Effect Diagram or Fishbone 2..........................1..2 Acceptance Sampling.... 41 Efficiency.......2 3...................................... 44 5............ 10 2...................... 42 Diagram: Curre Causes Not Symptoms......... 27 Objective Brain Teasers..7 Control Chart: Recognizing Sources of 4............. 25 1.....................5 Operating Characteristic Curve (OC Curve)...................................3 Methods for Generating Solution to Improve Quality.3 Quality Awards Related to TQM..............................1........................................46 Sampling .........2.......1 3.......................1 1................................................ 45 Chapter 3 5..2 Acceptance Sampling by Variables.....40 2.......................4 Sampling Terms.................................................5 Scatter Diagram: Relationships between 4............1 Introduction...............................2 Cost of Quality...............................................6 Benefits of TQM................. Maintenance and Services Chapter 1 3............4 Types of Quality........2.......... 27 1........... 31 Objective Brain Teasers..........................1 Historical View..........1 Deming’s Cycle .................... 25 1........................................1 Traditional Management.....2 Six Sigma Management.............3 Pareto Analysis: Focus on Key Problem... 33 4....1 Quality Control Tools..5.....1..................4 3......... 23 1.................................2 3..............................1 Cost of Conformance......2 Emergence of TQM......................2 Types of OC Curve..6 Chapter 4 Total Quality Management.............. 40 2...2 Cost of Non-conformance or Failure Costs..............................1 Benefits of Six Sigma....2 Flow Chart..................3 3......... 38 4........................................................2 Double Sampling Plan....... 20 5...................5 Contribution of Quality Gurus..1 Definition of Quality..........................4 Check Sheet..........................................8 4..........................................................................5 Quality Challenge..... 22 Quality�������������������������������������������������������1 1.......5 1....................................3 3................. 31 1........................ 26 3....4 Quality Function Deployment (QFD).........1. 11 2..........1................................................... .........2 Maintainability..5 MTTR (Mean Time To Repair)........................................2 In Service Inspection (ISI)......................4........ 87 Objective Brain Teasers..................3 Failure Rate (l)..........................1 Pre Service Inspection (PSI).........................2 ISO 9000....................1 OHSAS 18001.................1 What are BS Norms?............. 82 8.2 Importance of Quality Control in Objective Brain Teasers............................................................... 54 6............................3 Bharat Stage Norms Vs....2 VED Analysis. 84 9............................................................... 99 10...... 63 7...........1............................................. 84 Inventory Control........ 73 9..........1... 97 10................1 Dimensions of Service Quality...........2 Reliability Prediction Using the Exponential 6............ 5..1 ISO 14001 : 2015........3..............................................................100 10..........................2 Approaches to Service Quality........................... 54 6........................................... 52 6.......1......3......3 ISO 14000......................................................4 MTTF (Mean Time To Failure)................................................................1 Reliabilty..5............... 97 10...... 52 8................................................. 72 7............ 99 Chapter 8 10......................3... 57 6.103 Quality in Construction and Services.................2....3 Selective Inventory Management....1.................... 52 6..... 63 7.............................................................2 Types of Models... 64 9...........1...........1 Types of Inventory...............................2 Vibration Analysis...................1 Non-Destructive Testing........1 Deterministic Model........................2..........................80 8................................................... 84 9.............. 80 6..................................1 Reliability..................1.................................5.......... 78 10........... 93 Chapter 10 Objective Brain Teasers............... 53 6................................... 64 7...........................................................2 Methodology to Improve Quality in Construction...................3 Review System....5 UT Techniques.........1................................3.....1 Availability...1 Classification of Condition Monitoring.......... 79 Chapter 6 6.4 RT Techniques...... 63 7........................ 84 Chapter 7 9..................3..................................................................... 84 Objective Brain Teasers..................... 71 7...........1 General.........4 Reliability Centered Maintenance (RCM)................................ 92 Non-Destructive Examination..........................1 ISO 9001.......................................... 72 7..........3.................... 82 Objective Brain Teasers.2 ISO 9004.......................2 Euro Norms........ 84 6......... 97 10..............................3.2.......................1............................ 79 ISO Standards.............. 78 9................2..... 58 6.........................1 NDT Test Methods.......... 60 9........ 58 6.. 59 6................................ 60 9......................5 Emission Norms........................................................................................................................2............................................3 Nine (9) Factors Affecting Quality of Construction.....109 .....................1 Quality Management System for Quality 10....................106 8...............................................3 Current Version of ISO 9000........2 Design of Questionnaire.................2............. 86 7.............. 57 Maintenance.................... 80 8...................................................2 Benefits of ISO 14001 : 2015....3 FNSD.2 MT Techniques...................................................4..1 Always Better Control (ABC).....................................1.......................3...................3 Different Types of Maintenance.......................1........ 97 10.. 57 8. 71 9........... 86 10................................6 ET Techniques............................................................................................................1 Introduction..........4 OHSAS 18000.........................3 PT Techniques.. 70 7.3.... 50 8........ 90 9..............3....... 64 7.........1 Inventory.................... 81 8............2........................................................................... 58 9................................105 8..................4 XYZ.........................................2.......... 63 7............... 48 Construction.......... 84 Distribution.......2 Benefits of OHSAS 18001.......3 Different Levels in Six Sigma.2 Non-Destructive Examination (NDE) ...2....... 94 7...... 73 9......................................3 Service Quality............ 80 8....2....3.1...................................5....1..............................................................1............................. 82 Chapter 9 6............. 78 nnnn (v) Objective Brain Teasers..........................2 Inventory Cost....... Euro Norms...................2 Probabilistic Model...3 Quality Service Improvement Methods............................................................................................................................................1 Introduction...108 Construction........................... 56 6............... 55 8.............................