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Review Points✔ Dell offers a wide range of desktops, notebooks, tablets, and Chrome products. ✔ Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. ✔ Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. ✔ Dell tablet portfolios include Windows- and Android-based tablets. ✔ Dell Chrome portfolios include Chromebook and Chromebox Review points In this module we have learned about: •Basic Input/Output System (BIOS) is a program stored in the read-only memory (ROM), which is the first set of code that is executed when the computer is switched on. •BIOS activates all hardware required to boot up the computer. •The UEFI (Unified Extensible Firmware Interface) specification defines a new model for the interface between PC OS and platform firmware. •To enter BIOS/Setup on the Dell Desktop and Laptop systems - Restart the computer. When the Dell logo appears, tap the F2 key until the message Entering Setup appears or tap the F12 key to access the one time boot menu. •To access BIOS on Dell Venue Pro Tablets - Press the Power button on the tablet, before the Dell Logo is displayed, press the Volume Down button to get into System Setup. •FastBoot is the Pre-Boot environment of Android that starts before Android. •On a Dell Venue tablet Factory Data Reset wipes out all applications/widgets and other data except factory installed applications/ widgets and Images. Review Points 1. LEDs and Diagnostics •Sample diagnostics indicators for notebook computers •Sample diagnostics indicators for OptiPlex computers •Sample diagnostics indicators for Precision Workstations •Sample diagnostics indicators for Precision Workstations 2. Enhanced Pre-Boot System Assessment (ePSA) •New features over the existing PSA+ •Enhanced EPSA •Launching the Dell ePSA Diagnostics •Forced ePSA 3. Platform Advanced Integrated Diagnostics (PAID) •Features of Platform Advanced Integrated Diagnostics (PAID) •How to check for PAID 4. PC Doctor: For Carry-in Service Technicians •Introduction of PC Doctor •Actions performed by PC Doctor 5. My Dell •Features of My Dell 3.3 •Launching My Dell Tools for Memory Diagnostics MemRx MemRx will identify and mask defective blocks of the memory provided the failures are contained within 50,4 bytes, without any user intervention. The Key features of the MemRx tool are: •MemRx is a tool that can successfully repair and ignore defective memory areas by masking the address from system usage. •It requires a UEFI version of ePSA to run; this information is displayed at the lower right hand corner of the ePSA diagnostics. •The technology is similar to Hard Drive repair utilities (CHKDSK or Scandisk). •It is independent of DIMM isolation, which means that the tool cannot identify which DIMM is failing on its own. MpMemory MpMemory is solely dedicated to testing the memory on the computer; MpMemory stands for Multiple-Processor Memory. •MpMemory test is one of the best memory tests available without using hardware- based memory testers. •The tests provide DIMM isolation, identifying which module is failing, however time taken to run this is too long, 12-16 minutes per GB. •The tests avoid the 4 GB limit allowing testing up to 64 GB of memory. Isolation Steps Hard drive failures can be confirmed by running ePSA, without confirming the issues do not replace the part. Field service technician should follow the below steps and confirm failure before part replacement. ✔1 | Isolation Steps 1: Boot Issues – Considerations •Run the hard drive self-test from ePSA. •Running the hard drive self-test is 90% effective and takes less than 7 minutes regardless of the size of the hard drive. •This will help in avoiding unnecessary replacement and repeat dispatch. ✔2 | Isolation Steps 2: Boot Issues - Troubleshooting Steps Turn on the system and press <F2> key for entering into BIOS. •Using the down arrow key navigate to hard drive field. •If hard drive is not detected, shut down the system and reseat hard drive connector. •If hard drive is detected, restart the system and run ePSA, (follow the steps A through E to run ePSA). Overheating of system cam result is system shutdown or it might even slow down the performance of the system. Isolation Steps Isolation Steps 1: Overheating and Intermittent shut down Overheating and intermittent shut down may be caused when debris or dust clog the fan exhaust port. This is especially notices on systems operating in a dusty environment. •Clean the clogged parts by blowing air directly into the fan exhaust port (either by blowing with mouth or using compressed canned air). •The air must be sent directly into the heat sink vents. This is always on the sides or back of the machine. •Limit the duration of compressed air (short 2-3 second intervals) to avoid excessive spooling (RPM) of the fan •If you cannot get compressed air into the exhaust port, place a vacuum hose on the intake port to extract the debris from the bottom of the system. Isolation Steps 2:Insufficient Thermal Bonding If the system's thermal solution (heat sink) is disassembled, ensure that all thermal interface material is in place: •Between CPU and heat sink, ensure thermal grease or a thermal pad is in place. •Between the heat sink and the graphic processor unit (GPU) - Portables only, ensure colored pads are in place. Note: GPU pads are different from CPU pads and are only supplied on replacement heat sinks. They are spongy and resilient and can be reused. There can be several of these on some systems and they can vary in colors, like green, white or blue. These pads cannot be ordered separately.. Applying Thermal Gel Replacing thermal material for desktops and servers •Dell supplies thermal grease and an alcohol swipe in service kits. •Use the alcohol swipe to clean the old material from the surface of processor and heat sink. You may need to use a plastic scribe to remove hardened thermal material. •Use the syringe to apply thermal grease in a swirl pattern. (As shown in tne picture) Applying Thermal Pads Applying Thermal Pads to CPU/heat sinks •The thermal pad is located inside the white envelope. A cleaning pad is usually shipped with the thermal pad; however, you can also use isopropyl alcohol and a lint free cloth. •Using a cleaning pad, clean all debris from the surface of heat sink and processor. •Carefully pull the top film liner at a 45-degree angle until it is fully removed. •Remove second liner also completely. One side of the thermal pad is now completely exposed. •Place the exposed side onto the processor and apply even pressure across the pad. •Remove the remaining two liners and then assemble the heat sink to the processor. Note: The envelope can be easily mistaken for a label and thrown away. Always look carefully for the thermal pad inside the parts package. You must remember to remove all liners prior to assembly. Some portables use thermal grease instead. Always use what is dispatched. Desktop PSU BIST Verify the external power source or wall socket. Verify the intermediary or connecting devices such as extension cords or surge suppressors. Most mainstream systems now include a power supply with the built in self-test (BIST) feature that drives new troubleshooting steps. Press and hold the test button to run the BIST. The test button and LED are on the side of the unit where the AC plug is located. Check the Built in Self-test (BIST) test button and LEDs on the Power Supply: •If Built in Self-Test fails, remove connectors from Power Supply and other components then rerun test. •If the LED glows, the attached connectors are shorted or the component attached to the connector is shorted. •If the LED does not glow, the Power supply is defective. Power Adapter BIST Isolation Steps 1: Verifying Power Source & Power Adapter Verify the power source with another electrical device. Verify that the power adapter works after unplugging it from the computer but keeping it plugged into the outlet. Most power adapters have a simple diagnostic LED (Off, Green or Blue) for troubleshooting: •Green and Blue color indicates adapter is working fine. •If LED is off, reseat the connectors on the power adapter and the system and swap power cord with known good power adapter if possible. Isolation Steps 2: Reseating the Connection If reseating the connection does not fix the issue, try resetting the power adapter. •Unplug adapter power cord from the wall outlet and from the system. •Keep it ideal for about 2 minutes so it will reset. •Reconnect adapter to the system and to the wall outlet. •If the LED is not glowing, may be adapter is faulty and further troubleshooting If adapter works fine after reseating •Isolate the power adapter issue by removing internal connectors, power connectors, or the cable harness to identify whether any of these components are causing this issue. •Continue troubleshooting by reconnecting devices one at a time to identify the failed component (like hard drive, optical disk drive, daughter boards etc.). System Board System board issues can be identified with the help of various indicators like diagnostics LEDs, power button LEDs and beep codes. Isolation Step : By Removing Memory Modules Easiest way to verify the functionality of system board is by removing the memory module. If 4 beeps are not heard while turning on the system then the system board is faulty. System Board Errors dell. •The display is jittery. cable or the video adapter.Windows 8/8. or flickers and powering up or down.Windows 10 SATA Operations – AHCI (RAID ON if system has a RAID CARD or if RAID is configured on the system) Boot Mode – UEFI Secure Boot – Off Legacy ROM – Enabled Boot Sequence – Set the Hard Drive (with the Operating System installed) as the Fist Boot Device Introduction Display problems should be isolated to the monitor/LCD. distorted.Isolation Steps 1: Basic verification of power source and connections Verify the external power source or wall socket. and scroll lock LEDs respond to their respective keys even though the display remains blank. •Swap the power cord/adapter and video input cable . Isolation Steps . For desktop monitors always check that the cable is secure and the pins are aligned.If the display is working but is displaying distorted lines. Common symptoms for LCD/monitor or video adapter failure includes: •Caps lock.Windows 7 SATA Operations – AHCI (RAID ON if system has a RAID CARD or if RAID is configured on the system) Boot Mode – Legacy Secure Boot – Disabled Boot Sequence – Set the Hard Drive (with the Operating System installed) as the Fist Boot Device . num lock. perform the steps provided in to following pages.htm . provided there is no hardware failure with System Board and Hard Drive.Main Causes BOOT MODE and SATA Operation options in the System BIOS are the primary reasons for a No Boot issue after system board replacement.com/content2/cninv000000000038514/consumer/Girish/Windows_10/Window s10_Reference_Content/FS_UEFI. •Windows start-up sounds play. (Highly Recommended). Software-related problems can be eliminated in safe mode. •If the system is not functioning before System Board replacement and the technician cannot access the BIOS and retrieve the settings from the Original System Board. •If the technician can access BIOS before parts replacement. it is advisable to note down current setting in BIOS on a piece of paper PRIOR to replacement. Changing the BIOS options Change the following BIOS options in http://prm. •Verify the intermediary or connecting devices such as extension cords or surge suppressors. restart the system in safe- mode or safe-mode with basic video drivers.1 SATA Operations – AHCI (RAID ON if system has a RAID CARD or if RAID is configured on the system) Boot Mode – UEFI Secure Boot – Enabled (Change it to Disabled if it does not boot) Legacy ROM – Enabled Boot Sequence – Set the Hard Drive (with the Operating System installed) as the Fist Boot Device . but the display remains blank. A gray screen appears. to start ePSA. depending upon the selected input. or the video issue is clearly seen during the BIST (i. 4 Carefully inspect the screen for abnormalities. white and text screens. 8 The test is complete when the text screen appears. lines on screen). remember the BIST was deliberately activated by pressing N (No). one of the dialog boxes shown below will continuously scroll through the screen. then turn on both your computer and the monitor. do not replace any hardware If the color patterns do not appear. Flashing color patterns and loud beeps follow. The color of the screen changes to red.e. 2 Unplug the video cable(s) from the back of the computer or monitor. Note: You will always get the error codes 3-3-3 or 3-3-4 for deliberately having failed the BIST. the power LED remains blue. 3 Press and hold Button 3 and Button 6 on the front panel simultaneously for 2 seconds. 5 Press Button 3 on the front panel again. Isolation Steps 1: LCD BIST Most Notebooks have an LCD BIST which runs independently of the video controller which can be run through: •ePSA Diagnostics •Standalone LCD BIST LCD BIST Through ePSA Turn on the system.. While in self-test mode. check the respective monitors troubleshooting section for detailed instruction for launching the built-in diagnostics. the LCD BIST fails and you can replace the LCD. •At the Dell splash screen tap continuously on <F12> key until the one-time boot menu appears. •Using the down arrow key navigate to the Diagnostics option and press <Enter> key. if colors are displayed properly. •Unplug the video cable from the back of the computer. . •Turn on the monitor. . the beeps are very low or inaudible. •At the end of the test.. blue. Table below shows possible messages you will see when the input cables are not connected. •Turn off your monitor and reconnect the video cable. press Button 3 again. black. To exit. • At about 15 seconds after starting the ePSA user will hear a beep and a question will appear on the system screen. a message appears: "Video – User reported the patterns were not displayed Continue testing?" This does not by itself mean the LCD failed. To ensure proper Self-Test operation. When you get these codes. This entire sequence takes less than 2 minutes.Isolation Steps 3: Monitor Built-in Diagnostics For those monitors that support built-in diagnostics. 6 Inspect the display for any abnormalities. •This box also appears during normal system operation if the video cable becomes disconnected or damaged. and the BIST portion itself lasts only a few seconds. Dell UZ2x15H series Flat panel monitor is used here as an example 1 Ensure that the screen is clean (no dust particles on the surface of the screen). The monitor then goes into the self-test mode. remove all video cables from the back of computer.Isolation Steps 2: Monitor Self-Test operation Turn off both your computer and the monitor. Also. Press<N> key for No and fail ePSA to initiate LCD BIST. 7 Repeat steps 5 and 6 to inspect the display in green. The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. (As with all multi-part dispatches. but they can still cause a problem with POST. the use of an external monitor can help isolate a display problem. Standalone LCD BIST •Hold down the "D" key and press the power button. Isolation Steps 2: LVDS Cable •Prior to LCD replacement. You will need to use your logical thinking and troubleshooting skills to determine if you have a POST or a Power issue. this will likely be one of the components below. and docking station.) •It is not typical to have multi-part failure. •If the problem resolves on the external display. No Post No Video Source of Failure If a problem occurs during POST. however. or thorough logical troubleshooting identifies some other fault with it. •Power LED on the front of a desktop or portable system is solid or flashing. the root cause then could be the video card/motherboard. •If inverter or converter board is also dispatched. and other factors are ruled out. Provided that software. Should the indicators be ambiguous or unlisted. or any other kind of computer issue. •Processor •System Board . If the LCD BIST fails. Do not replace the LCD. re-seat and re-check. your goal is to isolate the problem to one thing. •If the problem persists on the external display. but the ePSA specifically fails only during the inverter test. Nonessential components can be removed from the computer during POST troubleshooting. Note: For the Latitude E-series. you can replace just the inverter. settings. Point of Failure The points of failure (POF).•If the beeps and flashing color patterns appear without any distortion. Isolation Steps 3: External Monitor Using an external monitor is not adequate troubleshooting. try and eliminate the least expensive commodities first. peripherals. These POFs are critical for the computer to POST. they should be tried prior to LCD replacement. the LCD should be fine. do not replace the motherboard unless it also clearly fails a diagnostic test. you should still be able to use the Three-Step Troubleshooting Method to narrow down the list of possible causes. •Beep codes emanating from the system speaker •Error messages displayed on the monitor Examination of these indicators may allow immediate diagnosis of the problem. Here we will discuss POST failures. always check LCD cables for good connection. Avoid replacing multiple parts unnecessarily. there are some essential POFs. or the top/front of a portable system. If in doubt. Nonessential POFs are not necessary for the computer to complete POST. while nonessential POFs are not necessary for POST. Isolation steps : No Post When troubleshooting a no-POST issue. one or more of the following may indicate the source of failure: •Diagnostic LEDs on the back of a desktop system. if the LCD BIST passes. •The system will immediately launch the LCD BIST. Remember. it is likely the LCD. it is likely the video adapter. In the case of no POST issues. they are essential for normal computer operation. •System Memory •Power •Nonessential components such as the hard drive. remove or disconnect all nonessential components from the computer. If the computer stops before it completes POST. Because there is no video being displayed. find a known good part that you can swap with a part that you suspect might be bad. Often customers are willing to attach this display to the portable. you must remove the hinge cover. This is usually caused by driver corruption. remove it. then it's possible that the LCD is causing the issue. like diagnostic LEDs or beep codes. Portable Isolation Portables have the same troubleshooting steps and logic with a few variations and additions. it can be difficult to determine if the problem is a video issue or a POST problem. If you get the same issue on both displays. LCD cable. there are usually other indicators that can be used for isolation. there may be no video. Reseating the LCD Cable: •Use the User Guides to find the setting for the LCD display. it can be . This means that memory modules or expansion cards should be removed from their sockets and then replaced. Isolation steps : No Video Video initializes during the POST process. Using an External Monitor: •Many customers have a second computer. With POST issues. it can be difficult to determine if the problem is with the graphics adapter or the monitor. Remove: Whenever possible. •When customers do not have a known good display to swap. •Reseating the LCD cable is one of the major troubleshooting steps when you're getting a no video issue. •Brightness/Contrast •Meaning of yellow and blinking monitor power LED •Self-Test •If customers have a second computer. then it's possible that the video card is causing the issue •When customers do not have a known good display to attach externally. but the screen might go blank when Windows starts to load. Video Point of Failures Certain components are needed for video. they will usually have another working display that they are willing to swap with the problem computer.Reseat: Memory modules and expansion cards should be reseated. Swap: Whenever possible. Before you can reseat the LCD cable. These include: •A display (often a CRT monitor or an LCD screen) •Portable Display (LCD Panel. and LCD inverter) •Power to the display •Graphics adapter (also called a video card) •Connection between the external display and the graphics adapter Desktop No Video Isolation Isolation steps : No Video Desktop Isolation Below are a few no video troubleshooting tips: •Use the User Guides to find the settings for the display. A driver is software that allows the operating system to work with a particular piece of hardware. If the part is not necessary to recreate the problem. Sometimes you will see video when the computer starts up. The other computer will usually have a working external display. •If an external monitor shows video. etc). Note: Real Time Clock (RTC) reset is available on select Dell XPS. Flat Panels. then the display itself is likely not the cause of the failure. By eliminating the video port of the system. Latitude Self-Heal will reset hardware settings back to factory defaults. Refer to the table at the bottom of this page. After clearing the CMOS. If you can see those. then you can suspect the LCD/Monitor or video card might be the problem. There is a direct signal generated to the LCD that scans through 4 full screen colored panels. The following items are unaffected by the RTC reset: •Service Tag •Asset Tag •Ownership Tag •Admin Password •System Password •HDD Password •Key Databases •System Logs These items may or may not reset based on on your custom BIOS setting selections: •The Boot List •Enable Legacy Option ROMs •Secure Boot Enable •Allow BIOS Downgrade Latitude Self-heal What Is Latitude Self-Heal? Latitude Self-Heal is an option that helps recover a Latitude system from a No Post. No Video situation. Real Time Clock reset RTC Reset The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell XPS. Press and hold the power button for twenty-five (25) seconds. the RTC Reset process is aborted. The second reason to use ePSA is to troubleshoot portables with video issues. Latitude Self-Heal clears the CMOS on the motherboard and rewrites the BIOS to original factory defaults. Latitude and Precision systems from No POST/No Boot situations. If you hear the tones but see no video. You can initiate the RTC reset on the system from a power off state and is connected to AC power. The system RTC Reset occurs after you release the power button. No Power. un-provision Intel vPro (The IT administrator’s vPro account and password on the system will be "un-provisioned. you get audio tones as it goes through its initial tests. the error points to the external device that the customer is using. If AC power is removed from the system during the process or the power button is held longer than 40 seconds. Troubleshooting Video Ports Many customers have other external devices to hook up to their portable systems.) and reset the system date and time. Latitude and Dell Precision PCs only. The RTC reset will reset the BIOS to Defaults." and the system will need to go back through the setup and configuration process again to connect it to the vPro server again. When you activate the ePSA. Projectors. Isolation steps : Using ePSA The Preboot System Assessment (ePSA) diagnostic tool can be used to troubleshoot no video in two ways. (TVs. .difficult to determine if the problem is with the graphics adapter or the LCD. 0 should be performed as the first step before attempting Latitude Self-Heal. • When running Latitude Self-Heal on an exposed system. • Only when Latitude Self-Heal is unable to recover the failure. there is no mandatory requirement to reassemble the system. proceed with replacing the system board. do not touch any of the exposed components. However the sample systems listed below are available in the market. • In order to reduce troubleshooting time associated with Latitude Self-Heal. • For Latitude E7 Series (XX70). Latitude Self-Heal can be initiated even with the system board exposed. Supported Systems Latitude E1 to E7 series are supported for Latitude Self-Heal.Note: • It is recommended to perform Latitude Self-Heal before replacing the system board. • Latitude Self-Heal can be avoided when complete teardown of the system is required to access the coin-cell battery. Latitude E4 Series: 6430U E6230 E6330 E6430 E6430 ATG E6430S E6530 Latitude E5 Series: 3340 3440 E5440 E5540 E6440 E6540 E7240 E7240X E7440 Latitude E6 Series: 3150 3160 3450 3550 5250 5450 5550 7350 E5250 E5550 E7450 Latitude E7 Series: 7370 E5270 E5570 E7270 E7470 How to Perform Latitude Self-Heal . BIOS Recovery 2. • The above behavior may take 5-6 minutes maximum. STEP 2 Unplug the coin-cell (CMOS) battery from the motherboard. STEP 4 Plug in the AC adapter and power on the machine. BR2 Process BR2 is a Boot Block technology software designed to recover a corrupted BIOS Possibility of solving No Post and No Boot related issue. BIOS Recovery BIOS Recovery 1 BR1 is only applicable via USB key only method. be sure to follow the safety instructions. Essential Knowledge BR2 Process BR2 is a Boot Block technology software designed to recover a corrupted BIOS Possibility of solving No Post and No Boot related issue. The key feature is to provide flexibility to initiate the BR2 process from: •System's primary hard drive •External USB key. This will happen twice (watch for the LED lights). Note: • During installation or removal of any hardware. • Before beginning to work on the computer. STEP 6 Connect the primary battery and AC adapter. STEP 5 Plug the coin-cell (CMOS) battery back into the motherboard. Note: • The system will start automatically with a blank screen for a while and will shut down automatically.hdr) . ✔ Set the correct date and time. The key feature is to provide flexibility to initiate the BR2 process from: •System's primary hard drive •External USB key. Alienware notebook platforms shipping before NOV 2015 (System prior Skylake processor) Note: The USB keys will only be provided on special project case basis. • Remove the AC adapter and proceed to step 5. TS agents must follow the escalation path of Ll L2 or your local contact will be able to help create and provide the USB keys with necessary recovery file on them.cap or . STEP 3 • Release the flea power. BR1 is only supported on Inspiron. Essential Knowledge . • Ensure the coin-cell battery and the primary battery are not plugged into the system. • For instructions on how to remove or replace parts. XPS. ✔ Update the latest BIOS. BR1 recovery files are known as Crisis Recovery (CR) files (. always ensure all data is backed up properly.STEP 1 Remove the AC adapter and primary battery. refer to the disassembly section of each Latitude system's respective reference material. Vostro. Upon successful completion of the above steps: ✔ The system will power on with the Dell logo. user needs to ensure that battery 's charged to at least 50% before initiating the process Recovery settings in BIOS •Recovery from system's primary Hard Disk Drive option can be disabled by user in BIOS •When this option is disabled. Windows 10) via GUID partition table Note: GUID partition table (CPT) is a partitioning scheme that is part of the UEFI . AIO and pAlO platform uses external keyboard (Bluetooth Keyboard only works if BIOS has POST support for platform specific Bluetooth Keyboard) •Tablet platform uses buttons as trigger method •Convertible and Detachable platform supports trigger from both external keyboard or buttons BR2 Image default search location •When no USB key is plugged into the system. set the "Reset NVRAM" option to "Disabled" before starting the recovery process What to do when Hard Disk Drive was replaced or formatted before? •In order to successfully execute BIOS Recovery via HDD. BIOS will not save a copy of recovery file into the hard drive when user flash the BIOS •This setting is set to Enabled by default •It is not possible to recovery BIOS from the Hard Drive if the Customer unchecked this option before failure occurred Maintain current BIOS settings •If user wash to keep the current BIOS settings. user is required to enter the password prior launching BR2 setup page Encrypted Hard Drive / Hard Drive Password Protected •The BR2 does not support recovery from : •Encrypted Hard Disk Drive •When Hard Disk Drive password 's set •BR2 will attempt to search for the recovery image but eventually will fail as indicated by LED Codes Tablet Special Case •When using an external USB key to recover the BIOS on a tablet with single USB port for power and data. (Only for Windows 7 64-bit.RCV) must be present on the ESP partition of the primary HDD. •To re-provision the HDD for BIOS Recovery. •If Hard Disk Drive was replaced or formatted. and not Legacy boot. BIOS Recovery will be attempted from the HDD •If a USB key is inserted then by default. •BIOS must be set to UEFlboot. the 'mage 'n the USB key will be executed BIOS Admin Password If there was a BIOS Admin Password set earlier. external USB key 's the first search location •In the situation where images present 'n both external and primary HDD.1.BR2 does not support trigger via Touch Panel •Notebook platform uses built-in keyboard only as trigger method •Desktop. Windows 8/8. the BIOS recovery file (BOS CUR. we must ensure that ESP partition is created before flashing the BIOS (even the same version). the original ESP partition including the recovery file will be lost and BIOS recovery is no longer possible. How to create ESP partition and recreate the BIOS recovery file 1 Create the ESP Partition. The ESP partition can be created during OS installation. it will automatically create the recovery file (BIOS CUR.Specification 2 Download the BIOS update executable for the specific system from Dell e-support website. The "Ctrl+Esc" key combination trigger is used on platforms where external keyboard is the primary input.RCV •Rollback BIOS option is not available when recovering using external USB Key Note: BIOS_IMG. ensure the system's battery is charged up to at least before starting the process. AIO and portable-AIO platforms Supported Keyboard type: •PS2 Keyboard •USB Keyboard •BT Keyboard (If BIOS has POST Support for Platform specific BT Keyboard) Notebook 1 Hold down 2 Plug in AC Adapter to notebook 3 Release the “CTRL + Esc” key Tablet 1 Hold down "Volume Down" Button 2 Plug in AC Adapter to tablet 3 Release the "Volume Down" Button Note:For tablet with only a single USB Port and user need to recover the BIOS using external USB Key. the files can be downloaded from Dell’s eSupport site •Download the BIOS executable fie and rename the file name and type to BIOS_IMG. This applies to Desktop. Convertible and Detachable Platform Convertible and detachable platform supports both Key sequence and Button sequence where touch is the primary input and the physical keyboard is part of the standard hardware configuration. 2 Immediately hold down on "Ctrl-Esc" Key until the BIOS Recovery page appear. Key Sequence Trigger 1 Hold down "CTRL + Esc" key 2 Plug in AC Adapter 3 Release the "CTRL + Esc" key Button Sequence Trigger 1 Hold down "Volume Down" Button 2 Plug in AC Adapter 3 Release the "Volume Down" Button . Desktop & AIO 1 Turn on the PC.RCV must reside in the root directory or "\" Trigger Method Each platform has its own unique way to access the BIOS Recovery main page.RCV) on ESP partition on the HDD 4 The system IS now re-provision to support BIOS Recovery via HDD Note: Ensure that BIOS Recovery option is BIOS is enable When to use BIOS Recovery via USB Key? •BIOS Recovery via USB method should only be executed when BIOS Recovery via HDD is not possible (Recovery file or ESP partition is missing) Download BR2 files for external USB key •Where to obtain BIOS recovery files: •For supported system with Dell BIOS (Business Client (BC) Platform). 3 When the BIOS update executable file is used to flash the BIOS. 3 BR2 Support Table List BR2 is available on Latitude. XPS. ⇒ List the different types of memory. which includes modern OS such as Win 7 64-bit. Venue. WIIFM •The course provides an overview of the technologies involved in desktops and laptops. When set to Enabled. Optiplex.1. Precision.Note: BR2 does not support trigger from touch panel Error Beep / LED Code When a Recovery Image is not found Desktop LED Behavior : 3. initiates BIOS recovery from the hard disk. The default option is "Disabled". ⇒ List the different types of display. Introduction The course covers the following technologies: •Power Adapter •Battery •CPU •Thermal Heat Sink •System Fan •Chipset •Memory •Display . Goals and Objectives The course introduces you to different client technologies and highlights more on latest technologies used in portables and desktops. if failed. ⇒ Describe the features of touch and non-touch displays. ⇒ Identify different types battery. Vostro. ⇒ Describe the features of a processor. BIOS checks the BIOS image integrity on boot and. (systems with Intel Skylake or later) BIOS Auto-Recovery BIOS Auto-Recovery automatically recovers BIOS without user actions. This feature requires BIOS Recovery from hard drive to be Enabled. ⇒ List the difference between WLAN and WWAN. you will be able to: ⇒ Identify different types of power adapters. Inspiron. Win 8.6 When a Recovery Image is found but invalid Portables/Tablets LED Behavior : 3. Upon completing this lesson. Alienware NB. Win 10. ⇒ List the different types of USB. IOT platforms shipping Nov 2015 onwards on systems with Skylake and later. Type-C charging plug 4. USB charging port • The following AC Adapters are shipped with Dell laptops . Power adapter 2. Dell offers the following battery types: •Dell 4-Cell Primary Lithium-Ion Battery •Dell 6-Cell Lithium Ion Battery •Dell 8-Cell Lithium-Ion Primary Battery •Dell 9-Cell Primary Lithium-Ion Battery CPU / Processor Overview CPU or Central Processing Unit is also known as the processor or microprocessor. Please verify part numbers from SPMD before replacing the AC Adapter. Battery Types Batteries do not have charge indicator LEDs. Most of the recent CPUs are microprocessors. meaning they are contained on a single . 180W or 245W. but maintain a reduced charge capacity. a battery can show a charged status. However. not the cable itself. The battery operating time is largely determined by the number of times it is charged. Barrel-charging plug 3. DC cable 3. AC Adapter with LED on DC Tip 3. • When you disconnect the power adapter cable from the laptop. logical and input / output operations specified. DC cable LED 5. design and implementation of CPU has changed a lot over time but their fundamental operation remains almost the same. After hundreds of charge and discharge cycles. 90 W. • Depending on the region. 150W. power connectors and power strips vary among countries. 2 or 3 pin adapters will be available.•Camera •Storage •Graphics •Audio •PSU •WLAN & WWAN •USB •HDMI •Bluetooth Power Adapters for Laptops There are three types of AC Adapters shipped with Dell notebooks and Tablets. batteries lose some charge capacity (battery health). Power adapter 2. if any. CPU is responsible for executing a sequence of instructions of a program by performing basic arithmetic. • The power adapter works with electrical outlets worldwide. 130W.65 W. and then pull firmly but gently to avoid damaging the cable. and watts are the distinguishing features. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. That is. AC Adapter with LED on brick 2. AC Adapter with no LED Parts of the AC Adapter 1. The location of the power LED. 1. grasp the connector. AC power cord 1. The form. peripheral interfaces. The following are some of the most popular manufactures of processors: •Intel •AMD •Qualcomm •NVIDIA •IBM •Samsung •Motorola •Hewlett-Packard (hp) Thermal Heat Sink Overview A heat sink is a passive heat exchanger that transfers the heat generated by an electronic or a mechanical device to a fluid medium. copper is an excellent conductor of heat. Heat sink attachment methods and thermal interface materials also affect the die temperature of the integrated circuit. Copper is used because it has many desirable properties for thermally efficient and durable heat exchangers. In computers. 2]. 3. Remove the screws that secure the heat sink to the system board in the order of the callouts shown [1. Heat sinks are used with high-power semiconductor devices such as power transistors and optoelectronics such as lasers and light emitting diodes (LEDs). always secure the screws as per the order of the callouts shown [1. Lift the heat sink assembly from the system board [5]. 3. where the heat dissipation ability of the component itself is insufficient to moderate its temperature. This means that copper's high thermal conductivity allows heat to pass through it quickly. which is a single chip containing two or more CPUs called "cores. or attached to. Disconnect the fan cable. 4]. A heat sink is usually made out of copper and/or aluminium. Such integrated devices are called microcontrollers or systems on a chip (SoC). 2. 2. First and foremost. An IC that contains a CPU may also contain memory. often air or a liquid coolant. Removing the Heat Sink Assembly Here is the procedure to remove Heat Sink Assembly. with no unit considered central. Remove the screws that secure the heat sink assembly to the system board [1. and other components of a computer. Air velocity. where it is dissipated away from the device. heat sinks are used to cool central processing units or graphics processors. 2. 1. such as the air. Thermal adhesive or thermal grease improve the heat sink's performance by filling air gaps between the heat sink and the heat spreader on the device. Remove the screws that secure the heat sink assembly to the computer and the system board [1. Array processors or vector processors have multiple processors that operate in parallel. 2. A heat sink is designed to maximize its surface area in contact with the cooling medium surrounding it. Remove the base cover and battery. 3. protrusion design and surface treatment are factors that affect the performance of a heat sink. b. 4]. System Fan Overview A system fan is any fan inside. To remove the heat sink: a. Some computers employ a multi-core processor.integrated circuit (IC) chip. 3. Aluminum is used in applications where weight is a big concern. choice of material. 4]. NOTE: When reassembling the heatsink. 4. thereby allowing regulation of the device's temperature at optimal levels. a computer chassis used for active . This poison pill can delete essential cryptographic material from system hardware in order to disable access to encrypted data stored on the hard drive. Hardware-based detection and trigger mechanisms include: •Excessive login attempts .IT administrator can define intervals at which the laptop must check in with the central server via the internet using the built-in timer. Intel AT includes several hardware-based detection mechanisms that can prompt the laptop to enter theft mode and lock down. the chipset plays a crucial role in determining system performance.cooling. rendering the system a "brick". It is usually found on the motherboard. The next time the laptop connects to the central server. the central server can send the poison pill via wired or wireless LAN and put it into theft mode. malfunction and damage leading to a shortened component lifespan.The IT administrator can flag the laptop in the central server if the loss or theft of the PC is reported by an individual. •Notification via encrypted SMS text message . Chipsets are usually designed to work with a specific family of microprocessors. Anti-Theft The Intel Anti-Theft Technology (Intel AT) within the Intel Core™ processor provides IT administrators with intelligent protection of lost or stolen assets. the local timer will expire and the laptop will immediately go into theft mode. even if it is not connected to the internet. the laptop enters theft mode as specified by IT policy. RAM and other components in computers have increased in speed and power consumption. thereby improving the efficiency of cooling.The central server can send an encrypted SMS text message to enter theft mode if the laptop is 3G-enable. The poison pill can also block the laptop's boot process. •ALi Chipset Technologies 1. •Notification via the central server . graphic cards. With Intel AT. •Missed check-ins . These components need to be kept within a specified temperature range to prevent overheating. user can now disable a lost or stolen PC with a local or remote "poison pill". As processors. Because it controls communications between the processor and external devices. Detection of potential loss or theft can occur based on local policy or via a remote connection over the Internet to the theft-management server. Chipset Overview In a computer system. To cool these components. fans are used to move heated air away from the components and draw cooler air over them. the amount of heat produced by these components has also increased. For this . Chipset Manufacturers Here is a list of top Chipset manufacturers: •Intel •Qualcomm •AMD •NVIDIA •MediaTek •Broadcom •VIA Technologies •Silicon Integrated Systems •Spreadtrum Communications •Hercules Computer Technology Inc. Fans attached to components are usually used in combination with a heatsink to increase the area of heated surface in contact with the air. a chipset is a set of electronic components in an integrated circuit that manages the data flow between the processor. If a check-in is missed.After an IT-specified number of login failures in the Pre-Boot Authentication(PBA) screen. memory and peripherals. instability. A key benefit of being embedded in hardware is that the capabilities are less susceptible to the problems that typically affect an OS. The capabilities are available for wired and wireless PCs. An Intel processor and chipset combined with an OS and BIOS supporting Intel HT Technology allows you to: •Run demanding applications simultaneously while maintaining system responsiveness •Keep systems more secure. Turbo Boost Intel Turbo Boost is a technology implemented by Intel in certain versions of their Nehalem. Processor performance states are defined by the Advanced Configuration and Power Interface (ACPI) specification. the laptop need not be connected to the internet. software applications. efficient. Hyper Threading Intel Hyper-Threading Technology (Intel HT Technology) delivers thread-level parallelism on each processor resulting in more efficient use of processor resources—higher processing throughput—and improved performance on multi-threaded software. It is activated when the operating system requests the highest performance state of the processor. When combined with existing independent software vendor (ISV) consoles that support Intel vPro technology. chipset. and networking silicon features. or PC. even if the OS is inoperable. 4. Intel vPro technology can deliver a comprehensive. 3. An IPT algorithm runs on the chipset to generate a new numerical password every 30 . an open standard supported by all major operating systems. and hard drives. Sandy-Bridge and Ivy-Bridge based CPUs. including Core i5 and Core i7 that enables the processor to run above its base operating frequency via dynamic control of the CPU's "clock rate". because Intel vPro technology is designed into PC hardware. responsive. 2. PC power is off. Identity Protection Intel Identity Protection Technology (IPT) is a hardware-based security feature available with the new 3rd or 2nd Generation Intel Core and Core vPro processors. or the hard drive has failed. no additional software or drivers are required to support the technology.option. Intel vPro technology takes advantage of an intelligent processor. •Lower hardware acquisition costs with increased utilization of the machines you already have. vPro Technology Intel vPro technology is a set of IT capabilities-manageability. •Greater systems reliability and availability reducing corporate risk and real-time losses from downtime. but it must be within range of a 3G network and its operating system must be functioning. security. it is resistant to tampering. 5. power management-embedded into the hardware of PCs with 2nd gen Intel Core vPro processors. and most capabilities are also available for PCs that are outside the corporate firewall. and manageable while minimizing impact on productivity •Provide headroom for future business growth and new solution capabilities 6. they are available virtually anytime. along with protected flash memory. For example. Intel VT delivers: •Simplified resource management increasing IT efficiency. workstation. and other problems that can affect an OS and/or security application. tamper- resistant solution for security and manageability. Virtualization Intel Virtualization Technology provides greater flexibility and maximum system utilization by consolidating multiple environments into a single server. Because the capabilities are built into the hardware. boot issues. Intel IPT enabled systems with 3rd generation Intel Core processors offer additional identity protection and transaction verification methods. PROM. EPROM and EEPROM memory (used for storing firmware such as BIOS). Intel Identity Protection Technology provides strong techniques for avoiding the threat of identity theft by giving you the opportunity to link your physical PC to each Intel IPT enabled online account that you use. Intel provides a hardware root of trust that can be utilized by multi-factor authentication solutions. 7.. deliver speed. •Intel™ Smart Connect Technology: Smart Connect is a feature that periodically wakes the system from the Windows sleep state to refresh email or social networking applications. Memory Overview The term "memory".seconds. volatile and non-volatile. used for example as primary storage but also other purposes in computers and other digital electronic devices. integrated circuits consisting of silicon-based transistors. meaning "primary storage" or "main memory". There are two main kinds of semiconductor memory. Examples of non-volatile memory are flash memory (used as secondary memory) and ROM. and provide fresh Internet content: •Intel™ Smart Response Technology: Smart Response is a feature that uses both a traditional hard disk drive (HDD) and a solid state drive (SSD) of greater than 32 GB together. When properly equipped with specific wireless devices. waking only when connectivity is available (this feature is called Net Detect). •Intel™ Rapid Start Technology: Intel Rapid Start is a feature that provides power savings similar to Windows hibernate state. and fast CPU cache memory. offering lower memory areal density than DRAM. It provides SSD like read/write performance for the files used most frequently.e. Examples of volatile memory are primary storage. It dynamically monitors file. while providing lower overall storage cost by sorting and storing less frequently accessed content on the larger- sized traditional HDD. Memory Modules DDR Double Data Rate (DDR) is a type of memory where data is transferred on both the rising and falling edges of the clock signal. Smart Connect can also provide quick internet connection readiness by keeping wireless devices active in a low-power mode during sleep (this feature is called Quick Connect). is often associated with addressable semiconductor memory. integrating into the processor functionality that was previously only available on an external card or key fob. it can detect the presence of known networks while asleep. while improving resume time vs. DDR2 Data Rate (DDR) is a type of memory where data is transferred on both the rising . Rapid Start may be combined with Smart Response on some systems to enhance overall system performance while also reducing power consumption when not in use. How does it work? With Intel Identity Protection Technology (Intel IPT) on all Ultrabook devices and the latest PCs with Intel Core vPro processors. Responsive Technology A suite of three powerful technologies developed by Intel conserve battery life. which is typically Static Random Access Memory (SRAM) that is fast but energy-consuming. and application use. which is typically Dynamic Random Access Memory (DRAM). and stores frequently used content on a special partition on the SSD device for faster access. hibernate by ~2x. i. data. When the system is equipped with specific wireless devices. system cooling requirements. The DDR3U standard is 1. DDR2 will not fit into a DDR3 slot and DDR3 will not fit into a DDR2 slot. storage. especially in memory-intensive systems. and potential packaging density. This technique is known as read/write leveling. DDR2 memory. and serviceability. and retrieval. The primary benefit is an increase of the I/O bus to operate at four times the speed of the memory cell it contains. Some of the features of DDR3 are: •Higher speeds: DDR3 provides higher memory transfer rates. JEDEC introduced two low-voltage standards. This ability in effect allows for memory modules of up to 16GB in size. management.5V. DDR2 allows higher bus speed and requires lower power by running the internal clock at half the speed of the data bus. DDR3L-1333. The DDR3L standard is 1. availability. CRT LCD LED . Display Overview A display device is an output device for presentation of information in visual or tactile form. DDR3 also allows for chip capacities from 512MB to 8GB. and power efficiency. •Read/Write leveling: DDR3 controllers now have to successfully recognize and process time shifts on data receipt from the chips generated by fly-by architecture used for commands transfer. The DDR3 has the label ''PC3'' for its modules.35V and has the label ''PC3L'' for its modules. performance scalability. The DDR3L standard is 1. •On-Module termination: DDR3 uses fly-by topology with on-module signal termination to transfer addresses. and not altogether at the same time. and DDR3L Memory slots on system boards that support DDR3 are keyed to ONLY accept DDR3 modules. DDR3L Memory The "3L" in DDR3L stands for low-voltage.35V and has the label ''PC3L'' for its modules. when operating at the same performance and load capacity. As a result. Identify DDR2. DDR3. Both analog and digital displays exist. DDR4 Memory The DDR4 SDRAM device is an evolutionary device that improves upon the DDR3 SDRAM generation in terms of capacity. At the same time. •Reduced voltage requirement: The voltage technology for DDR3 has been scaled down from 1. and DDR3L-1600. double pumps the data bus. DDR4 must minimize changes that hinder design migration and adoption of the new industry-standard component.8V (DDR2) to 1. with the devices offering a reduction in power consumption of 15% or more as compared to DDR3. This significant reduction in power consumption. This allows for more efficient data flow. Only external buffers start working faster. the increase in the data transfer rate provided by DDR3 does not require faster operation of the memory core. and stabilization commands. DDR3L-1066. will have dramatic benefits in areas such as power supply demand. Examples include DDR3L-800.and falling edges of the clock signal. •Doubled prefetch buffer: DDR3 doubles the prefetch buffer from 4 bits to 8 bits. The DDR3L standard defines the operating characteristics for DDR3L memory devices. It means that the signals are sent to all chips of the memory modules one by one. DDR3 Memory DDR3 continues the evolution in memory technology and provides several improvements to the existing DDR2 architecture. The display provides instant feedback by showing you text and graphic images as you work or play.25V and has the label "'PC3U"' for its modules. This results in a power savings of almost 30%. as well as system-level reliability. Refresh Rates Refresh rate is actually important when one talks about the CRT displays. display devices are available in different screen sizes. The refresh rates for the devices. and the number of the pixels height. The size of a display is measured diagonally. Sharpness etc. the width. Depending on the technology used and the type of computer. It indicates the pixel dimension. were between 65 and 75 hertz. which is the total number of the pixel in every direction. the width. The rate describes how fast an electron gun can throw electrons on the screen and how fast the display can be shown. The rate was the measurement to tell how fast and efficient a CRT display is. Refresh rate is actually important when one talks about the CRT displays. It indicates the pixel dimension. Refresh Rates Refresh rate is actually important when one talks about the CRT displays. Display devices also support various graphic inputs like HDMI. The rate describes how fast an electron gun can throw electrons on the screen and how fast the display can be shown. Sometimes they reach 85 hertz as well. Sometimes they reach 85 hertz as well. which were considered good. The refresh rates for the devices. which were considered good. Camera Overview . The resolution is normally presented with the number of the pixels wide. It meant that the screen could be refreshed around 85 times in just one second. Resolution The most important thing when it comes to computer displays is the resolution of the dispaly. VGA etc. The refresh rates for the devices. It meant that the screen could be refreshed around 85 times in just one second. were between 65 and 75 hertz. The rate describes how fast an electron gun can throw electrons on the screen and how fast the display can be shown. which were considered good. The rate describes how fast an electron gun can throw electrons on the screen and how fast the display can be shown. which were considered good.and Resolution The most important thing when it comes to computer displays is the resolution of the dispaly. The resolution is normally presented with the number of the pixels wide. Sometimes they reach 85 hertz as well. regardless of the fact that the size is big or small. while nearly all portable computing devices such as laptops incorporate LCD / LED technology. It meant that the screen could be refreshed around 85 times in just one second.Some of the most popular display technologies are: •Cathode ray tube display (CRT) •Light-emitting diode display (LED) •Electroluminescent display (ELD) •Plasma display panel (PDP) •Liquid crystal display (LCD) — High-Performance Addressing display (HPA) — Thin-film transistor display (TFT) •Organic light-emitting diode display (OLED) Most desktop displays use liquid crystal display (LCD) or Light Emitting Diode (LED) or Cathode Ray Tube (CRT) technology. The rate was the measurement to tell how fast and efficient a CRT display is. It meant that the screen could be refreshed around 85 times in just one second. DVI. were between 65 and 75 hertz. Sometimes they reach 85 hertz as well. and the number of the pixels height. Refresh rate is actually important when one talks about the CRT displays. The rate was the measurement to tell how fast and efficient a CRT display is. which is the total number of the pixel in every direction. The rate was the measurement to tell how fast and efficient a CRT display is. resolutions. were between 65 and 75 hertz. refresh rates. The refresh rates for the devices. regardless of the fact that the size is big or small. viewing angle. or external storage. and have lower access time and lower latency. This distinguishes them from traditional electromechanical magnetic disks such as hard disk drives (HDDs) or floppy disks. which contain spinning disks and movable read/write heads. which contain spinning disks and movable read/write heads. such as RAM and ROM •A secondary storage device. meaning that individual blocks of data can be stored or retrieved in any order and not only sequentially. hard disk or hard drive is a data storage device that uses magnetic storage to store and retrieve digital information using one or more rigid rapidly rotating disks (platters) coated with magnetic material. SSDs are typically more resistant to physical shock. usually arranged on a moving actuator arm. like a hard drive.A webcam is a video camera that feeds or streams its image in real time to or through a computer to a computer network. internal. the flash memory.the MMC (multimedia card) interface. which read and write data to the platter surfaces. meaning that individual blocks of data can be stored or retrieved in any order and not only sequentially. •Pen Drives •Tape Drives •Zip Drives •Floppy Drives •Blue-Ray. which read and write data to the platter surfaces. •Solid State Drives (SSD)SSDs have no moving mechanical components. HDD A hard disk drive (HDD). •eMMC CardsThe term eMMC is short for "embedded Multi-Media Controller" and refers to a package consisting of both flash memory and a flash memory controller integrated on the same silicon die. run silently. There are two types of storage devices used with computers: •A primary storage device. usually arranged on a moving actuator arm. resolution supported and diagonal viewing angle vary by system model. The camera specifications. Blue-Ray /DVD and others. This distinguishes them from traditional electromechanical magnetic disks such as hard disk drives (HDDs) or floppy disks. eMMC Cards The term eMMC is short for "embedded Multi-Media Controller" and refers to a package consisting of both flash memory and a flash memory controller integrated on . HDDs are a type of non-volatile storage. Compared with electromechanical disks. and the flash memory controller. run silently. Most of Dell notebooks and All-in-Ones house an in-built Camera. The platters are paired with magnetic heads. Compared with electromechanical disks. retaining stored data even when powered off. Storage Overview Computer data storage is a technology consisting of computer components and recording media used to retain digital data. Data is accessed in a random-access manner. SSD SSDs have no moving mechanical components. HDDs are a type of non-volatile storage. DVD / CD Drives Redundant Array of Independent Disks (RAID) is a popular storage technology. retaining stored data even when powered off. Data is accessed in a random-access manner. and have lower access time and lower latency. SSDs are typically more resistant to physical shock. •Hard Drives A hard disk drive (HDD). Secondary storage can be removable. hard disk or hard drive is a data storage device that uses magnetic storage to store and retrieve digital information using one or more rigid rapidly rotating disks (platters) coated with magnetic material. The eMMC solution consists of at least three components . The platters are paired with magnetic heads. Select Create RAID Volume and press Enter. 4. 2. Select Delete RAID Volume and press Enter. Turn on or restart your computer. 3. 4. Select either of the three options. and the flash memory controller. 6. Select the array to be deleted and press Delete. 3. Create RAID 0 Steps to create RAID 0 volume 1. Select RAID Level > RAID1 (Mirror) and press Enter. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. backup the data before entering the RAID mode. 3. 4. The BIOS setup program is displayed. or Disabled. 5. Press Ctrl and I when the Dell logo is displayed on the screen to enter the Intel RST Option ROM program. Enter 128 KB for Strip Size and press Enter. 3. RAID . Enter Y to confirm that all data will be lost.the same silicon die. Create Volume is highlighted. On the left pane. 5. 2. 5. Enter a name for the volume and press Enter. 8. 3. Enter 128 KB for Strip Size and press Enter. the flash memory. Delete RAID Steps to delete RAID volume NOTE: Backup the data before deleting the RAID volume. Turn on or restart your computer. AHCI. Retain Capacity to the maximum limit and press Enter. 5. 8. 4. Select RAID Level > RAID0 (Stripe) and press Enter. On the left pane. Turn on or restart your computer. Create RAID 1 Steps to create RAID 1 volume 1. select Settings > General > Boot Sequence > Legacy. 1. RAID Configurations 1. Create Volume is highlighted. select Settings > System Configuration > SATA Operation > Legacy. The RAID mode needs to be . Select Create RAID Volume and press Enter. The RAID deletion procedure will result in loss of all data from the hard drives. 6. Reset Disks to non-RAID Steps to reset disk to non-RAID If the user does not want to use RAID and instead wants to use the space on both hard drives. 2. Save the BIOS setup program settings and exit. Press Ctrl and I when the Dell logo is displayed on the screen to enter the Intel RST Option ROM program. 5. Press Ctrl and I when the Dell logo is displayed on the screen to enter the Intel RST Option ROM program. 7. Press Enter. 1. Retain Capacity to the maximum limit and press Enter. Turn on or restart your computer. The eMMC solution consists of at least three components - the MMC (multimedia card) interface. The RAID configuration procedure can result in loss of all data from the hard drives. Enable / Disable RAID Steps to enable or disable the RAID mode in BIOS setup program NOTE: To avoid data loss. 7. Enter a name for the volume and press Enter. 2. the disks need to be reset to Non-RAID. Press Enter. 6. 4. 2. and fine gain control functions provide a complete integrated audio solution for home entertainment PCs . 3. Select Reset Disks to non-RAID and press Enter. 1. Types of Graphics Cards 1. •High-Definition Multimedia Interface (HDMI) •DisplayPort / Mini Display port Audio 1. Composite video and Component video. 2. Typically there are two types of graphics cards that we get to see. Adopting Dolby Laboratories latest digital audio technology. Realtek High Definition (HD) Audio The Realtek High Definition (HD) Audio driver support all of Realtek HD Audio Codec. 5. AMD/ATI are some of the major manufacturers of Desktop / Notebook graphics cards. Enter Y to confirm resetting the disks to non-RAID. Integrated Graphics Card = An integrated graphics card is bound to the motherboard and shares RAM with the CPU. 2. typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. allowing the computer to run at full speed. Discrete Graphics Card = A discrete graphics card has a dedicated processing unit called a Graphics Processor Unit (GPU) and RAM. Graphics Overview Graphic card is very essential part of any computer system and it renders processed data into video signal before it is sent to your display (monitor or laptop display). With high frequency bandwidth support. Graphic Card Connector Types The most common connection systems between the video card and the computer display are: •Video Graphics Array (VGA) •Digital Visual Interface (DVI) •Video In Video Out (VIVO) for S-Video. Turn on or restart your computer. Discrete Graphics cards connect to the motherboard of a computer system using a slot. mute. •Integrated graphics card •Discrete graphics card Intel. Some of the advantages of Realtek HD audio driver are: •Full support for new audio formats •A high frequency bandwidth •Support for connecting audio devices •Plug and Play Technology •More accurate speech recognition and input •Flexible mixing. the Realtek audio solutions make it possible for the PC to become the media platform of home theater/entertainment applications by supporting multi-channel and high-quality audio formats such as DVD-Audio. The GPU lets the computer's main processor do its job. delivering comparable playback quality to consumer electronic audio devices. More detailed specifications of each graphic card and technology used can be obtained by visiting the respective manufacturers’ website. Use the Spacebar to select the disk to be reset. Press Ctrl and I when the Dell logo is displayed on the screen to enter the Intel RST Option ROM program.disabled in Setup program before the user can install the Operating System. The dimensions of the graphics card and the connection technology will vary depending on form factor or chassis type of the computer. reducing the total amount of RAM available. Repeat the step for resetting the next disk. the new PC audio solutions advance PC sound playback and enable PCs to fully support emerging digital formats and devices. nVidia. 4. A slim line desktop system will have a considerable smaller PSU and a lesser wattage rating and fewer power connections equaling the lesser power demands of the system. IDT Audio The 92HD87 single-chip audio system is a low-power optimized.3v DC power to the various components inside the computer from the motherboard to the system fans. Dell power supplies also have varying levels of diagnostic capabilities including POST code indicators. The high integration of the 92HD87 and the 40QFN package enables the smallest PCB footprint with the lowest system BOM count and cost. 3. The Power Supply Unit converts a 110-115 volt or 220-230 volts alternating current (AC) into a steady low-voltage direct current (DC) usable by the computer and rated by the number of watts it generates. The 92HD93 provides high-quality HD Audio capability to notebook and business desktop PC applications. Conexant The Conexant CX20671 is a 24-bit Audio codec that meets performance and function requirements for Microsoft WLP (Windows Logo Program) 3. 5v. Dell offers a number of Power Supplies varying in •Physical Size •Wattage •Connection Types •Diagnostic Capabilities A power supplies size. 4- channel audio codec with integrated speaker amplifier. cap less headphone amplifier. Cirrus Logic The Cirrus Logic CS4213 is a highly integrated stereo low-power HD Audio Codec featuring a 192 kHz DAC. The 92HD87 provides high-quality HD Audio capability to notebook and business desktop PC applications. Self-Test lights or Self-Test buttons with lights. The IDT 92HD93 single-chip audio system is a low-power optimized. PSU Overview A Power Supply Unit supplies power to internal components of a computer and are predominantly used on Desktop computers. In addition to its many features.0 (Windows Logo Program) audio requirements for Windows 7 systems. 4- channel audio codec with integrated speaker amplifier. PWM speaker drivers and a ground centered Headphone driver.2. and low drop out voltage regulator. In the event of a power failure in any on the voltage rails the desktop will produce a system-specific LED / Power button code and fail to complete POST. 3. and low drop out voltage regulator. capless headphone amplifier. high fidelity. making this part ideal for portable systems that require low power consumption in a minimal amount of space. The amplifier delivers a ground-centered output with a large signal swing even at low voltages and eliminates the need for external DC-blocking capacitors. The stereo headphone amplifiers combine the efficiency of an integrated inverting charge pump with the high linearity and low EMI of a Class AB amplifier. The Conexant CX20672 is a High Definition Audio Codec that exceeds the WLP4. wattage and connection type are tied to the system chassis and application of the particular unit. the CS4213 operates from a low-voltage analog and digital core. . a digital microphone interface. A Mini Tower system would have large power supply and high wattage rating and usually additional power connections to meet the demand from Graphic cards and high end CPUs.10 and stricter performance requirements for future WLP standards. high fidelity. PSUs job in a desktop is to deliver 12v. The high integration of the 92HD93 enables the smallest PCB footprint with the lowest system BOM count and cost. 4. an ADC with 2-to-1 analog input mux. -Thunderbolt™ is a revolutionary I/O technology that supports high resolution displays and high-performance data devices through a single.5Gbps . computer laboratory. it’s fast and it can both receive and provide a lot more power than previous versions of USB. Wireless networks of all sizes deliver data in the form of telephone calls. the wireless and WWAN antennae (cables) need to be routed correctly into the routing channels on the system board. and streaming video. A WWAN often differs from wireless local area network (WLAN) by using mobile telecommunication cellular network technologies such as LTE.0 = 2000 . always ensure protective sleeves are used to isolate the antenna connectors before reassembling the system. WWAN connectivity allows a user with a laptop and a WWAN card to surf the web. USB Universal Serial Bus (USB) simplifies the connection between host computer and peripheral devices such as mice and keyboards.0 = 1996 . USB 1.Super Speed Connector Types Type-A = Most cables have a type-A connector on one end.WLAN & WWAN Overview A wireless local area network (WLAN) is a wireless computer network that links two or more devices using a wireless distribution method (often spread-spectrum or OFDM radio) within a limited area such as a home. or even globally and are provided by a wireless service provider. Mini-USB = The standard connector type for mobile devices before the micro-USB type came along. WiMAX (often called a wireless metropolitan area network or WMAN). school. It can also use Local Multipoint Distribution Service (LMDS) or Wi-Fi to provide Internet access.0/3. compact . Bluetooth and many more peripheral devices. is a form of wireless network.12 Mbps Full Speed USB 2. It has been adopted by virtually every manufacturer except Apple.5 Mbps Low Speed USB 1.480 Mbps High Speed USB 3. This gives users the ability to move around within a local coverage area and yet still be connected to the network. cellular digital packet data (CDPD) and Mobitex to transfer data. Type-C = A reversible cable that promises higher transfer rates and more power than previous USB types. Various computers can have integrated WWAN capabilities. The larger size of a wide area network compared to a local area network requires differences in technology. It’s increasingly being adopted as the standard for laptops and even some phones and tablets. personal computers usually have multiple type-A ports. GSM. most peripherals (such as keyboards and mice) have a type-A connector. A WLAN can also provide a connection to the wider Internet. or connect to a virtual private network (VPN) from anywhere within the regional boundaries of cellular service.1 gen 1 = 2010 .1. Type-B = An almost square connector. and is still used in some cameras that have non-standard connectors. and many other devices and power adapters use a type-A port for data transfers and/or charging. A wireless wide area network (WWAN). nationwide. As its name suggests. UMTS. external hard drive or optical devices. Micro-USB = The current standard for mobile and portable devices. CDMA2000. It’s smaller. For models shipped with a wireless card only. mini-USB is smaller than regular USB. mostly used for printers and other powered devices that connect to a computer. check email. These technologies are offered regionally.1 = 1998 . or office building. Wireless/WWAN Antenna Routing When installing the display assembly or system board on the system. web pages. it’s reversible. designed to meet the unique demands of the motoring environment while delivering true HD quality. and building Personal Area Networks (PANs).Adds high-speed networking to an HDMI link. Thunderbolt™ combines PCI Express (PCIe) and DisplayPort (DP) into one serial signal alongside a DC connection for electric power. eliminating the cost.port. such as a DVD player.Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system. •3D .Enables video resolutions far beyond 1080p. HDMI supports standard. enabling new functionality. •Automotive Connection System .Defines input/output protocols for major 3D video formats. It uses the same connector as Mini DisplayPort (MDP). HDMI 1. such as a digital TV (DTV). •4K Support . The primary advantage is cable reduction and content protection provisions.Real-time signaling of content types between display and source devices. Up to six peripherals may be supported by one connector through various topologies. •HDMI supports communication between the video source (such as a DVD player) and the DTV. transmitted over one cable. Advantages of HDMI •Quality HDMI transfers uncompressed digital audio and video for the highest. and DVD players. smaller connector for phones and other portable devices. supporting video resolutions up to 1080p. Bluetooth is a standard wire-replacement communications protocol primarily designed . allowing users to take full advantage of their IP-enabled devices without a separate Ethernet cable. or high-definition video. HDMI provides an interface between any compatible digital audio/video source. enabling a TV to optimize picture settings based on content type. •Additional Color Spaces . The intended applications for HDMI TVs. plus multichannel digital audio on a single cable.New cables and connectors for automotive video systems. all-digital audio/video interface. •Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound. Bluetooth (BT) Overview Bluetooth is a wireless technology standard for exchanging data over short distances from fixed and mobile devices.A new. and confusion of multiple cables currently used in A/V systems. supporting next- generation displays that will rival the Digital Cinema systems used in many commercial movie theaters. -Thunderbolt™ is a hardware interface that allows for the connection of external peripherals to a computer. uncompressed. •Low-cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple. eliminating the need for a separate audio cable. or A/V receiver and a compatible digital audio and/or video monitor. and simplicity. complexity. enhanced. •HDMI combines video and multichannel audio into a single cable. flexibility. •HDMI Micro Connector . HDMI Overview HDMI (High-Definition Multimedia Interface) is an industry-supported. crispest image quality.Adds support for additional color models used in digital photography and computer graphics. It sets a new bar for performance. •Audio Return Channel . •Content Type . paving the way for true 3D gaming and 3D home theater applications. cost-effective manner.4 Some of the features of HDMI 1.4 are: •HDMI Ethernet Channel . Note: This course is designed in a modular format. Service Tag 2. and watches. •List System specific "Need to Know" callouts. speakers. ⇒ Identify different types battery.10 m 4. tablets. with a short range based on low-cost transceiver microchips in each device.for low-power consumption. ⇒ List the different types of USB. ⇒ List the different types of display. and some high definition headsets. ⇒ Describe the features of a processor. Upon entering the . hence improving Customer Experience. Bluetooth Versions 3. after replacing the system board. Express Service Code Service Tag Update Technicians will need to ensure that the Service Tag is correctly entered. You need to complete all modules and the assessment to get course credits. ⇒ Describe the features of touch and non-touch displays. ⇒ List the difference between WLAN and WWAN. The technology is useful when transferring information between two or more devices that are near each other in low-bandwidth situations.240 m Summary Review Points You will now be able to: ⇒ Identify different types of power adapters. What is in it for me? Learning the key callouts help you resolve customer queries efficiently and quickly. ⇒ List the different types of memory.0 25 Mbit/s 30 feet . Objectives: By the end of this course you should be able to: •List most commonly occurring system issues and fixes. Note: The service system board comes with an empty service tag value.0 25 Mbit/s 200 feet . robotics systems. modems. Bluetooth exists in many products. such as telephones.60 m 5 50 Mbit/s 800 feet . handheld. laptops and console gaming equipment. media players. Chassis Service Tag Location The Service Tag and Express Service Code for the Dell™ Latitude™ 3380 are at the bottom base of the computer. Goals and Objectives Goal Statement: This course is designed to provide the fundamental knowledge required for Dell Field Service Technicians for the Dell products troubleshooting. This is not a voice-enabled course. Bluetooth protocols simplify the discovery and setup of services between devices. Chassis Bottom View: 1. HDD.BIOS. Click BIOS Setup. which holds the system badge in place. Selecting Model Name Step 1 . Check the system model from underneath the system. then click Apply. Click Yes to save the Service Tag. always download and install the latest BIOS revision before troubleshooting. save. Take extra care to ensure that the problem is solved after troubleshooting and that no other problem exists. after replacing the system board. Once the value is entered. and so on. 1. Avoid touching the surfaces or bottoms of the . Step 5 . •It is vital to verify the fix. •Start the troubleshooting process before opening a part’s sealed packaging. and reboot. Note: System MUST be connected to a powered AC Adapter. including system boards. You can only open it to access the Service Tag information. Input the Service Tag of the system and press Enter Step 4 . There is a magnet. verify the failed component before opening a part’s packaging. •If you have received more than one part. Selecting Model Name and Service Tag Technicians will need to ensure that both the Service Tag and Model Name is correctly entered. General Safety Best Practices: Packing/Repacking General Guidelines Dell’s Field Service Technicians can use the ESD best practices to provide safe and damage-free servicing. •Always check and confirm the Service Tag to ensure that you are servicing the correct system. Click Yes and press Exit. Step 3 . You may also refer to the information on the Dispatch Ticket or Service Tag information on Delta for System Model Name. the field becomes read-only. •Many issues can be addressed with the latest version of BIOS. Select the correct option. •Handle all parts. cards. A new system board needs to be dispatched if there is a need to change the service tag value. Step 2 . The system reboots. When possible. Step 2 . XPS Badge System Badge The System Badge on XPS 13/9360 cannot be removed. 2. Setting the Service Tag Step 1 . upon powering on the system. Repackaging: Parts Unpacking •Do not break the tamperproof seal on the ESD bag unless you intend to install the part immediately. A setup selection screen will be prompted with the System Model Name options after the system is powered on upon replacing the system board replacement. the field service technician is only allowed one chance to input the correct service tag. The following screen is displayed. Enter BIOS to confirm that the system showing the correct System Model Name selected. Step 3 . by lifting and handling by the edges or sides. Note: Use a plastic scribe to open the System Badge. •Fold the top part of the ESD bag and retape it. If you have questions. Close the box top. with foam inserts. do not use it. Ensure to pack the old/faulty LCD assembly and Touch Control Board before returning them. Complete the traveler (sticker) if necessary. •Place the box on a secure surface. •Never lift or handle an LCD with a single hand. contact Dell Technical Support. use the same box the part arrived in. If needed. •Insert the unit into new ESD bag. •For repacking. 4 Ensure that the Dell logo is closer to the open side of the box. inverters. Fold the ESD bag to the front. Then return it with a description of the damage. Repackaging: LCD Module •If a part must be returned to Dell. and converts are allowed. •Never place objects on the surface of an LCD.parts. 3 Stick the Touch Control Board bubble wrap to the LCD assembly packaging. •Inspect the foam and confirm that the part was packaged correctly. Ensure that the label position is placed evenly on the three surfaces. Ensure that the box has the bottom packaging foam and the side packaging foam inserts. 2 Pack the Touch Control Board in the smaller bubble wrap. Repackaging: Printed Circuit Board Assembly (PCBA) •Repackage parts that are returned to Dell in the same manner in which they were received. Touch Control Board While repacking an LCD assembly for AIO LCD service parts. always return the touch boards with the LCD assembly. carefully remove the part from the box by lifting it by the edge or side. repackage it in the same manner in which it was received. Carefully open the package’s top or lid. •Carefully insert the board into the ESD bag. . •Never apply pressure to the rear side of an LCD. •Place any extra parts between the upper covering foam insert and the box lid. Contact technical support to dispatch another part. •Apply the final foam insert on top of the unit. Remove the upper layer of foam from the box. Only small service kit parts such as cables. ensuring components are not pulled or knocked off. •Never handle an LCD from top or bottom. •Place the LCD unit into the box enclosed with the foam packing. WARNING: Every Dell part has a unique PPID with barcode. Touch Control Board repackaging steps: 1 Pack the LCD assembly in the large anti-static bag. continue with the next steps. •If the part has visible damage. place the part on a secure ESD surface. Note: You can reuse existing packaging material received with the new replacement parts. and place the first PPID package label on the bag. •Verify the part. LCD Handling •When handling LCDs. always handle them from their sides or edges with both hands. •If the part in the box was secured properly without visible damage. and break the tamperproof seal with a safe tool. •Using approved ESD procedures. and insert the lid tabs into the slots on the left and right edges. Fold the excess portion of the ESD bag to the back and place the panel in the box facing down. Use a plastic bag if available. Never stack parts on top of each other. ) •Follow these steps to enter a Service Tag: •Press <F2> after start up to enter BIOS. (Older products may be supplied with a BIOS CD. and confirm it. •Do not touch the processor’s sensitive contacts. enter the Service Tag. on the service board. Avoid touching the surface or bottom of the PCB. and insert the lid tabs into the slots on the left and right edges. •Always reset the Service Tag after a system board replacement. Example below gives an overview about repackaging issue common to desktops: Every dispatched system board has ZIF socket T cover installed to protect the pins on the system board when shipped for repair. •Do not tilt or roughly shift it into place. •Ensure that ESD methods are applied when handling PCBAs. the BIOS CD should be used. •Place the covering foam over the unit. Repackaging Parts that are returned to Dell should be repackaged in the same manner in which they were received. Instead. which is the area outlined in the diagrams below. •During disassembly and repackaging. If supplied. Close the box top. Use a plastic bag if available. socket covers.) Windows 8. This is to prevent the pins from being damaged during transportation. Electrostatic bags.1 / 10 Digital Product Key (DPK) Handling . Do not hold it by the neck. (The Windows 8 OS system must have BIOS set to UEFI mode. •Replaced system boards allow the Service Tag to be entered without a BIOS CD. Processor (CPU) Handling Best Practices for CPU Handling •Grasp the processor with your thumb and index finger along the top and bottom edges. some system boards are shipped with daughter board to avoid transit damage back to Dell. Verify that the PPID sticker is placed on top. (This boots directly into BIOS Service Tag field in few models. •Carefully place the processor into the socket body vertically. technicians are reminded to practice caution when handling the system boards. Ensure that you enter the Service Tag information correctly. Also. All field technicians must return the defective system board with the cover properly attached to the Socket T. The socket has cutouts for your fingers to fit in. PCB handling System boards returned from the field have been root-caused with ESD damage and hairline cracks found around the neck area of the PCBs. •Place any extra parts between the upper covering foam insert and the box lid. •If the Maintenance field is not present. since they are susceptible to handling damage. with the bottom of the board down and the surface of the board up.•Pack the board into the foam inserts of a Dell-approved box. as that damages the socket contacts. Only small service kit parts.) •Navigate to the Maintenance field. •Always use approved ESD procedures when handling the system board. It would result in hairline cracks. and converts are allowed. inverters. handle the part by lifting and holding it from the edges or sides. and LCD protective materials such as the Mylar screen covers are examples. such as cables. navigate to System Info and then the Security Info field to enter the Service Tag. Best Practices: General Categories System Board Replacement: Service Tag Utility Dell’s Field Service Technicians can use the general category of best practices to provide an effective Field Service with superior customer experience. Reactivating Windows after a System Board Replacement •After replacing the system board. not by hand. •Use proper storage and material transfer. the customer is not available.dell.dell. This ensures that the customer sees the instructions and enters the product key. Field Service Technicians should give the Digital Product Key (DPK) card hard copy to the customer. Hardware CPU On-Site Handling Intel Processor Handling and Installation: ESD Sensitivity •Use standard ESD handling practices.) Do not touch processor-sensitive contacts at any time during installation. Intel Processor Handling and Installation: Processor Handling •Open the boxed processor packaging. They must be advised to retain it. the technician should place the DPK card at a prominent location on the computer.REPLACEMENT. Intel Processor Handling and Installation: Processor Installation 1. the gold pads can be wiped clean with a soft lint-free cloth and isopropyl alcohol. https://educate. All work and storage surfaces for processors should be properly grounded. •A mail is triggered to the customer’s physical address explaining the process of COA label replacement. All tools and equipment used to install or rework processors should be properly grounded. •Technical support must dispatch a replacement COA label by selecting the part number T8912 (SVC. . Then the technician must give it to the customer or paste it back on the new replacement bottom base.COA.rdf? title=&id=cninv000000000001856&callback=callback1033 •To access the DPK-related training for Windows 10 through Educate Dell. Units should be handled by the substrate edge. •Make sure the processor's protective cover is present and properly secured.com/Saba/Web_wdk/Field/content/contentrepository/Launch. Remove processors from trays when they are ready to be used. All people handling processors should be properly grounded. •Unpack processors on ESD mats. •To access the DPK-related training for Windows 8 through Educate Dell. Lift the processor package from the shipping media by grasping the substrate edges. go to Windows 8 Training Content. Scan the processor package's gold pads for any presence of foreign material. •Dispatching the bottom base as a replacement does not transfer the original COA label.OS). (Do not remove the protective cover. https://educate. Transfer material using ESD safe trays. 2. go to Windows 10 Training Content. •In case. along with a replacement label.rdf? title=&id=cninv000000000038514&callback=callback1033 COA Label Replacement (for Windows 7) Few Dell notebooks or laptops are shipped with the original Windows 7 COA label pasted on the bottom base.com/Saba/Web_wdk/Field/content/contentrepository/Launch. •The DSP technician must then copy/write the original value of the Windows 7 COA to the replacement COA label. If necessary. 4. Open the socket: a. being cautious not to damage the motherboard with the tip of the lever. Keep the processor horizontal and remove it with a vertical motion to avoid damaging the socket contacts. 2.) 5. Gently push loose the TIM to the center of the processor—figures 2 and 3. Do not place directly on table resting on gold lands. or reliability. 4.Occasional orange discoloration of package lands due to oxidation has been assessed and confirmed to have no impact on electrical performance. Scan the contacts while tilting away approximately 15–45° and rotating about 15–45° from perpendicular to change the viewing angle several times. Hold the board 6–12” away from face perpendicular to your viewing angle. Make sure the load plate's front edge slides under the shoulder screw cap as the lever is lowered. 2. Close the socket (see image below): Some system boards use a two-lever latching mechanism. Hold the load plate open with your thumb as you hold both sides of the board. Intel Processor Handling and Installation: Processor Installation (Cont. Wipe with dry. quality. Verify that the package is within the socket body and properly connected to orientation keys. Carefully place the processor into the socket body vertically. Intel Processor Handling and Installation: Processor Installation (Cont. or by using a vacuum pen. 5. Wet another lint-free cloth with isopropyl alcohol (IPA) and wipe to clean the remaining material—figure 6.) 7. by holding the top and bottom edges. Do not use a vacuum pen for installation. Remove the pieces with dry cloth—figure 4. (Do not touch the orientation notches. Intel Processor Handling and Installation: Processor Installation (Cont. 2. 3. Notice the processor keying features that line up with posts along socket walls. Open the load plate. . lint-free cloth to remove most of the material—figure 5. Place the processor in a specially designed tray or ESD retainer for storage. Intel Processor Socket Visual Inspection 1. 4. 6. 3. Orient the load lever on the left side and the hinge to the load plate on the top. Latch the lever under the top plate's corner tab. and changes in the light pattern are indications of shifted or damaged contacts. b. Thermal Interface Material (TIM) and Grease Removal from CPU TIM and Grease Removal Process: 1.) 3. Intel Processor Handling and Installation: Removing the Processor 1. Locate the connection 1 indicator on the processor that aligns with connection 1 indicator chamfer on the socket. 1. Be careful to remove material from gaps between the processor and load plate. Intel Processor Socket Visual Inspection (Cont. 3. Gently lower the load plate 2. Remove the heatsink from the socket. 5. 6. 3. Light should create a reflection moving back and forth across the contacts. Remove the processor package. 4.) The socket has cutouts for your fingers to fit into. Tilting or roughly shifting it into place can damage socket contacts.) Replace the motherboard if the socket fails visual inspection for damage to any socket pins. Disengage the load lever. Refer to your product's reference material for specifics. Grasp the processor with your thumb and index finger along the top and bottom edges. 2 mm (+/. The load lever must stay engaged during this process. and 4. the screw sequence is 1. 2. Failure to follow the correct removal sequence may damage the processor and the socket. with screws 4. To reassemble the PHM. but new releases in 2017 will have only minor changes. The PHM is a combination of a processor. 3.1 contact thickness) of the plane defined by the contact tips.0. For thermal grease removal. New Processor and Heatsink Module (PHM) – Disassembly and Reassembly Process Tools Needed •Torx screwdriver (T30) •Flathead screwdriver Removing the PCM 1. What follows here is the earliest version of this technology. Most common in the first two rows and columns around the center cavity. 2.0. (+/. and system board disassemble. Contact Failure Type 1: Upward Bent Contact is bent backward upon itself. 3. Inspection Criteria: Contact tips must fall within 0. or it will cause damage to the socket contacts. Dell will begin shipping servers with new PHM technology. the removal sequence starts in the reverse order.2 mm.7. processor carrier. By mid 2017. heatsink. New Processor and Heatsink Module (PHM) – Things to Take Note To remove the PHM.1 mm or +/. Contact failure Type 2: Upward/Downward Shift Contact tip position is shifted (up or down) more than one contact thickness.1 mm or +/. Using the Torx screwdriver. You can refer to the heatsink label on the heatsink to identify the screw numbering. the removal sequence starts in the reverse order. all servers shipping from Dell will use this technology. loosen the screw identified with number 4 on the heatsink label. Contact failure Type 3: X Axis Shift Contact is shifted sideways (X direction) Reject contacts when the tip is shifted more than ¾ of the width of the contact Note: Red circle indicates contact out of alignment Contact failure Type 3: Y Axis Shift Type 3 (continued) Contact is shifted sideways (Y direction) Reject contacts when the tip is shifted more than ¾ of the width of the contact Red circles indicate contact out of alignment New Processor and Heatsink Module (PHM) What Is a PHM? In late 2016. Inspection criteria: Contact tips must fall within 0. Failure to follow the correct removal sequence may damage the processor and the socket. To remove the processor and heatsink module. . and heatsink into a single unit before installation.1 contact thickness) of the plane defined by the contact tips. 1. 2. use steps 4–6. and 1. PHM changes the way the processor. 3. with screws 4. 5. Ensure that the two guide-pin holes on the bracket match the holes on the heatsink. and 4. and the user or service provider must select the manageability option upon first boot. New Processor and Heatsink Module (PHM) – Disassembly and Reassembly Process Installing the PHM 1. New Processor and Heatsink Module (PHM) – Disassembly and Reassembly Process Removing the Processor from the PHM 1. •1: AMT_DASH_VPRO_or_SBA •3: MANAGEABILITY ENGINE (ME) DISABLED •4: AMT_DASH_VPRO: NO_TLS (NOT FOR USA) •6: MANAGEABILITY ENGINE (ME) LOCKOUT •7: NON_VPRO System Board Installation If a new system board is replaced on the Latitude system. vPro AMT The Latitude E7270/E7470 system boards are shipped in manufacturing mode. Flex the outer edges of the bracket to release the processor from the bracket. The label can also be found at the bottom door's exterior or at the center of the bottom door. Using the Torx screwdriver. Place the heatsink with the processor contacts facing up. 3. Follow the instructions below: 1. tighten the first screw of the four heatsink retention screws The screws must be tightened in this order: 1. Tighten the PHM screws following the sequence of the label on the heatsink Failure to follow the correct sequence may damage the processor and the socket. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. replace. Place the heatsink on the processor and push down until the bracket locks onto the heatsink. and reassemble the PHM. 2. 3. 2. according to the original configuration purchased. Place the PHM on the processor socket Ensure that the two guide pins match the guide holes on the PHM. 2. 3. 4. it must be configured with the correct management mode. Insert the flat-blade screwdriver into the slot and twist the screwdriver to break the seal created by the thermal paste. and place the processor with the contacts facing down into the processor tray. New Processor and Heatsink Module (PHM) – Disassembly and Reassembly Process Installing the Processor to the PHM 1. There are five manageability options that may be seen on a customer's order. 2. Loosen the other PHM retention screws following the numbered sequence on the label on the heatsink. New Processor and Heatsink Module (PHM) – Disassembly and Reassembly Process (Video Demo) Play the video and learn how to disassemble. and set the heatsink aside with processor side facing up. Replace the system board per the disassembly and reassembly procedures. Lift the bracket and processor away from the heatsink. This label has a number on it that indicates the management mode you must choose to get the appropriate configuration for the . 2. Remove the bottom door to read the white label attached to the inside the bottom door. 3. Lift the PHM away from the system board.2. Push the retaining clips on the processor bracket to unlock the bracket from the heatsink. and Marketing Name Step 1 Upon replacing the system board. System Board Jumper The service system board jumper must be set to Password to function normally. Input the AMT selection and Service Tag and/or asset tag entry. and the system reboots. Do not press anything! 5. technicians must refer to the label for China HDD Protection information on the back of the side cover. Record the management mode number for later use.WARNING: Technicians must key in the correct Service Tag on the first and only attempt. The manufacturing mode will boot to the screen shown below. WLAN Setting How to Set Up an Intel WLAN Card Country Code. 7. Step 2 Enter the Service Tag information. all values set in the BIOS is not saved. Step 3 Click OK Step 4 Click Apply Changes. After the OK button is clicked. as shown below: 6. Service Tag. The screen displays for five to six seconds. Base cover disassembly (pry points) For the Latitude 5480. Do not press anything to allow the system to go to the Service Menu. as shown below. There is no other option to fix this. and turn on the system. The China HDD Protection label is similar to the iAMT Vpro label. It is a remote PC protection and management tool that allows user to use a master PC to quickly deploy OS images to other client PCs and manage/protect remote client PCs without a need for an extra server (the master PC plays the server role). Figure 1. Replace the bottom door. The image shows the location for prying the display bezel (non-touch) from the computer: Figure 1. Latitude 5480 Display bezel (non-touch) removal (pry points) For the Latitude 5480. turn on the system. the system will go to the verification screen. 4. If the Service Tag is keyed in incorrectly. Display bezel (non touch) removal (pry points) . Click Apply Changes when the entries are confirmed correct. Prying Access Latitude 5480 systems information is only used as example in this training module. Do not press anything to allow the system to go to the Service Menu. another system board must be dispatched and replaced.system. When replacing system board. to determine if the customer has purchased China HDD protection and set the option accordingly in SMMM. The system reboots The system reboots with the following error screen: China HDD protection Dell HDD Protection is China only solution that is applicable on OptiPlex Desktop. Examples of the labels include: 3. Record the management mode number for later use. The display bezel features recesses near the hinges which can be used to begin the prying process. ensure to remove the display bezel (non-touch) carefully. Tag and/or asset tag entry. As long as the jumper stays at Service Mode. Only check the item box if the system is shipped in Indonesia. and the system does not exit the manufacturing mode with an error prompt indicating that jumpers are incorrect. A service menu will appear. on-site technicians should take care to remove the base cover carefully. The images show the location for prying the base cover from the system after loosening the base cover screws. ) •The Service Tag will be auto-populated over to the Serial Number (Service Tag = Serial Number). Do not damage the tape. Consider the Dell Vostro desktop as an example. Thermal Pads Reusability Latitude 5285 system's information is only used as an example in this training module.2 PCIe secondary storage SSD on a system board. The screws that secure the hard-drive assembly and display assembly are shown. The image shows how a hard drive should be removed. Technicians will need to run the RMA Shim. etc. RMA Shim USB Key The RMA Shim USB Key is dispatched or bundled together with the replacement System Board service parts. Aluminium Foils and Protective Shielding Latitude 5285 system's information is only used as an example in this training module. Do not discard the conductive tapes. after replacing the System Board. the system can only be turned on by connecting it to the Power Adapter. Regional settings. Replace the tape only if specific instructions and extra tapes are included.Screw Spec Labels and Indicators Consider the Dell Inspiron 20 3000 as an example. SSD. reapply it back to the same position after replacing the part. Do not discard the thermal pads on chipsets. RMA Shim Overview The Dell Chromebook 3380 utilizes a unique service tool known as RMA Shim. Practice caution during removal/install of the shield. it is important that service technicians run RMA Shim to write the service tag and reload the Chrome OS. Practice caution and only peel the tape to an extent where you can access/replace the part. The image shows how to remove a Power Supply Unit (PSU). In the event of the System Board replacement. Model Name. The user will also be presented with the OOB welcome screen. The RMA Shim software on the USB Key is the Service/Lite version which only . •The write-protect screw only needs to be removed when running Shop Floor and writing VPD info. The shielding covers are fragile and can easily deform. wipe all content on the SSD (HDD). or add-on daughterboard as they are reusable. •Google Required Tests will prompt an error and not run unless the write-protect screw is inserted back into the System Board. Conductive Tapes Latitude 5285 system's information is only used as an example in this training module. The screws that secure the PSU are shown. (Service Tag. A gasket or thermal pad is required for proper installation of a WWAN card or M. Google Required Tests •Google Required Test will reboot the system. The RMA Shim tool can be categorized into two main modules: Shop Floor •Shop Floor is required to write VPD (Vendor Product Data) info to the System Board. reloads the base version of the Chrome OS and put the system into "Shipping Mode" •Shipping mode means. Note: Updating the Service Tag is only required when the system board is replaced. ) 8 Click Exit to save changes 9 Reboot the system to Windows 10 Confirm that the TPM is not owned. the system auto-reboots to take effect. and the TPM must not be owned. . 1. some of the added advance security features cannot be enabled via Windows 10. 2 The Windows system auto-restarts and updates the TPM during the system startup. the customer can still update their system to TPM 2. If the TPM is owned. 3. However.2 is stocked. 2. As such. Disable TPM autoprovisioning in Windows (See Note 4) 1 Boot to Windows 2 Launch the PowerShell Command window in Administrator Mode.com. make sure you suspend its encryption before updating the TPM on a BitLocker-enabled system. but the risks of unavailable Internet connection and other restrictions have been taken into account.0 utility must be downloaded from Support. When the TPM ownership is cleared.0 is the customer's responsibility. You may need to run TPM.0 security.0 Installation Beginning October 2015.1 or Windows 7 2. clear the TPM owner. This executable file does not create the DOS system files. For Systmes with Windows 10.contains the Shop Floor and Google Required Tests Module.0 when possible. 3 At the Powershell command prompt. Failure to update to TPM 2. execute the following command: > Disable- TpmAutoProvisioning 4 Confirm the following results: Autoprovisioning: Disabled 5 Reboot the system to BIOS Setup by pressing <F2> 6 Navigate to Security > TPM 12/2. Note: 1.0.0 for Windows 10 In order to address the complexity of multiple MB parts. go to BIOS Setup and clear the TPM before proceeding. launch the PowerShell command in Administrator Mode to re-enable the auto provisioning: > Enable-TpmAutoProvisioning 12 Confirm the following results: AutoProvisioning: Enabled Run the TPM update utility from a Windows environment 1 Go to the location where the file was downloaded. without it. 3 When the TPM update is finished. The TPM must be on and enabled in BIOS Setup. 4. If BitLocker is enabled on your system.msc to re-initial the TPM under the Windows OS." Installation Instructions of the Dell TPM Update Utility for Windows/DOS Clear the TPM (See Notes 2.2 for Windows 8. You must provide a bootable DOS USB key. this approach is flagged as a "best-effort basis. DSP technicians are encouraged to help customers upgrade to TPM 2. as two sets of different MB must be maintained. MB with TPM 2.0 improves and provides added security. 11 When the TPM update is finished. 7 Click the Clear checkbox and select Yes at the prompt to clear the TPM settings (You can skip that if the item is grayed out.0. At that point. The TPM must no longer be automatically provisioned by Windows. the TPM 2. and double-click the new file. 3. some operating systems will automatically take ownership of the TPM on the next boot (TPM auto-provisioning). and 4) 1. new systems shipped with Windows 10 features a new format of TPM 2. TPM 2. upon replacing the MB. Before running the TPM update utility. only service MB with TPM 1. The act of updating TPM 2. this has resulted to complexity on service spares MB. MB with TPM 1. This feature will need to be disabled in the OS to proceed with the update. however. TPM 2.dell.0 does not cause any major functionality impact to the system. if legacy boot mode (non-Windows users) 1 Copy the downloaded file to a bootable DOS USB key. 9 Change Legacy to UEFI Boot List Option. and then go to BIOS Setup by pressing <F2>. 5 When the TPM update is finished. To revert to default options.Run the TPM update utility from a DOS environment. and boot to the DOS prompt. 7 When the TPM update is finished. 4 Click Apply and Exit to save changes. 5 Press <F12>. driver. the system auto-reboots to take effect. Scheduling and reviewing updates Click the tabs below to learn more about scheduling update checks and viewing update history. and then reboot the system. 3 Change UEFI to Legacy from Boot List Option. select the ones that you prefer to install. Recommended. 4 The DOS system will auto-restart and update the TPM during the system startup. Run the BIOS update utility from a DOS environment if UEFI boot mode (non-Windows users) 1 Copy the downloaded file to a bootable DOS USB key. All you have to do is click Install to start the process. press <F12>. and boot to the DOS prompt. This displays the status of . Checking for updates A report of detected updates is shown after the initial check is complete. Using Dell Command Update Dell Command Update can be used to automatically check online for latest BIOS. click Customize. and the Optional updates. Scheduling update checks One of the advanced features of Dell Command Update Utility is the ability to schedule update checks. firmware. 3 Run the file by typing the copied file name where the executable is located. Then go to General > Boot Sequence > Boot List Option. Once you have selected the updates. which is available on the left pane of the home page. Choose the frequency as per preference and click OK. Then go to General > Boot Sequence > Boot List Option. in the individual listing. 10 Click Apply and Exit to save changes. To check the TPM mode in BIOS Setup Users can check the TPM version in BIOS Setup under the security option. You can also select to Show hidden updates. Viewing update history Another feature of Dell Command Update Utility is reviewing the Update History. the updates are installed and the system is restarted when necessary to make it an automated process. and Dell applications. 2 Turn on the system. They are segregated as Critical. select USB Storage Device. and then reboot the system. Click the Customize button to view the Customize Selection option. If the Automatically restart system is checked. 6 Run the file by typing the copied file name where the executable is located. the system auto-reboots to take effect. And. click Restore Defaults. select USB Storage Device. Custom install If you ever want not to install all available updates but install only those you prefer. 2 Turn on the system. as shown below. click Close > Install. 8 Go to BIOS Setup by pressing <F2>. You can access it by clicking the Settings icon and selecting Schedule. The RMA Shim tool has two modules - Shop Floor and Google Required Tests. It can be downloaded from support. date. •Every Dell part has a unique PPID with barcode. we learned that: •Dell’s Field Service Technicians can use all safety precautions during their service visits.” You can change the location used by the Advanced Driver Recovery under Settings > Advanced Driver Restore > Use the specified driver library. the BIOS CD should be used.the update.community. http://en. After OS is reinstalled. •Thermal grease / thermal paste / thermal compound is a substance used to manage better heat conduction between two surfaces and is primarily used between a microprocessor and a heat sink. whether it is installed or not. and click OK > OK. Then open the file and select As an XML table.com/techcenter/enterprise-client/w/wiki/2065. Under Advanced Driver Restore for Windows Reinstallation. Summary Review Points In this module. Using Dell Command Update to install drivers after OS reinstall Checking for driver updates will not work if the operating system is reinstalled.com . it is important to run RMA Shim to write the Service Tag and reload the Chrome OS. This report can be used to view all the drivers and their version. the Field Service Technician must enter the correct Service Tag value.dell. you must choose an advance feature available in Dell Command Update Utility to install all the required drivers. Once the value is entered. •In the event of a System Board replacement.0 utility that improves and provides security. Click in the box to show the installation progress page. the CAB file can be loaded to baseline the Device Manager and prepare the system for a full update “check. Manual OS driver CAB file usage The customer must extract the driver cab for the specific unit onto a USB key or other location. •Older Dell products may be supplied with a BIOS CD. open Dell Command Update Utility. as the IDs for the internal devices are not available. and the version number of the driver or application.dell-command- deploy-driver-packs-for-enterprise-client-os-deployment Driver version reporting You can export a complete report of all current driver firmware and BIOS under System Information. •After replacing the System Board. By specifying the location. •Starting October 2015. click the link to download and install the complete driver library. the field becomes read-only. troubleshooting to avoid any damage or electrical surges for internal components or peripherals •Dell’s Field Service Technicians can use the ESD best practices to provide safe and damage-free servicing.dell. If supplied. Instead. systems shipped with Windows 10 feature a new TPM 2. Click Export > Select the location > Save.