2371719_E_20170207 SAP Login Error

2017-02-07 Page 1/32371719 - S-User ID Login Error: Sorry, we could not authenticate you. Try again. - SAP Support Portal/Launchpad SAP Knowledge Base Version 2 Type Article Master Language English English Language Release Released to Customer Category Problem Status XX-SER-SAPSMP-USR (SAP Support Portal - User Component Released On 10.01.2017 Administration) Please find the original document at https://launchpad.support.sap.com/#/notes/2371719 Symptom Cannot log into SAP Issues with new S-User access to SAP New password isn't working for S-User New S-User initial password isn't working S-User cannot log into SAP Support Portal S-User cannot log in to the SAP Support Portal Error: Sorry, we could not authenticate you. Try again. Environment SAP Support Portal SAP Service MarketPlace SAP ONE Support Launchpad Reproducing the Issue © 2017 SAP SE or an SAP affiliate company. All rights reserved Cause The S-User does not have an email address entered in their S-User contact information There is some other issue with the S-User that needs to be resolved by SAP Resolution To resolve the S-User login issue. Click Send 4. Try again.If the user doesn't receive an email. Go to https://accounts. Enter the S-User ID (please DO NOT enter user name or email in this case) 3.The password reset link in the email is only good for a short time. please follow these steps: 1) Super Admin needs to view the S-User in the User Management area to ensure a valid email address exists for the user 2) If a valid email exists for the user. All rights reserved .2017-02-07 Page 2/3 S-User logs into SAP Support Portal or SAP ONE Support Launchpad by entering their S-User ID and Password and receives an error. . If it expires before the user is able to reset the password. verify the email address for the S-User is correct and also have the user check their junk email folder. If resetting the password does not resolve the issue. please log a new incident using component © 2017 SAP SE or an SAP affiliate company. repeat the steps above. Tips & Tricks . please wait 15-30 minutes before logging into SAP to ensure the new password has replicated successfully. Sorry. An email with a password reset link will be sent to the S-User After resetting the password.sap. the S-User in question needs to perform a password reset by following these steps: 1.com/ui/createForgottenPasswordMail?spId=55365985e4b07dc3abdfc16c& targetUrl=&sourceUrl= 2. we could not authenticate you. S-User's email address . When contacting SAP. sap one support launchpad . cannot see existing incidents. All rights reserved . launchpad .Access XX-SER-SAPSMP-SUP SAP Support Portal .SAP ONE 2213305 Support Launchpad 1808560 How to change (reset) the password for my S-User ID Password Self-Service Launchpad Tips and Tricks Terms of use | Copyright | Trademark | Legal Disclosure | Privacy © 2017 SAP SE or an SAP affiliate company.2017-02-07 Page 3/3 XX-SER-SAPSMP-USR. please include the following: .Screenshot of error . Other Components Component Description XX-SER-SAPSMP-ACC SAP Support Portal . or create incidents .Support Applications BC-IAM-IDS SAP ID Service XX-SER-SAPSMP-LAUNCH SAP Support Portal Launchpad This document refers to SAP Title Note/KBA Knowledge Base search results are empty.Please indicate if SAP can reset the password to the initial password Keywords Support Portal.S-User ID having issues .