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T-Mobile webConnect Manager HelpTable of Contents T-Mobile webConnect Manager Help ................................................. 1 Table of Contents................................................................................. 2 Welcome to the T-Mobile® webConnect® ............................................. 4 System Requirements ........................................................................... 6 Inserting Your SIM Card ........................................................................ 8 Multiple Broadband Devices .................................................................. 8 Installing the T-Mobile webConnect Manager Software ........................ 9 Opening T-Mobile webConnect Manager .............................................. 9 The File Menu...................................................................................... 18 The Tools Menu................................................................................... 19 The Help Menu .................................................................................... 21 How to Connect to a Wi-Fi Network ..................................................... 22 Options for Connecting to a New Network ........................................... 23 T-Mobile HotSpot Enhanced Security .................................................. 25 What is a Closed Network? ................................................................. 25 How to Access a Closed Network ........................................................ 26 How to Use a Closed Network Without a Profile .................................. 26 How to Use Multiple Closed Networks With a Profile .......................... 27 The List of Wi-Fi Networks................................................................... 27 Wi-Fi Network List - Display Options ................................................... 28 Wi-Fi Network Info ............................................................................... 29 Wi-Fi Device Information ..................................................................... 30 TCP/IP Network Settings ..................................................................... 30 Disabling Windows XP's Native Wi-Fi Client ....................................... 31 How to Connect to the T-Mobile Broadband Network .......................... 40 Network Info: Device Tab .................................................................... 41 Network Info: Broadband Network Tab ................................................ 42 GSM PIN Entry .................................................................................... 43 Data Usage Introduction ...................................................................... 51 Data Usage Meter ............................................................................... 52 Usage Meter: Broadband..................................................................... 53 Usage Meter: Advanced ...................................................................... 55 Creating a Profile for a T-Mobile Broadband Network ......................... 56 Creating a Profile for a Wi-Fi Network ................................................. 57 Enabling Wi-Fi Data Encryption ........................................................... 60 Authentication Method ......................................................................... 61 Profile Icons ......................................................................................... 62 Automatic Profile Creation Settings ..................................................... 62 Profile Properties: Wi-Fi ....................................................................... 62 Profile Properties: Broadband.............................................................. 63 Profile Priorities ................................................................................... 64 How to Edit a Network Profile .............................................................. 65 How to Remove a Network Profile ....................................................... 66 Profile Properties: General .................................................................. 67 Profile Properties: IP ............................................................................ 68 Proxy Settings ..................................................................................... 69 Proxy Settings: Advanced.................................................................... 70 How to Update HotSpot Location Data ................................................ 72 HotSpot Locator ................................................................................... 72 What is Roaming? ............................................................................... 75 Who Can Roam ................................................................................... 75 Roaming With Wi-Fi ............................................................................. 76 Automatically Launching a VPN Connection ....................................... 77 Configuring a VPN Connection ............................................................ 77 Connecting to a Virtual Private Network (VPN) ................................... 78 Supported VPN Clients ........................................................................ 78 Using the Check Point VPN Client ....................................................... 79 Using the NetMotion VPN Client .......................................................... 79 Using a Non-Supported VPN Client ..................................................... 80 The Settings Window ........................................................................... 82 Settings: Application ............................................................................ 82 Settings: Sounds ................................................................................. 84 Settings: Updates ................................................................................ 84 Settings: Hardware .............................................................................. 85 Settings: VPN ...................................................................................... 92 Devices Supported .............................................................................. 99 Frequently Asked Questions................................................................ 99 Technical Support .............................................................................. 103 Application Launch Issues ................................................................. 106 Broadband Connection Failure .......................................................... 107 Browser Fails to Launch .................................................................... 107 Disconnected From the Network ....................................................... 107 Installation Errors ............................................................................... 108 Invalid IP Address Detection.............................................................. 108 Invalid Hotspot Username ................................................................. 109 IrDA or Bluetooth Connections .......................................................... 109 Network Scanning Issues .................................................................. 110 No Wi-Fi Network Coverage .............................................................. 110 No Broadband Coverage ................................................................... 111 Reinstalling the Device ...................................................................... 111 Reset CISCO Aironet Client Utility (ACU) .......................................... 112 Unable to Install T-Mobile Connection Manager Software ................. 114 The desktop webConnect Manager software enables you to: • • • Manage of all your Internet connections (T-Mobile broadband and Wi-Fi). Contacting Support • T-Mobile is committed to your satisfaction when using the T-Mobile webConnect Manager solution. .Welcome to the T-Mobile® webConnect® T-Mobile webConnect service frees you from setting up and paying for multiple network logins and provides on the go Internet access on’s rapidly expanding mobile broadband and HotSpot networks.t-mobile. professional Customer Service Representatives can quickly help address any questions you may have. office or school. and configuration settings. and helpful info: T-Mobile webConnect Forum • • You may obtain personal technical support by contacting Customer Support if the online help does not address your specific issue. Easily monitor your monthly data usage Find all T-Mobile HotSpot locations in your area Harness the power of the Internet to stay connected—anytime. Our well-trained.com/hotspot. • • The T-Mobile Broadband (Edge/3G/4G) online support area is at http://support. coffee shops. everywhere on the T-Mobile network. tips.com The T-Mobile HotSpot online support area is http://support. and airline clubs. hotels. including troubleshooting tips. Stay connected on your laptop through our EDGE.html where you will find comprehensive technical support and assistance on a wealth of information. airports. FAQs. 3G and 4G networks and Wi-Fi wireless broadband Internet service in convenient locations such as home. Get news.tmobile. 822. . • • • For T-Mobile HotSpot technical support: Call 1.• T-Mobile HotSpot Customer Service and T-Mobile Broadband technical support is available 24 hours a day. you have a license to install and use the software with T-Mobile's webConnect Product. For T-Mobile Broadband (Edge/3G/4G) technical support: Call 1.t-mobile.0007.8997. For customer service on all other T-Mobile products: Visit http:// www.877.06.SPOT (7768).937. to assist you.800.aspx T-Mobile webConnect Manager License When you install T-Mobile webConnect Manager.com/contact. seven days a week.0 . 2 Service Pack 0 IE 7.3.5 Internet Explorer® Service Pack 2.1.1.0 GHz 32bit 1 GHz 64-bit 1.2 • • • • • • • Starter Edition Home Basic Edition Home Premium Edition Professional Edition Small Business Edition Enterprise Edition Ultimate Edition . Service Pack 3 and Service Pack 4 Vista Support 32-bit Service Pack 0.0 OS Service Pack XP Support 32-bit Service Pack 2.4 Service Pack 0.System Requirements The system requirements for basic installation and operation of the TMobile webConnect Manager software are shown in the table below.0 GHz 64bit RAM 256 MB 100 MB 1 GB 120 MB 1 GB 32-bit 1 GB 64-bit 160 MB Hard Drive Space IE 5. Windows XP® Windows Vista® Windows 7® Processor 300 MHz 32-bit 1 GHz 32-bit 1.0 IE 8. .Vista Support 64-bit Service Pack 0. 2 • • • • • • • Starter Edition Home Basic Edition Home Premium Edition Professional Edition Small Business Edition Enterprise Edition Ultimate Edition Windows 7 Support Service Pack 0 • • • • • • Starter Edition Home Basic Edition Home Premium Edition Professional Edition Enterprise Edition Ultimate Edition Additional Requirements: • • • • Windows Vista and Windows 7 operation requires a DirectX® 9.0 (or better) graphics accelerator Internet Connection (if downloading the installer from the Internet) Available USB port Computer with compatible Wi-Fi for wireless connections Devices Supported For information on supported wireless cards see Devices Supported in the Help system.1. The orientation notch is used as a reference for properly inserting the SIM card. one of two pop-up windows is displayed. If Manual is selected for Mobile Devices in the Selection column. Insert your SIM before attempting to use the device with the TMobile webConnect Manager software. If Automatic is selected for Mobile Devices in the Selection column. Inserting the SIM card incorrectly will prevent the device’s modem from communicating with the network. T-Mobile webConnect Manager prompts you to pick which device you want to use. Click OK after you have selected an option. select one of the following options: . previously unknown broadband device is connected. Use the new device this one time only. when you insert a previously unknown device.Inserting Your SIM Card Your T-Mobile webConnect Product uses a SIM (Subscriber Identity Module) card that contains your account information for the mobile network. when you insert a previously unknown device. The SIM card uses contact points to connect with your device’s modem. select one of the following options: • • • Use the new device this time and make it your default device from now on. You must take care not to damage the contact point. Ignore the new device. See your T-Mobile webConnect Product Quick Start Guide for more details on the T-Mobile webConnect Product. Depending on what is selected for Mobile Devices in the Selection column of the Device List on the Hardware tab of the Settings window. Multiple Broadband Devices If you already have a broadband device connected and a new. . point to T-Mobile. Connect the T-Mobile webConnect Product to your laptop and the installation program will launch automatically. Use the new device this one time only after assigning it the lowest priority.‖ The T-Mobile webConnect Manager shall support upgrading from the following versions: • • • • • • T-Mobile Connection Manger 2. Click OK after you have selected an option. point to All Programs.• • • Use the new device this time and assign it the highest priority.03 T-Mobile webConnect Manager 2.05 Opening T-Mobile webConnect Manager You can open the T-Mobile webConnect Manager by doing one of the following: On the Taskbar. point to webConnect Manager. click the Windows Start button.0 T-Mobile Connection Manger 2. Installing the T-Mobile webConnect Manager Software Installing T-Mobile webConnect Manager is easy. and then click TMobile webConnect Manager. Ignore the new device. With Automatic selected. If upgrading from a previous release of T-Mobile webConnect Manager.04 T-Mobile webConnect Manager 2. you can change the device priority on the Hardware tab of the Settings window.02 T-Mobile Connection Manger 2. a pop-up window will appear with the following message: ―This will upgrade the currently installed version. Please close the application before continuing. Follow the on screen instructions for installation and configuration of the T-Mobile webConnect Manager Software.01 T-Mobile Connection Manger 2. Splash Screen A splash screen will be displayed as the program loads. . The splash screen may be disabled in the Application tab of the Settings window.— OR — From the desktop. Note that the version number is displayed in the lower right hand corner. double-click the T-Mobile webConnect Manager icon. This window displays details about the T-Mobile Broadband network or about one of our partner networks when you are roaming.The main interface for establishing Broadband wireless connections is shown below. Initially. You can do the following from this window: • • • • • • • Connect to the network by clicking the Connect/Disconnect button. 1 Gigabyte equals 1. View the signal strength of the received signal on the connection interface tabs at the bottom of the main window. View megabytes (MB) or gigabytes (GB) utilized during the current billing cycle. Clicking on the counter launches the Usage Meter.024 Megabytes. View the technology type used via the Technology Indicator. View the Connection Timer located on the left side of the main window. View the Connection Status text located under the Connect/Disconnect button. instead of actual data transferred this area will be blank. . until you enter your bill cycle date. View the Connection Indicator text to see if you are connected to a Wi=Fi network. then 3G and EDGE/GPRS is also supported. Connection Status The status of your current mobile connection (i. From highest to lowest (4G. Right clicking your mouse.If your total monthly usage is between 80% and 100% of your monthly plan limit. "Ready to Connect" or "Connected") is displayed here. 3G — Indicates the device is in an area that supports HSDPA/HSUPA or is in a HSPDA/HSUPA call state. please go to Tools > Network Info > Broadband > Network Tab and look at the value shown for ―Network . For example. Edge — Indicates that the device is in an area that only offers EDGE connectivity or is in a EDGE call state. This field indicates the best technology supported. if 4G is supported. and other amenities. the Data Usage button appears as shown below: • • • • Use the to search for the nearest restaurants. 3G. EDGE/GPRS). similar to those found on the tools menu. View SMS messages by clicking on the SMS indicator Launch a VPN network connection that you have configured by clicking the VPN button. will display a window with commonly used selections. To see the technology type your connection is using.e. the Data Usage button appears as shown below: • If your total monthly usage is greater than or equal to 100% of your monthly plan limit. when over the main screen. Current Technology This field indicates the current technology supported by the network: • • • 4G — Indicates the device is in an HSPA+ call state. gas stations. Click on the SMS button below to view and/or send messages in the Text Messaging Client. If you are not currently connected to such a network. Connection Timer This timer indicates how long you have been connected to the current Broadband network. When you hovers over the Usage Meter Byte Total values. etc. ." The timer can be disabled (hidden) by removing the check from the Display Connection Timer box on the Application tab on the Settings window. Data Usage The data usage indicator displays the total bytes utilized during the current billing cycle as displayed in the Usage Meter. the timer reads "00:00:00. Pressing this button on the Wi-Fi user interface connects to/disconnects from a Wi-Fi network. A border appears around the indicator and the color of the indicator changes when your usage is greater than 100% of the monthly limit. the following text appears: ―Quantity of data used during current billing period.Type‖ while in an active data call.‖ Clicking on the data usage indicator displays the Usage Meter. SMS The SMS (Short Message Service) icon near the top of the interface indicates when you have a Text Message waiting. Note that this button is specific to the access technology selected: • • Pressing this button on the Broadband user interface connects to/disconnects from a wireless WAN. Click here for more details. Connect / Disconnect Click this button to connect to (or disconnect from) the network profile whose name is currently displayed in the connection status area. A border appears around the indicator when your usage is greater that 80% of the monthly limit. VPN Connect Button Click this button to connect to a Virtual Private Network (VPN) that has already been configured on your system. This icon indicates T-Mobile webConnect Manager is connected to the configured VPN connection. This icon indicates T-Mobile webConnect Manager is connecting to the configured VPN connection. VPN connections are configured in the VPN tab of the Settings window. . The status of your VPN connection is also shown using the icons shown below: This icon indicates there is a VPN connection configured and ready for connection. View the Connection Timer located on the left side of the main window. 2. Search for Wi-Fi hotspots by clicking on the HotSpot Locator item on the Tools menu. View the Connection Indicator text to see if you are connected to the T-Mobile Broadband network. Any "preferred" network (networks for which you have a profile). The network with the strongest signal strength. Use this list to select a different network to connect to. it will choose the network to display in the following order: 1. • • • • • . View the signal strength of the received signal on the connection interface tabs at the bottom of the main window. If you are not currently connected. This window displays details about the network you are currently connected to. The last network you connected to (if available). Click the "Available Wi-Fi Networks" text area to display the entire list of Wi-Fi networks available in the area.The main interface for establishing Wi-Fi based wireless connections is shown below. You can do the following from this window: • • Connect to the displayed network (if any) by clicking the Connect button. View the Connection Status text located under the Connect/Disconnect button. 3. . Access Technology Tabs Click these tabs to switch between the connection interfaces: • • Wi-Fi Connection Interface Broadband Connection Interface Connection Indicator This area displays if you are currently connected to a network via another technology. on the popup window will provide more detailed information about the HotSpot. Launch a VPN network connection that you have configured by clicking the VPN button. 8021x Indicator This area shows when you are using 802. will display a window with commonly used selections. For example. when over the main screen.1x authentication on the Wi-Fi network you are connected to.. Clicking on more info. if you are connected to the T-Mobile Broadband network via 3G. this indicator is displayed. Right clicking your mouse. Profiles Link Click this link to access the Network Profiles window.• • • Create and edit Network Profiles by clicking on the Profiles link on the main window or selecting the Profiles item on the Tools menu. . The following connection technologies may be displayed: • • • • Edge 3G 4G Wi-Fi HotSpot Details Clicking on the HotSpot listing will display a popup window with information about the HotSpot. when you are on the Wi-Fi tab. similar to those found on the Tools menu. The status of your VPN connection is also shown using the icons shown below: This icon indicates there is a VPN connection configured and ready for connection. This icon indicates T-Mobile webConnect Manager is connecting to the configured VPN connection. VPN Status Indicator This indicator shows when you are using a VPN connection. This icon indicates T-Mobile webConnect Manager is connected to the configured .Signal Strength Indicator This gauge shows the strength of the signal being broadcast from the currently-displayed network. Stronger signals tend to produce more reliable connections. VPN connections are configured in the VPN tab of the Settings window. This icon indicates there is a VPN connection configured and ready for connection. This icon indicates T-Mobile webConnect Manager is connected to the configured VPN connection. VPN Connect Button Click this button to connect to a Virtual Private Network (VPN) that has already been configured on your system. This icon indicates T-Mobile webConnect Manager is connecting to the configured VPN connection. If a phone number is not available. In the event that a SIM is not detected. to see your account information. .VPN connection. Your phone number is available by selecting Help My Phone Number. You will need to log-in using the phone number associated with the SIM in your. Enable/Disable Wi-Fi Adapter (Wi-Fi ONLY) Selecting this item turns your wireless card on or off. This is useful when you want to prevent it from establishing connections or when you want to prevent it from consuming your laptop's power. Click on it to display the complete list of these networks. This item is only available when the Wi-Fi button is selected on the right side of the Main Window.will display the following text instead: Phone number not available on SIM. Exit Selecting this item shuts down the T-Mobile webConnect Manager and removes it from the System Tray at the bottom of the screen. where you can view your account information.will display the following text instead: ―SIM card not detected‖. The File Menu Clicking File in the menu bar of T-Mobile webConnect Manager's Main window produces a menu with the following options: My Account Selecting this item takes you to the My T-Mobile website. Wi-Fi Networks Available The text here indicates how many Wi-Fi networks your Wi-Fi device is currently detecting. . This window displays some technical information about the Wi-Fi network you are connected to and your current Wi-Fi device. User Credentials. Profiles Select this item to open the Network Profiles window. Network Info> Broadband Select this item to open the Mobile Info window. HotSpot Locator Select this item to open the T-Mobile HotSpot Locator.tmobile. This window (only available if a Laptop Stick is inserted). Selecting this item will display a window allowing you to enter your username and password for seamless access to your T-Mobile HotSpot account. This item is only available when the Wi-Fibutton is selected on the right side of theMain Window. You can use the HotSpot Locator to find locations by using the Search or Map sections for both domestic and worldwide locations. Your T-Mobile HotSpot username is your 10 digit phone number. displays some technical information about the broadband network you are connected to and your current broadband device. You may use Account Management at http://hotspot. Your username may not be changed. Your default password is the last 4 digits of your SSN (Corporate customers.com to change your password. your default password is the last 4 digits of your corporate tax ID). The webConnect data plan includes unlimited access on the T-Mobile HotSpot network. Your HotSpot Account includes a username and password.The Tools Menu Clicking Tools in the menu bar of T-Mobile webConnect Manager's Main window produces a menu with the following options: Network Info> Wi-Fi Network Select this item to open the Wi-Fi Info window. A checkmark will appear on the menu item. The checkmark will be removed from the Lock SIM menu item. SIM Locking will then be enabled upon the next device reset (after removing and reinserting the device). 20%. 40%. Transparency This menu item connects to a sub-menu where you can select a transparency value for T-Mobile webConnect Manager ." Always on Top Selecting this item ensures that T-Mobile webConnect Manager will always be on top of all other applications. This item is only available when the Wi-Fi button is selected on the right side of the Main Window. Select this item to change the PIN code for your mobile device. excluding any in-progress session. This is used when locking your SIM.Lock SIM This item is only available when the Broadband tab is selected on the right side of the Main Window. • Select Lock SIM to lock your SIM card using your PIN code. Please enter this information by selecting Profiles. See "Usage Meter. Select Lock SIM to unlock your SIM card using your PIN code. Connect to a Closed Network Closed networks that do not broadcast an SSDI require a profile with the correct network settings to enable a connection. SIM Locking will then be disabled. Usage Meter Select this item to display an approximation for the quantity of data used during the current billing period. 60% and 80%. Values are: Solid. . • Change PIN Code This item is only available when the Broadband tab is selected on the right side of the Main Window. Locking your SIM can be used to prevent use of your T-Mobile webConnect Product by anyone who does not know your unique PIN code. This window also displays your Mobile Phone Number. the user will see the message: "Phone number not available on SIM. Online Forums Selecting this item will launch a browser window to the T-Mobile Online Forums website at http://forums. The Help Menu Clicking Help in the menu bar of T-Mobile webConnect Manager's Main window produces a menu with the following options: Help Opens this help system." About T-Mobile webConnect Manager Select this item to display a window with version information for the TMobile webConnect Manager software. This window also displays version information for the T-Mobile webConnect Manager software. the user will see the message: "SIM card not detected.tmobile.com/tmbl/?category. If a phone number is not available." . The settings window allows you to configure a number of personal preference features.Settings Select this item to open the Settings window. My Phone Number Select this item to display a window with your Mobile Phone Number. If there is no SIM card in the mobile device.id=WebConnect. T-Mobile webConnect Manager will attempt to establish a connection to the selected network. 5. Once you have completed this procedure. click the "Available Wi-Fi Networks" text area. See How to Access an Encrypted Network for more information on connecting to encrypted networks. you must click Cancel and select a different network. you will now be prompted to enter an encryption key. See How to Access a Closed Network for more information. If the network is encrypted. Once you are connected. This produces a list of all available networks. Navigate to the Wi-Fi Main Window in the T-Mobile webConnect Manager software by clicking the Wi-Fi button on the left side of the main UI. enter it and click OK. 4. users can instruct the TMobile webConnect Manager to automatically connect to a network in the future or to prompt the user when that network is available. Using this dialog box. T-Mobile webConnect Manager will display the name of one of the detected networks as well as the total number of networks detected. If this is the case and you know the required encryption key. If there are Wi-Fi networks available for connection. When connecting to a network for the first time. 6. T-Mobile webConnect Manager may prompt the user with the New Network Options dialog box.How to Connect to a Wi-Fi Network To connect to a Wi-Fi network. If you want to connect to a different network. 3. 2. If you want to connect the network whose name is displayed. T-Mobile webConnect Manager will maintain a timer on how long you have been connected. click Connect. . If you see a *Closed* item in the networks list. follow these steps: 1. Connecting to such a network requires the creation of a profile for that network. 7. this indicates the presence of one or more Closed networks. Select the network you want to connect to by doubleclicking on this network or clicking once on the associated connect button. If you don't know the encryption key for an encrypted network. Options for Connecting to a New Network If Prompt me... is selected in the Automatic Profile Creation window (accessible from the Settings menu in the Network Profiles window, you will see a dialog offering four options each time you connect to a new network for the first time. The option selected specifies the type of profile that will be created for this network. By choosing to automatically add network connection parameters to a Network Profile, a user can facilitate automated access to networks in the future. You must choose one of the options shown below: Automatically connect to network in future If this option is selected, T-Mobile webConnect Manager will create a profile for this network. The profile created will specify that T-Mobile webConnect Manager should automatically establish a connection to this network whenever it is detected. When multiple networks that have been configured for auto-connection are detected, T-Mobile webConnect Manager will choose which network to connect to based on the ranking of profiles in the Network Profiles Window. Prompt before connecting to this network If this option is selected, T-Mobile webConnect Manager will create a profile for this network. The profile created will specify that T-Mobile webConnect Manager show the New network options window (shown above) when connecting to this network. Save settings for manual connections If this option is selected, T-Mobile webConnect Manager will create a profile to save the settings you used to connect to this network. This allows T-Mobile webConnect Manager to automate the details of establishing a connection to this network. However, you must still initiate connections to this network manually by selecting the network and then clicking the Connect button. Do not save settings Choosing this option will allow the user to connect to the network this time, but will not save any parameters for future connections. T-Mobile HotSpot Enhanced Security Select T-Mobile HotSpot locations offer you two different networks for connecting to the Internet: T-Mobile Wi-Fi Network T-Mobile's Wi-Fi Network is the T-Mobile standard network for Wi-Fi connections. T-Mobile's Enhanced Network T-Mobile's Enhanced Network using WPA provides enhanced security using the WPA encryption (802.1x) standard. What is a Closed Network? Closed networks are private networks that do not choose to broadcast their existence. T-Mobile webConnect Manager can detect when there are closed networks present simply because it "sees" unidentified broadcasts in the Wi-Fi frequency band. When this happens, it will display the word *Closed* in the Wi-Fi networks list. However, T-Mobile webConnect Manager cannot detect the actual name of or establish a connection to a closed network unless you create a profile for that network. For more information, see the following: • • How to access a closed network How to create a Wi-Fi Network Profile you cannot connect to a WPA network that is closed. Due to a limitation of the WPA specification. 3. 6. If a profile is not created for a *Closed* network. Cancel cancels the attempted connection. 7. The Network Profiles window will now be displayed. How to Use a Closed Network Without a Profile To use the closed network connection without a profile: 1. Click the on the Profiles button. Check the This is a non-broadcasted network (closed) box to identify this as a closed network. Help accesses this Help file. The General page appears. click Connect to Closed Network. a dialog box opens presenting you with three choices: • • • Profiles sets the network up in your Profile list.How to Access a Closed Network To access a closed network with T-Mobile webConnect Manager. Click the Add button. Configure the settings on the General page as desired and then click Finish to exit the profile wizard. 2. 4. you must set up a Profile for that network. Select the Wi-Fi heading in the left pane of the network profiles window. Be aware that the network name is case sensitive and must be entered exactly as provided by the administrator of the closed network to which you want to connect. The first page of properties for the new profile appears. 8. 5. Enter the name of the network you want to add in the Network Name (SSID) field. 2. Fill out the remaining fields on this window as instructed by the administrator of the closed network. . Click Next. Follow these steps to create a closed Network Profile: 1. On the Tools menu. click the desired profile. 3. The List of Wi-Fi Networks Clicking the Networks button in the Wi-Fi main window opens the networks list. Due to a limitation of the WPA specification. Right-clicking anywhere in the window will produce a menu that controls which columns are displayed. To connect to a network on the list either select the network and then click the Connect button or double-click on the network in the list.How to Use Multiple Closed Networks With a Profile To use multiple closed network connections with already-created profiles: 1. In the profile name list. Connect This column provides connection/disconnection buttons for each available network. 2. On the Tools menu. you cannot connect to a WPA network that is closed. Click OK to connect to the closed network. click Connect to Closed Network. . The information displayed for each network will include some (if not all) of the items shown below. this indicates the presence of one or more Closed networks. The remaining items in the menu are described below: Show Closed Networks When this item is checked. If you see a *Closed* item in this column. Profile A check mark is presented for any Wi-Fi network that is currently listed in the Network Profiles window. T-Mobile webConnect Manager will indicate that one or more closed networks are present by displaying the word . Select any item in this section to add or remove the accompanying check mark. See How to access an encrypted network for instructions on connecting to encrypted networks. Connecting to such a network requires the creation of a profile for that network. Network This is the Network Signal Set IDentifier (SSID). Wi-Fi Network List . All of the items in the top section of this menu correspond to columns in the list of Wi-Fi networks. Stronger signals tend to produce more reliable connections. See How to access a closed network for more information.Signal Strength A gauge showing the strength of the signal being broadcast from each network.Display Options Right-clicking in the Wi-Fi networks list produces a menu that controls display options for the list. The accompanying text indicates the encryption method. This includes network profiles that have been pre-defined by T-Mobile. Unchecked items will not be displayed. Essentially this is just a name that is broadcast by a Wi-Fi access point to identify the network. Wi-Fi networks for which you have created Network Profiles and Wi-Fi networks that you have saved using the New Network Options dialog. Checked items will be displayed. Encryption Networks that are encrypted will have the icon in this column. remove the check from this item. Wi-Fi Network Info To view information about a Wi-Fi network you are currently connected to or the Wi-Fi device you are using to connect to that network. Consolidate Networks Since two or more hotspots that are broadcasting the same network name are almost certainly providing access to the same network. If you would prefer that all hotspots that broadcast the same network name are listed individually. Show All Columns Select this item to check all items in the top section of this menu. This produces a window with two tabs. TMobile webConnect Manager normally only lists one hotspot (the one with the strongest signal) for any given network name. Removing the check from this item will suppress the indication (*Closed* will no longer appear when closed networks are detected). select Tools > Network Info > Wi-Fi Network from the Tools menu. • • The Network tab contains information about the IP Settings for and the amount Activity on your current Wi-Fi connection (if any).*Closed* in the Wi-Fi networks list. . The Device tab contains information about your current Wi-Fi Device (if any). Reset Columns Select this item to restore all the check marks in the top section of this menu to their default states. Hide All Columns Select this item to uncheck all items in the top section of this menu. Higher level protocols such as the TCP/IP protocol suite used by the Internet have their own addressing schemes. . These addresses are used for transferring data by hardware-level protocols such as Ethernet and 802. Firmware version The version of the device's on-board operating software. MAC address The hardware address of the device. It includes the following information: IP address The Internet address your computer is using for the current network WiFi connection. Gateway The address of the device that is responsible for routing all of your network traffic onto the Internet. TCP/IP Network Settings This box displays your computer's current network configuration.11. MAC (Media Access Control) addresses are pre-configured by the device's manufacturer and usually cannot be altered.Wi-Fi Device Information This box contains information about the Wi-Fi device you are currently using. Fields include the following: Vendor Description This is the name of your Wi-Fi network interface card. but still rely on the hardware-level protocol for the transfer of data between individual nodes on a network. Driver version The version of the driver for this device that is currently installed on your computer. Disabling Windows XP's Native Wi-Fi Client By default.DNS Server The address of the server your computer is using to translate verbal Internet addresses into numerical addresses (and vice versa). WINS Server The address of the server (if any) that your computer is using to find the names of computers on a Windows network. The Windows XP Network Connections window appears. the client can automatically disable Windows XP's native Wi-Fi management feature while it runs and restart it when it shuts down. 2. However. Right click on any network connection icon that appears in the system tray. However. Follow these steps: 1. DHCP Server The address of the server that assigned your computer's network configuration for the current wireless connection. the feature can also be manually disabled if you desire. this conflicts with the management functions provided by the software. . Select Open Network Connections from the menu that appears. Windows XP attempts to manage any wireless network connections it detects. Wi-Fi Activity This section displays the number of packets of data that your computer has sent and received over the Wi-Fi connection since it was established. Manually Disabling XP's Wi-Fi Management You can tell Windows to disable its wireless network management functions manually. Like other conflicting applications. Data encryption makes it much more difficult to be able to see sensitive information like login names and passwords. 6.3. Right click on the icon that corresponds to your wireless network connection. there is no conflict.1x is an authentication standard that greatly reduces the security vulnerabilities associated with connections to IEEE 802. Select the Wireless Networks tab. 4. To access an encrypted network you will need the encryption key used by the network you wish to access. the Vista architecture allows T-Mobile webConnect Manager to work with Vista's native Wi-Fi management facility. please see the following: • • • • • What is an Encryption Key? What is 802.11 wireless networks. 5. So. Authentication is used to verify the authenticity of the user and encryption is used to encode plain text into a nonreadable format to ensure a level of privacy. Uncheck Use Windows to configure my wireless network settings. many wireless networks employ data encryption. Although Windows Vista also manages Wi-Fi connections.11 wireless network standards specify two authentication methods: one that is based on identification of the wireless adapter (open system authentication) and the other that is . Is this a problem on Windows Vista as Well? No. For more information on Wi-Fi Encryption and 802.1x Authentication? What Does "PSK Stand For? Wired Equivalent Privacy (WEP) Wi-Fi Protected Access (WPA) What is 802. Click OK to close the window. Introduction to Wi-Fi Encryption Wireless networks may be vulnerable to attacks and monitoring if additional protection is not employed. Select Properties from the menu that appears. 7. The IEEE 802. returning it to its original plain text form.1x Authentication. The receiver of this encrypted text uses a "key" to decrypt the message. In order to protect data.1x Authentication? IEEE 802. There are two ways to obtain an encryption key: • • Obtain a key from the administrator of the network you are trying to access. .1x authentication. Enter the network's encryption key in the Network Key and the Confirm Network Key fields.11 wireless local area network (WLAN) without 802.1x authentication according to the instructions of the network's administrator. You cannot exchange data with an encrypted network without having the appropriate encryption key.based on a proof of knowledge of a secret key (shared key authentication). The network profile for T-Mobile Broadband is built in and you do not need to add a profile or change settings. (When you are using WPA/802. the WEP/WPA network key areas will be grayed out. depending on the actual authentication method used. Configure 802.) Before you can successfully connect to an encrypted network. Click Connect. No network profile is required for connecting to T-Mobile's WPA network. you will need to select the correct EAP type and press Connect to authenticate against the network. If the network you are connecting to requires WPA. the data that you send is more vulnerable to attacks. you must obtain the correct encryption key from the network administrator.1x enforces the authentication of the credentials of a wireless computer or user before allowing access to the wireless network and.1x authentication enabled. If you connect to an 802. determines encryption keys for wireless communication. 2. What is an Encryption Key? An encryption key is a code key used to encrypt data exchanged between an encrypted network and T-Mobile webConnect Manager. 802. A key will be provided automatically as part of the login process. How to Access an Encrypted Network To connect to an encrypted network using a WEP or a WPA-PSK key: 1. and Hewlett-Packard. all encryption information is saved with it. Click the Edit button. Select the network for which you wish to edit the encryption keys. rather 802.1x protocol is an IEEE (Institute of Electrical and Electronics Engineers) standard used to enforce authentication and access control at the data layer (the level where the software/operating system sends the data over the network). Enabling 802. 802. the network administrator may find it necessary to change the encryption key for the network. The Network Profiles window appears. It is important to note that 802. This standard has been embraced by a number of leading hardware and software vendors including Cisco. Enter the new encryption key in both the Network Key box and the Confirm Network Key box. T-Mobile webConnect Manager .1x is used in many corporate environments for secure wireless network access. Follow these steps: 1.1x is used for authentication and key management.1x is not an encryption technology. The vast majority of Wi-Fi equipment vendors support this standard as it can be used with a number of Extensible Authentication Protocols (EAPs). and is already implemented in a variety of products designed for both wireless and wired networks.1x also allows for dynamic WEP key generation (a type of one-time-use set of keys). Therefore. you will need to update the encryption keys in the appropriate network profile to match the new keys specified by the network administrator. Switch to the Wi-Fi tab. When this happens. Click the OK button. 5. thus solving the key distribution problem inherent to shared-key authentication. making it easier for the key to be disclosed. 3.1x solves this inherent problem in WEP by facilitating the dynamic creation of encryption keys that cannot be lost or stolen and then used for unauthorized network access. When used with wireless LANs. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. 6.How to Change an Encryption Key When a network is added to the Network Profile list. For security purposes. 802. A shared-key authentication system is where every user has the same WEP key. 802. you will not be asked for encryption information again when connecting. 4.1x Authentication The 802. 2. Microsoft. this is somewhat less secure than WEP Open because the verification process used gives potential intruders a large hint about the contents of the encryption key.supports all the Microsoft EAP methods that come with the Operating System (currently EAP-TLS. From the EAP type dropdown. MD-5. To enable automatic 802. (if you selected WPA. 7. If you selected a WEP method. Select the "Wi-Fi" tab. and EAP-MSCHAP v2) and will support additional Microsoft EAP methods as they become available. WEP Shared: This variant forces you to prove you have the correct encryption key before it allows you to connect. Select an Authentication method. PEAP. 2. then it allows you to connect. 4. Open the Network Profile window by clicking the Profiles button. but WEP remains an extremely popular choice for encrypted networks.1x authentication. • . if you don't have the correct encryption key. this box was checked automatically). Wired Equivalent Privacy (WEP) WEP was the standard encryption technology that was used in the early days of Wi-Fi networks. If the result that the network gets back is what it expected. you will also have to check Enable 802. 1. Select the Network Profile you wish to edit. 3. Networks that use this variant don't bother to verify that you have the correct encryption key before allowing you to connect. Check the Enable data encryption box. such as WPA have since emerged. There are two variants of WEP: • WEP Open: This is by far the most commonly-used version of WEP. EAP-TTLS. 6. Click the Edit button. After all. 8.1x authentication. It does this by sending out some sample text for T-Mobile webConnect Manager to encrypt. Create a network profile for the Wi-Fi network that you wish to use 802. Additionally.1x authentication. T-Mobile webConnect Manager is also bundled with an EAP-TTLS implementation. select the type of authentication you wish to enable. 5. Ironically. you won't be able to communicate with the network anyway. More secure methods. AES. . So.1x authentication capabilities. TKIP is the method that was called for in the original WPA specification. if the network uses WPA.Wi-Fi Protected Access (WPA and WPA2) Wi-Fi Protected Access (WPA) is a key improvement to Wi-Fi data security for both enterprises and home users." It simply means that the administrator of the network gave you the encryption key to enter prior to logging in (as opposed to 802. They quickly issued an interim standard that would address most of their concerns while they developed a more complete final standard. which is even more secure. TKIP is the most likely of these to be supported by the network.1x is a required component of WPA. 2. To use WPA. How to Use EAP-TTLS To use EAP-TTLS with a network profile: 1. In the Network Profiles window. What are TKIP and AES? TKIP and AES are different encryption protocols that can be used with WPA. The interim standard would become known as WPA.1x authentication check box. both WPA and WPA2 provide an upgrade path for enterprises that allows them to preserve existing investments in 802. home and small office users can use a pre-shared key mode in WPA and WPA2 that allows the use of WPA's enhanced encryption and network protection capabilities without the overhead of added 802. Click Edit. while the final standard would be termed WPA2. 3.1x. What Does "PSK" Stand For? PSK stands for "Pre-Shared Key.1x network infrastructure. Because 802. It was developed when an industry trade group known as the Wi-Fi Alliance became concerned that the security in the existing WEP standard was insufficient. Click the Wi-Fi tab. and then select Enable 802. In addition. but doesn't specify which of these it uses. click the profile that you wish to use EAP-TTLS. which obtains the key dynamically at login time). was added as an alternate method to later versions of the specification. you will need a WPA-compliant Wi-Fi card. 2. Click Close to close the Profiles window. Click OK to close the profile editing window.com/certsrv. open http://certificateserver. click the desired selection of Smart Card or other Certificate. See System Requirements in the Help system.yourdomain. Click on Install this CA certification path. EAP-TTLS is pre-installed on Microsoft Windows XP machines. Enter your domain username (in the form domain\user if a domain field is not present). or to allow certificates installation from this web site. Once authenticated. How to Install EAP-TTLS To use EAP-TTLS. you must already have an account in a domain that is setup to support EAP authentication. select Retrieve the CA certificate and click Next. T-Mobile webConnect Manager will display Obtaining IP address while it tries authenticating you to the network. 6. re-insert your WiFi device. 3. Using Internet Explorer. You may be asked to let "Microsoft Certificate Enrollment Control execute. and the domain name if the domain field is present.4. 4. Make sure your operating system supports EAP-TTLS. Enable trust of the domain by going to the Certificate Server. Check with your network administrator for Smart Card or other Certificate Properties settings. you must already have an account in a domain that is setup to support EAP authentication. You may be asked to choose the certificate to use with EAPTTLS. and then click Properties. EAP-TTLS. To enable EAP-TTLS: 1. Enabling TTLS for Windows To use EAP-TTLS. both of which you should allow. . in which case you should select the one that was issued to you. your password. or Protected EAP (PEAP). In the EAP type list. 5. 7. To connect to a configured network using EAP-TTLS. 11. 10. Its function is to secure your login information by creating an encrypted "tunnel" between T-Mobile webConnect Manager and the Wi-Fi network's login server. 14. On the Advanced Certificate Requests dialog. Use identity protection When this box is checked. This provides an added level of protection for your username. 13. select Yes.com/certsrv. select Advanced request. Verify server's certificate When this box is checked. select User. 6. select Submit a certificate request to this CA using a form. It is strongly recommended that this option is enabled whenever it is allowed by the administrator of the network you are connecting to.For Key Size. for Certificate Template. At the Choose Request Type dialog.5. allow the certificate request. 12. you can configure the properties listed below.For CSP. 8. 9. Click Next. Return to http://certificateserver. T-Mobile webConnect Manager will require that the login server provide certification from a trusted authority before it sends its own authentication credentials.yourdomain. The Certificate Installed page will display after successful installation of the certificate. 7. allow installation of the certificates. When you select TTLS as the EAP type. TTLS Configuration TTLS (Tunneled Transport Level Security) is an authentication protocol developed by Funk Software and Certicom.0.Click Install this certificate on the Certificate Issued page. select Microsoft Enhanced Cryptographic Provider v1. .On the next dialog.Click Submit. Again. If prompted. A message will display saying that the CA certificate has been successfully installed. if asked. T-Mobile webConnect Manager will send the text entered in the Name for anonymous login box in place of your real user name whenever the user name must be sent in an unencrypted format. and select Request a certificate. When the Root Certificate Store dialog appears. select 2048. T-Mobile webConnect Manager will remember your username password so that you do not have to enter them each time you log into this network. T-Mobile webConnect Manager will require that the name in the login server's certification contains the text entered. no specific text will be required. Ask the administrator of the network you are trying to access which option is preferred. Cache username and password When this box is checked. Phase2 authentication type Specify the preferred protocol for phase two of TTLS authentication. but is not supported on all TTLS login servers. Use session resumption Session resumption (or fast reconnect) allows you to reconnect to a network without going through the full login process. If the box is left blank. if you have been connected to the network within the last few minutes. this allows you to quickly reconnect after an accidental disconnection. This extra measure can be used when you want to ensure that the login server is provided by a particular company or organization. For example. Allow authentication using a certificate If you have a personal certificate installed on your computer. Session resumption must be enabled on the login server. . checking this box allows you to use that certificate instead of entering a username and password. CHAP is the more secure option. Some servers do not support logging in this way. The options for TTLS are PAP and CHAP.Server name must contain If text is entered in this box. Click Disconnect. cellular network connection. Click CONNECT. you will need: • • • The T-Mobile webConnect Product that you will use to establish connections. the Connect/Disconnect button will read Disconnect along with the current network profile. When the T-Mobile webConnect Product is initializing or when no coverage is detected. To view information about your laptop. and session activity. A T-Mobile webConnect data plan. select Tools > Network Info > . A network profile configured to access the T-Mobile network. it displays "Connect" along with the current network profile. the T-Mobile webConnect Manager will begin searching for an available network. T-Mobile webConnect Manager will connect to the network and display Ready to Connect in the "Connection Status" field. If your device is properly connected and configured. 2. Click on the Broadband button in the Main window. 2. 1. To disconnect from the T-Mobile Broadband network On the main window for broadband connections.How to Connect to the T-Mobile Broadband Network Before you begin. When T-Mobile webConnect Manager is ready. “Searching for webConnect coverage” will be displayed. A profile for the T-Mobile webConnect Product is initially preconfigured. 1. cellular modem. To connect to the T-Mobile Broadband network Connect your T-Mobile webConnect Product if you have not already done so. T-Mobile webConnect Manager will connect to the network and display the name of the network in the "Connection Status" field. Modem Model The model name of your wireless device Hardware ID The hardware ID of your wireless device. that will be reflected in the appropriate field. Port The communications (COM) port that your wireless device is currently attached to. . The window includes two tabs: • • Network Device Network Info: Device Tab This tab contains detailed information about your device as provided by the driver installed on your computer.Broadband. OS (SP) The operating system that is currently installed on your computer and any service packs (updates) that have been installed for that operating system. The Mobile Info window will appear providing useful information on your laptop and T-Mobile webConnect Product. Modem Manufacturer The name of the manufacturer of your wireless device. Note that if the driver does not provide any information or provides incorrect information. The mobile number (phone number) is listed on this window as well. Serial Number Your wireless device's serial number. IMSI# A GSM mobile subscriber's SIM is assigned a unique 15 digit IMSI (International Mobile Subscriber Identity) code. Firmware Version The version of your wireless device's on board operating software. Network Info: Broadband Network Tab The Network tab contains information about the Broadband network you are currently connected to (if any). IMEI# International Mobile Equipment Identifier: A number string uniquely identifying a GSM device. . Network Name The name of the Broadband carrier you are currently connected to. The IMSI allows any mobile network to know the home country and network of the subscriber. Network Type The type of Broadband network you are currently connected to. Phone Number The telephone number of your cellular device.Device Driver The version of the driver for your wireless device that is currently installed on your computer. GSM PIN Entry Some GSM devices will be provisioned with a Personal Identification Number (PIN) locking user access to the GSM device. Data sent during the session The amount of data sent over this connection since it was established (in bytes). Data received during the session The amount of data received over this connection since it was established (in bytes). Signal Strength (dBm) The strength of the signal being received from this network. Country The country in which the network access point is located. When users insert (or connect) a GSM device or and/or launch T-Mobile .Signal Strength (%) The strength of the signal being received from this network. expressed in dBm. expressed as a percentage of a maximum possible signal strength. Status Indicates whether you are currently connected or disconnected. IP Address The IP address you are using for this connection. APN Used Shows the name of the wireless access point with which your Broadband device communicates when connected to this network. If the PIN is locked.In the event that a GSM device becomes locked. the user will see the following dialog box where they will have the opportunity to reset the PIN by entering a combination of the PUK and the new PIN in the following dialog box: T-Mobile Sent SMS T-Mobile may occasionally send an informational SMS message. the GSM device may become locked. Example message: . If a user fails to enter a correct PIN within the number of permitted attempts. T-Mobile webConnect Manager will display only the last received SMS message. In the event that a card is connected but T-Mobile webConnect Manager is not running and more than one SMS message arrives.webConnect Manager. they may be presented with the following PIN entry dialog box: GSM providers frequently limit the number of incorrectly entered PINs. This type of SMS message will appear as a branded popup window and will be on top of other windows until the user closes the window or 5 minutes have passed. the user has the ability to re-enable the PIN mechanism by entering a Personal Unblocking Key ( PUK). This usually ranges from three (3) to ten (10) possible PIN entry attempts. T-Mobile webConnect Manager can send text messages when the application is in Ready to Connect mode or when you are actively connected. Check usage at my. If you have messages waiting you will see the following icons on the Main Window.Free T-Mobile Msg: As of 11:45 AM 12/21 you had less than 1 GB of monthly data usage left. The Text Messaging Client When connected to a broadband network (Non-Wi-Fi). Overage is charged at $. when the broadband button is selected from the Main Window.t-mobile. you can send and receive Text Messages through very much like you can do on most wireless phones. click the SMS indicator icon (shown below).com. This icon indicates that you have new (unread) text messages. Some networks. check to make sure that your T-Mobile webConnect Product is connected to your laptop and registered with a broadband network (T-Mobile webConnect Manager will indicate Ready or Connected). Short Message Service Short Message Service (SMS) is a standard used by Cellular Carriers worldwide for interchange of text messages between devices. Sending Text Messages Before attempting to send or receive text messages. This icon indicates that your mailbox is full. You will then be presented with a message viewing and composing application. however. Originally developed as a GSM network technology.20 per MB. To view text messages. This icon indicates that you have read text messages in your mailbox (but no new ones) or no messages at all. may not support sending and receiving text messages while you . SMS messages can be sent using any compatible device. T-Mobile webConnect Manager makes SMS simple by allowing the user to send and receive messages from the text messaging client. are actively connected. 2. type the mobile number of the person you are sending a message to. Type the mobile number of the person you wish to send a message to in the To field. For example: Enter ‖8155551212‖ in the To field of the text messaging client. Did You Know? For your convenience. To send a text message. This version of the icon indicates that you have new (unread) text messages. do the following: 1. Click Send. Type the message you wish to send. Click on this icon to view your messages. . T-Mobile webConnect Manager supports sending the following types of text messages: Mobile to Mobile: In the To field. the text messaging indicator will appear on the primary broadband user interface. Click New in the main text messaging interface. This version of the icon indicates that you have text messages in your mailbox (but no new ones) or no messages at all. Receiving Text Messages When you receive a text message. 4. Once the text messaging client window opens. Each message will be accompanied by one of the following icons: An unread SMS message An SMS message that you have already read Double-click on any message listed to view the complete message. phone numbers can be stored in the included address book. 3. a list of your messages will be displayed in the right-hand pane. Click this button or select Copy to Folder from the Edit menu to place a copy of the selected message in another folder. Messages that are in your Inbox. When you click this button. .Updating Your Inbox If your T-Mobile webConnect Product is connected to your laptop. Note that moving a message from the Inbox to another folder will not delete the message from your wireless device. Note that deleting a message from the Inbox will also delete it from your wireless device! (however. the message will not be deleted from the device until the device is reconnected) Click this button or select Load from the File menu to return all folders (except the Inbox) to their state at the time of the last save operation (see description for the Save Icon. Click this button or select Delete Message from the Action menu to delete the selected message. but not also on your wireless device will be lost! Managing Text Messages The text messaging client window provides a number of management functions that allow you to save and organize your incoming and outgoing messages. Click this button or select Folders > Delete Folder from the File menu to delete a folder you have created (and all the messages it contains). This is useful. Therefore. if your wireless device is not currently connected to your PC. below). T-Mobile webConnect Manager will delete all messages in your Inbox and then copy all messages on your wireless device into the Inbox. the T-Mobile webConnect Manager will transmit any unsent messages in your Refresh. TMobile webConnect Manager will automatically retrieve new messages from the device when it is launched. the message may re-appear in your Inbox if you re-import messages from the device. They include the following: Click this button or select Folders > New Folder from the File menu to create a new folder in which to store messages. Click this button or select Move to Folder from the Edit menu to move the selected message to another folder. for example. When you click this button. if you accidentally delete messages that you wanted to keep. You can also update the contents of your Inbox by clicking either one of the following icons in the text messaging client window: Send/Receive. You can select multiple messages by holding down the Control key and clicking on each desired message or select a range of messages by clicking on one end of the range and then holding down the Shift key while clicking on the other end. The first page of the Import and Export Wizard appears. Select Import and Export from the File menu. Click Next. 6. Select Export to File. select the message or messages you want to export. A Save operation is automatically performed whenever you close the text messaging client window. Using the Address Book T-Mobile webConnect Manager includes an Address Book feature which can be used to manage phone numbers and addresses. Exporting Messages to a File The content of your messages can be exported to a number of text and graphic file formats. 3. You can open the address book either by clicking the To… button in the New Message window or by clicking on the icon below in the main text messaging interface: The address book appears as shown below. Follow these steps: 1. .Click this button or select Save from the File menu to save the current state of all folders (except the Inbox). From here. 2. Click Finish. 4. you can do the following: • Add a new address book entry by clicking the Add button. Select the file format to which you wish to export the selected messages. 5. In the text messaging client window. click the import The address book entries from the handset will be added to the TMobile webConnect Manager's address book. In this case. Anything in the device's Importing and Exporting Your Address Book T-Mobile webConnect Manager can exchange address book information with a variety of sources including the phonebook on your wireless . See Accessing Your Device's Phonebook for more information.• • • Edit an address book entry by selecting the entry you want to edit and then clicking the Edit button. click the export phonebook icon shown below: Important! This will replace the entire phonebook on your wireless device. the imported entry will overwrite (replace) the existing entry. selecting an address book entry and then clicking OK will copy the entries phone number to the To field in the new message window. Importing Phonebook Entries To import phonebook entries from your wireless device. Delete an address book entry by selecting the entry you want to delete and then clicking the Delete button. Accessing Your Device's Phone Book You can import your wireless device's phone book entries into T-Mobile webConnect Manager and export the T-Mobile webConnect Manager's address book to your wireless device. You can import address book entries stored on your mobile phone. Exporting Address Book Entries To export entries from the T-Mobile webConnect Manager's address book to your wireless device. If you opened the address book from the New Message window. Entries already in TMobile webConnect Manager's address book will not be disturbed unless the name of an imported entry matches that name of an entry in T-Mobile webConnect Manager's address book exactly. Exchanging address book information with a PIM requires running the Import and Export Wizard. select Import and Export from the Tools menu. Click Finish. Click Next. See Accessing your device's phone book for more information. See Exporting Messages to a File for more information. Select the software package with which you want to exchange address book information.device and Personal Information Managers (PIMs) such as Microsoft Outlook® and Lotus Notes®. exports messages rather than the address book. 5. 3. You can exchange address book information with the phonebook on your handset by clicking one of the two dedicated icons in the messaging window. Export to File. The third option. Follow these steps: 1. . The first page of the Import and Export Wizard appears. 2. From the text messaging client window. Select Import from PIMs or Export to PIMs as desired. 4. Gigabyte A Gigabyte is equal to 1024 Megabytes. You will receive a free SMS Message from T-Mobile when you have exceeded your data plan limit. Text files will typically use relatively small amounts of data. Kilobyte A Kilobyte is 1024 bytes. The amount of data transmitted or received will depend on the type of files accessed. Megabyte A Megabyte is equal to 1024 Kilobytes. if you are on a 5GB plan.t-mobile. such as a combination of letters and numbers or symbols.com. For example. Graphics files and music files will typically use larger amounts of data. (Approximately 1000 Kilobytes). (Approximately 1000 bytes). You may also check your usage at http://my. Byte A Byte is equal to 8 bits. Megabytes ( MB). Text and small graphics files are typically in the Kilobyte range. Your usage will vary depending on how often you are using the network and the type of information being transmitted and received.Data Usage Introduction T-Mobile webConnect Manager allows you to monitor your data usage with the Usage Meter. Video files will use very large amounts of data. The amount of data transferred is expressed in either Kilobytes ( KB). video. The type of data plan you have will determine how much data may be transferred before incurring additional charges. any data transmission over the 5GB limit will incur additional charges. Graphics. A Byte can represent 256 states of information. A bit being the smallest unit which represents either a zero or one. Cumulative data over a period of time may be in the Megabyte range. Video files and large program files may be in the Gigabyte . programs and large text files may be in the Megabyte range. Gigabytes (GB) or Terabytes (TB). (Approximately 1000 Megabytes). This may be accessed on the main user interface or from the Tools menu. The Advanced tab will display a window of all the client events that have been logged. Cumulative data over a period of time may be in the Gigabyte range. . Data Usage Meter T-Mobile webConnect Manager incorporates a Usage Meter that shows Mobile Data Usage. Terabyte A Terabyte is equal to 1024 Gigabytes. .range. (Approximately 1000 Gigabytes). The first time the usage meter is accessed you will be prompted to select your "billing period" and on subsequent uses the Usage Meter window will be displayed. Cumulative data over a period of time may be in the Terabyte range. The usage meter displays both cumulative and current usage. . This information can be grouped by device and carrier using the dropdown menus. while connected to the T-Mobile network.Current Usage Cumulative Usage Plan Limit Exceeded If you have exceeded your plan limit. This message is displayed only the first time the limit is exceeded during a billing period. You must click OK to close the popup window. T-Mobile webConnect Manager will display a popup message from your system tray. Usage Meter: Broadband The Broadband tab of the Usage Meter shows both cumulative usage and current usage. You can also click the "My Account" link (under the File menu) or the My T-Mobile link on this window to access your T-Mobile account information online. Clicking on the "Details" button will display the Advanced window.t-mobile.com to view unbilled data usage and determine your period start date. Data above this line will be displayed with a red bar. • • • Clicking on the "Reset Counter" button will cause the start date in the graphical display to reset to the current date. In the "Select Your Plan Limit:" dropdown select the plan you are currently using. In the "Billing period start date:" dropdown select the billing period day (2-29). • • • • In the "Show usage for billing period:" dropdown menu select the billing period you wish to view.com to view unbilled data usage and determine your period start date. Cumulative Usage Selecting Cumulative Usage displays the total usage since the last time the "Reset Counter" button was clicked. Data up to your plan limit will be shown with a green bar. A green bar will be displayed showing the cumulative usage since the time of last reset.Current Usage This window shows the usage for the billing period selected. The total usage displayed here is an approximation of usage on this computer and is not used to calculate data charges. i. 250 MB or 5 GB. There will be a red line where your plan limit will be exceeded. Click on the "Details" button to view the Event History.e. Please go to http://my. You can also click the "My Account" link (under the File menu) or the My T-Mobile link on this window to access your T-Mobile account information online. Data plans are either 250 MB or 5 GB. .t-mobile. The total usage displayed here is an approximation of usage on this computer and is not used to calculate data charges. Please go to http://my. From the Main Window for Broadband Connections. Then click the Apply button to update the window. connection technology or event type. In the Usage Meter window click the Advanced tab to see the client events that have been logged.Usage Meter: Advanced Selecting the Advanced tab on the Usage Meter will display a window of all the client events that have been logged. You can do the following in this window: • Use the options in the Filter by box to limit the events displayed to a particular date range. • . select Tools> Usage Meter. The window shown below will appear. Check your total usage data by viewing the statistics at the bottom of the window. Select Broadband as the profile type you will add. You can automate steps in the connection process like entering an encryption key or logging into a VPN so that you don't have to perform these actions each time you connect. Click the Add button. A list of available network profiles appears. You must have a network profile for each Broadband network that you wish to connect to. Select the Tools menu from the Main Window of the T-Mobile webConnect Manager software. the T-Mobile webConnect Manager software will display a network from your list of network profiles in the main window (if one is available). 3. 1. Click Add. The default order for Network Profiles is as follows: • • • User Defined Wi-Fi Profiles T-Mobile Wi-Fi Profiles (including T-Mobile @Home Profiles) T-Mobile Broadband Profiles Creating a Profile for a T-Mobile Broadband Network Follow these steps to create a Broadband Network Profile.Network Profiles are networks that you have saved at connection time using the auto-connect options or have manually added to the Network Profiles network list. If the last network you connected to is not available at a particular location. to bring up the first page in the add profile wizard. 4. This allows the same easy. The next page of the new profile wizard is displayed. Creating Network Profiles have the following advantages: • • You can configure the client to automatically connect to a Network Profile whenever that network is available. 2. Select Profiles. The Network Profiles window will now be displayed. you must have a profile for the following: • • You cannot connect to a closed Wi-Fi network unless you create a "closed network" Network Profile. If you selected one of the . • Moreover. one click connecting to an alternate network. Click Finish. The settings on the General page are largely personal preference (for example. In the Network Name (SSID) field. 8. 2. 5. The Broadband page appears. Click Next. enter the broadcast name of the network profile. Click Next. Click ADD to bring up the first page of the profile wizard. check This is a non-broadcast network. If. 5. Configure these as desired. Creating a Profile for a Wi-Fi Network Follow these steps to create a Wi-Fi Network Profile. 8. Click the Add button. . the Enable data encryption box should remain unchecked and no further configuration is necessary on this page. you can specify them here. Enter the information provided by T-Mobile. 3. Select the Tools menu from the Main Window of the T-Mobile webConnect Manager software. The General page appears. 7. 6. Select Profiles. do you want to launch you browser upon successful connection?). this particular network requires specific IP address and/or DNS server settings. the correct settings will be entered for you on the next page). 7. 6. If you are configuring a profile for a closed network. The Network Profiles window will now be displayed. The Network Profiles window will now be displayed. however. 1. If the network whose profile you are configuring does not use WEP or WPA encryption.pre-defined profile types. you will need to enter the correct settings for the network you wish to create a profile for (contact the provider of the network for the correct settings). Click Next. to bring up the first page in the add profile wizard. If you are creating a custom profile. Note that the name entered here must match the SSID (Service Set IDentifier) used by the network exactly. no further security configuration is necessary. 4. 9. The IP Settings page appears. The default selections on the IP Settings page are correct for most GSM networks. Click on the Wi-Fi heading in the create profile window. Help Button Click this button to open the Help system for information on this topic. Use this window to add a Network Profile and to edit existing Network Profile settings. .Configure the settings on the General page and then click Finish.Click Next. Click Next. this particular network requires specific IP address and/or DNS server settings. Connect Button Click this button to connect to the currently selected Network Profile. Close Button Click this button to close the Network Profiles Window.9. 10. however. The default selections on the IP Settings page are correct for most GSM networks. 11. you can specify them here. The IP Settings page appears. The General page appears. If. The following items may be included: Profile Name This is the name of the Network Profile. DNS This shows if you are using the DHCP name servers (indicated by "Automatic") or have set the DNS servers for this profile.Network Profile Information This box displays information about the Network Profile that is currently selected in the list at the left. Profile Add Button Click this button to add a new Network Profile to the list. If you have not given the Profile a name. IP Address This will indicate if you are using DHCP (indicated by "Automatic") or have set the IP information for this profile. select the Network Profile in the list above and then click this button. Profile Type This will show if the Profile was created by your wireless access provider (indicated by the word "Carrier") or by you (indicated by "User"). this will be the SSID of the network. Browser This shows if you have your browser set to auto-launch a page and if you have proxy settings for this profile. . VPN This indicates if a VPN connection is set to auto-launch when you establish a connection to this network. Profile Edit Button To modify a Network Profile entry. A profile's position in the list indicates its priority. . 2. WEP-Shared: Use this encrypted method only if told to do so by your network administrator. Profile Remove Button To remove a profile from the list. Supported authentication methods include the following: The WPA methods will only be listed here if your current Wi-Fi adapter supports WPA security. Higher ranked networks (those that appear higher in the list) will be preferred above other networks in the list. select it in the list above and then click this button. You cannot remove profiles that have been pre-configured by your wireless service provider. Select the Authentication method used by this network. Also listed here are any Network Profiles that have been pre-configured by your wireless network provider and any profiles that were automatically added when you first connected to a new network. WEP-Open (Normal Method): This is the standard WEP encryption method. Check the Enable data encryption box. What do the icons mean? Profile Rank Buttons Use these buttons to adjust the ranking of the network selected in the list above.Profile List This is the list of all the Network Profiles you have defined so far. Enabling Wi-Fi Data Encryption Follow these steps to configure WEP or WPA data encryption: 1. • • • None: Select this option if the network is unencrypted. 1x authentication section. WPA.1x authentication.1x authentication method you will be using below.• • WPA: If you select this method. Available authentication methods are: • • • • None: Select this option if the network is unencrypted.1x authentication method you will be using below. Select the EAP type from the dropdown menu. Follow these steps to enable 802. If you selected WEP-SHARED or as the authentication method. • . Check the Enable 802. Click the Properties button to configure the settings for the selected EAP type.1x authentication when connecting to this network: a. you will need to specify which 802. WPA-PSK TKIP. WEP-SHARED: Use this encrypted method only if told to do so by your network administrator. WPA-PSK: You will need to enter your pre-shared key in the "Network key" fields provided. you can either enter an encryption key in the "Network key" fields or fill out the 802. you must enter the encryption key for this network in Network key and Confirm network key fields. If you selected WEP-OPEN as the authentication method. WPA-PSK. WPA-TKIP. WPA-AES: If you select this method. WPA-PSK AES: You will need to enter your pre-shared key in the fields provided. c. If you selected WPA as the authentication method you must configure 802. b. WEP-OPEN (Normal Method): This is the standard WEP encryption method. 3. you will need to specify which 802.1x authentication box. Authentication Method Select the appropriate authentication method for this network profile. Profile Icons Each profile listed in the Network Profiles window will have only an icon next to the name. Automatically save all networks that I connect to If you select this option. Note that the name entered here must match the SSID (Service Set IDentifier) used by the network exactly. . Broadband Wi-Fi Other . T-Mobile webConnect Manager will ask you if you want to add a new Wi-Fi network to the list of Network Profiles when you connect to that network for the first time. T-Mobile webConnect Manager can automatically add new Wi-Fi networks to the list of Network Profiles in the Network Profiles window. T-Mobile webConnect Manager will not automatically add networks to the Network Profiles list.this is a placeholder for types of networks not managed by T-Mobile webConnect Manager. This icon indicates the technology that this profile uses to establish connections. The following options are available. every new Wi-Fi network that you connect to will be added to the list of Network Profiles. 1. enter the broadcast name of the network profile. In the Network Name (SSID) field. Prompt me before saving network settings If you select this option. See Profile Priorities for more information Automatic Profile Creation Settings If you wish. Profile Properties: Wi-Fi This window contains the security settings for Wi-Fi Network Profiles. Follow these steps to configure Wi-Fi network security. Allow manual input of network settings only If you select this option. T-Mobile webConnect Manager will try connecting using WPA by default when using a T-Mobile Wi-Fi profile. In most cases. If your Wi-Fi Card does not support WPA. highlight the Wi-Fi profile and Click Edit. Go to Tools > Settings > Hardware tab. If this is a custom profile. On the Wi-Fi tab you can set the encryption method or disable encryption.specific settings for Network Profiles. the dialed number for the selected network will have been pre-entered for you (and will not be . 3. you can specify the network name here.2. Service Type Select the type of service provided by this network. otherwise the network name will have been entered for you (and is not editable). the option available is "Packet" for packet data (Broadband type) connections. you can disable WPA Support by editing the T-Mobile Wi-Fi Profile and checking the check box to Disable WPA. check This is a non-broadcast network. the Enable data encryption box should remain unchecked and no further configuration is necessary on this page. check the Enable data encryption box and configure the Wi-Fi data encryption settings (click here for instructions). If the network you are configuring is a closed network. no further security configuration is necessary. For GSM networks. Click the Profiles button. Profile Properties: Broadband This tab contains the Broadband . If the network whose profile you are configuring does not use WEP or WPA encryption. If the network does use WEP or WPA encryption. Service The name of the network for which you are creating this profile. Access Method Dialed Number The telephone number that your wireless device must dial in order to connect to this network. Changing Profile Priority To change the priority of a specific profile. If you are connected to one network and a higher priority network becomes available. you must enter the appropriate number here. click the Up button or the Down button to move the profile up or down the list.editable). T-Mobile webConnect Manager will go down the list from top to bottom. However. However. In most cases. Then. If you do not know the appropriate information for this network. contact the network provider. • • • • The network described by the profile is available You have a device capable of connecting to the network connected to your computer and ready The Connection Options field on the General tab in the profile's configuration is set to either "Automatic" or "Prompt" The profile is not "Other Connections" (see below) Profile priority also determines when T-Mobile webConnect Manager will automatically switch from one network to another. select the profile whose priority you would like to change. User Info Your username and password for this network. if no access point name has been entered. contact the network provider. Access Point Name The name of the wireless access point with which your GSM device communicates when connected to this network. profiles are listed in order of priority. TMobile webConnect Manager will switch to the higher priority network. you must enter the appropriate number here. if no dialed number has been entered. Profile Priorities In the Network Profiles Window. When selecting a network to connect to. selecting the first network profile for which all of the following are true. If you do not know the appropriate information for this network. . the access point name for the selected network will have been pre-entered for you (and will not be editable). you could leave it at the bottom of the list. on the other hand. "Other Connections" is not a network profile. you did not want T-Mobile webConnect Manager to disconnect in this situation. T-Mobile webConnect Manager will automatically shut down its current (lower priority) connection. Allow simultaneous connections" needs to be "checked" if you want to be able to move "other connections" up or down."Other Connections" Unlike the rest of the items in the network profiles list. You can specify which types of networks are included in the "Other Connections" group in the Hardware tab of the Settings window. For example. If. How to Edit a Network Profile Follow these steps to edit an existing network Profile: 1. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. The placement of this item in the list determines how high priority these "other" connections should be considered. if you had a local network connection of a type that is not managed by T-Mobile webConnect Manager and you wanted T-Mobile webConnect Manager to shut down any wireless connections it manages whenever you connected to your local network. If "Other Connections" appears higher in the list than your current connection and you connect a network of "other" type to your computer. you would simply move "Other Connections" above all your wireless network profiles in the list. . It is simply a placeholder for all network connections of types that are not managed by the T-Mobile webConnect Manager software. The Network Profiles window appears. Click the Profiles button in the main window of the T-Mobile webConnect Manager software. How to Remove a Network Profile Follow these steps to remove a network from the Network Profiles window: 1. If this is the case. you may not be allowed to edit some of its settings. some of the tabs may not be present for this profile. the following tabs may be displayed: • • • • Wi-Fi Broadband IP General If the profile you are editing was created for you by your service provider. Click the Edit button. Make the desired changes. Click the OK button when you are finished. Depending on the type of profile you are editing. In the left pane. 4. select the network you wish to edit.2. 3. . 5. The Network Profiles window will now be displayed. A tabbed interface showing all the usereditable settings of the selected profile appears. Profile Properties: General This tab contains settings that apply to all types of Network Profiles. This is how the network profile will be displayed in the Network Profiles window. You cannot remove Profiles that have been pre-configured by your wireless service provider. Profile Name Enter a name for this network profile. Note that some of these options may not be available if you are configuring a profile created by your network service provider. Connection Options This setting controls what T-Mobile webConnect Manager will do when it detects the network you are configuring. Click the Remove button. . Select Manual if you only want to connect to this network manually (by selecting it from the list of networks and clicking Connect).2. Select the network that you want to remove from the list in the left pane of the window. • VPN Auto Launch Check this box if you would like to automatically launch your default VPN profile when you establish a connection to this network. Select Prompt me if you want the T-Mobile webConnect Manager to ask you whether to connect to this network each time the network is detected. 4. There are three options: • • Select Automatic if you want the T-Mobile webConnect Manager to automatically connect to this network whenever it is detected. Click Close to exit the Profile Properties window. 3. If you wish to configure specific proxy settings to be used with this connection.. instructs T-Mobile webConnect Manager to ask the network to assign it an appropriate address each time it connects. if the network does not support automatic address assignment.Disable IE's Manual Proxy Settings. click the Settings button. Check this box to disable proxy settings while you are connected using this profile. If you want the browser to start at a particular web page each time you connect to this network. you may wish to disable Internet Explorer's proxy settings while you are connected to other networks. Profile IP Address These top group of settings specify the IP address that your system will use when connected to this network. Profile Properties: IP The IP Settings page allows you to configure the Internet Protocol (IP) addressing to be used with this Profile. If you normally connect to the Internet through a proxy server (this is common on corporate LANs).. The default selection. Launch Browser Window on Connect Check this box to automatically launch your browser each time you connect to this network. However. . you can enter appropriate values manually by clicking Use the following IP address. Contact the administrator of the network whose profile you are configuring to obtain appropriate values for these fields. Obtain IP address automatically. you may experience difficulty connecting to the Internet with Internet Explorer when you are traveling. If this is the case. This is the correct setting for most network profiles. You will not need to alter these values unless specifically instructed to by your administrator. enter the address of the desired web page in the box below. This is because Internet Explorer is trying to connect through a proxy server that is on your home network rather than on the network to which you are connected. this window is used to specify a proxy server that will be used for the connection. instructs T-Mobile webConnect Manager to ask the network to provide the address of a name server each time it connects. This is the correct setting for most network profiles. Automatic configuration settings are contained in a file provided by your network administrator. rendering those computers somewhat less likely to malicious attack. . forwarding requests for web pages and other data from individual users to the Internet. A proxy server acts as an intermediary between your local network and the Internet. Proxy Settings The proxy settings window is used to configure settings for Internet Explorer that will be used only for connections via the profile being created or edited.com") to numerical addresses when connected to this network.Profile DNS server These lower group of settings specify the address of the name server that your system should use to translate names (i. make sure the top two boxes remain unchecked. you can enter appropriate values manually by clicking Use the following DNS server address. click the Advanced button to configure detailed settings for DNS and WINS servers.e. This allows the computers on the local network to remain largely invisible to external parties. Contact the administrator of the network whose profile you are configuring to obtain appropriate values for these fields. Primarily. The default selection. Alternately. If you want to manually specify a proxy server. your browser will automatically detect proxy server and other configuration settings used to connect to the Internet. The automatic settings in the top section of this window override any manually specified proxy server in the lower section. Automatically detect settings If this box is checked. if the network does not support automatic DNS server assignment. However. Obtain DNS server address automatically. "t-mobile. Click the Advanced button to access more detailed settings for this proxy server.Use Automatic configuration script Check this box if your browser should use configuration information contained in a file provided by your network administrator. The file might include settings for options such as what home page to use or configuration settings for the proxy server. enter the address and TCP port number of the proxy server through which you wish to connect in the spaces provided. For example. Exceptions • • Provides a space for you to type the web addresses that do not need to be accessed through your proxy server. enter the addresses and port numbers of the servers you wish to use here. type "joe1" if you want to access a computer named joe1. Checking this box allows you to avoid using the proxy server in these cases. Use a proxy server for this connection Check this box if you want your browser to use a proxy server when accessing the Internet. Proxy Settings: Advanced The Advanced Proxy Settings window allows you to configure detailed proxy server settings. Bypass proxy server for local addresses Because a proxy server acts as a security barrier between your local network and the rest of the Internet. There are two groups of settings here: Servers If you want to specify separate proxy servers for each protocol. Otherwise. type its address in this box. you may not actually need it when accessing other computers on your local network. . If you want to connect to a computer on your local network. check the Use the same proxy server for all protocols box. Use the Address space below to enter either the filename or a URL for the file you wish to use. Then. 128*. www.com. . mygroup.*.• You can use wild cards to match domain and host names or addresses—for example.* and so on. *. Click OK to trigger an immediate download of the update. Your profile and custom settings are kept and are available after an upgrade. select HotSpot Locator from the Tools menu. HotSpot Locator You can use the HotSpot Locator to find locations by using the Search or Map sections for both domestic and worldwide locations. manually. click Settings. You can select to download and install location directory updates automatically. 3. 2. If the Update Settings tab is set to Prompt me to download and install. a window appears saying that an upgrade is available and asks if you want to install. If yes. A brief splash screen will be displayed as the application loads. 4. Normal operation of the T-Mobile webConnect Manager continues following the successful completion of the download. or be prompted when one is available. Clicking Cancel defers this alert until the next time you launch the T-Mobile webConnect Manager. you are sent to a web page to do the install. T-Mobile webConnect Manager automatically checks for available HotSpot data. To access the HotSpot Locator. and then click the Updates tab. 5. On the Tools menu.How to Update HotSpot Location Data To update the HotSpot Location data: 1. If new data is available. . Prompt me to download and install is the default. a map of the selected country displays. The HotSpot Locator provides you with a list of all available hotspots worldwide. Choose a city to see available hotspots. next to . and then click Search to find available hotspots. You can do partial searches by entering the first few digits in the Zip Code or Area Code fields.You can either: • Select a country. such as ZIP code or area code. Enter other search criteria. T-Mobile HotSpot roaming locations are identifiable by the the location name in the Results window. then choose a state to see the available state-wide hotspots. • • Select USA. Click on the icon from the Locator screen to find out more information about roaming or charges. .Click on the icon from the Locator screen to find out more information about the HotSpot. free of charge. For example. A properly installed Wi-Fi 802. whether domestically or internationally. including its security and privacy policies. but we strongly recommend you leverage the fastest available connection such as 4G.11b/g wireless network card. 3G or Wi-Fi. they could access the Internet with a wireless connection through one of our roaming partner networks. will apply instead of T-Mobile’s during a roaming session. Who Can Roam Wi-Fi Roaming requires that you have: • • A T-Mobile webConnect Data Plan which includes T-Mobile HotSpot access. The Terms and Conditions of the roaming location’s network. For a list of T-Mobile HotSpot roaming partners. use the HotSpot Locator. . we have decided to restrict it. T-Mobile webConnect Manager will automatically identify the network of each T-Mobile roaming partner and provide the proper credentials to access the roaming partner's network. therefore. Periodic updates of these roaming partners are accomplished when software updates are downloaded to your computer. We cannot guarantee the same speeds or performance offered while roaming on other networks. if T-Mobile US customers go to a Wi-Fi hostpot in London. however. You can still use Broadband if those connections are available to you in a T-Mobile service area. EDGE or non-4G/3G roaming outside the T-Mobile network is restricted. Connection Manager allows you to roam on any Wi-Fi network partner for an additional charge.What is Roaming? Roaming with T-Mobile webConnect Manager and the T-Mobile webConnect Product Roaming lets you access the Internet while traveling away from home. Roaming With Wi-Fi T-Mobile HotSpot customers can use the T-Mobile webConnect Manager to connect to a T-Mobile HotSpot Roaming Partner by logging in with their assigned Username and Password. Click here or more information about roaming. . including current roaming partners and locations. Click OK to exit the window. Consult the administrator of the VPN you wish to access. Open the T-Mobile webConnect Manager software. (see Configuring a VPN Connection). 2. If the General tab is not already selected. 5. (Microsoft's VPN client is pre-installed on most versions of Windows). . The properties sheet for the selected profile appears. install it now. select the profile for which you want to automate VPN connection. they maintain their privacy by forming secure (encrypted) "tunnels" directly to users who access them. 3. Click the Edit button. Follow these steps: 1. Open the Network Profiles window. Automatically Launching a VPN Connection You can configure any network profile to automatically connect to a Virtual Private Network whenever you connect using that profile. 4. 8. If the VPN client software is not already installed on your system. Repeat steps 3 through 7 for any additional profiles that you want to auto-launch your VPN connection with. Configuring a VPN Connection Follow these steps to configure a VPN connection: 1. 7. In the left pane. 3. Check the Auto Launch box in the VPN section. 6. configure the connection settings for the VPN you wish to connect to. Typically. 2. If you have not already done so.Virtual Private Networks (VPNs) are private networks that can be accessed over a public backbone network (like the Internet) without compromising their privacy. select it now. The administrator will provide you with VPN client software and instructions for establishing VPN connections using that software. 4. Access the VPN settings tab by selecting the Settings option from the Tools drop down menu and then clicking the 'VPN' tab. 5. If the VPN client software you are using is supported by T-Mobile webConnect Manager and you want to manually specify your connection information, select Define VPN login info and then enter the VPN profile information in the provided fields. If the VPN client software you are using is supported by T-Mobile webConnect Manager and you already have a connection profile configured for that VPN client, select Use existing VPN profile. Then, specify the client software and the login profile that you want to use. 6. Click OK to exit the Settings window. Once your VPN settings are configured, there are two ways to start your VPN connection. • • Automatically start your VPN upon connection by configuring your connection profile to do so. One click manual launch of the VPN by pressing the VPN button on the main interface. Connecting to a Virtual Private Network (VPN) There are two ways to connect to a Virtual Private Network: • Configure a network profile to automatically launch a VPN connection when you connect to the network (see Automatically launching a VPN connection). Whenever you are connected to the Internet, you can launch a configured VPN connection by pressing the VPN button in the Main Window. • Supported VPN Clients T-Mobile webConnect Manager currently supports VPN clients from the following vendors: • • • Microsoft® Cisco® Nortel® • • Check Point® (please see Using the Check Point VPN Client for important caveats) NetMotion® (please see Using the NetMotion VPN Client for important caveats) Using the Check Point VPN Client Although Check Point's VPN client provides a command line interface that applications such as T-Mobile webConnect Manager can use to establish connections, the user cannot access other modes of the Check Point VPN client while the client is in command line mode. What does this mean for Check Point VPN users? Essentially, you should keep T-Mobile webConnect Manager open only when you have an active connection managed by T-Mobile webConnect Manager open. If you want to establish another type of connection with the Check Point VPN client, you MUST shut down T-Mobile webConnect Manager first. When T-Mobile webConnect Manager shuts down, it will put the VPN client back into a mode that users can access. Using the NetMotion VPN Client NetMotion's VPN client takes complete control of all data communication to and from a PC. This forces all data communication applications to go through the tunnel it creates. However, needs to bypass this tunnel in order to establish connections. T-Mobile webConnect Manager will accomplish this in one of the following ways: • The NetMotion VPN client maintains a list of applications that are allowed to bypass its VPN tunnel. If your VPN administrator has added to this list, T-Mobile webConnect Manager can establish connections without interrupting the operation of the NetMotion client. If T-Mobile webConnect Manager has not been added to NetMotion's bypass list, T-Mobile webConnect Manager will detect that the NetMotion client is interfering with its operations when it attempts to establish a connection. When this happens, it will instruct the NetMotion client to enter bypass mode (which allows all applications to bypass its tunnel) while the connection is being established. Once the connection has been successfully • established, T-Mobile webConnect Manager will return the NetMotion client to its normal operating mode. Using a Non-Supported VPN Client T-Mobile webConnect Manager can launch a VPN client that it doesn't support. However, its ability to work with these clients is very limited. Make sure you thoroughly read these procedures and the usage notes that follow before you attempt to use a non-supported VPN client with TMobile webConnect Manager. Installing and Configuring the VPN Client Software The first task in utilizing unsupported VPN client software is to make sure that the VPN client is fully installed and configured to establish a connection to your VPN. All configuration of the VPN client software must be done from within the VPN client software itself. T-Mobile webConnect Manager cannot configure unsupported VPN clients. Work with the administrator of your VPN to achieve the following: 1. If the VPN client software is not already installed on your system, install it now. 2. Configure all the necessary profiles and/or other settings necessary for logging into your VPN. 3. Determine the exact command line necessary to launch a your VPN software and establish a connection to your VPN from the Windows command prompt. This must include any additional command line parameters that are necessary to successfully establish a connection. Important! If you cannot establish a VPN connection from the Windows command prompt, T-Mobile webConnect Manager will not be able to establish a connection using your VPN client software. T-Mobile webConnect Manager simply invokes the command line given to it. It has no other interaction with unsupported VPN clients. Configuring T-Mobile webConnect Manager When you can launch your VPN client and establish a VPN connection from the Windows command line, you are ready to configure T-Mobile webConnect Manager. Follow these steps: 1. Open the T-Mobile webConnect Manager application. Select the program file to be launched. • • • . You cannot shut down the VPN client or its VPN connection from within T-Mobile webConnect Manager. 3. Be sure to shut down the VPN client software properly (according to the manufacturer's instructions) when you are finished with a VPN session. 7. 4. 6. you can configure specific network profiles to automatically start a VPN session upon connection. If the VPN client is not shut down properly. the VPN indicator in the main window will not update correctly when used with an unsupported VPN client. you must work directly with the VPN client software. 8. Click Open. Click Browse. Select Use third party VPN client.2. Click OK to exit the Settings window. If the VPN client software requires that additional parameters be included after the program filename on the command line. T-Mobile webConnect Manager may have trouble launching the software the next time it attempts to do so. 5. Open the Settings window by selecting Settingsfrom the Tools menu. the VPN client may establish a connection automatically or require additional input (password or other credentials) from the user when launched. enter these in the Parameters field. 9. T-Mobile webConnect Manager has no way of determining the status of VPN connections established by unsupported VPN clients. Select the VPN tab. Therefore. Once VPN settings have been configured. Usage Notes • Depending on which VPN client you are using. To do this. The path of the selected file should now appear in the Command line field. these settings control how the client connects to networks. see the following: • • • • • Application Tab Sounds Tab Updates Tab Hardware Tab VPN Tab Settings: Application The Application tab contains general settings for the T-Mobile webConnect Manager software. the sounds it produces and when it retrieves updates.The Settings Window The Settings window allows you to configure the behavior of the TMobile webConnect Manager software. T-Mobile webConnect Manager will always appear on top of other application windows. Select Settings from the Tools menu as shown below: For information on the individual settings tabs. Among other things. The following options are available: User interface is always on top When this box is checked. . a pop-up dialog will appear asking if you would like to automatically connect to the Internet using your default web browser. The first time you connect to the Internet with this box unchecked. the timer will not appear. T-Mobile webConnect Manager will display a splash screen while it loads.Enable splash screen When this box is checked. remove the check mark from this box. For example. These warning dialogs provide you with a method to turn off the warning. this box is not checked. the timer will be displayed. The application will not be automatically minimized if you do not have any profiles set up for automatic connection or if you have chosen to connect manually. By default. Automatically launch T-Mobile webConnect Manager when Windows starts When this box is checked. this box is unchecked. By default. Launch Web Browser when connecting to the Internet Check this box to launch your default web browser when connecting to the Internet. Reset all warning messages T-Mobile webConnect Manager provides various warning messages that can be disabled if you do not want to see them. When the box is unchecked. . You can turn these warning messages back on by pressing the Reset button. If you don't want the splash screen to be displayed. Always start application minimized This box controls whether the T-Mobile webConnect Manager application starts in a minimized state. the connection software will warn you that you will lose network connectivity if you close the application. By default. If you select Yes. When the box is checked (default). this box will be checked. Display connection timer This box controls whether the connection timer will be displayed in the main window. this box is unchecked. T-Mobile webConnect Manager will be automatically launched each time you start Windows. It also allows you to specify the sounds that T-Mobile webConnect Manager plays. Lost Connection Enables the playing of a tone when T-Mobile webConnect Manager disconnects from or loses its connection to a Wi-Fi network. Automatically download and install (Default) Select this option to have the T-Mobile webConnect Manager automatically download and install the latest software including client . the playing of an individual tone can be enabled by checking the box that corresponds to the tone you wish to play and then clicking Browse to select the sound file that you wish to play (a Windows . To enable this feature. You can specify sounds for the following events: Connected Enables the playing of a tone when T-Mobile webConnect Manager successfully connects to a Wi-Fi network. check the Enable sounds box. Hot Spot Authentication Enables the playing of a tone when T-Mobile webConnect Manager associates with and connects to a T-Mobile Hot Spot. Once the feature is enabled. Settings: Sounds The Sounds Tab allows you to instruct T-Mobile webConnect Manager to play a sound when various events occur. Settings: Updates The Updates tab allows you to specify how often (if ever) T-Mobile webConnect Manager attempts to retrieve updates to its software and its databases.WAV file).Available languages Select the language you would like T-Mobile webConnect Manager to display. Update Now Click this button to have to have T-Mobile webConnect Manager check for available updates now. An Internet connection is required to check for updates. you can choose which one to use. The following items can be found on this tab: The Device List This four column table takes up most of the tab's area. It is a list of all the devices connected to your computer. For more information. . Prompt me to download and install Select this option if you would like T-Mobile webConnect Manager to periodically prompt you to download and install product updates.executable and all databases (with hotspots) when you are connected to the Internet. you can do the following here: • • • You can enable and disable individual devices. see The Device List. You can configure extended properties for Mobile and Dialup devices. that may be used to establish network connections. Settings: Hardware The Hardware tab is used to configure hardware-related settings for connection establishment. grouped by the connection technologies they use. Manually download and install Select this option if you want product updates to be downloaded only when you manually initiate the download process using the Update Now button below. If you have multiple devices of the same technology type. Among other things. this has the potential to disrupt any activity that was relying on the original connection. The behavior of this interface is significantly different for devices listed under the "Other" heading. T-Mobile webConnect Manager will prompt you to disconnect before allowing you to establish a second connection. If this box is checked. the devices within that technology type can be reordered to specify priority. Use the Up and Down buttons. The Profiles Button Click this button to open the Network Profiles Window. By default. to change the order in which the devices are listed within their technology type. The Device List The device list is a four-column table that appears at the top of the Hardware tab of the Settings window. The first device within a technology type has the highest priority for that technology type. you could be connected to both Wi-Fi and Mobile concurrently). Allow simultaneous connections If this box is checked. See "Other Devices" (below) for more information. T-Mobile webConnect Manager will prompt you for permission to switch networks before it actually does so. It is primarily used to select and configure connected devices. Prompt before switching connections The T-Mobile webConnect Manager software can automatically switch to a higher priority network if one becomes available. located below the Device List. However. T-Mobile webConnect Manager will allow you to establish more than one connection at a time (for example. . allow simultaneous connections is turned off. since the original connection is shut down once the new connection is fully established. If this box is NOT checked.Device Priority If there are two or more devices within a technology type and Automatic is selected in the Selection column. The choices are: • • On Off Setting Column If there are additional properties that may be configured for a specific device. The technology types are: • • • Wi-Fi Devices Mobile Devices Other Devices Selection Column This column allows you to specify which devices should be used to connect. For example. Each technology type heading is followed by the device names of the specific devices of that type that are installed on your computer. Click this button .Devices Column This column lists all of the network access devices installed on your computer. Disabled: This option is useful when you are using a multi-function device that can only use one technology at a time. a button labeled Modify appears in this column. When using such adapters. Use the Up and Down buttons located below the Device List to change the order in which the devices are listed within their technology type. After selecting this option. you may have a Wi-Fi/Mobile network adapter that can't access both types of network at the same time. The first device within a technology type has the highest priority for that technology type. you may have to temporarily shut down T-Mobile webConnect Manager's use of one of these functions when you want to use the other technology. check the box next to the device you wish to use. • • Status Column This column identifies the operational status of the device. Manual: Allows you to manually select the device to be used. grouped by the connection technologies they use. The choices for this column are: • Automatic:T-Mobile webConnect Manager will choose a device based on the order in which devices are listed in the associated technology type. • Broadband Properties Other Devices Unlike the categories in the device list. See Profile Priorities for more information on the Other Connections group. . it can detect when a device in this category has established a connection and (if you desire) shut down its own connections when this occurs. new devices will be unchecked by default. T-Mobile webConnect Manager will not use the device to connect to the network. This option is strongly recommended for all but the most advanced users.to open a pop-up window which provides additional configuration options for the device. If the dropdown is set to Manual. • Selecting Auto instructs T-Mobile webConnect Manager to automatically select the best network to connect to based on information provided by your wireless data service provider. check the box in the Selected column. Although T-Mobile webConnect Manager cannot use such devices to establish connections. Connections for all checked devices will be included in the Other Connections group in the Network Profiles window. this will provide the best connection available. this group lists the network devices installed on your computer that are NOT supported by T-Mobile webConnect Manager . • • • If the dropdown is set to Automatic. If you want T-Mobile webConnect Manager to monitor the connection status of a device in this group. new devices added to the other group will be checked by default. Device Properties Window: Broadband This window contains additional configuration options for broadband devices. The Automatic/Manual/Disabled dropdown menu at the top of the Other Devices group determines the default state of the checkbox for newlydetected device. In most cases. If the dropdown is set to Disabled.Network Selection The settings in this section control how T-Mobile webConnect Manager selects which wireless network to connect to when you are traveling internationally. Instead. "Other Devices" does not configure the behavior of devices T-Mobile webConnect Manager uses to establish connections. Since you will never be charged for roaming within the United States. For this reason. even if that network is not part of TMobile's home network. such connections are more susceptible to roaming charges than connections made within the USA. International The selected option dictates whether T-Mobile webConnect Manager will attempt to connect to roaming networks when outside of the USA. • When Always is selected. This allows TMobile webConnect Manager to connect to a roaming network whenever T-Mobile's own network is unavailable. T-Mobile webConnect Manager currently displays all mobile networks in the area. This is useful if you know of a specific network that always provides you better service and you are willing to put up with occasional service outages when the specified network is unavailable. When Prompt is selected. T-Mobile webConnect Manager will not allow you to connect to such networks. Roaming Selection Domestic The selected option dictates whether T-Mobile webConnect Manager will attempt to connect to roaming networks in the USA. Typically. manual network selection is not recommended at this time. Some networks displayed may not allow you to connect. T-Mobile webConnect Manager will warn you before it attempts to connect to a network that is not part of TMobile's home network and provide you the option to not connect • . T-Mobile webConnect Manager will always attempt to connect to the network that provides the best quality signal in the area. some networks in some countries do not have roaming agreements with T-Mobile. the domestic roaming setting has been locked in the "always" position. Consult your service agreement for more information about international roaming service and any charges that such service might incur. Although any available network may be displayed in the main user interface.• Selecting Manual instructs T-Mobile webConnect Manager to always connect to a specified network regardless of the availability of other wireless telephone networks. When manually scanning for networks. " Click OK to close the dialog. Unlocking Your Device from a Carrier. Click Unlock Device From Carrier. no further action can be taken. . no further action is required. The Broadband Device Properties window opens. Select the mobile device you want to unlock from the Mobile Devices group in the Device List. From the Main Window. Unlock Device From Carrier If your device supports being unlocked. a. Your device is already unlocked. Select the Hardware tab. If the maximum number of failed unlock attempts has been reached. c. This is also known as a subsidy unlock. To unlock you device from a carrier: 1. Click Modify in the Settings column. 3. To help you with your decision. b. select Tools > Settings. this button allows you to unlock your broadband device from a specific carrier. 4. Your device may become permanently locked if too many failed unlock attempts are made. a popup dialog appears with the following notice: "The maximum number of failed unlock attempts has been reached the device is permanently locked to T-Mobile.to that network. the prompt will contain information about how the charges for connecting to the network will apply to your current billing plan. For more information on how to unlock your device see. The Settings window appears. 5." Click OK to close the dialog. If you do not know the unlock code for your device. Your device cannot be unlocked. 2. do not attempt to unlock it. a popup dialog appears with the following notice: "The device is already unlocked form the T-Mobile network. If your device is already unlocked from your carrier. If your device is not unlocked or permanently locked. Unlocking Your Device from a Carrier If your device supports being unlocked from a carrier you may attempt to do so. the Unlock Device From Carrier dialog appears. " Your device is now permanently locked to TMobile. Device Selection and Prioritization When more than one GSM device is connected to your laptop. T-Mobile webConnect Manager will prompt you to choose the device you want to use conditionally. a popup dialog appears with the following notice: "Failed to unlock the device from T-Mobile." Your device is now unlocked from the T-Mobile network. If you entered an incorrect unlock code and the maximum number of failed unlock attempts has not been reached. "X" is the maximum number of failed attempts that the device allows. The maximum number of failed unlock attempts varies by device. Depending on whether the mobile device ―Selection‖ on the hardware page is set to ―Manual‖ or ―Automatic‖. You can make another attempt to unlock the device. one of two pop-up dialogs will be displayed. Failed unlock attempts: N of X" "N" is the number of failed attempts. Failed unlock attempts: N of X The maximum number of failed unlock attempts has been reached – the device is permanently locked to T-Mobile. The provided code is incorrect. You can make another attempt to unlock the device. If you entered an unlock code less than eight (8) characters long. a pop-up dialog will be displayed prompting the user to either . a popup dialog appears with the following notice: "The device has been successfully unlocked from the T-Mobile network. e. a popup dialog appears with the following notice: "Failed to unlock the device from T-Mobile. i. g. Selection is Manual If the ―Selection‖ is ―Manual‖. Click OK. The number of failed unlock attempts is displayed on this dialog. Enter the unlock code in the Unlock Code field. when a previously unknown Mobile device is inserted in a laptop that already has other Mobile devices inserted (or embedded). The unlock code must be eight (8) characters in length. The provided code is incorrect. a popup dialog appears with the following notice: "You have entered an invalid number." Click OK to close the dialog. including this one. Please try again. for every previously unknown device inserted.d. If you entered an incorrect unlock code and the maximum number of failed unlock attempts has been reached. Click OK to close the dialog. h. Click OK to close the dialog and complete the unlocking process. If you entered the correct unlock code for your device. Click OK to close the dialog. f. follow these steps: 1. use it this one time only or totally ignore the device. disables TMobile webConnect Manager's capacity to log into VPNs. From the Main Window. Selection is Automatic If the ―Selection‖ is ―Automatic‖. Device Priority To change the priority of a specific device. 3. use it this one time only. The top item. select Tools > Settings. for every previously unknown device inserted. a pop-up will be displayed prompting the user to either select the new external device and assign it the highest priority. . the device priority can be moved up or down within its associated network type. after assigning it the lowest priority. Do Not Use VPN. or totally ignore the new device." Using the "UP" or "Down" button. Then. Automatically log into a VPN when you connect to a specific network (see Automatically Launching a VPN Connection). The "Up" and "Down" buttons are relative to devices within a given network type and are enabled only when a device is selected and the associated network type has a selection of "Automatic. Select the device whose priority you would like to change. After selecting the device click OK. The Settings window appears. 2. 4. Select the Hardware tab. Settings: VPN The VPN tab specifies how T-Mobile webConnect Manager accesses Virtual Private Networks. This is the correct setting if you do not wish to establish connections to Virtual Private Networks.select the new external device as the default going forward. You must choose one of the other three options and fill in the corresponding fields if you wish to do either of the following things: • • Connect to a VPN by clicking the VPN button in the main window. click the Up button or the Down button to move the profile up or down in the list. but forget to enter an Network Name (SSID) on the first page of the Wi-Fi profile setup Incorrect Network Key format please try again. select Define VPN login info and then enter the VPN profile information in the provided fields. select Use third party VPN client. If the VPN client software you are using is NOT supported by T-Mobile webConnect Manager. • Check if the PC meets the minimum requirements. Configuration Warnings The following are warnings that may appear during configuration of TMobile webConnect Manager . Please enter a valid This warning appears if you try to create a new Wi-Fi profile. select Use existing VPN profile. SSID cannot be blank. Unable to install T-Mobile webConnect Manager software • You must posses Administrative rights to install T-Mobile webConnect Manager. . then you must manually remove all traces of such drivers. Then. If the VPN client software you are using is supported by T-Mobile webConnect Manager and you already have a connection profile configured for that VPN client. click the Browse button to specify the location of the client software that you are using. When selecting Third Party VPN Client you must enter a valid path to the application This warning appears if you specify Use third party VPN client in the Unable to install T-Mobile webConnect Product If you previously uninstalled the's drivers. This warning appears if you enter an incorrectly formatted network key on the first of the Wi-Fi profile setup. Then. specify the client software and the login profile that you want to use.If the VPN client software you are using is supported by T-Mobile webConnect Manager and you want to manually specify your connection information. . OPEN_HEX64 Wi-Fi Connection This window appears when T-Mobile webConnect Manager fails to connect to a Wi-Fi network. Connection Errors This section contains various errors that may appear during connection with T-Mobile webConnect Manager. This warning appears when you connect to a Wi-Fi network for which a network profile has not been created. This warning appears when you connect to a broadband network. This is the case with closed networks because they do not broadcast signal strength information. • • Contact T-Mobile Customer Care to get roaming activated if connection failed because 'Roaming not allowed'. Check if the T-Mobile webConnect Manager displays 'T-Mobile Profile' before clicking the 'Connect button'.. Contact TMobile Customer Care to activate it..Connect Disconnect Warning This section contains the warnings that may appear during connection or disconnection with T-Mobile webConnect Manager. You are about to establish a Broadband connection.. The network you are attempting to connect to is not found in your Network Profiles List or in the Location Finder. Broadband connection failure • Check if the SIM is enabled for Broadband service. This warning appears when you try to shut down T-Mobile webConnect Manager while you are still connected to the network. You are currently connected to a network... CLOSED NETWORK A variant of this window may appear when T-Mobile webConnect Manager does not receive signal strength information. . . Error 69: The system could not detect the carrier.Disconnected from network Wait for few minutes before trying to reconnect to the network. You have failed to log into this network. This window appears if you enter your username and/or password incorrectly. • Check if the SIM is inserted properly. Connection Failed/Invalid HotSpot Username and Password Go to the user id window to re-enter the 'HotSpot Username and Password'. Unable to get an IP address. If problem persists please contact T-Mobile customer care. For Broadband connections. No Broadband coverage • Check if the T-Mobile webConnect Product is inserted properly. Wi-Fi Connection This window appears if your Wi-Fi device does not support the selected encryption method. • • Check if you are in Wi-Fi coverage by clicking on networks tab in the T-Mobile webConnect Manager. Use the T-Mobile HotSpot location finder to find the nearest TMobile HotSpot location. No Wi-Fi network coverage • Refer to the instructions on Wi-Fi radio. the This window appears when you have failed to launch a VPN connection.. T-Mobile webConnect Manager may display a number of error messages it receives from the Remote Access Service (RAS) component of the Windows operating system.. See your SIM user's manual for instruction on unblocking your PIN. Contact your network operator or service provider.General Error Messages Modem not responding.. Dial-Up fails Try connecting again. You must re-enter the new code again to confirm the change. SIM Card Errors Wrong PIN/Wrong PIN2 You have entered your PIN or PIN2 incorrectly. PIN blocked/PIN2 blocked You have entered your PIN or PIN2 incorrectly three times in succession. Error Check to see if the device is turned on. . PUK blocked — contact operator You have entered your personal unblocking key (PUK) code incorrectly 10 times in succession. Contact T-Mobile Technical Support for assistance. Enter the correct PIN or PIN2. Codes do not match This error occurs when you are trying to changing your security code (or PIN) and the two codes entered do not match. and click OK. All Windows Operating Systems Error 678: Computer you are dialing is not responding during dialup This error can occur if the SIM does not support the service or if the computer is not answering.. but receives no response from the server. Please try again. Connected Failed. Invalid Profile. or the connection is lost when dialing. or the connection is lost when dialing. Contact T-Mobile Technical Support to verify that you have Broadband Internet enabled on your subscription and the setting you should enter to create a connection. Please check and enter the APN again The APN entry is incorrect. Connection Failed or Activation Failed. Connection Failed. Temporary Network problem. If the problem continues please contact your Service Provider Your service provider does not recognize you. Wait a few minutes and try again. Causes can be from poor line quality or a problem with your server or ISP. Contact T-Mobile Technical Support for assistance. Please contact your service provider No specific reason for failure is available. Please check and re-enter your connection profile information. the signal is weak. . Contact T-Mobile Technical Support for assistance. Contact T-Mobile Technical Support if you continue getting this error. If the problem continues please contact your Service Provider This error indicates a PPP conversation started. Invalid APN. Disconnected from Network The network disconnected you. Connection Failed.Error 734: The PPP link control protocol was terminated during dial-up The APN entry is incorrect. Check the setting you have entered to create your connection. Wait a few minutes and try again. Contact T-Mobile Technical Support if the problem persists. This error can occur when your modem has connected to the ISP and has sent a username and password. the signal is weak. Invalid User Name or Password. and try again. Please check and enter the User Name and/or Password in your connection profile Verify that you are entering correctly your user name and password. but ended because the remote server did not respond within a specified time. Contact T-Mobile Technical Support for assistance. Connection Failed. Please contact your Service Provider Your service provider does not think you are authorized to access their network. Roaming not allowed. Please contact your Service Provider Contact T-Mobile Technical Support and request the Broadband Internet subscription be activated for your SIM. Network Problem. Connected Failed. Connection Failed. Please try again. Please contact your Service Provider Your service provider is not allowing you access to their network. Connection Failed. Contact TMobile Technical Support and check that you have the subscriptions required activated for your SIM. Access to network not allowed. Check the setting you have entered to create your connection. Connection Failed. Check the setting you have entered to create your connection. Connection Failed. Connection Failed. . Not authorized to access network. Service not supported. If the problem continues please contact your Service Provider You cannot connect to the network. SIM is invalid for Broadband service. If the problem continues please contact your Service Provider You cannot connect to the network. Check the setting you have entered to create your connection. Please contact your Service Provider Contact T-Mobile Technical Support to activate roaming. Contact T-Mobile Technical Support if the problem persists. Wait a few minutes and try again. Contact T-Mobile Technical Support if the problem persists. If the problem continues please contact your Service Provider Your service provider is not allowing you access to their network. Wait a few minutes and try again. Contact T-Mobile Technical Support to check your subscription.Wait a few minutes and try again. Please try again. Please try again. Contact T-Mobile Technical Support for assistance. Connection Failed. Contact TMobile Technical Support and check your subscription. Frequently Asked Questions Which operating systems does T-Mobile webConnect Manager support? T-Mobile webConnect Manager supports Windows XP (Home Edition/Professional.). etc. NDIS is an application programming interface (API) for network interface cards (NICs).0 USB Laptop Stick (ZTE MF691) ZTE Data Stick (ZTE MF683) Dell Inspiron Mini 10 (Huawei EM770U & EM820U) webConnect Jet 2. The minimum supported . Windows Vista and Windows 7.x compatible driver. See System Requirements.Devices Supported Broadband • • • • • • • webConnect Data Stick (Huawei UMG181) webConnect Jet Laptop Stick (Huawei UMG1691) webConnect Rocket USB Laptop Stick (Huawei UMG1831) webConnect Rocket 2. Which Wi-Fi cards do you support? Check the Wireless Cards Supported table for a list of the Wi-Fi cards that T-Mobile webConnect Manager supports.0 4G Laptop Stick (Huawei UMG366) Wi-Fi Any Wi-Fi device that is using a Network Driver Interface Specification (NDIS) 5. Refer to the manufacturer of your Wi-Fi device for information on the NDIS driver version supported. Check the drivers and firmware.4GHz frequency range.) T-Mobile webConnect Manager was installed and launched. you can as long as the desired networks are configured in Preferred Networks correctly. T-Mobile webConnect Manager continues to scan.877. How do I activate my card? Verify that you have a Wi-Fi card or USB client from the Wireless Cards Supported table. Bluetooth should not interfere with the Wi-Fi connection.SPOT (7768) for help in troubleshooting the cause. call us at 1.822. Contact your laptop vendor or manufacturer for more information.3. Will this cause interference and prevent a good connection? Even though they both use the 2. How do I connect to a network? When T-Mobile webConnect Manager finds an available network(s). click Connect.Cisco driver is 8. I have Bluetooth on my laptop. Can I move from a T-Mobile HotSpot location to another wireless network without reconfiguring my WLAN adapter settings? Yes. If more than one network is found. . Why can’t TMobile webConnect Manager find a network? T-Mobile webConnect Manager will continue scanning until it finds an available network(s) or HotSpot. but no card is detected. What should I do if my connection drops? Try logging in again. (Note: The Netgear MA401 and Hawking cards are currently not supported. If it happens repeatedly. click Profiles and select a network by double-clicking on it or click the Connect button on that line.10. Can I use Cisco's LEAP? Yes. . Is my Cisco ACU supported? T-Mobile webConnect Manager currently supports Cisco Aironet Client Utility ( ACU) versions 6.0 or higher. then Done. a conflicting application message will appear. When you open T-Mobile webConnect Manager. To reset this option. Please refer to the T-Mobile HotSpot Web site for roaming charges. click Tools > Settings > Application and remove the check from Automatically run this application on machine startup. If you have an unsupported ACU version loaded. it resets the ACU option to Use Another Application to Configure my Wireless Settings. You will then see a warning message that your version of ACU is not supported and you need to download the latest driver from Cisco for T-Mobile webConnect Manager to function properly. These steps differ depending on whether you are authenticated to your corporate SSID. you must complete a series of steps. T-Mobile webConnect Manager supports both domestic and international roaming for T-Mobile HotSpot subscribers.How does T-Mobile webConnect Manager handle conflicting applications? T-Mobile webConnect Manager automatically resolves conflicting applications. If you are not authenticated to your corporate SSID…you must reset this configuration option manually. simply not at the same time. you can. Be aware that roaming charges may apply. The ACU and T-Mobile webConnect Manager will work together. Click either Resolve All or Resolve Selected. Can I roam with T-Mobile webConnect Manager ? Yes. How do I get T-Mobile webConnect Manager to stop launching every time I restart my laptop? To keep T-Mobile webConnect Manager from starting with Windows. Does T-Mobile webConnect Manager support VPN? Yes. the incorrect channel number will be reported.Why am I unable to connect to this network even though I can see a signal in the T-Mobile webConnect Manager window? Signal strength from the wireless access point may not be strong enough to allow reliable connections. but will not grant public access. microwave ovens. Why is the channel number incorrect in my network list? For some internal chipsets. select Tools > Settings > VPN and click Use third party VPN client. and other 2. This VPN now appears in your list of available networks. The VPN tab Disconnect button is now grayed out and you must manually disconnect from a third party VPN. Many companies or campuses will use wireless networking within their buildings. Does T-Mobile webConnect Manager support WEP Encryption? Yes.4 GHz band devices. T-Mobile webConnect Manager connected a network. Click Browse to select your VPN client. Make sure each parameter is space delimited and any parameters with an embedded space are surrounded by double quotes. when connecting to a closed network TMobile webConnect Manager will initially report the correct channel. Once selected. 128 and HEX 64. Can I use my 3rd party VPN? Yes. . Click OK. like cordless phones. T-Mobile webConnect Manager and the network connection will still function correctly with this error. It may not be a publicly available access point. T-Mobile webConnect Manager VPN auto-launch allows users to automatically initiate secure wireless connections using their existing security mechanisms. T-Mobile webConnect Manager supports ASCII 64. but why do I keep losing the connection? This may be due to interference caused by other devices. and then after a few minutes. 128. add any command line parameters after the file name. Click here for T-Mobile Broadband (2G/3G) technical support or call us at 1. 802.11a. However.800. 802.11a is NOT compatible. Call us at 1. It is helpful to be prepared with the following information: .937. TMobile webConnect Manager will initially report the correct channel. and then after a few minutes.800.1x authentication. the incorrect channel number will be reported.11a? 802. Who can I contact if need assistance with the Connection Manager? For T-Mobile HotSpot and Wi-Fi technical support. I purchased an 802. these should work. Will this work on the TMobile HotSpot Network? How about 802. when connecting to a closed network.822.937. This can also cause a second network to appear in the list with the with the BSSID set to all zeros.1x authentication? Yes.822.8997. Can I use 802. T-Mobile webConnect Manager and the network connection will still function correctly with this error. Technical Support T-Mobile HotSpot Customer Service is available to assist you 24 hours a day.11b.11g built in. For T-Mobile Broadband (4G/3G/Edge) support or call us at 1.822. The 1.SPOT (7768) for more information.11g WLAN adapter. Some vendors are introducing cards with antennas for 802. seven days a week.5 version or higher of T-Mobile webConnect Manager supports 802.877.SPOT (7768).877.SPOT (7768).11g is backwards compatible with 802.877. or call us at 1.8997.Why do I sometimes see a duplicate network with a BSSID of all zeros and a different channel number? For some internal chipsets.11b and even 802. Click here for T-Mobile HotSpot and Wi-Fi technical support or call us at 1. and driver version (see the Mobile Info window topic in this help system) Description of the problem you are experiencing .• • • • • Operating system (i. see the Mobile Info window topic in this help system) Browser version (usually found in the Help > About menu .see your browser's Help system for more information) Service pack level (refer to your operating system documentation or see the Mobile Info window topic in this help system) Wireless card manufacturer.e. Vista etc. model number. Microsoft Windows. Check the drivers and firmware. How do I activate my card? Make sure that you have a Wi-Fi card or USB client from the Wireless Cards Supported table. . you may not have administrative rights on that particular machine. What might cause this? If you see a message reading "TMobileCM. If your IT manager has questions.Why does T-Mobile webConnect Manager continue to scan to find a network? T-Mobile webConnect Manager will continue to scan until it finds an available network or hotspot. have your system administrator add your account to the machine. Why am I unable to connect to this network even though I can see a signal in the T-Mobile webConnect Manager window? Signal strength from the wireless access point may not be strong enough to allow reliable connections. We recommend you configure third-party Wi-Fi connection managers to NOT run at start-up to optimize your experience with the T-Mobile webConnect Manager. To correct. but no card is detected. If you are near a signal but not picking it up. An error log is being created. make sure your wireless client utility has an option selected to allow another application to control the wireless settings. You must restart this program.exe has generated errors and will be closed by Windows. I get an error message. What are these "permissions" messages I get when I try to install T-Mobile webConnect Manager? If you get an error message about permissions.". It may not be a publicly available access point. you will need to restart T-Mobile webConnect Manager. then Connection Manager shuts down. T-Mobile webConnect Manager was installed and launched. please see the T-Mobile webConnect Manager data sheet that fully explains our software and how it works in the enterprise. Many companies or campuses will use wireless networking within their buildings. but will not grant public access. and then click System. If that icon is present. Click OK. From the menu.. 4. 5. select Enable.. 3. double clicking it will display the main T-Mobile webConnect Manager user interface. Resolution Look in the system tray for the signal icon. click Control Panel. 2. Don't see your issue? Try the FAQ page or contact Technical Support. The minimum supported Cisco driver version is 8. This may (or may not) be the desired functionality for the end user. it is possible that T-Mobile webConnect Manager will launch directly to its minimized state. Application Launch Issues Application is not visible after launch T-Mobile webConnect Manager is designed to launch into the display state from which it was last exited. a right click on the signal icon in the system tray will raise a menu. 1.On your laptop: On the taskbar.3. Click the Hardware tab. . The show item in this menu will have the same effect as the double click. click Device Manager. click Start. Right-click on the appropriate card. As such. Auto launching of T-Mobile webConnect Manager at Startup T-Mobile webConnect Manager can be configured to allow the application to automatically launch when a computer boots up or when a new user logs into the machine.10. causing the user to assume that it is not actually running. In addition. In the Device Manager area. " 4. 3. Click on the browser's address bar to highlight the address it currently displays. Contact T-Mobile Customer Care to get roaming activated if the connection failed with the message "Roaming not allowed. Check (or uncheck) the Automatically run this application.Resolution The user can change this behavior of T-Mobile webConnect Manager by selecting Tools > Settings and choosing the Application tab. Check if the SIM card is enabled for Broadband service... Check to see if the T-Mobile webConnect Manager displays "TMobile Profile" before clicking the Connect button. Broadband Connection Failure 1. If you are having problems with failures while trying to connect to the broadband network please check the following: 2. 5. Copy this address to the clipboard by holding down the Control key (CTRL) and then pressing the C key. Browser Fails to Launch If your PC is running Windows XP and your web browser does not open when you click any of the external web site links in this help system.box to change the autolaunch behavior as desired. Open you web browser. you can navigate to the desired web site by doing the following: 1. 3. this is most likely due to a known defect in Windows In the meantime. Paste the desired address into the address bar by holding down the Control key (CTRL) and then pressing the V key. Contact TMobile Customer Care to activate it. 4. Use your mouse to select the address shown in the link text. Disconnected From the Network If you receive the message "Disconnected from network" or experience network disconnections please wait for a few minutes before . 2. Installation Errors The T-Mobile webConnect Manager is designed to install on the following operating systems: Windows XP Service Pack 2 and Service Pack 3. Resolution Run the following line from the command prompt to register the engine properly: C:\Program Files\Common Files\InstallShield\Driver\10\Intel 32\IDriver. The user is prompted after the final failure with the following message: . Error 1607: Fatal Error During Installation This error is caused if the installer is asked to run twice before the first installation is complete. This will terminate the first installer and the second installer will complete the install process. Resolution Press OK when the error occurs. It the problem persists please contact T-Mobile customer care. The system will automatically attempt to re-request a valid IP address and provide an error when multiple failures occur. This retry will occur up to 3 times. Important: Installation error information is provided in a pop-up dialog during the installation process.exe /regserver Invalid IP Address Detection The T-Mobile webConnect Manager has added the ability to detect invalid IP address ranges when in DHCP mode. Error 1603: Fatal Error During Installation This error is caused if the Install Script/Install Shield is not registered with the operating system.trying to reconnect to the network. Windows Vista. See System Requirements for additional information. “Your network connection to (NETWORK PROFILE NAME) is using an invalid DHCP address.” The message will include the name of the profile used to connect to the network. IrDA or Bluetooth Connections Bluetooth is a technology that allows communication between digital devices such as . You most likely do not have network connectivity. Invalid Hotspot Username If you receive the message "Invalid Hotspot Username and Password please go to the User ID window and re-enter the Username and Password. Make sure the phone is powered on and properly charged. Make sure the phone is paired to the computer. Check if you are in Wi-Fi coverage by clicking on the Networks tab in the T-Mobile webConnect Manager. Refer to the instructions on your Wi-Fi radio. If the GSM signal strength is to low the client will fail to connect and display "Ready to Connect" again. No Wi-Fi Network Coverage If you have no Wi-Fi network coverage please check the following: 1. either the SIM does not have data capabilities or no wireless data network is available. make sure the infrared port is pointed in a direct line of site of the infrared port on the phone. but fails to connect T-Mobile webConnect Manager allows a connection if the GSM device has associated to the GSM network. T-Mobile webConnect Manager says "Ready to Connect". Pairing allows you to avoid entering access information each time a connection is attempted. Verify with the provider that Data capabilities are enabled for your SIM. Network Scanning Issues T-Mobile webConnect Manager never finds available network T-Mobile webConnect Manager does not report available networks. Paired devices share a unique Link Key. If your phone is IrDA capable. which they exchange each time they connect. . T-Mobile webConnect Manager states "No Wireless Device" • • Make sure the phone is turned on and within 10 meters of the computer. TMobile webConnect Manager does not indicate GSM support.I launch T-Mobile webConnect Manager using a Bluetooth phone. 2. Resolution In the above conditions. Check if the data card is inserted properly. It is strongly recommended that you perform this procedure from a location in which you have an alternate method of connecting to the Internet (Wi-Fi. expand the Modem group. No Broadband Coverage If your are experiencing problems with broadband coverage please check the following: 1. . right click on the My Computer icon and choose Properties from the menu that appears. Right-click the device you are uninstalling and then select from the menu that appears. Select the Hardware tab. 1. Check if the SIM is inserted properly. Prior to reinstalling a device.3. 6. This will allow you to ensure that the device driver you are about to install is the most recent driver available. Use the T-Mobile HotSpot location finder to find the nearest TMobile HotSpot location. 3. 4. Click the Device Manager button. expand the Network adapter group. 5. The following procedure is representative of Windows XP Pro. Windows will prompt you to confirm that you wish to uninstall the device. it is important that the driver be uninstalled in order to guarantee that device detection will function correctly. 7. Reinstalling the Device This procedure is recommended only for highly advanced PC users. 2. If the device is a USB/Serial/IRDA. 2. but is similar on all supported Operating Systems. Go ahead and confirm. Make sure the device you wish to reinstall is physically connected to your computer. From the desktop. or traditional modem access). If the device is a PC card. 10. When you open T-Mobile webConnect Manager. Connect to LEAP by setting your ACU Selected Profile to the LEAP profile. Selecting Yes or No retains the connection and sets the ACU to allow third parties.Disconnect and then reconnect the device. To reset this option. Reinstalling the Device Firmware In some cases. 4.8. 2. If you are not authenticated to your corporate SSID…you must reset this configuration option manually using one of the following methods: Option 1: If you are already authenticated to your corporate SSID…you must follow these steps: 1. These steps differ depending on whether you are authenticated to your corporate SSID. The Windows New hardware wizard should now appear. which will walk you through installing the device drivers. Windows will now proceed to uninstall the device. Launch T-Mobile webConnect Manager. 3. simply not at the same time. updated firmware for your wireless device will be available ("firmware" is the internal operating software on the device itself). If you have an alternate method of connecting to the Internet available. Exit T-Mobile webConnect Manager. This resets the ACU to . Make sure T-Mobile webConnect Manager is not open. 9. it resets the ACU option to Use Another Application to Configure my Wireless Settings. you must complete a series of steps. Right click on the ACU 5. You will be prompted to save settings. 1. it may be helpful to obtain and apply the latest updates to your device. Reset CISCO Aironet Client Utility (ACU) The ACU and T-Mobile webConnect Manager will work together. You can now close the Device Manager and System Properties windows. Since firmware updates often contain fixes for various types of connection problems. connect now. Click Select Profile. Select your corporate SSID from the dropdown. Click Use Selected Profile. To do this. Launch your ACU. you should be re-authenticated to your corporate SSID. Once you complete the reset. Option 2: Now you cannot create a LEAP profile within T-Mobile webConnect Manager’s Profiles function. The LEAP authentication is reprocessed if you are within a network. You may need to reset the ACU profile if the re-authentication process does not begin automatically. 3. 2. then re-select your . 1. 3. its previous state. 6. 4. select another profile in your ACU. 5. Choose Select Profile.icon in your system tray. Click OK. 2. not allowing third parties using the Selected Profile. Select your corporate SSID from the list. . Unable to Install T-Mobile Connection Manager Software If you're unable to install T-Mobile webConnect Manager Software. Resolution No workaround is possible as the user must have administrative rights to install T-Mobile webConnect Manager Software. Contact your IT department. 2. Users without administrative rights on an individual machine will be denied the ability to install software on that computer. Check that the PC meets the minimum requirements. please check the following: 1.corporate SSID for this change to take effect. you must posses Administrative rights to install T-Mobile webConnect Manager Software. For installation purposes.