A Project Report On Training Undertaken at “KAJARIA CARAMICS LTD." “EFFECTIVENESS OF TRAINING AND DEVELOPMENT” Submitted in partial fulfillment for the Award of degree of BACHELOR of BUSINESS ADMINISTRATION Submitted ByJAGDISH BBA Part III Enrolment No.- 07/99410 2007-2010 submitted toS.R. RAWAT (Head of Department) 1 PREFACE “Learning categorizes you and practicing on that learning specializes you”. Theoretical concepts taught and discussed in the classroom prove useful if they have to remain relevant. Practice orientation of management student is must generating competence to deal with issues at grass root level it is for this reason that six week training project study is prescribed as apart of syllabus for BBA Degree in Alwar. This training is the mode of imparting practical training to the student. The objective is to provide a deep insight into practical aspects of the functioning of the organization. The train apprises the student to the actual function, responsibility and problem faced by an organization. It provides him with the knowledge of the various kind of problem that crop up in the day to day functioning of the organization .The way they are solved by the departments and appraisal of the crucial decision taken by the manager at the crucial time. I was fortunate enough to complete my human resource training at Kajaria Ceramics,19 K.M. Stone, Bhiwadi – Alwar road, Village-Gailpur, Post Box No. 01 , P.O – Tapukara – 301707 Distt. Alwar (RAJ.) This has given me an altogether new experience, which would be immense help to me in my days to come. 2 ACKNOWLEDGEMENT I express my sincere thanks to my project guide , MS. KSHAMA AGGARWAL designation LECTURER department BBA ,for guiding right form of inception till the successful competition of the project . I sincerely acknowledge her for extending their valuable guidance ,support for literature ,critical reviews of project an the report and above all the moral support she had provided to me with all stages of this project. I would also like to thanks the supporting staff MR. ONKAR SINGH (SR. MANAGER) and MR.RAVINDER SINGH (PERSONNEL AND ADMINISTRATION) , for their help and cooperation throughout my project. Signature of student JAGDISH 3 EXECUTIVE SUMMARY The project was undertaken to analyze the concept of, “Training method effectiveness in meeting the objectives of an organization” and to adopt the best practices of the industry to serve the customer. To accomplish the above, around 42 employees of kajaria ceramics limited, a manufacturing plant of a Global business firm, in gailpur (bhiwadi) was surveyed and interviewed. The core purpose of the survey was to find out employee perspective towards the training (mainly induction) that are given to them. An interview based on a questionnaire to know what does the employee feels in general towards its own organization and the training methods used. The idea behind the study is to adopt the best practices and to eliminate the pitfalls of the system. The project is an approach is how to give feedback on training method effectiveness in meeting the objectives of the organization. 4 TABLE OF CONTENTS i. ii. iii. PREFACE ACKNOWLEDGEMENT EXECUTIVE SUMMARY 1. INTRODUCTION TO INDUSTRY…………………………….……………….………6 2. INTRODUCTION TO ORGANIZATION………………………………………..……11 3. RESEARCH METHODOLOGY………………………..………………….……....…24 A. TITLE OF THE STUDY………………………………………………....…….25 B. DURATION OF THE STUDY……………………………..…………….....…26 C. OBJECTIVE OF THE STUDY…………………………………………..……27 D. TYPE OF RESEARCH…………………………………………………..……28 E. SAMPLE SIZE AND METHOD OF SELECTING SAMPLE…………..…..30 F. SCOPE OF STUDY……………………………………………………..….…31 G. LIMITATION OF THE STUDY………..………………….………………..…32 4. FACTS AND FINDINGS…………………………………………………………...…34 5. ANALYSIS AND INTERPRETATION………………………………………..…..…36 6. SWOT…………………………………………………………………………….……40 7. CONCLUSION………………………………………………………………….......…43 8. RECOMMENDATIONS AND SUGGESTIONS…………………………...…...….45 9. APPENDIX……………………………………………………………………..………48 10. BIBLIOGRAPHY………………………………………………………………………54 5 INTRODUCTION TO INDUSTRY 6 . thus each was a work of art in its own right. Ceramic tile was used almost everywhere on walls. (and the known usage of wall and floor tile coverings) can be traced back as far as the fourth millennium BC (4000 BC) to Egypt. ceilings. fireplaces. floors. heat resistant tile.ABOUT CERAMIC INDUSTRY Rumors have it that the first clay tiles were produced seven to eight thousand years ago in the area now known as the Holy Land. Today Ceramic tile throughout the world is not hand-made or hand-painted for the most part. where walls and floors must resist chemicals. 7 . each tile was hand-formed and handpainted. In commercial buildings. Ceramic tiles are also the choice of industry. Automated manufacturing techniques are used and the human hand does not enter into the picture until it is time to install the tile. where both beauty and durability are considerations. They are used in an almost infinite number of ways and you dont have to consider yourself wealthy to own them. in murals. In the early days. ceramic tiles will be found. Many sources independently verify that the actual known history of Tiles. the tiles were hand-made. And the Space Shuttle never leaves without its protective jacket of high tech. particularly in lobby areas and restrooms. In fact most modern houses throughout use Ceramic tiles for their bathrooms and kitchens and in every vital area of the premise. and as an exterior cladding on buildings. The ceramic tiles sector has been clocking a robust growth of 12-15% consistently over the last few years. Floor tile.OVERALL PICTURE OF THE INDUSTRY Ceramic tiles as a product segment has grown to a sizeable chunk today at 340 Millions Square meters production per annum. textures and surface effects. The tiles are available in a wide variety of designs. 8 . IT & BPO sectors have been witnessing an unprecedented boom in recent times. the potential seems to be great. Overall the bullish growth estimates in the Indian economy has significantly influenced the growth of the Indian Ceramic tile industry. Today. However. Floor & Vitrified/Porcelain tiles. particularly as the housing sector. 53% and 12% respectively for Wall. The key drivers for the ceramic tiles in India are the boom in housing sector coupled by government policies fuelling strong growth in housing sector. The market shares are 35%. The main product segments are the Wall tile. They cater to tastes as varied from rustics to contemporary marble designs in super glossy mirror finishes. retail. The retail boom in the Indian economy has also influenced the demand for higher end products. India figures in the top 5 countries in the world manufacturing ceramic tiles. Vitrified tile and Porcelain tile segments. Rising disposable incomes of the growing middle class and 40 millions units of hosing storage hold out a great potential.CURRENT STATUS OF THE INDUSTRY The ceramic tiles industry in India has followed similar trends internationally which have been characterized by excess capacities and falling margins. A major change that took over the ceramic tiles industry. MEMBERS IN CERAMIC TILE INDUSTRY 9 . China has emerged as a major competitor. Europe (5 to 6 square meters per person) or Brazil (2. These new entrant product types are said to be the tiles of the future. the per capita consumption is as low as 0. Countries like Malaysia. Indonesia. In India. Sri Lanka and Vietnam are setting up their own plants. Thailand.5 square meters per person).These category of products account for 13% of all organized sales in this industry.30 square meters per person compared to China (2 square meters per person). was the introduction of vitrified and porcelain tiles. Producers from Spain and Italy have the advantage of lower transportation costs while exporting to USA and Germany. Internationally these tiles are already the major sellers. Radiant Floor Tiles Pvt. Vrundavan Ceramics Ltd. Antique Granito Pvt. & R. Gokul Ceramics Pvt.Name of Member Anant Raj Industries Ltd. Ltd. Ltd. Restile Ceramics Ltd. Ltd. Deco Lights Ceramics Ltd. Asian Granito (India) Ltd. Somany Ceramics Limited 10 . Oracle Granito Ltd. Orient Ceramics And Industries Ltd. Ltd. Euro Ceramics Ltd. Century Tiles Ltd. Sogo Ceramics Pvt. Johnson(India) Ltd. City Tiles Ltd. Regent Granito (India)Ltd. Ltd. Kajaria Ceramics Ltd. Murudeshwar Ceramics Ltd. Ltd. Jalaram Ceramics Ltd. Sentini Cermica Pvt. Ltd Silica Ceramica (P) Ltd. Varmora Granito (P) Ltd. Lorenzo Vitrified Tiles Pvt. H. RAK Ceramics India Pvt. INTRODUCTION TO ORGANIZATION COMPANY’S PROFILE ABOUT KAJARIA CERAMICS LIMITED 11 . The company started exporting tiles to the Gulf countries. Europe and Bangladesh. Three D. Ltd.The company undertook a project to set up a plant for the manufacture of 12. 12 .The company maintained an average capacity utilization of 120%. 1989 . The expansion programme was on the verge of completion and production at the expanded capacity was expected to commence in June. The company obtained the certificate of commencement of business on 20th January 1986.P. It manufactures glazed and unglazed wall & floor tiles.YEAR EVENTS 1985 . 1990. New range of tiles were introduced in the market. The plant is located on a plot of 17..The agreement provides for supply of technical know-how and manufacturing assistance necessary design.000 tpa.000 tpa to 26. It was hopeful of meeting the export requirement with the help of the promoter company. sets of a total capacity of 835 KVA were installed to meet contingent power requirement. The company has an obligation to export 25% of the production for a period of 5 years from the date of commercial production. The company received the necessary registration for the expansion of the installed capacity from 12. It was promoted by Shri Ashok Kumar Kajaria.5 acres acquired from UPSIDC at Sikandrabad Industrial Area in Bulandshahr district of U.A. drawings. specifications and also train the company's personnel and provide technical assistance for the setting up of the plant. Kajaria Exports. The Company entered into a technical collaboration agreement with Todagres S. Spain for the manufacture of ceramic glazed wall & floor tiles.The Company was incorporated on 20th December at Kanpur. main plant and machinery was supplied by Sacmi Imola and Omis Due SPA of Italy.G. his associate and Kajaria Exports Ltd. Various new designs and prints were introduced in the market.000 tpa of ceramic glazed wall/floor tiles in various shades. 2004 -Kajaria Ceramics Ltd has informed that consequent upon acquisition of R&TA Division of M/s Computech International Limited by M/s MCS Limited. 2003 -The Members approved the of Mr.The company was awarded "CAPEXIL" special exports award for the year 1992 for being the largest exporter of ceramic tiles from the country.e. 2003.The company proposed a further expansion of the installed capacity to 1. Kajaria Ceramics Ltd has informed that the securities of the company have been delisted from the Delhi Stock Exchange Association Ltd w.D. 2003Commenced the commercial production of its additional capacity of 2 million sq mtr per annum on February 27. Rishi Kajaria as Director on the Board and ratification of re-appointment of Mr D. and Calcutta Stock Exchange Association Ltd.Managing Director of the Company for a period of 5 years and volunatry delisting of equity shares from U P Stock Exchange Association Ltd.f December 10.30. 1994 . 1993 . With this expansion. CURRENT STATUS 13 .mtr per annum.Rishi in the capacity of Jt.1991 .Delhi Stock Exchange Association Ltd. Todagres SA of Spain. 2004.000 MT with the support of technical collaborators M/s.340 million at Gailpur Plant.During the year the company successfully launched wall tiles manufactured with single firing technology which was well accepted in the market. with an investment of Rs.. the Registrar & Transfer Agent of the Company stands changed from M/s Computech International Ltd to M/s MCS Limited. The change of the same has been approved by the Board of Directors in their meeting held on December 26. the aggregate capacity of the company has become 14 million sq. The new range of tiles released this year adds to the already impressive Kajaria Collection. the aggregate capacity of the Company would become 23. mtrs. ). These plants also fulfill international norms. CORPORATE INFORMATION 14 .). OHSAS 18001 (for safety and health management) and SA-8000 (for commitment to society) certifications across its plant. It is a continuous process. The company has received the ISO 9001 (for quality management). The Company is in advance stage of commissioning 2. Sq. adding a margin-accretive product vertical to the business model.Kajaria Ceramics Limited is the largest manufacturer and exporter of ceramic wall and floor tiles in India. ISO 14001 (environment management). Sq. Sq. Certificate in Recognition of Export achievement in respect of Glazed Ceramic Tiles for the year 2008-2009. mtr.5 mn sq mtr vitrified tile facility at Sikandrabad (Uttar Pradesh). Kajaria is the first tile company to win the Superbrand Status.10 mn. Distributed across two plant – Sikandrabad at Uttar Pradesh (capacity 6. After this. mtrs) and Gailpur at Rajasthan (capacity 14. which allows us to express through tiles what words can't say and provide our consumers with new and innovative options.50 mn sq mtr of tile production per annum. Kajaria`s distribution network comprises of about 600 dealers . It has an annual capacity of 21 mn. Kajaria Ceramics is the largest manufacturer of ceramics tiles in India.90 mn. Rishi Kajaria – Member REGISTERED OFFICE A-27 & 28.Chairman Mr. Chetan Kajaria (Whole Time Director) Mr.Chairman Mr.P.R.Bagchi (Independent Director) Mr.R. Rawat VP (F&A) & Company Secretary COMMITTEE OF THE BOARD Audit Committee Mr.C. D.Member Mr.D. R.K.R.Bhargava (Independent Director) Mr. R.Bhargava .Member Project Management Committee Mr. R. Sikandrabad. R. Rishi .Member Mr.Member Mr. Bulandshahr. Ashok Kajaria (Chairman & Managing Director) Mr. Ashok Kajaria . Dist.P.Goyal (Independent Director) Mr. Rishi Kajaria (Whole Time Director) Mr. Sikandrabad Industrial Area. R. Chetan Kajaria .Rishi (Joint Managing Director) Mr.Goyal .P. (U.Rishi .Bagri . Ashok Kajaria . D.Member Share Transfer and Investors Grievances Committee Mr.Bagri (Independent Director) Mr. D. R.BOARD OF DIRECTORS Mr.D.P.) 15 .K.Bagri .D.Member Mr. D.Chairman Mr. R. R. Mohan Co-operative Industrial Estate..P. New Delhi 110044 WORKS 1. Distt.) 2. Dist. Okhla Industrial Area. 1st Floor.CORPORATE OFFICE J-1 / B-1 (Extn. A-27 & 28. Bulandshahr. Phase-1 New Delhi 110020 PRODUCTS 16 .Alwar Road.). Village Gailpur. Mathura Road.BAGLA & CO. (U. 19 km Stone. Chartered Accountants BANKERS State Bank of India Canara Bank State Bank of Mysore Oriental Bank of Commerce HDFC Bank Limited State Bank of Indore REGISTRAR & SHARE TRANSFER AGENT M/s MCS Limited F-65. Sikandrabad Industrial Area.P. Alwar (Rajasthan) AUDITORS M/s O. Sikandrabad. Bhiwadi. ) CoverageBox (Sq. 2052 Sq.74 Sq.98 12.s products.0 7.00 0. Each box of tiles are packed in a Cartoon and then each box is SHRINKED wrapped to ensure safety of the material. Mt.25 20.40 14.08 1.7 450 x 450 F 10./Sq.60 Sq. Mt. 1425.20 200 x 200 W 250 x 400 W 300 x 200 W 300 x 450 W 300 x 600 W 6. Due to their Packaging they are able to minimize the loss due to breakage in transportation.Mt.90 1.) Wt.592 21 per box 20 Ft. Mt.013 1.Kajaria ceramics ltd. Then these boxes are loaded on the pre designed EURO Pallets. The main products it manufactures are follows as :1. 1134.0 - 10 5 25 10 15 8 6 .6 17.Mt. secured heavily with Plastic straps.80 Sq. 2000 Sq. Mainly manufactures only ceramic. to ensure best stuffing 17 .6 11.08 Loadabilit No. (Kg. FCL 16.) 9 1. Mt.00 1. 1760 Sq. 1144.Mt. of y in 20 Ft boxes in FCL 16. Wall tiles Dimensions mm Thickness (In mm) Piece/Box (No.Mt. Floor tiles 2. The container stuffing is also done in the presence of experienced personnel.56 Sq. 1860 1120 2000 1760 2280 1320 1060 300 x 300 F 7.Mt.6 8. These dealer showrooms showcase innovative products. service and innovation not only in the domestic market but even in the international market. "Kajaria" products are also well accepted in European market. With increased capacity. which is listed above in previous page. INTERNATIONAL MARKET KAJARIA Ceramics exports to more than 20 countries round the Globe. The display division of the marketing department has done a remarkable job by upgrading 6000 dealer and 6000 sub-dealer showrooms across the country.Now they have standardized the quantity. which can be stuffed in a Container. The International Marketing operations are organized by a specialist export division that manages a network of international agents and distributors supported by our exclusive office/showroom in UAE. increase in turnover and a growing domestic and exports market. Kajaria Ceramics Ltd has played its own role in achieving this goal. CHAIRMAN’S MESSAGE India being one of the largest domestic market and an emerging Global center is very well positioned to take the mantle of a Global manufacturing base. Since our founding in mid 1988. Our Brand "Kajaria" has today become synonym of Quality. Kajaria Ceramics is set to emerge as a leader in the international ceramic tiles market. we have 18 .and maximum material can be loaded. Now in international markets we enjoy a similar brand Recall as that of Domestic. DEALERS AND SUB DALERS SHOWROOMS kajaria ceramics has a strong distribution network of about 600 dealers and over 6000 sub dealers spread all over india. panels combinations for customers to choose from. 90 mn sq mtrs) and Gailpur at Rajasthan (capacity 14.5 mn sq mtr vitrified tile facility at Sikandrabad (Uttar Pradesh). Ashok Kajaria (Chairman & Managing Director) receiving the award presented by Honorable Minster for Civil Aviation. AWARDS AND RECOGNITIONS Kajaria Ceramics Limited has been awarded the "Super Brand" Title. 19 . to improve our operating efficiency and to sharpen our business portfolio’s focus. After this. Sikandrabad at Uttar Pradesh (capacity 6.50 mn sq mtr of tile production per annum. Mr. as a result of our internal growth initiatives and several strategic and innovative initiatives. Today the aggregate capacity of the Company is 21 mn sq mtr distributed across two plants. our business has grown many folds.10 mn sq mtrs). Apart from growth. We started with one mn sq mtr capacity in 1988. Mr. Today. Kajaria is the only ceramics tile company who have won the status of consumers "Super Brand". the company is focusing up on larger consumer satisfaction in the years to come. adding a margin-accretive product vertical to the business model.been moving forward on many fronts to capitalize on solid growth opportunities. Praful Patel. the aggregate capacity of the Company would become 23. We are also in advance stage of commissioning 2. Mr.The company has had a unique distinction of having received the President's Award for achieving the highest exports in the industry. Kajaria Gailpur is the only plant in India to have the following four ISO Certifications. process modification. It was also the first company in the ceramic tile industry to receive the ISO 9002 certification confirming its adherence to global standards of quality. To fulfill this obligation Kajaria undertook extensive product reformulation. It’s no surprise that Kajaria Ceramics is also amongst a very few ceramic tile companies in the world to get this certification. equipment redesign and re-cycling and re-use of materials. For this it was bestowed the ISO 14001 certification. the company is conscious of its social responsibilities and committed to improving the quality of life. The company was awarded the prestigious OHSAS 18001 for fulfilling international standards in occupational health and safest management system specifications. Chetan Kajaria with the National Export Award Presented by The Prime Minister of India. Kajaria Ceramics is the largest exporter of ceramic tiles in India and consistently winning the Export Awards. CAPEXIL AWARD Certificate in Recoginition of Export achievement in respect of Glazed Ceramic Tiles for the year 2008-2009. In 2001 Kajaria became one of a handful of companies in India and the only one in the tiles industry to adopt a formal environment policy. 20 . Achievements for Kajaria are not just about being number one brand. process modification. To work with vigour. For this it was bestowed the ISO 14001 certification. quality. dedication and innovation to achieve excellence in service. The company was awarded the prestigious OHSAS 18001 for fulfilling international standards in occupational health and safest management system specifications. the company is conscious of its social responsibilities and committed to improving the quality of life.CAPEXIL AWARD Certificate in Recoginition of Export achievement in respect of Glazed Ceramic Tiles for the year 2008-2009 Kajaria Gailpur is the only plant in India to have the following four ISO Certifications Achievements for Kajaria are not just about being number one brand. equipment redesign and recycling and re-use of materials. MISSION kajarias main mission is to make its product keeping in mind the ecological environment in the country. reliability. 21 . It aims that the pollution should not be increased. To consistently achieve high growth with the highest levels of productivity. To fulfill this obligation Kajaria undertook extensive product reformulation. In 2001 Kajaria became one of a handful of companies in India and the only one in the tiles industry to adopt a formal environment policy. It’s no surprise that Kajaria Ceramics is also amongst a very few ceramic tile companies in the world to get this certification. It was also the first company in the ceramic tile industry to receive the ISO 9002 certification confirming its adherence to global standards of quality. safety and customer care as the ultimate goal. VISION The ability to think about or plan the future with imagination or wisdom or a mental image of what the future will be .kajaria ceramics limited has few visions they are as follows : We will offer unparalleled value to create customer delight and enhance business productivity. the environment and above all. To be a responsible corporate citizen nurturing human values and concern for society. Our mission is to strive for excellence in production and marketing of Ceramic. the people. To contribute towards community development and nation building. 22 . Build a globally respected and enduring business firm so that they get closer to realizing their vision and become a leader in their industry. A Pride of India. RESEARCH 23 . A Leader in the Indian Automobile Industry. Creating Customer delight & Shareholders Wealth. We will also generate value for our capabilities beyond Indian borders and enable millions of India's knowledge workers to deliver their services globally. My title was to check the effectiveness of training and development of human resource in kajaria ceramics limited (manufacturing plant) . stone .m.METHODOLOGY TITLE OF THE STUDY I have done my training in KAJARIA CERAMICS LIMITED at 19 k.and to know that how 24 . gailpur bhiwad-alwari. create a change in work capability of employees and DURATION OF THE STUDY The duration of the project study was of 6 weeks according to university‘s syllabus and I have done my training in KAJARIA CERAMICS LIMITED from 16th October to 3rddecember 2009 successfully . 25 .training and development workers. The key objectives of the research are as follows:- 26 .OBJECTIVES OF THE STUDY The basic purpose of the research was to identify the position of the employees . analytical. qualitative. With the help of the questionnaire the company can made the important changes in the training procedure so that the company reaches towards the employee satisfaction. applied. 27 . To know about the employees satisfaction from training. TYPES OF RESEARCH There are many types of the research like descriptive . Determining and evaluating the effectiveness of the training methods in meeting the objectives of the organization. Collecting information about the training methods used in an organization. quantitative. To know about the how they get training. action. It helps understanding perception of the employees about the training and accordingly designs the training process. questions with set responses. QUANTITATIVE RESEARCH : Quantitative research is used to measure how many people feel. whether a company’s market share differs between geographical regions or to discover how many competitors a company has in their marketplace. think or act in a particular way. Applied research can further be classified as problem oriented and problem solving research. this research could be used in order to find out what age group is buying a particular brand of cola. I got the information from the newspapers with the help of that information (phone no. if the research is to return useful results.Descriptive Research: This research is the most commonly used and the basic reason for carrying out descriptive research is to identify the cause of something that is happening. These surveys tend to include large samples . However. In this research correlation technique is used to analyze the data. Applied Research: The research which has immediate commercial potential is called applied research.anything from 50 to any number of interviews. . There are various vehicles used for 28 . Structured questionnaires are usually used incorporating mainly closed questions . For instance. whoever is conducting the research must comply with strict research requirements in order to obtain the most accurate figures/results possible. Analytical Research: I also have collected data from already available information.) I used to take appointment with the concerned person. Samples tend to be smaller compared with quantitaive projects that include much larger samples. SAMPLE SIZE AND METHOD OF SELECTING SAMPLE Once the researcher has clearly specified the problem and developed an appropriate design and data collection instrument. 29 . It is concerned with collecting in-depth information asking questions such as why do you say that?. Depth interviews or group discussions are two common methods used for collecting qualitative information. issues or phenomena through observation and reflection. ACTION RESEARCH : Action research is a methodology that combines action and research to examine specific questions.collecting quantitative information but the most common are on-street or telephone interviews. and deliberate intervention to improve practice. . QUALITATIVE RESEARCH : Qualitative research is used to help us understand how people feel and why they feel as they do. the next step in the research process is to select those elements from which the information will be collected. bhiwadi as a sample size. Manufacturing plant in gailpur . 2. METHOD OF SELECTING SAMPLE 1. 30 . I have taken personal interviews of hr manager. PRIMARY RESEARCH: Under this research I have selected sample with the help of questionnaire. SECONDARY RESEARCH : • • • Personal interviews Collection of information in a face to face situation Company magazines SCOPE OF STUDY Organizations find it increasingly difficult to stay competitive in today’s global economy. trainers of the employees. I took survey of about over 350 of employees (officials and labour) in the plant. competency models. competency.SAMPLE SIZE I have taken kajaria ceramics ltd. Leaders in the workplace are using benchmarking. This survey would provide some knowledge about the training procedures in human resource field and also the position of its products in comparison with others. and provides some speculation regarding competencies needed in the near future for professionals in T&D. Thus the skills. In training and development (T&D). skills and/or abilities. training. and promotions. LIMITATIONS OF THE STUDY Most of the respondents were reluctant in giving information. The survey conveyed would help the kajaria ceramics limited to make some important changes in its training and development procedures. is static. knowledge. Two of the most apparent changes in T&D are the shift to performance improvement and the use of technology.and competency studies to help make human resource decisions. and abilities involving these areas will continue to become increasingly necessary for T&D professionals. it is helpful for competencies to focus on knowledge. 31 . Reported here is a careful review of literature showing the trends in competency over the past three decades in the training and development field. such as hiring. nor competency within the field. But neither the field of T&D. except of regular employees. so the study does not covers the whole.as they were busy with their regular day to day activities. 32 . There were few places which are not allowable to go in. It was very difficult to connect the trainees and supervisors . The short period had been given. FACTS AND FINDINGS FACTS There are many facts I have in kajaria ceramics limited few are as follows : The training and development procedures in kajaria ceramics limited are good. 33 . The duration of the training procedure in kajaria ceramics for the employees is sufficient for their effective learning. The atmosphere provided in the training area is very clean so that the employees do not feel annoyed. It’s a 24 hours running plant. The trainers in the kajaria ceramics create a friendly atmosphere so that the employees can ask their queries without hesitation. which runs in three shifts. The employees in kajaria ceramics limited are encouraged by their superiors so that they can work efficiently and learn more about their job. FINDINGS 34 . Some of the employees felt that the training provided to them was not so good for their learning. The employees were not so much happy with the training as they feel that some alternative knowledge should be provided to them. 35 . however 14% employees feel that the training provided to them has not helped them to resolve their personal queries. 86% of employees told that after training their understanding and appreciation of the job is increased. Tea provision is also provided for employees. The training schedule of the employees was abrupt and hectic so they felt very tired mentally and physically. Safety securities are provided while working and training. A food mess runs whole day for workers. The environment and working conditions for employees are good. ANALYSIS AND INTERPRETATION ANALYSIS AND INTERPRETATION Analysis of General feedback 36 . that the objective of the training has been achieved. though they are not fully satisfied because only 7% have responded to 6 (fully satisfied) option. Pacing of the Training program – 37 . Objectives of the training program – Around 90% of the employees have responded on the positive side. however they have come up with different suggestions. Overall rating of the program – Though only 60% have rated the program positively but only 10% have rated them as ‘Excellent’. Length of the Training program – Around 74% feel that the length of the program is ‘Just right’. Achievement of Personal Objective – Though around 85% are of the view that somewhat their personal objectives are achieved but around 17% fully agree to that. Logical sequence of the Training program – Only around 48% are of the opinion that the program was well sequenced. around 66% agree that after training their understanding and appreciation of the job has increased. rest are of not satisfied. rest want more improvement. Enhancement of appreciation and understanding of job as a whole – Here we got a good response. Here around 81% of the respondents feel that the pacing of the program was ‘Just Right’. Best things that respondents liked about the program are: • • • • Informative content Friendly atmosphere Its practical exposure And few liked the Trainer also. Things they didn’t liked about the Content are: • • • • No alternate knowledge was provided Abrupt and hectic schedule Its long stretch Few didn’t liked the trainer and the tests conducted 38 . SWOT ANALYSIS SWOT ANALYSIS Let us understand the industry with SWOT analysis – 39 . Unitech . 40 .The Indian ceramic export market is rising at the rate of 15 percent per annum. Kajaria is present across the entire value chain. drive product off take. comprising DLF. p.STRENGTH Consistent growth of 12-15 percent inspite of slowdown in economy. Kajaria’s institutional clients in India. WEAKNESS Low per capita consumption (0.15 sq.)as compared to developed nations. its expanded capacity and improved capacity utilisation provides attractive economies of scale.a. among others.mt. from glazed ceramic tiles to polished porcelain tiles to glazed porcelain tiles. Kajaria’s R&D team creates around 8-10 designs everymonth and was credited with a number of pioneering initiatives Kajaria’s multi-layered distribution channel (owned showrooms and dealer/subdealer network) in India and 20 nation footprint enhance reach. The top management enjoys a tile industry experience of more than two decades Kajaria is India’s largest ceramic floor and wall tile manufacturer. Mantri Group and Raheja Developers. 41 . OPPURTUNITY The construction and Housing Boom to provide bolstering demand for ceramic tiles. supply of power and gas remains the key cost-related issues impacting the industry. The untapped rural market supported by a strong growth witnessed by Indian Agriculture provides tremendous potential for the domestic ceramic manufacturers. THREATS Freight. Not much importance given on brand building and network thus creating hindrance for export growth. Basic Customs Duty on import of ceramic tiles from China and raw materials imported from abroad should be corrected to prevent dumping of tiles from China. CONCLUSION CONCLUSION 42 . Kajaria ceramics ltd.Kajaria ceramics is a very big brand name and I am very thankful to the kajaria ceramics people to help me in completing my project in kajaria ceramics ltd. Kajaria ceramics provides me the good opportunities to make my skills stronger in human resource management. 43 . has trained me to face the challenges whatever in the human resource. While doing this project I have talked with many people and came to know about the human resource and I learnt that how the companies’ works and what they have to do for retaining there position in the human resource. kshama aggarwal for giving me her useful guidelines and important time. I am also very thankful to my project guide Mrs. RECOMENDATION AND SUGGESTIONS RECOMMENDATIONS AND SUGGESTIONS 44 . 45 . Time allocation is needed so as to make the programme successful. complaints. Training should be such that it breaks the mental barriers of employees so that they come out with their suggestions. The object of the training programme must be properly communicated to the workers Importance of training must enlightened among the new comers and inexperienced workers. The trainee can be motivated to use the programmes more effectively in developing others. Advanced technical aids can be used by he management to have effective results. and necessities. The management has to conduct the training and development programmme in frequent intervals. Different strategies need different HR skills for implementation. Let training help employees at all levels acquire the needed skills. Ensure that training contributes to competitive strategies of the firm. The organization can get the basic feedback which will ultimately help in increasing the productivity. The organization is suggested to place Indians as the top-level superiors for better communication. Different methods can be adopted in a single programme to maintain participation of workers. operational and individual training needs. learn theoretical concepts and help acquire vision to look into the distant future. and training and re-training are done at all levels on a continuous and on-going basis. Create a system to evaluate the effectiveness of the training. Ensure that a comprehensive and systematic approach to training exists. 46 . Ensure that there is proper linkage among organizational. Any Training program must contain inputs which enable the participants to gain skills. 47 .APPENDIX APPENDIX Study on training and development of employees at kajaria ceramics ltd. IV. III. To which extend you are aware of needs and objectives of programme at a time of your nomination period. Very good Good Little Very little Fully useful 1. 1) 2) 3) 4) 5) 48 .Personal data Name Age Sex Education Designation Nature of job Grade Department Marital status Native place Monthly income : : : : : : : : : : : Married Unmarried Male Female Questionnaires for workers : A. Objectives and needs I. II. V. Trainee involvement and participation. 1) 2) 3) 4) 5) 3.2. Too much Much Less Look less Just right II. 49 . 1) 2) 3) 4) 5) B. To which extent the conducted programme was in line with your needs . To which extent you got satisfaction. Technical methodology. 1) 2) 3) 4) 5) 3. 5. V. Communication. IV. 1) 2) 3) 4) 5) 4. 1) 2) 3) 4) 5) 2. Session voice I. 1) 1) 2) 2) 3) 3) 4) 4) 5) 5) 4. Session duration . To which extend the programme objectives are explained. Quality of material during training period. III. 1. Training circumstances. Training aids 1. Very good Good Bad Worst Outstanding 50 . 1) 2) 3) 4) 5) E. 1) 2) 3) 4) 5) 7. II. Do you find any deviation between initial stage and end stage of programme . 1) 2) 3) 4) 5) 3. 1) 2) 3) 4) 5) 2. III. Practical applicability 1. Rate of safety measures given during training period.1) 2) 3) 4) 5) 6. General headings I. How you feel in training period . IV. 1) 2) 3) 4) 5) D. Which aids are used and rate how much it is used. V. Usefulness of training in growth and development of personal things . 1) 2) 3) 4) 5) C. V. 1) 2) 3) 4) 5) 2. 1) 2) 3) 4) 5) F. Audio. 1) 2) 3) 4) 5) 3. Excellent Good Okay Bad Poor 1.visual aids . 1) 2) 3) 4) 5) 6. Lecture. You should mark the performance of the training programme as learning experience. Charts. Group discussion . Practical session .1. IV. 1) 2) 3) 4) 5) 5. 1) 2) 3) 4) 5) 51 . 1) 2) 3) 4) 5) 4. III. II. Slides. General I. Overall satisfaction .2. 1) 2) 3) 4) 5) 3. 1) 2) 3) 4) 5) G . How is your relationship with other participants. please specify reason give your kindly suggestions for further improvement …………………… 52 . How is your involvement in the programme . If it is low. BIBLIOGRAPHY BIBLIOGRAPHY 53 . COM WWW.BLOGSPOT.P.COM BOOKS REFFERED : QUANTITATIVE TECHNIQUES FOR MANAGEMENT – DR.COM WWW.COM HRMBA. GUPTA NEWS PAPERS : TIMES OF INDIA DELHI TIMES 54 .WIKIPEDIA.COM ALLMBASTUFF.KAJARIACERAMICS.WEBSITES : WWW. AGGARWAL HUMAN RESOURCE MANAGEMENT.GOOGLE.C.N.BLOGSPOT.B.