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March 26, 2018 | Author: FlankerSparrow | Category: Foreign Object Damage, Airport, Aviation, Industries, Aeronautics
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04NumberControlled by AIRCRAFT LOADING AND HANDLING MANUAL ALHM Table of Contents Table of Contents Table of Contents ..................................................................................................A-1 Revision Table .......................................................................................................B-1 Table of ALHM Amendment ..................................................................................C-1 List of Effective Page ............................................................................................D-1 Chapter 1. General --------------------------------------------------------------------------------- 1-1 1.1 Purpose ............................................................................................................. 1-1 1.2 Application ......................................................................................................... 1-1 1.3 Relationship between ALHM and company‟s standard or Law .......................... 1-1 1.4 Basis of ALHM ................................................................................................... 1-1 1.5 Composition and Responsibility ........................................................................ 1-1 1.6 Enactment, Revision and Distribution................................................................ 1-2 Chapter 2. Operation Standard of Branch Office and Contract--------------------------- 2-1 2.1 Quality Assurance and Safety Management of Branch Office ........................... 2-1 2.2 Contractors Quality and Safety Management .................................................... 2-1 2.3 Standard Operation Criteria of Operational Procedure...................................... 2-1 2.4 Management and Distribution of ALHM............................................................. 2-1 2.5 Supervision of Contractors ................................................................................ 2-2 Chapter 3. Ramp Operations General ------------------------------------------------------- 3-1 3.1 Purpose ............................................................................................................. 3-1 3.2 Range of Application ......................................................................................... 3-1 3.3 Responsibilities ................................................................................................. 3-1 3.4 Ramp Operation General .................................................................................. 3-1 3.5 Safety Generals for Equipment in Ramp Area ................................................... 3-2 3.6 Industrial Safety & Health Management ............................................................ 3-3 3.7 Fire Protection ................................................................................................... 3-3 3.8 Ground Service Equipment Safety .................................................................... 3-3 3.9 Work Procedure for each Ramp Operation ....................................................... 3-3 Chapter 4. Ground Service ---------------------------------------------------------------------- 4-1 4.1 Aircraft Movement Operation ............................................................................. 4-1 4.2 Follow me car services ...................................................................................... 4-1 4.3 Aircraft Marshalling ............................................................................................ 4-2 4.4 Wing Guard Support.......................................................................................... 4-6 Est. : 2001.11.10 A-1 Rev.04 : 2010.04.15 ALHM Table of Contents 4.5 Cabin Cleaning .................................................................................................. 4-6 4.6 Cleaning ............................................................................................................ 4-8 4.7 Cabin disinfection ............................................................................................ 4-11 4.8 Ground Power Unit .......................................................................................... 4-12 4.9 Air Start Unit .................................................................................................... 4-15 4.10 Air Condition Unit........................................................................................... 4-17 4.11 Potable water servicing ................................................................................. 4-18 4.12 Lavatory servicing ......................................................................................... 4-21 4.13 Ramp Bus ..................................................................................................... 4-25 4.14 Step Car ........................................................................................................ 4-27 4.15 Procedure of Equipment Inspection .............................................................. 4-29 Chapter 5. Passenger Handling---------------------------------------------------------------- 5-1 5.1 General Rules ................................................................................................... 5-1 5.2 Passenger Processing Procedure ..................................................................... 5-1 5.3 DG (Dangerous Goods) .................................................................................... 5-7 5.4 Security………………………………………………………………………………...510 5.5 Loading Weaponry .......................................................................................... 5-10 5.6 Company Mail ................................................................................................. 5-11 5.7 Aircraft Approach – Door Operation................................................................. 5-12 5.8 Passenger Boarding Equipment ...................................................................... 5-13 Chapter 6. Baggage Handling ------------------------------------------------------------------ 6-1 6.1 Objectives and Overview ................................................................................... 6-1 6.2 Range of Application ......................................................................................... 6-1 6.3 Responsibilities ................................................................................................. 6-1 6.4 Baggage Registration Process .......................................................................... 6-1 6.5 Special Baggage ............................................................................................... 6-4 6.6 Baggage Loading and Handling Instructions ..................................................... 6-8 6.7 Hazardous Materials Handling Procedures ..................................................... 6-11 Chapter 7. Cargo & Mail Handling ------------------------------------------------------------ 7-1 7.1 General Provisions ............................................................................................ 7-1 7.2 Outbound Cargo Handling Procedure ............................................................... 7-3 7.3 Inbound Cargo Handling Procedure ................................................................ 7-11 7.4 Transfer Cargo Handling Procedure ................................................................ 7-15 7.5 Mail Handling Procedure ................................................................................. 7-17 7.6 Handling for IRR Cargo ................................................................................... 7-19 Chapter 8. Weight & Balance Control-------------------------------------------------------- 8-1 8.1 Purpose ............................................................................................................. 8-1 8.2 Weight and Balance Control Program ............................................................... 8-1 Est. : 2001.11.10 A-2 Rev.04 : 2010.04.15 ALHM Table of Contents Chapter 9. Loading & Unloading -------------------------------------------------------------- 9-1 9.1 Purpose and Summary...................................................................................... 9-1 9.2 Range of Application ......................................................................................... 9-1 9.3 Responsibility of Enactment and Amendment ................................................... 9-1 9.4 Headquarters/Division in charge of Loading & Unloading ................................. 9-1 9.5 Duty and Responsibility of the Task Conductor ................................................. 9-1 9.6 Preparation ........................................................................................................ 9-1 9.7 Safety Inspection of the Area of Operation ........................................................ 9-2 9.8 Loading……………............................................................................................ 9-2 9.9 Loading Procedure by Aircraft Type .................................................................. 9-3 9.10 Unloading Procedure....................................................................................... 9-9 9.11 Unloading Procedure Per Aircraft Type............................................................ 9-9 9.12 Final Inspection after Unloading Procedure .................................................. 9-11 Chapter 10. Fuel Service ----------------------------------------------------------------------- 10-1 10.1 General Provisions ........................................................................................ 10-1 10.2 Aviation Fuel Purchasing Contract ................................................................ 10-3 10.3 Fuel Operation............................................................................................... 10-5 10.4 Training ....................................................................................................... 10-12 10.5 Emergency Fueling and Disaster Management .......................................... 10-13 10.6 Miscellaneous.............................................................................................. 10-14 Chapter 11. De/Anti-icing Procedures ------------------------------------------------------ 11-1 11.1 Purpose and Synopsis ................................................................................... 11-1 11.2 Applications ................................................................................................... 11-1 11.3 Responsibilities.............................................................................................. 11-1 11.4 Requirements of De/Anti-icing Procedures .................................................... 11-1 11.5 De/Anti-icing Procedures ............................................................................... 11-1 Chapter 12. Ground Handling Training Program -------------------------------------- 12-1 12.1 Purpose ......................................................................................................... 12-1 12.2 Application ..................................................................................................... 12-1 12.3 Manual Amendment ...................................................................................... 12-1 12.4 Authority and Responsibilities of Ground Handling Division/Team .......................... 12-1 12.5 Authority and Responsibilities of Ground handling personnel ....................... 12-1 12.6 Training Management Standards .................................................................. 12-1 12.7 Dangerous goods training ............................................................................. 12-2 12.8 Airside Safety Training Program .................................................................... 12-3 12.9 Airside Driver Training Program..................................................................... 12-4 12.10 GSE Operations Training Program .............................................................. 12-4 12.11 Load Control Training Program.................................................................... 12-5 12.12 Passenger Handling Training Program ........................................................ 12-5 12.13 Baggage Handling Training Program .......................................................... 12-6 12.14 Aircraft Handling and Loading Training Program ......................................... 12-6 Est. : 2001.11.10 A-3 Rev.04 : 2010.04.15 ALHM Table of Contents 12.15 Aircraft Door Operation Training Program ................................................... 12-8 12.16 Aircraft Ground Movement Training Program .............................................. 12-8 12.17 Cargo and Mail Handling Training Program ................................................ 12-9 Chapter 13. Safety Reporting ----------------------------------------------------------------- 13-1 13.1 Purpose and introduction .............................................................................. 13-1 13.2 Application ..................................................................................................... 13-1 13.3 Responsibility and duty ................................................................................. 13-1 13.4 Reporting item ............................................................................................... 13-1 13.5 Reporting procedures .................................................................................... 13-2 13.6 Reporting deadline ........................................................................................ 13-2 13.7 Reporting procedures .................................................................................... 13-2 13.8 Reporting of subcontractor ............................................................................ 13-3 Chapter 14. Abnormal Situation Management ------------------------------------------ 14-1 14.1 General Provisions ........................................................................................ 14-1 The end of section Est. : 2001.11.10 A-4 Rev.04 : 2010.04.15 ALHM Revision Table Revision Table Rev. No Date Contents Remarks 01 2008.03.01 Revision of GOM - 02 2008.10.15 Supplementation of communication and revision procedure - 03 2008.12.01 Title change (GOM→ALHM) - 04 2010.04.15 Registration Number change, Overall revision - 05 2011.05.02 Organizational Name Changes - 06 07 08 09 10 11 12 13 14 15 16 17 18 Est. : 2001.11.10 B-1 Rev.05 : 2011.05.02 11.04.ALHM Revision Table Intentionally Blank Est.10 B-2 Rev.15 . : 2001.04 : 2010. 04. 2001 Number KSA752 Date Nov 10. : 2001.11.12.10 C-1 Rev. 2001 Registration Effective Date Nov 10.10 Initial issue of GOM (Ground Operations Manual) - 1 2008.10.02 Organizational Name Changes Regular Revision Est.05 : 2011.11.01 Title change (GOM→ALHM) The term of Aviation law application 4 2010. 2001 Record Of Amendments No Date Revision articles Remarks 0 2001.05.15 Supplementation of communication and revision procedure Management consolidation. Overall revision Integration applied to the company standards 5 2011. ground handling procedures supplementation 3 2008.E.15 Registration Number change.02 .ALHM Table of ALHM Amendment Table of ALHM Amendment Controlled by Approval Date of Implementation Safety Management President & C.01 Revision of GOM Integration of each divisions‟ manuals 2 2008.03.05.O Nov 10. : 2001.ALHM Table of ALHM Amendment Intentionally Blank Est.04 : 2010.15 .04.10 C-2 Rev.11. 15 D-2 5 2011.04.05.04.04.05 : 2011.02 4-3 4 2010.05.05.02 D-5 4 2010.04.15 A-2 4 2010.04.15 2-2 4 2010.05.05.04.15 D-4 5 2011.15 Ch.04.04.04. 1 General A-1 4 2010.02 A-3 4 2010.05.04. : 2001.04.04.02 3-2 4 2010.15 1-1 4 2010.15 4-2 5 2011.02 D-3 4 2010.10 D-1 Ch.04.02 3-6 4 2010.15 3-3 4 2010.04. 4 Ground Service 4-1 4 2010.05. 2 Operation Standard of Branch Office and Contact Revision Table B-1 5 2011.15 A-4 4 2010.15 D-1 5 2011. No Date Ch.ALHM List of Effective Page List of Effective Page Page Rev.04. 3 Ramp Operations General Table of ALHM Amendment 3-1 5 2011.04.04.05.02 .15 Ch.04.02 Rev.15 3-4 4 2010.15 List of Effective Page 3-5 4 2010.15 4-4 5 2011. No Date Page Table of Contents Rev.15 2-1 4 2010.15 D-6 4 2010.05.05.02 C-1 5 2011.15 C-2 4 2010.04.15 1-2 5 2011.02 B-2 4 2010.11.15 Est. 15 5-17 4 2010.04.15 5-16 4 2010.05 : 2011.15 4-28 4 2010. No Date 4-5 4 2010.04.05.04.04.04.04.15 5-1 4 2010.04.04.15 4-11 4 2010.02 5-3 4 2010.04. 5 Passenger Handling Rev.04.04.ALHM List of Effective Page Page Rev.15 5-4 4 2010.04.04.15 5-10 4 2010.04.15 4-22 4 2010.04.04.15 5-12 4 2010.04.15 Est.11.04.15 4-7 4 2010. No Date Ch.15 4-16 4 2010. : 2001.15 4-20 4 2010.02 .04.04.04.04.15 5-14 4 2010.04.15 4-19 4 2010.15 4-25 4 2010.15 5-11 4 2010.15 5-18 4 2010.04.04.04.15 4-13 4 2010.15 4-12 4 2010.05.15 4-24 4 2010.10 Page D-2 Rev.04.15 4-6 4 2010.04.04.15 4-26 4 2010.04.15 4-29 4 2010.04.04.02 5-2 4 2010.15 5-9 4 2010.15 5-15 4 2010.15 4-14 5 2011.15 5-6 4 2010.04.15 4-27 4 2010.15 4-21 4 2010.04.15 4-18 4 2010.15 4-15 5 2011.15 4-23 4 2010.04.05.04.05.15 4-10 4 2010.04.15 4-8 4 2010.15 5-13 4 2010.04.02 5-5 4 2010.04.15 5-8 4 2010.15 4-9 4 2010.15 4-17 5 2011.04.15 5-7 4 2010. 04.15 7-7 4 2010.15 7-5 4 2010.15 6-10 4 2010.04.04.04.15 7-16 4 2010.04.15 7-21 4 2010.ALHM List of Effective Page 페이지 개정 차수 개정 일자 Ch.04.15 7-23 4 2010.15 6-9 4 2010.15 7-19 4 2010.04.04.04.04.04.04.15 9-3 4 2010.15 Ch.15 7-13 4 2010.15 7-20 4 2010.15 6-5 4 2010.04.04.11.15 6-12 4 2010.15 6-4 4 2010.15 7-2 4 2010.10 D-3 Ch.04. 7 Cargo & Mail Handling 7-1 4 2010.04.04.04.04.15 6-1 4 2010.15 9-4 4 2010.15 Est.04.15 9-2 4 2010. : 2001.04.04.15 7-17 4 2010.04.15 .04.04.04.04 : 2010.04.04.15 6-2 4 2010.15 7-9 4 2010.15 9-5 4 2010.04.15 Ch.15 7-4 4 2010.04.15 7-18 4 2010.04.04.04.04.15 7-15 4 2010.15 7-11 4 2010.15 7-8 4 2010.04.04.15 9-1 4 2010.04. 9 Loading & Unloading Rev.04.04.15 6-7 4 2010.15 6-6 4 2010.04.15 7-14 4 2010.15 7-12 4 2010.04.15 7-6 4 2010.15 6-11 4 2010. 8 Weight & Balance Control 8-1 4 2010.15 7-3 4 2010.15 6-3 4 2010.04. 6 Baggage Handling 페이지 개정 차수 개정 일자 7-10 4 2010.15 7-22 4 2010.15 6-8 4 2010. 02 12-7 4 2010.02 10-10 4 2010.15 D-4 Rev.04.02 10-7 4 2010.04.04.15 9-11 4 2010.ALHM List of Effective Page 페이지 개정 차수 개정 일자 페이지 개정 차수 개정 일자 9-6 4 2010.05.02 12-8 4 2010.04.04.04.15 Ch.05.15 9-9 4 2010. 12 Ground Handling Training Program 제13장 Safety Reporting 제14장 Abnormal Situation Management 14-1 4 2010.04.04.05.04.02 10-6 5 2011.15 11-1 14-4 4 2010.04.15 10-8 5 2011.02 12-9 4 2010.15 12-3 4 2010.04.04.15 9-7 4 2010.04.05.05.05.15 13-2 5 2011. : 2001.05.15 Est.04.15 10-12 5 2011.04.15 10-2 5 2011.02 10-13 5 2011.05.04.05.15 10-1 5 2011.15 10-11 4 2010.15 11-2 4 2010.05. 10 Fuel Service 12-5 4 2010.04.02 .15 10-9 4 2010.04.11.02 13-1 4 2010.02 12-6 4 2010.15 9-8 4 2010.05 : 2011.04.15 10-5 5 2011.15 12-4 4 2010.04.04.04.15 9-10 4 2010.15 14-2 4 2010.05.15 13-3 4 2010.15 12-2 4 2010. 11 De/Anti-icing Procedures 14-3 4 2010.02 Ch.04.10 4 2010.04.04.15 10-4 5 2011.05.02 10-14 5 2011.15 10-3 5 2011.04.04.15 12-1 4 2010.15 Ch. : 2001.10 페이지 D-5 개정 차수 개정 일자 Rev.11.15 .ALHM List of Effective Page 페이지 개정 차수 개정 일자 14-5 4 2010.15 Est.04.04 : 2010.04. : 2001.ALHM List of Effective Page Intentionally Blank Est.04 : 2010.10 D-6 Rev.04.15 .11. If there is any discrepancy between ALHM and each operational standards of each division/branch. the Regulations or Standards shall be applied. 1. Flight Safety Regulations „Aircraft loading and handling manual‟. Each of chapters has Supervision team. Safety Management team shall manage ALHM as one of the company‟s electronic documents.2 Organization ALHM is applied to all division/branch which is related to aircraft operations and Ground Handling contractors. If there is any discrepancy between ALHM and the international standards (IATA Airport Handling Manual.11. All Ground Handling standards in each division/branch should follow the policy of ALHM and be based on the procedures of ALHM and correspond with ALHM. This discrepancy shall be reported to Safety Management team and responsible team. 1. ICAO Standards and Recommended Practices) or domestic/international regulations. Ministerial Regulations of the Aviation Act Article283 (Matters to be included in operations manual and maintenance control manual).1 Function ALHM is applied to ramp operations and ground operations of passenger and cargo handling. c. ALHM is composed of general standards of Ground Handling including the required components in Flight Safety Regulations.5 Composition and Responsibility a.4 Basis of ALHM This manual is made in accordance with the Korea Aviation Act Article 116 (Regulations for operation and for maintenance).2. Supervision teams manage the components of each chapter.2.2 Application 1.04. 1.3 Relationship between ALHM and company’s standard or Law a. : 2001. General 1. Performing of Ground Handling works shall conform to the ALHM‟s procedures and restrictions. 1. 1. rules of Ground Handling operations and standard operation procedures for doing jobs safely and effectively. Dangerous Goods Regulations. ALHM has 14 chapters. b. ALHM shall be applied.04 : 2010. engine or aircraft manufacturer‟s standards. Overview Chapter 1. ALHM is the primary standard in Asiana Airlines‟ standards of Ground Handling. Safety Management team shall set the principals of composition and operation of ALHM to get Aviation Authority‟s approval. Est.ALHM 1.10 1-1 Rev.1 Purpose Airport Loading and Handling Manual (ALHM) is published in order to provide procedures of airport Ground Handling and loading. b.15 . and ICAO Standards and Recommended Practices) or domestic/ international regulations. e. Each team shall notify the result of enactment and revision promptly. Each chapter is composed of complete procedures to apply to all of related teams in the company. The end of section Est. d. Each Supervision team shall manage the ALHM in latest version. Each Supervision team is responsible for enactment and revision of each chapter in ALHM. ALHM shall include Ground Handling standard operations and restrictions including aircraft loading and handling procedures of each aircraft type. f.05 : 2011. d.11. For revision.02 .ALHM 1. In case of reusing ALHM. The team/branch shall maintain the printed ALHM in latest version.10 1-2 Rev. they can get the printing authority from General Management team. : 2001. Revision and Distribution a. Each division can make the each division‟s procedures by reusing ALHM. it shall be mentioned that each division‟s procedures come from ALHM and what the original article of ALHM is. ALHM shall conform to procedures and restrictions in the international standards (IATA Airport Handling Manual. Overview c. General Manager of Safety Management team shall request uploading of ALHM file in company‟s electronic manual system (Telepia>Work manuals board) f. Chapter Supervision team Chapter Chapter 1 General Safety Management Chapter8 Weight & Balance Control Chapter 2 branches and Contractors Operation standard Safety Management Chapter9 Loading & Unloading Supervision team Flight Engineering Cargo Service Chapter3 Ramp operation general Airport service & Contract Chapter 10 Fuel Service Aircraft & supplies Purchasing Chapter 4 Ground Service Airport service & Contract Chapter 11Anti/De-icing procedures Operation Control Center Chapter 5 Passenger Handling Airport service & Contract Chapter 12 GroundHandlingTrainingProgram Safety Management Chapter6 Baggage Handling Airport service & Contract Chapter 13 Safety Reporting Safety Management Chapter 7 Cargo/Mail Handling Cargo Service Chapter14 Abnormal Situation Management Airport service & Contract 1.05.6 Enactment. e. The way of writing and structure of ALHM shall follow the company‟s Flight Safety Documents System. b. If any team/branch needs the printed ALHM. c. each Supervision team shall have agreements of related teams and receive Senior Executive Vice President‟s approval of each division. Dangerous Goods Regulations. engine or aircraft manufacturer‟s standards. 2. Operation Standard of Branch Office and Contract ALHM Chapter 2. If agreement stated that operational procedures follow the contractor‟s procedures. Minimum requirements of contractor‟s safety management shall follow the provisions of contractor‟s safety management in Safety Management System (KSA751). : 2001. When distribute ALHM. a.3 Standard Operation Criteria of Operational Procedure If agreement stated that Operational Procedures conform to ALHM.4 Management and Distribution of ALHM If agreement stated that ALHM is the standard operational procedures. Contract Supervising team can distribute the whole ALHM or separated ALHM chapters by the agreement. the ALHM shall be transcripted and applied to contractors‟ operational procedures. Operation Standard of Branch Office and Contract 2. 2. b. regional office shall confirm the followings. regional office shall check the differences to ALHM and insert the provisions that contractor‟s procedures fulfill the ALHM. Contractor‟s quality management shall be verified by the contractor's organization and job description. safety management procedures fulfillment. facilities and equipment management. For this purpose. c. Contract Supervising team is responsible for distribution and management of ALHM files or printed ALHM. If agreement stated that Operational Procedures shall follow the contractor‟s procedures.04.15 . Operational Procedures.04 : 2010. Est. If there is any different parts exist. Agreement shall state operational procedures of each works and objective verification method of implementation status.2 Contractors Quality and Safety Management If Ground Handling will be performed by contractors.10 2-1 Rev. division/sector need not distribute ALHM to contractor.11. Check the contractor‟s quality management is maintained before make agreement. training and qualification (credentials) management. 2. d. Translated ALHM shall reflect the latest revision of ALHM. Contract Supervising team shall translate the ALHM to contractors could understand the contents. education. division/sector shall distribute ALHM to contractor and check the implementation of ALHM. each division/sector shall establish detailed standards and operation procedures for regular check of regional office. e.1 Quality Assurance and Safety Management of Branch Office Each division/sector shall confirm that regional office fulfill ALHM requirements and procedures by regular check.2. 04 : 2010.15 .10 2-2 Rev.5 Supervision of Contractors Supervising and managing procedures on contractors shall be established by each division/sector. The end of section Est. Operation Standard of Branch Office and Contract ALHM 2. The procedures shall confirm the ALHM implementation of each work process.11.2.04. : 2001. The General Manager of the Airport Services & Contracts team is responsible for the enactment. 3. 1) In case of breakdown of engine. c.3. 2) When moving vehicles and equipments. When running engines. personnel engaged in Ramp Operartion area shall know Est. Only the staff with an appropriate training on Equipment can handle G. they shall be moved outside installing safety cone.S.4 Ramp Operation General For the case that ground handling is performed by Subcontractor. 2) Operators shall remove FOD defined by Airport Authority. The equipment used at Ramp area must be always serviceable and Unserciceable equipment cannot be used. The ramp staff shall observe no driving zone in accordance with aircraft type. 3.1 Purpose The purpose of the manual is for safe and efficient operations and to observe ramp operations general during aircraft handling and loading. : 2001. Asiana Airlines shall make a contract after confirming that the subcontractor has its own safety management system which meets the requirements of the Safety Performance Targets and the safety policy of Asiana Airlines as below. Ramp Operations General ALHM Chapter 3. f.E in accordance with safety procedure of the airport. steering or brake of vehicle or equipment 2) In case of poor buffer to prevent damage of aircraft 3) In case of breakdown of light system during night or significant weather 4) In case of breakdown of hydraulic system d.3 Responsibilities a. g. gear. 1) Driving under wing is prohibited.2 Range of Application The manual applies to the head office and all stations related to aircraft handling and loading operation.E at Ramp area and Training procedure must be established on AIRCRAFT LOADING AND HANDLING MANUAL. amendment and management of this manual.05 : 2011.S.05.02 . b. Un-serviceable equipment is as follow. e. b. The Manager of the head office and stations related to aircraft handling and loading operation shall follow this manual during operation at ramp area. The ramp staff shall operate G. Operators No smoking and no drinking on the ramp during operation.10 3-1 Rev. Ramp Operations General 3.11. 1) Operators shall remove FOD around a spot and a parking spot before gate in or gate out. a. The Manager is responsible for. 3. Operator shall have the manual to protect aircraft from FOD. Type Wing Tip No.E with aircraft.9m 30. 2) The number of safety cone can be changed in accordance with airport condition excluding severe weather. b. Aircraft Loading and Handling Manual shall include procedures to respond emergency such as strong wind and lightening strike.04 : 2010. After connecting G. Marshaller must be provided when equipments and vehicles back.1 Engine No. B777. Personnel and equipment shall approach aircraft after Anti-Collision beacon off. operator must check if G.6m 3. : 2001. Est.2m 8.ALHM 3.S.2m 152m 180m h.5m B767 B747/B777/A330 3.2 Engine B737 2(left/right) 1(front) A321 B767 B777 A330 B747 2(left/right) 1(front) 2(front/back) No.10 3-2 Rev.5 Safety Generals for Equipment in Ramp Area a. Equipment in the ramp area shall be parked in place.S.A321 B767.3 Engine Tail Total 1(front) 1 5 1(front) 2(front/back) 1 1 5 5 2(front/back) 2(front/back) 1 5 2(front/back) 2(front/back) 1 9 2(front/back) No. 3.15 .04. j. Ground Services Equipment shall be parked out of the line for aircraft safety during gate-in or out of aircraft and can not move in the line until the anti-collision beacon is off.11. Condition Engine at idle Moving Dangerous Area Type The front of engine The back of rear wing B737 / A321 3. Ramp Operations General the following dangerous areas according to the types of flight. l. Other devices such as handrail shall be folded until approaching completed.5m 155m B767 B747/B777/A330 8. Personnel engaged in Ramp Operation area shall install safety cone as follows.6m 38. the aircraft near danger zone by jet engine installs chocks on the both side of inside wheel. operator shall install chock as follows. After engines off. All the buffer face of Ground Service Equipment where contacting with aircraft body shall be ready for service prior to approaching.A330 1(left) 2(left/right) Left 2(front/back) 2(front/back) B747 2(left/right) 2(front/back) Right 2(front/back) 2(front/back) 2(front/back) 1) In case of installing chock on the main gear wheel. Type Nose Gear Main Gear B737. i. c. To prevent sudden movement. installing chocks on the outside wheel.4 Engine 2(front/back) k. But the number of safety cone can be changed in accordance with airport condition.1m 49m B737 / A321 5.E is connected safely and devices such as handrail are folded safely or not. b.9 Work Procedure for each Ramp Operation 3. operator shall take GSE in a safety area and remove any obstacle. c. procedures as follows shall be established.11. 1) Operators shall check Foreign Object Damage (FOD) and obstacles around a Est. Industrial disaster prevention training shall be conducted. 3) tire air pressure and tread 4) fuel.7 Fire Protection a. water & oil leaking 5) any damage on surface. The appropriate type and quantity of the firearms shall be furnished in Ramp area and it should be serviceable and should be kept in place properly. the equipment shall not be used until fixed.8 Ground Service Equipment Safety Ground handlers shall perform safety inspection according to the standard procedures which given by Aircraft loading and handling manual or relevant own procedures. work procedure during gate in a. 2) control device and braking system. it shall not cause any harm to the other equipment. if there is damage on surface. General safety check list 1) lights inside/outside of equipment. c. a. Personnel performing aircraft loading and handling shall wear high visibility clothing and safety footwear designated by the company. Before gate in. In case of a problem of fire protection facilities. oil. b. In case aircraft cannot move by itself. Operator shall have appropriate marshalling procedure in accordance with international standard for safe gate in.9. communication device 7) buffer(which is used for contacting aircraft body) 8) windshield 9) Tow Coupling 10) If any abnormal condition is found. 3.04 : 2010. Personnel engaged in Ramp area shall be aware of Fire Protection Procedure by Airport Authority because ramp area has a rick of fire due to refueling and frequent access of equipment. : 2001. To prevent the loss occurred during aircraft loading and handling.04. Ramp Operations General ALHM 3. 3. Aircraft shall be towed by towing vehicle in accordance with aircraft movement procedure. c. b. operators shall report to Airport authority or Manager and shall repair them.10 3-3 Rev. Personnel engaged in Ramp area shall check sanitary management and wear protective gears. 3.3.6 Industrial Safety & Health Management For safety of personnel engaged in Ramp area. aircraft and facility 6) hydraulic devices condition.15 .1 After arrival. e. 2) Operators shall secure a safe distance and assign wing guards on the both side to prevent safe accidents. When aircraft gate out by itself.9. Est. 3. wing walker should be assigned to the operation to ensure clearances between the aircraft and objects in the spot. Towing vehicle driver shall have a communication tools and procedures with Cockpit crew and Ground crew. bag service and refueling shall observe related section or procedure of Aircraft Loading and Handling Manual b.5 Aircraft Movement a. Before aircraft gate out. Equipments connecting with aircraft shall be parked in a safety area before aircraft gate in and operators shall start operating after anti-collision beacon light off. Safety Generals related to aircraft approach and withdrawal of all equipments shall observe Ramp operation safety procedure.9. 1) Operators shall check FOD and equipments around a spot and a parking spot. aircraft shall be guided by marshalling procedure in accordance with international standard.3 Ground Handling a. all equipment shall move in a safety area and operators shall remove FOD to prevent aircraft damage.4 Aircraft Gate out a. unserviceable equipments cannot be used.S. 4) Cockpit crew boarding on the flight deck to move aircraft should be a pilot and a mechanic aware of a proper procedure related aircraft movement. Aircraft Loading and Handling Manual shall specify approach place and procedure of G. When aircraft gate out. When aircraft gate out by pushback vehicle. When aircraft gate out. to respond emergency.E in accordance with aircraft type. 3) To respond emergency. 3. the company shall have marshalling procedure in accordance with international standard. Tug car driver shall have a communication tools and procedures with Cockpit crew and Ground crew 3) Operators shall secure a safe distance and assign wing guards on the both side to prevent safe accidents. Safety general related to ground handling after aircraft gate in shall this chapter 3.04 : 2010. In case Aircraft moves from a paring spot due to gate change or boarding. Operators shall perform daily inspection for all equipments. d. d. 3. In case aircraft is guided by Follow Me Car due to severe weather even though aircraft can move by itself. b.10 3-4 Rev. b.9.11.04. operators shall perform safety check including removing chocks and landing gear pin and connection between aircraft and tug car.15 . 2) To respond emergency.5 Safety generals for equipment in ramp area 3.ALHM 3. c. Ramp Operations General spot and a parking spot. c. d. : 2001. Ground handling such as passenger service. Tug car driver shall have a communication tools and procedures with Cockpit crew and Ground crew.9. operators shall have procedures related aircraft movement as follows.2 Aircraft approach and withdrawal of Equipments a. operators shall check FOD and equipments between a hangar and a parking spot to prevent damage and assign wing guards to secure safe generals. Service Scope This manual is applied to all stations where ground handling is performed. If aircraft need maintenance in parking spot. 3. Operator shall install chocks on the landing gear to secure aircraft safety. b. c. Tug car driver shall have a communication tools and procedures with Cockpit crew and Ground crew 3) Operators shall secure a safe distance and assign wing guards to prevent safe accidents. After parking. 5) When aircraft move in and out of a hangar.6 Aircraft Parking a. After maintenance. : 2001. 3. 1) Operators shall check FOD and equipments between a hangar and a parking spot.ALHM 3.7 Aircraft Maintenance a.11. 2) To respond emergency. b.9. Maintenance performed in parking spot shall allowed by Airport Authority.9. operators shall report to Airport Authority in accordance with report procedure and take a measure immediately.8 Emergency response procedure a. c. In case Aircraft moves from a hangar to a parking spot or vice versa.15 . Ramp Operations General b.9. operator shall install safety cone to secure safety line. operators shall have procedures related aircraft movement as follows. b. 4) A mechanic boarding on the flight deck to move aircraft should be aware of a proper procedure related aircraft movement. The company shall have security procedure in case Aircraft is parked in a parking spot. 3.04 : 2010. Work Procedure Est. In the event of oil leakage. During maintenance or refueling in parking spot. operators shall take all equipments in a safety area.04. operators shall get a authorization from Airport Authority. c.10 3-5 Rev. Purpose This manual is aimed to establish procedures in order to minimize damage to persons and property from incidents of environment and safety during ground handling operation in the ramp area. flood. Type of Incidents 1) Aircraft accidents : In case of occurrence of aircraft crash.11.10 3-6 Rev. earthquake or other natural phenomenon 4) Fire : in case of fire of equipment.15 .04. : 2001. 6) Fuel spillage : In case of risk of fire or environment due to fuel spillage during fueling or driving fueling car 7) Vehicle accident: persons injured or property damaged due to vehicle or equipment The end of section Est.04 : 2010.3. fire. vehicle or facilities at airport 5) DG accident : In case of risk to health. material damage or personal injury during ground handling operations 2) Personnel Injury : In case of occurrence of many of the persons injuried or killed during ground handling operation 3) Natural disaster : In case of occurrence of material damage. Ramp Operations General ALHM Emegeny Occurrency Initial Action of First responser동 조치 Emegeny Occurrency Initial Action of First YES responser동 조치 Emegeny Occurrency Report to RAMP Control Center and 발생부서 보고 Dissemination of incident Notification to related team Request for cooperation to alliance member Staff Mobilization NO Declare Emergency Report to CEO Organization of Emegency response center Take care of emergency Termination Investigation action & Post d. personal injury or interference of normal airport control and flight operation due to typhoon. property or the environment due to DG packed incompletely. f) Check the condition of tire pressure.1 Aircraft Movement Operation 4. Ground Service ALHM Chapter 4.2.1.2. Ground Service 4. 4.3 Cautions Marshaller shall take care of workers and equipment around the taxiway during marshalling.1 Purpose “Follow me” car service is to guiding an arrival aircraft from the taxiway to the designated parking spot or the remote spot. 1) The following items shall be checked.2 Follow me car services 4.1 Purpose The manual is to specify Marshalling signals and give guideline to marshaller for a safe and efficient operation.4.11. a) Check the level of engine oil.2. a set for Control tower Signal bats or lights (daytime: bats. nighttime: lights) A daily flight schedule (domestic/international or foreign aircraft) A set of interphone. h) Check the level of brake oil.4 Operation procedure of inbound aircraft a.10 4-1 Rev. 4. i) Check the condition of the other lights. : 2001. d) Check the condition of battery. Est. b) Check the level of fuel tank. c) Check the cooling water in the radiator.15 . contracted with Asiana airlines. e) Check the condition of battery terminal such as corrosion and connection. 4. 4.1.04.2 Scope The Purpose of the manual is to specify the basic safety requirements applicable to aircraft marshalling operation (“Follow me” car service. Report to the charge of Maintenance team if there is any malfunction. 4.2.2 Equipment and resources - Follow Me Car: 1 unit Walkie-talkie: A set for Ramp handler. Arrange a daily flight schedule and check a “follow me” car and preparatory stuff.04 : 2010. g) Check the level of hydro oil. Aircraft marshalling service) for the airlines. B-737 and other flights: About 100m i. b.10 4-2 Rev. 2) In case the designated spot is a boarding bridge “following car” shall leave the taxiway prior to 3~4m from the parking spot. k. A “follow me” car shall take the aircraft over to marshaller and then stand by for another aircraft. If there is any problem. e.C) team and take an appropriate action.1 Purpose This is aimed at providing standard marshalling signals.02 . In an emergency we shall turn off the beacon light. shall check workers and equipment for m.2 Equipment and resources - A suit of distinctive identification vest Signal bats or signal lights A set of aircraft headset and three pieces of chock 4. 4. 1) B-747 and other large sized aircrafts: About 150m 2) B-767. If there is any trouble.05 : 2011. who has an overall responsibility for l.3. Est. Check the designated spot 10min prior to ETA if it is any problem to embark safely or not. Turn on top light of a “follow me” car at night. When guiding an aircraft. report to Ramp operation n.11. 1) If “follow me” car is unserviceable because of Flight Overlap Control Tower needs to let a captain know a changed spot number. report to Ramp Operation Center (R.O.3 Aircraft Marshalling 4. After considering the touchdown direction the operator shall decide according to the following selection chart of a “follow me” car service way.05. in clear and precise manner. d. g. : 2001. Ground Service 2) Check the walkie-talkie which is used in “follow me” car and the control tower 3) Check the condition of signal lights in follow me car. f.3 Cautions In order to guide an aircraft we shall take care of workers and equipment around the spot and try to prevent any accident. c. maintain a certain distance from the aircraft.C) team for an immediate measure. each spot. Check whether there is any obstacle on the taxiway. h.O. A “Follow me” car driver. to arriving and departing aircraft. marshalling operation. j. 3) In case of remote spot the following car shall guide until the end of the spot line and then leave the taxiway. Stand ready in front of the designated entrance of a taxiway right after touching down. turn on the emergency light and report to the control towel after stopping the aircraft by hand signals.3.ALHM 4. 4. After an aircraft enters into a taxiway the aircraft will be guided by “follow me” car along the taxiway. center (R.3. 4) Check the preparatory supplies for marshalling in follow me car. 4) According to the stop sign of the assistant marshaller shall give a signal by moving above the head until wands cross. 4) In case of a remote spot Marshaller shall stand in a straight from the cockpit for clarity and provide marshalling signals. Marshaller shall guide an aircraft right after entering into the spot line. ※ Caution) In case of a slippery road marshaller make sure that aircraft doesn‟t turn quickly.04. d. 6) After aircraft stops completely. If an aircraft enters into the spot line. 3) Select a marshalling point under VDGS (Visual Docking Guidance system) when parking spot is a boarding bridge. Ground Service ALHM 4. in a clear and precise manner. marshaller shall give the signal “Slow Down” by moving wands up and down from waist to knees and keep contact with the wing walker. In case of B767. Guide an aircraft to make sure that aircraft enters into the spot line correctly. e. 8) In case of necessity of ground power. marshaller shall proceed to a next procedure with the signal “Stand-by”. In case of wide body aircraft (wider than B767) the marshaller shall give a final clearance signal after inserting chocks on the nose wheels. Marshaller shall check the stopper of the stand and then operate the marshalling. 2) The assistant shall help marshaller out under the bridge. : 2001. In case of B737 and A321 the assistant shall give the signal “Chocks inserted” after inserting chocks on the main gear. 5) ※Caution: In case of entering at high speed marshaller shall give the signal “Slow down” and then give the signal “Proceed”. the marshaller shall check the following. 1) Operators shall check Foreign Object Damage (FOD) and obstacles around a spot and a parking spot. the wing walker shall have the captain turn off the light by giving a signal. The assistant shall insert chocks on the nose wheel after Est.3.) 2) Make a select of a marshalling point.10 4-3 Rev. 7) In case of narrow body aircraft marshaller shall give a final clearance signal after inserting chocks on the main wheels. marshaller shall give the signal “Continue to taxi straight ahead” 1) If the captain does not turn off the light after entering into the spot line. Give the signal(this way) to notify the crew of an appropriate spot of aircraft. marshaller shall give the signal “Connect Ground Power”.4.15 . c. 6) When using a marshalling stand. 9) Marshaller shall give the signal “End marshalling” by performing a standard military salute with right hand. Marshaller just stands ready holding signal bats when VDGS is available. (An assistant marshaller shall check the condition of a bridge whether it is in a right position.04 : 2010. 5) When aircraft is entering into the spot wing walker should be assigned to the operation to ensure clearances between the aircraft and objects in the spot. B747 and B777. Marshaller shall put on a distinctive vest and prepare signal bats.11. After arriving at a designated spot 10 min before ETA(Estimated Time of Arrival). f. Marshaller shall use signal bats or signal lights and provide marshalling signals.A330 the assistant shall give the signal to an engineer after inserting chocks.4 Inbound operating system and process a. b. 3) If aircraft approach the spot line within 5m~10m. Headset man shall ask flight deck to apply brakes at the end of push back sequence.K. d. 4. i. If equipment leaves aircraft after finishing loading baggage and cargo chocks and safety cones shall be removed from the aircraft. Withdrawal of conveyor belt loader is a final step for departure f. b) Check the condition of towbar locking and shear pin. b. e. : 2001.) b) The assistant shall insert chocks after checking the signal “Stand by”. Ground Service checking “Stop and O. cross wands and then take appropriate measures. (Ground personnel shall guide the aircraft by marshalling or tow by using a tow car.3.05.05 : 2011. j. Prepare for towing operations (push back) 10min before departure. B After passenger door is closed and step car leaves aircraft.10 4-4 Rev. in case of offloading safety cones shall be installed and be removed completely. ※ Caution a) Check the connection of towbar with tow car.. 2) After sticking By-pass pin an operator shall connect tow bar to the aircraft. ※ Caution a) In an emergency marshaller shall give the signal “Emergency stop” by extending arms abruptly and wands to top of head. It is desirable to push the aircraft back safely at a shortest distance and the tractor and tow bar should be in line with the centre line of the aircraft before the push back commences. Marshaller shall arrive at the designated spot with a set of headset 10min before departure. main bolt by the naked eyes and hands. ※ Caution We shall use an adequate bypass pin according to the types of aircraft. After receiving the signal “Set brake. h.”. c. g. start point and brake release to towing tractor operator. c) Insert chocks on the main wheel after turning off engines.11. Towing tractor operator shall check it again and then lift the towbar wheel up.5 Outbound operating system and process a.02 . towing tractor operator shall push the aircraft back and then change the course after coming out of the bridge.” the person shall give the signal to Est.ALHM 4. The tractor shall be in-line with the centre line of the aircraft before pushvack commences (Nose wheel/Towbar/ Tow truck) and check the condition of bypass pin again (The condition of torsion link). headset operator shall remove chocks from the nose wheel ※ Caution a) Directions of runway are changed quite often b) It is not allowed to commence push back before receiving the signal “Release brake” from headset operator. (But. After checking parking brake again. Check obstacles around aircraft and the condition of chocks. Headset operator shall check obstacles around aircraft and give the signals such as runway. ※ Caution: We shall use “Dayglo” bats or gloves at night or in low visibility. 1) Detach towbar from tow car by pulling out towbar pintle pin. check finally towbar and then operate towing if there is not any problem. l. ※ Caution: Headset man shall close the cover after pulling out the headset.5m 126m 30.2m 180m 5. : 2001. m.10 Dangerous Area The front of The back of rear engine wing 39. display the by-pass pin to the flight deck and receive acknowledgement. Ground Service towing tractor operator.2m 152m 8.2m 475m Type B737/A321 B767 B747/777/A330 B737/A321 B767 B747/777/A330 B737/A321 B767 B747/777/A330 b.6m 53.02 .6m 49m 5. Driving force for a forward movement Condition Engine at Idle Moving Taking off Dangerous The front of The back of rear engine wing 3. a.3m 30. ※ Cautions: Under a normal circumstance we shall push the aircraft back in a designated area but occasionally push back operation can be done by captain’s order.05.05 : 2011. In case of reaction force Condition Type Engine at Idle B737/A321 B767 B747/777/A330 Est. 4.6m 38. 3) After aircraft commences taxiing.5m 3.ALHM 4. ground personnel can finish their operation by waving their right hand. Put the wheel of towbar activated by HYD pump down on the ground by using jack after stopping the pushback completely.11.3.9m 30.6 Dangerous area when engines are running When running engines.5m 155m 8. Before aircraft commences taxiing under its own power.0m 126m 4-5 Rev.1m 3. k. 2) Aircraft commences taxiing slowly after giving acknowledgement with hand signals. After receiving the signal “Start engines and everything is clear” headset man shall remove chocks from nose wheel and leave the place. 1) Headset man shall check whether there is any obstacle in front of the aircraft and then leave the spot. marshaller shall know the following dangerous areas according to the types of flight.2m 503m 8. Marshaller shall park towing tractor after disconnecting towbar from aircraft and shall give the standby signal in such away that it is visible from the cockpit. headset man shall give the final clearance signs. Disconnect towbar from aircraft and then remove by-pass pin from the aircraft.5m 579m 8. For any problems.10 4-6 Rev. When control vehicle. There are cabin bus.4. guard shall be in the line of Wing tip and move forward aircraft push back direction. Provide support before aircraft departure until aircraft runs out of guide line. There are knife.2 Scope of application The manual is only applicable to the Routine cleaning service and the main operations are as follow. nylon brush). b. Wing Guards shall control FOD and vehicles. 4.5.11.1 Allocation of position Wing Walker: Ramp Coordinator 1. g. providing supplies and clearing up. trash car and vacuum – cleaner for cleaning b. tooth brush. resources and chemicals a.4. cabin service truck. wing guards shall work in left side from aircraft nose. brush (paint brush. wing guards shall report a interphone man with hand signal and handle emergency.2 Responsibility and Right a.04 : 2010. When aircraft ramp out by own power in remote spot.3 Equipment. In case of emergency. : 2001. Before Aircraft push back.1 Purpose The manual is to specify the procedure to provide customers with clean circumstances through cabin cleaning. sponge and soap Est. Provide support before aircraft enters parking spot until aircraft parking. Carpet cleaning and removal of gum j. Safety belt b. Loading/unloading and arrangement of blanket and pillow 4.5.5. Replacement of head-rest cover d. tweezers. Removing of wastes and supplies h. 4. e. Galley cleaning f.15 . cotton towel. Wing guards shall check whether there is any obstacle on the way or and report to interphone man by hand signal. FLOOR CLEANING i. Lavatory cleaning e. Interphone man shall report to related Dept. the guard shall be a driving lane or out of wing tip which is direction is aircraft push back way. c. a. And then when the aircraft enters taxi way. wing guards shall check FOD around a parking spot. and take necessary action. (Works until all dangerous elements disappear) f. Marshaller 1 4. Information cards in the seat pocket c. cotton gloves.5 Cabin Cleaning 4.4 Wing Guard Support 4. d. When aircraft ramp in.4.04. rubber gloves. Meal table cleaning g. Ground Service ALHM 4. switch panels. When cleaning flight deck it shall be approved by the mechanic of airlines and dust the panels with care such as instrument panels. spot cleaner. j. It is not allowed to enter into the emergency exit. : 2001. Be careful not to cause any injury to personnel when loading/unloading supplies and cleaning.4 Cautions a. g. It is prohibited from stepping on the armrests.10 4-7 Rev. d. b. e.11. Bio-shine and Temp 4. Ground Service c. There are a multi purpose cleaner.15 . It is not allowed to touch red marks in the cabin and oxygen bottles.ALHM 4. oxygen and fire bottles. In case of international flight it is not allowed to clean without permission of customs officials.5. It is not allowed to open aircraft door without permission.04. i. f. But in case it is necessary to open manager or assistant manager can ask crew or mechanic in charge to open it. In case of a special aircraft footwear must be worn at all times to protect a carpet. c. h.04 : 2010. It is prohibited from throwing wastes outside from the cabin. If there is any door opened safety strap shall be installed. Est. 3 Arrangement of seat belt a.11. It shall be done from the front of cabin to the back and from the window to the passageway. Staff in the waiting room shall prepare resources. the spot number. change dirty one Vacuum clean.04 : 2010.6. change head cover Clean seat cover. Supervisor and Assistant manager shall check the preparation for cleaning such as staff. d. estimated time of arrival. the aircraft type.6. outfits and chemicals. b. : 2001.10 4-8 Rev.04. change head cover Clean seat cover. aircraft schedule and any other fluctuating matters 10minutes before ETA. b. Supervisor shall let assistant manager and employees know the flight number. c.2 Preparation before cleaning a. remove trash Arrange seat belt.15 . Assistant manager make sure that staff shall prepare supplies according to aircraft type. health condition and tools. Ground Service ALHM 4. change dirty one Clean tray and shelves Collect and unload blanket and pillow Load and check head cover and time table Clean tray and shelves Load blanket and pillow on each flight Final check and get off Final check and get off Load and check head cover and time table Clean tray and shelves Return cabin material and request laundry Return cabin material and request laundry Arrange blanket and pillow 4. Supervisor shall inform Assistant manager of work orders according aircraft types.6. Seat belts shall be to be crossed over neatly Est.1 Process (Domestic) For International For Domestic A/C Arrival A/C Arrival Get cabin material Ramp Control Dep Get cabin material Ramp Control Dep Remove trash and sewage in galley Seat clean and cabin material setting Remove trash and sewage in toilet Remove trash and sewage in galley Seat clean and cabin material setting Remove trash and sewage in toilet Vacuum clean. 4. remove trash Arrange seat belt. the gate number. flight.6 Cleaning 4.4. 5 Replacement of headrest cover a. juice.04 : 2010. c. Rub clean toilet lid and close it. Spray a multi purpose cleaner on the floor 3~4 times. Gather used headrest covers on the seats near the aisle. Pull out the waste bin out from the galley compartment and take out rubbish bags. After removing wastes. 4.6.8 Meal Table Cleaning a. Wipe clean the interior and exterior of oven and wipe dry with a dry cloth. c. Remove wastes from the seats. b. (wall⇒mirror⇒basin⇒floor) Spray a multi purpose cleaner 3~4 times on the spot.6 Lavatory Cleaning a. c. Spray Bio-shine on the mirror 3~4 times and wipe clean with a dry cloth. Return meal tables to upright position. c. Pull out seat pocket with a left hand and set up items.04. b. Restock insufficient items according to the order of seat pockets 4.6. b. d. Cover the waste bin with new bag and lock the galley compartment d. Cleaning shall be done in order.9 Collecting of wastes and supplies a. Trash bags shall be collected near the entrance door and delivered to the trash Est.6. f. Mop and wipe floors clean. Ground Service ALHM 4. e. Item setting shall be done from the window to the aisle. It shall be done from the front of aircraft to the back. c. wipe clean with a wet cloth and then wipe dry. Put all headrest covers in the plastic bag.15 . After flushing the toilet employees shall check whether there is any remnant.6. Remove and replace headrest covers from the front of aircraft to the back. Tie up the bags to prevent spillage.7 Galley Cleaning a. 4. When replacing headrest cover employees shall press the sticker on headrest cover. e. Cleaning shall be done from the front of aircraft and the back. Wipe clean meal the interior and exterior of table and then wipe dry.6. wipe clean with a wet cloth and wipe dry with a dry cloth. food on the table employees shall spray a multi purpose cleaner 2~3 times.6. d. b. Scrub clean basin and kitchen table. 4. b. Detergent can‟t be used to clean the inside of oven. Reusable items need to be laid on the seats near the window d. c. e. It shall be done from the front to the back. scrub clean with a wet cloth and wipe dry.4 Seat pocket/Information card a.4.11. In case of traces such as coffee. : 2001. Remove from the front of aircraft to back and replace with new.10 4-9 Rev. b. wash clean the interior and exterior of the waste bin to remove bad smells. Gather all unusable items on the seats of passage. Empty waste/rubbish box. d. 4. cabin cleaning section) shall maintain the checklist. wastes/luggage and others. Pick wastes/rubbish up in case it impossible to vacuum d.6. wipe clean with a wet cloth and then wipe dry. Vacuum the floor clean c. seat and shelf. headrest cover.15 . fill out a Cabin cleaning checklist and then get an approval from flight crew. : 2001. In case ground time is not enough to perform overall cleaning. 4. c. Cleaning shall be done from the front of aircraft to the back.6. Narrow areas in which it is impossible to put vacuum cleaner shall be cleaned after detaching the head from the cleaner 4. 2) Blankets and pillows shall be gathered by five pieces 3) Put 20 pieces of blankets and 20 pieces of pillows into a plastic bag and unload from the cabin. seat and table spray a spot cleaner and then scrub/brush with a plastic brush. b. loading and unloading of blankets.ALHM 4. b. Each part (flight crew. 3) Additional supplies shall be determined by the standard of Cabin Commerce Team ☞ Setting process of pillow and blanket Pillow Pillow Pillow Pillo Pillo Pillo A w w w I S Blanke Blanke Blanke Blanket Blanket Blanket L t t t E 4. When removing heavily soiled markings such as coffee and juice spray a multi purpose cleaner 3~4 times and then brush with a plastic brush. 4.6.13 Final Check a.04 : 2010. d.10 Floor Cleaning a. b. pillows a. c. b.11. Unloading of pillow and blanket 1) Gather all pillow and blanket on the floor.11 Carpet cleaning and removal of gum a.12 Arrangement.6. Reusable headrest cover and pillow case shall be collected for laundry and take them over to the person in charge of laundry. instruction card in the seat pocket. When removing gum on the carpet. After removing gum spray a multi purpose cleaner 1~2 times. Ground Service car or cabin service car.04.10 4-10 Rev. employees shall handle safety belt. Est. toilet. Loading and arranging of pillow and blanket 1) New pillow and blanket from the cabin service truck shall be stowed in the forward locker 2) The number of pillows and blankets on the cabin shall be reported to the crew. After finishing cleaning the person in charge of final check shall check whether there is any defect. (In case of overseas station.7. : 2001. it shall be sent over to cabin crew or station manager) c. In case of the absence of flight crew it can be sent over to supervisor. disinfection and extermination of mouse and insect to prevent communicable disease 4.14 Measures after cleaning a.7. In accordance with Internal Disinfection Preventive Act. In case of overseas station.6. Cleaning.3 Cabin disinfection frequency a.04 : 2010.15 . Art 40 b. appropriate communication tool shall be used) b.7. Regular disinfection (against insects) Type Cycle General 1 month Disinfection 6개월 Control Chemicals Engineer and Supervisor Engineer and Supervisor AIREZ 500 1:100 AIREZ 500 1:25 Pax CGO Cabin comp Scope Combi CGO Cabin comp FLTR ○ X ○ X X ○ ○ ○ ○ ○ Note 1) Overall disinfection can be performed instead of routine disinfection Note 2) AIREZ500: AIRCRAFT INSECTICDE (AUSTRALIA) b. Supervisor report to R. After finishing cleaning Assistant Manager shall report to the supervisor or senior assistant manager and receive an order for the next operation. Irregular disinfection 1) Main operation: Mainly focused on disinfecting 2) Period and process a) In case of the occurrence of communicable disease or upon airline‟s request b) Details of period and process are determined by airlines. Supervisor or Senior Manager shall give an order to assistant manager according to the flight schedule and have staff prepare for the next operation. e.2 Cabin disinfection regulation a. Disinfection of cabin every month (Defined in Disinfection Prevention Act: 15th Est.7 Cabin disinfection 4. c) Use chemicals provided or required by airlines 4. Ground Service ALHM 4. Left Behind from cabin shall be sent over to flight crew and employees shall fill out a lost & found sheet.O.C after checking the found article and filling out a lost & found sheet. Also supervisor shall keep a piece out of three pieces and submit one of them to the person in charge of cabin cleaning section.(Flight number.10 4-11 Rev. Supervisor shall send the sheet over to the person in charge of Baggage Control Center. 4. get approval from the person and maintain a record. seat number and item) d.1 Cabin disinfection period a.4.11. Disinfecting in accordance with standard defined in WHO and AMS (Aerospace Resource Specification) c.04. c.5% in the disinfectant 2) The disinfectant doesn‟t cause any damage to aircraft and injury to personnel b. : 2001. reading light.5 A321-200 177 1413. 4.1 24 2 B747280 3885.7 6 0.5 COMBI B777-200 310 3171.7.04 : 2010.5 Note1) Change air to remove smells of disinfectant more than 30min 4. gloves and protective equipment.8 Ground Power Unit Est. General disinfection process Use ECOTRUL (1453) without protective equipment.5 B767-3ER 236 2239. Ground Service each month) b. Some areas in cabin such as armrest. Disinfection of cabin including compartments every 6 month (Based on WHO) c.7 18 1.8 6 0.5 Cabin disinfection against SARS a. put on mask. d. Chemicals: ECOTRUL b. ECO-TRUL (1453) 1) Produced by Enviro systems and approved by Boeing 2) The disinfectant doesn‟t cause any damage to aircraft and injury to personnel Enviro Systems. Inc 4. Measures and cabin disinfection when two cases of SARS occur 1) Open all doors of aircraft (turn on air conditioning system).04. windows and toilet shall be disinfected. Water tank: Every 6 month d.15 . safety strap.ALHM 4.8 12 1 B747-PAX 378 4530.10 4-12 Rev. meal table.5 A330 290 18 1.11. airconditioning system. Don‟t spray directly on the fabric and food which can be penetrated and dried. Don‟t use compressed air which can deliver communicable substance. AIREZ500 1) Contain 0. disinfection of overhead bin. side wall and lavatory with compressed sprayer and wipe clean soiled area with a wet towel after disinfecting.9 18 1. Install an exterminatory device to exterminate cockroaches on the passage and change them every 3month.4 Component of disinfectant a. 2) Check the health condition after disinfection and take a measure to prevent any injury. Lavatory: Putting disinfectant into lavatory flushing water e. Time and requirement of disinfection The Working Disinfectant Gross area Type number of hours consumed Remark (ft2) seats (M/H) (G/L) B737-400 142 1020. walls.7. c.4. Load On Switch off. the cable shall not be dragged on the ground g. install chocks.8.8.11. f. start button shall not be pressed for 20 seconds or more d. When putting the cable into storage box.8.15 . 4. : 2001.10 4-13 Rev. When disconnecting GPU from A/C. j. close Control Panel Cover.4 Outbound Work Procedure and Order a. Preparations 1) GPU with appropriate capacity shall be prepared to parallel to the departing aircraft on the forward at right 45˚ (GPU Cable maximum length). 2) Before engine starting. For cooling. GPU engine shall be turned off after driving at idle for 2 or 3 minutes 4. Ground Service ALHM 4. HOBART GPU Est. During engine start. the cable shall not be dragged on the ground and not touch with A/C e.1 Purpose This manual shall provide handling standard to driver of GPU supplying the power. Maximum towing speed of GPU is 10km/h on the straight road and sudden stopping and turning are prohibited.04 : 2010. set side brake and disconnect tug car. After parking GPU. Run/Idle Switch on idle and then disconnect GPU from the end of the cable.2 Equipment and resources - GPU 1 unit ( Dual Cable GPU for B-747F) Work Stand 1 unit of Wide Body A/C GPU type : AC type / DC type 4.3 Basic Safety Rule a.8. During the rainy season. b. Gen mode switch shall be turned off after Main switch off due to Low Frequency defect i. Operators shall take GPU in a safety area or next spot.04. The connector on the end of the cable shall not be dragged due to a risk of a short circuit. h. operator shall stop tug car. operators shall check water and fuel. When GPU is towed by Tug Car. b. 5 Inbound Work Procedure and Order a.11. take a hand off start button.05. : 2001.05 : 2011. 8) Supply aircraft with power by GPU Contractor Switch on(Momentary type). 2) Prepare to give power to aircraft. if the engine does not start in 30 seconds. Prepare 1) GPU shall be prepared to parallel to the aircraft on the forward at right 45˚ (GPU Cable maximum length) in designated spot around 10 minutes before arrival.10 4-14 Rev. warm up engine for 5 minutes at idle speed. 4) Mode Switch on GEN Est. warm up engine for 5 minutes at idle speed) 3) Mode Switch on GEN ( Engine RPM : 2.ALHM 4. Under or Over Frequency. remove FOD around Aircraft and check that GPU Voltage and Frequency Gauge is normal. take a hand off Engine control switch 3) After pushing start button. 11) Help Towing around 10 minutes before departure 12) Separate Tow Bar from Towing Tractor and connect to A/C 13) When starting engine of aircraft APU not running. Also in case Oil Pressure is more than 15 PSI. operators shall push Engine Start Button after putting Engine Control Switch on Start 2) After engine start. driver shall wait for 2-3 minutes and restart. Due to Dual Cable (In case of Warning light such as Over Voltage.8. After start. b. 1 or No 2. driver shall wait for 2-3 minutes and restart. 4. Equipment support method 1) Engine Control Switch hold as start and push engine start button for cranking. Normal Oil Pressure : 40~60 PSI) 4) Switch on idle 5) Make sure that Line SW is on Line to neutral and check Gauge (Frequency Gauge: 400±4HZ. help next step. 10) After supplying power to the aircraft normally. Interphone man takes a measure in accordance with GPU removal signal 15) GPU Contractor Switch Off 16) Gen Mode Switch on Idle 17) Grasp the connector of the end of Cable Plug and disconnect the External Power Receptacle connector from Aircraft 18) Trim GPU Cable and put it into Cable Box without dragging on the ground 19) Put the Cable into Storage Box if GPU is not used for a long time.400 RPM.02 . take a hand off Engine control switch. Also in case Oil Pressure is more than 15 PSI. 14) After finishing engine start. Voltage Gauge: 115±5Volt) 6) RUN/Idle Switch of GPU on RUN 7) Open External Power Panel Cover on Aircraft and connect Power Receptacle connector with GPU Cable Plug (When supporting wide body. turn off light by pushing the Reset Switch and turn on the Contactor Switch. 9) Turn on the Contractor Switch by choosing No. 2) After engine start. take a hand off start button. Ground Service 1) For cracking.(After pushing start button. if the engine does not start in 30 seconds. use a work stand or Hydraulic Cylinder of Nose Gear if inevitable. After start. 05.9 Air Start Unit 4. : 2001. Preparations 1) Check ASU in accordance with daily check list (refer to Follow me car) 2) Wait at a spot around 15 minutes before ETD 3) When ASU connects aircraft by backing. 4. use a work stand or Hydraulic Cylinder of Nose Gear 8) RUN/Idle Switch of GPU on RUN 9) Supply aircraft with power by GPU Contractor Switch on 10) In case of Warning light such as Over Voltage. the guide man shall be assigned and Est. Under or Over Frequency.10 4-15 Rev.9. Switch on idle 6) Open External Power Panel Cover on Aircraft and connect Power Receptacle connector with GPU Cable Plug 7) When supporting wide body. turn off light by pushing the Reset Switch and turn on the Contactor Switch. For cooling.05 : 2011.ALHM 4. help next step. 19) Trim GPU Cable and put it into Cable Box without dragging on the ground 20) Operators shall take GPU in a safety area or next spot. c. 4.9. GPU engine shall be turned off after driving at idle for 2 or 3 minutes.3 ASU service a. Ground Service 5) Make sure that Line SW is on Line to Neutral and check Gauge. 11) After supplying power to the aircraft normally. 14) Gen Mode Switch on Idle 15) To Turn off the Main Switch without Gen Mode Switch off is the cause of Low Frequency defect 16) Grasp the connector of the end of Cable Plug and disconnect the External Power Receptacle connector from Aircraft 17) Put the Cable into Storage Box if GPU is not used for a long time 18) The connector on the end of the cable shall not be dragged due to a risk of a short circuit.1 Purpose This manual shall provide handling standard to driver of ASU to start engine. 12) After finishing power supply to the aircraft.02 . Emergency Procedure 1) Turn off the power Contract Switch of GPU 2) Turn off GPU Engine 3) GPU cable connected to the aircraft shall separate quickly from aircraft 4) In case of a fire. put out a fire quickly by a fire extinguisher 5) GPU away from aircraft.11. remove GPU under agreement with a mechanic or cockpit crew 13) Turn off the Contractor switch.2 Equipment and resources - ASU Marshalling signal light 4.9. 15 .400RPM.9. connect Start Hose to Aircraft Duct not to be twisted or floated. 4) The driver shall pay attention to foreign objects into Air Hose 5) When the interphone man gives a start signal. JET Start 2. ASU service 1) After opening the aircraft cover. 3) After warm up for 5 minutes. Selector Mode Switch on stand by. Engine Operation 1) Make sure that emergency button is in place 2) After pushing Ignition Hold Button. the driver starts ASU. Ask captain to turn off Isolation valve. the guide man can change his position. Fasten Start valve and disconnect ASU in accordance with the interphone man‟s hand signal. In case the guide man has a difficulty to check FOD.11.04 : 2010. Emergency Button shall be in place. : 2001. 3) Air Hose shall not be floated from ground. fasten Start Valve and then unfold Hose. start the engine by placing switch on start. Engine Stop 1) Selector Switch on Stand by 2) Fasten Start Valve 3) If Air in not removed from Air Hose. 9) ASU driver pay attention to follows during engine start a) Air Pressure Gauge: 35~38PSI b) Compressor Oil 압력(pressure) 20~40PSI 10) After finishing engine start. Est. the driver gives the interphone man a signal for engine start 8) Make sure that engine start signal is confirmed by the interphone man. 2) Air Hose shall not be twisted or bended. The interphone man shows engine No with hand signal and informs engine start in view. connect the duct.3. (In case of Winter season.ALHM 4. need to warm up more than 10 minutes) 4) Select Mode Switch on Air PACS 5) After receiving Engine start sign. Selector Mode Switch is on JET Start 6) Loosen Start Valve slowly. b. b.300RPM b) Discharge Air: 40PSI 정상(Normal)(35~43PSI) 7) If RPM Gauge works normally. 4) Remove Hose Duct from A/C and close A/C cover 5) Warm up ASU engine around 5 minutes 6) Stop ASU Engine by Switch off (In case of Engine problem. Put Switch on Stand by.2 ASU operation instructions a. 6) Push Hold Button Switch and start. a) Compressor Speed: Idle 1.04. Ground Service the guide man of ASU must be no more than 2~3m so that the driver can keep an eye on the guide man. If Hose is twisted. Stop ASU engine by pushing Emergency Button) 7) In case Emergency button is used.10 4-16 Rev. loosen start valve slowly. 12) Trim Air hose in place and After warm up the Engine. 11) Disconnect Air Hose Duct from Aircraft Connector and fasten cover. turn off the Engine 13) Driver shall take ASU in a safety area or next spot 4. Supervisor check and order all the matters((FLT NO. Ground Service ALHM 4. After a mechanic confirm.10 4-17 Rev.10. attendance and uniform b. Approach to aircraft slowly and park ACU in accordance with AIR SUPPLY HOSE‟s length. Est. d. b) Push IGN HOLD BUTTON. Check personnel.02 . equipment and FOD around the aircraft.3 Caution a.10 Air Condition Unit 4. g. B747.10.4 Operation Procedure a. If any defect is found. Put out Air Supply Hose and connect aircraft with the Ground Air Connection f.11. When approaching aircraft ASU shall stop once in 10m/5m/3m and then move again. take a emergency action as follows. In case of ACU engine problem. take a hang off IGN HOLD Button. STD. ☞ Caution : B747 need Screw driver and a work stand. Winter Season: Heat. And install Chocks. d) Turn THROLLE counterclockwise slowly. 1) Make sure that Air Dump Valve is on Dump. 2) Summer Season : Cool. after 20 seconds. check ACU dashboard and HOSE status and continue to stand by.10. turn Start Switch clockwise and start engine (around 20~25 seconds). support ACU as follows. : 2001. Spread out Air Supply Hose not to be twisted or dragged. B767. appearance. Equipment discharging exhaust shall be removed from ACU 4. h. 4. In case of support in stand-by or layover aircraft. B777. SPOT NO. e.10. 1) Close THROTTLE. i. A/C NO. adjust RPM in accordance with A/C type. Ventilation: Vent 3) ACU start procedure (131 type) a) Start Switch from “Off” to 1st gear. 1) The driver must check ASU in accordance with a daily check list. 2) Turn off Ignition Switch.1 Purpose This manual shall provide handling standard to driver of ACU for cooling and heating in cabin.2 Equipment and resources - AIR CONDITION UNIT (or TRUCK) WALKIE TALKIE WHEEL CHOCK 및 SCREW DRIVER 4. e) After supplying air. If not start engine. B737.05 : 2011.05. A321 : in the middle c. door or exit shall be opened for air vantilation b. the driver must notify Maintenance team and ask for repair. Open the Ground Air Connection Cover on Aircraft. a) The Driver shall keep ASU clean b) Check personnel‟s health condition. A330.4. PAX and VIP etc) and driver inspects ACU as follows. push Hold Button and restart c) After engine start. operator shall record daily log and support order and store key in the storage. Ground Service j. After supporting.10 4-18 Rev. start engine.400 and shut down Switch. 4.11. 6) After Removing Chocks. 3) Pull Coupler lever of Air Supply Hose. 4) The guide man of equipment must be no more than 2~3m no that the driver can Est. fasten THROLLE and turn off IGNITION SWITCH k. It is therefore essential that Potable water is chlorinated. 4. 4.11 Potable water servicing 4.3 Responsibilities and rights a. 1) Start switch on RUN 2) Push Hose Valve not to put air into the aircraft. Safety requirements 1) Operators must observe Airside Safety Regulations. 2) Checking equipment and preparations for Portable water servicing 3) Final check for Portable water servicing 4) Filing out a working sheet and maintenance log b. the driver removes ACU in accordance with interphone man‟s signal. All water for drinking and other personnel use made available to crew and passengers must be free from chemical substances and micro-organisms which might cause illness in any form. : 2001.2 Scope The manual applies to Portable water servicing provided by AAS and Ramp handling company for all types of aircraft. 7) When stopping ACU engine. record ACU daily log. check ACU in accordance with check list. turn Coupler counterclockwise and separate Coupler of Air supply hose from ground air connection. Potable water systems are susceptible to contamination by bacteria and other micro-organisms. l.11.11. Operator 1) Preparations 2) Potable water servicing 3) Management of equipment 4.4 Safety requirement and Sanitary regulations a.1 Purpose The manual is aimed at carrying out the Potable water service by observing an operating standard in order to provide passengers with clean water.04.11.ALHM 4.15 . move to a next spot or a parking lot. 2) Servicing must be provided by a group of 2 persons. 4) Put Air Supply Hose into Hose Box not to be twisted 5) Reduce Rpm to 1.11. When supporting ACU. The following servicing procedure complies with IATA AHM. 1) Checking fight schedule. 5 minutes before departure. Supervisor(including Assistant Manager and driver) is responsible for. A/C number. Spot number etc.04 : 2010. 3) Hand signals must be provided when operator connects and backs vehicle. But if it is over 0.ALHM 4. 4) Before the hose is connected to the aircraft. 7) Equipment operator must deal with an emergency situation by checking the emergency switch on a direction panel. If the water supplied to the aircraft is checked by the local health authority.15 . Sanitary regulations 1) Potable water trucks must not be filled up from the same tap as lavatory trucks. (# Appendix 2). 6) The cleaning and chlorination of servicing vehicles must be performed weekly. Only products approved by the local authority (Korea Water Resources Corporation) may be used for the chlorination of drinking water. water destined for aircraft Potable water systems must be chlorinated.10 4-19 Rev. The mixture ratio of water and disinfects is 1: 5. to ensure thorough flushing of hose and nozzles. 3) Personnel engaged in the lavatory truck are not allowed to perform potable water service at the same area. if drain valve is not closed. the results must Est. 9) When providing potable water servicing. Sampling must be carried out not less than four times a year. 2) Total chlorine content at the point of filling into the aircraft must be in the range of 0. the Potable water servicer may only be used for aircraft servicing after a minimum of 30 minutes. 4) Water samples for bacteriological examination from airport water supply systems. 8) Layover aircraft must be drained by equipment right after entering into the dock. Ground Service keep an eye on the quide man. 7) Hose on potable water truck must be checked every month and replaced every year. c. 3) Once filled. When the hose is not in use. 5) The guide man must use signal lights at night or in low visibility and show the driver light by moving up and down. Driving in poor weather conditions(rain or snow) must be performed at low speed. b. a few liters of water shall be pumped to wasted. serving vehicles and aircraft water systems must be collected regularly by health authorities and airlines. all nozzles of connectors must be protected from contamination either by covers or by immersing them in receptacles containing chlorinated water 5) The contents of the potable water servicing must be drained not later than the 24 hours after filling. 000. in order to allow the chlorination agent time to react.04 : 2010.5 mg/l (ppm). 2) Potable water trucks and lavatory trucks must not be parked in the same area.11.5mg/l (ppm) the operator must inform airline of the content and action must be taken by airlines‟ instruction.04. operator must check whether drain valve is close and the water is not flowing out from drain master 10) When conducting potable water draining performed after final flight drain valve must be closed. if these are more stringent.3 ~ 0. The interior of the water tank should be scoured once a month to remove any deposits. That is because the compressor of potable water system will keeping operating when aircraft power is turned on. The water must be circulated within the servicer during this time to ensure thorough mixing with the chlorination agent. 6) Chocks must be inserted when vehicle left unattended. Quality Standards 1) Regardless of its origin. : 2001. 5) Bacteriological contamination of the water must not exceed the standards established by the World Health Organization (WHO) or tHose issued by the local health authority. 4. 7) Remove the coupling Hose from the fill Hose port and close the service panel. backing up with the hand signals by a guide man. 4) Operating procedures after water supply servicing are the same as the procedures of the other equipment. 5) If water overflows its flow port.04 : 2010. b. the operator must prepare for next operations by making up for water in case of being short of water. 3) The operator must check Potable water servicer in accordance with a daily check list. Ground Service be made available to carriers upon request.ALHM 4.5 Procedures a. 6) Facilities in the Water Supply Box must be checked and controlled at all times to prevent any damage. 4) Turn on the pump switch on the vehicle and supply drinking water to the aircraft. Another operator must take the Potable water vehicle to the water supply box.04. Potable water servicing with hydrant system 1) A group of two people will be assigned to the operation. 2) Before servicing. 2) Open the cover of water supply box. Approval by airlines must be made before using. Potable water servicing with vehicle 1) Hand signals must be provided when potable water servicing vehicle approaches aircraft. 3) An operator must unfasten the rubber Hose. Before connecting the fill Hose the operator must remove any deposit by opening the middle valve and disinfect the coupling.15 . 6) If it is proved that the water is inappropriate for drinking.11. 8) After removing chocks and checking obstacles around the vehicle. the operator must notify Maintenance team and ask for repair. 5) The operators must write out a working sheet and maintain a record about the quantity of Potable water which is supplied to an aircraft. 6) Close it by turning the fill valve lever anticlockwise after supplying potable water. personnel must wear hygiene gloves. turn off the pump switch. c. 4) After checking of the quantity of the Potable water through the gauge of Potable water tank. The operators must operate in regular sequence.10 4-20 Rev. Cautions before Potable water servicing 1) Supervisor must check Daily Flight Schedule received from ROC and notify operators of any specialties.11. personnel engaged in potable water servicing must keep his hands clean. when the hose is connected. a) Damage and implantation of the coupling b) The condition of the rubber Hose c) It is prohibited from controlling the main valve installed under the water supply box Est. If any defect is found. : 2001. airline must be notified of it. 3) Connect the coupling Hose to the fill port. 2) Open the service panel and pull out the compressed air by turning the fill valve lever clockwise. 5) Any irregularities must be informed to next operators. Water tank interior must be scoured once a month to remove any deposits. Aircraft tank chlorination 1) Aircraft water tank is to be chlorinated upon request. Treatment after servicing 1) Final check must be made whether there is any leakage after the completion of operation. 2) Potable water servicing truck must be chlorinated on a weekly basis and cleaning procedures are as follows a) Drain water in the tank b) After cleaning the tank with clean water. 2) After flushing. 4) Operators must remove all equipment and resources from aircraft.15 .6 Tank chlorination a. c) Fill clean water and disinfects mixed in the ratio of 1000 : 1 into the tank and wait for 30 minutes d) To clean the water tank. Connect the water coupling hose to the water tank of aircraft and fill chlorinated water up to the tank. d. the service will be completed. Drain the water after 1 hour and repeat this process 2~3 times. If there is any problem.11.12 Lavatory servicing Est. The water must be pumped to flush the inner tank. 8) The operator must check the heating condition of the Water Supply Box especially in winter. Work sheet must be filled in and maintained.10 4-21 Rev. Any abnormalities must be notified to relevant operators to prevent reoccurrence. operator must repeat the process 2~3 times. operator must take an action right away. 4. f) Clean the water tank with water and drain water (repeat 3 times) g) Products approved by the local authority may be used for the chlorination of drinking water b. Ground Service d) It is prohibited from dragging the rubber Hose on the ground. operator must notify an engineer in charge. e) The condition of connection between the Main hose and the coupling Hose f) Checking the condition of deposits in the water supply box (to prevent the Potable water from contaminating) 7) The operator must check definitely the condition of the middle valve to prevent the water from the water supply box. But if there is any remnant of the disinfectant. 2) Pull away the vehicle from the aircraft after finishing Potable water servicing. 3) If there is anything insufficient during servicing. And also make sure that the service area is free from any waste. drain water.ALHM 4. Potable water servicing vehicle tank chlorination 1) Water Service truck must be chlorinated on a weekly basis. 4.11.04. : 2001. If there is no problem.04 : 2010. operate servicing vehicle for 5 minutes e) Drain disinfects. Any wastes must be collected from the area. the operator must notify instantly an appropriate team. 12. Operators must observe Airside Safety Regulations.1 Purpose The manual is aimed at carrying out the Lavatory servicing by observing an operating standard. If any defect is found. Est. Supervisor (including Assistant manager and driver) is responsible for 1) checking FLT Schedule.5 Lavatory in accordance with A/C type a. etc 2) checking equipment and preparations for Lavatory servicing 3) Lavatory servicing operation 4) Final check for Lavatory servicing 5) Filling out a working sheet and a maintenance log b. Ground Service ALHM 4. A/C number.12. Hand signals must be provided when operator connects and backs vehicle d. When finishing work at night time. to prevent water tank and pump from freezing. Operators 1) Preparations 2) Lavatory servicing 3) Guide vehicle during connection with aircraft n backing (night time: light) 4.12.6 Procedure a. B767. A321 : Vacuum type b. B737 and freighter : Lavatory is separated from potable water 4. B777. The guide man must use signal lights at night or in low visibility and show the driver light by moving up and down. g. 4. Preparations 1) Supervisor must check Daily Flight Schedule received from Ramp Operation Center and notify operators of any specialties. B747-400. Spot number. c.15 .04. Equipment operator must deal with an emergency situation by checking the emergency switch on a direction panel. 2) The operator must check Lavatory truck in accordance with a daily check list.12. e.4 Caution a.10 4-22 Rev.3 Responsibilities and rights a. The guide man of equipment must be no more than 2~3m no that the driver can keep an eye on the quide man. 4. In winter season. Chocks must be inserted when vehicle left unattended. The operators must operate in regular sequence.11. the operator must notify a supervisor and ask for repair or maintenance team.12.12. h.4. Servicing must be provided by a group of 2 persons. operator shall drain water in the tank and pump. i. f.04 : 2010. : 2001. b.2 Scope The manual applies to Lavatory servicing provided by AAS and Ramp handling company for all types of aircraft. 4. operator shall perform heating. If cannot perform heating. Driving in poor weather conditions(rain or snow) must be performed at low speed. A330. Double 20 G/L. close the Drain Cover. the back side: 1 (Single) 2) The adequate quantity of water per each tank The adequate quantity of water: 3 G/L Est.11. b) Open the Drain Cover. put powder into the lavatory tank and repeat flushing 3 or 4 times c. disconnect the Water Hose and close the Service Panel.7 Procedure in accordance with A/C type a.12. 5) Check Lavatory Powder. b) Connect the sewage hose and the water hose each c) Pull levers one by one and drain sewage. Unless something wrong.. b. 4) Check Water Tank and Waste Tank. drain water after supplying 5G/L of water into each tank. B747-400/B777/B767 기종 1) Position and The number of Tank a) Position: Under the back of the aircraft b) The number of Tank: 4 2) The adequate quantity of water per each tank . Single 10 G/L) e) After pushing lever completely. Ground Service 3) Any irregularities must be informed to next operators. Procedure of B737-400 and 500 1) Position and the number of tank a) B737-400: the front side: 1 (single).The adequate quantity of water: 5 G/L 3) Procedure a) Open the Service Panel and connect the Water Hose. Unless something wrong. g) Supply 5G/L of water.(Lavatory Powder shall not be dealt with water) b. lock the plug and close the Service Panel and the Drain Cover g) After finishing the procedure.04. 4. disconnect the Sewage Hose. f) Supply 5 ~ 8G/L of water. B747–200/B747-300 1) Position and the number of tank a) The front of the aircraft: 4 (Upper deck 1/ Double1/ Single2) b) The middle of the aircraft: 1 (Double) c) The back of the aircraft: 3 (Double) 2) The adequate quantity of water per each tank a) Upper deck: 6 G/L b) Double: 11 G/L c) Single: 8 G/L 3) Procedure a) Open the Service Panel and connect the Water Hose. : 2001. disconnect the Water Hose. Lavatory Leakage check A procedure of Lavatory leakage check is same as normal procedure. connect the Sewage Hose and open the inside cap c) Ensure that sewage is completely drained by pulling 4 levers one by one and pushing the Sewage Hose d) For Flushing.15 . e) Repeat the above procedure more than 3 times f) After pushing lever completely.10 4-23 Rev.ALHM 4. d) Put levers and supply water (Upper deck 8 G/L. disconnect the Sewage Hose.04 : 2010. the back side: 2 (single) b) B737-500: the front side: 1 (single). ( 2 in one team) 2) The direction of entry shall be ahead. Drain Valve and etc) is out of order.15 .11. 4. open emergency pump box to handle each lever. not like other equipment. Procedure of A321 1) Position and The number of Tank . connect the Sewage Hose and open the inside cap. Engine Bonnet. drain water after supplying 3G/L of water. On Light will be shown on Vacuum Pump Est.04 : 2010. Repeat this procedure 3 times d) After pushing lever completely. drain water after supplying 3G/L of water. Work basic rule 1) 2 staff shall work as one team. stop moving about 5 seconds to fill compressed air. close the drain cover. Ground Service 3) Procedure a) Open the service panel and connect the water hose b) Open the Drain Cover. b) Even though the truck has camera. Lift Platform manual 1) Do not turn off engine to use Lift Platform.The adequate quantity of water: 3 G/L 3) Procedure a) Open the service panel and connect the water hose b) Open the Drain Cover. When compressed air is not enough. Drain sewage by pulling the lever c) For Flushing. connect the Sewage Hose and open the inside cap. c) Ensure that sewage is completely drained by pulling the lever towards right and pushing the Sewage Hose d) For Flushing.ALHM 4.8 Lavatory truck service support as ahead entry a. disconnect the water hose and close the service panel. e) Supply 3G/L of water. f) Supply 3G/L of water g) Unless something wrong. an indicator shall lead the truck 4) Brake is oil pressure method. 3) When lavatory truck gets close to aircraft or moves backward. not to clash with aircraft.12. 5) Be aware of the location of three emergency switches. 6) When lift platform up. b. the truck shall move smoothly under the control of a indicator a) When drive.Work position: the rear of aircraft 2) The adequate quantity of water per each tank .10 4-24 Rev. Unless something wrong. 2) Hold Platform switch as “up” to raise and as “down” to let down. Repeat this procedure 3 times e) After pushing the lever towards left. : 2001. disconnect the Water Hose. put powder into the lavatory tank and repeat flushing 3 or 4 times. disconnect the Sewage Hose. the truck shall stay about 50cm away from aircraft. d. One is at driver gauge and two are on work platform.. 7) When system(such as Platform. 3) When hold Vacuum Pump as “on”.04. lock the plug and close the Service Panel and the Drain Cover f) After finishing the procedure. driver shall monitor the camera in the truck which shows the rear of the truck and sound an alarm to let other workers know. disconnect the sewage hose. The driver shall pay attention to only drive not to use W/T and check flight schedule. put on the handbrake and insert chocks h. 4.13.10 4-25 Rev. open the door. driver shall secure a safety distance to respond an emergency. 4. Driving with passengers shall not stop ramp bus and shall not open the door without notice. lavatory service provide again for arrival flight by manual. umbrella 4. the truck moves out. A/C NO.11.13.13. Water switch hold as “open” to fill water..13 Ramp Bus 4.04 : 2010. When the driver support crew. put the gear in low. SPOT NO.04. When driving the back of the vehicle without turn signal.ALHM 4. 4. 4) Vacuum Valve hold as “open” to drain sewage. 4) All inadequate service during work. b. 6) Other procedure is the same with a normal vehicle. Supervisor checks and orders all the matters(FLT NO.13. PAX and VIP etc) and the driver inspects the ramp bus.3 Cautions a. Driving with passengers must be performed at low speed.4 Departure a. Operation after the completion of processing information 1) Before finish work. 5) After clean area and taking out all tool. The driver must check ramp bus in accordance with a daily check list.2 Equipment and resources - RAMP BUS WALKIE TALKIE In case of rain. the driver must notify Maintenance team and ask for repair. 5) When flush. after checking if step car connects the aircraft or not. b. the handler shall improve service by briefing and workshop. stop engine.15 . f. If any defect is found. All sewage from the truck shall be removed in service area. make sure there is no leakage. Est. 3) When carrier requests. c. In driver‟s absence. Ground Service then Vacuum Ready light turn on in 5sec. Driver shall observe a regulation speed (35km/h) in Ramp. g.. The driver shall make a concession in order to keep ramp order e. : 2001. 2) After works the truck shall be moved away from aircraft and fill out the result on work book. d. STD. c.1 Purpose The manual is aimed at observing an operating standard in order to provide ramp bus for passengers at remote spot. open the door and wait. the driver shall perform final check in accordance with check list. A found article from the ramp bus shall be sent over to airport service staff flight and the driver shall fill out a lost & found sheet. The Driver shall keep the ramp bus clean. release the parking brake and move to the gate.5 Arrival a.(If possible.04. The driver shall not drive under the wing.(When departing. start announcing and leave departure gate by a signal. close the door. When departing. If possible. SPOT NO. the operator services umbrella between step car and ramp bus and parks step car away the place watered) 8) In case of De/Anti icing. The Driver shall keep the ramp bus clean e. appearance. release the parking brake and drive a ramp bus to the departure gate. PAX and VIP etc) and the driver inspects the ramp bus. 10) The driver should know the destination of ramp bus. provide cobus for Wheelchair passenger. Check personnel‟s health condition. In case of domestic airport. the driver shall not support ramp bus close to aircraft due to a slippery road 9) After finishing. open the door and board. the step car shall be positioned between after door and forward door. appearance. d. check passengers near the door through the mirror. 7) After 40~45 passengers boarding (70~80 passengers in case of Cobus). 1) Start engine. check inside the ramp bus.11.15 .13. 4) The driver shall keep 3m between the step car and the ramp bus 5) In case of the ramp bus with two doors. 7) In case of rain. b. attendance and uniform.. ramp bus should be parked close to step car to avoid rain. The driver shall provide the ramp bus as follows unless Airlines or Ramp operation in charge request the driver. A/C No. attendance and uniform. STD. 11) After finishing. : 2001. close the door. release the parking brake and drive a ramp bus to the departure gate. 4. 2) The driver shall wait in a safety area 5 minutes before ETA 3) After the aircraft parks in the spot. Ground Service c.10 4-26 Rev. 6) Put on the parking brake. turn on the turn signal for next ramp bus) 5) After arriving at the designated spot in the shipside. put on the parking brake. The driver approaches the ramp bus toward the step car and start boarding. A/C NO. d.04 : 2010. the driver shall take ramp bus in a parking lot or next spot. c. 3) The driver shall check flight No and the destination. 1) Start engine. Check personnel‟s health condition. 4) After 40~45 passengers boarding (70~80 passengers in case of Cobus). record daily log and support order and store key in the storage. The driver shall provide the ramp bus as follows unless Airlines or Ramp operation in charge request the driver. and destination and approach around 3m towards the step car connecting with aircraft 6) After deboarding. check flight No. 2) After arriving at the departure gate.ALHM 4. Est. make sure that the engine stops and the step car connects with the aircraft. Supervisor checks and orders all the matters(FLT NO. 12) The driver should know the destination of ramp bus. Est. f.2 Equipment and resources - STEP CAR or MANUAL STEP WALKIE TALKIE 4. Check personnel‟s health condition. check inside the ramp bus.10 4-27 Rev.4 For out-bound Step car a.04 : 2010. appearance.14 Step Car 4. the operator shall fix the step car by running the stabilizer lever and hang safety belt on the entrance i. d. The operator shall not drive under the wing tip and the bridge. b. A/C NO. attendance and uniform. ramp bus should be parked close to step car to avoid rain.04. the operator shall not use the step car with canopy.14. g. Unless the operator use hydraulic pump. the operator shall use the step car. In case of rain. When engines are running.14. And the Manual step shall be used in narrow body including of A321 b. A found article from the ramp bus shall be sent over to airport service staff flight and the driver shall fill out a lost & found sheet. 4. the driver shall take ramp bus in a parking lot or next spot. d. turn off the engine excluding winter season 4.14. 1) The operator assign the step car in accordance with A/C type. The operator shall keep the step car clean. the operator shall remove ice or snow from the stair or platform. the operator shall not leave step car around the aircraft h. PAX and VIP etc) and the driver inspects the step car. When waiting for a long time due to cabin cleaning or maintenance. 9) After deboarding. When connecting with aircraft.15 .(If possible.3 Cautions a. Ground Service 8) After arriving at the gate. SPOT NO. Supervisor checks and orders all the matters(FLT NO. The operator shall provide the step car as follows unless Airlines or Ramp operation in charge request the driver. e.11. turn off hydraulic pump switch.1 Purpose The manual is aimed at observing an operating standard in order to provide step car bus for passengers and crews at remote spot. The operator must check the step car in accordance with a daily check list. If any defect is found. STD. put on the parking brake. c. In case of wide body. the operator had better use the step car with canopy c.ALHM 4. : 2001. the operator services umbrella between step car and ramp bus and parks step car away the place watered) 11) After finishing.14. In case of strong wind(More than 50 KNOT). 4. In case of winter season. the operator must notify Maintenance team and ask for repair. open the door and deboard. 10) In case of rain. put the gear lever in neutral and put on the parking brake. PAX and VIP etc) and the driver inspects the step car. push the safety guard out) 6) Adjust the height of the platform to suit the door sill. 3) When approaching the designated spot. 17) Release the parking brake and put the gear lever in rear. SPOT NO. In case of standby for a long time. attendance and uniform d. (In case of B767. 16) After airport service staff get out. 20) The Stair is in place by putting the stair and the tilt lever down 21) Turn the pump switch off.04. Start engine. A/C NO. The operator must check the step car in accordance with a daily check list. the operator must notify Maintenance team and ask for repair. put the stabilizer down completely and fix the step car on the ground.11. If there is no guide man. 8) Put the tilt lever up to adjust the slope of the stair and the platform. move to the designated spot.5 For in-bound step car a. STD.04 : 2010. 5) Make sure that put the safety guard back. the operator shall fix the step car by running the stabilizer lever and hang safety belt on the entrance. hang safety belt on the entrance of step car 4.ALHM 4. the operator starts engine. After the aircraft parks in the spot.10 4-28 Rev. the step car shall stop once in 10m/5m/3m 4) Put the gear lever in neutral and put on the parking brake. 22) Release the parking brake and drive the step car by putting the gear lever in forward 23) After finishing above procedures. c. put on the parking brake and turn on the pump switch. the operator backs the step car by checking by himself. Check personnel‟s health condition. 7) Put the pump switch up. 10) Release the parking brake and put the gear lever on forward 11) The operator approaches and connects the step car towards the aircraft door by using only brake 12) After connecting with the aircraft door. 15) After airport service staff enter into the cabin. put the gear lever in neutral. 19) After arriving in a safety area. When waiting for a long time due to cabin cleaning or maintenance. make sure that aircraft pushes back. Supervisor checks and orders all the matters(FLT NO. (lower than 15~20m) g. The driver shall wait in a safety area 5 minutes before ETA f. If any defect is found.14.15 . 13) Run the stabilizer lever. 14) Get off the driver‟s seat and check if the safety guard of the platform is safe or not. 18) The operator backs the step car in a safety area by hand signal of guide man. : 2001. 9) Put the stair lever up and adjust the height of the platform 20 cm lower than the door sill. appearance. make sure that the engine stops and connect the step car with the door sill by hand signal of a guide man. Same with departure procedures after connecting the step car with the door sill. move to a parking lot or next spot. b. Ground Service 2) After warming up the engine. Est. release the parking brake and drive the step car to the designated spot e. In case of periodic inspection.15 Procedure of Equipment Inspection 4. Each station plans and conducts daily inspection. disconnect the manual step from the aircraft unless a mechanic requests.14.4 Periodic inspection for Non-powered equipment a. 4.10 4-29 Rev. 4.15. must keep it for one year and in case of periodic inspection record. The left of the safety guard and the left of L1 Door should align c. 4. relevant team shall record and notify mileage and working hours of last inspection or type.04 : 2010. Relevant team shall make a inspection beyond 10% of periodic inspection standard including mileage and working hours. mileage and working hours and of next inspection.6 The way for manual step gets to aircraft a.1 Purpose It is for efficiently perform maintenance and life extension to follow the manufacturer of the vehicle and equipment preventive maintenance and to meet legal requirements for regular maintenance and inspection of equipment performance. relevant station must request to repair it to specialist. All stations plan and conduct self-inspection. d.15 . Periodic inspection for Non-powered equipment must be conducted by relevant station once a year at least b. c.15.15. The right of the safety guard and the right of L1 DOOR should leave 20cm at least.15. conducted by AAS airport services In case of overseas stations.04. 4.4. Make sure that put the left of the safety guard back b. : 2001. must keep it until disposal of equipment. After supporting lay over aircraft. Est.2 Scope All areas where ramp handling operations are conducted In case of domestic airport. pre-inspection before working.15.5 Record and Document management In case of daily checklist. conducted by ramp handler. Relevant team establishes periodic inspection plan every month. 4. If relevant station is impossible to repair non-powered equipment. d.11.3 Periodic inspection powered Equipment a. Ground Service ALHM 4. e. b. water basket. Safety belt A. floor. Are untidy seat belts crossed over neatly.15 . Are there any traces on the carpet? of gum B. food on the meal tables? B. Pillows are laid on the blanket neatly? 11. Are there any traces such as coffee. toilet bowl. FLIGHT NUMBER: Items AIRCRAFT NUMBER: Contents Section Purser’s chief’s signature signature 1. wall? B. Paper Towel. Are bassinets packed clean? Marking good: ○.11. Ground Service ALHM (Appendix 1) Cabin cleaning checklist 200 . damaged covers on the seat? 4. Toilet A.Unloading/arranging Are pillows and blankets loaded in accordance with pillow and standard? blanket B. Are all waste and items removed? 8.10 4-30 Rev. Are all items removed and replaced properly? B. Empty waste bin? 6. Mirror. Gum removed? 10. Waste/items A. Bassinet to the types of flight? A. : 2001. .04. Meal table folded in the upright position? 7.Carpet and removing A. Passenger briefing card are prepared according briefing card 12. Passenger A. Floor A.04 : 2010. bad: X Others Checker Signature FINAL Purser CHECK Est. Roll paper Setting? D. Headrest A. Are seat pockets arranged according the standard? 3. Are all wastes and supplies removed? 9. Seat pocket A. Meal table A. washstand. Is there any water on the floor? C. Are there any soiled. Oven interior. . 2.4. Liquid soap restocked? 5. Are toiled lid closed and is toilet interior clean? C. juice. kitchen table? B. normal: △. Remove and replace all headrest cover cover B. Galley A. Are bassinets kept in the right position? B. VIP. 5. c. b. passengers under sickness.1 Purpose These regulations are applied to passenger handling performed by the company as the top priority.2 Applicability These regulations are applied to passenger handling performed by the company as the top priority. In this particular chapter. Passenger handling service agents or outsourcing company workers must get fundamental trainings before they start carrying on their work. responsibilities for enactment and amendment fall under the leader of the airport service operation team. 5.1 Responsibilities for Enactment and Amendment a.1.11.10 5-1 Rev.04 : 2010. Employees from affiliated handling companies should follow certain procedures of their companies‟ own. etc.2 Passenger Processing Procedure 5.1. Passenger Handling 5.1 PASSENGER CHECK-IN 5.1 Preparations before Boarding Procedure a.04. Needed forms for boarding tickets.1. CIP. is needed. baggage tags have to be prepared in Est. b.3 Responsibilities 5. 5. Employees have to perform tasks according to loading and processing regulations of the passenger handling procedure. Passenger Handling ALHM Chapter 5.2.1. Personnel or departments under those regulations are responsible for operating according to them and for reporting additional amendment and requirements to the leader of the airport service operation team when they are different from local and international organization regulations including IATA. advance seat arrangement condition. b. Passenger-handling-related departments/divisions should establish and run a specific operating procedure in order to carry out certain tasks.1.3 Employees’ Responsibilities and Duties a.3. reservation confirmation. The specific operating procedure by department/division should include airplane loading and processing regulations of Ch. 5.2. 5.3. The safe management team has to agree on enactment and amendment in this chapter. : 2001. 5 Passenger Handling.5. However. b.1.1 General Rules 5.1.3.15 .2 Responsibilities on Departments/Divisions in Charge of Passenger Handling a. Advance editing on schedule change confirmation. 1.11.2. Processing Tasks 1) Agents take passengers‟ tickets and passports (and visas) and confirm their consigned baggage. and contents after they are consigned with baggage.3 Boarding Procedure 5. around their workplaces. a) Did you pack up your item(s) by yourself? b) Does anyone consign an item to you? c) Have you leave your items alone even for a second after you pack them up? d) Are there any firearms included in your baggage? ※ As long as items are transportable by plane. 5.2. IATA DGR) 7) Agents have to process tickets and inquire and confirm the weight.2 Boarding Process Performance a. : 2001. Tasks around boarding areas and entrances are carried out under staff‟s supervision. General Information Fugitives and expellees need to be screened in advance. 3) Agents check if passengers are identical to ones on their passports (or alternative documents. Employees should check on arrangement. cleanliness. they are handled as consigned and portable baggage (Reference: Airplane Loading and Processing Regulations Chapter 6 Baggage. BTP.ALHM 5. terminal. left belongings. FIA.1. 9) Agents guide passengers through for the adequacy of their portable baggage.15 . and reservation status on passengers‟ tickets.04. 5) When consigned baggage takes place.10 5-2 Rev. 4) Agents regard KIOSK as confirmed passengers. agents inquire of passengers for security. etc.04 : 2010. Criminals and mental disables have to be confirmed and required to board with supervisors in order to prepare for emergencies. 2) Agents confirm airlines.1. c. and equipment like BPP. 6) When difficulties occur during the security inquiry. agents put all unused forms (boarding passes and baggage tags) in a place where no unauthorized people can approach.4 Boarding Procedure Flowchart Est. agents can ask passengers to answer on the security guide attached on the counter. Passenger Handling advance. b. classes. 8) Agents reconfirm passengers‟ itineraries and put the bag tag on their baggage. 5. 10) Once the boarding procedure is complete. numbers. destinations.2. and so on needs to be confirmed if worked properly. 20 minutes before boarding if it‟s an international flight or 10 minutes before boarding if it‟s a local flight.2. patients. seniors and passengers with infants while looking around their gates. Est. Star-Alliance Gold passengers and need to be prepared to have pre-arranged passengers on board and confirm IRR issues. and etc. it needs to be processed as consigned baggage in advance. Boarding announcement starts after the boarding sign reception is complete.3 Boarding Procedure a. d.15 . Designated agents make sure targeted flights‟ reservation status. Local Flights Passengers behind the 15th row: Passengers ahead of the 14th row Passengers behind the 20th row: Passengers ahead of the 19th row Passengers behind the 25th row: Passengers ahead of the 24th row f. the announcement can be omitted. Agents check on in-flight situations and confirm approximate boarding time and boarding signs with cabin managers. . Boarding Priority -Stretcher passengers -Handicapped and patient passengers -Seniors. The chief officer at the airport service site discusses the captain and cabin manager(s) for patient passengers according to Medical Clearance of the medical service team and reaches a conclusion if they can be on board or not. 5. there can be changes depending on the circumstances on sites b. Star Alliance Gold Members -Travel Class Passengers boarding inside the Travel Class International Flights: passengers at the back go first and others go sequentially. but. Look below for boarding priority.04 : 2010.11.Local flights: Stand by at a targeted boarding gate 25 minutes before the flight departure time .5. designated agents start an oral guidance for seniors. c. : 2001. e.04. When the announcement is on. g. Passenger Handling ALHM 5. passengers with infants and children -F/Class. like oversized baggage. VIP/CIP issues. c. If there are passengers with baggage that is illegal to carry. all designated staff should start greeting for boarding and let those pre-arranged passengers on board first. d. C/Class. Designated agents in charge are to be stand-by in proper time after they get hold of major issues about targeted flights and prepare documents needed for their work such as in-flight transfer products and pouches. when the announcement is on. equipment tests. When uncertainties occur. Boarding preparation announcement is on 2 mins before boarding begins for local flights or 5 mins before boarding begins for international flights.2 Preparations Ahead of Boarding a.10 5-3 Rev.However. passengers with infants.International flights: Stand by at a targeted boarding gate an hour before the flight departure time . b.2. gate comments. and boarding signs. Designated agents answer passengers‟ questions and pay attention to oversized bags. If needed. Flight cancelation and delay due to natural disasters b. weight and balance (CAPT and CREW) . Normally passengers can get off the flight when they arrived at a stopover airport. Unless there is a certain issue like prohibition of departure by national law in a departing country. but they keep passengers‟ properties when the passengers want the agents to keep them. j. d. the door is supposed to be closed after all processed passengers are on board. c. k. 5. Agents hand over documents and products related to flight operations like general declaration. Agents conduct needed procedures like alternative itinerary preparation and voluntary endorsement for missing passengers due to their mistakes (late showup etc.15 . Agents give the door close sign to cabin managers. In general. Terror and Security-Related Situations d. b.1 Grounds for Ramp-In after Flight Push Back a.2 How to Process a. Agents figure out the status of connecting flight passengers.2. Agents announce where to stand by and need information like the boarding time and gate when going on board again. 5. i. Agents check out a push back situation and report it to their boss when problems occur. e. Est. agents hand over baggage and tickets of missing passengers in person. passenger manifest.5.5 Connecting Flight Passenger Processing 5. Various IRR issues happening during the boarding procedure should be reported to designated personnel. and the company have no obligation to pay any additional expenses.2.1 Preparations a. Ramp-In by passenger requests is accepted only when patients emerge.ALHM 5.). However. b. : 2001.4 Boarding Completion Tasks a.2. b. Before the door close sign. Transit cards are recollected when passengers are on board again. f. concerned department(s) should be informed. Emergency patients c. they are given transit cards. When those passengers get off. after the boarding procedure.04 : 2010. Passenger Handling h. if an excessive delay is expected or if passengers not on board are expected to give up boarding. and the report should be maintained. g. 5.2. the door can be closed even though not every processed passenger is on board. Needed actions like checking on the procedure and paging announcements should be taken care of in order to complete boarding 5 minutes before the estimated departure time. SHR (Special Handling Request).10 5-4 Rev. but it is not allowed when the regulations prevent it. cabin managers and designated gate agents must confirm the number of passengers for each flight.2.11.04. Agents prepare for transit cards that connecting flight passengers need. It is a general rule that baggage of those who miss their flights is off-board.6 Getting off Procedure 5. d. c.2.5. 5.6. c. and various accidents can be prevented since physical screening on passengers is possible. b. Passenger Handling ALHM 5. 5.8. Excess baggage can be a fatal.2. 5.2. hazardous factor in terms of emergency evacuation when emergency takes place since the excess baggage placed in the front or back of a seat blocks the hallway. Before the door close.2.2 Getting off decision making authority a. Baggage in overhead bins can cause safety trouble since it can fall during the flight or while they are loading or unloading it. Control on excessively-carried portable baggage. It is possible to accept passengers‟ requests having not been resolved due to various factors (alternative ticketing.5. check thoroughly on various issues of passengers that are not filtered through the boarding procedure.1 Definition Gate Filtering is a scheme where agents at the gate.8 Excessively-carried Portable Baggage Processing Guide 5. Portable baggage can disturb the refreshing in-flight service since it can block the hallway and the movement of passengers and flight attendants if it is excessively carried. it depends on the captain of the flight. etc. 5.3 Procedure Guide „Gate Filtering‟ Tasks Aircraft access and gate entry control for unauthorized passengers Checking on prohibited goods and oversized baggage Checking on passengers needing help. After the door close and before the door open.) b. and prearrangements can be eventually confirmed.7.15 .2 Purpose a. like passengers accompanied with infants Physical check on passengers (drunk passengers.7 GATE FILTERING Processing Guide 5.8. emergency exit seat arrangement. d. patients and other handicapped passengers‟ boarding.6. : 2001. c.2. agents‟ mistakes. 5. b. It will contribute to reconsideration of the service since it can be used as an alternative in order to directly maintain and see whether handling companies and employees conduct the procedure and keep their policies.04 : 2010.2. Checking on suspicious passengers with fake documents 5. patients.7. and passengers‟ mischievousness) before boarding and to settle the passengers‟ potential discontent.1 Issues on Safety a.2. for the last time.2.2.11. boarding and getting off of the passengers depend on both the captain and cabin managers. It can avoid accidents since it can cover all cases exempt from the policies.7. Flowchart Est.2 Procedure Guide a.04.10 5-5 Rev. etc. In order to operate on time. seat no. j. h. c. : 2001. baggage tag number.15 . such as flight delay. Processing manner for consigned baggage of a no-show passenger is as follows:) g. and after that they let the handling company know that baggage offload is complete.5. loading management. The site that consigned baggage is handed over to a handling company is either the entrance of the flight or wherever handling company agrees to depending on the circumstances of the airport service site.8. which is mistakenly arrived due to the company‟s mistake f. When an appropriate security check is completed for consigned baggage. and other airport operating conditions e. which is not the passenger‟s fault. After checking on no-show passengers and their flight no. even though his/her consigned baggage is already loaded c. m.. cases following will be exempted : b. However. When a passenger and his/her baggage are separately on board due to the airline company‟s operating issues.10 5-6 Rev.2. b. names. 5.9 No show Passengers’ Baggage Unloading Procedure a. i. When a passenger is unable to show up due to the lack of seats or the excess of capacity. The handling company informs the captain that baggage offload for no-show passengers is complete. When a passenger‟s consigned baggage is delivered by next flight due to aircraft weight limit. k. seat no.3 Processing Manner a. The offloaded consigned baggage is handed over to airport service agents so that passengers can get their baggage back. while the passenger leaves on the arranged flight as planned d. Consigned baggage must be unloaded if it is confirmed that the baggage owner is a no-show passenger.11. l. Service agents then confirm the baggage offload procedure went okay without trouble. and the number of baggage. Passenger Handling ALHM 5. cancellation.04 : 2010.. concerned gate agents check on their equipment and gate comments 20 minutes before boarding for international flights or 10 minutes before boarding for local flights..04. and they hand over disqualified portable baggage to handing companies after they process it as consigned baggage. Agents must put a „Limited Release‟ tag on baggage considered as consigned one and inform passengers that the company has no responsibility for whatever happens to the baggage. baggage number. Airport service agents write down the flight no. agents request a handling company to unload baggage and inform the captain that baggage offload is on.. and then handling staff inform airport service agents of baggage offload. The handling company locates the baggage of no-show passengers. baggage tag number for the offloaded consigned baggage on the gate journal.2. The door is closed after agents reconfirm the number of the passengers for the last time. passenger names. Est. ICAO needs to be prior to IATA DGR if ICAO and IATA DGR are different from each other.3. : 2001. Any happening related to DG transportation is considered as an incident if it pushes an aircraft or its passengers into a dangerous situation.3. including portable baggage going inside the aircraft. 5.5.04 : 2010. Passenger Handling ALHM 5.3.3.1 Purpose The purpose of this procedure is to regulate the procedure of the transfer and management of dangerous goods in the airport service area and thus to facilitate safe flight operation through effective management of dangerous goods.10 5-7 Rev. 5. etc. b.3. Est. property or environment or goods that are on the list of ICAOTI-ICAO Technical Instructions and IATA DGR. occur. All cases where dangerous goods are accepted and transferred need to keep regulations of a targeted country and articles in ICAO Doc 9282. 5.3. Dangerous goods that are not controlled by this procedure will follow ICAOTIICAO Technical Instructions and IATA DGR. 5. 5.3 DG (Dangerous Goods) 5.04. If packaging is seen to be imperfect. which could happen inside and outside of an aircraft. This procedure is applied to dangerous goods inside baggage. 5.5 "Dangerous goods incident" It is an incident.3.2 Application Range a.3.4 Regulations related to DG handling a.3.15 . where the damage of a person or property.3.3.3 Definitions of Terminologies The definitions of terminologies used in this procedure are as follows. it is included as one of the incidents. 5.4 "Dangerous goods accident" It is a kind of accident related to DG air-transportation. b.2 DG Transportation Technical Instructions Notices that are written and issued by aviation authorities according to Article 59 (Dangerous Goods Transportation and so on) or 61 (training as to the management of dangerous goods) in the Aviation Act.3.3.1 'Dangerous Goods' Goods having possibility to damage health. leakage of liquid or radiation. safety.11. carried by passengers or crews. Laws and regulations from a country which is related to dangerous goods will be applied to all airline companies which either have a layover or land in the country as their destination.3 'DANGEROUS GOODS REGULATIONS' (이하 'DGR') Books that are published by IATA and that indicate regulations on dangerous goods by countries and Airlines. which causes death or injury of a person or damage in properties 5.3. etc.3. CLASS 2: GASES c. g. CLASS 6: TOXIC AND INFECTIOUS SUBSTANCES g.6 The Procedure for DG Transportation 5.3. agents should pass the job over to the arrival airport. and they should process them according to the DG transportation procedure.15 .3.6. CLASS 9: MISCELLANEOUS DANGEROUS GOODS 5. agents responsible for them at the departing and arriving airports should be informed by letter. c. agents can get rid of dangerous goods or pass them over after keeping them within the site for a week.1 DG Handling Dangerous Goods should be handled by agents completing appropriate training sessions 5. Agents notice the airport service operation team and follow up according to the guidance from the team when there is no mention about loading dangerous goods in ICAO and IATA DGR. CLASS 7: RADIOACTIVE MATERIALS h.04 : 2010.04. CLASS 8: CORROSIVES i.6. CLASS 1: EXPLOSIVE b.11. baggage.3. Agents check on the types. packaging conditions. PACKING GROUP Ⅰ: GREAT DANGER b. When there are dangerous goods needing special care. b. The types and locations of dangerous goods needed to be handed over to the Est. Agents use table 2. : 2001. CLASS 3: FLAMMABLE LIQUIDS d.A in IATA DGR as a check list when taking dangerous goods. e. When it is impossible to let passengers know at the departing airport. CLASS 4: FLAMMABLE SOLIDS e.2 Maintenance of DG Regulations Airport service sites have to keep both the printed copies and electronic copies of DG transportation procedure and IATA DGR. ORGANIC PEROXIDES f. CLASS 5: OXYDIZING SUBSTANCES.4 DG Notices and Reports a.5 Classification of DG Dangerous goods can be classified by their characteristics and the extent of their dangerousness. and loading cautions of dangerous goods. and personal belongings.3 Reception of DG a. PACKING GROUP Ⅲ: MINOR DANGER 5.3. PACKING GROUP Ⅱ: MEDIUM DANGER c. b. DG should be placed in an isolated place.3.3.5. 5. Agents let passengers know of the impossibility of the transportation when detecting dangerous goods from them and also let them take care of their dangerous goods by themselves.5. Agents should check if passengers include dangerous goods in their portable baggage.6. weights.) f.1 HAZARD CLASSES a.10 5-8 Rev.5.6. Requested by passengers. 5. Passenger Handling ALHM 5. d.2 Classification by the extent of dangerousness a.3. 5.3. why according to the form 2 of accident/incident report. Ramp affiliated companies should operate a procedure that follows ICAO Doc 9284 and related regulations of each country.3.04 : 2010.A in IATA DGR should be placed at the boarding counter so that agents can refer to it when carrying out airport service tasks. Documents including items as to DG loading need to be kept for a year. like an amendment request. 1) Boarding counters (including transfer and KIOSK) 2) Boarding gates) 3) Baggage claim areas b. 5. b.1 DG Accident and Incident (Minor Accident) a.3. : 2001. The concerned airport service site should report according to the needed regulations within 24 hours from a DG accident/incident.‟ details about an accident should be included revealing who.9. 5.15 . Partner companies should operate an appropriate procedure for the DG transportation procedure of our dangerous goods. b. when. Passenger Handling captain by documents like W&B MANIFEST. The airport service site is responsible for checking if related partner companies maintain dangerous goods and keep the related regulations appropriately. c. need to be followed. 5.3. C-8. If they don‟t.3. and the team is supposed to declare the „undeclared DG reports‟ to a concerned department and related organizations. c. custody.ALHM 5. how.2 Undeclared DG a.3.04. and the airport service operation team should report „DG Accident/Incident Occurrence Report‟ and the solution of it.3.11.6. 5. Est.6. In the „DG Accident/Incident Occurrence Report.7 Partner Companies a. is applied. 1) Putting up DG-related training and various notifications on a bulletin board 2) Preparation for checking inside and outside 5. loading and unloading.6 DG Agent Designation The chief officer at the airport service site should designate an agent for DG-related tasks and ask him to do such things below. The concerned site should keep form 3 where emergency contact info. some actions. Airport service sites put a DG guidebook in places below and inform passengers about it.8 DG Training In terms of DG training. When each site discovers undeclared or mis-declared cargo.3. what. When an accident takes place during the DG reception. the DG training guide. d.3. the airport service site takes an initial action and handles the accident according to this procedure. it has to be reported to the airport service operation team and concerned department(s) of the country.9 DG Accident/Incident (Minor Accident) Undeclared DG Handling Procedure 5. where. 5. and the captain needs to sign on the documents.5 DG Guidebook Provision and Bulletin a. c. The table 2.9.10 5-9 Rev. related DG accidents/incidents is written. the captain or cabin manager should be informed about it.04 : 2010. where. c. Frequent training about security issues.5 Loading Weaponry 5. d. etc. why. flammable materials. has a layover. Emergency contact info of security officers and the security department should be quipped. Weaponry can be transferred only when it does not break any regulations in a country in which the flight takes off. what. or suspicious cargo or passengers cannot be loaded without restrictions. it has to be written in detail by who. Passenger Handling b. : 2001.04.1 Foundation Fatal weaponry cannot be permitted on the plane in any case.11. The body of a firearm and bullets should be separated while transferred. and portable baggage should be conducted without issues and those need to be checked if they are only conducted just to be shown.15 . after getting an appropriate permission. Firearms. Searching processes for passengers. It needs to be checked if service provider search and security guard supervision are conducted. 5. Unauthorized personnel cannot handle consigned baggage and cannot enter a cargo handling area. g.4 Security a. should be conducted for staff from handling companies. b. i.5. c.2 Weaponry Transportation Condition Weaponry should be transferred as consigned baggage under the conditions mentioned below. b. 5.ALHM 5. The doors on the flight should be restricted only by authorized people. cargo. a. weapons. It can be transferred as long as an appropriate permission is endowed. and it has to be made sure that nothing intertwines goods that are completed their screening. and the captain should record it on paper and return them to the passenger after touching down on the ground. like terror threat. when. Catering and other in-flight goods are loaded according to the related regulations. h. explosives.5. Baggage for nobody. 5. weaponry with an appropriate permission should be consigned.10 5-10 Rev. how according to the „undeclared DG report‟ form of form 1. a passenger who possess a weapon in order to conduct a certain task can separate bullets from the body of a firearm and put them in a weapon case in a cockpit under the captain‟s supervision. and Est. it cannot take off without restrictions even if it runs out of time. are loaded according to the loading procedure. they have be to be reported on a regular basis. toxic chemicals. When declaring the „undeclared DG report‟. consigned baggage from others. consigned baggage. j. and there have to be security solutions for possible problems. However. f. and corporation with in-airport organizations (agencies) should be carried out flexibly. and it must be declared to a related department when spotting it. e. and lands. and if irregular or spying issues. If there are some passengers missing on the plane. b. a flight attendant. A cockpit crew gives a signature.5. 5. and a entry agent c. 1 for a concerned department/organization. As soon as the message is received. Passenger Handling ALHM bullets must be packed safely.5. the weaponry unloading procedure is conducted with the corporation of the related organization. 5. call a related organization.4 Arrival Airport Handling Procedure a.10 5-11 Rev. b.5. : 2001.11.6 Company Mail Est.3. 5. Filling out 3 of them (1 for the site.5.15 .1 Departing Airport Handling Procedure a. After the flight arrives. the weaponry unloading procedure is conducted with the corporation of the related organization.3.4 Arrival Airport Handling Procedure a.4 International Line Handling Procedure 5. It is placed in a consigned baggage loading area.3 Sending Out a Message Send out a message related firearm embarkation to an arrival airport 5. 5.2 Loading Airport service agent should move a firearm to the ship side with an agent from a related organization and confirm until it is completely loaded on the plane.3 Domestic line Handling Procedure 5. The weaponry embarkation message should be checked and noticed to a related organization in advance. Tagging 5.4.5.1 Departing Airport Handling Procedure a. Noticing a related department/organization and flight attendants of a related flight c.4.3. Tagging on the weaponry 5. Filling out a weaponry take-over form d. and 1 for flight attendant e.5.04. Filling out a weaponry take-over form d.5.4. Weaponry reception b. 5. and a passenger service agent on the forms f. Getting signatures of staff of a related department/organization.5. Sending out a message to a related team and site b. b. After the flight arrives. An agent from a concerned organization joins. Weaponry Reception b.04 : 2010.3.4. Filling out 3 of them (1 for departing airport.5. c. Noticing a check-in counter supervisor.2 Loading a. and 1 for a related organization) e. 1 for a cockpit crew.5.5.3 Sending Out a Message a. Registering under the remarks on the system 5. a L/D. Except for Article Na in 5. e. The international postal authority gives permission for us to send co-mails by our flights for free. 5. When passengers go on the earliest flight or when the door is closed for a long time.7.04. All imported and exported co-mails should be sent within tariff and all other tax-related regulations and local regulations. Co-mails shouldn‟t be left out. co-mails should have co-mail tags on them.3 Door Open Procedure a. d.7 Aircraft Approach – Door Operation 5. Co-mails are loaded with baggage with the same destination(s) and must be located at LDM. Co-mails could go under the X-ray screening due to the local safety regulations.6.5. Regardless of kinds of aircrafts.15 . Est. f. The weights of co-mails should be reflected to the weight of baggage. 5. airport service agents carry out the door open procedure outside of the plane in order for passengers to get off.3 Dispatching When sending out. a mechanic practices the door open.2 Condition Co-mails are limited as either mails between offices.4 Security Co-mails should be sealed at all times if possible. c.1 Definition It is called a „co-mail.6. A cabin crew practices the door open if it is a flight in an extraordinary case.6.04 : 2010.11.7. The central mail room is located in the headquarters or a branch office. Subjects for the door open procedure by situations b.4 Way to Door Open a. and it must take care of all mail transportations. opens the door by the following procedure.2 Application Range It is applied to the door operation for all aircrafts.‟ and it is used as a communication means between this company and overseas branches. they have to be sealed again. After confirming if a boarding bridge or steps are connected perfectly. When a flight is for testing or training.6. 5.7.7. a cabin crew or mechanic carries out the door open procedure when the door is open from inside. 5.7. 5. or mails from/to agency companies. 5.10 5-12 Rev. mails related to co-operation between airline companies.1 Purpose Its purpose lies in preventing the escape slide inflation and safety-related accidents as we set and practice an appropriate aircraft door operation procedure.3. a mechanic opens the door before crews arrive. 5. Co-mails are transferable without the list of loads. : 2001. Passenger Handling ALHM 5. When co-mails are open due to the request of the customs. 8. 5.B747 b.5.A330 B767.After getting a sign from a cabin crew inside the plane. 5. assign aisle seats at the front if possible. the cabin crew steps back into a safe distance after giving the sign. 5. Therein. After the door close. provide and assist with wheelchairs as long as it is possible. b. an agent opens the door.10 5-13 Rev. knocking or hand signaling would not be necessary.Applied only for the door open .Sign with each other thru the small observation window of the door by a thumb up) -After touching down : A service agent does it outside the plane . 5. b.7. The Door close of all airplanes is conducted by a cabin crew inside the plane.After getting to the destination) : Carried out by a cabin crew .B777.1.5 Door Close Procedure a. Send out a message to the arrival airport.04. open the door according to the door open procedure in Article 2.04 : 2010. b. Regardless of aircraft types. Inform a cabin manager through the system where passengers‟ preferences as to the getting-off procedure are registered.3 when the door has to be open again due to certain issues. : 2001.A321. c.11. c.Applied only for the door open .8.Sign with each other thru the small observation window of the door by a thumb up A320.8.15 . Although the wheelchair service must be applied when passengers make a reservation. even if they are applied at the boarding counter. After checking if a red light is on or not according to a sign saying „Don‟t open the door when red. follow the door open procedure in Article 5.‟ on the wall of the door. and an airport service agent moves out to a safe distance after giving signals .8 Passenger Boarding Equipment 5. the cabin crew opens the door. .2 Seat Arrangement a. Est. If arranging seats as planned is not possible. For needed passengers.3 Departing Airport a. When a cabin crew closes the door inside the plane. an RPA agent provides a wheelchair and assists them with boarding and CIQ procedures and boarding. Arrange designated seats (Refer to „Chapter A-4‟) b.7. a service agent checks from outside if the door is completely closed.1 Wheelchair a.After getting signals from a outer service agent.3.2. Passenger Handling ALHM Aircraft When to open the door Mutual Signals B737 . an airport service agent should check if the door can be open as the agent communicates with a cabin crew through the observation window of the door by a thumb up. 1 Cabin Service Training Team On-board wheelchair user (cabin crew) training 5. The agent assists the passenger with needed procedures and hands over the passenger to a caregiver of the passenger at the airport.4 Boarding and Getting off a. 5. c. b.7.8.8. 5. the agent should ask first since it can make the passenger unhappy due to cultural differences.8. 5. b. Handicapped. Patient Passengers 4. Wheelchair passengers go first at all times. : 2001. A duty MGR notices the airport service directing team with the current status of capacity every month by eye in the case of local flights where PURS reports are not used. On-board wheelchairs should be placed inside the plane. there may be some cases where an RPA agent needs to touch a passenger‟s body.15 .7.8.6 On-board Wheelchair Procedure a. Getting-off procedure can be adjusted according to the passengers‟ preferences.04 : 2010. Stretcher Passenger However. b.8. Economy Class Passengers 6.7.11.4 Maintenance Control Team Inform the airport service directing team about the location and date of attachment and detachment of an on-board wheelchair related to outsourced heavymaintenance. F Class.5 Arrival Airport a.7. C Class Passengers 3.8.04. Passenger Handling ALHM 5. regular wheelchairs can be used after discussing cabin crews.5 Maintenance Team a.8. Notice the airport service directing team when a new facility attachment occurs. In these cases. Est. V/CIP Passengers 2. When wheelchair passengers are being on board or are getting off the plane. 5. After receiving a message.8.5. Passengers with seniors and children 5. 5. When using a remote spot instead of a regular boarding gate. handicapped passengers and patients can get off anytime they prefer. # NOTE: Getting-Off Priority 1. An RPA agent at an arrival airport should stand by at the gate with a wheelchair in advance and handle a passenger according to the request of a cabin manager.3 Maintenance Support Team Notice the airport service directing team with aircraft maintenance plans and changes.7. 5.10 5-14 Rev.7 Tasks of Each Team Related On-board Wheelchair 5.2 Cabin Service Team Inform the airport service directing team with PURS reports when problems occur.8. Passenger Handling ALHM 5.1 Definition Stretcher passengers stand for passengers who need to travel while lying down on a stretcher due to their physical issues.8.8.2 Transport Condition a. AAR-CTP-0007.8 STRETCHER 5. 5.04.04 : 2010.5. and it can be considered as hanging in out a contract. b. d.3 Fare EY CLS for stretcher passengers Est. this company can pay for them as a service.11. However. c.8.10 5-15 Rev.8. Passengers or caregivers should sign on an INCAD form when handing in. 5. 2 separate forms.8. when signing is impossible.need to be submitted. However.8.15 . at least one doctor or nurse must be accompanied. Additional costs. like ticket and accommodation expenses) should be paid by passengers. Passengers must hand in 3 of INCADs written by their doctors. and a caregiver can be accompanied as long as the medical service team approves. : 2001.8. When traveling. : 2001.5.04.15 . Passenger Handling ALHM [Form 1] Undeclared DG Report ① Confirmation Date ② Confirmation Site Aircraft ③ Aircraft Type ④ Nationality and Registration Mark ⑥ Possessor ⑤ Tail No. and Sections ⑦ Departing Airport and Departure time ⑨ The No. of Crews and Passengers ⑪ Notes for undeclared or DG-related Contents ⑧ Arrival Airport and Estimated Arrival Time ⑩ Owner of DG ⑫ Damage Details ⑬ Solutions ⑭ DG List on NOTOC ⑮ Extra Notes for Undeclared DG Est.10 5-16 Rev.11.04 : 2010. How.15 .04.10 5-17 Rev.11. Who. Passenger Handling ALHM [Form 2] DG Accident/Incident Report Form DG Accident/Incident Report ① Date of Accident Occurrence ② Place of Accident Occurrence 항 ③ Flight Type ④ Nationality and Registration Mark 공 ⑤ Tail No. Where. Why ⑫ Damage Notes ⑬ Solutions ⑭ DG List on NOTOC ⑮ Extra AccidentRelated Details Est. and ⑥ Possessor Sections 기 ⑦ Departing Airport ⑧ Arrival Airport and and Departure time Estimated Arrival Time ⑨ The No.5. What.04 : 2010. : 2001. of Crews ⑩ Owner of DG and Passengers ⑪ Notes for Accident/Incident by When. 1 and 6.11.5.15 . Passenger Handling ALHM [Form 3] Contacts Name of Experts or Contacts personnel Telephone numbers Related Department Airport authority Air Traffic Services (ATS) Airport fire service Hospital Expert to dispose of the commodity Emergency Response teams Health Authority for Division 6.04 : 2010. : 2001.2 Radioactive Material Protection (for Class 7) Explosives Bureau of Experts (for class 1) Police Customs (Authority) (Postal Authority) (Food and drug) (Major Shippers) (Major Manufactures) The end of section Est.10 5-18 Rev.04. Employees working in the loading and handling of baggage should perform in compliance with the procedures of Baggage Handling. and other outside contractors that work with Baggage Handling must go through the required training before performing their work. the company in an agreement with an outside contractor shall review each other‟s relevant procedures in order for smooth operations.3. b. Any amendments made must be approved by the Security Management Team.11. Within the scope of this regulation.15 .3. all relevant departments must operate in compliance with the laws and regulations of international organizations including IATA. 6.04 : 2010.3.6. 6.3 Job Duties and Responsibilities of Employees a.1 Checked Baggage 6.1 Objectives and Overview This provision defines the standard of the company‟s baggage handling procedures for safe and efficient work to be done. All employees.10 6-1 Rev.1 Responsibilities Relating to Amendments a. The responsibilities for any amendments lie on the executives of the Airport Service department. and all personnel and departments involved with baggage handling. which should reflect upon the requirements of the 'Chapter 6 Baggage Handling' manual.4.1.2 Responsibilities of the Department/Devision in Charge of Baggage Handling a.1 Definition Luggage in which travelling customers consign their baggage to the airline and is Est. b.2 Range of Application These regulations includes when the baggage is received. c. Baggage Handling ALHM Chapter 6.4 Baggage Registration Process 6. partners of employees. 6. : 2001. Departments / Divisions must each be responsible for detailed operating procedures.3 Responsibilities 6. regarding baggage loading and handling. Departments / Divisions responsible for Baggage Handling shall define detailed operating procedures to be established and operated. 6.4. 6. loaded onto the plane. b. Revised and additional requirements that differ from the original must be reported to the executives responsible for Airport Services.04. Baggage Handling 6. However. 6.2 Security Checked luggage can only be loaded onto the flight in which the customer is on board. and must be offloaded if the passenger is not in the aircraft. art.4. The sum of the length of three sides is limited to within 115 cm c. will not be accepted as checked baggage and cannot be loaded due to the security and safety of the aircraft.4. Closet with the door closed d. currency stamps.4 Prohibited Carry-on Items Est. or was not personally packed by the passenger. samples.3 List of Prohibited Items a.11.1. 6. 6. important documents.4.2 Size and Weight Restrictions a. goods that are deemed unsuitable for carriage or transportation are prohibited. However. Personal electronic devices such as laptops or camcorders.10 6-2 Rev. Baggage able to fit under the front seat c. To enhance the safety of aircraft operations and that of passengers.4.4. antiques. Hearing Dog c.4. aircraft type. and to prevent complaints. b. 6. Maximum length of each side is limited to 23 Cm (Height) X 40 Cm (Length) X 55 Cm (Width) 6. Restrictions of baggage acceptance can differ upon the airport. However. Baggage in which the passenger is not aboard. : 2001. 6.4 Carry-on Baggage 6. Seeing Eye Dog.4. musical instruments. Other articles of weight. Baggage Handling 6. b. such baggage can be allowed.3 Cabin Baggage Storage Area a.04. currency. if agreed upon.ALHM then presented with a baggage tag is a check in baggage. Goods confined to the international import and export laws of Departure and Arrival nations e. IATA DGR that is classified as dangerous goods or items containing such dangerous goods b. securities. Live animals other than Pets. easily damaged goods.4. size or nature of goods deemed unfit for air transport. Overhead Bin with the door closed b. For smooth transportation of luggage.1 Definition Baggage brought on board the plane and stored in the cabin under the responsibility of the passenger refers to a carry-on baggage.4.4. c. and facilities of the airport. exceptions include Expedite Baggage (Rush Bags) where it is possible to load these bags without the passengers being on board. and other such valuables f. a single baggage exceeding the weight of 32Kg can be denied transportation.04 : 2010. 6.2 Restrictions of Baggage Acceptance a. d. The weight of baggage is limited to less than 10kg.4.15 .4. All items cannot be kept on the floor in front of or beside the Emergency Exit Seats. Suspicious Goods or Goods emitting repellent odors d. data. Est. size or nature of goods and makes them inadequate for transport 6. for international flights. However. Restricted Carry On Items (SRI: Security Removed Item) c. pressure guns. Goods restricted by international import and export laws of Departure / Arrival nations. baby food). Fruit baskets for engagement purposes m.4.11. model guns. batons. Strollers unable to be folded vertically i. and the total amount must be 1L or less. the law in United States prohibits any written confirmation or contract releasing the airlines of any liability if any route is to be traveled regarding arrival. Seeing Eye dog. Security Removed Items. b.15 . scissors.10 6-3 Rev.04. 4) Explosive or flammable items 5) Monopod (Tripod with one leg) 6) Other kinds of goods that could be used as a weapon(including models of weapons) e. Other articles that defy the weight. and objects that can be of threat to passengers on board along with the crew are also prohibited. medical supplies for diabetic patients. Liquid Items 1) Liquid items to be carried on is unlimited for domestic flights. letter opener. Live animals other than PETS. razor blade. Hearing Dog f. However. IATA DGR that is classified as dangerous goods or items containing such dangerous goods b. razor blades and items that could possibly inflict injury 2) Truncheons. Baggage Handling a.4. liquid items must follow the below limitations 2) Liquid items following the below regulations are exceptions and are therefore allowed in the cabin but different laws of the country that are set upon its relevant airport can be applied to a separate regulation. the airline is removed of all liability for any baggage with the LR tag and is not responsible of baggage handling. Personal Wheelchairs k. and gel or liquid substances for medical application j. knives. or imitations 3) BB gun. Baggage too large to be carried on or baggage that is packed poorly is to be tagged with an LR tag. Any baggage removed from the flight and checked in due to lack of storage space or other such flight restrictions must be treated as free baggage and no charges can be applied. weapons with sharp ends. and such contents must be placed inside Ziploc bags or transparent plastic bags 4) Medicines. For the safety and security of the aircraft. toy guns. 3) Each liquid item is less than 100mL.. etc. Baggage that are unable to be carried on but can be checked in must be treated as a checked in luggage. baby food when traveling with children (milk. blunt objects such as golf clubs. 1) Knife. h. However.5 Restrictions of Cabin Baggage a. d. golf club. However. c.04 : 2010. Suspicious items or goods emitting a repellent odor g. etc. wheelchair permitted by the United States subject to the Disability Discrimination Act must be permitted on board if space is available l. sharp objects. departure and transit via the United States. tools.ALHM 6. : 2001. 1 Definition Dogs. law prohibits the written confirmation or contract of no liability for passengers arriving.15 . It also has to be waterproof. Carriage Auth 1) Customers must apply for either AVIH (checked-in baggage) or PETC (Carry-on luggage) and receive Carriage Auth through the Sales Department. Pet Transport Contract d.04 : 2010.ALHM 6. 4) Any form of emergency contact information and passenger‟s name must be on the name tag in English and be placed on the outer layer of the cage. 2) Origin.S. Quarantine-related documents 1) Proof of quarantine is not required for domestic flights. Gear Allowance for Transportation 1) For the safety of pets and passengers. However. Restricted Carry Items (SRI) Handling 1) SRI is a principle piece of checked baggage and must be processed as a checked in baggage. you must request the passenger to thoroughly repack the item at the time of tagging of the LR tag.10 6-4 Rev.2 Requirements for Pets(PET) transportation a.1 Pets (PET) 6.5. cats and birds are qualified as allowable pets. and a metal lock must lock the cage. amount. 2) Passenger must make sure pets do not come out of the container or cage during the flight. a Bag Tag must be issued to the guest informed during the time tagging. each gear must apply accordingly to the Est. and loaded location must be informed to the arrival and transit airports.5. and must be able to be opened from the outside in case of an emergency. 3) Check-in cages must be of a space with enough space for the pet to sit. stand.1. b. 6. the cage must be made of thread or leather and must maintain a certain shape in order to be used for transport. such as the Animal c. 6. 5) The cage must have a lock on. transit and destination countries require various documents. Baggage Handling d. the possibility for injury is high.5 Special Baggage 6. the item must be put in an SRI envelope or packed in a case (or Pouch) in order to prevent in order to prevent injury.5. properly ventilated. an LR Tag is used after confirmation of no liability. 2) If travelling without a Carriage Auth. be made of solid material such as wood or plastic. 5) If an item is defined as an SRI and packed as such.04. as the U. 6) In the case of carrying on the pet. 3) In the case that a pouch is not available. e. departing or transiting via the United States. pet carriage must be determined through the discretion of the station manager. 2) If a SRI is to be packed separately. the item type. : 2001.1.11. or move around without any inconvenience. 4) When packing any SRI. Transport containers (cages) 1) Pets must be in a separate container (cage) and must be charged in order for admittance as a carry-on luggage or a check in luggage. 1. pets can be checked in. Restrictions of PETC (carry-on baggage) pets 1) Transportation containers that fail to meet the required conditions. the FWD CGO CMPT is at least 1 / 2 empty. 4) If the cage does not fit under the front seat. there is at least free space of more than 2 standard containers (AKH) c.5. Maximum Amount of Pets allowed per Class for PETC Model F CLS C CLS Y CLS TTL B747P 1 2 3 6 B747C 1 1 2 4 Est. : 2001. b) A320/A321: AIRBUS . or there are 1/3 or more AFT CGO CMPT of free space available.2 reference) are cases with an exception.3. 6) For domestic flights. and 1 bird are allowable exceptions and (C-4 2. 3) If the sum of all three sides exceeds 115 cm.4. if it satisfies the following conditions reflected on the Live Animal Transport Manual. 5) Upon the recommendation of the aircraft manufacturer.15 .B737 Live Animal Carriage in accordance. transportation is possible. ① 2 dogs under the age of 6 months. 2 cats under the age of 6 months. Restrictions of AVIH (checked baggage) pets 1) Transportation containers that fail to meet the required conditions.ALHM 6. b. 3) Pets less than 8 weeks old or did not get vaccinated for rabies are not allowed for transportation.11. ④ 1 Bird.3 Limitations of PET a. 2) 2 dogs under the age of 6 months. ② 2 cats under the age of 6 months.10 6-5 Rev. 4) If the pet does not meet the manufacturer's recommendations of the aircraft. 6) Pets exceeding allowance limitation (size. 6. 4) Dogs with heavy odor or that are in an unstable condition are not allowed for transportation. in cases where ventilation and temperature control is not possible. ③ Mother and baby. 2) If the total weight of pet and transportation container (cage) exceeds the weight of 32 Kg. 2) If the total weight of pet and transportation container (cage) exceeds the weight of 5 kg. 3) The sum of all three sides exceeds 246 Cm (Height 84 Cm). General Registration 1) Regulation is an adult passenger is able to travel with 1 pet.04 : 2010.Livestock Transportation Manual in accordance. 7) Pets exceeding the tolerance of PETC limitations (size. 5) Wild dogs or cats or birds of prey are not allowed for transportation. and pets exceeding the tolerance of AVIH (size. weight) are not to be accepted as checked baggage. 5) If the number of pets exceed the amount allowed per zone area and class d. weight) can be checked in as AVIH. mother and baby. if put together in one cage. weight) is not allowed for transportation. Baggage Handling following limitations 2) Allowable exemptions for gear regulation a) Stated below. a) B737: BOEING . check in pets are prohibited.2.04. 04.04 : 2010. we must confirm in advance whether Carriage Auth was received or if it was determined with the discretion of the station manager in order for transportation. and L / D and BSA must be informed. through check-in is available. if one were to book from across the entire journey. one should determine whethere transportation is allowable through Carriage Auth or at the discretion of the manager. and the original copy must be kept by the responsible station and a copy should be provided for the passengers. 4) Transportation matters relating to PETs must be related to other departure points such as a transit and destination.ALHM B767/B737 A321 B777 A330 A320 B737 Mono - 1 1 1 1 1 - 2 2 2 2 2 3 6. 3) Person in charge of handling and loading of PET should confirm the location and must inform the captain of the location. 2) One must confirm the possession of relevant documents and required inspection is done. Transporting through AVIH (Check-in baggage 1) During registration through AVIH. c. and the original copy must be kept by the responsible station and a copy should be provided for the passengers. including Interline. 3) In domestic cases. 4) We must confirm shipping containers and pets meet certain restrictions. b. transportation of pets can typically only be checked on our flights only. PET Loading Procedure 1) When handling AVIH.1. 5) A contract must be signed for pet transportation.10 6-6 Rev. 2) One must confirm the possession of relevant documents and required inspection is done. the related inspection and quarantine documents is not required because there is no necessary confirmation procedure. remarks must be inputted in the system. Est. it is not required to confirm whether inspection and related quarantine documents are ready. one must determine the condition of the live animals and must not be loaded into the same Compartment as AVIH.. 5) A contract must be signed for pet transportation. 7) In principle. 2) If pets are reserved and handled through Cargo. Baggage Handling 3 3 3 3 3 3 6.15 . : 2001. and the PET transportation through interline was confirmed.11. However.4 Pet Transportation Procedures a. 6) Animal Quarantine Certificate and a copy should be attached to the cage and we must inform passengers to keep the original copy. 3) In domestic cases. 4) We must confirm shipping containers and pets meet certain restrictions. Transportation of PETC (carry-on baggage) 1) During PETC registration. 6) Bird Cage during flights should be covered by a cloth.5. However. it can and must be checked-in as a baggage or otherwise.04. Airport service workers. 6. 6. it must be admitted and pre-approved by the authorities prior to carrying weapons onboard.2. International Airport Handling Procedures 1) Firearms Acceptance a) Check-In Counter Supervisor.2 Conditions of Carriage of Firearms a. b. carriage of firearms is possible.2. Departure Airport Handling Procedures 1) Firearms Acceptance 2) Relevant authorities and flight crew notified prior to flight.5. As long as the weapons being transported are not in violation of the applicable laws of the origin. if one were to find out about a weapon brought onboard. and firearms and ammunition must be kept separately.2 Firearms 6.4 International Handling Procedure a. 3) Legal agreement of transfer of weapon must be created. Destination Airport Handling Procedures 1) After receiving message of gun transport. However.1 General Commercial airlines for air transport does not allow for any weapons to be carried on board whether hidden or informed to the airport agents. 4) Legal agreement must be created for 3 parties (Departure Airport Authorities. 5) Gun Tagging. must bring the firearms to Ship Side and must confirm the loading of the gun. However.2. person in charge of Loading. and upon arrival. Flight crew. 6. b) Legal document and agreement created.10 6-7 Rev. relevant authorities must be contacted immediately. A permit must be received in order for transportation.5. b) b) Signatures of the agents involved with the firearm agreement are required.5.11. if passenger received a permit to carry firearms. government authorities (legal authority). In such cases. Flight Crew (receiver). Gun Loading Procedure c. and Government authorities must keep a copy) a) a) The legal document required for firearm handling may differ according to the request of authorities and may vary from airports. Est. airport service personnel (transfer).5. it will be refused.2. along with the related authorities. transit and destination airports. the weapon can finally be returned to the passenger. : 2001.6. Document Procedure e.15 . the situation must be immediately notified to authorities. d.04 : 2010. agents in consultation with relevant authorities should proceed to clear the firearms. b. Ammunition and firearms must be separated for transportation and ammunition must be in a safely packed state. Baggage Handling ALHM 6. Message regarding firearms loading must be sent to destination f. c. These weapons will be accepted by the captain of the flight and must be kept inside the cockpit under the responsibility of the captain. The captain must then keep a record of holding such weapons. passengers who need a weapon to carry out specific duties may carry weapons onboard. and Immigration officer must be notified. 2) After aircraft landing.5.3 Domestic Handling Procedure a. However. Priority baggage must be loaded near the door-side of the AFTER compartment if it were to be loaded in the BULK. information of the quantities and locations of premium baggage must be relayed to transit and destination airports (must simultaneously be reflected on the LDM and FHR) 6.) presence. After arrival.) Containers must be loaded in the door-side position at the AFTER CGO CPT f. Baggage Handling c) A total of 3 firearms agreement and documents to be created (Origin. FIRST CLASS bags must not be mixed and must be loaded separately. ☞ Information must be reflected n the SI portion of the CPM.6. premium baggage should be loaded into the BULK and such information must be reflected on the CPM. 3) Message Procedure a) Information provided to authorities and airports. b) Remarks entered into the system.1.04 : 2010.ALHM 6. Government Authorities) d) Tagging 2) Gun Loading Procedures a) Authorities (customs. Premium baggage containers must be loaded near the DOOR-SIDE and should be unloaded first (However. Before aircraft landing. If priority baggage is loaded into the BULK and not ULDs. : 2001.6 Baggage Loading and Handling Instructions 6.6. d.1 Premium Baggage Handling Instructions 6. If there is a general lack of space to separate premium bags from regular bags through usage of ULDs or the aircraft. Premium luggage must be presented in separate BAG TAG STUB MANIFESTS.6. it is possible to mix premium bags and regular bags. it is possible to make an exception.1. c) Loading space for checked in gun. 6. and destination airport (POSITION. b) Cockpit Crew's signature. If premium baggage are to be mixed with regular baggage. c. Location and mixing of baggage information must be relayed onto the CPM and information must be provided to the destination airport. b. FHR and the relevant messages must be confirmed and then unloading can begin. relevant authorities must be consulted in order to proceed. etc. However.15 . premium bags should be loaded on the top portion of the baggage container.). data of such matters must be related to transit. if W & B problems should exist. b) After aircraft landing. relevant authorities must be informed of the situation in advance. the number of baggage. c. CPM. In principle. 4) Destination Airport Handling Procedures a) Prior to arrival of aircraft.10 6-8 Rev. e. LDM. Bag Delivery standard time (the duration after flight arrival and arrival at Est. Cockpit Crew.11. ULD NBR. g.1 Loading Instructions a.04. etc. after checking message of loaded gun. premium baggage must be unloaded first and separately from regular containers and baggage.2 Unloading Instructions a. while common baggage should be at the bottom. b. Baggage should be checked in to the Final Destination indicated on the ticket.6. baggage can only be short-checked.2 V / C / AIP Baggage Handling Instructions 6.3 Transfer Baggage Handling Instructions 6. such information (Position. we must check in to the Connecting Point. etc. In case of lack of aircraft SPACE. Auto Bag Tag. 6. ULD shortages. Number of Baggage.3.6. we need to contact the contractors working on baggage operations for verification. Regardless of whether the passenger‟s Bag Tag.2 Loading Instruction a.3. etc. Baggage Handling Baggage Claim Area) for Platinum Members & F / CLS passengers is within 10 minutes and C / CLS & STAR GOLD bags are less than 15 minutes. transfer luggage may be mixed with non-transfer bags. one must make sure to check if passengers have checked in baggage. Baggage checked-in with LCC (Low Cost Carrier) cannot be through checked-in.3.10 6-9 Rev. few transfer baggage.6. telephone.) must be provided to transit. d.ALHM 6. Location. In order to be unloaded first. tag number.1 Check-in Counter Guidelines a. During flight cancellations or irregular flight operations. c.2. d. c. or when the customer's itinerary is changed. If you mix regular baggage with premium baggage. However. baggage is to be loaded on top of the container. a ribbon is attached. b. When passengers are checking in through transfer counters. c. 6. c. or loading will be inefficient.6. transfer baggage and non-transfer luggage must be separated and related matters should be reflected in the CPM. Tag number and quantity of VIP bags must be informed to BSA and the loading results must be cross-checked between the agents.2. b. we must provide information about the situation to the passenger and the baggage representative at the destination airport. b.3 Loading Instructions a. d.2 Transfer Counter Guidelines a. If connecting flights have been confirmed. if there are airline changes within the airports.6. the rerouted Bag-Tag must be provided to the customer. and the transit and destination airport must be informed. we must confirm that the baggage was received. In the case where checked in baggage is not connected. or the quantity of luggage can not be isolated. e. b. and tag numbers must be entered into the DCS if not already done so.6.04 : 2010. In principle. ULD NBR. and Est.1 Check-in Counter Guidelines a. Telepia. b.15 . If passengers have checked in baggage. or even if Thruchecked baggage are checked to destination.04. premium luggage must be processed and unloaded first. In order to prevent DMG. 6. To distinguish between regular luggage and VIP luggage. identify Bag Tag and input the data into the DCS. 6. : 2001. 6. Priority Tag and Name Tag must be attached. If VIP baggage is checked in from other airlines. agents at the transfer counters must determine the destination of the luggage of passengers. However.6. it must be loaded by the DOORSIDE.11. and quantity information must be relayed to the destination airport through CPM. In cases where there are lots of passengers travelling together for Golfing. WCHR PAX. c. Est. 6.7. C / CLS Baggage container. regular baggage and golf bags are separated and loaded in separate containers. TUB use: used to minimize damage bags with decorations and accessories. b. When BAG-TAG is issued. Passenger Container takes precedence over Cargo Containers.04.ALHM 6.7.10 6-10 Rev.6. b. they may be loaded on top of regular baggage. When there are not enough golf bags to load on a separate container. locks. b. Information about the location or whether bags are mixed must be reflected on the CPM and must be provided to the destination airport.2 Baggage Handling Guidelines for Prevention of Damage a. Information about these SPECIAL tag bags such as location must be reflected on CPM and should be provided to the destination airport.6. and to load and unload quickly and smoothly.). golf bags should be loaded separately from regular baggage. Baggage Handling destination airport. handles the request if possible.4. c. 6. BSM / BTM / LDM / CPM and MSG must be sent to the appropriate departments and branches.04 : 2010.4 Transfer MSG a. through BSM.6.15 . b. b.6. they must be separated from the normal bags. Gold bags cannot be loaded into the F / CLS. c. etc. BSM-related facilities are operated at the airport and the relative carrier. the information is transferred to the BSM / BTM.4.11. SPECIAL tags are used for FMLY SVC.3. it must be loaded on the bottom of C / CLS containers or loaded on top of Y / CLS containers. 6. c. 6. b. If there are only a few AC Gold Tag baggages. 6.6. we must check whether the SPECIAL tag is attached to the baggage tag.7 Baggage Handling Instructions for Damage Prevention 6. d.2 Loading Instructions a. 6. For the purpose of special services. or there is a lack of space in the aircraft or a lack of ULD. It is principle to load these bags near the Door side Compartment.6.4 Asiana Club Gold Members Baggage Handling Instructions 6.6.6.6 Golf Bag Loading Guidelines for Damage Prevention a.1 Baggage Tag AC Gold Tag will be attached on the Baggage Tag.1 BAG Loading Priority a.5 SPECIAL Handling Tag Usage Guidelines a.6. : 2001. they must be loaded near the DOOR-SIDE 6. However. loss prevention (straps. To allow for quick unloading of transit luggage. Due to a large possibility of damage when mixing general baggage with golf bags. UM. Passenger Baggage takes precedence over Cargo. and must be distinguished and loaded separately from Y / CLS bags. Even when loading golf bags into the bulk. Wheels UP and Passenger informed (UPSIDE): minimize damaging of the wheel. d. To prevent damages to checked baggage.11.6. SEALs are used. : 2001. and fragile items directly on board. Ex) Bag I. the Bag-Tag must be changed to the modified itinerary.04 : 2010. b. we must prioritize the higher class bags and attach the priority Class ID Tag is attached.D. We must inform the passengers to bring expensive items. 2) With the consent of the passenger.9 Accident Prevention and Other Baggage Handling Instructions a. and the details must be written in English. bags on the bottom of the container must be loaded vertically. When priority and regular baggage are mixed. Box packages. we should recommend the passenger to write a Baggage Name Tag. shopping bags. e. the CHK-IN agent must print the AUTO BAG TAG.10 6-11 Rev.04. bags must be tagged and checked separately. b. etc. 3) Premium tags should not be abused and other various tags must be used properly. Thorough information about packing must be provided to prevent wet damages.7 Hazardous Materials Handling Procedures 6. Est. Baggage Handling c. we can send an application form to AMIS for more.ALHM 6. and hence. we must inform our passengers and bring it to their attention. poor packaging. 1) Procedure a) When damage. the customer's itinerary is changed. (Load balancing for baggage damage prevention) 6.15 .1 Purpose of Procedure The procedure of Dangerous Goods Transportation must be decided by the Airport Services Division for efficient handling and management of hazardous materials for the purpose of promoting a safe environment for the flight. we will attach the SEAL and inform the passengers.8 Valuables in Baggage or Theft a. Tag (LR (V) HNDL DMG) 2) To prevent cross pick up of bags. a ZIPPER TYPE BAG is used during check in to prevent theft. or defective bag is found. a Limited Release must be signed.6. 6. c) Passenger must read their copy of the LR tag and check mark the damages. b) The agent must inform the passenger of the disclaimer information written on bag tag and should get the customer‟s signature on the back of the AUTO BAG TAG if damage is found. In abnormal events such as flight cancellations. c. and repacking of shopping bags information: Easily damaged cardboard box. 6. Use of the LR TAG. 4) In case of group traveling. must be provided with repackaging information and when repacking is impossible. 1) In the absence of a lock. For theft protection.7. 3) To avoid accidents during sealing process. valuables. 4) In case of SEAL shortage. Baggage Handling ALHM 6.2 Scope a. A.04. : 2001. and relates to the transport of hazardous materials. The end of section Est. B.15 .6.04 : 2010. 6. and C-8. b. The procedure applies to passengers and crew luggage and carry-on baggage on the aircraft. hazardous materials transportation must follow the IATA DGR (Dangerous Goods Regulations) and be applied throughout.10 6-12 Rev. in which the training and operational guidelines are based.7.7. Airport Services Manual.3 Procedure Dangerous Goods Handling must follow the standard manual of the company's Procedure C-6. In addition to the procedures defined in the transportation of dangerous goods by air. Hazardous Materials Transportation.11. The provision can be established or revised under agreement of safety management team and approval of cargo service director. Regional manager or cargo service manager must organize a cargo service organization for operation and manage ground handling agent. b.1. Cargo service policy of the company is to provide safe.1. 7. Cargo & Mail Handling ALHM Chapter 7. c. IATA DGR.11.2 Application This provision applies various services related to international air cargo and mail entrusted to the company. high quality air cargo delivery service to the customer at the arranged place and in the arranged time without irregularities. Cargo transport must comply with ICAO. in addition to management for cargo service quality. and company cargo service provisions. PER and other international / national regulations. 7.15 . Regularly check smooth performance of operation directions to maintain quality Est. d. Cargo service operation procedure should contain „Aircraft loading and handling manual Chapter 7 cargo and mail handling‟.04. 7. Minute service details not provided in this provision conform to service guides of regional offices.1.1. c. a. : 2001. b.1 General Provisions 7. Responsibilities and authorities of a cargo service manager are as follows. Cargo operation staff should comply with this provision and report to cargo service team when revision is demanded. Check and administrate each step of operation procedure for irregularity-free operation.5 Responsibility and Authority Each regional office appoints a cargo service manager to administrate cargo service.7. Approved revision should be reported to safety management team. Cargo service team is responsible for establishment and revision of provision. Cargo & Mail Handling 7.1 Purpose The purpose of this provision is to transport and administrate air cargo handled by Asiana Airlines Inc (the company) safely and precisely. Cargo service organization must administrate a deputy operation system in case of absence of the cargo service manager to ensure continuous management.10 7-1 Rev. 7.04 : 2010. c. b. LAR.1. Responsibility and authority of cargo service organization is administrated according to company ISO quality management system. Keep communication channel with ground handling agent at each step of operation procedure.4 Policies a.3 Revision of the Provision a. b.ALHM 7. training and experience appropriate for the position.04. workspace. Security manager may also be appointed as a safety manager at the same time. ensure that monitoring process to ensure each external cargo operations service provider (Ground handling company) meets the specification.) shall ensure that terminals are equipped with specifically configured facilities appropriate for storage of dangerous goods and special cargo. walkie-talkie with handling company. Manage cargo service by maintaining regulated communication channels such as internet. MSG. cargo must be stored securely in a designated and restricted area. equipment and supporting services. 7. customers and ground handling company. (Including ground handling staff) Hold regular meetings with handling company to maintain for quality handling service. computerized systems. c. security.10 7-2 Rev. 7. correspondence. c. AMS. In addition. Cargo & Mail Handling service.1.6 Personnel.04 : 2010. b. Facilities a. authorization of special cargo. 7. d. internet.15 . correspondence. In addition. ensure that control process to ensure each external cargo operations service provider (Ground handling company) meets the specification c. EDI. Carry out adequate cargo safety / security training for staff‟s cargo service quality control. Cargo service manager or authority shall ensure positions within the cargo operations organization that affect safety or security of operations are filled by personnel on the basis of knowledge. Perishable or valuable cargo etc. telephone with customers. Authorized visitors may enter restricted area only if accompanied by an Est. as well as work environment. EDI. national authorities. Each regional office must appoint a staff with cargo security knowledge and management skills as a security manager.8 Cargo Security a. Permit no unauthorized personnel inside restricted area without authorization. (Including cargo agents) d. Cargo service manager or authority shall ensure the existence of the necessary facilities. Regional offices handling special cargo (Dangerous Goods. related authorities‟. Manage cargo service by maintaining regulated communication channels such as contract. skills. telephone. b. computerized systems. A deputy operation system must be administrated to ensure continuous security management.1.1. Manage cargo service by maintaining regulated communication channels such as contract. Equipment. d. Live Animals. Maintain an operation report system with Cargo Services Team (CY) for safety. telephone with customs.7 Communication A cargo service manager must keep an open communication channel to ensure information exchange with headquarters. After screening. internet. IRR/Claim and quality control. a. correspondence. to satisfy cargo operations safety and security requirements. : 2001.11. Cargo or mail must be screened according to local state‟s security regulations at acceptance. 10 7-3 Rev.15 .1 Acceptance 7. Security criteria should be notified to Cargo service team (SELCY) and Aviation security team (SELTA). b. or according to local regulation.10 Documents a. electronic system provides for a scheduled generation of back-up records files c. 4) When accepting Dangerous Goods. as well as after every repair. Documents and data related to cargo service should be retained for minimum period of two years. f.11. 1) Detect the material and evacuate personnel around the area 2) Notify state‟s security authority and secure entry path to explosive material. The accuracy of all scales (weighbridges) used for weight determination of load shall be checked with a known weight on regular basis in accordance with state‟s regulation.1. : 2001. Dangerous goods and over sized shipment should be reservation prior to acceptance. b. live animals and human remain shipment Est. they should be applied. depending on departure time.9 Accuracy of Scales a. should take a action as follows. the person who identifying it notify security manager and operation manager.1. h. In case of utilizing and electronic system for the management of records. except the case of extra provision 7. operation staffs notify airport and security authority as required by local regulations immediately. security personnel should control the access to the freight on the ground and search the cargo compartment before loading cargo. In case of identifying security vulnerable factor during cargo operation. In case of security threat during cargo operation procedures. Cargo security manager shall evaluate security criteria. or computerized system. Documents and data related to cargo service could be retained by original file.04. In case of identifying explosive material or suspected.2 Outbound Cargo Handling Procedure 7. In accordance of the regulation of applicable states. 3) Observe the cargo acceptance cut off time.04 : 2010.1. The communication channel with handling company should be maintained. g. Cargo & Mail Handling employee.2. c. A quality control check should be made at least once per year. Every regional office should specify the retention and abolition period of document and data related to cargo service according to ISO quality management system and retain and abolish them. copy.. Weighing facilities is periodically verified and such verification is recorded and retained in accordance with local rules and regulation. General principle 1) Cargo should be accepted as a ready for carriage. 7.2. 2) Special cargo. If the relevant authority specifies the measures.1 Acceptance for shipment a. e.ALHM 7. 7. e. In addition acceptance personnel verify cargo has been packed in a manner for safe transport with ordinary care in handling and precluding injury or damage to any person. cargo or property. it should be checked for reservation. Acceptance procedure for not reserved cargo 1) Not reserved cargo must be screened by X-ray or EOD etc at the time of acceptance. outside packing for carriage being accepted. Acceptance procedure for reserved cargo 1) When accept shipment.0. if the shipment is reserved prior to acceptance. aircraft and other cargo. If there is not reservation record. notify to revenue management duty. cargo acceptance could be rejected.ALHM 7. Acceptance procedure from interline carrier 1) In case of AOG and LHO. b. 3) The weight of all consignments should be verified at the time of acceptance and the weight indicated on the Air waybill shall be checked and corrected. the shipment should be reserved for transporting. they should be confirmed whether they are dangerous goods or not according to „Dangerous Goods Handling Procedure‟. 2) As for prohibited items by the relevant authorities of departure or arrival and by air careers within transportation routing. : 2001. 3) Check the piece number. If damage is found. live animals. Any outside packing of damage or pilferage must be recorded at the time of acceptance 6) Check whether gross weight of ULD is excess maximum weight limit or not f. cargo acceptance must not be allowed.15 . the status should be recorded in relevant documents and if the status of damage is severe.11. 6) Special cargo shall be accepted in accordance with „Special Cargo Handling Procedure‟. If any discrepancies are found between document and cargo. 2) The shipment should be checked for oversize cargo. the shipment is acceptable. Checking contents for acceptance 1) Check the cargo packing status and if it is improper and worried about harm or damage of worker. 2) Document including air waybill and transfer manifest should be accepted at the Est. 2) If operation time is not enough. 5) Dangerous goods shall be accepted in accordance with „Dangerous Goods Handling Procedure‟ and „IATA Dangerous Goods Regulations‟. Acceptance procedure for ULD unit cargo 1) Shipment should be checked for reservation record 2) Check whether Dangerous goods. 4) If any cargo or mail is suspected by hidden dangerous goods. Cargo & Mail Handling staff should check attached documents at the time of acceptance. 5) Measure the actual and volume weight of cargo upon accepting cargo. it must be reject to be accepted. special cargo code must be input in the CSP system at the time of reservation.04. d. labeling and damage. if discrepancy is found from AWB. the relevant document and labeling should be amended.04 : 2010. c.10 7-4 Rev.4. shipment should be accepted in accordance with 2. IATA PCR and IATA LAR. For special cargo.. human remains or valuable shipment is included in the ULD or not 3) Check for cargo size (verification of height and overhang) 4) Check whether ULD is damaged or not 5) Check the condition of ULD‟s netting. ALHM 7. Screened consignment shall be separated with consignment that not screened at the time of acceptance. : 2001. b.04. it must be conducted in accordance with „Dangerous goods handling procedure‟ and „IATA DGR‟. e. it is not acceptable and responsible personnel must inform to security authority. In case of valuable consignment. b. Check contents 1) Whether consignment is reserved or not 2) Weight of consignment and indicated weight shown in the air waybill 3) Special requirement in the handling information column. If the weight originally appeared on the air waybill is incorrect shipper shall amend it as soon as possible in office hours. human remain. c. 7. 7) In case of acceptance for dangerous goods. 4) List of consignment 5) Payment condition 6) Whether live animals. This verification may be by means of weigh scaling or calculation of the consignment‟s dimension. human remain and valuable are included in the CONSOL or not. Est. c. weight and dimension should be ascertained and be shown in the air waybill. In case of suspected consignment. 5) When accepting transfer cargo. Cargo & Mail Handling time of cargo acceptance.2. the CCA shall be issued and correct weight must be informed to related duty. 3) The shipment must be screened in accordance with local state security regulation.2.04 : 2010. b. special weight verification procedure shall be established. Input air waybill data 1) Input detailed air waybill data in CSP system. d. 7) Whether consol manifest is attached or not. consignee address and contact point. it can be accepted with providing that the detailed condition has been noted in the remark of transfer manifest.11. 9) Whether other charges are shown in the air waybill correctly or not 10) Signature of shipper of agent in the Shipper‟s certification box column in the air waybill. perishable cargo and embargo cargo is not acceptable.3 Screening cargo for security a.15 .1.2 Weight verification a. If it is not possible to verify weight of individual consignment due to local condition. The weight of all consignment shall be verified at the time of acceptance.4 Acceptance Air Waybill a. Unauthorized personnel is prohibited to access to security area. Record of screened consignment shall be retained in accordance with local state‟s regulation. 7. in case of CONSOL shipment. 7.1. But live animal. 4) Dangerous goods are acceptable.10 7-5 Rev.2. Once shipper cannot amend in time. Consignment must be screened in accordance with departure and arrival state‟s security regulation. 6) In case of the consignment is damaged or pilferage.1. 8) Final destination. transfer manifest offered by transferring carrier shall be accepted as a means of delivering document. Responsible personnel should prevent from loss of attached document. 7. Unauthorized personnel is not prohibited to access to the special storage area. d. input the house airway data.11. responsible personnel should check weight.2 Storage of export cargo a. Accept the booking list from cargo reservation duty.2. f.3. Verify to items of the consignment to check whether embargo item is included in the consignment or not. responsible personnel should prevent damage of consignment in accordance with label or marking shown on the outside of consignment.4 Check for maximum payload for cargo aircraft Est. : 2001. Cargo shipment should be stored in designated and secured area after cargo acceptance procedure is completed. Cargo & Mail Handling 2) When input data. In the case of special cargo.3. Attached documents are in accordance with „Special cargo handling procedure‟. Store live cargo (AVI) according to the „Special Cargo Handling Procedure‟. Check whether custom declaration is finished or not.3. A/C compartment quality is provided by incoming flight should be considered to check whether special consignment can be load or not. In case of special cargo. DO NOT STACK. Input house air waybill data 1) If house air waybill data offered by shipper or agent is not input in the CSP system. Check live animal as a checked baggage c.3 Build up plan 7. it should be informed to reservation duty. If cargo is transported by passenger aircraft. KEEP COOL) 7. b. communication with passenger load control duty should be conducted on a regular basis. The registration number and A/C class should be checked prior to build up. Store Dangerous Goods according to „Dangerous Goods Handling Procedure‟.3 Verification cargo space allotment for passenger aircraft a.04 : 2010.1 Check for booking list a. When consignment is stored in warehouse.2. e. responsible personnel should inform to authority. e. b.ALHM 7. 7.3. the number of passenger and baggage should be considered to verify cargo space allotment b. c. d.2.2. special code and special requirement to avoid cargo irregularity. store special storage area in order to prevent robbery or damage for special cargo. screen them according to relevant authority security regulation and store it in the designated (secured) area c. c. 7. If cargo space allotment is not enough. (EX: FRAGILE. 7. Check loading of special cargo is available or not. f. Upon receiving cargo or mail. In case of including embargo item in the consignment. Check for remain space of A/C with reference to cargo booking status. Check for special cargo to verify availability to load. g. 2) Contents of data is in accordance with local custom‟s regulation. b. SENSITIVE.10 7-6 Rev. c.15 .2. related documents shall be attached.04. If the build up or loading of reserved cargo is not available. d.2 Verification for A/C class and registration number a.2. In case of cargo quantity excess individual allotment. If a consignment required prior approval from authority is accepted. e. Cargo can be swapped for maximizing loading capability. f. responsible personnel should modify transport schedule. Check the allotment of cargo c.2. b.2. Additional cargo loading is available.2. responsible personnel shall conduct authorization request process.2. d. The work instruction should considered regarding cargo safety. preparation of personnel and equipment should be conducted prior to build up. c. Maximum payload shall be calculated prior to build up depending on an aircraft class b.5 Check status of dangerous goods and special cargo a. which might react dangerously with each other. Modified schedule should be informed to reservation duty.2 Modification of work instruction a. 7.15 . maximum quantity shall be considered.2. work instruction may be modifiedCut-Off Time Est. Check build up status on a regular basis. 7. If the connection of transfer cargo is not available due to lack of connection time. b. Check cargo not accepted in cut off time and confirms transfer cargo is not available to transport due to lack of connection time b. Check Volume and weight of accepted cargo b. if applicable. the quantity of cargo should be modified.04. perishable consignment). 7. The specific instruction should provided on each flight basis c.3. 7.3. notified instruction is in accordance with „dangerous goods handling procedure‟ and „ special cargo handling procedure‟ in order to prevent irregularity d.4. In case of big. Establish plan for loading space of flight and check that loading is available or not.4 Work Instruction 7. In the case of dangerous goods and special cargo.04 : 2010. c. : 2001.1 General a. oversize or heavy cargo. 7.7 Plan for loading space a. The staff who is charge in ground operation shall maintain communication channel with load control duty in order to prevent accident/incident.ALHM 7. booking status should be modified in accordance with instruction of sales department. Cargo & Mail Handling a. Modification of the plan should be considered as per warehouse inventory status. d.3. Go-show should be considered.4. The ground handling agent should conduct build up in accordance with build up instruction provided by load control b.10 7-7 Rev. In case of transporting dangerous goods and special cargo (live animal. must not be stored on an aircraft next to each other or in a position that would allow interaction.11. Packages containing dangerous goods. If the cargo loading is not available because of many backlog. in case of inevitable reasons consignment need to be offloaded. Not approved consignment is prohibited to transported.6 Check connection time of transfer cargo a.2. Check the build up status of ULD containing transfer consignment. 7. non.5. the ULD should be on the work station or dolly 9) Implement securing cargo by net and strap plastic covering thoroughly so as to prevent tilt damage. Check whether the ULD containing overhang or special cargo is suitable at aircraft‟s configuration or not and confirm specification limitation. build up record should be stated on the applicable document 3) Check the record of height and O/H shape 4) In case of heavy cargo. the damaged securing equipment is prohibited to use 17) In case of heavy cargo.1 Check contents prior to build up a. In case of damaged. Cargo & Mail Handling ALHM 7. securing method is in accordance with AHM 10) The pallet or container containing consignment shall be packed with plastic cover thoroughly so as to prevent wet damage of consignment in the ULD 11) Utilization of ULDs. Build up operation of dangerous goods and special cargo shall be considered regarding incompatible material. the condition should be confirmed by responsible personnel and load control duty c. This operation should be conducted in accordance with safety authority and IATA regulations.5.2. the number of used shoring equipment and strap should be verified and recorded 5) In case of incompatible consignments. Check damage status and security abnormality on the relevant cargo before the build-up. Build up ULD‟s height and shape shall be considered in order to prevent aircraft‟s damage c. sensitive or DO NOT STACK marking.5 Control of Build up 7. Damaged ULDs (net.04.10 7-8 Rev. Build up ULD shall be suitable at the operated flight b. net and straps for transportation shall meet safety requirements pertaining to the loading and securing of cargo. ULDs shall be inspected for airworthiness and serviceability prior to build up. 7. 8) When build up. build up procedure shall be conducted in accordance with special requirement to prevent damage 13) Check ULD‟s maximum load weight limitation 14) Check whether the gross weight of ULD is excess the limitation of maximum position weight in the A/C 15) ULD Dangerous goods tag shall be attached on the exterior of the ULD containing dangerous goods in accordance with IATA DGR 16) Securing equipment such as net and lashing rope should be certified.15 . In addition. shoring operation shall be conducted in accordance Est. : 2001.5.7.11.certified ULDs shall not be used for transportation.2.3 Matters that require attention for build up 1) The number of piece of the consignment in the ULD shall be verified and stated on the ULD‟s tag or applicable document 2) In case of special cargo.2.04 : 2010. strap and tie down equipment) are prohibited from using on build up site b.2 On-site control a. 12) In case of cargo attached by fragile label. In case of container. If damage is found. responsible personnel shall ensure that incompatible consignments are separated each other 6) Check remain space is available to load 7) Check whether ULD is damaged or not.2. In case of passenger aircraft.11. the specific information shown on the shipper‟s declaration should be provided to the staff who is in charge of operation for loading instruction and weight & balance. Cargo & Mail Handling with „Special cargo handling procedure‟ and „Weight and Balance‟ manual in order to prevent damage of PDU in A/CULD 7. : 2001. Modified allowed payload cannot be excess maximum allowed payload b. After finishing build up ULD.2. When operating for passenger aircraft.15 . cargo manifest may be made by using other system or manual c. the ULD shall be weigh by using Weight Bridge. b.I of radioactive materials in the each e.7 Cargo Manifest a. ULD manifest shall be prepared on each ULD basis e.2.04 : 2010. When transporting dangerous goods shipment. In case of special cargo. When manifesting. the delivering build up records procedure is in accordance with each station‟s operation handling procedure 7. Cargo manifest sheets are always prepared in order to draw up cargo manifest against system malfunction 7. Check gross weight of individual ULD again.04. If total cargo payload excess allowed payload. The cargo manifest should be prepared on each flight b. unless the trouble is eliminated 7.ALHM 7. the number of ULD containing checked baggage should be considered for controlling cargo space allocation. Build up records shall be provided early in time in order to prevent flight delay and operation irregularity d. Flight handling operation cannot be conducted again.9 Load Instruction (Panning) and Weight & Balance a. flight departure is prohibited.10 7-9 Rev. consignment information including piece and weight shall be stated on the cargo manifest accurately d. dangerous goods or special cargo location shall be provided to load control duty accurately 1) The quantity of dry ice in each ULD 2) The contents or list of dangerous goods and special consignment in the each ULD 3) T. load control duty shall inform to responsible personnel to modify allowed payload. the information of ULD containing special cargo should be provided.6 Communication with Load Controler a. The cargo manifest should be prepared by using CSP system. In case of discrepancy. c. The gross weight of ULD shall be stated on the ULD tag b. Build up records including incompatible material. Load control duty must ensure that build up records including gross weight of ULDs and ULD‟s registration number is input in the „Weight and Balance System c.2. The operation for Weight & Balance shall be conducted in accordance with „Loading management procedure‟. AGTOW of the flight shall be checked in order Est. In case of investable reason.2. Compare consignment weight with net weight of consignment shown in the cargo manifest.8 Check for Allowed Payload a. d. All ULDs must be correctly closed and secured in the aircraft in accordance with operator‟s instruction. the staff who is in charge of loading should communicate with responsible personnel to prevent flight delay.11 Loading Precaution a. : 2001. g. Airway bill and related document should be prepared for proof of transportation.ALHM 7. f. if there are trouble. if there are trouble. Check the ULD containing dangerous goods and special cargo prior to loading.11. if applicable. The loading operation for dangerous goods and special cargo should be conducted in accordance with „dangerous goods handling procedure‟ and „special cargo handling procedure‟. loading equipment and personnel should be prepared to prior to loading b. b. securing operation by tie down strap shall be conducted. All documents for transporting cargo should be input Cargo Document Pouch.10 Documentation a. NOTOC for Dangerous goods. One copy should be maintained in the departure station 7. contour and overhang of ULDs prior to loading in order to prevent aircraft damage. Compare the number of ULD shown on the loading instruction with the identification number of ULD. The replacement or elimination of guiderail and restraint system without authorized instruction should be prohibited strictly.2. Check the height. d. d. In case of modification of position and replacement of ULDs should be conducted in accordance with requirement of load control duty. Two copies of Weight & Balance manifest shall be signed by captain. safety precaution shall be complied in order to prevent aircraft damage or incident Est.2. m.15 . live animal and special cargo shall be provided to captain. Cargo & Mail Handling to prevent the take-off weight excess maximum take-off weight. ULDs for transporting should be loaded in accordance with loading instruction. For safety operation of aircraft. Cargo manifest containing list of shipment shall be loaded on the flight. g. Check all ULDs containing shipment are in shipside before starting loading. In case of special cargo or heavy cargo. Weight & balance sheet should be prepared prior to departure. Weight & balance 7. Cargo document should be handed over to cabin manager in passenger aircraft. e. The number of manifest should be provided in accordance with request of unloading station. j. loading operation should be conducted in accordance with operator‟s instruction.04 : 2010. When loading ULDs.10 7-10 Rev. In case of inoperative/missing restraint.04. staffs who are in charge of loading should verify accurately. c. e. f. Cargo document should be custody in designated area except for NOTOC. l. if applicable. i. k. Incompatible materials shall be segregated in the aircraft. The tie down strap shall be subjected to certification by related authority. n. c. Operator should ensure that the procedures of handing over ULDs to ground operation agent to prevent any irregularity and flight delay. h. the operation of loading for ULDs containing dangerous goods should be conducted in accordance with „Dangerous goods handling procedure‟ and IATA DGR. After finishing loading operation. p. the procedure is in accordance with „Cargo attendant handling procedure‟. q.2. CPM (Container & Pallet Distribution Message) b. The operation for customs clearance should be conducted by using CSP system.2. After finishing loading operation. Cargo loading operation shall be conducted in accordance with „cargo loading management procedure‟. the staff who is in charge in loading operation must contact with security authority.15 . DG INFO (Dangerous Goods Load Info) h. 7.12 Message After departure. Heavy or big cargo is loaded according to the dimensional and structural limitation of the ULD and of the aircraft in order to prevent aircraft damage. the personnel who is in charge of outbound cargo operation in departure station should provide information including flight and cargo by SITA message.11. u. the operation of loading for ULDs containing live animals should be conducted in accordance with „Special cargo handling procedure‟.ALHM 7. UCM (ULD Control Message) 7.2. MAIL INFO (Mail Load Info) g. Cargo & Mail Handling o.04.10 7-11 Rev. if any security trouble is faced. In case of heavy or big cargo. b. Security in all aspects including preparation of loading shall be considered. t. r. the result of cargo loading operation should be reported to load control duty. check the remaining shipment which has been failed to transport again. In case of dangerous goods. 7. CGO IRR INFO (Cargo Irregularity Info) e. a. Operator shall obtain customs clearance for outbound cargo in accordance with local state regulation. the staff who is in charge of loading must inform to responsible personnel.3 Inbound Cargo Handling Procedure Est. FFM (Airlines Flight Manifest) d. The crew information shall be provided to customs if required by custom authority in accordance with local state regulation. s. In case of aircraft damage. SPCL CGO INFO (Special Cargo Load Info) f.14 Cargo Attendant Handling If cargo attendants are transported. : 2001. In case of live animal. loading operation shall be conducted in accordance with „special cargo handling procedure‟. LDM (Load Message) c.13 Customs Clearance a.04 : 2010. 7. 7. Ensure all air waybills are received as manifest and check any missing AWB or cargo discrepancy.3. CGO IRR MSG. Pick up cargo documents (manifest. c. e. d.10 7-12 Rev. FFM. If unload any live animal shipment. b.04 : 2010. Resuming unloading is available after obtaining their approval.3. the staff that is in charge of operation for unloading shall be check status of ULD‟s exterior to notify any cargo pilferage or damage. g. Cargo & Mail Handling ALHM 7.15 . : 2001. ensure that ULDs containing shipment shall be packed with plastic vinyl cover to prevent wet damage. In case of rainy weather. c. c. e. Inform to the cargo operator or aeromechanic. Check estimated arrival spot and verify safety item to prevent safety incident.3. the staff who is in charge of loading operation shall be prepare crane or equipment could be operated. In case of live animal. Unload ULD from cargo compartment based on CPM message. b. In case of valuable cargo. Report flight arrival to state authority in accordance with local state regulation. If any heavy cargo exceeds maximum capacity of loader. i. If applicable. and special request from the shipper. It should be hand over to the staff who is in charge of operation for transfer cargo.04. j. Check estimated flight arrival time and summarizes particular information as well as loading status and delivers a work order to the ground handling staff. The operation for unloading shall be conducted in accordance with „Loading management procedure‟ h.11. must unload ULD after obtaining confirmation of cargo manager. Prepare operation for valuable or special cargo based on cargo manifest and message released from departure station h. f. Cargo loading status and special information should be notified to ground handling agent prior to arrival. Check particulars and prepare for them based on information of detailed messages such as CPM. 7.7. In case discrepancy between CPM contents and ULD number is found. Priority shipments shall be delivered to warehouse within the shortest possible time after unloading.3 ULD and Cargo Unloading a. the unload operation may be conducted in accordance with cargo attendant‟s recommendation Est. SPCL CGO. At the time of unloading ULDs.2 Document Handling a. the cargo door should be opened under the supervision of quarantine officer. airway bill and other documents) from the aircraft. g. the quarantine approval shall be obtained prior to door open. responsible personnel should arrange ramp spot where is possible to operate prior to flight arrival. Ensure that ULD delivery procedure between ramp handling agent and warehouse handling agent to prevent any cargo irregularities. responsible personnel should verify physical status. b. In case of transfer AWB. f. d.1 Preparation prior to flight arrival a. When any aircraft damage is found. If operation for opening nose door of arrival flight. Check the status exterior of ULDs to notify the cargo damage. c. 7. Operation for Dangerous goods shall be conducted in accordance with „Dangerous Goods Handling Procedure‟ e.3. In case of shipment that special preparation is necessary.15 .5 ULD Break Down a. Cargo holding could be stored in bond after cancelling cargo holding. If special care is necessary.4 Cargo Attendant Handling The handling for cargo attendant shall be conducted in accordance with „cargo attendant handling procedure‟. or may be processed according to the customs regulation of the relevant authority. Exterior of unit load devices or other type of pallet containing cargo shipment should be check for damage prior to break down.8. immediately notify consignees of cargo arrival by proper communication measures. b. In case of cargo attached by fragile label. Break down the cargo according to cargo manifest and FFM message.3. b. 7. Declare import cargo to the customs according to the regulation of the relevant authority. g. c. 7. Subsequence operation should be conducted to prevent additional delay. responsible personnel shall supervise break down operation at the warehouse. According to regulation of relevant authority. submit the irregular cargo report to customs and separate the irregular cargo into holding area. f.04 : 2010.10 7-13 Rev.3. If cargo irregularity is found such as STLD(short load).7. Cargo & Mail Handling ALHM 7. Arrival ULDs shall be stored at designated (secured) areas. In case of valuable cargo. Cargo must be stored at designated (secured) areas.1 Cargo arrival notification a.6 Customs Declaration a. the valuable cargo shall be stored in the secured areas where supervised by CCTV to prevent any pilferage. must not stack any other cargo on it to prevent damage. formulate a cargo irregularity report and report it to cargo manager. b.04. : 2001. d. If cargo arrives. e. If the consignee fails to respond to the first advice. d.3. the responsible personnel shall be notify the consignee of arrival based on FFM c.8 Cargo Arrival Notification and Air Waybill Distribution 7. submit the irregularity and bond-in report after completing break-down.3.11.3. c. Store special cargo in special room so as to prevent it from damage or missing. Operation for Live animal shall be conducted in accordance with „Special Cargo Handling Procedure‟ f. If it is found irregular cargo. notification shall be sent on a Est. Or submit irregular cargo report to the customs based on the regulation of the relevant authority. 7. b. FDCA(found cargo) and DMG(damage).7 Storage a. ALHM 7. Cargo & Mail Handling regular basis. d. If the consignee address is not correct, correct address should be obtained from departure station so as to prevent notification delay. 7.3.8.2 Delivery air waybill a. Air waybill only can be delivered to consignee that shown on the Air waybill b. As for CCT cargo, collect shipping charge and then deliver airway bill to consignee for revenue management. c. If the consignee is bank, air waybill shall be delivered after obtaining approval receipt from bank d. At the time of delivering air waybill, responsible personnel shall check consignee identification and obtain receipt with signature. e. Input air waybill delivering records on the CSP system. 7.3.8.3 Charge Collect a. As for CCT cargo, collect shipping charge and then deliver airway bill to consignee for revenue management. b. At the time of collecting charge, other charges including disbursement fee and charge collect fee shall be checked in according air waybill. c. If the CCT is not certain, operation staff should check payment type to origin station. d. Operation for collecting charge of CCT shall be conducted in accordance with „Revenue management procedure‟. 7.3.8.4 The case that the consignee rejects to receive cargo a. In case that consignee refuses to receive air waybill, handling staff shall operate in accordance with shipper‟s instruction. b. In case of returning or destroying cargo by shipper‟s requirement, shipper must pay the cost. 7.3.9 Cargo Release and Customs Declaration a. Deliver cargo after confirming identification of consignee. b. If consignee claims damage, formulate „Cargo Inspection Report‟ or applicable document and distribute one copy to consignee and retain a copy in order to use claim material upon receiving claim letter. c. After delivering cargo, submit bond-out report according to the regulation of the relevant authority. 7.3.10 Trucking Operation Procedure 7.3.10.1 General procedure a. The company is responsible for transportation to final destination shown on the Air waybill. b. Truck transportation of air cargo transportation, in principle, terminates at the destination airport or the warehouse which was previously discussed and agreed c. Custom declaration and related operation for truck transportation should be conducted under the company‟s supervision d. Truck transportation to the final destination should be conducted as quickly and cost-effectively as possible e. Ensure the procedure and liability between company and truck transportation agent to prevent irregularity including pilferage and damage f. The procedure of agreement with truck transportation shall be conducted in Est. : 2001.11.10 7-14 Rev.04 : 2010.04.15 ALHM 7. Cargo & Mail Handling accordance with „IATA AHM‟ g. The loss by irregularity occurred during transportation or storage under the agent‟s operation shall be claimed to agent as full amount. 7.3.10.2 Control of truck arrangement a. The staff who is in charge of truck operation should arrange for the shipments to be trucked to the final destination b. In case of charter truck transportation, the staff who is in charge of truck transportation may put off transportation to avoid excessive Cost c. The truck arrangement shall be submitted as in the form of documentation. When accepting invoice of truck transportation, the responsible personnel shall compare it with truck arrangement submitted previously. 7.3.10.3 Delivery a. At the time of delivering cargo to truck transport agent, check status of cargo including damage or pilferage and remain the result. b. Truck transport agent should obtain cargo release sheet from warehouse. Responsible personnel at related station shall notify result of truck transportation and control truck transportation process. c. If any irregularity is occurred during truck transportation, carrier should require operation improvement to truck transportation agent and may claim to them. d. Ensure that truck transportation status shall be input on the CSP system, If applicable. 7.3.10.4 Management at the arrival point a. Obtain delivery records and input in the CSP system b. In case of IRR, It shall be input in the CSP system. 7.4 Transfer Cargo Handling Procedure 7.4.1 Preparation Prior to Acceptance a. Check and notify all facts that require attention based on message from departure station. b. Check the special requirement of shipper or consignee to prevent irregularity. c. Order operation instruction to operation agent prior to flight arrival d. Check the status of ULDs containing shipment which are transferred and decide whether break down or not. e. Check the departure time of connected flight and prepare to operation to prevent unpredictable delay f. In case of special cargo, take care of it without delay or damage 7.4.2 General Procedure 7.4.2.1 Operation for ULDs containing shipments that are same destination a. After unloading from aircraft, deliver ULDs to connected flight. In case of ULDs containing special shipment, check the status of ULDs and store them in designated area under the supervision. b. After unloading from aircraft, the staff who is in charge of loading operation may load ULDs in the connected aircraft, If applicable. c. If the shape or height of ULDs is unfit to connected aircraft‟s structure, break down operation must be conducted. Est. : 2001.11.10 7-15 Rev.04 : 2010.04.15 ALHM 7. Cargo & Mail Handling d. Special cargo should be stored in designated area to prevent unauthorized person‟s access. 7.4.2.2 Operation for ULDs containing shipments that are different destination a. Break down ULDs as per FFM b. Check irregularity including STLD, FDCA, DMG and notify and submit cargo incident report to responsible personnel. c. In case of special shipment, check the status of shipments and store them in designated area under the supervision. d. In case of dangerous goods shipment, store it in accordance with „Dangerous goods handling procedure‟ e. In case of live animals, store it in accordance with „Special cargo handling procedure‟. f. Operation for storage and build up shall be conducted in accordance with „Chapter2 EXPORT CARGO HANDLING PROCEDURE‟ 7.4.3 Transfer Cargo Inventory Control a. As soon as receiving the information at origin, all data is inputted in "Transit part management system". After that it is implemented according to each station. Inventory Management is carried out by air waybill and ULD number that is loaded. b. If receiving information from origin is not correct, it is implemented after rechecking the data from origin. c. In case of finding the differentiation between real status and FFM, staff shall correct inventory data. d. By checking the inventory data in regular basis, it shouldn't be remained any cargoes after completing manifest. e. It should be managed that the irregularity of the forwarding status in transit part should not to be in stay for a long time by checking the inventory status in regular. 7.4.4 Transportation a. Transit cargo document should be hand over to cargo export operation staff. b. Transferring of intact ULD can be replaced ULD location information. c. In case of „Ship to Ship transfer cargo‟, operation staff should send „ship to ship MSG‟ 7.4.5 Transfer Cargo Handling 7.4.5.1 Transfer Cargo It is occurred just in case we try to handle our shipments with transferring by other airlines. 7.4.5.2 Acceptance for transfer cargo a. Cargo, transfer manifest, AWB, cargo are accepted after checking the booking status of the shipments. b. 1 copy of transfer manifest is just send "SELAR" and another copy is stored in "ICNKF". c. In case of forwarding as intact ULD, after checking the irregularity of the shipment, the documents shall be accepted 2 copy in total. Like said above, one copy is stored in our office and another copy is send "UCC". d. In case of acceptance of the shipment, once it shall be checked the damage Est. : 2001.11.10 7-16 Rev.04 : 2010.04.15 at least five copies of AV-7 are required and distributed to airport office and post office of departure airport as well as airport office and post office of destination airport by each copy after obtaining mutual signature as a receipt. The kinds of special cargo. 7. In case of forwarding as intact ULDs. the report shall be stored and we send the message at each station about report. When it is accepted by loose status.5. In case of TRM. Transit airmails are acceptable after connecting flight‟s reservation is confirmed. it shall not be accepted as ULD. f.04 : 2010. The dangerous goods and avi cargoes shall be handed over after checking of the check list in regular pattern upon acceptance.5.3 Classifications of airmail a. b.15 .10 7-17 Rev. 7. Security measures for airmail conform to national regulations of departure.3 Take over Transfer Cargo a. USPS stands for United States Postal Office. Parcels: airmail matching dimension and weight defined by post office 7.5. g. b. General mail: urgent airmails for letters and postcards c. once it shall be taken an action after checking the possibility of forwarding. c. IPO stands for International Post Office. dangerous goods shall be accepted by checking the documents and condition in detail. In case there are transit airports. Postal bureaus are USPS.04. b.2 Procedure for outbound mail a. UCR shall be recorded and accepted.2 Definitions of terms a.11.5. In case of "dangerous good". c.5. When airmails are accepted. AV-7(CN38) is the list of mail exchanged between air career and post bureaus or between air careers and is used as a document of receipt and delivery. d. UPU stands for Universal Postal Union. IPO as well as post office of each country. In principle. the number of pieces and outer package should be thoroughly inspected.ALHM 7. TRM document and cargo is handed over to the airlines.1 General Provisions 7.5 Mail Handling Procedure 7. One copy is stored in the office and another copy is sending "UCC". UPU. Express mail: airmails that should be delivered in a day b. d. AV-7 copies should be added as many as transit airports.5. Basically airmail is acceptable by ULD. actual weight and the number of pieces described in AV-7 must be matched and signature should be obtained from post officer. Airmail handling and storage should be accomplished in safe place to prevent Est. e. e.1.4.1. In case of being checked the damage. : 2001.1 Applicability This provision applies to various services related to mail handling. Service details not provided herein conform to service guidelines of Post Office and interline agreement with other air carrier. Cargo & Mail Handling status.1. airmail is acceptable after the security screening. In case of airmail acceptance. 7. f. 7. e. 1 Classification a. duty staff should get ULD back as soon as possible.04. j. Airmail should be correctly manifested and AV-7 should be distributed to SELAR for the revenue management. notify authority and handle in accordance with authority‟s instruction and AV-7 d. notify authority and handle in accordance with authority‟s instruction. DELAY: A situation which mail transportation late because of SHORT SHIPPING. 7. DAMAGE: Physical harm caused to mail which makes it less useful or valuable. i.5. In case of IRR in destination airport.5. : 2001. they should be notified promptly to origin and destine airport. OVER CARRIAGE c. OFF-LOADING. In case of IRR.10 7-18 Rev.5. Airmail should be forwarded as per booking schedule. the related airmail should be forwarded by the fastest alternative. staff in origination. MISSING: A situation that mail or document cannot be found. b.5.11. it should be loaded in order of Express mail. c. Airmail needs to be separated from other cargos. duty staff should contact departure and transit airport in order to trace it. g. 7. b. when building it up. If they are built up by mix. it should be forwarded as soon as the next flight is available. k. duty staff should contact Post office of departure and destination and discuss the alternative flight.5 Handling for IRR mail 7.04 : 2010. b.5.5. d. If any irregularities occur with the arrival airmail. If unexpected flight operation irregularity occurs. If any irregularities are found. weight and loading position. and parcels in accordance of priority. The arrival airport should deliver airmail to the post office as soon as possible and get a signature as a receipt. 7.5.2 Handling Procedure a. If unexpected condition occurs and flight connection is not available. The arrival airport keeps delivery records. Airmail operation in transit airport should be accomplished at the safe place to prevent loss and damage and pieces of airmail should be checked. c. In case of IRR in origination airport.5. Cargo & Mail Handling loss and damage and in preparation for sudden weather changes. 7. destination airport should provide information and retain records. b. When airmail is delivered in a unit of ULD.15 . General mail. priority of higher level will be applied.4 Procedure for inbound mail a. h.3 Claim handling Est.ALHM 7. When airmail is stowed. Notify detail to mail authority as per AV-7 immediately. Interline airmail connecting to other airline should be thoroughly checked for number of pieces and be forwarded with AV-7. Operation duty of the departure airport must inform arrival and transit airport of the number of pieces.5. 7.3 Procedure for transfer mail a. 4) Cross check with in bound. 7) Check possibility of bundle-off in case of tracing no label cargo. transit station etc and request tracing 2) 2nd Tracing: Within 24 hours of IRR 3) 3rd Tracing: Within 48 hours of IRR 4) World Wide Tracing: Within 72 hours of IRR1st Tracing e.04 : 2010. weight.04. Include company cargo service duty and local GHA. Cargo service team IRR duty should analyze cargo IRR details monthly and notify all stations. promptly handle to minimize shipper‟s complaints. : 2001. 1) 1st Tracing: immediately after acknowledging IRR. Procedure tracing under these principles 1) The regional office which has been notified of the IRR must check and reply as soon as possible.15 . g.2 Prevention for Irregularities 7.1 Thorough Supervision for Ground Handling Company a. Especially.6. Input Irregularity details into company cargo system CSP for IRR supervision. 8) Cargo tracing should be done via SITA message. Authority and responsibility is accordance with „cargo claim handling procedure‟ 7.6.ALHM 7.2 Prevention of Pilferage a. d. digital camera.2. Est.) and circulate information in case of IRR tracing. 3) For cargo on passenger flights.6. 9) Use company TELEPIA mail as supplementary communication tool. Cargo & Mail Handling a.1 General Procedure a. Strengthen check and supervision by stages of transportation to prevent pilferage. out bound. b. c. marking. instruct previously careful handling to ground handling company. Cross-check procedure needs to be established according to stages of transportation in order to prevent human IRR. Obtain weight and other information Of IRR cargo to prepare claims. sending tracing messages as follows. 7. If booking for special care cargo such as camcorder. 7. inform IRR to origin.6 Handling for IRR Cargo 7. H/AWB No. countermeasure for strategic and special cargo should be made and supervised. Each station should check cargo inventory to prevent prolonged IRR cargo. b. and contents etc. 6) Check exact Information of IRR cargo(package type.2. 5) Re-check inside of arrival flight container and cargo compartment.6. 2) At receiving info of IRR check warehouse and ramp and reply as soon as possible. b. Maintain regular meetings with ground handling company and eliminate root cause of irregularity.11. transit cargo IRR records. In occurrence of IRR cargo. dimension. In case of tracing MSCA IRR cargo. company standards is prior to contact detail b.10 7-19 Rev. f. check BAG claim area in case of misplacing and cross check with IRR baggage. duty-free goods is found. 6. check for leakage marks on the outer package.2. c. c. 7. b. also notify shipper/consignee and agent.2 STLD (SHORT LANDED) a. 7.15 . and left behind in warehouse or ramp area b.5 Prevention of MSCA Upon accepting cargo.4 Prevention of Damage a.6. follow „Special Cargo Handling Procedure‟. Strengthen check and supervision by stages of transportation to prevent root cause of accident.2.6. Cargo manager asks ground handling company to train staff to prevent roughhandling and keep a watch on their implementation. Notify regional sales office and reservation manager to re schedule reservation. When leakage cargo is accepted such as drum. 7.10 7-20 Rev. c.6.04.6. Est.04 : 2010. Chemical liquid must be checked whether it is dangerous goods or not such as means of MSDS.3.2. Check outer package condition thoroughly.2. b. Notify local customs of STLD and proceed with custom clearance for arrived cargo. 7. When departure airport find out the OFLD after publication of MFST during final preparation of flight. b. If cargo is offloaded before loading plan is completed delete from MFST.6.6 Prevention of Liquid Cargo Leakage a.6. 7.3 OFLD (OFFLOAD) a. can or jerry-can. c.1 SSPD (SHORT SHIPPED) a. Notify to sales and reservation staff in order to modify schedule. 7. When the relevant IRR is found notify arrival airport via sita message as soon as it is recognized and then load the remains on the next available flight. Also build up carefully to prevent leakage by rough handling.3 Cargo Irregularities 7. When liquid cargo is built up. should correct the MFST in accordance with customs regulations of the relevant authority. cautiously check the number of pieces and also check for MIS-labeling so that MIS-forwarding might not take place. When the investigation turns out that it is discrepancy between AWB and actual piece. re-check temporary storage. b.3 Prevention of damage for Strategic Cargo a. d. In case the pieces of loading are less than MFST.3. : 2001. In case of STLD is found upon B/DOWN.7.3. e. notify arrival airport of the fact by transmitting message so that correction of MFST can be done and also keep AWB and other documents until the remains are forwarded by next flight. delivery area and send message to transit station or origin to check remaining cargo. In case the pieces of unloading are less than MFST b.11. Carrier shall supervise ground handling agent to prevent rough-handling and keep a watch on their implementation. cargo is not loaded on flight due to various reasons.6. In case even though MFST is done. In case of special cargo. orientation label or mark (This Way Up) must be adhered upon build-up so that leakage should not take place. Cargo & Mail Handling ALHM 7. 11. If the level of damage and leakage is endurable for transportation. b. When damage or leakage is found. After tracing result turns out MSCA.4 OVCD (OVERCARRIED) a. Input the record in the CSP CIR system. Cargo with leakage marks should be recovered by waterproof operations and be built up observing orientation of „This Way Up‟ to prevent leakage in the flight.3. Consol MFST. transmit the relevant massage to departure and transit airport. After departure or transit airport investigate the warehouse. Invoice etc) to confirm contents. In case of CGO is forwarded without MFST b. c.3.ALHM 7. relevant regional office and headquarters of the fact. e. When arrival airport find out the MSCA.04 : 2010. forward to correct destination or return to departure airport. e. When damage or leakage is found upon accepting cargo. Packing List. and check weight of MSCA in case of claim. In case departure airport has a fully loaded the cargo. d.5 FDCA (FOUND CARGO) a. record it in detail and report it to cargo manager. b.7 Damage or Leakage a. they are required to report the result. cargo must not be accepted until the repair is completed by shipper(cargo agent). move it to separated safety area and acquire relevant documents(MFST.6. d. Cargo & Mail Handling c. notify departure airport. If the level of damage and leakage is estimated to be harmful for safety. The arrival airport should input irregularity details into CSP.04. f. b.3. The arrival airport should amend MFST with AWB copy to prevent custom hold of OVCD cargo. should implement tracing into the relevant airport. aeromechanic and the relevant captain to take necessary action. 7. If the arrival airport is incorrect. also fax AWB copy for MFST correction. : 2001. If shipper or agent claims damage or leakage prepare two copies of „Cargo Inspection Report‟ or applicable document (Cargo Release Agreement) and Est. If the leakage takes place in aircraft. record it in detail and transmit message to the relevant airport. 7. In case of FDCA input details in CSP. In case of CGO is found without MFST. but arrival airport could not find the relevant cargo. 7. should transmit W/W Tracing massage and sustain it.6 MSCA (MISSING CARGO) a.6. If the level of damage and leakage is not endurable for transportation. c.6. Check related documents to confirm contents of leakage and remove contamination. also notify shipper/consignee and agent d.10 7-21 Rev. When FDCA is found.15 . c. And in case MIS-forwarding is suspicious. d. Departure airport should forward the returned FDCA cargo with AWB and documents to destination on the next available flight. immediately notify cargo manager. arrival airport should request AWB and documents to correct MFST.3.6. After adequate handling notify Shipper. 7. Notify cargo reservation and sales department to re-schedule reservation. If arrival airport is correct. When cargo is intentionally OVCD notify arrival airport of the fact by transmitting massage so that cargo can be stored until AWB and documents are forwarded. make a confirmation record with shipper (cargo agent). 6. handle according to “DGR” and “DG handling procedure” 4) If the applicable cargo is not identified. Check it with other Cargo if it is CROSS LABEL.8 NO LABEL CARGO a.3. b. send it back to the departure airport so as to check it there. handle accordingly. let the agent(shipper) to attach the label on it.6. Notify departure or transit airport and headquarter of the fact immediately so that the relevant cargo manager should investigate the case. 7. 7. e.6. d. b. 7. If the cargo is confirmed. 7. Notify the departure airport sales office and receive disposal plan to return or discard under the responsibility of the shipper. In case separate regulations of the relevant authority exist. In case of cargo arrival without label b. If cargo is suspected to have weight down. let the agent (shipper) to attach the corrected label on it. send it back to the departure airport so as to check it there.10 Pilferage a. The end of section Est. c.12 Non delivery a. weight and marking status. If loaded cargo is suspected to have pilferage. When weight down is found. notify departure airport of the fact so that CCA should be implemented.3. Notify departure airport via SITA message of the fact and distinct feature so as to check it there. Cargo & Mail Handling distribute one copy to consignee and retain a copy in order to use claim material upon receiving claim letter.3. b.10 7-22 Rev.11. 7. : 2001.3.15 . g. c.04. 2) Investigate whether if leakage is DG. The result of the investigation must be reported to headquarter. Leakage of suspected dangerous goods 1) If leakage of suspected dangerous goods is found. If the discrepancy between the relevant cargo and label is confirmed. clear the incident area and prohibit approach of non authorized personnel. 3) If the leakage is DG. c. if not clear the contaminated area. Try to match it with STLD or MSCA c. Notify departure or transit airport of the size. immediately notify cargo manager of the fact.6.11 Weight difference a. If the applicable cargo is not identified.ALHM 7. In case AWB weight is less than actual weight or chargeable weight of the volume cargo is not applied at AWB. Handle according to „General Conditions of Carriage for international Cargo‟ b.04 : 2010.9 Label discrepancy (CROSS LABEL) a.6. departure or transit airport may weigh the relevant cargo again.3. 04 : 2010.15 . : 2001. Cargo & Mail Handling ALHM Intentionally Blank Est.11.10 7-23 Rev.04.7. 15 .10 8-1 Rev.04.1 Purpose The purpose of this chapter is to maintain and control the weight and balance standard of operating airplane.04 : 2010. The end of section Est.8. Weight & Balance Control ALHM Chapter 8. Weight & Balance Control 8.11. : 2001.2 Weight and Balance Control Program The control of weight and balance data is governed by „Weight and Balance Control Program‟ managed by Flight Operations Engineering. and to ensure all kind of operation to be conducted within certified weight and center of gravity envelope 8. 9. Headquarters/Division conducting loading and unloading operation shall acquire detailed pertinent information on its duty in prior to commencing. All personnel conducting loading and unloading operation shall receive proper basic training prior to performing the duty. b. 9.3 Responsibility of Enactment and Amendment a.6 Preparation 9.1 Personnel and Equipment Inspection a. b. 9. checked baggage and mail into the CGO Compartment.5 Duty and Responsibility of the Task Conductor a.1 Purpose and Summary This regulation outlines the company‟s standard of loading and unloading procedure with the purpose of providing safe and productive operation procedure. The head of the passenger service team and head of the cargo service team shall hold responsibilities of enactment and amendment of this chapter.04 : 2010. 9. Approval by the head of the safety management team is required for enactment and amendment of this chapter c. Task performer shall conduct duties following the guidelines proposed in the loading and unloading regulation of the loading and handling manual. 9. Personnel in charge of the operation shall assemble necessary manpower and inspect equipments utilized for loading and unloading to facilitate safe operation.04. Shortage of manpower and mal-functioning equipment shall immediately be supported by additional personnel and replacement of equipments.10 9-1 Rev. b. Est. All personnel under the range of application hold the responsibility to follow the proposed procedure and shall report to the head of passenger service team and head of the cargo service team of any necessity of amendment to its current regulation. Each Headquarters/Division‟s detailed operation procedure shall apply the requirements specified in the Chapter 9 loading and unloading of the aircraft loading and handling manual.9.2 Range of Application This regulation applies to all departments that conduct loading operation of cargo. Loading & Unloading ALHM Chapter 9. Loading & Unloading 9.11.4 Headquarters/Division in charge of Loading & Unloading a. b. then regulation imposed by the ground handling company may replace this current regulation..6. If the duties in this chapter are performed by the ground handling company.15 . : 2001. Operation supervisor shall restrict operation outside the perimeter. Confirm the loaded quantity of checked baggage and ULD from baggage operation department. Loader shall conduct loading operation in accordance with the loading instructions c. Inspector shall identify and locate all safety hazards that pose danger to aircraft approaching the spot and contact appropriate agency to eliminate safety hazards.7. 9. b. : 2001. d. b. Perform inspection periodically to eliminate any safety hazards. contact the appropriate department and request confirmation of transportation of cargo and its time.04. check the loadability of the material and mediate with the loading manager. overhang. Consider the space available in the bulk. operate accordingly. contact the loading Est. The inspector must physically inspect the operation of safety hazards removal. 9.04 : 2010.7. c.1 Loading Instruction a. c.8. Confirm transportation of cargo as shown on the loading instruction. If changes to the loading instruction takes place prior to or during the loading operation. contact loading manager and its associated department for necessary actions to be executed. If loading operation cannot be conducted as the loading instruction. When cargo is discovered that is not specified in the loading instruction. If unconfirmed.1 Inspection of safety hazards and countermeasures a. and damage. d.10 9-2 Rev. then such information shall be informed to the loader. Ground handling equipment transportation shall utilize the routes that ensure safety of the aircraft. Once new measure has been imposed. e. b. Tug Car shall tow the dolly and operate within the designate route during approaching the A/C.2 Confirmation of Loading of Cargo and Checked Baggage a. b.2 Movement route Ground Handling Equipment a.15 .8.7 Safety Inspection of the Area of Operation 9. 9.11.3 Estimation of Load ability into the Bulk a. Check any apparent damages on SPCL CGO and Sealing condition. if irregularities are discovered. The loader shall receive the loading instruction from the load controller b. Loading & Unloading ALHM 9. contact the loading manager and verify its status.9.8 Loading 9. If space is insufficient. Confirm the quantity of bulk cargo. 9.8. then supply the explanation of inoperability to the loading manager. The loader shall follow the revised loading instruction. Inspect the condition of Cargo‟s tilt. 2 B777 Loading Procedure 9.8. The loading manager and its related department shall generate the order of offloading and disseminate to the loading agent.5 Loading Equipment Organization Dollies shall be organized in the following manner to facilitate smoother loading operation a. The company shall supply the Loading Manual of different types of aircrafts to the handling department or subcontracted handling company in the form of a hard copy or an electronic document. b.8. Attach the loader and conveyor belt car following the handling procedure.6 Preparation of the Tail-Post a.04 : 2010.8 Order of Offloading of the Loaded Material a.8.9. 9. Considering the possibility of the tipping of the aircraft the FWD COMPT and AFT COMPT can be loaded at the same time. Loading & Unloading ALHM manager for further instructions. Dolly utilized for the lower deck shall be positioned at the front and rear right side of the CGO door. If the Tail-Post is unprepared. b. Dolly utilized for the main deck shall be positioned in the left rear side of the aircraft.9. 9. 9. 9.15 .G.9 Loading Procedure by Aircraft Type 9. : 2001. 9.04. 9. The general order of loading sequence shall be FWD COMPT -> AFT COMPT -> BULK b. Est. The general order of offloading is FOC cargo => Normal cargo => Previously OFLD Normal cargo => Perishable cargo =>F (Flash Class CGO) => live animal => P (Priority Class) => Checked Baggage => A.O. verify the condition of inapplicability of the Tail-Post with the loading manager.10 9-3 Rev.9.4 Inspection of the Condition of Special Baggage and Cargo Receive information on special baggage and cargo such as live animal and dangerous goods.11.8. B747-400 Combi aircraft types shall utilize the Tail-Post as the main principle.1 Order of Loading Operation a.7 Door Open and Block in a. b. b. 9.8. Open the cargo door by following the CGO Door Open procedure.1 Loading Manual a.9. b. The basic procedure of ULD positioning and structure of the aircraft‟s cargo compartment can be found from the Loading Manual for each type of aircraft distributed by the aircraft manufacturer.2. and inspect the loading location and its surroundings. b. 9. B. A. 88”) loading sequence shall be consistent with the following: 23P > 22P -> 21P -> 13P -> 11P -> 12P b.3 Locking Loader operator shall execute. c.9.1 General Order of Loading a. CGO late DLVRY. Especially.9. set the temperature as requested either HI or LOW. Live Animal shall be loaded last by the door side with dogs and cats facing the opposite direction. loading shall be complied with the order of sequence specified in the procedure. D.2.9. VIP bag should be loaded by the Door side even if space is available.11. In an effort to avoid any tipping. 9.2.3. Loading sequence shall be consistent with the following: 31LR->32LR -> 33LR > 41LR -> 44LR -> 43LR -> 42LR c. ensure heavier CGO is loaded on the bottom and lighter CGO on the top. Load from the inside in the following sequence: CGO -> MAIL -> BAG -> VIP BAG.2. b. d. AFT COMPT. C. d. General order of loading shall be consistent with the following: FWD COMPT -> MAIN DECK. PLT (96”. If CGO is loaded in the bulk. f.9. LD4 CTNR or LD8 CTNR. 9.2 Forward compartment loading procedure) a. Loading & Unloading ALHM 9.2. Two DQP (LD4) ULD can be positioned side by side and be loaded on one PLT position. If adjustment to the bulk thermometer is requested. CTNR loading sequence shall be consistent with the following: 25LR -> 24LR -> 23LR -> 22LR -> 21LR-> 14LR-> 13LR-> 11LR-> 12LR. Overhang. The CTNR door of LD6. Consider the maximum available space in the bulk.4 Inevitable circumstance of Position Relocation If relocation of positioning is inevitable due to ULD damage.3 B747 PAX & COMBI Loading Procedure 9. 9.9. If lock is mal-functioning report the safety issues to the loader manager or the maintenance personnel to take necessary action. 9. : 2001. e. receive the order of loading sequence of cargo and checked baggage from loading manager and execute it. After compartment shall be loaded with only LD3.15 . g. c. e. Tilt.2. Netting shall be executed by the loading operator and final check shall be conducted by the supervisor.9. if Tail Post is not supported then FWD COMPT LOADING shall take place firs then MAIN DECK. LD9 CTNR should face CGO door when loaded. d. Locking shall be executed by the loader operator. The reason why is if damages occur on the container that prohibits offload from the A/C COMPT it makes it impossible to offload material if the door was faced the opposite.5 After compartment loading procedure a. CGO with attached UP Side and Fragile Label shall be handled cautiously while loading and comply with the Up side label.04.6 Bulk loading procedure a.04 : 2010. then receive further instructions from loading manager.10 9-4 Rev. and AFT Est.9. b. Rest shall be loaded from the inside of the COMPT and the door side shall be loaded last.9. 88”) can be loaded and the loading sequence shall be consistent with the following: 23P -> 22P -> 21P -> 11P -> 12P b.04. RR(20FT) -> PR -> SL -> RL -> PL. Maximum of five PLT (96”. d. Maximum of 14 LD3 CTNR can be loaded in the following order: 31LR -> 32LR > 33LR -> 41LR -> 42LR -> 44LR -> 43 LR. g. 9.4 After Compartment Loading Procedure a. d. Maximum of four PLT of (96”.3 Main Deck Loading Procedure a. If the height of the PLT is 118” then position the PLT to have 96” point to face the wall of A/C. 9. Tilted CGO and O/H CGO are prohibited from loading. The left corner cannot exceed 113” and allow at least 1M of space between 96” and 113”. h. e. -> 13LR.3.4.4.9. c.5 Bulk Loading Procedure Bulk loading procedure is identical to the B777 aircraft loading procedure.88”) can be loaded and shall be consistent with the following loading sequence: T -> SR -> SL -> RR -> RL -> PR -> PL.D.2 Forward Compartment Loading Procedure a. M/D locking shall be executed by the P. Maximum of four PLT can be loaded and shall be consistent with the following Est.1 Order of Loading Order of loading shall be as the following: FWD COMPT -> AFT COMPT -> BULK.15 . i. then receive further instructions from loading manager.11. Loader operation shall execute the locking.3. Operator and the Loader operator shall check.9. LD9 CTNR should face CGO door when loaded. f.9.9. If loading one 20 ft PLT and five 96” or 88”: T -> SR. If safety hazards are present due to faulty lock.9. 88”) can be loaded in the following sequence 31P > 32P -> 41P -> 42p.3. The CTNR door of LD6.U. CGO late DLVRY. : 2001. If relocation of positioning is inevitable due to ULD damage.9. Tilt.9.10 9-5 Rev. 9. Maximum of 16 LD3 CTNR can be loaded and the loading sequence shall be consistent with the following: 25LR -> 24LR -> 23LR -> 22LR -> 21LR -> 11LR -> 12LR. c.3. The general rule of loading 20ft PLT is loading on the SR and RR. c. If the CGO center is an overhang then check and verify the other CGOs‟ condition. Loading & Unloading ALHM COMPT 9.2 Forward Compartment Loading a. b. If problems exist on the lock then the loading supervisor shall request inspection by the maintenance personnel and require necessary actions or report to the loading manager. The reason why is if damages occur on the container that prohibits offload from the A/C COMPT it makes it impossible to offload material if the door was faced the opposite. Overhang. 9. b. PLT under 96” are designated to be loaded at the T Position. 9. PL Position shall consider the Door Actuator range of motion and position the 96” point to face the Door.9.04 : 2010. Maximum of seven PLT (96”. D.4 B767 Loading Procedure 9. then inform the loading manager and a mechanic. d. Rest shall be loaded from the inside of the COMPT and face the door. If the CTNR Door is opened. then inform the loading manager and a mechanic c. If safety hazards are present due to faulty lock.4 Bulk Loading Procedure Bulk loading procedure is identical to the B777 aircraft loading procedure. 23LR 2) Aft compartment: 32LR.1 Order of Loading FWD COMPT→AFT COMPT→BULK 9. B. A. : 2001. When loading Over Hang CGO.2 Forward Compartment Loading Procedure a. 9.9. Therefore the CTNR door must be closed prior to loading.4. 14LR).3 Aft Compartment Loading Procedure a. therefore loading shall consider Est. it could possibly contact the A/C Door side when loading from the CGO loader into the CGO COMPT. 9. (When possible.5. 9.11. b.3 After Compartment Loading a. c. only the FWD can be loaded while rotating in B767.5. 9.9.9. Only CTNR can be loaded on the AFT Compartment and shall be loaded in the following sequence: 31LR -> 32LR -> 33LR ->34LR -> 41LR -> 43LR -> 42LR.4. 21LR. If safety hazards are present due to faulty lock.10 9-6 Rev.9.5 Partial Loading Procedure a. 41LR 9. load PLT 88” as the general rule) c. CTNR and BULK loading is permitted and shall be loaded in the following order: 31-> 32-> 33 -> 42 -> 41 b. Bulk loading procedure is identical to the B777 aircraft loading procedure. When loading LD3 CTNR on door POSN (13LR. While rotating the CGO. Maximum of eight LD4/LD8 CTNR can be loaded in the following sequence: 24LR -> 23LR -> 22LR -> 21LR -> 11LR-> 12LR -> 14LR -> 13LR d.ALHM 9. If the CTNR Door is opened. Therefore the CTNR door must be closed prior to loading.4. 34LR. Loading & Unloading loading sequence: 22P -> 21P -> 11P -> 12P b. CTNR AND BULK Loading is permitted and shall be loaded in the following order: 23 -> 22 -> 21 -> 12 -> 11 b.4 Bulk Loading Procedure a. CTNR shall be loaded from 14LR. then inform the loading manager and a mechanic.9. Loader operation shall execute the locking.04. Netting shall be executed by the loading operator and final check shall be conducted by the supervisor. b. Proper loading amount is ½ of the LD3 CTNR.9. 9. 33LR.9.9. then inform the loading manager and a mechanic.5.04 : 2010. b.5 A321 Loading Procedure 9. Loader operation shall execute the locking.5. avoid damaging the wall of the A/C. Partial loading refers to when CGO COMPT is not fully loaded that distribution of loading the CGO COMPT is required to maintain the center of gravity. If safety hazards are present due to faulty lock.15 . The B767 CTNR lock only supports COMPT inward that middle position cannot be partially loaded and the position is as follows: 1) Forward compartment: 12LR. it could possibly contact the A/C Door side when loading from the CGO loader into the CGO COMPT. e. Loader operation shall execute the locking. 88”) can be loaded and shall be loaded in the following sequence: 23P -> 22P -> 21P ->11P -> 12P -> b.10 9-7 Rev.5 Partial Loading Procedure a. Loading & Unloading ALHM potential add bag and gate bag. carts shall be sanitized and one shall be inside the cart and the other shall be at the end of the belt transporting items cautiously.3 Main Deck Loading Procedure a. 9. 9. HOLD 2. 9.9.1 General Order of Loading a. b. 88”) can be loaded and shall be loaded in the following sequence: A1 -> A2 -> B -> C -> D -> E -> F -> G -> H -> J -> K -> L -> M -> T -> SR -> SL -> RR -> RL -> PR-> PL b. b. Locks in the A321 supports ULD both front and back which enables partial loading in all COMPT. c. 9. The HOLD 1 and HOLD 2 are included in the FWD COMPT and HOLD 3 and HOLD 4 are included in the AFT COMPT.7 B747F. Maximum of 5 PLT (96”. 9.9.9. Especially. Maximum of 30 PLT (96”. AFT COMPT. d. The height of B737 is short that passengers can observe the operation site therefore it requires much attention to all areas. If relocation of positioning is inevitable due to ULD damage. a.2 Forward Compartment Loading Procedure a. if Tail Post is not supported then FWD COMPT LOADING shall take place first then MAIN DECK. Partial loading refers to when CGO COMPT is not fully loaded that distribution of loading the CGO COMPT is required to maintain the center of gravity.6. Maximum of 16 AKE CTNR can be loaded in the following sequence: 25LR -> 24LR -> 23LR -> 22LR ->21LR ->11LR -> 12LR -> 13LR. SF Loading Procedure 9. Rest shall be loaded from the inside of the COMPT and the door side shall be loaded last.1 Organization The B737 COMPT consists of HOLD 1. 9. First.5.7. then receive further instructions from loading manager.3 Confirmation Process Netting shall be executed by the loading operator and final check shall be conducted by the supervisor. In an effort to avoid any tipping.9. The door of the M1 (AMA) CTNR shall face the center.6 B737 Loading Procedure 9.15 . The general order of loading sequence is FWD COMPT -> MAIN DECK. c.9. If the CGO center is an overhang then check and verify the other CGOs‟ Est. thus tight netting is imperative.9.9.11.9.6.04.9.6. CGO late DLVRY.2 Loading Method The loading method is identical to other aircrafts‟ loading procedure.7.04 : 2010.7. Improper netting causes the expansion of CGO and BAG which prevents the door from opening.9. Tilt. Overhang. loading shall be complied with the order of sequence specified in the procedure. B. HOLD 3 and HOLD 4. b. : 2001. Allow sufficient space when unloading CGO and Bag from COMPT to create a workable condition on the outside. and AFT COMPT 9. ALHM 9. Loading & Unloading condition. d. M/D locking shall be executed by the P.D.U. Operator and the Loader operator shall check. If problems exist on the lock then the loading supervisor shall request inspection by the maintenance personnel and require necessary actions or report to the loading manager. e. If the height of the PLT is 118” then position the PLT to have 96” point to face the wall of A/C. f. Tilted CGO, O/H CGO principally cannot be loaded. g. T position max load weight limit is 2040kg, be cautious when loading. h. PL Position shall consider the Door Actuator range of motion and position the 96” point to face the Door. The left corner cannot exceed 113” and allow at least 1M of space between 96” and 113”. 9.9.7.4 After Compartment Loading Procedure a. Maximum of four PLT (96”, 88”) loaded, and shall be loaded in the following sequence: 31P -> 32P -> 41P -> 42P. b. Maximum of 16 LD3 CTNR (for SF max of 14) can be loaded and shall be loaded in the following sequence: 31LR -> 32LR -> 33LR -> 41LR -> 42LR -> 44LR -> (45LR) -> 43LR c. Loader operation shall execute the locking. If safety hazards are present due to faulty lock, then inform the loading manager and a mechanic. d. The CTNR door should face the A/C COMPT Door when loading LD6 and LD9 CTNR. The reason is if damages occur on the container that prohibits offload from the A/C COMPT it makes it impossible to offload material if the door was faced the opposite. 9.9.7.5 BULK Loading Procedure Bulk loading procedure is identical to the B777 aircraft loading procedure. 9.9.8 B76F Loading Procedure (CGO A/C) 9.9.8.1 Order of Loading a. The general order of loading sequence is FWD COMPT -> MAIN DECK -> AFT COMPT -> BULK. b. In an effort to avoid any tipping, loading shall be complied with the order of sequence specified in the procedure. Especially, if Tail Post is not supported then FWD COMPT LOADING shall take place first then MAIN DECK, and AFT COMPT. 9.9.8.2 Forward Compartment Loading Procedure a. Maximum of 4 PLT (96”, 88”) can be loaded in the following sequence: 22P -> 21P -> 11P -> 12P. b. Maximum of 8 LD3 or LD4, LD8 CTNR can be loaded and shall comply with the following loading sequence: 24 -> 23 -> 23 -> 22 -> 21 -> 11 -> 12 -> 13 -> 14 c. Rest shall be loaded from the inside of the COMPT and the door side shall be loaded last. d. If relocation of positioning is inevitable due to ULD damage, CGO late DLVRY, Tilt, Overhang, then receive further instructions from loading manager. 9.9.8.3 Main Deck Loading Procedure a. The planning of loading on B767F MAIN DECK should consider the possible changes to the number of ULD that can be loaded depending on the size and its direction which are facing. One should refer to the 767F Weight & Balance manual, Loading Manual and Loading Instruction Format for planning. Est. : 2001.11.10 9-8 Rev.04 : 2010.04.15 ALHM 9. Loading & Unloading b. The loading sequence shall be the following: A1-> B17 -> B15 -> B14 -> B13 -> B12 -> B 11 -> B10 -> B9 -> B8 -> B7 -> B6 -> B5 -> B4 -> A2 -> B3. c. When loading 96” PLT following the LONGITUDINAL method or loading PRA PLT, the position of the restraint has to be moved therefore be cautious. d. If the CGO center is an overhang then check and verify the other CGOs‟ condition. e. M/D locking shall be executed by the P.D.U. Operator and the Loader operator shall check. If problems exist on the lock then the loading supervisor shall request inspection by the maintenance personnel and require necessary actions or report to the loading manager. 9.9.8.4 After Compartment Loading Procedure a. Maximum of 3 PLT (96”, 88”) can be loaded as follows: 31P -> 32P -> 41P. However, if 3 PLT and 1 CTNR are mixed, then loading sequence shall be as follows: 31P -> 32P -> 43 -> 41P. b. Maximum of 7 LD3 or LD4, LD8 CTNR can be loaded in the following sequence: 31-> 32 -> 33 -> 34 -> 43 -> 42 -> 41. 9.9.8.5 Bulk Loading Procedure Bulk loading procedure is identical to the B777 aircraft loading procedure. 9.10 Unloading Procedure 9.10.1 Preparation of Ground Handling a. Loading Supervisor shall brief the ground handling personnel on the operation. b. Check the day‟s flight spot, type of aircraft, tail number and estimated time of arrival. c. Check the loading status by on CPM and UDM d. Check the Ship to Ship CGO e. Assess the number of Dolly and Loader necessary for the operation and prepare them. f. Assess the number of personnel required for the operation by checking the amount of loaded items. 9.10.2 Preparation Prior to Commencing the Ground Handling 9.10.2.1 Preparation at the SHIP SIDE a. Arrive at the SHIP SIDE and check the standard equipment and manpower. b. Move the dolly and other ground handling equipment that are inside the SPOT safety line to outside the perimeter while clearing any obstructions. c. Check dolly, CTNR, and Cart necessary for unloading and if deficient use TUG CAR. d. Check the Carousel number which checked baggage will be loaded and inform the inbound baggage loader. e. When all preparation has been completed set safety cone around the aircraft. 9.11 Unloading Procedure Per Aircraft Type Est. : 2001.11.10 9-9 Rev.04 : 2010.04.15 9. Loading & Unloading ALHM 9.11.1 B747 Unloading Procedure a. Utilize the loader and open the A/C Door (FWD, AFR, M/D). b. Instruct the loader operator to approach the A/C and instruct the tug car to standby the dolly. c. Unloading sequence is the exact opposite of the loading sequence and shall perform from the door side. d. Take precaution when unloading bag and CGO from bulk using the belt conveyor. e. If live pets or SPCL CGO are present in the bulk check its condition and notify the loading manager and cargo manager of any irregularities. f. Check the ULD number written on the CPM and check whether the numbers are accurate or any damages are apparent. Report to ULD manager of any irregularities g. Instruct the Ramp agent to have ship to ship CGO to the appropriate spot. h. Place effort into preventing any accidents, A/C DMG, and IRR. i. If there are requests for SPCL CGO or Import cargo, prioritize them to be unloaded first and immediately report to the custom representative. 9.11.2 B767/B777/A330 Unloading Procedure a. Unloading sequence is the reverse order of the loading sequence. b. In order to prevent any collision or contacts between the belt conveyor bulk, food svc car and step car, ensure a spotter is present to provide guidance. 9.11.3 A321/A320 Unloading Procedure a. Unloading sequence is the reverse order of the loading sequence. b. In order to prevent any collision or contacts between the belt conveyor bulk, food svc car and step car, ensure a spotter is present to provide guidance. 9.11.4 B737 Unloading Procedure a. Unloading sequence is the reverse order of the loading sequence. b. The general unloading sequence is as follows: BAG -> CGO -> and Rest. 9.11.5 B747F, SF Unloading Procedure a. Thoroughly check the safety list and unloading agent shall open M/D, lower deck Cargo door. b. Instruct the loader operator to approach the aircraft, and instruct the tug car to standby the dolly. When loader approaches the aircraft, take caution to prevent any accidental contacts with A/C. c. Unloading sequence is the reverse order of the loading sequence. d. Take precaution when unloading bag and CGO from bulk using the belt conveyor. e. If live pets or SPCL CGO are present in the bulk check its condition and notify the loading manager and cargo manager of any irregularities. f. Check the ULD number written on the CPM and check whether the numbers are accurate or any damages are apparent. Report to ULD manager of any irregularities g. Instruct the Ramp agent to have ship to ship CGO to the appropriate spot. h. Place effort into preventing any accidents, A/C DMG, and IRR. i. If there are requests for SPCL CGO or Import cargo, prioritize them to be unloaded first and immediately report to the custom representative. Est. : 2001.11.10 9-10 Rev.04 : 2010.04.15 d. b.9. i.04 : 2010. Instruct the loader operator to approach the aircraft. if present. Report to ULD manager of any irregularities g. Once unloading operation is completed. h.6 B76F Loading Sequence (CGO A/C) a. prioritize them to be unloaded first and immediately report to the custom representative. lower deck Cargo door. f. Loading & Unloading ALHM 9. c. The end of section Est.04. Unloading sequence is the reverse order of the loading sequence. : 2001. 9. e. b.11. Check the ULD number written on the CPM and check whether the numbers are accurate or any damages are apparent. transport them to appropriate place.11. If live pets or SPCL CGO are present in the bulk check its condition and notify the loading manager and cargo manager of any irregularities. perform a final check and end the operation. c. and instruct the tug car to standby the dolly. take caution to prevent any accidental contacts with A/C. When loader approaches the aircraft. Thoroughly check the safety list and unloading agent shall open M/D. If there are requests for SPCL CGO or Import cargo. When inquiries of missing baggage or CGO are received.10 9-11 Rev.15 . check the status and follow-up on them.12 Final Inspection after Unloading Procedure a. Check left behind baggage or CGO on ship side. Place effort into preventing any accidents. Take precaution when unloading bag and CGO from bulk using the belt conveyor. A/C DMG. Instruct the Ramp agent to have ship to ship CGO to the appropriate spot. and IRR. 10. “Into-Plane” means that the fuel supplier (Refinery Company) supplies the all procedure of fueling operation not only with supply.1 General Provisions 10. storage and into-wing service. : 2001. achieved by providing on-time fuel supply through quality-control & fuel handling procedures at all locations where our company‟s aircraft operates. fueling tanks. Furthermore.1. associated supply facilities and overall safety & quality control of fuel. Samples of visual check shall be drawn about 1 litre in clean. "Transportation" means delivering fuel by fuel pipes or delivery trucks from each supply company to the airport storage tank. "Aviation fuel" means JET A-1 that is fuel for jet engines (which includes JET A.1.1 Purpose This document is intended for providing standard guidelines for safety of aircraft fuel operations. “Filter” Filtration equipment should be installed in refueling equipments and Est. such as. they can also become the fueling facility operator j. pumping facilities and hydrant systems. loading & unloading of rack.02 . c. “Fueling Facilities Operator” means the corporate body that operates the fueling facilities in the airport. Fuel Service ALHM Chapter 10.TS-1 which is fuel accustomed by Russia) b. 10.11. "Fueling" means overall process of loading the aviation fuel inside the aircraft by using fueling equipments.05 : 2011. "Storage" means the overall process of supplying fuel into storage tanks and inventory & quality control. but also transportation. h. g. f. “Quality Inspector” means the person who has work experience in the field of aviation fuel and the one that has been acknowledged by the supervised team i.10 10-1 Rev. "Fueling Facilities" means overall facilities regarding fueling. “Visual Check” means it is the field test to confirm the acceptability of products that the fueling operator at the apron tests before and after refueling. "Fueling Equipment" means in general all vehicles and equipments involved in fuel transportation. fuel shall be of the right color and visually clear. bright and free from solid matters and dissolved water at normal temperature. a.3 Definition of Terms The definition of terms used in this provision is as follows. including Refueler & Servicer and any other devices that are applied under law of fire department. it shall be equally applied as a safety-guidance for offering fuel service to foreign aircrafts.1.2 Application The appropriate guidelines shall be applicable to all procedures regarding fuelling purchase that includes. JET A-50. d. e. If the refueling company directly operates the facility. storage. 10. Fuel Service 10. clear glass jars or “visi-jars” and should pass the chemical test k. transport of fuel. To be acceptable.05. Giving signal to Fuel Agent for starting of refueling b.4.02 .4. Especially for refueling equipments. Correcting wrong or inadequate safety procedures and refuel service delays c.2 Overseas Airport Service Administrator (General Manager of Overseas Airport Service & General Manager of Business Sales a.1. Maintenance engineer and W/B duty b. Input of fuel volume in Asiana Aviation Fuel System(for airports without Maintenance Station Engineer) 10. Purchasing of fuel & contracting of fuel service b. Constructing & operating the Asiana Aviation Fuel System (AAFS) e. Signing of ADR e. Checking fuel quantity of revised fuel order d. Offering technical training for domestic Fuel Agents Est.1.1. Contracting the utilization of fuel storage & facilities c. amending & distributing the fuel manual f. Delivering revised fuel order to fueling company. Delivering fuel order to fueling company.4.1.1.7 Maintenance Engineer (Station. Giving fuel order to Fuel Agent and panel SETTING c.1 General Manager of Business Partnership Team a. Filter/ Separtor(F/S) type and Filter Monitor Type can be installed upon decision 10.4 Responsibility and Authorization The following information regulates the Responsibility and Authorization of those who are in accordance with fuel service.6 Captain Crew (PIC) Giving order to and revising of fuel Order 10. Supporting staff for fuel quality inspection d.5 Dispatcher (including contractor) a.4 Operation Control Customs declare of remain fuel 10.05 : 2011. Directing refueling process for safety and quality check f.05.1. Maintenance engineer and W/B duty 10. Training of fuel quality control and inspection for overseas Maintenance Station Engineer b. Conducting occasional administration and supervision of local airports & operating certified training courses for fuel operating staff. Fuel Service refueling facilities to prevent contamination of aviation fuel.10 10-2 Rev.4. 10.4. Periodical fuel quality control inspection of local and overseas airport fuel service d.11.1. On-board or Contractor) a.4.4.ALHM 10. Input of fuel volume in Asiana Aviation Fuel System (for overseas Maintenance Station Engineer) 10.3 General Manger of Flight Dispatch Team Making decision of fuel volume and fuel order 10.1. Directing of Refuel operation at airport b.1.8 Maintenance Quality Supporting of annual fuel quality inspection 10. 10.4.1. : 2001.4.9 Maintenance Training a. Establishing procedures for fuel service. the fuel service can be contracted separately. there should be multiple suppliers for a stable supply and the market share percentage must be maintained.1.05 : 2011. The General Manager of Business Partnership team needs to distribute the manual every time it is amended. it will not be distributed and can be offered when in need of hardcopy. The General Manager of Business Partnership team must request to the fueling operation company that all requirements shall be abided in accordance to the regulations set forth in this manual. it is insufficient to operate stock. it can divide the storage contract from the fuel service contract. it is recommended to contract by Into-plane. This manual has been posted in the Telepia website and can be accessed through each branch of airport. d.1 The Procedure of Local Airport Fuel Purchasing Contract a. the term of contract needs to be at least 1 year. at least 2 months before the end of contract.05. overseas airport-service stations) for a smooth operation. 10. For overseas airport fuel purchasing. : 2001.1.5 Distribution a. c. b. c. Est. the General Manager of Business Partnership team needs to notify related teams(Flight Operations Engineering. The General Manager of Business Partnership team must check periodically whether the distribution of manual and staff training has been done by the fueling operation company.2.1 Selecting and Contracting with Aviation Fuel Supplier 10.02 .1. Once the supplier is decided. Flight Dispatch. d. Fuel Service ALHM 10. c.2. For a stable and continuous supply of fuel. and if it is thought to be sufficient.2 The Procedure of Overseas Airport Fuel Purchasing Contract a. Thus. e. to the fueling operation company through contracted vendors. However. the General Manager of Business Partnership team must sustain the contract. b. The General Manager of Business Partnership team must register the supplier in the Asiana Aviation Fuel System (AAFS) and control all purchasing data by system. the person in charge of fuel purchasing in the Aircraft and Supplies Team needs to openly go out for tender to all potential suppliers. d.2 Aviation Fuel Purchasing Contract 10.2. Thus. b.10. Once the supplier is decided. In main airports. the quality check could be omitted in the stage of contracting. Safety & Operation Control Support. it can be alternated with a different Fuel Manual. The person in charge of fuel purchasing needs to register & control the information and price in the Asiana Aviation Fuel System (AAFS). In order to renew the contract.10 10-3 Rev. Airport Services and Contracts. the person in duty could notify the supplier by e-mail or letter. 10. The airports that need to operate with stock. When under judgment that it is inappropriate to distribute this manual.11. The General Manager of Business Partnership team needs to compare the price of supply and choose the supplier in accordance to quality. For small local airports. The General Manager of Business Partnership team must conclude an individual contract with a fuel facilities operator.2. In local airports that do not provide fueling service as of policy. Fuel operator must periodically precede self-inspection. the contract can be concluded holding the fuel service operator responsible for all duties such as transportation and stock operation.2. c. quality control and safety of fuel operation.2 Standards of fuel operation process for fuel operators a.3 The Contract of Fueling Operation 10.2. the contract should be made as Into-plane fuel supply & no other separate contracts are necessary.05. Fuel operator must operate in accordance to self-selected manual and the forementioned manual needs to include information about Maintenance engineer of fuel equipments. distribution to related companies and fuel storage 4) For custom clearance-Electronic Data Interface 5) Maintaining vehicle records and Log Book 6) Fuel operation quality and safety inspection 7) Quality check of Administration Authorities and safety inspections b. However. 10. For local airports where the fuel service operator operates the fuel facilities. The General Manager of Business Partnership team needs to appoint a fuel Est. b.10 10-4 Rev.3. For almost every supplier in overseas airports. when the supplier operates by Into Plane. 10. b.3. Thus.2. In this case the service range is as follows: 1) Operating fueling vehicles and providing fuel service 2) Registering and maintaining the fuel volume in fuel system. the General Manager of Business Partnership team can make an exclusive contract for the utilization of fuel facilities. the contract is concluded as Intoplane service. there is no need for the General Manager of Business Partnership team to conclude an individual contract. For local airports that operate with stock. : 2001. such as Kwang-ju(KWJ) and Muan(MWX).1 The service rage of fuel service operator in local airports a. such as CJJ and TAE. but also the rules of this manual. All procedures for fuel operation must abide by the rules mentioned in the contract between two companies.05 : 2011. and for airports that have policy to decide whether or not to provide fuel service. However.2 The Contract of Fuel Facilities Utilization a. 3) Issuing Aviation Delivery Receipt for each flight. d. Fuel Service ALHM 10. For local airport‟s fueling operators that provide fueling service as well as operating fuel facilities must perform duties mentioned above as well as duties that follows 1) Controlling fuel transportation and fuel inbound 2) Controlling fuel storage & maintaining fuel storage tanks 3) Controlling fuel facilities and outbound facilities 4) Controlling fuel stock c. All procedures must follow not only the rules regulated in the contract.11. c. this step is unnecessary. they need to close a fuel service contract with the affiliate company AAS.02 .10. for exceptional cases such as purpose for operating stock or minimizing cost. 3. fuel operators can precede fuel quality inspections for foreign carriers.10 10-5 Rev. Flight Order must always be delivered through Flight Dispatcher to Maintenance engineer. d. The same applies in the case of any change in fuel quantity.3 Fuel service for foreign carriers a.1. For airports operating under Into-fuel service. b.3. e. fuel operation fee and fuel purchase quantity coincides.2.1 Calculation of Fuel Quantity & Delivery of Fuel Information 10. fuel operators can precede the fuel quality inspections in substitute to our company.1. fuel operator and also the person in duty of Weight & Balance. b.11.1 Standards of fuel & defuel quantity a.05 : 2011. 10. 10.3. fuel operators must apply the same standards as when they are operating for our company‟s aircrafts. temperature conversion is not applied.1. The final fuel order is decided by Flight Dispatcher or the Captain before takeoff. The Flight Dispatch team‟s General Manager must provide Maintenance engineer and fuel operator the fuel order quantity through system or by telex. so that the fuel facility fee. In case of Fight Dispatcher‟s absence.2 Standards of fuel order creation a.02 . Fuel orders for the particular aircraft must be delivered to Ramp fuel (the quantity of fuel that is needed for flight operation. f.05. Any changes in fuel order must be notified to Flight Operation staff (Flight Dispatcher and Airport Service staff included) in the particular airport. c. which must be offered in Pounds) b. : 2001. The unit for fuel and defuel is in US gallon. The fuel order is produced by system when the Flight Dispatch team prepares flight plans for the particular aircraft. Overseas airports must calculate the fuel quantity for returning. The quantity of fuel order made by the Flight Dispatch team shall be shown on Est. for some countries where Kg or Liter is applied. the unit must be conversed according to certain conversion factors.3 Fuel Operation 10. it needs to maintain qualifications and precede inspections so that the outsourcing companies could follow the rules regulated in this manual. For providing fueling service to foreign carriers.ALHM 10. In this case. Local airport‟s fuel operators must periodically notify the fuel & refuel quantity to fuel facility operators.3. f. Before providing fueling service. the staff shall be delivered fuel order from the Captain. Fuel Service inspector and annually check once or more times a year whether the fuel operation is preceded in accordance to this manual. 10.3. In this process. and give the estimated fuel quantity order to fuel operator. However. by subtracting the fuel quantity used during flight operation from the fuel quantity loaded in the aircraft from departed airport. c. and if needed.3 Standards for delivering flight information a. by telephone. The standard quantity of fuel or defuel for particular aircraft must follow the volume-measuring flow meter which is attached to the fuel equipment of fuel operator. 10. e. For airports that outsource a part of the fueling operation. whereas the staff must mandatorily deliver the fuel order to Flight Dispatcher. must annually precede quality inspection once or more times a year. Flight Dispatcher should request through the Maintenance engineer Station Manager. in order that Flight Dispatch & Control team could decide upon whether to load round-trip fuel by of tankering. b.3. e.1. Est. For overseas airport. fuel order. d. The General Manager of Business Partnership team must notify Flight Dispatch team. The Maintenance engineer Station Manager must provide sampling bottles or precede sample taking. in the step of planning for flight operation. upon request of service operator.1. b. type of aircraft.3.05 : 2011.4 Standards for tankering(loading of round-trip fuel) a. : 2001. 10. Fuel agents must strictly abide by the safety precaution rules regulated by airport authorities who control lamp when in operation of fueling vehicles. any aircraft changes. For aviation fuel (JET A-1) that is supplied in the American region. 10. 10. The supervisor of fuel operator must periodically check whether safety training is offered to fuel agents. d. delays. the overall information.ALHM 10.5 Standards for freezing-point measurement in overseas airport a.3. regarding operating of fueling vehicles inside lamp 10. which is offered by local airport‟s AAFS system. The supervisor of fuel operator must comprehend the precise quantity of fuel & also the flight schedule in order to notify the fueling staff. Maintenance engineer Station Manager must also input the fuel quantity in AAFS.2.05. and conclude contracts with operators for freezing-point measurement and provide information to related teams. b.2. name of destination. aircraft company‟s name. c. The General Manager of Business Partnership team must find out airports that need freezing-point measuring. spot number. c. Maintenance engineer Station Manager should always check whether there are any difference between amount of fuel quantity on fuel delivery receipt & quantity delivered by Flight Dispatcher.2 Approaching of aircraft a.3. Maintenance engineer Station Manager should supervise Safety & Quality Control in the process of fueling and sign the Aviation Delivery Receipt after checking the quantity.11.10 10-6 Rev. The results of freezing-point measurement shall be notified to Captain and Flight Dispatcher through any available communication network. the purchasing staff will be able to check the quantity. When the Maintenance engineer Station Manager inputs fuel quantity.1 Safety of fuel vehicle operation a.3. b. When the fueling vehicle is approaching the aircraft. the flight schedule and fuel order is displayed on screen of AAFS. the driver must check whether the coast is clear and the brake of truck is properly working.2 Preparation of Fueling Service 10. the weekly price of actual fuel purchasing fee per airport. in places where contracts are made for providing fueling service. registration number.02 . The General Manager of Business Partnership team must cooperate in order to achieve cost-saving and for economical operation through tankering. for freezing-point measuring & the report that is done by fuel operators contracted for freezing-point measurement. Fuel Service screen along with flight schedule through AAFS connected to AFOCS. any other information concerning flight operation. before entering. Fuel Service b. Otherwise.3. but should be connected from aircraft to fuel vehicle. the panel control can be permitted in case the agent has taken “special technical training” of the specific aircraft. 10. grounding must not be done on hydrant pit valve in substitute to earth-bar. Thus. However.04. separate training for foreign carrier panel control must be preceded.3. e. c. All grounding & bonding must be done before connecting the fuel hose. In case any threats are caused against safety. However. and avoid places where antenna. However. grounding & bonding it must be removed lastly after shutting the panel and removing the hose.3 Grounding Connection a. propeller or high power stressed concentration occurs. b.3. there is no need for grounding between the aircraft and earth. In fueling operation. Before fueling. it should not be preceded.15 . Fuel agents must follow instructions below. In order to control the foreign carrier‟s panel. The grounding of fueling equipment & ground or fueling equipment & aircraft is mandatory. In case of reversing the vehicle towards the aircraft. the Maintenance engineer could directly train the agents. he can request the related team for “special technical training” per aircraft in domestic airports.11. He must approach and park the vehicle so that an urgent get-away is possible when in case of emergency. the control of panel shall be specified in the contract. the agent must seek for help to the airline company‟s supervisor. In case of providing refueling for foreign carriers. it shall be dealt by the Maintenance engineer of the airline company. not any equipment is permitted to be placed near Wing Tip. grounding of aircraft & ground is technically unsafe during fueling. the Maintenance engineer staff or Security staff when parking the vehicle. d. 10. e. Furthermore. Wing deflection may arouse while fueling is underway. fueling agent must maintain an appropriate height so that the ladder or any other protruded part of equipment shall not damage the bottom of wing or aircraft itself. or since the fuel tank‟s ventilation is done at the wing tip. f.2.3 Fueling Procedure 10. Est. b.1 Control of fuel panel a. d. The fuel agent must not reverse the vehicle when entering towards the aircraft.10 10-7 Rev. The connection to aircraft must be done at a place under direction of Maintenance engineer Station Manager. The bonding of fuel vehicle nozzle & aircraft panel should restrictively be preceded: only when fueling over wing. c. When in absence of earth-bar. if there is no other request. it is exceptional in case the equipment has been converted for one-man operation and the sight is clear. In case of international airports. The ground wire must be stout enough to fulfill electric continuity.04 : 2010. the fuel agent must seek help from another agent. In case the Maintenance engineer prefers to endorse control of fuel panel to the fuel agent. any explosive substance may be formed. It is principle that fuel panel on aircraft is controlled by Maintenance engineer and not the fuel agent.3. 1) Grounding: fueling equipment & ground (earth bar) 2) Bonding: fueling equipment & aircraft (the part appointed for grounding) c. During fueling service. : 2001.ALHM 10. f. During these checks.2 Safety precautions during fueling a. the vehicle must be turned on at all times and be parked.3. for dispenser that uses Hydrant facility. The fueling agent must record on the Aviation Delivery Receipt that the test results are clear. When suspicion arouses regarding quality of fuel. As for Dispenser. so that air and electricity could continuously be supplied while the engine is shut off. the Maintenance engineer can immediately send the samples to the General Manager of Business Partnership team to be tested by authorized experts. After fueling. However.05 : 2011. it can be alternated by visual check of Visual Type AutoSampler. b. While fueling. water detection must be performed after certain amount of fuel (about 200 USG) has flown. exception is permitted in cases when the equipment is remodeled. In case of rainfall. However. e.11. The Maintenance engineer Station Manager must control & inspect whether the fuel agent is preceding the water detection check.3. It is principle that fuel agent should perform water detection for all flights. e.10. in order to fuel the precise amount.3. Fuel operator should mount the platform only for purpose of final check-up of hose connection & fuel volume. The fuel agent must keep close to himself the device (Laynard connection ring) which shuts off fuel flow in case of emergencies. When being proved as unsuitable. Est. for Refuellers. water detection. c. the sample must be extracted from the backside of filter for visual check and moisture check. The fuel agent must not fix the Deadman Control using other equipments but his hands. He must try to control the fuel switch on ground as much as possible. The fuel agent must not control the Platform while fueling.05. For Refullers. i. the fuel agent must always hold the Deadman Control in hand and keep an eye on the fuel panel of fuel vehicle. before beginning first fuel service.10 10-8 Rev. c. The Maintenance engineer must check the results of fuel sampling and can request to suspend fuel supply once the fuel is proven to be unqualified by visual check. f. Visual water detection must be performed after fueling (just for Refuellers) b. g. h. : 2001. There must be no obstacles lying around so that the fuel equipment can always be easily moved. the fuel check needs to be done during fueling and there is no need to stop the fueling before any problems are detected. 10. d. The fuel agent must always be a qualified person. the reason must be identified by sampling the fuel one more time.02 .3. d. once after emptying the pipe and refilling or after changing of filter. The fuel agent must not start fueling before the Maintenance engineer Station Manager gives signal or word to begin fueling. visual check and sampling must be performed as of mandatory: before beginning of day‟s work. Fuel agent must check to see whether the location of fuel vehicle gets in the way of emergency escape. Chemical detector (presently SHELL Water Detector is used) should be used for water detection. g.3 Water detection during fueling a. Fuel Service ALHM 10. Water detection of Refueller must be preceded before fueling. fueling must not be resumed until passing the second testing. before first fueling service after a heavy snow or rainfall. when water is detected or the color is inappropriate. However. Maintenance engineer needs to notify the surrounding working crew that refueling is underway and that all ground handling vehicles should not be parked under aircraft wing or be operated.10. Maintenance engineer needs to check whether the “Non-smoking” sign or “Danger” sign is in place. Maintenance engineer can request suspending of fuel supply in case any fuel disqualification is detected by visual check. b. the Maintenance engineer must compare the volume of order with actual volume of fuel. vehicle number. He must order fuel according to the volume received by Captain. must not be refilled during the process of fueling d. The Captain can sign the Aviation Delivery Receipt instead of Maintenance engineer. In such cases. When fuel amount reaches the requirement of the Airline Company.3. Est. e. Additional fueling could be done upon request of Maintenance engineer or Captain. The Aviation Delivery Receipt needs to be sign by either Captain or Maintenance engineer.3. d. sample must go through certain tests.4 Checklist for maintenance engineer during fueling a. the fueling agent must stop fueling and show the quantity to Captain or Maintenance engineer. Maintenance engineer must check the remaining fuel by opening the gauge and checking the dashboard. c. fuel quantity. b.04.04 : 2010. He must also check whether the sign that notifies “fueling job in process” is onboard the equipment. The tag must be labeled with information regarding place of sampling. c. route of aircraft delivery.3. Fueling agent must extract 2 bottles (1 litre) of fuel as sample from rear of filter and submit one bottle to Maintenance engineer and keep storage the other. it can be sent to Aircraft Purchase and Supplies team for professional checking. aircraft registration number. b. 10. converting the actual fuel amount by density.3. When any suspicion arouses regarding fuel quality. 10.10 10-9 Rev. When having suspicion about quality of fuel (when too much foreign substance or moisture is visually detected) the Maintenance engineer is able to request the fueling agent for fuel sampling. by weight. sampling date. name of product. c. Maintenance engineer must control that the Oxygen System which is to be loaded on aircraft. d. After fueling is finished and the nozzle is taken off. The results are to be recorded and kept as mandatory.3. Fuel agent must label an adequate tag on extracted samples.6 Post-measures of fueling a. In case of fuel equipment leakage. before signing the Aviation Delivery Receipt. : 2001. Fuel Service ALHM 10. person‟s name of sample extraction. After fueling is finished. Maintenance engineer must check whether the required quantity is fulfilled.5 Sample check by maintenance engineer a. Maintenance engineer should check the condition of Adapter and be ready to take measures in case any problems occur. emergency tools such as oil absorbent must be placed inside aircraft. For the sample that is stored by fueling agent. Maintenance engineer must check whether the placement of fuel equipment gets in the way of emergency or fire-fighting vehicles.3. the reason must be input in the Asiana Aviation Fueling System. until the particular flight‟s operation is suspended.11.15 . with the Airport Authority or Airport Firefighting Department.3. Flight Attendant should require Airport Service staff to seek permission from district authorization. Fueling agents must not operate fueling during boarding and de-boarding of passengers. In case any passenger is onboard during fueling or defueling. d.3. 1) Tele-communication methods should exist between fuel agent.4. However.4. Also. 10. In case passenger is unable to move by him/herself. Airport Service staff must request for cooperation. Smoking is strictly forbidden to all fuel agents. Upon decision to start fueling. : 2001. For fueling during passengers boarding and de-boarding. When loading fuel at Refinery Company‟s terminal. Cabin Manager must notify passenger‟s seat number to Airport Fire Fighting Department. Any flammable equipment such as welding machines used for Maintenance engineer. For cases when Fuel Operator is in charge of fuel transportation in domestic airports (including direct transportation or requesting to consignment companies for overland-transportation). “Nonsmoking” and “Emergency exit” signs should be turned on and “Fasten Seat Belt” sign. fueling agents must always follow the “fuel starting” signal of Maintenance engineer. he must abide by the Refinery Company‟s storage safety regulations. over the phone.10.4 Fuel Operation Safety Procedures 10. c. Also. 4) Cabin Manager should at least open 1 or more exit door and get rid of any obstacles blocking the way of emergency exit door.1 Standards for handling aviation fuel a.2 Non-smoking regulations a. 2) Cabin Manger must notify the passengers of fueling and make sure passengers may remain seated. a Flight Attendant must remain in aircraft and fueling or defueling must not begin before the nonsmoking rules are abided.10 10-10 Rev.3. Trained Flight Attendants should be on standby at emergency exits. Maintenance engineer and Flight Attendants.3. fueling could be preceded under allowance of the particular airport authority. further safety methods should be preceded as follows.4. Smoking is prohibited within 50 feet of fueling vehicles. Passengers who want to de-board should be permitted.04. d. all transportation must be done by appointed routes of each Refinery Company and airport. b. Fueling during boarding and de-boarding of passengers should be decided by Flight Attendants. the pathway should be open for Est. thorough safety inspection is needed for regular operation of fuel equipment.11. Without exceptional reasons. must not be in use during fueling or defueling.15 . c. 10. b. Fuel agents must not possess any lighting matches or disposable lighter. Fuel Service ALHM 10.3 Fueling during passengers’ boarding and de-boarding a. 3) Cabin Manager must make in-flight announcements regarding prohibition of smoking and using any electric equipments that are able to lit fire. Traffic safety regulations must be followed during overland-transportation. Facility Operator or transportation duty of Fuel Operator must visually check the written quantity and the quality of fuel. b.04 : 2010. c. In order to abide by this rule. off. he must consider whether this kind of safety measure may arouse more danger or not before proceeding. and in case any evaporated vapor is suspected. c. fuel agent must disengage all fueling equipments and consider about moving the aircraft. defueling should be done under supervision of Maintenance engineer. Fire fighting department must be contacted.1 Procedure of fuel quality inspection a.10 10-11 Rev. Fuel Service stretcher to pass by and Airport Fire Fighting Department should be notified. When fuel spillage is detected. so that immediate dispatch of fire fighting trucks is made possible in case of emergency. when in purpose of aircraft weight balance. 5) Cabin Manager should leave as many cabin lights on as possible. d.5 Defueling 10. so that the connection between fuel facility and fuel vehicle is shut-off. fuel agent must contact the Fire Fighting Department and Airport Authorities in order to minimize the danger. responsibility is not held by the Fuel Operator.4 Actions for Fuel spillage and fire a. fuel agent must stop fueling. 10. e.11. For other airports. Defueling is preceded under order of Maintenance engineer upon decision of Captain or Flight Dispatcher.3. In case of Incheon airport.4. fire agents should use fire extinguisher to control fire at earlier stage and notify the Fire fighting department. 10. In case of boarding passengers during fueling.15 .3. Maintenance engineer could order adjusting the fuel quantity after fueling is finished. When fire arises. for mass quantity of fuel spill. and also connection with aircraft must be removed.3.04. he must cooperate with Maintenance engineer to stop fueling.1 Purpose of defueling & responsibility a.6 Fueling Quality Inspection 10. For Hydrant facilities. in order to repair aircraft parts that are related to fuel. the fuel can be removed by fuel absorbent kept in fueling vehicles. However. c. 10.04 : 2010. f.ALHM 10.3. Lanyard wire must be pulled. 6) The director of refueling must adhere the ladder for aboard/de-board of aircraft at both sides of exit and make sure that all refueling must be suspended that the exit slide could be unfolded properly.3. all process shall be abided according to the regulations of the airports. passengers must on-board the opposite side of vapor coming through the aircraft. Fuel Quality Inspection is done under supervision of the General Manager of Est. In such cases. For small quantity of fuel spillage. 7) Maintenance engineer should check whether the fire extinguisher is located at a place that is easy to use and enough fire extinguishers are supplied. all refueling must be suspended and fueling facilities must be shut down by using emergency shut-off controllers. : 2001. Airport Authorities must direct refueling process at the grounds of fueling while passengers are boarding the aircraft. b. b. When needed. When fire arises during fueling. In order for taking out vast amount of fuel. g. when delay occurs due to defueling. Fueling agent must start fueling only after given signal by the Maintenance engineer.5. However. The connection between fuel facility and fuel vehicle must be shut-off.6. 10 10-12 Rev. 10. In case of domestic airports. All fuel agents must complete lamp safety training.05. Upon request of Fuel Operators.3 Qualification program for domestic fuel agents a. the General Manager of Aircraft & Supplies purchasing team should open a training course for professional training of fueling agents. the training Est. and after certain period of training. 10.05 : 2011.2 Periodical training of domestic fuel operators a. this is limited to panel controlling only and certification of fueling is exceptional. regarding quality and safety under self set-up training programs. Quality Inspectors. 10. b. Fuel Service Business Partnership team. environment and technical factors regarding fueling must be preceded through classroom courses or circulated handout notices. c.1 Training fuel agents at overseas airports a. 10. Fuel operators should provide opportunities for training and maintaining qualification in order to precede fuel inspection. and maintain qualification to operate vehicles inside airport lamp area.4. Fuel Operators must precede training to all fueling agents. Fuel Operators must develop training materials for newcomers to study. such as quality test of Fuel Operators or Facility Operators. and Maintenance engineer Technician. c. the General Manager of Business Partnership team can request of substitute inspection to related teams. : 2001. Training programs on safety.1.2.4.4.1 Training Fueling Agents at Domestic Airports 10.6. For Overseas airport. they must request for special technical training per aircraft. d. Fuel operator must be aware of how the training sessions are annually preceded. For fueling agents who are new to the job. Fuel operators should comprehend the needs for training. In certain cases. b.1.4.ALHM 10.3.11. b.1. all fuel agents must mandatorily achieve annual lamp safety training and additional reminder training. Furthermore. b.2 Methods for quality inspection Quality Inspections for Fuel Operators or Facility Operators should be done following rules regulated in “checklist” attached to “Fuel Safety and Quality Procedures“. regarding training of Fueling agents. the new fueling agents shall be qualified.1 General factors for training fueling agents at domestic airport a.4. setup training courses and maintain records. Fuel agents must achieve 1 day or more of theory training OR more than 1 month of field training under the training program provided by the Fuel Operator. However. under the regulation of Airport Authority Regulation. c. Other factors related to annual quality tests. Fuel Operator must authorize fuel agents with qualification and be responsible for management of fuel agent‟s qualifications. quality. 10.2 Training Fuel Agents at Overseas Airports 10. training shall be referred to local team. For airports that want to delegate authority for controlling panels to fuel agents. should abide by rules regulated in “PMB 201 “Aviation Fuel Quality Procedures”.02 .4.4 Training 10. b. Est. The General Manager of Business Partnership team must request for issuing of new card when in case of aircraft delivery. c. In Military airports. the results for Fuel Manual training.5 Emergency Fueling and Disaster Management 10. The General Manager of Business Partnership team must achieve contracts with Overseas‟ Fuel Suppliers to issue Fuel Carnet Cards. The General Manager of Business Partnership team must provide all related teams with Fuel Carnet Cards.ALHM 10. In order for emergency fueling in airports without civilian facilities. 10. The results should be signed on training record book and kept. b. equipment break down etc) and measures to handle accidents should be set up. the cards must be turned in. not only emergency landing fueling.5. 10. b. human injuries.05.5.5. d. d. The General Manager of Business Partnership team must maintain fueling contracts for airports that are assumed for diversion.2 Measures for Post-accident Matters a. the General Manager of Aircraft & Supplies purchasing team must be able to receive by Military. For swift and precise accident handling. Fuel Manual Training for panel control should be done by Overseas Airport Service Administrator.1 Emergency Fueling 10. The General Manager of Business Partnership team must distribute Fuel Manuals to Fuel Suppliers and request training of fuel agents to Overseas Airport Service Administrator. The Overseas Airport Service Administrator must receive from Fuel Operator Company.05 : 2011. the General Manager of Business Partnership team must be immediately informed within 24 hours by Fuel Operator. When panel control authority has not been delegated. the Fuel Manuals copies for each aircraft in order that training could be done. under the same condition as our company‟s flights.1 Maintaining emergency contracts in domestic military airports a. In cases of safety accidents occurred during fueling. which shall be kept at cockpit.5. the General Manager of Business Partnership team must arrange so that the Military carriers are able to receive fueling service in Overseas‟ Airports upon request. In Military airports.2 Maintaining emergency contracts in overseas airports a.02 . but also fueling for special flight operation and foreign carriers.11. c. Fuel Service shall be done by Fuel Operation Company under supervision of Overseas Airport Service Administrator.1. e.1. : 2001. fuel Maintenance engineer and fuel operation from the Military. In case of redelivery. c. to be supplied to all aircrafts by REG number. and maintain renewal of card. a scenario must be set up for each disaster that may possibly occur (loss of property. The General Manager of Business Partnership team must cooperate in providing Overseas Airport Service Administrator and Maintenance engineer.10 10-13 Rev. 10. the General Manager of Business Partnership team must conclude a “Bilateral Fuel Supply Contract” with Ministry of National Defense and shall be able to receive fuel supply. b. the summary of the accident (time & place of occurrence.05 : 2011.6. PMC102 Fuel Manual f. Aviation Act and Aviation Enforcement Act. Within 2 days of accident occurrence. Aviation Act and Aviation Enforcement Regulation g. This manual is the higher standard than Fuel Safety Control Manual (PPA 504) and serves as the MASTER FUEL MANUAL of our company. Fuel Service c.02 . actions taken and results). d.10 10-14 Rev. Fire Services Enforcement Regulation h. Fuel Operators must keep the records of accidents for at least 3 years. IATA JIG & AFQRJOS Checklist (the Newest Edition) b. Fire Services Act and Fire Services Enforcement Act.11. and this standard shall be revised upon the agreement of related teams including the General manger of Business Partnership team. information regarding accident. NFPA 407 Aircraft fuelling 10. PMA 505 Fuel purchase & fuelling contract management manual d.05.6 Miscellaneous 10. f. For accidents that occur with foreign carriers. he must immediately report to Senior Executive and notify the Safety Management Team. the General Manager of Business Partnership team must be formally reported the case of accident and follow up the post-measures of accident handling. When necessary. the General Manager of Business Partnership team must precede separate accident investigation. b. When the General Manager of Business Partnership team is reported of an accident.ALHM 10. the General Manager of Business Partnership team must quickly notify the customer carrier. : 2001. 1) FOM 2) Maintenance Manual 3) Cabin Crew Work Manual The end of section Est. The other standard for the company is as follows. PMB 201 Fuel Safety & Quality Control procedure e. IATA Guidance material on standard into-plane fuelling procedure c. The General Manager of Business Partnership team must notify the Fuel Operator to establish measures to prevent further accidents. e.2 Additional Provisions a.6. 10.1 Related Regulations a. g. ice on the surface. frost.3 Responsibilities 11. The Procedures of Hold-over time extension or reduction according to weather condition change. All of these De/Anti-Icing Procedures are required by De/Anti-Icing Programs of ICAO and Aviation Law.2 Responsibility of Department concerned Team of each department (company and ground service agency) concerned in De/Anti-Icing Procedures shall observe all De/Anti-icing Procedures of this chapter. frost.5 De/Anti-icing Procedures The detailed requirements and procedures about De/Anti-Icing must be followed by Est. ice. The Education requirements of De/Anti-icing operations. The Procedures must be complied with the appropriate contract.11. The effective way to implement De/Anti-icing Procedures under snow weather condition like snow.4 Requirements of De/Anti-icing Procedures a. 11. b. 11.3. De/Anti-icing Procedures 11. : 2001.15 .1 The general manager of OCC The general manager of OCC manages the De/Anti-Icing Procedures and handles Enactments.10 11-1 Rev. Revisions of De/Anti-Icing Procedures.04.04 : 2010.11. De/Anti-icing Procedures ALHM Chapter 11.1 Purpose and Synopsis The purpose of this chapter is to establish the standards for managing the De/AntiIcing procedures and handling the De/Anti-Icing operations to prevent aircrafts from accumulating snow. 11.2 Applications The De/Anti-Icing Procedures of this chapter shall be applied to the all teams (hereafter referred to as “the team”) and branches related to flight operation directly. c. The responsibilities of the duties of departments concerned for the safe flight operations when De/Anti-Icing Procedures are performed. De/anti-icing procedures are to fulfill the safe flight operations under the snow weather condition. 11.3. 11. If the De/Anti-icing operations are performed by consignment airport services in the foreign countries. they must be based on FOM and also not different from FOM.15 . The end of section Est. : 2001. Weather defined De/Anti-Icing Procedures‟.11.04 : 2010.ALHM 11. De/Anti-icing Procedures „FOM Chapter 6.04. If team of each department or branch concerned in De/Anti-Icing Procedures specify the manual of De/Anti-Icing Procedures.10 11-2 Rev. 2 Application Each Division/Team related to Ground Handling operations shall apply this Ground Handling Training Program. terms.1 Purpose This chapter states the training requirements in ICAO Ground Handling Training Program.15 . training methods. training materials. It also has the each Divisions/Teams training management standards and training items that shall be included by training course by the duty or task. : 2001.04 : 2010.11. 12. The procedures shall include contents. 12.ALHM 12.10 12-1 Rev.04. Ground Handling Training Program‟. each Division/Team shall access or confirm the contractor‟s training program meet the requirements of Ground Handling Training Program. instructors/evaluators requirements. 12. 12.4 Authority and Responsibilities of Ground Handling Division/Team Each Division/Team which performs Ground Handling works shall establish and manage the detailed training management procedures for performing the jobs. The person who had the initial training shall have the recurrent training periodically. Each Division/Team‟s training management procedures shall reflect the „Chapter 12 Ground Handling Training Program‟ requirements.3 Manual Amendment The General Manager of the Safety Management Team is responsible for and has authority over the enactment and amendment of this „Chapter 12. and training records management separately.5 Authority and Responsibilities of Ground handling personnel A person who performs Ground Handling works shall have initial training before start working.6 Training Management Standards Each Division/Team‟s training management procedures shall provide standards and methods of the initial training management procedures and recurrent training management procedures. If the training management service is provided by the contractor. Ground Handling Training Program 12. The General Manager of the Safety Management Team shall review the latest changes of international training requirements periodically and ensure that the Ground Handling Training Program remains relevant and appropriate under the changes. Each Division/Team shall establish and operate the training management procedures to satisfy the Ground Handling Training Program requirements in this chapter. 12. Ground Handling Training Program Chapter 12. Est. (KSA753) When ground Handling is managed by contracting company. 12.1 Training Contents The contents shall include and not limited to job related law. facilities and equipment operation methods. Dangerous goods handling recurrent training shall be implemented within two years intervals.04 : 2010.2 Training terms Training terms shall be decided following the job characters and to make the trainees can work independently after the training Generally. Evaluation could be omitted in educations of motivation or improving morale education. 12. a.11.7 Dangerous goods training Dangerous goods training shall satisfy the requirements of company „Dangerous goods manual‟.6. 12. and management procedures for textbooks and training material shall be implemented. Ground Handling Training Program 12. b. it is required that. The establishment.4 Evaluation criteria Evaluation shall be objective.6. safety and occupational safety.6.6. Test criteria shall be specified.ALHM 12. Est. 12. oral test.6. procedures. the recurrent training shall be implemented within three years intervals. Before agreement.3 Training method statement Training methods are concentration education.6. training/practice. Evaluation shall assess overall of training contents.7 Data management of training and qualification Education/training supervising team shall have the management procedure of training and qualification records and data.15 . 12. The procedure shall include the recovery procedure on damaged or lost records and data.10 12-2 Rev. contracting team shall confirm that Contractors‟ training program is operated in accordance with the state law and IATA requirement. E-learning.6. on the job 12. practice. and mixed following the training contents. The way of evaluation includes and not limited to written test. revision. job knowledge. : 2001.6 Training material management Textbooks or training material for education/training are selected with verification. Contracting team or delegated team shall establish the procedures of periodical verification on the conformity of contractors‟ dangerous goods training programs‟ operation. 12. computer systems.04.5 Instructor and evaluator requirements Each training courses of instructor and evaluator‟s qualification are required. ALHM 12. Ground Handling Training Program 12.8 Airside Safety Training Program Each division/department which is working on Airside shall operate the Airside Safety Training Program. Each personnel who are working on Airside shall receive Airside Safety education and training. Airside Safety Training Program shall, as a minimum, be in accordance with specification in table below. Airside Safety Training Specifications Functional Groups For the purpose of determining the applicability of airside safety training subject areas, ground handling personnel are grouped according to operational function as follows. Note 1 Function 1: Personnel whose duties require access to airside areas. Function 2: Personnel whose duties require operation of basic GSE (e.g., tractors, belt loaders). Function 3: Personnel whose duties require: (1) operation of specialized equipment (e.g., aircraft movement units, container/pallet loaders, de-icing vehicles, catering vehicles), (2) exercise of control during aircraft movement operations, or (3) performance of lead responsibility over other personnel. Function 4: Personnel in first level management, to include supervisors having responsibility for (1) directing staff and/or equipment resources, or (2) controlling an operational activity. Function 5: Personnel in station management having responsibility for resource issues, health and safety, incident management and budgetary control. Note 1: Functional definitions may be varied as determined by local requirements or considerations Training Subject Areas Airside safety training shall address, according to assigned operational function(s). 1.1.1 Safety Philosophy a) Company safety policy and programme All Functions b) Employer/employee responsibilities All Functions 1.1.2 Safety Regulations a) International aviation regulations All Functions b) State aviation regulations All Functions c) Airport airside regulations All Functions d) Safe working and operating practices All Functions 1.1.3 Hazards Note 2 a) Vehicle movements All Functions b) Pedestrian movements All Functions c) Aircraft movements All Functions d) Jet engines All Functions e) Propeller-driven aircraft and helicopters All Functions f) Aircraft antennae and other protrusions All Functions g) GSE Functions 2-5 h) Aircraft fuelling and fuel spills All Functions i) Adverse and seasonal weather conditions All Functions j) Night operations All Functions k) Working at height All Functions l) Slips, trips and falls All Functions m) Noise All Functions n) Manual handling All Functions Note 2: Subject areas a) through n) are applicable to personnel as appropriate to specific function and types of operations conducted. 1.1.4 Human Factors a) Motivation and attitude All Functions b) Human behavior Functions 4, 5 c) Communication skills All Functions d) Stress All Functions e) Ergonomics All Functions f) Effects of psychoactive substances (drugs and alcohol) All Functions g) Fatigue All Functions Est. : 2001.11.10 12-3 Rev.04 : 2010.04.15 ALHM 12. Ground Handling Training Program h) Time pressure All Functions i) Peer management pressure All Functions j) Situational awareness All Functions k) Teamwork All Functions 1.1.5 Airside Markings and Signage All Functions 1.1.6 Emergency Situations Note 3 a) Reporting All Functions b) Injuries All Functions c) Security threats All Functions d) Spillage All Functions e) Alarms and emergency stops All Functions f) Fuel shut-offs All Functions g) Ground-to-flight deck emergency hand signals All Functions h) Fire All Functions i) Severe weather All Functions j) Aircraft stand emergency procedures All Functions Note 3: Subject areas a) through j) are applicable to personnel as appropriate to specific function and types of operations conducted. 1.1.7 FOD prevention All Functions 1.1.8 Personal protection Note 4 a) Personal protective equipment All Functions b) Occupational health and safety All Functions c) Musculoskeletal injury prevention All Functions d) Weather exposure All Functions Note 4: Subject areas a) through d) are applicable to personnel as appropriate to specific function and types of operations conducted. 1.1.9 Accidents, Incidents, Near Misses Note 5 a) Personnel injuries All Functions b) Damage to aircraft, GSE, facilities All Functions c) Reporting All Functions d) Investigation Functions 4, 5 e) Prevention All Functions f) Cost of accidents, incidents All Functions g) Risk assessment All Functions Note 5: Subject areas a) through g) are applicable to personnel as appropriate to specific function and types of operations conducted. 1.1.10 Airside Safety Supervision a) Creating an open reporting culture Functions 4, 5 b) Performance monitoring Functions 4, 5 c) Coordination of airside activities Functions 4, 5 d) Workload management Functions 4, 5 e) Decision making Functions 4, 5 f) Planning Functions 4, 5 12.9 Airside Driver Training Program Personnel who are driving car or equipment in Airside shall receive training and certification of driving that is regulated from the state or airport authority. If state or airport authority entrusted the Airside Driver Training Program to the company, the company shall have its‟ Airside Driver Training Program required by state or airport authority. 12.10 GSE Operations Training Program Each division/department which is operating GSE shall have GSE operations training program. Each of equipment shall have training, evaluation, and qualification program in GSE operations training program. Est. : 2001.11.10 12-4 Rev.04 : 2010.04.15 ALHM 12. Ground Handling Training Program Only the qualified personnel shall operate GSE. 12.11 Load Control Training Program Each division/department which is performing Load Control shall have the Load Control Training Program. Only the qualified personnel for Load Control shall perform Load Control work. Load Control Training Program shall, as a minimum, be in accordance with specification in table below. Load Control Functional Training Specifications Training for personnel with duties and/or responsibilities in operational load control functions shall address the following operational subject areas, as applicable to assigned function(s): i) General weight and balance proficiency and awareness: a) terminology, definitions of terms, operational codes, abbreviations; b) aircraft balance principles, consequences of improper aircraft loading. ii) Aircraft structural load limitations: a) linear (running load) limitation, area limitation (spreader floors); b) limitation per compartment/section/ULD position; c) momocoque (combined) limitation, cumulative limitation; d) missing restraints limitation. iii) Unit load devices (ULD): a) IATA identification codes; b) gross weight limitations, hold restraint requirements; c) container/pallets build-up and tie-down limitations/rules; d) tagging. iv) Bulk hold loading: a) load spreading rules; b) load restraint rules: nets, tie-down, volume restraint. v) Load Sheet: a) computation, issuance, checking (electronic and manual modes); b) last minute change procedures. vi) Balance tables/charts: a) computation, issuance, checking (all conventional methods). vii) Loading Instruction/Report (LIR): a) designation and numbering of aircraft holds; b) issuance and checking (electronic and manual modes). viii) Loading messages: a) reading and sending standard loading messages. 12.12 Passenger Handling Training Program Each division/department which is performing Passenger Handling shall have the Passenger Handling Training Program. Only the qualified personnel for Passenger Handling shall perform Passenger Handling work. Passenger Handling Training Program shall, as a minimum, be in accordance with specification in table below. Passenger Handling Functional Training Specifications Est. : 2001.11.10 12-5 Rev.04 : 2010.04.15 Ground Handling Training Program Training for personnel with duties and/or responsibilities in operational passenger handling functions shall address the following subject areas. inspecting. other) xvii) Health and safety xviii) Emergency response procedures 12. special passengers v) Passenger boarding policies and procedures vi) Cabin access door operation.11. Baggage Handling Functional Training Specifications Training for personnel with duties and/or responsibilities in operational baggage handling functions shall address the following subject areas. in accordance with provisions in HDL 2. authorities. others) xiv) Data protection and security xv) Document protection and security xvi) Abnormal and emergency procedures (fire. to include exit row. a. Aircraft Handling and Loading works include.04.15 . Aircraft servicing (water. security. Loading supervisor c. dangerous goods. authorities. others) viii) Data protection and security ix) Document protection and security x) Abnormal and emergency procedures (fire. loading. toilet) d.13 Baggage Handling Training Program Each division/department which is performing Baggage Handling shall have the Baggage Handling Training Program. if applicable. loading in ULDs) ii) Manual baggage handling procedures iii) ULDs (designation codes. considerations and procedures ix) Security regulations. General loader b. security. as a minimum. coordination and procedures xi) Handling and boarding of weapons and authorized persons carrying weapons xii) Passengers requiring special handling xiii) Communication procedures (customer airlines. procedures) vi) Load control (consequences. dangerous goods. procedures) v) Security (regulations. : 2001. procedures) vii) Communication procedures (customer airlines. if applicable. as applicable operational function(s): i) Baggage handling procedures (identification. Baggage Handling Training Program shall. be in accordance with specification in table below. as applicable operational function(s): i) Passenger check-in policies and procedures ii) Baggage check-in policies and procedures iii) Manual check-in procedures iv) Cabin seating considerations. coordination. considerations. load control.4 viii) Dangerous goods regulations. sorting.10 12-6 Rev.04 : 2010. other) xi) Health and Safety xii) Emergency response procedures 12. Passenger boarding equipment operator Est. Only the qualified personnel for Baggage Handling shall perform Baggage Handling work. load control. considerations and procedures x) Load control consequences. considerations.3 vii) Boarding bridge operation.ALHM 12. tagging. removal from service) iv) Dangerous goods (regulations.14 Aircraft Handling and Loading Training Program Each division/department which is performing Aircraft Handling and Loading shall have the Aircraft Handling and Loading Training Program. in accordance with provisions in HDL 2. ACU) g. b) area limitation (spreader floors). e) cumulative limitation. Aircraft Handling and Loading Functional Training Specifications Training for personnel with aircraft handling duties and/or responsibilities shall address the following subject areas. b) rejection criteria for damaged ULD and tie-down accessories. Aircraft chocking h. vii) Dangerous goods: Est. Ground support equipment operator (GPU. : 2001. c) limitation per compartment/section/ULD position. b) utilisation of the LIR document. Catering servicing and vehicle operator j. abbreviations. Ground Handling Training Program e. v) Loading Instructions/Report (LIR): a) designation and numbering of aircraft holds. b) tie-down and spreader floor procedures.04 : 2010. iv) Bulk hold loading: a) physical loading rules concerning baggage. ii) Aircraft structural load limitations: a) basic knowledge of containerised holds resistance (relationship between missing or damaged restraints and ULD gross weight limitations).ALHM 12.10 12-7 Rev. c) tagging. De-/anti-icing servicing and vehicle/equipment operator Only the qualified personnel for Aircraft Handling and Loading shall perform Aircraft Handling and Loading work. as appropriate to assigned operational function(s): i) Irregularity/incident/accident reporting procedures ii) Manual handling of load iii) Safety during aircraft fuelling iv) Principles of aircraft loading v) Handling of loads that require special attention vi) Loading incompatibilities vii) Handling of ULDs viii) Operation of aircraft loading systems/securing of ULDs ix) Identification/consequences of malfunctions of in-plane loading systems x) Consequences of load damage and spillage xi) Positioning and operation of loading and servicing equipment xii) Load notification to pilot-in-command xiii) Passenger embarkation/disembarkation procedures xiv) Standards of aircraft cleaning. c) utilisation of nets. lavatory and potable water servicing xv) Aircraft movement operations Aircraft Loading Supervisor Training Specifications Training for personnel assigned to supervise aircraft loading operations for the Operator shall address the following subject areas: i) General weight and balance proficiency and awareness: a) terminology.11. ASU. iii) Unit load devices (ULDs): a) tie-down limitations and rules. as a minimum.04. Aircraft ground movement assistance i. d) momocoque (combined) limitation. Aircraft Handling and Loading Training Program shall. operational codes. cargo and mail. vi) Loading messages: a) reading standard loading messages for off-loading of holds. Aircraft loading equipment operator f. f) missing restraints limitation. consequences of improper aircraft loading.15 . b) aircraft balance principles. be in accordance with specification in table below. ALHM 12. viii) Other special loads (e. Personnel that provide aircraft ground movement assistance. : 2001. responsibilities. e) safety precautions.16 Aircraft Ground Movement Training Program Each division/department which is performing Aircraft Ground Movement shall have the Aircraft Ground Movement Training Program. Ground Handling Training Program a) cargo IMP codes.15 . d) loading compatibilities. perishables. a.04 : 2010. d. Only the qualified personnel for Aircraft Door Operation shall perform Aircraft Door Operation work. Only the qualified personnel for Aircraft Ground Movement shall perform Aircraft Ground Movement work. Aircraft ground movement supervisor. g) emergency procedures. b. as applicable to assigned operational function(s): i) Aircraft ground movement operations: a) scope of operations. 12.11. b) marking and labelling. procedures. c) loading compatibilities. c) ULD and parcels labelling and marking.. EAT AVI WET OBX. x) Operation of aircraft loading systems: a) opening and closing of aircraft hold doors. c) practices. as a minimum.g. ii) Operation of equipment: Est. d) hazards. and Cargo Door operations. Service Door. c. f) rejection criteria.15 Aircraft Door Operation Training Program Each division/department which is performing Aircraft Door Operation shall have the Aircraft Door Operation Training Program. Aircraft ground movement works include. c) ULD automated and hand-operated restraints. Pushback or towing tractor operator. be in accordance with specification in table below. b) In-plane loading systems. Aircraft Door Operation Training Program shall have practice and evaluation of each aircraft type. Aircraft Ground Movement Training Program shall.04. LHO): a) cargo IMP codes. e) onboard accessibility. ix) Positioning and operations of loading equipment: a) areas of aircraft susceptible to damage by ground support equipment. 12. Aircraft Door Operation works include Entry Door. risk assessment. Personnel that perform aircraft marshalling. b) principles. Aircraft Ground Movement Functional Training Specifications Training for personnel with assigned duties and/or responsibilities in aircraft ground movement operations shall address the following subject areas. b) recording and reporting of damage to aircraft caused by ground support equipment.10 12-8 Rev. d) Operator‟s hold configurations and layouts. c) powerback operations. principles. Ground Handling Training Program a) nose gear tow bar tractor(s). Familiarization training on general provisions and regulations. procedures. c) standard hand signals. procedures and operating practices. : 2001. principles. if applicable.10 12-9 Rev. Cargo and Mail Handling Training Program shall include. Training in human factors principles Only the trained personnel for Cargo and Mail Handling Training shall perform the Cargo and Mail Handling work. b) practices. if applicable. if applicable. d) power-in and power-out operations. responsibilities.17 Cargo and Mail Handling Training Program Each division/department which is performing Cargo and Mail Handling Training shall have the Cargo and Mail Handling Training Program. if applicable. vii) Aircraft ground movement assistance: a) scope of activities. d) use of aircraft parking guidance system(s). b) main gear controlled pushback operations. d) Tow bars. including policies. towing operations.15 . The end of section Est. b) Nose gear towbarless tractor(s). procedures. ground-ground): a) nose gear controlled pushback. In-depth training on requirements.11. Cargo and Mail Handling Training Program shall have evaluation procedures. b) main gear controlled pushback operations.ALHM 12. c. iii) Equipment-aircraft connect and disconnect procedures.04. b. c) main gear tractor(s). if applicable.04 : 2010. v) Aircraft ground movement standard hand signals (ground-flight deck. a. c) powerback operations. iv) Aircraft ground movement standard verbal communications (ground-flight deck): a) nose gear controlled pushback and towing operations. b) practices. vi) Aircraft marshalling: a) Scope of operations. d. as applicable. 12. responsibilities. Safety training on associated operational hazards. c) standard hand signals. and followed by chapter 6. 13. : 2001. Safety Reporting 13.3.3.04 : 2010.13. and cooperate with investigators to investigate the event to find the root cause. and should notify the result of investigation to division‟s safety manager and safety management team. Also.4 Reporting item It is defined for the purpose of preventing accidents and promoting safety culture through reporting of hazard item. loading and handling. they should report hazards to division‟s safety manager and safety management team.3 Responsibility and duty 13. 1) Aircraft damage 2) Fuel leaking on fueling 3) Missing dangerous goods on loading operation 4) Injury to personnel on duty (note: the case of injury to personnel should be reported in accordance with the regulation of industrial safety) 5) The experienced hazard on duty (note: hazard item was reported by voluntary reporting system) Est. 13.3. fueling and maintenance. ground handling. 13. Reporting System if there is any discrepancy. Safety Reporting ALHM Chapter 13.10 13-1 Rev. that is detected during his/her duty. The reporting items are. related to aircraft ground supporting.3 Team member Each team member should immediately report it to his(her) general manager or station office manager when the items. 13. 13.04. notified in this chapter. loading/de-loading. The person who submits a report will not be disadvantaged and the submitted report should only be used for safety operation.15 .2 Application Safety reporting system is applied to all division/team related to aircraft ground supporting.11. related to aircraft ground supporting. to eliminate the cause of hazards.1 Purpose and introduction This chapter aims to prevent accident and promote safety culture through reports about the hazard that is detected or perceived during his/her duty. when they notified it. are occurred. loading and handling. This chapter is made in accordance with the company‟s SMS(Safety Management System) Manual.1 Safety manager Each division‟s safety manager should establish and implement countermeasures which eliminate the cause of reporting item through accurate investigation.2 General manager/Station office manger Each general manager and station office manager have a responsibility of accurate investigation about the reported item notified in this chapter. safety occurrences should be reported when it occurred.. within the deadline defined on 13.1 Mandatory reporting system (for safety occurrence) In principle. and asks for further actions to be taken if it is necessary 13.6.4.05.05 : 2011. The general manager of safety management identifies the hazards from submitted reports and the investigation result.Mgr. 02-26691721 02-26691739 02-26691720 02-26691720 02-26695161 02-26695160 13-2 E-mail [email protected]. defined on 13. d. The general manager/the station office manager of the corresponding team/station office should conduct the investigation based on the submitted report to eliminate the root cause of the accident. which is defined on 13. FAX. The personnel who is related to or made a safety occurrence. should report it to the general manager/the station office manager of the corresponding team/station office. in order to prevent a recurrence of similar accident through analyzing the hazard quickly. Division Safety Managem ent Team Flight Operation Safety manager G. of safety management Who in charge of safety report G. as soon as it is practical to do so.10 Tel No.2 Voluntary reporting system (for hazard item) In principle. b. FAX No.Mgr. c. FAX number and E-mail of each division‟s safety manager and the person in charger of safety management are as below.6 Reporting deadline There is a deadline which is set for the safety occurrence or hazard as below. The report includes some information about accident occurrence and the cause in the reporter‟s view. 13. The hazard report could directly be reported to the general manager of safety management. 13. the safety manager of the corresponding division and general manager of safety management by phone.com [email protected] Reporting procedures a.02 . without being notified to the general manager/the station office manager of the corresponding team/station office. Safety Reporting ALHM 13. hazards should be reported within 10 days after being recognized it.5 Reporting procedures a. When the accident. has occurred. : 2001. 13. of Flight Crew Quality Assurance Est. b.13. and hand in the investigation result to general manager of safety management.6.6.com Rev. it should be reported to the general manager of the corresponding team. the safety manager of the corresponding headquarters and the general manager of safety management.11. The phone number.com aaoqz@flyasiana. E-mail etc. Mgr. Safety Reporting ALHM Maintena nce & Engineer ing Airport Service Cargo Cabin G.Mgr. they must be checked whether they have their own reporting system to meet the mandatory requirement in this chapter.com 13.11.10 13-3 Rev. The contract representative team to subcontractor and the subcontractor supervision team should manage and supervise the subcontractor to submit safety report if safety occurrence is made or hazard is notified.04 : 2010. of Maintenance Quality Assurance G.com 032-7442780 032-7442779 aacyz@flyasiana. of Cargo Services & Contracts G.Mgr.13. The end of section Est.8 Reporting of subcontractor If the subcontractor is delegated aircraft ground handling and loading process.Mgr. as well as to investigate the safety occurrence when it happen and to eliminate the root case of the submitted hazard item.15 . of Airport Service & Contracts G.com 02-26693622 02-26693630 [email protected] 02-26695591 02-26695830 [email protected]. : 2001. of Cabin Service Planning 02-26691661 02-26691184 aaqaz@flyasiana. 14.4 Definitions Internal and external factors involving delays.1.1. and outside contractors working in the field of Abnormal Situation Management is required to go through basic training before performing their duties.11.1 General Provisions 14. cancellations.1.). entered into agreement. B. misconnections and lack of seats (due to overbooking.2 Headquarters/Divisions Responsible for Abnormal Situation Management a. must review the relevant procedures with the Company and agree upon a method in which to operate.1. Employees. Revision and creation of regulations shall be agreed with the Security Management Team.15 . etc.1. Abnormal Situation Management Division must establish detailed operating procedures and operate upon the needed tasks to conduct business.1 Purpose This provision of the Abnormal Situation Management is for the company to provide a standard procedure that is safe and effective for the passengers. flight diversion (includes Return).3. Abnormal Situation Management Chapter 14. Delay Aircraft Maintenance. Headquarters / Division presenting the detailed operating procedures must include „Chapter 14 of the Abnormal Situation Management‟ manual and should be reflected in the requirements.3. Revision and creation of the regulations regarding Abnormal Situation Management is based upon the executives of Airport Services.1.1. is defined as the aircraft operating abnormally. relevant departments shall be responsible for operating in compliance with these regulations. Abnormal Situation Management 14. b. 14.10 14-1 Rev.2 Scope This regulation defined by the company shall be applied as the top priority in case of Abnormal Situation. However.3.3 Work Responsibilities and Duties of Employyes a. model changes. incidence of illegal activities. severe Est. The tasks of employees must be in strict compliance with the Abnormal Situation Management procedures for handling such situations. However. : 2001. b. c. partners.04. a.04 : 2010. b. executives of Airport Services are responsible for revising and improving upon the additional requirements that differ from the laws and regulations of international organizations including IATA. medical emergencies. Within the scope of these regulations. outside contractors.ALHM 14.1 The responsibilities with Creation and Revision a. 14. 14.3 Responsibilities 14. 14. b. International Calling. Natural disasters and unforeseen circumstances during which passenger checkin is completed (Service is available only to the extent of within 24 hours) e. Hotel Day-Use Or Sightseeing. Then. ATC.8 Scope of Service a. Hotel LayOver. Meal Or Snack. Aircraft accidents (cancellation. 3-6 hours: Refreshment.ALHM 14.7 Inapplicable Situations a. the reports and actions must follow the procedures of reporting and comply with the laws of the nations. etc. Ground Transportation. the aircraft does not land at the destination airport and ends up en route back to the departure airport. 6 hours or more: Refreshment.1. must then be followed through the legal provisions applicable to the related countries and accident information must be reported to relevant authorities (any external damage to the aircraft.04.04 : 2010. Natural disasters involving weather. 14. 6. and such provisions and regulations provided by the ICAO and the countries must be confirmed. etc. Flight Return As stated above. c. different types of accidents may require different report processes for differing countries. c.1 Safety and Incident Reporting Procedures) provides compliances. : 2001.11.2. c. 1-3 hours: Refreshment Or / And Snack b.10 14-2 Rev.15 . 6. flights do not land at the destination airport but has to be rerouted to another possible airport or transfer station. International Calling. Meal. due to unexpected situations.1. However.3. Arriving passengers 14. abnormal airport situations due to major circumstances is operated b. Flight Diversion As the above states. Confirmed connection schedule (Connecting Schedule) that passengers did not board d. Internal standard Safety Management System (SMS) Manual (Chapter 6. b.1. Reporting system. delay. etc. 14. Reservation for the onward flight is not confirmed 14.1 Safety and Incident Reporting Procedures) and the Airport Services Manual E-13 Safety Management Procedure (6. Checked-in Go-Show Passengers c. including the AOGAIRCRAFT ON GROUND). due to flight or maintenance problems included) when determined. Messaging. the Reporting System.6 Applicable SERVICES and its Standards a. Cancellation As stated above. Messaging. Est. Passengers holding a confirmed ticket reservation b. d. Abnormal Situation Management weather and unexpected situation may cause flights to be delayed.5 Reporting Obligations a. Hotel Day-Use Or Sightseeing. SUBLO passengers who are checked-in.1. Canceled Flight in the Event of Abnormality Course of Action Regarding Meals a. Delayed.1.12 Cabin Unloading Standards Delay Time Standard Work Procedures In principle. c. know the cause of the abnormal operations.13 Guidelines for informing customers (Briefing) 14.04. etc. Meals when not loaded (Condition required to be stored in the catering refrigerator) 1) Hot Meals: Available up to 72 hours from time of production 2) Cold Meals: Available up to 48 hours from time of production b.11 Standard of Storage Time of Meals a. 2) In principle. Chiller. Abnormal Flights should be performed in accordance with the established Check-List. and after four hours. must decide on the loading of meals b. passengers must deboard 14.1.9 Delay and Cancellation Handling Guidelines 14.1 Staff Briefing (Briefing) Est.Within the first two flight.9. after loading the meals. but if a passenger wishes. : 2001.1.1.1. Convenience and confirmations to customers (Rebooking. we must provide services and be proactive in accordance to the appropriate guidelines below in order to minimize inconveniences to customers. Before Loading: Station manager.10 14-3 Rev. Message. after consultation with the Caterer. and exactly what the situation entails. Airline Personnel must be in uniform to be easily recognized and must be in a prominent place. The personnel should be prepared.ALHM 14. b.11.15 .1 General Conditions During flight delays. a.1. 14.1. 14.13.04 : 2010. etc. Meals at Loading 1) Dry Ice.2 hours or more In principle. e. After Loading: Cabin Manager will make final decision on the Loaded Meals 14. Sufficient explanation for the delay and cancellation must be provided and the appropriate instructions (Provision Of Information) about the situation is presented.) require quick actions. it must be determined if safe through sensory evaluation. they could wait hours in the waiting area . d. Abnormal Situation Management 14. and reduce complaints. it cannot be reused or re-loaded. the recommended consumption must typically be less than 4 hours. Under normal conditions.10 Diverted aircraft. passenger must remain in the . 1 Announcement details must be informed to cabin and flight crew 14. TEL) Alternate Route Handling (Rebooking. Delays caused by Maintenance (Maintenance): Legitimate course of action for safe operations of the flights are reasons as to the cause of delays by maintenance and should be announced as so. the situation must be explained in further detail individually to minimize complaints.17 Procedures in Cases of Diversion 14. announcements must present reasons for delay to other factors (such as technical factors. Appropriate measures must be taken in regards to the following procedures at Est.16.1.1 Process in regards to On-line Diversion a. : 2001. FIM 등) Catering (Catering) 14.04 : 2010.11.1. Duty Free Item) Customer Handling (Special Passenger.10 14-4 Rev. Immigration.1. Transportation 등) CIQ (Customs.ALHM 14. or aircraft change). Business. Transportation.16 Announcement 14.15 . Cause of abnormal operation (Cause) and Expected Length of Delay (Length Of Delay) b. Duration Of Delay) Customer Communication (Staff Briefing.04.1. Measures for passenger convenience during abnormal operations c. MEDA. UM. etc.) 14. flight connection.1.17.2 Tips for Announcement regarding Cause of Delay Delays caused by ATC (Air Traffic Control): The announcement should state safe precautions taken by airport authorities leading to flight delays as the cause of ATC. Support for additional services (Hotel Accommodation.14 Information Relayed to Passengers First. If the description is deemed unacceptable to passengers. 14. Delays caused by Crew Rest (Crew Rest): Delays due to crew rest can be misleading and unacceptable to passengers so in order to prevent complaints from individuals. Quarantine 등) Baggage (Checked Baggage. Delay Message. Abnormal Situation Management In case of abnormal operating conditions.1. it is very important for employees to be briefed in great detailed. Meal. Passenger Briefing. Star Alliance Gold and VIP / CIP passengers must be informed at the lounge based on the situation and measures being taken in detail. Economy class passengers must be informed in detail of the situation and measures being taken through broadcasts. a.15 Airport Services Branch CHECK – LIST Flight Control (Operation Control Commutations) Delay Situations (Cause Of Delay. Transfer To Other Carrier. 14.16.1. Crew Briefing 등) Broadcasting (Announcements) Additional Services (Accommodation. etc. 4) Diverted airport service points must notify this fact to the airport authorities and should take any necessary action.10 14-5 Rev.ALHM 14. If Ground Time is estimated to be more than two hours. hotels.18 Procedures for Handling Customers during Diversion a.1. Then they can go through the CIQ procedures. 1) The airport where the aircraft is diverted must be provided with special and detailed information 2) (First.) Customers. VIP / CIP Customer UM. the passengers. 2) Diversion must be informed to the contracted airline personnel at the diverted airport and must request support to handle and take care of passengers. Refreshment and Meal. If passengers wish to enter the country they were diverted to. Process in regards to Off-line Diversion 1) Nearest airline service in relations to the diverted airport or airport services selected by our company shall follow the below procedures.15 . Star Alliance Gold. under the discretion of the station manager.04 : 2010. Abnormal Situation Management the origin airport in cases of On-line Diversion.) must be informed 3) Passengers with an onward itinerary and presence of patients must be informed to the diverted airport.11. If local circumstances permits. b. c. passengers can only pick up their baggage if it is rerouted from the original destination to the diverted destination. The end of section Est.) 14. cabin managers must provide support during the situation. contractors and related organizations. certain places in the airport facilities must be made available for customers. MEDA. 4) Each Airport service point must establish their procedures and these procedures must be reported to the Director and shall include the following information. are able to step outside to certain areas after CIQ procedures. baggage and cargo handling procedures List of required equipment Customer Service Process (transport.04. etc. Business. 3) If help is needed due to a lack of human resources. : 2001. etc. b. Organization / Duties Of Handling Agent (Carrier) Emergency Contacts (Staff.
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